# Support

**URL:** https://community.gemsofwar.com/c/support/10.md?page=67

[Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md)

**Page:** 68

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## [Guild chat lines still disappearing](https://community.gemsofwar.com/t/guild-chat-lines-still-disappearing/17243)

<div class="topic-metadata">

**Author:** [@LYNDALE](https://community.gemsofwar.com/u/LYNDALE)\
**Replies:** 2\
**Last updated:** [December 25, 2016, 4:42am UTC](https://community.gemsofwar.com/t/guild-chat-lines-still-disappearing/17243 "2016-12-25T04:42:08Z")

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Chat lines have come up missing today. Since I can only account for mine I don’t know if others have as well. I’ll ask in guild. Just a heads up. Don’t rely on guild chat just yet. ETA yep another players post vanishe…

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## [Support over the Holiday Season 2016](https://community.gemsofwar.com/t/support-over-the-holiday-season-2016/17203)

<div class="topic-metadata">

**Author:** [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\
**Replies:** 7\
**Last updated:** [December 24, 2016, 8:04pm UTC](https://community.gemsofwar.com/t/support-over-the-holiday-season-2016/17203 "2016-12-24T20:04:04Z")

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Hey Guys, Over the holiday season we will be operating with a skeleton crew until the new year. This means there may be a delay is getting a response from us during this time. Please be patient with us during this time …

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## [Treasure Hunt small problem](https://community.gemsofwar.com/t/treasure-hunt-small-problem/17204)

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**Author:** [@Terrorist](https://community.gemsofwar.com/u/Terrorist)\
**Replies:** 3\
**Last updated:** [December 24, 2016, 1:32pm UTC](https://community.gemsofwar.com/t/treasure-hunt-small-problem/17204 "2016-12-24T13:32:45Z")

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Hellow, I noticed that for some time there is a problem with treasure hunt, namely, the point is made that the movements should get 5 traitstones and officially getting 4, maybe someone noticed the problem …

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## [Timing of Daily Bonuses (FIXED!)](https://community.gemsofwar.com/t/timing-of-daily-bonuses-fixed/16805)

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**Author:** [@RiverSong](https://community.gemsofwar.com/u/RiverSong)\
**Replies:** 25\
**Last updated:** [December 23, 2016, 6:27pm UTC](https://community.gemsofwar.com/t/timing-of-daily-bonuses-fixed/16805 "2016-12-23T18:27:41Z")

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The last few days, my daily bonuses have not appeared when I log into the game as they used to. They appear when I touch the pvp button. Just wondering if this is something included with the new update and they’re supp…

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## [.00000000000001 Gold Glitch](https://community.gemsofwar.com/t/00000000000001-gold-glitch/17103)

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**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\
**Replies:** 1\
**Last updated:** [December 23, 2016, 11:58am UTC](https://community.gemsofwar.com/t/00000000000001-gold-glitch/17103 "2016-12-23T11:58:27Z")

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Anyone remember the old gold glitch about a year ago? When the game switched from a gold cost per battle to free last January, there was an extremely weird gold glitch that made basically every single gold value into a d…

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## [Has anyone else noticed when Tribute comes in it messes with PVP](https://community.gemsofwar.com/t/has-anyone-else-noticed-when-tribute-comes-in-it-messes-with-pvp/17096)

<div class="topic-metadata">

**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\
**Replies:** 2\
**Last updated:** [December 22, 2016, 5:09pm UTC](https://community.gemsofwar.com/t/has-anyone-else-noticed-when-tribute-comes-in-it-messes-with-pvp/17096 "2016-12-22T17:09:28Z")

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For the longest time I have been trying to figure out what causes the swirling gems animation to just get stuck in a loop in PVP (most of the time when starting a new game) - and then you have to close Gems and restart (…

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## [Dragon Soul's Possession Trait Chance](https://community.gemsofwar.com/t/dragon-souls-possession-trait-chance/17110)

<div class="topic-metadata">

**Author:** [@Sirlightbringer](https://community.gemsofwar.com/u/Sirlightbringer)\
**Replies:** 1\
**Last updated:** [December 22, 2016, 2:52pm UTC](https://community.gemsofwar.com/t/dragon-souls-possession-trait-chance/17110 "2016-12-22T14:52:18Z")

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Hello, noticed a strange chain of triggers in Dragon Soul’s 3rd trait… Faced a team of 4 of them and they kept resurrecting way out of espected normal chances. Ended up killing 12 of them wich, doing petty maths, turne…

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## [Twice in the last hour - The PVP Event ended message](https://community.gemsofwar.com/t/twice-in-the-last-hour-the-pvp-event-ended-message/16299)

<div class="topic-metadata">

**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\
**Replies:** 5\
**Last updated:** [December 22, 2016, 3:43am UTC](https://community.gemsofwar.com/t/twice-in-the-last-hour-the-pvp-event-ended-message/16299 "2016-12-22T03:43:38Z")

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What you were expecting to happen, and what actually happened? It is Tuesday, 12/6 - 10:33 PST -Not Sunday Night switchover. I was in PVP - hit Refresh (gem) and got the following message (second time in less than an h…

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## [How do i leave a guild?](https://community.gemsofwar.com/t/how-do-i-leave-a-guild/17069)

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**Author:** [@barnyardhelmet](https://community.gemsofwar.com/u/barnyardhelmet)\
**Replies:** 2\
**Last updated:** [December 21, 2016, 6:52pm UTC](https://community.gemsofwar.com/t/how-do-i-leave-a-guild/17069 "2016-12-21T18:52:44Z")

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in a guild and want to leave.. hows it done? cheers

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## [PVP notification is empty (0-0) \[Obviously no rewards, either\]](https://community.gemsofwar.com/t/pvp-notification-is-empty-0-0-obviously-no-rewards-either/16952)

<div class="topic-metadata">

**Author:** [@Ariel](https://community.gemsofwar.com/u/Ariel)\
**Replies:** 13\
**Last updated:** [December 21, 2016, 4:53pm UTC](https://community.gemsofwar.com/t/pvp-notification-is-empty-0-0-obviously-no-rewards-either/16952 "2016-12-21T16:53:42Z")

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The notification flashes (urgently!) in the corner, but when you click on it, nothing happened. Within 24 hours of weekly reset it’s basically impossible that 0 people have attacked me. I mean, in addition to the fact …

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## [Funny bug with dragon soul?](https://community.gemsofwar.com/t/funny-bug-with-dragon-soul/17016)

<div class="topic-metadata">

**Author:** [@MadamBambii](https://community.gemsofwar.com/u/MadamBambii)\
**Replies:** 1\
**Last updated:** [December 21, 2016, 10:58am UTC](https://community.gemsofwar.com/t/funny-bug-with-dragon-soul/17016 "2016-12-21T10:58:58Z")

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So… not sure what to make of this… I do have a few videos because something was happening where different troops were being summoned on top of the guy you can see who’s left, but they weren’t ones that could be summo…

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## [VIP level and non-cumulative gold, XP and Soul bonus %'s?](https://community.gemsofwar.com/t/vip-level-and-non-cumulative-gold-xp-and-soul-bonus-s/17041)

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**Author:** [@GemsOfWar](https://community.gemsofwar.com/u/GemsOfWar)\
**Replies:** 1\
**Last updated:** [December 21, 2016, 8:10am UTC](https://community.gemsofwar.com/t/vip-level-and-non-cumulative-gold-xp-and-soul-bonus-s/17041 "2016-12-21T08:10:16Z")

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So I made a purchase which got me to VIP level 6 and one of the benefits is listed as +50% gold (which was a factor in my decision to make the purchase) HOWEVER it turns out that what I got appears to be an increase fr…

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## [RNG Killed My Battles](https://community.gemsofwar.com/t/rng-killed-my-battles/17023)

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**Author:** [@PlayerDaniels](https://community.gemsofwar.com/u/PlayerDaniels)\
**Replies:** 3\
**Last updated:** [December 21, 2016, 2:23am UTC](https://community.gemsofwar.com/t/rng-killed-my-battles/17023 "2016-12-21T02:23:14Z")

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What you were expecting to happen, and what actually happened? I expected to be able to fight a casual PvP battle. Instead, the enemy troops were decimated before I could take a turn. I did not win. I did not lose. Game…

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## [Course of action?](https://community.gemsofwar.com/t/course-of-action/16863)

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**Author:** [@NeXtreme](https://community.gemsofwar.com/u/NeXtreme)\
**Replies:** 27\
**Last updated:** [December 21, 2016, 1:31am UTC](https://community.gemsofwar.com/t/course-of-action/16863 "2016-12-21T01:31:38Z")

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A member just insulted me in the forums. What can i do to get him banned, removed from the game and his guild as well?

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## [Can Orion miss?](https://community.gemsofwar.com/t/can-orion-miss/1156)

<div class="topic-metadata">

**Author:** [@Pasa](https://community.gemsofwar.com/u/Pasa)\
**Replies:** 20\
**Last updated:** [December 21, 2016, 12:09am UTC](https://community.gemsofwar.com/t/can-orion-miss/1156 "2016-12-21T00:09:17Z")

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I was down to 1 troop at 1 or 2 life and opponent orion filled (again…) and shot. And nothing at all happened except Orion’s mana went to 0. I checked the text, it said like ‘deal 3-15 damage’. Yet either dealt 0 to my t…

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## [Sacrificial Priest summon glitch in Arena - PC v2.2](https://community.gemsofwar.com/t/sacrificial-priest-summon-glitch-in-arena-pc-v2-2/17018)

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**Author:** [@KrudlerTheHorse](https://community.gemsofwar.com/u/KrudlerTheHorse)\
**Replies:** 0\
**Last updated:** [December 20, 2016, 11:33pm UTC](https://community.gemsofwar.com/t/sacrificial-priest-summon-glitch-in-arena-pc-v2-2/17018 "2016-12-20T23:33:38Z")

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What you were expecting to happen, and what actually happened? In my Arena game, the Sacrificial Priest on the opponent’s side sacrificed himself and triggered the “Summon Abhorrath” part of his spell. The animation of…

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## [A strange PvP glitch](https://community.gemsofwar.com/t/a-strange-pvp-glitch/17003)

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**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Replies:** 0\
**Last updated:** [December 20, 2016, 6:18pm UTC](https://community.gemsofwar.com/t/a-strange-pvp-glitch/17003 "2016-12-20T18:18:23Z")

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What you were expecting to happen, and what actually happened? After winning a PvP match it gave me 69 gold, no trophies or glory What are the steps to make it happen again? It seemed to be a one-off glitch Do you ha…

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## [Entangled Status and On-damage Effects (and some Agile weirdness)](https://community.gemsofwar.com/t/entangled-status-and-on-damage-effects-and-some-agile-weirdness/16999)

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**Author:** [@kynetarse](https://community.gemsofwar.com/u/kynetarse)\
**Replies:** 0\
**Last updated:** [December 20, 2016, 5:14pm UTC](https://community.gemsofwar.com/t/entangled-status-and-on-damage-effects-and-some-agile-weirdness/16999 "2016-12-20T17:14:34Z")

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What you were expecting to happen, and what actually happened? Various cases where troops with entangled debuff are triggering traits on 3-skull matches despite doing no damage (I am aware that 4-5 skull matches still d…

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## [Explore and PvP not working](https://community.gemsofwar.com/t/explore-and-pvp-not-working/16957)

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**Author:** [@MadamBambii](https://community.gemsofwar.com/u/MadamBambii)\
**Replies:** 9\
**Last updated:** [December 20, 2016, 3:51am UTC](https://community.gemsofwar.com/t/explore-and-pvp-not-working/16957 "2016-12-20T03:51:09Z")

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So myself and a few others still cannot access PvP, I’ve updated my game, uninstalled, reinstalled, changed timezones, reset phone and iPad and still nada. I also cannot get event rewards as explore is not counting the d…

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## [Pre-empting death](https://community.gemsofwar.com/t/pre-empting-death/16962)

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**Author:** [@Rasper](https://community.gemsofwar.com/u/Rasper)\
**Replies:** 0\
**Last updated:** [December 20, 2016, 1:53am UTC](https://community.gemsofwar.com/t/pre-empting-death/16962 "2016-12-20T01:53:17Z")

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Had an interesting thing happen. Was fighting against a PVP match that included Death. He cast which deathmarked my entire team. On my turn nobody died and I got my gorgotha to full mana planning to cleanse it next tu…

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## [Can't invite to guild - Xbox One](https://community.gemsofwar.com/t/cant-invite-to-guild-xbox-one/16955)

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**Author:** [@xangiexdx](https://community.gemsofwar.com/u/xangiexdx)\
**Replies:** 2\
**Last updated:** [December 20, 2016, 1:04am UTC](https://community.gemsofwar.com/t/cant-invite-to-guild-xbox-one/16955 "2016-12-20T01:04:29Z")

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I want to invite someone to my Guild (Xbox One) but since the recent update, I can’t find an invite option. Can someone guide me please on how to do it?

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## [Have you re-restarted the week just now?](https://community.gemsofwar.com/t/have-you-re-restarted-the-week-just-now/16894)

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**Author:** [@JasonAshcroft](https://community.gemsofwar.com/u/JasonAshcroft)\
**Replies:** 14\
**Last updated:** [December 20, 2016, 12:01am UTC](https://community.gemsofwar.com/t/have-you-re-restarted-the-week-just-now/16894 "2016-12-20T00:01:26Z")

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Ahm?! All our guild tasks have been reset to 0 just now. My weekly 1 mio gold is gone, the roster is reset (with the 1 mio counting towards total contribution, weekly contribution is 0) - all tasks are reset. I dont comp…

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## [Interesting Error message that is not allowing me to play](https://community.gemsofwar.com/t/interesting-error-message-that-is-not-allowing-me-to-play/16947)

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**Author:** [@Bmpolak](https://community.gemsofwar.com/u/Bmpolak)\
**Replies:** 2\
**Last updated:** [December 19, 2016, 10:26pm UTC](https://community.gemsofwar.com/t/interesting-error-message-that-is-not-allowing-me-to-play/16947 "2016-12-19T22:26:37Z")

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I have a ticket open with 505, I’ve uninstalled and reinstalled. Going on my 5th day of not being able to do anything. Worried about mail expiring, not meeting guild reqs, etc. Basically I hit 150 and I feel like it…

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## [Purchase not appearing](https://community.gemsofwar.com/t/purchase-not-appearing/16931)

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**Author:** [@fragnarok](https://community.gemsofwar.com/u/fragnarok)\
**Replies:** 1\
**Last updated:** [December 19, 2016, 7:41pm UTC](https://community.gemsofwar.com/t/purchase-not-appearing/16931 "2016-12-19T19:41:15Z")

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Hey All, Made purchase last night fo Obsidian Bundle, but content didn’t show up in game. I have my PSN confirmation email with the order #. DO I need to send it to someone in particualr or should I just post it here? R…

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## [Complete tasks unique troops](https://community.gemsofwar.com/t/complete-tasks-unique-troops/16905)

<div class="topic-metadata">

**Author:** [@eqro](https://community.gemsofwar.com/u/eqro)\
**Replies:** 3\
**Last updated:** [December 19, 2016, 10:49am UTC](https://community.gemsofwar.com/t/complete-tasks-unique-troops/16905 "2016-12-19T10:49:11Z")

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Hello. I\`m new here. This game is awesome but i have a problem. How i can complete task “win battles using 3 unique troops from khetar in your army”? (PS4). I have level 120, but i dont understand this tasks. I tryed w…

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## [Weekly Troop Bonus Visual Glitch](https://community.gemsofwar.com/t/weekly-troop-bonus-visual-glitch/16895)

<div class="topic-metadata">

**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\
**Replies:** 0\
**Last updated:** [December 19, 2016, 8:20am UTC](https://community.gemsofwar.com/t/weekly-troop-bonus-visual-glitch/16895 "2016-12-19T08:20:57Z")

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The 1-2 troop bonuses on cards incorrectly display on and after viewing the traits of a troop. The top bar indicating the bonus disappears.

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## [Plague's Aspect of Plague not working properly](https://community.gemsofwar.com/t/plagues-aspect-of-plague-not-working-properly/16756)

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**Author:** [@Demonitus](https://community.gemsofwar.com/u/Demonitus)\
**Replies:** 5\
**Last updated:** [December 19, 2016, 3:00am UTC](https://community.gemsofwar.com/t/plagues-aspect-of-plague-not-working-properly/16756 "2016-12-19T03:00:32Z")

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@Alpheon, @Nimhain Plague’s “Aspect of Plague” not working properly : https://youtu.be/vYDzwOOiz7E You will notice the trait not working correctly 3 times in this clip. The first time when the 4 skulls are matched (th…

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## [You're Sparkgrinder kwest mispilled](https://community.gemsofwar.com/t/youre-sparkgrinder-kwest-mispilled/16831)

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**Author:** [@SirAdelaide](https://community.gemsofwar.com/u/SirAdelaide)\
**Replies:** 6\
**Last updated:** [December 19, 2016, 2:51am UTC](https://community.gemsofwar.com/t/youre-sparkgrinder-kwest-mispilled/16831 "2016-12-19T02:51:11Z")

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Screen shot shows spelling mistake. “your” (i.e. that thing you own) should be “you’re” (i.e. you are) or even simply “You are” Do you have any screenshots or video you want to share with us so we can see the problem? …

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## [No items for sale? Solved](https://community.gemsofwar.com/t/no-items-for-sale-solved/16828)

<div class="topic-metadata">

**Author:** [@LYNDALE](https://community.gemsofwar.com/u/LYNDALE)\
**Replies:** 2\
**Last updated:** [December 18, 2016, 8:47pm UTC](https://community.gemsofwar.com/t/no-items-for-sale-solved/16828 "2016-12-18T20:47:51Z")

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What you were expecting to happen, and what actually happened? I expected there to be items for sale What are the steps to make it happen again? Opening the tabs Do you have any screenshots or video you want to share…

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## [Draakulis 3rd trait bug?](https://community.gemsofwar.com/t/draakulis-3rd-trait-bug/14278)

<div class="topic-metadata">

**Author:** [@chknsndwch](https://community.gemsofwar.com/u/chknsndwch)\
**Replies:** 4\
**Last updated:** [December 18, 2016, 2:15am UTC](https://community.gemsofwar.com/t/draakulis-3rd-trait-bug/14278 "2016-12-18T02:15:02Z")

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What you were expecting to happen, and what actually happened? Draakulis 3rd Trait “King’s Will: Gain 8 life when I deal skull damage”, Sylvanimora’s 3rd trait has entangled enemy Draakulis, I’d assume with him not deal…

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