# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=66 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 67 --- ## [CONSOLE: Weekly Chest Drop](https://community.gemsofwar.com/t/console-weekly-chest-drop/17707)
**Author:** [@Frozensilent](https://community.gemsofwar.com/u/Frozensilent)\ **Replies:** 4\ **Last updated:** [January 4, 2017, 5:07pm UTC](https://community.gemsofwar.com/t/console-weekly-chest-drop/17707 "2017-01-04T17:07:20Z")
Does anybody know where I can find the weekly chest drops for Console? I can’t find them anywhere. Basically where it says what’s available in chest for each week. I don’t want to use my keys if something is not avail… --- ## [Chat filter is too strict](https://community.gemsofwar.com/t/chat-filter-is-too-strict/17612)
**Author:** [@CCafe](https://community.gemsofwar.com/u/CCafe)\ **Replies:** 7\ **Last updated:** [January 4, 2017, 10:51am UTC](https://community.gemsofwar.com/t/chat-filter-is-too-strict/17612 "2017-01-04T10:51:34Z")
I get it it you don’t want us to say certain naughty words. The word suck is filtered out. Yes I get it if someone were to say suck my dick than some little Dev somewhere would rather have it say \*\*\*\* my \*\*\*\* which leave… --- ## [Cards with healing attributes](https://community.gemsofwar.com/t/cards-with-healing-attributes/17606)
**Author:** [@CCafe](https://community.gemsofwar.com/u/CCafe)\ **Replies:** 4\ **Last updated:** [January 4, 2017, 5:39am UTC](https://community.gemsofwar.com/t/cards-with-healing-attributes/17606 "2017-01-04T05:39:17Z")
So I have been playing long enough now to know there are a ton of cards that specificly give life to a single ally or multiple allies when activated. I’ll use Emperina as an example. Emperina’s description says that she … --- ## [Screen layer Bleed through](https://community.gemsofwar.com/t/screen-layer-bleed-through/17693)
**Author:** [@LYNDALE](https://community.gemsofwar.com/u/LYNDALE)\ **Replies:** 0\ **Last updated:** [January 4, 2017, 3:46am UTC](https://community.gemsofwar.com/t/screen-layer-bleed-through/17693 "2017-01-04T03:46:59Z")
What you were expecting to happen, and what actually happened? In bonus screen of troops. When I click the \>to see the next flag I reapeatedly got another players profile. In screenshots below. Interestingly when I went… --- ## [Mana going to troop out of order](https://community.gemsofwar.com/t/mana-going-to-troop-out-of-order/17691)
**Author:** [@LYNDALE](https://community.gemsofwar.com/u/LYNDALE)\ **Replies:** 0\ **Last updated:** [January 4, 2017, 2:24am UTC](https://community.gemsofwar.com/t/mana-going-to-troop-out-of-order/17691 "2017-01-04T02:24:19Z")
What you were expecting to happen, and what actually happened? Opponent had queen mab above webspinner yet every blue mana match went to webspinner. This also bypassed lady Anariel half the time if she wasn’t full and 1… --- ## [No awards for Event (soul)](https://community.gemsofwar.com/t/no-awards-for-event-soul/17649)
**Author:** [@vistino](https://community.gemsofwar.com/u/vistino)\ **Replies:** 3\ **Last updated:** [January 3, 2017, 5:42pm UTC](https://community.gemsofwar.com/t/no-awards-for-event-soul/17649 "2017-01-03T17:42:33Z")
What you were expecting to happen, and what actually happened? I have not received an award for 50 points - 1250 soul. I have had 500 souls and to achieve 50 points Number of the soul is not changed What are the steps … --- ## [PC Steam Event Souls](https://community.gemsofwar.com/t/pc-steam-event-souls/17631)
**Author:** [@maximuse2004](https://community.gemsofwar.com/u/maximuse2004)\ **Replies:** 8\ **Last updated:** [January 3, 2017, 8:50am UTC](https://community.gemsofwar.com/t/pc-steam-event-souls/17631 "2017-01-03T08:50:35Z")
What you were expecting to happen, and what actually happened? I claimed my souls the first event and I did not get them. It says complete What are the steps to make it happen again? How can I get them or what can I d… --- ## [Guild Leader action box moving](https://community.gemsofwar.com/t/guild-leader-action-box-moving/17607)
**Author:** [@CCafe](https://community.gemsofwar.com/u/CCafe)\ **Replies:** 1\ **Last updated:** [January 3, 2017, 1:42am UTC](https://community.gemsofwar.com/t/guild-leader-action-box-moving/17607 "2017-01-03T01:42:57Z")
When I’m looking at my roster and using the action box to promote, demote or kick every time I scroll down the box moves. When I get to the 2nd to last member the box is half off the screen. The last member the box compl… --- ## [Resetting my game on Xbox?](https://community.gemsofwar.com/t/resetting-my-game-on-xbox/17630)
**Author:** [@Keeninbeansidhe](https://community.gemsofwar.com/u/Keeninbeansidhe)\ **Replies:** 19\ **Last updated:** [January 2, 2017, 11:12pm UTC](https://community.gemsofwar.com/t/resetting-my-game-on-xbox/17630 "2017-01-02T23:12:36Z")
My husband has been playing this game longer than I have. He says he made a lot of mistakes when he started playing the game. Now he wants to reset it. We have it on the xbox1. So how does he go about resetting his game?… --- ## [Carnex - missing "Explode" help window](https://community.gemsofwar.com/t/carnex-missing-explode-help-window/17468)
**Author:** [@MakoSipper](https://community.gemsofwar.com/u/MakoSipper)\ **Replies:** 2\ **Last updated:** [January 2, 2017, 7:50am UTC](https://community.gemsofwar.com/t/carnex-missing-explode-help-window/17468 "2017-01-02T07:50:36Z")
What you were expecting to happen, and what actually happened? When I’m reading Carnex’ spell’s description, I expected to see the help window that explains how “Explode” works, but that window is not there. Not a huge… --- ## [Guild rewards mixed up](https://community.gemsofwar.com/t/guild-rewards-mixed-up/17432)
**Author:** [@LYNDALE](https://community.gemsofwar.com/u/LYNDALE)\ **Replies:** 9\ **Last updated:** [December 31, 2016, 10:42pm UTC](https://community.gemsofwar.com/t/guild-rewards-mixed-up/17432 "2016-12-31T22:42:20Z")
What you were expecting to happen, and what actually happened? An odd one. When a guildmate completes a task the mail says your name has completed the following task not the person who actually did complete it. Example … --- ## [Guild Shop Blank](https://community.gemsofwar.com/t/guild-shop-blank/17029)
**Author:** [@Gemgirl](https://community.gemsofwar.com/u/Gemgirl)\ **Replies:** 6\ **Last updated:** [December 31, 2016, 10:05pm UTC](https://community.gemsofwar.com/t/guild-shop-blank/17029 "2016-12-31T22:05:19Z")
My guild shop is blank. Is that because all the items have already been purchased by my fellow guild members? --- ## [Guild random ejection](https://community.gemsofwar.com/t/guild-random-ejection/17371)
**Author:** [@Volk](https://community.gemsofwar.com/u/Volk)\ **Replies:** 10\ **Last updated:** [December 31, 2016, 9:40am UTC](https://community.gemsofwar.com/t/guild-random-ejection/17371 "2016-12-31T09:40:51Z")
What you were expecting to happen, and what actually happened? In my guild there have been many case of the guild randomly kicking players out without any player input. With no warning, it can happen when you are connec… --- ## [Familiar Trait bugged. Please do something about this overlapping issue](https://community.gemsofwar.com/t/familiar-trait-bugged-please-do-something-about-this-overlapping-issue/17486)
**Author:** [@ZooKeeper](https://community.gemsofwar.com/u/ZooKeeper)\ **Replies:** 2\ **Last updated:** [December 30, 2016, 1:44pm UTC](https://community.gemsofwar.com/t/familiar-trait-bugged-please-do-something-about-this-overlapping-issue/17486 "2016-12-30T13:44:30Z")
What you were expecting to happen, and what actually happened? I expected to win the battle as my Rowanne spell would kill the last 2 enemies. But when I casted my Rowanne, enemy’s hero Familiar trait got triggered and … --- ## [Bug with attack boost (Justice)](https://community.gemsofwar.com/t/bug-with-attack-boost-justice/17430)
**Author:** [@Dywel](https://community.gemsofwar.com/u/Dywel)\ **Replies:** 3\ **Last updated:** [December 30, 2016, 12:56am UTC](https://community.gemsofwar.com/t/bug-with-attack-boost-justice/17430 "2016-12-30T00:56:08Z")
The attack boost does not affect on entagled ally. Example: If your ally got “entagled” status, and you using the attack boost with Justice (Ice Surge spell), the entagled ally will not get the attack boost. Dywel --- ## [Ignore, lock or delete](https://community.gemsofwar.com/t/ignore-lock-or-delete/17469)
**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Replies:** 0\ **Last updated:** [December 30, 2016, 12:50am UTC](https://community.gemsofwar.com/t/ignore-lock-or-delete/17469 "2016-12-30T00:50:57Z")
Is there anyone that has found a work-around to access the in-game store? for 2 days now it will not load I have heard there are some people that can get it to work…those that can/have..what is your secret The only reas… --- ## [NO Troop type task](https://community.gemsofwar.com/t/no-troop-type-task/16921)
**Author:** [@Ssgpoe](https://community.gemsofwar.com/u/Ssgpoe)\ **Replies:** 10\ **Last updated:** [December 29, 2016, 8:17pm UTC](https://community.gemsofwar.com/t/no-troop-type-task/16921 "2016-12-29T20:17:51Z")
Have a task that states complete battles using NO Troop type troops can’t figure it out plz help --- ## [This has been a problem for over a year](https://community.gemsofwar.com/t/this-has-been-a-problem-for-over-a-year/17402)
**Author:** [@Ssazix](https://community.gemsofwar.com/u/Ssazix)\ **Replies:** 10\ **Last updated:** [December 29, 2016, 8:10pm UTC](https://community.gemsofwar.com/t/this-has-been-a-problem-for-over-a-year/17402 "2016-12-29T20:10:35Z")
Why is this still happening? It seems like this bug hasn’t been fixed in over 4 releases this year, why is this still a thing? --- ## [Modify team in PVP window changes D-team](https://community.gemsofwar.com/t/modify-team-in-pvp-window-changes-d-team/17455)
**Author:** [@Mufasha](https://community.gemsofwar.com/u/Mufasha)\ **Replies:** 1\ **Last updated:** [December 29, 2016, 7:37pm UTC](https://community.gemsofwar.com/t/modify-team-in-pvp-window-changes-d-team/17455 "2016-12-29T19:37:54Z")
What you were expecting to happen, and what actually happened? The ability to change my attack team without effecting what is happening to my D-team What are the steps to make it happen again? Modify a team in the pvp… --- ## [Is Famine still available?](https://community.gemsofwar.com/t/is-famine-still-available/17433)
**Author:** [@Frozensilent](https://community.gemsofwar.com/u/Frozensilent)\ **Replies:** 4\ **Last updated:** [December 29, 2016, 12:39pm UTC](https://community.gemsofwar.com/t/is-famine-still-available/17433 "2016-12-29T12:39:35Z")
Just curious if the console (PS4) version of Famine is still available, still able to obtain it? I’ve used soooo many VIP gems and glory to try and find him, just can’t!! --- ## [Didn't receive purchase on PS4](https://community.gemsofwar.com/t/didnt-receive-purchase-on-ps4/16696)
**Author:** [@Nilbogz](https://community.gemsofwar.com/u/Nilbogz)\ **Replies:** 10\ **Last updated:** [December 29, 2016, 5:19am UTC](https://community.gemsofwar.com/t/didnt-receive-purchase-on-ps4/16696 "2016-12-29T05:19:55Z")
I bought the 15 day gem pack and didn’t receive any rewards or my 25 VIP points. i have the email showing my purchase. my account name on ps4 is nilb. my ps4 name is nilbog360 i tried to use the zendesk website but i… --- ## [Ice Golem vanished?](https://community.gemsofwar.com/t/ice-golem-vanished/17410)
**Author:** [@joebloggs](https://community.gemsofwar.com/u/joebloggs)\ **Replies:** 6\ **Last updated:** [December 29, 2016, 3:32am UTC](https://community.gemsofwar.com/t/ice-golem-vanished/17410 "2016-12-29T03:32:03Z")
For some reason, the Ice Golem has vanished from my card collection. Even when I selected ‘Show All’, it still does not appear. I have attached a screenshot. --- ## [Can't delete guild](https://community.gemsofwar.com/t/cant-delete-guild/17365)
**Author:** [@Roman](https://community.gemsofwar.com/u/Roman)\ **Replies:** 2\ **Last updated:** [December 28, 2016, 8:31am UTC](https://community.gemsofwar.com/t/cant-delete-guild/17365 "2016-12-28T08:31:14Z")
I’ve created a guild some month before and now I want to go out. I coudn’t give the leadership to another person so I kicked all the member to delete the guild. The guild is now empty - no more member in the list - but i… --- ## [Bought Deathknight Armor today as well as a 50 dollar gem pack and I have not recieved anything](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388)
**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Replies:** 14\ **Last updated:** [December 28, 2016, 7:17am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388 "2016-12-28T07:17:01Z")
Like the title says, the stuff was bought and paid for and i have received nothing…what’s going on here? --- ## [Something wrong with the game](https://community.gemsofwar.com/t/something-wrong-with-the-game/17302)
**Author:** [@collectorofgems](https://community.gemsofwar.com/u/collectorofgems)\ **Replies:** 37\ **Last updated:** [December 27, 2016, 6:14pm UTC](https://community.gemsofwar.com/t/something-wrong-with-the-game/17302 "2016-12-27T18:14:36Z")
What you were expecting to happen, and what actually happened? When I clicked on the Guild tab I was greeting by multiple “Lost connection” error messages and finally an error message saying I’m not in a guild. The game… --- ## [Window focus lost/ game unplayable on PC](https://community.gemsofwar.com/t/window-focus-lost-game-unplayable-on-pc/15933)
**Author:** [@cihuacotl](https://community.gemsofwar.com/u/cihuacotl)\ **Replies:** 1\ **Last updated:** [December 26, 2016, 10:30pm UTC](https://community.gemsofwar.com/t/window-focus-lost-game-unplayable-on-pc/15933 "2016-12-26T22:30:24Z")
What you were expecting to happen, and what actually happened? The game starts to load like normal, however, as soon as it loads hero, it is like the window has lost focus and nothing can be clicked and very stuttery. W… --- ## [My guild has disappeared / guild error?](https://community.gemsofwar.com/t/my-guild-has-disappeared-guild-error/17301)
**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Replies:** 4\ **Last updated:** [December 26, 2016, 7:42pm UTC](https://community.gemsofwar.com/t/my-guild-has-disappeared-guild-error/17301 "2016-12-26T19:42:48Z")
I just became Leader of Crimson Sky…and after the update it said I am not in a guild…and I keep getting a can not access top guilds or something like that…what’s going on? --- ## [Problem with account linking?](https://community.gemsofwar.com/t/problem-with-account-linking/17276)
**Author:** [@HKdirewolf](https://community.gemsofwar.com/u/HKdirewolf)\ **Replies:** 3\ **Last updated:** [December 26, 2016, 2:18am UTC](https://community.gemsofwar.com/t/problem-with-account-linking/17276 "2016-12-26T02:18:29Z")
So I got a new ipad for Christmas, and I linked my PC GoW account to my new tablet. I played about 10 or so matches last night. I went up in player levels like normal, gold gain normal, but I when I look at my trophies o… --- ## [Guild chat Not posting PS4](https://community.gemsofwar.com/t/guild-chat-not-posting-ps4/17249)
**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Replies:** 0\ **Last updated:** [December 25, 2016, 8:20am UTC](https://community.gemsofwar.com/t/guild-chat-not-posting-ps4/17249 "2016-12-25T08:20:46Z")
Guild and standard chat has pretty much stopped , text either stops completely or becomes invisible the instant it’s posted --- ## [Game will not load, it stays stuck on the 'Loading Hero' screen](https://community.gemsofwar.com/t/game-will-not-load-it-stays-stuck-on-the-loading-hero-screen/17114)
**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Replies:** 14\ **Last updated:** [December 25, 2016, 5:23am UTC](https://community.gemsofwar.com/t/game-will-not-load-it-stays-stuck-on-the-loading-hero-screen/17114 "2016-12-25T05:23:46Z")
I’ve tried three times to load the game with no success. Another person in my guild is having the same issue. [Previous page](https://community.gemsofwar.com/c/support/10.md?page=65) [Next page](https://community.gemsofwar.com/c/support/10.md?page=67)