# Support

**URL:** https://community.gemsofwar.com/c/support/10.md?page=64

[Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md)

**Page:** 65

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## [Error Message when getting into PVP - Steam User](https://community.gemsofwar.com/t/error-message-when-getting-into-pvp-steam-user/18594)

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**Author:** [@Lady\_Kendra](https://community.gemsofwar.com/u/Lady_Kendra)\
**Replies:** 7\
**Last updated:** [January 20, 2017, 4:23am UTC](https://community.gemsofwar.com/t/error-message-when-getting-into-pvp-steam-user/18594 "2017-01-20T04:23:56Z")

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What you were expecting to happen, and what actually happened? I’d gotten into game, clicked on PVP icon, and I got an error message that says: “Our servers are currently experiencing difficulties. We’re working to fi…

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## [Grand Inquisitor PS4, attacking with Rites of Faith instantly crashes the game](https://community.gemsofwar.com/t/grand-inquisitor-ps4-attacking-with-rites-of-faith-instantly-crashes-the-game/18116)

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**Author:** [@FranklynStreet](https://community.gemsofwar.com/u/FranklynStreet)\
**Replies:** 1\
**Last updated:** [January 19, 2017, 11:28pm UTC](https://community.gemsofwar.com/t/grand-inquisitor-ps4-attacking-with-rites-of-faith-instantly-crashes-the-game/18116 "2017-01-19T23:28:32Z")

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It’s happening in the Khetar challenges with a group of 4 Red cards, but I imagine it will happen any time he’s used to attack. It’s happened a few times now and I’m going to try to find another red card to use in his p…

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## [I think I found a Minogor bug?](https://community.gemsofwar.com/t/i-think-i-found-a-minogor-bug/18581)

<div class="topic-metadata">

**Author:** [@htismaqe](https://community.gemsofwar.com/u/htismaqe)\
**Replies:** 4\
**Last updated:** [January 19, 2017, 10:22pm UTC](https://community.gemsofwar.com/t/i-think-i-found-a-minogor-bug/18581 "2017-01-19T22:22:46Z")

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What you were expecting to happen, and what actually happened? When Minogor is entangled, his attack is 0 and thus he does 1x spell damage. I had Minogor entangled but his trait proc’d giving him an attack of 1. I use…

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## [Giant toadstool bug](https://community.gemsofwar.com/t/giant-toadstool-bug/18540)

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**Author:** [@h0m1n1d](https://community.gemsofwar.com/u/h0m1n1d)\
**Replies:** 3\
**Last updated:** [January 19, 2017, 7:14am UTC](https://community.gemsofwar.com/t/giant-toadstool-bug/18540 "2017-01-19T07:14:09Z")

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was having a pvp versus group of giant toadstool, spore shot turned my courage into a giant toadstool but virtue of courage continued to trigger.

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## [37/30 in a guild?](https://community.gemsofwar.com/t/37-30-in-a-guild/18417)

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**Author:** [@Thor](https://community.gemsofwar.com/u/Thor)\
**Replies:** 39\
**Last updated:** [January 19, 2017, 5:02am UTC](https://community.gemsofwar.com/t/37-30-in-a-guild/18417 "2017-01-19T05:02:42Z")

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Some guild have 33 or 37 or 39 player in their guild…

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## [Where is my guild? From 30 to zero in minutes. Freaking scary!](https://community.gemsofwar.com/t/where-is-my-guild-from-30-to-zero-in-minutes-freaking-scary/18491)

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**Author:** [@Mariana](https://community.gemsofwar.com/u/Mariana)\
**Replies:** 10\
**Last updated:** [January 18, 2017, 5:01pm UTC](https://community.gemsofwar.com/t/where-is-my-guild-from-30-to-zero-in-minutes-freaking-scary/18491 "2017-01-18T17:01:30Z")

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What you were expecting to happen, and what actually happened? I was expecting to donate to a task only to find out my guild had gone from 30 to zero members. What are the steps to make it happen again? I don’t ever …

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## [Who should I fight? LOL (Bugged...)](https://community.gemsofwar.com/t/who-should-i-fight-lol-bugged/18500)

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**Author:** [@Phaethon](https://community.gemsofwar.com/u/Phaethon)\
**Replies:** 10\
**Last updated:** [January 18, 2017, 2:00pm UTC](https://community.gemsofwar.com/t/who-should-i-fight-lol-bugged/18500 "2017-01-18T14:00:41Z")

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Finished a game of PvP, now this is what I see there. Did I beat the game?

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## [A guild with no members](https://community.gemsofwar.com/t/a-guild-with-no-members/18496)

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**Author:** [@Nono2506](https://community.gemsofwar.com/u/Nono2506)\
**Replies:** 5\
**Last updated:** [January 18, 2017, 12:22pm UTC](https://community.gemsofwar.com/t/a-guild-with-no-members/18496 "2017-01-18T12:22:50Z")

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What you were expecting to happen, and what actually happened? I was just checking the leaderboards on my phone, iOS. What are the steps to make it happen again? As any way one would check the guild leaderboards. Guil…

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## [My Guild disapeared](https://community.gemsofwar.com/t/my-guild-disapeared/18505)

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**Author:** [@cleric1014](https://community.gemsofwar.com/u/cleric1014)\
**Replies:** 1\
**Last updated:** [January 18, 2017, 11:32am UTC](https://community.gemsofwar.com/t/my-guild-disapeared/18505 "2017-01-18T11:32:03Z")

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What you were expecting to happen, and what actually happened? Had 30 Guild members yesterday, today, none What are the steps to make it happen again? ? yet, when my wife logs in on het cellphone, it shows our guild?? …

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## [Support question - no ranked matches available to choose from](https://community.gemsofwar.com/t/support-question-no-ranked-matches-available-to-choose-from/18490)

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**Author:** [@Katjira](https://community.gemsofwar.com/u/Katjira)\
**Replies:** 0\
**Last updated:** [January 18, 2017, 4:50am UTC](https://community.gemsofwar.com/t/support-question-no-ranked-matches-available-to-choose-from/18490 "2017-01-18T04:50:14Z")

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What you were expecting to happen, and what actually happened I go to Ranked PVP screen expecting to enter a ranked PVP match but there are no teams displayed for me to pick. Happened around 11:30 pm est. Steps to make…

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## [Weird Sphynx bug](https://community.gemsofwar.com/t/weird-sphynx-bug/3878)

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**Author:** [@Archenassa](https://community.gemsofwar.com/u/Archenassa)\
**Replies:** 9\
**Last updated:** [January 17, 2017, 4:18pm UTC](https://community.gemsofwar.com/t/weird-sphynx-bug/3878 "2017-01-17T16:18:16Z")

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What you were expecting to happen, and what actually happened? I triggered the Sphynx ability, expecting to have the board shuffle. Instead, the board was reset like for Abhorat ability, and instead of having one extra …

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## [No guild seals awarded at daily log in that coincides with the weekly reset](https://community.gemsofwar.com/t/no-guild-seals-awarded-at-daily-log-in-that-coincides-with-the-weekly-reset/18418)

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**Author:** [@Papa](https://community.gemsofwar.com/u/Papa)\
**Replies:** 11\
**Last updated:** [January 17, 2017, 5:23pm UTC](https://community.gemsofwar.com/t/no-guild-seals-awarded-at-daily-log-in-that-coincides-with-the-weekly-reset/18418 "2017-01-17T17:23:14Z")

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What you were expecting to happen, and what actually happened? Expecting the daily log in seals What are the steps to make it happen again? It’s happened two weeks in a row now. Apparently the step to make it happen is …

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## [Lil'Johnny Bronze, Shaddap You Face!](https://community.gemsofwar.com/t/liljohnny-bronze-shaddap-you-face/17438)

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**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\
**Replies:** 13\
**Last updated:** [January 17, 2017, 6:22am UTC](https://community.gemsofwar.com/t/liljohnny-bronze-shaddap-you-face/17438 "2017-01-17T06:22:19Z")

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I had a terrible mana yesterday, and went for a spending spree just to get 3 Lil’johnny Bronzes, so I could get the new pirate kingdom to PL5. And now I am almost drained, except from some event keys. It is a disorder th…

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## [Stupid Question. What day is guild reset on](https://community.gemsofwar.com/t/stupid-question-what-day-is-guild-reset-on/18305)

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**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\
**Replies:** 4\
**Last updated:** [January 17, 2017, 2:06am UTC](https://community.gemsofwar.com/t/stupid-question-what-day-is-guild-reset-on/18305 "2017-01-17T02:06:55Z")

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I Just took over Our guild and things have been going REALLY Nice and today I suddenly had a very confusing BrainFart…and this question will more than likely make people laugh and question Me as a guild Leader,But what d…

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## [\[XB1/PS4\] Console game... Massive number of errors](https://community.gemsofwar.com/t/xb1-ps4-console-game-massive-number-of-errors/18220)

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**Author:** [@Theicla](https://community.gemsofwar.com/u/Theicla)\
**Replies:** 10\
**Last updated:** [January 16, 2017, 10:12pm UTC](https://community.gemsofwar.com/t/xb1-ps4-console-game-massive-number-of-errors/18220 "2017-01-16T22:12:21Z")

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Starting at 11:07 am PST today, we’ve been experiencing a huge number of server errors on Xbox One for the last hour: Not in a Guild error The current PvP event has ended 503 service unavailable No server is availabl…

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## [Very sluggish, no chat](https://community.gemsofwar.com/t/very-sluggish-no-chat/17988)

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**Author:** [@Rasper](https://community.gemsofwar.com/u/Rasper)\
**Replies:** 51\
**Last updated:** [January 16, 2017, 5:40pm UTC](https://community.gemsofwar.com/t/very-sluggish-no-chat/17988 "2017-01-16T17:40:28Z")

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Anybody else experiencing massive lag? Much longer loading screens between matches, chat system down, guild screen timeout. All on PC.

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## [Kingdom power scoring glitch?](https://community.gemsofwar.com/t/kingdom-power-scoring-glitch/16413)

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**Author:** [@StormChasee](https://community.gemsofwar.com/u/StormChasee)\
**Replies:** 13\
**Last updated:** [January 16, 2017, 2:33pm UTC](https://community.gemsofwar.com/t/kingdom-power-scoring-glitch/16413 "2017-01-16T14:33:28Z")

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I have at least 3 kingdoms in which there appears to be a glitch in the kingdom power scoring. If your troops have a total of over 200 levels, the score appears to add 2 points per level instead of 10 points. Has any o…

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## [Did not recieved my vip chests xbox one](https://community.gemsofwar.com/t/did-not-recieved-my-vip-chests-xbox-one/18258)

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**Author:** [@DaRkGhost](https://community.gemsofwar.com/u/DaRkGhost)\
**Replies:** 5\
**Last updated:** [January 15, 2017, 4:13pm UTC](https://community.gemsofwar.com/t/did-not-recieved-my-vip-chests-xbox-one/18258 "2017-01-15T16:13:37Z")

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Hello i buyed 2100 gems and want to open 50 vip chests with the gems that i got, and i recieved a error code not enough vip chests availble and gems are gone where can i report that for recieving my chests ?

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## [Can I link my ipad account with the PC](https://community.gemsofwar.com/t/can-i-link-my-ipad-account-with-the-pc/17915)

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**Author:** [@Vanessa202](https://community.gemsofwar.com/u/Vanessa202)\
**Replies:** 6\
**Last updated:** [January 15, 2017, 2:45pm UTC](https://community.gemsofwar.com/t/can-i-link-my-ipad-account-with-the-pc/17915 "2017-01-15T14:45:33Z")

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Thanks for any replies.

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## [Fully traited Wraith not inflicting freeze/death mark](https://community.gemsofwar.com/t/fully-traited-wraith-not-inflicting-freeze-death-mark/18291)

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**Author:** [@jklinders](https://community.gemsofwar.com/u/jklinders)\
**Replies:** 6\
**Last updated:** [January 14, 2017, 4:40pm UTC](https://community.gemsofwar.com/t/fully-traited-wraith-not-inflicting-freeze-death-mark/18291 "2017-01-14T16:40:58Z")

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What you were expecting to happen, and what actually happened? When doing skull damage the wraith does not always inflict death mark/freeze. Wraith is fully traited and I have confirmed that stun effect was no tin effec…

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## [Paladin spell did nothing](https://community.gemsofwar.com/t/paladin-spell-did-nothing/18304)

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**Author:** [@Annaerith](https://community.gemsofwar.com/u/Annaerith)\
**Replies:** 0\
**Last updated:** [January 14, 2017, 8:59am UTC](https://community.gemsofwar.com/t/paladin-spell-did-nothing/18304 "2017-01-14T08:59:38Z")

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What you were expecting to happen, and what actually happened? i expected enemy paladin to cast his spell on one of my living troops and deal damage or remove the shield, 2 od them had on what happened: there was t…

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## [Missing guild keys someone bought](https://community.gemsofwar.com/t/missing-guild-keys-someone-bought/18285)

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**Author:** [@HKdirewolf](https://community.gemsofwar.com/u/HKdirewolf)\
**Replies:** 1\
**Last updated:** [January 13, 2017, 10:55pm UTC](https://community.gemsofwar.com/t/missing-guild-keys-someone-bought/18285 "2017-01-13T22:55:31Z")

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What you were expecting to happen, and what actually happened? 3 people in our guild just bought the 4 guild keys pack, and I only received 8 keys instead of 12. I think this was due to me going into the guild area and …

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## [Not in a guild error reinstalled didn't work](https://community.gemsofwar.com/t/not-in-a-guild-error-reinstalled-didnt-work/18213)

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**Author:** [@LYNDALE](https://community.gemsofwar.com/u/LYNDALE)\
**Replies:** 15\
**Last updated:** [January 13, 2017, 7:21pm UTC](https://community.gemsofwar.com/t/not-in-a-guild-error-reinstalled-didnt-work/18213 "2017-01-13T19:21:23Z")

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Getting the not in a guild error. Tried restarting, shut down app and restart phone. Still getting the error. I can access guild chat though.

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## [Guild problems on Xbox One platform](https://community.gemsofwar.com/t/guild-problems-on-xbox-one-platform/18276)

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**Author:** [@EnsignGarak](https://community.gemsofwar.com/u/EnsignGarak)\
**Replies:** 0\
**Last updated:** [January 13, 2017, 7:04pm UTC](https://community.gemsofwar.com/t/guild-problems-on-xbox-one-platform/18276 "2017-01-13T19:04:11Z")

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I apologize if this is considered a known issue, but I have had tremendous problems on Xbox One today. First, the rewards for Tasks completed by my Guild were not being awarded. After about eight hours, I signed back i…

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## [Great Maw minor glitch?](https://community.gemsofwar.com/t/great-maw-minor-glitch/18268)

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**Author:** [@brightcookie](https://community.gemsofwar.com/u/brightcookie)\
**Replies:** 0\
**Last updated:** [January 13, 2017, 4:53pm UTC](https://community.gemsofwar.com/t/great-maw-minor-glitch/18268 "2017-01-13T16:53:55Z")

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What you were expecting to happen, and what actually happened? Wasn’t expecting anything to happen with Maw. I’d already used his ability. What are the steps to make it happen again? Never seen it happen before so Shr…

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## [Ice Golem Question](https://community.gemsofwar.com/t/ice-golem-question/18251)

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**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\
**Replies:** 0\
**Last updated:** [January 13, 2017, 8:41am UTC](https://community.gemsofwar.com/t/ice-golem-question/18251 "2017-01-13T08:41:44Z")

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Is he available in the chests now? Thanks

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## [Your Mongo database is unavailable](https://community.gemsofwar.com/t/your-mongo-database-is-unavailable/18079)

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**Author:** [@TimberWolfe](https://community.gemsofwar.com/u/TimberWolfe)\
**Replies:** 10\
**Last updated:** [January 13, 2017, 1:50am UTC](https://community.gemsofwar.com/t/your-mongo-database-is-unavailable/18079 "2017-01-13T01:50:50Z")

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I don’t know what that means, but just thought I would post it here. Happened just as I was finishing a PvP fight. Threw e to the main kingdom screen. All seems well. shrugs

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## [Unusual error code](https://community.gemsofwar.com/t/unusual-error-code/18211)

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**Author:** [@Macaudora](https://community.gemsofwar.com/u/Macaudora)\
**Replies:** 25\
**Last updated:** [January 13, 2017, 1:50am UTC](https://community.gemsofwar.com/t/unusual-error-code/18211 "2017-01-13T01:50:45Z")

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Never seen this error before. Are the servers messing up today??

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## [Error Message while getting Gold-Key Chest Reward](https://community.gemsofwar.com/t/error-message-while-getting-gold-key-chest-reward/18212)

<div class="topic-metadata">

**Author:** [@Lady\_Kendra](https://community.gemsofwar.com/u/Lady_Kendra)\
**Replies:** 2\
**Last updated:** [January 12, 2017, 11:45pm UTC](https://community.gemsofwar.com/t/error-message-while-getting-gold-key-chest-reward/18212 "2017-01-12T23:45:21Z")

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What you were expecting to happen, and what actually happened? I have 134 Gold Keys that I’m working through claiming the rewards for in my Gold Chest. I click to accept and I get an error message which I submit below. …

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## [\[RESOLVED\] No numbers in mana circle solved a duh issue](https://community.gemsofwar.com/t/resolved-no-numbers-in-mana-circle-solved-a-duh-issue/18233)

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**Author:** [@LYNDALE](https://community.gemsofwar.com/u/LYNDALE)\
**Replies:** 2\
**Last updated:** [January 12, 2017, 11:05pm UTC](https://community.gemsofwar.com/t/resolved-no-numbers-in-mana-circle-solved-a-duh-issue/18233 "2017-01-12T23:05:00Z")

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What you were expecting to happen, and what actually happened? I was expecting to see the number in the circle for mana collected for casting spells. Now I have no idea how many mana matches I or the opponent needs. Ye…

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