# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=63 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 64 --- ## [CONSOLE: New Hotfix Update Incoming!](https://community.gemsofwar.com/t/console-new-hotfix-update-incoming/18889)
**Author:** [@Alpheon](https://community.gemsofwar.com/u/Alpheon)\ **Replies:** 61\ **Last updated:** [January 27, 2017, 4:40am UTC](https://community.gemsofwar.com/t/console-new-hotfix-update-incoming/18889 "2017-01-27T04:40:02Z")
Hey everyone, So just a heads up, we’ll be releasing a new hotfix update for consoles within the next few hours. We discovered a critical bug when it came to new players for the server migrations (purely through chance)… --- ## [Is this game a bit buggy?](https://community.gemsofwar.com/t/is-this-game-a-bit-buggy/18957)
**Author:** [@hundreds](https://community.gemsofwar.com/u/hundreds)\ **Replies:** 4\ **Last updated:** [January 27, 2017, 1:49am UTC](https://community.gemsofwar.com/t/is-this-game-a-bit-buggy/18957 "2017-01-27T01:49:07Z")
So the other day I was playing GOW of course… and I thought that one time during a match I saw that I matched a 4 of a kind and I didn’t get another turn. At first I was thinking I must have misread the board or somethi… --- ## [PVP - Server Error](https://community.gemsofwar.com/t/pvp-server-error/18978)
**Author:** [@Kerberos](https://community.gemsofwar.com/u/Kerberos)\ **Replies:** 14\ **Last updated:** [January 27, 2017, 12:56am UTC](https://community.gemsofwar.com/t/pvp-server-error/18978 "2017-01-27T00:56:33Z")
Hi guys, I´ve been having this error since yesterday. Can you help? Does anyone has the same error? --- ## [Can you link your Xbox One account to Steam?](https://community.gemsofwar.com/t/can-you-link-your-xbox-one-account-to-steam/1563)
**Author:** [@xBillTheGamer](https://community.gemsofwar.com/u/xBillTheGamer)\ **Replies:** 9\ **Last updated:** [January 27, 2017, 12:22am UTC](https://community.gemsofwar.com/t/can-you-link-your-xbox-one-account-to-steam/1563 "2017-01-27T00:22:47Z")
Hi there, I’ve been playing Gems of War on my Xbox One for a few days now and only just found out it’s also available on Steam and iOS, I have found my account settings to link my iPhone and Steam together to play with t… --- ## [PS4 Update 1-25-17](https://community.gemsofwar.com/t/ps4-update-1-25-17/18929)
**Author:** [@Linkpast95](https://community.gemsofwar.com/u/Linkpast95)\ **Replies:** 1\ **Last updated:** [January 26, 2017, 9:49pm UTC](https://community.gemsofwar.com/t/ps4-update-1-25-17/18929 "2017-01-26T21:49:02Z")
I see there was an update this morning and it was update 1.12 and had a lot of fixes and adds. However I don’t see the fixes and updates. Should I delete my copy of GoW and restart? Thanks for the help!! --- ## [Kingdom Magic Bonus Bug](https://community.gemsofwar.com/t/kingdom-magic-bonus-bug/18933)
**Author:** [@ejberkenpas22](https://community.gemsofwar.com/u/ejberkenpas22)\ **Replies:** 6\ **Last updated:** [January 26, 2017, 9:37am UTC](https://community.gemsofwar.com/t/kingdom-magic-bonus-bug/18933 "2017-01-26T09:37:54Z")
So I just leveled up a couple kingdoms to provide an additional magic bonus to all my troops. I confirmed that I actually received this bonus for all my troops except for Abynissia (and I presume all other summoner cards… --- ## [Quest/objective does not match error](https://community.gemsofwar.com/t/quest-objective-does-not-match-error/18963)
**Author:** [@Manda](https://community.gemsofwar.com/u/Manda)\ **Replies:** 1\ **Last updated:** [January 26, 2017, 4:58am UTC](https://community.gemsofwar.com/t/quest-objective-does-not-match-error/18963 "2017-01-26T04:58:07Z")
I get this error when finishing a level using brown mana troops to complete the daily task and dont get credit for winning. Any idea how to fix it? --- ## [Five star skill bonus not contributing to team scores](https://community.gemsofwar.com/t/five-star-skill-bonus-not-contributing-to-team-scores/18825)
**Author:** [@Mithran](https://community.gemsofwar.com/u/Mithran)\ **Replies:** 2\ **Last updated:** [January 26, 2017, 12:31am UTC](https://community.gemsofwar.com/t/five-star-skill-bonus-not-contributing-to-team-scores/18825 "2017-01-26T00:31:48Z")
What you were expecting to happen, and what actually happened? Having recently heavily documented my run to five starring Silverglade, after finally completing it, I noticed my team scores remained unchanged. Earlier t… --- ## [Double bombot issue](https://community.gemsofwar.com/t/double-bombot-issue/18925)
**Author:** [@Yourmum](https://community.gemsofwar.com/u/Yourmum)\ **Replies:** 0\ **Last updated:** [January 25, 2017, 3:31pm UTC](https://community.gemsofwar.com/t/double-bombot-issue/18925 "2017-01-25T15:31:30Z")
Just a minor issue and I’m not sure if it’s intentional or a glitch but I’m running Deep Borer, bombot, bombot, steam turret. When you first bombot goes off the brown Gems destroyed don’t feed the next bombot but do go t… --- ## [Tassarion glitch?](https://community.gemsofwar.com/t/tassarion-glitch/18899)
**Author:** [@LYNDALE](https://community.gemsofwar.com/u/LYNDALE)\ **Replies:** 9\ **Last updated:** [January 25, 2017, 2:54pm UTC](https://community.gemsofwar.com/t/tassarion-glitch/18899 "2017-01-25T14:54:57Z")
What you were expecting to happen, and what actually happened? Opponent had an all tassarion team. When the first cast his spell ALL showed spent not just the card casting. What are the steps to make it happen again? … --- ## [\[XB1\] Guild Seals Counted for wrong week](https://community.gemsofwar.com/t/xb1-guild-seals-counted-for-wrong-week/18421)
**Author:** [@GameTagwastaken](https://community.gemsofwar.com/u/GameTagwastaken)\ **Replies:** 4\ **Last updated:** [January 24, 2017, 4:02pm UTC](https://community.gemsofwar.com/t/xb1-guild-seals-counted-for-wrong-week/18421 "2017-01-24T16:02:33Z")
I noticed today when I logged in for the first time that I had been refunded 15 guild seals in the mail. I was fairly certain that I had claimed them all. When I went to the guild menu claim the login seals, I had no sea… --- ## [Bait and Switch PVP](https://community.gemsofwar.com/t/bait-and-switch-pvp/18869)
**Author:** [@CCafe](https://community.gemsofwar.com/u/CCafe)\ **Replies:** 4\ **Last updated:** [January 24, 2017, 3:01pm UTC](https://community.gemsofwar.com/t/bait-and-switch-pvp/18869 "2017-01-24T15:01:32Z")
I’ve had 2 battles so far today alone where I swear they had to be a bait and switch. The AI gave me 3 battles to choose from the lowest being 3500 and the highest around 5500. I picked the 5500, but when the battle star… --- ## [Abilities based on number of Souls correct for player, incorrect for AI (Post Server Migration?)](https://community.gemsofwar.com/t/abilities-based-on-number-of-souls-correct-for-player-incorrect-for-ai-post-server-migration/18872)
**Author:** [@Esoxnepa](https://community.gemsofwar.com/u/Esoxnepa)\ **Replies:** 0\ **Last updated:** [January 24, 2017, 2:50pm UTC](https://community.gemsofwar.com/t/abilities-based-on-number-of-souls-correct-for-player-incorrect-for-ai-post-server-migration/18872 "2017-01-24T14:50:11Z")
I thought I would put this here for tracking purposes. I remember it working pre-server migration, or I swear it did. I’ve had both PharosRa and the Abyssal Portal not gain bonuses from the souls the AI has gathered. N… --- ## [Guild invitation glitch](https://community.gemsofwar.com/t/guild-invitation-glitch/18597)
**Author:** [@vistino](https://community.gemsofwar.com/u/vistino)\ **Replies:** 7\ **Last updated:** [January 24, 2017, 11:08am UTC](https://community.gemsofwar.com/t/guild-invitation-glitch/18597 "2017-01-24T11:08:42Z")
It has been over two days since I wrote in support, and there is still no solution to the problem or even an answer. P.S. I excuse my English, written with the help of on Google Translate --- ## [Why do I get this when i am not using global chat](https://community.gemsofwar.com/t/why-do-i-get-this-when-i-am-not-using-global-chat/18855)
**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Replies:** 0\ **Last updated:** [January 24, 2017, 1:11am UTC](https://community.gemsofwar.com/t/why-do-i-get-this-when-i-am-not-using-global-chat/18855 "2017-01-24T01:11:08Z")
What you were expecting to happen, and what actually happened? Random You’ve been disconnected to Global Chat (But I am not connected) It happens so frequently I have no idea why. What are the steps to make it happen … --- ## [Ps store vs in game store?](https://community.gemsofwar.com/t/ps-store-vs-in-game-store/18819)
**Author:** [@Yourmum](https://community.gemsofwar.com/u/Yourmum)\ **Replies:** 2\ **Last updated:** [January 24, 2017, 12:19am UTC](https://community.gemsofwar.com/t/ps-store-vs-in-game-store/18819 "2017-01-24T00:19:26Z")
Not sure if this is the right place or if it’s been asked before but the actual PS store is offering 15 Gems daily for 2 weeks for £3.69 but the in game store offer is daily souls. My question is; would I get any VIP poi… --- ## [\[Bug\] Silverglade team bonus misnamed](https://community.gemsofwar.com/t/bug-silverglade-team-bonus-misnamed/18830)
**Author:** [@runz](https://community.gemsofwar.com/u/runz)\ **Replies:** 3\ **Last updated:** [January 23, 2017, 9:33pm UTC](https://community.gemsofwar.com/t/bug-silverglade-team-bonus-misnamed/18830 "2017-01-23T21:33:25Z")
What you were expecting to happen, and what actually happened? The Silverglade team bonus for having (at least) 2 unique Silverglade troops on a team is being displayed as “\[BONUS\_KINGDOM\_3009\_2\]” (everything inside the… --- ## [Still getting "Server encountering errors, try again later" msg](https://community.gemsofwar.com/t/still-getting-server-encountering-errors-try-again-later-msg/18812)
**Author:** [@Dorgath](https://community.gemsofwar.com/u/Dorgath)\ **Replies:** 0\ **Last updated:** [January 23, 2017, 1:55pm UTC](https://community.gemsofwar.com/t/still-getting-server-encountering-errors-try-again-later-msg/18812 "2017-01-23T13:55:51Z")
I am still getting the above message when trying to connect on Steam. I’ve verified the Steam cache and uninstalled and re-installed to no avail. I opened up a Support ticket on Friday so hope to hear from them later t… --- ## [Error Battle Result Inconsistent tied to guild task completion (Please help confirm)](https://community.gemsofwar.com/t/error-battle-result-inconsistent-tied-to-guild-task-completion-please-help-confirm/18784)
**Author:** [@Mufasha](https://community.gemsofwar.com/u/Mufasha)\ **Replies:** 7\ **Last updated:** [January 23, 2017, 1:31pm UTC](https://community.gemsofwar.com/t/error-battle-result-inconsistent-tied-to-guild-task-completion-please-help-confirm/18784 "2017-01-23T13:31:13Z")
What you were expecting to happen, and what actually happened? I have noticed a developing trend that a guild completing tasks while you are in PVP results in the “Error\_Battle\_Result\_Inconsistant” message. I have conf… --- ## [Hero Armor Display Bug - Mildly NSFW](https://community.gemsofwar.com/t/hero-armor-display-bug-mildly-nsfw/18755)
**Author:** [@KrudlerTheHorse](https://community.gemsofwar.com/u/KrudlerTheHorse)\ **Replies:** 15\ **Last updated:** [January 23, 2017, 5:51am UTC](https://community.gemsofwar.com/t/hero-armor-display-bug-mildly-nsfw/18755 "2017-01-23T05:51:14Z")
What you were expecting to happen, and what actually happened? To see the Hero avatar represented wearing armor. Instead just saw the nude hero PNG displayed with no armor drawn on top. edit: Windows 7 Pro - 64 Bit Wh… --- ## [Weapons were re-awarded](https://community.gemsofwar.com/t/weapons-were-re-awarded/18338)
**Author:** [@Mufasha](https://community.gemsofwar.com/u/Mufasha)\ **Replies:** 3\ **Last updated:** [January 22, 2017, 7:03pm UTC](https://community.gemsofwar.com/t/weapons-were-re-awarded/18338 "2017-01-22T19:03:12Z")
What you were expecting to happen, and what actually happened? Leveled to 1070 and had to click through every weapon I have access too as if it was just awarded. This included commons given when my account was created. … --- ## [Recoverable Error Received](https://community.gemsofwar.com/t/recoverable-error-received/18569)
**Author:** [@efh313](https://community.gemsofwar.com/u/efh313)\ **Replies:** 4\ **Last updated:** [January 22, 2017, 10:27am UTC](https://community.gemsofwar.com/t/recoverable-error-received/18569 "2017-01-22T10:27:00Z")
What you were expecting to happen, and what actually happened? I expected to receive my rewards for a victory in PvP, but instead received an error. As you can see there is no way to exit from the Error message so I mus… --- ## [Wrong message text after completed guild task](https://community.gemsofwar.com/t/wrong-message-text-after-completed-guild-task/18728)
**Author:** [@shurikvz](https://community.gemsofwar.com/u/shurikvz)\ **Replies:** 3\ **Last updated:** [January 22, 2017, 10:26am UTC](https://community.gemsofwar.com/t/wrong-message-text-after-completed-guild-task/18728 "2017-01-22T10:26:00Z")
What you were expecting to happen, and what actually happened? When someone completed guild task (1 task) the mail message always says that its me did. I mean for one task completed the message should be like: “%somepl… --- ## [Bonus Guild Chest keys not being received by all guild members](https://community.gemsofwar.com/t/bonus-guild-chest-keys-not-being-received-by-all-guild-members/18721)
**Author:** [@ogunther](https://community.gemsofwar.com/u/ogunther)\ **Replies:** 0\ **Last updated:** [January 22, 2017, 5:47am UTC](https://community.gemsofwar.com/t/bonus-guild-chest-keys-not-being-received-by-all-guild-members/18721 "2017-01-22T05:47:00Z")
What you were expecting to happen, and what actually happened? I was expecting to receive bonus Guild Chest keys in the mail from a guildmate’s purchase. I did not receive any bonus keys from their purchase. What are t… --- ## [Fighting Self Error and No Enchant Devour](https://community.gemsofwar.com/t/fighting-self-error-and-no-enchant-devour/18642)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 6\ **Last updated:** [January 22, 2017, 2:24am UTC](https://community.gemsofwar.com/t/fighting-self-error-and-no-enchant-devour/18642 "2017-01-22T02:24:53Z")
\###There are two bugs I noticed as of today: 1: Retreating a battle against one’s own defend team causes the below error. 2: Devouring an enchanted enemy, even when that devour is triggered by means other than abili… --- ## [Bombot vs. Drain Life - this doesn't seem right](https://community.gemsofwar.com/t/bombot-vs-drain-life-this-doesnt-seem-right/14515)
**Author:** [@polyester](https://community.gemsofwar.com/u/polyester)\ **Replies:** 7\ **Last updated:** [January 21, 2017, 4:31pm UTC](https://community.gemsofwar.com/t/bombot-vs-drain-life-this-doesnt-seem-right/14515 "2017-01-21T16:31:21Z")
What you were expecting to happen, and what actually happened? Was expecting my Bombot to take out the enemy’s Wight, but it survives with 4 Life no matter how much damage I do. Looks like Life Drain is somehow trigger… --- ## [Battle data inconsistent annoying](https://community.gemsofwar.com/t/battle-data-inconsistent-annoying/18519)
**Author:** [@h0m1n1d](https://community.gemsofwar.com/u/h0m1n1d)\ **Replies:** 22\ **Last updated:** [January 21, 2017, 8:18am UTC](https://community.gemsofwar.com/t/battle-data-inconsistent-annoying/18519 "2017-01-21T08:18:26Z")
for some reason i keep getting this error maybe one out of three invades and i get no battle points no gold nothing and have to shut down game and restart it. getting very annoyed at this and hoping that the issue is res… --- ## [This is why we need MODS in chat NSFW](https://community.gemsofwar.com/t/this-is-why-we-need-mods-in-chat-nsfw/18137)
**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Replies:** 140\ **Last updated:** [January 20, 2017, 11:49am UTC](https://community.gemsofwar.com/t/this-is-why-we-need-mods-in-chat-nsfw/18137 "2017-01-20T11:49:34Z")
Ok guys I heard a lot of complaining about the chat filter…THIS childish crap is why we need it, These rather intelligent Personalities find it funny to be as crass as possible and down right childish in chat…they actual… --- ## [Silverglade - Mission (PC-Steam)](https://community.gemsofwar.com/t/silverglade-mission-pc-steam/18619)
**Author:** [@ExVasterist](https://community.gemsofwar.com/u/ExVasterist)\ **Replies:** 0\ **Last updated:** [January 20, 2017, 9:39am UTC](https://community.gemsofwar.com/t/silverglade-mission-pc-steam/18619 "2017-01-20T09:39:38Z")
In Silverglade, 3rd Stage, part 1 of that mission When the “Enchantress” announces itself (like every other troop before battle starts), might I suggest that you guys (@Nimhain and @Sirrian) change her announcer voice? … --- ## [My beautiful new kingdom, Silverglade](https://community.gemsofwar.com/t/my-beautiful-new-kingdom-silverglade/18608)
**Author:** [@Laiieues](https://community.gemsofwar.com/u/Laiieues)\ **Replies:** 4\ **Last updated:** [January 20, 2017, 7:20am UTC](https://community.gemsofwar.com/t/my-beautiful-new-kingdom-silverglade/18608 "2017-01-20T07:20:10Z")
What you were expecting to happen, and what actually happened? I wanted to unlock the new kingdom, so I paid the monies and then… this… What are the steps to make it happen again? I dunno if I can. You can only unl… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=62) [Next page](https://community.gemsofwar.com/c/support/10.md?page=64)