# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=62 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 63 --- ## [No support till when for consoles?](https://community.gemsofwar.com/t/no-support-till-when-for-consoles/18484)
**Author:** [@morose](https://community.gemsofwar.com/u/morose)\ **Replies:** 27\ **Last updated:** [January 31, 2017, 5:34pm UTC](https://community.gemsofwar.com/t/no-support-till-when-for-consoles/18484 "2017-01-31T17:34:28Z")
505 support no longer dealing with guild count issues, and sending players to developers who don’t deal with consoles. when will this be dealt with? --- ## [Incubus's charm skill is bugged... :(](https://community.gemsofwar.com/t/incubuss-charm-skill-is-bugged/19288)
**Author:** [@Phaethon](https://community.gemsofwar.com/u/Phaethon)\ **Replies:** 4\ **Last updated:** [January 31, 2017, 4:45pm UTC](https://community.gemsofwar.com/t/incubuss-charm-skill-is-bugged/19288 "2017-01-31T16:45:19Z")
Incubus skill charms two random enemies, but it seems to be predetermined as soon as you cast. Therefore, there are times when it will charm an enemy, killing the adjacent enemy, then attempt to charm the already dead en… --- ## [Incubus Packs have last weeks troop (Silvermaiden)](https://community.gemsofwar.com/t/incubus-packs-have-last-weeks-troop-silvermaiden/19191)
**Author:** [@GemsOfWar](https://community.gemsofwar.com/u/GemsOfWar)\ **Replies:** 12\ **Last updated:** [January 31, 2017, 7:33am UTC](https://community.gemsofwar.com/t/incubus-packs-have-last-weeks-troop-silvermaiden/19191 "2017-01-31T07:33:23Z")
Just got an Incubus pack and noticed afterwards that it has the Silvermaiden as the troop (and not Incubus) All Traitstones have been updated as has the price --- ## [Game froze while I was leveling up](https://community.gemsofwar.com/t/game-froze-while-i-was-leveling-up/19237)
**Author:** [@DMar77](https://community.gemsofwar.com/u/DMar77)\ **Replies:** 10\ **Last updated:** [January 31, 2017, 3:59am UTC](https://community.gemsofwar.com/t/game-froze-while-i-was-leveling-up/19237 "2017-01-31T03:59:46Z")
I won a PvP battle about 10 minutes ago. I received the correct rewards (glory, experience, etc) and then went to the “you have gained a level” screen. The game then froze solid, before I had the option to pick a maste… --- ## [Spooky Imp Crashes Game](https://community.gemsofwar.com/t/spooky-imp-crashes-game/19118)
**Author:** [@Gemgirl](https://community.gemsofwar.com/u/Gemgirl)\ **Replies:** 7\ **Last updated:** [January 31, 2017, 2:52am UTC](https://community.gemsofwar.com/t/spooky-imp-crashes-game/19118 "2017-01-31T02:52:41Z")
When I use the Spooky Imp he crashes the game. I have him at Legendary. Is this a known bug? Thanks. --- ## [Missing keys from guild tasks](https://community.gemsofwar.com/t/missing-keys-from-guild-tasks/19259)
**Author:** [@Ilove115](https://community.gemsofwar.com/u/Ilove115)\ **Replies:** 2\ **Last updated:** [January 31, 2017, 1:53am UTC](https://community.gemsofwar.com/t/missing-keys-from-guild-tasks/19259 "2017-01-31T01:53:11Z")
hi guys I come from the top 30 guild “in virtue”. Idk if anyone else is experiencing this or not but woke up this morning expecting a plenty of gem and glory keys, but I ended up only having 3 gem keys and 20 glory keys… --- ## [Game freezing or 5 minute pauses](https://community.gemsofwar.com/t/game-freezing-or-5-minute-pauses/19154)
**Author:** [@Batman](https://community.gemsofwar.com/u/Batman)\ **Replies:** 7\ **Last updated:** [January 30, 2017, 11:26pm UTC](https://community.gemsofwar.com/t/game-freezing-or-5-minute-pauses/19154 "2017-01-30T23:26:07Z")
Seriously please fix the issue of the game freezing or taking up to and beyond 5 minutes to continue after a win or opening a chest. It’s taking any amount of pleasure out of playing. No joke if I win I go smoke a ciga… --- ## [I'll Johnny Bronze Didn't Unlock For Me](https://community.gemsofwar.com/t/ill-johnny-bronze-didnt-unlock-for-me/19116)
**Author:** [@AboveOmnipotence](https://community.gemsofwar.com/u/AboveOmnipotence)\ **Replies:** 8\ **Last updated:** [January 30, 2017, 7:06pm UTC](https://community.gemsofwar.com/t/ill-johnny-bronze-didnt-unlock-for-me/19116 "2017-01-30T19:06:57Z")
I’ve defeated the Blackhawk Kingdom but, Lil Johnny Bronze wasn’t unlocked, anyone here knows why? I’m on XBOX ONE. --- ## [Error Claiming Legendary Task](https://community.gemsofwar.com/t/error-claiming-legendary-task/19234)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 2\ **Last updated:** [January 30, 2017, 4:53pm UTC](https://community.gemsofwar.com/t/error-claiming-legendary-task/19234 "2017-01-30T16:53:54Z")
I just got this while trying to claim a Legendary Task… it had a Legendary (or better??) troop in it too, probably never know now. Also, I can’t even read that. And this is on top of the current stupid load times an… --- ## [PvP wins logged as loses](https://community.gemsofwar.com/t/pvp-wins-logged-as-loses/19217)
**Author:** [@ZooKeeper](https://community.gemsofwar.com/u/ZooKeeper)\ **Replies:** 14\ **Last updated:** [January 30, 2017, 4:03pm UTC](https://community.gemsofwar.com/t/pvp-wins-logged-as-loses/19217 "2017-01-30T16:03:36Z")
What you were expecting to happen, and what actually happened? I was doing PvP matches and my last 5 battles logged as loses even though I won that battles. It counted as win, but it shown on battle log as loses (also c… --- ## [Lost my event key wins!](https://community.gemsofwar.com/t/lost-my-event-key-wins/19227)
**Author:** [@sachamp](https://community.gemsofwar.com/u/sachamp)\ **Replies:** 3\ **Last updated:** [January 30, 2017, 3:48pm UTC](https://community.gemsofwar.com/t/lost-my-event-key-wins/19227 "2017-01-30T15:48:38Z")
as the server was going down, i spent my 34 event keys. It showed that i won 2 of the new Monoliths and my first Infernal King along with 10 or so incubuss. Logging in after the servers are back up, i have 0 keys and n… --- ## [Incubus charms only one enemy](https://community.gemsofwar.com/t/incubus-charms-only-one-enemy/19203)
**Author:** [@Azalin](https://community.gemsofwar.com/u/Azalin)\ **Replies:** 6\ **Last updated:** [January 30, 2017, 1:41pm UTC](https://community.gemsofwar.com/t/incubus-charms-only-one-enemy/19203 "2017-01-30T13:41:27Z")
The Incubus spell seems to be bugged. Instead of charming two enemies it charms a single a enemy twice. --- ## [Error with Event boost](https://community.gemsofwar.com/t/error-with-event-boost/19205)
**Author:** [@turintuor](https://community.gemsofwar.com/u/turintuor)\ **Replies:** 2\ **Last updated:** [January 30, 2017, 11:27am UTC](https://community.gemsofwar.com/t/error-with-event-boost/19205 "2017-01-30T11:27:40Z")
What you were expecting to happen, and what actually happened? So Elven Bard has 44 Health and Krystenax too. But when the bonus from Event is applied Elven Bard’s Health is increased to 54 and Krystenax’s one to 55… An… --- ## [Another battery drain complain](https://community.gemsofwar.com/t/another-battery-drain-complain/19208)
**Author:** [@Zapan](https://community.gemsofwar.com/u/Zapan)\ **Replies:** 1\ **Last updated:** [January 30, 2017, 11:21am UTC](https://community.gemsofwar.com/t/another-battery-drain-complain/19208 "2017-01-30T11:21:35Z")
Hello ! I come here because of a problem of battery comsumption on a mobile device. This kind of problem is know for a long time, as well as GoW drain battery even if you don’t play (see here for exemple : Battery drai… --- ## [Friend of mine did not receive any rewards from guild tasks](https://community.gemsofwar.com/t/friend-of-mine-did-not-receive-any-rewards-from-guild-tasks/19204)
**Author:** [@Raito](https://community.gemsofwar.com/u/Raito)\ **Replies:** 5\ **Last updated:** [January 30, 2017, 10:17am UTC](https://community.gemsofwar.com/t/friend-of-mine-did-not-receive-any-rewards-from-guild-tasks/19204 "2017-01-30T10:17:22Z")
So, me and my friend are in the same guild, and while I have received guild task rewards as normal, she doesn’t have any of them in her mail. Neither on PC nor on Smartphone. Anyone else have this problem? --- ## [\[Known bug - fix in future update\] Summon's not summoning in teams of less than 4- Hello Ladies event](https://community.gemsofwar.com/t/known-bug-fix-in-future-update-summons-not-summoning-in-teams-of-less-than-4-hello-ladies-event/19197)
**Author:** [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Replies:** 9\ **Last updated:** [January 30, 2017, 8:24am UTC](https://community.gemsofwar.com/t/known-bug-fix-in-future-update-summons-not-summoning-in-teams-of-less-than-4-hello-ladies-event/19197 "2017-01-30T08:24:52Z")
Trying to collate information about this and see if we can help the devs track down what the cause it. Currently I’ve had this happen in a team the Stone Wall challenge. 3 man team. Hero (Daemonomnicon), snowy owl, gian… --- ## [Wrong timestamp in the character window](https://community.gemsofwar.com/t/wrong-timestamp-in-the-character-window/19150)
**Author:** [@shurikvz](https://community.gemsofwar.com/u/shurikvz)\ **Replies:** 8\ **Last updated:** [January 30, 2017, 5:38am UTC](https://community.gemsofwar.com/t/wrong-timestamp-in-the-character-window/19150 "2017-01-30T05:38:01Z")
Hi! Maybe I’m not the first, but here the screenshots: How here could be a weekly result if player was away for 10 days? Or for example here: When you say the player was last time? Don’t you think its a little… --- ## [Server issues just before reset?](https://community.gemsofwar.com/t/server-issues-just-before-reset/19183)
**Author:** [@collectorofgems](https://community.gemsofwar.com/u/collectorofgems)\ **Replies:** 3\ **Last updated:** [January 30, 2017, 2:38am UTC](https://community.gemsofwar.com/t/server-issues-just-before-reset/19183 "2017-01-30T02:38:55Z")
the game loads and gets to the map screen fine but when I click on the guild tab I get this error message. --- ## [Spooky imp mythic](https://community.gemsofwar.com/t/spooky-imp-mythic/19142)
**Author:** [@Lolalovelocs](https://community.gemsofwar.com/u/Lolalovelocs)\ **Replies:** 3\ **Last updated:** [January 30, 2017, 12:45am UTC](https://community.gemsofwar.com/t/spooky-imp-mythic/19142 "2017-01-30T00:45:24Z")
I bought him from the store with glory and updated him to mythic and now when I use his special he crashes my game. Sucks cuz I friggin love that card! Are they going to update the game? Does anyone know a way that I can… --- ## [Something keeps resetting my defender team to #1 slot](https://community.gemsofwar.com/t/something-keeps-resetting-my-defender-team-to-1-slot/19155)
**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Replies:** 3\ **Last updated:** [January 29, 2017, 7:57pm UTC](https://community.gemsofwar.com/t/something-keeps-resetting-my-defender-team-to-1-slot/19155 "2017-01-29T19:57:53Z")
What you were expecting to happen, and what actually happened? I keep finding my defender team not what I set it up to be. Today is yet another day I logged in to find that I won (which is odd because I created the sno… --- ## [Game freezing after wins](https://community.gemsofwar.com/t/game-freezing-after-wins/18848)
**Author:** [@osirisch](https://community.gemsofwar.com/u/osirisch)\ **Replies:** 3\ **Last updated:** [January 29, 2017, 6:26pm UTC](https://community.gemsofwar.com/t/game-freezing-after-wins/18848 "2017-01-29T18:26:54Z")
Game only freezes after winning sometimes once sometimes after two wins. Game never freezes after loss only wins --- ## [An issue with Crimson Bat](https://community.gemsofwar.com/t/an-issue-with-crimson-bat/19095)
**Author:** [@Dogtag75](https://community.gemsofwar.com/u/Dogtag75)\ **Replies:** 22\ **Last updated:** [January 29, 2017, 6:10pm UTC](https://community.gemsofwar.com/t/an-issue-with-crimson-bat/19095 "2017-01-29T18:10:46Z")
I’m not sure why I didn’t notice this earlier but my CB is now only hitting for 17 true damage. The only reason I bring this up is it used to hit for 19 and i’m not sure when this changed. When i look at the card it say… --- ## [Facebook post for Incubus escaped early with dead link](https://community.gemsofwar.com/t/facebook-post-for-incubus-escaped-early-with-dead-link/19137)
**Author:** [@Esoxnepa](https://community.gemsofwar.com/u/Esoxnepa)\ **Replies:** 1\ **Last updated:** [January 29, 2017, 1:22pm UTC](https://community.gemsofwar.com/t/facebook-post-for-incubus-escaped-early-with-dead-link/19137 "2017-01-29T13:22:34Z")
The Gems of War Facebook post for tomorrow’s troop has come out a bit early. It provides the link: Which gives a 404 error, as of 8:00 AM EST. --- ## [Do stats carry over from pc to mobile?](https://community.gemsofwar.com/t/do-stats-carry-over-from-pc-to-mobile/19112)
**Author:** [@Ilove115](https://community.gemsofwar.com/u/Ilove115)\ **Replies:** 1\ **Last updated:** [January 29, 2017, 2:39am UTC](https://community.gemsofwar.com/t/do-stats-carry-over-from-pc-to-mobile/19112 "2017-01-29T02:39:16Z")
If I were to get gems on pc, could I get my mobile stats to carry over? Or is it separate? --- ## [Unusual Error -- Invalid Quest 9232](https://community.gemsofwar.com/t/unusual-error-invalid-quest-9232/19065)
**Author:** [@EnsignGarak](https://community.gemsofwar.com/u/EnsignGarak)\ **Replies:** 0\ **Last updated:** [January 28, 2017, 12:24pm UTC](https://community.gemsofwar.com/t/unusual-error-invalid-quest-9232/19065 "2017-01-28T12:24:10Z")
I searched the forum to see if anyone else had referenced this subject, and since I had not found a similar post, I thought I would post about this. (Submitted ticket about this yesterday). I successfully finished the … --- ## [Guild seals at 20000 giving white cards!](https://community.gemsofwar.com/t/guild-seals-at-20000-giving-white-cards/19046)
**Author:** [@DaRkGhost](https://community.gemsofwar.com/u/DaRkGhost)\ **Replies:** 12\ **Last updated:** [January 28, 2017, 7:46am UTC](https://community.gemsofwar.com/t/guild-seals-at-20000-giving-white-cards/19046 "2017-01-28T07:46:19Z")
Hello , I have a issue my guild has at the moment 21000 seals i open 50 chest and i getting white cards how can that be? It’s should start at green cards or am i wrong ? And other members of the guild have this issue … --- ## [Anyone else get this bug](https://community.gemsofwar.com/t/anyone-else-get-this-bug/19052)
**Author:** [@Theina](https://community.gemsofwar.com/u/Theina)\ **Replies:** 3\ **Last updated:** [January 28, 2017, 6:21am UTC](https://community.gemsofwar.com/t/anyone-else-get-this-bug/19052 "2017-01-28T06:21:14Z")
So I’ve noticed on arena that when I use the hero weapon that pulls a troop to front and does damage that if I’ve killed a troop (doesn’t matter the position) and go to try to pull a troop to front that it moves it but d… --- ## ["When I deal Damage" applying through Barrier or Entangle](https://community.gemsofwar.com/t/when-i-deal-damage-applying-through-barrier-or-entangle/18971)
**Author:** [@Kurokazna](https://community.gemsofwar.com/u/Kurokazna)\ **Replies:** 8\ **Last updated:** [January 28, 2017, 5:53am UTC](https://community.gemsofwar.com/t/when-i-deal-damage-applying-through-barrier-or-entangle/18971 "2017-01-28T05:53:25Z")
What you were expecting to happen, and what actually happened? The Silvermaiden had barrier. Was hit by spider swarm. Got poisoned What are the steps to make it happen again? Use Silvermaiden. Get barrier from casting… --- ## [Please explain this guild member](https://community.gemsofwar.com/t/please-explain-this-guild-member/18964)
**Author:** [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Replies:** 6\ **Last updated:** [January 28, 2017, 4:03am UTC](https://community.gemsofwar.com/t/please-explain-this-guild-member/18964 "2017-01-28T04:03:45Z")
Is this a ghost member. He donated gold this week. My guild leader sees this as well. What’s going on with Frank? Different level. It is 107 or 5? --- ## [Possible Death Mark bug with Creeping Death](https://community.gemsofwar.com/t/possible-death-mark-bug-with-creeping-death/19011)
**Author:** [@KrudlerTheHorse](https://community.gemsofwar.com/u/KrudlerTheHorse)\ **Replies:** 3\ **Last updated:** [January 27, 2017, 9:39am UTC](https://community.gemsofwar.com/t/possible-death-mark-bug-with-creeping-death/19011 "2017-01-27T09:39:55Z")
What you were expecting to happen, and what actually happened? The last creatures left on the AI side were: 1st troop Gorgotha, 2nd troop dead (was Krystenax), 3rd troop TDS, 4th troop Sylvanimora. Gorgotha had 4 health… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=61) [Next page](https://community.gemsofwar.com/c/support/10.md?page=63)