# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=6 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 7 --- ## [I am very disappointed with the result which is rude, unreasonable, unfair](https://community.gemsofwar.com/t/i-am-very-disappointed-with-the-result-which-is-rude-unreasonable-unfair/76791)
**Author:** [@BESTFrank](https://community.gemsofwar.com/u/BESTFrank)\ **Replies:** 21\ **Last updated:** [September 9, 2022, 10:30pm UTC](https://community.gemsofwar.com/t/i-am-very-disappointed-with-the-result-which-is-rude-unreasonable-unfair/76791 "2022-09-09T22:30:43Z")
I am a player. I have played this game for many years. I love this game. But I am very disappointed by what I have been facing recently. The game staff did not handle my support according to the facts. I am very disappoi… --- ## [My account was mistakenly thought to have been cheated.But it's not the truth!](https://community.gemsofwar.com/t/my-account-was-mistakenly-thought-to-have-been-cheated-but-its-not-the-truth/76754)
**Author:** [@BESTFrank](https://community.gemsofwar.com/u/BESTFrank)\ **Replies:** 8\ **Last updated:** [September 9, 2022, 7:23pm UTC](https://community.gemsofwar.com/t/my-account-was-mistakenly-thought-to-have-been-cheated-but-its-not-the-truth/76754 "2022-09-09T19:23:14Z")
Due to the fracture of my finger, I tried to play games with the simulator for a while. The virtual key function is also used because the two fingers cannot play the game normally. But after that, I was used to playing w… --- ## [\[Contact Support\] Cursed Gnome Bait purchase issue](https://community.gemsofwar.com/t/contact-support-cursed-gnome-bait-purchase-issue/76853)
**Author:** [@littleblueducktales](https://community.gemsofwar.com/u/littleblueducktales)\ **Replies:** 4\ **Last updated:** [September 7, 2022, 5:17am UTC](https://community.gemsofwar.com/t/contact-support-cursed-gnome-bait-purchase-issue/76853 "2022-09-07T05:17:17Z")
Platform, device version and operating system: Android 12 (MIUI 13) Screenshot or image: What you were expecting to happen, and what actually happened: I purchased 2 offers (out of 3) with 2x Cursed Gnome Bait a… --- ## [Need Zendesk Help](https://community.gemsofwar.com/t/need-zendesk-help/74682)
**Author:** [@NightCrawler](https://community.gemsofwar.com/u/NightCrawler)\ **Replies:** 22\ **Last updated:** [August 24, 2022, 6:26pm UTC](https://community.gemsofwar.com/t/need-zendesk-help/74682 "2022-08-24T18:26:41Z")
I contacted zendesk 6 or 7 days ago and haven’t gotten a response . Any help from the Devs would be helpful . --- ## [\[Contact Support\] Can't buy items in mobile store (android) from Denmark](https://community.gemsofwar.com/t/contact-support-cant-buy-items-in-mobile-store-android-from-denmark/76625)
**Author:** [@Drazen](https://community.gemsofwar.com/u/Drazen)\ **Replies:** 2\ **Last updated:** [August 21, 2022, 9:55am UTC](https://community.gemsofwar.com/t/contact-support-cant-buy-items-in-mobile-store-android-from-denmark/76625 "2022-08-21T09:55:30Z")
I tried to buy an item in the game store on Android, but received a notification that the game doesn’t recognize neither pay pal account nor bank account from Denmark. If someone from Support could give me a help with th… --- ## [What is this garbage? (Compensation)](https://community.gemsofwar.com/t/what-is-this-garbage-compensation/76400)
**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Replies:** 36\ **Last updated:** [August 5, 2022, 1:19pm UTC](https://community.gemsofwar.com/t/what-is-this-garbage-compensation/76400 "2022-08-05T13:19:55Z")
We were given ONLY 100 gems for missing out on FIVE crowns…More of this greedy garbage…just like legends reborn…we should be compensated for exactly what their bug toog from us. Edit…i should have said levels…not crown… --- ## [\[Contact Support\] Medal evolution freezes my game](https://community.gemsofwar.com/t/contact-support-medal-evolution-freezes-my-game/76348)
**Author:** [@SquigglesMcDuff](https://community.gemsofwar.com/u/SquigglesMcDuff)\ **Replies:** 1\ **Last updated:** [July 31, 2022, 7:56pm UTC](https://community.gemsofwar.com/t/contact-support-medal-evolution-freezes-my-game/76348 "2022-07-31T19:56:36Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: About 70% of the time whe… --- ## [How many battlecrashers did I find today?](https://community.gemsofwar.com/t/how-many-battlecrashers-did-i-find-today/76298)
**Author:** [@Jerry\_the\_skunk](https://community.gemsofwar.com/u/Jerry_the_skunk)\ **Replies:** 1\ **Last updated:** [July 29, 2022, 9:48am UTC](https://community.gemsofwar.com/t/how-many-battlecrashers-did-i-find-today/76298 "2022-07-29T09:48:54Z")
I think, I have found 9 crowns today. I started the day at 0/5 and am at 4/5 plus one reward tier now. How do I find out, what the game thinks, how many crowns I have found today? With the gnome weekend going on, I coul… --- ## [\[Android\] Hellcrag is missing from the map](https://community.gemsofwar.com/t/android-hellcrag-is-missing-from-the-map/76191)
**Author:** [@GMNestor](https://community.gemsofwar.com/u/GMNestor)\ **Replies:** 9\ **Last updated:** [July 20, 2022, 3:45pm UTC](https://community.gemsofwar.com/t/android-hellcrag-is-missing-from-the-map/76191 "2022-07-20T15:45:43Z")
Describe your issue: I want to participate in the kingdom pass, but I can’t enter hellcrag. I have All kingdoms and factions unlocked, but hellcrag is not visible. Client version 6.4.0r36279 Screenshots or video: --- ## [6.4 won't start on iOS](https://community.gemsofwar.com/t/6-4-wont-start-on-ios/76122)
**Author:** [@TCat](https://community.gemsofwar.com/u/TCat)\ **Replies:** 7\ **Last updated:** [July 16, 2022, 4:31pm UTC](https://community.gemsofwar.com/t/6-4-wont-start-on-ios/76122 "2022-07-16T16:31:25Z")
After updating to 6.4 yesterday morning, the game won’t start. It gets stuck “Loading Assets…” This is the latest version of iOS on an iPhone13 Max Pro. From asking around, it seems some people have suffered this and … --- ## [Bronze Campaign Tasks Can't Be Completed](https://community.gemsofwar.com/t/bronze-campaign-tasks-cant-be-completed/76076)
**Author:** [@Hood](https://community.gemsofwar.com/u/Hood)\ **Replies:** 5\ **Last updated:** [July 13, 2022, 3:22pm UTC](https://community.gemsofwar.com/t/bronze-campaign-tasks-cant-be-completed/76076 "2022-07-13T15:22:31Z")
It has been several weeks now that I have not been able to complete the bronze tasks in the current campaign. This type of issue has always been fixed quickly, thus I haven’t reported it before. I paid the $9.99 for … --- ## [Are these Forums running slowly?](https://community.gemsofwar.com/t/are-these-forums-running-slowly/76064)
**Author:** [@Rockwell](https://community.gemsofwar.com/u/Rockwell)\ **Replies:** 0\ **Last updated:** [July 10, 2022, 11:20pm UTC](https://community.gemsofwar.com/t/are-these-forums-running-slowly/76064 "2022-07-10T23:20:12Z")
\*NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. \* Describe your issue: Has anyone else found … --- ## [\[Resolved\] Cant reply on open ticket](https://community.gemsofwar.com/t/resolved-cant-reply-on-open-ticket/75953)
**Author:** [@Shivandri](https://community.gemsofwar.com/u/Shivandri)\ **Replies:** 4\ **Last updated:** [June 30, 2022, 4:05pm UTC](https://community.gemsofwar.com/t/resolved-cant-reply-on-open-ticket/75953 "2022-06-30T16:05:25Z")
"## Gems of War Support welcome email Van Gems of War Support op 2022-06-29 12:50 Welcome to Gems of War Support! To submit a ticket to Support you must be signed up on our Help Center. The ticket you just created w… --- ## [Gem matches don't give mana](https://community.gemsofwar.com/t/gem-matches-dont-give-mana/74497)
**Author:** [@Redpille](https://community.gemsofwar.com/u/Redpille)\ **Replies:** 16\ **Last updated:** [June 28, 2022, 9:50am UTC](https://community.gemsofwar.com/t/gem-matches-dont-give-mana/74497 "2022-06-28T09:50:03Z")
Hi All, I notice this has been reported before. Basically when i match gems i sometimes don’t get mana from it. Probably most unfortunately example; I only needed one gem match in order to charge up to perform a winning… --- ## [\[Contact Support\] Orb of Growth missing from inventory](https://community.gemsofwar.com/t/contact-support-orb-of-growth-missing-from-inventory/75774)
**Author:** [@SpiritOfBlooski](https://community.gemsofwar.com/u/SpiritOfBlooski)\ **Replies:** 1\ **Last updated:** [June 17, 2022, 12:27am UTC](https://community.gemsofwar.com/t/contact-support-orb-of-growth-missing-from-inventory/75774 "2022-06-17T00:27:55Z")
When I reveal an Orb from an event, and it turns out to be an green Orb of Growth, the orb is not added to inventory upon checking. I have verified this for green orbs since this is by far the ones I get most of, but it… --- ## [Warbands not available in the shop](https://community.gemsofwar.com/t/warbands-not-available-in-the-shop/75707)
**Author:** [@MSS99](https://community.gemsofwar.com/u/MSS99)\ **Replies:** 3\ **Last updated:** [June 14, 2022, 7:04am UTC](https://community.gemsofwar.com/t/warbands-not-available-in-the-shop/75707 "2022-06-14T07:04:45Z")
I started playing the PS4 version this week and I’ve gone past level 60 on my character. However, when I look at the shop Warbands has a red cross on it and selecting is it tells me to complete World Quests. I’ve looke… --- ## [Super perdu de l'argent](https://community.gemsofwar.com/t/super-perdu-de-largent/75685)
**Author:** [@Gilles](https://community.gemsofwar.com/u/Gilles)\ **Replies:** 3\ **Last updated:** [June 7, 2022, 1:53pm UTC](https://community.gemsofwar.com/t/super-perdu-de-largent/75685 "2022-06-07T13:53:01Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: \*Screenshots or video: J… --- ## [\[Contact Support\] Please help](https://community.gemsofwar.com/t/contact-support-please-help/75667)
**Author:** [@Zakhar-izi](https://community.gemsofwar.com/u/Zakhar-izi)\ **Replies:** 1\ **Last updated:** [June 7, 2022, 1:42am UTC](https://community.gemsofwar.com/t/contact-support-please-help/75667 "2022-06-07T01:42:37Z")
Здравствуйте, у меня не открыта броня, из-за бага, я не могу взять себе броню. Уровень уже 30, почта для связи zakhar.ivanchik@mail.ru --- ## [Cannot log in](https://community.gemsofwar.com/t/cannot-log-in/75643)
**Author:** [@Zee1883](https://community.gemsofwar.com/u/Zee1883)\ **Replies:** 0\ **Last updated:** [June 3, 2022, 9:54am UTC](https://community.gemsofwar.com/t/cannot-log-in/75643 "2022-06-03T09:54:48Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Cannot effing log in to app. Error message’Cann… --- ## [The game freezes on android](https://community.gemsofwar.com/t/the-game-freezes-on-android/75549)
**Author:** [@Copos](https://community.gemsofwar.com/u/Copos)\ **Replies:** 0\ **Last updated:** [May 28, 2022, 2:15am UTC](https://community.gemsofwar.com/t/the-game-freezes-on-android/75549 "2022-05-28T02:15:05Z")
hello good night I’ve been having a problem since the game updated to 6.3. when I play a battle and win the game freezes for 2 seconds. I came to ask you to fix the game and not freeze because the gnome is coming to pal… --- ## [6.3. patch notes](https://community.gemsofwar.com/t/6-3-patch-notes/75469)
**Author:** [@Julli-of-North](https://community.gemsofwar.com/u/Julli-of-North)\ **Replies:** 19\ **Last updated:** [May 27, 2022, 12:55am UTC](https://community.gemsofwar.com/t/6-3-patch-notes/75469 "2022-05-27T00:55:27Z")
Patch is live, but no patch notes anywhere to be found. @Jeto @OminousGMan @Kafka --- ## [Guildmate got banned mistakenly?](https://community.gemsofwar.com/t/guildmate-got-banned-mistakenly/74514)
**Author:** [@Shuya\_Qin](https://community.gemsofwar.com/u/Shuya_Qin)\ **Replies:** 36\ **Last updated:** [April 18, 2022, 3:38am UTC](https://community.gemsofwar.com/t/guildmate-got-banned-mistakenly/74514 "2022-04-18T03:38:08Z")
Yesterday my guildmate got banned around 4 hours after the weekly reset, and my guild (SCP Foundation) received an 80k trophy penalty. She submitted a ticket to appeal her ban, then the ban was lifted after only a few ho… --- ## [What are the odds per rarity for World Event Shops?](https://community.gemsofwar.com/t/what-are-the-odds-per-rarity-for-world-event-shops/75400)
**Author:** [@Worm](https://community.gemsofwar.com/u/Worm)\ **Replies:** 3\ **Last updated:** [May 17, 2022, 7:45pm UTC](https://community.gemsofwar.com/t/what-are-the-odds-per-rarity-for-world-event-shops/75400 "2022-05-17T19:45:48Z")
I’m hoping I’ve just been searching poorly but I’m trying to find information on what are the specific odds to pull troops per rarity (but especially mythics) from the World Event Shop, ie this: Has it been published… --- ## [Ticket response time](https://community.gemsofwar.com/t/ticket-response-time/75041)
**Author:** [@danac](https://community.gemsofwar.com/u/danac)\ **Replies:** 1\ **Last updated:** [April 15, 2022, 5:49am UTC](https://community.gemsofwar.com/t/ticket-response-time/75041 "2022-04-15T05:49:01Z")
bought the elite pass thru steam 2 weeks ago friday. first purchase from steam, and from GOW. got a bot email monday after asking for a ss of the receipt, sent it that night. since then crickets. and really, who send… --- ## [Getting Irritated about Ironhawk](https://community.gemsofwar.com/t/getting-irritated-about-ironhawk/74901)
**Author:** [@HRSegovia](https://community.gemsofwar.com/u/HRSegovia)\ **Replies:** 16\ **Last updated:** [April 7, 2022, 4:15pm UTC](https://community.gemsofwar.com/t/getting-irritated-about-ironhawk/74901 "2022-04-07T16:15:14Z")
Really, guys. It is currently the Adana event. 132 Event Keys Everything I had in Gems for Event Keys over 1M in Gold for Guild Tasks for 25+ more Event Keys $57 for Gems and Offers for additional Event Chests 2 Gn… --- ## [Where are the Gnomes? Where are the Mimic Chests?](https://community.gemsofwar.com/t/where-are-the-gnomes-where-are-the-mimic-chests/74635)
**Author:** [@Nonsheep](https://community.gemsofwar.com/u/Nonsheep)\ **Replies:** 9\ **Last updated:** [March 16, 2022, 6:48pm UTC](https://community.gemsofwar.com/t/where-are-the-gnomes-where-are-the-mimic-chests/74635 "2022-03-16T18:48:55Z")
Did you “The Dev’s” forget to turn on the Gnomes & Mimic Chests? --- ## [Purchase with store bought came-card possible?](https://community.gemsofwar.com/t/purchase-with-store-bought-came-card-possible/74467)
**Author:** [@fredmeercurry](https://community.gemsofwar.com/u/fredmeercurry)\ **Replies:** 2\ **Last updated:** [March 5, 2022, 3:08pm UTC](https://community.gemsofwar.com/t/purchase-with-store-bought-came-card-possible/74467 "2022-03-05T15:08:46Z")
Hi all. I was wondering if it is possible to buy a prepaid card in a store (those with a code on it to redeem) ? If so, which does GoW support? Because I have no idea. There are so many of them in the stores. And I can… --- ## [Playing On PC Question](https://community.gemsofwar.com/t/playing-on-pc-question/74255)
**Author:** [@Linda](https://community.gemsofwar.com/u/Linda)\ **Replies:** 11\ **Last updated:** [February 26, 2022, 2:52pm UTC](https://community.gemsofwar.com/t/playing-on-pc-question/74255 "2022-02-26T14:52:16Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: Hi Everyone, I’m new to t… --- ## [Guild war position](https://community.gemsofwar.com/t/guild-war-position/74188)
**Author:** [@Golfillo](https://community.gemsofwar.com/u/Golfillo)\ **Replies:** 4\ **Last updated:** [February 14, 2022, 1:26pm UTC](https://community.gemsofwar.com/t/guild-war-position/74188 "2022-02-14T13:26:07Z")
Last war our guild was 18th and we should stay on 11-20 block. Now we are in 3rd block (21-30). Why?? --- ## [Game wont open on android](https://community.gemsofwar.com/t/game-wont-open-on-android/74086)
**Author:** [@aaaabbbb](https://community.gemsofwar.com/u/aaaabbbb)\ **Replies:** 11\ **Last updated:** [February 7, 2022, 3:29am UTC](https://community.gemsofwar.com/t/game-wont-open-on-android/74086 "2022-02-07T03:29:45Z")
I downloaded gems of war on my phone. I opened the game and theres only a black screen. Then the game closes after a few seconds. I tried clearing my phone’s cache and freeing up space. It doesnt work so I went online fo… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=5) [Next page](https://community.gemsofwar.com/c/support/10.md?page=7)