# Support

**URL:** https://community.gemsofwar.com/c/support/10.md?page=59

[Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md)

**Page:** 60

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## [Bugs in PVP, & 1 HIT KILL Team Skull Bash? 💀](https://community.gemsofwar.com/t/bugs-in-pvp-1-hit-kill-team-skull-bash-skull/20702)

<div class="topic-metadata">

**Author:** [@Virginia1984](https://community.gemsofwar.com/u/Virginia1984)\
**Replies:** 6\
**Last updated:** [March 5, 2017, 5:43am UTC](https://community.gemsofwar.com/t/bugs-in-pvp-1-hit-kill-team-skull-bash-skull/20702 "2017-03-05T05:43:14Z")

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First Thing, My Kerberos Devoured a Giant Spider, and was STILL ALIVE after the Devour. Second, The Mana on last Giant Spider TRANSFORMED into a Multi Mana Ghost over Effect. Third, I skull bashed the LAST TROOP instea…

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## [Chat Server Down on console](https://community.gemsofwar.com/t/chat-server-down-on-console/20749)

<div class="topic-metadata">

**Author:** [@Theicla](https://community.gemsofwar.com/u/Theicla)\
**Replies:** 14\
**Last updated:** [March 5, 2017, 3:50am UTC](https://community.gemsofwar.com/t/chat-server-down-on-console/20749 "2017-03-05T03:50:09Z")

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Also, we are currently having issues with the Chat Server for both Mobile and console platforms. Whenever I selected Chat or Guild last night on XB1, I consistently ended up with a blank error message and a frozen scree…

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## [Kingdom power points calculation](https://community.gemsofwar.com/t/kingdom-power-points-calculation/20800)

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**Author:** [@shurikvz](https://community.gemsofwar.com/u/shurikvz)\
**Replies:** 7\
**Last updated:** [March 5, 2017, 3:24am UTC](https://community.gemsofwar.com/t/kingdom-power-points-calculation/20800 "2017-03-05T03:24:42Z")

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Hi! On some of my kingdoms I see that while calculating kingdom power points is not calculating like 10 pts per Level. Think must be 2140 pts for levels. Does it? Can someone explain if this is correct?

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## [Support + Discussion Topic](https://community.gemsofwar.com/t/support-discussion-topic/20796)

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**Author:** [@Frozensilent](https://community.gemsofwar.com/u/Frozensilent)\
**Replies:** 2\
**Last updated:** [March 4, 2017, 8:35am UTC](https://community.gemsofwar.com/t/support-discussion-topic/20796 "2017-03-04T08:35:53Z")

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I was just wondering when or if you guys are planning on increasing the VIP level limit? I’m maxed out on level 15 and still purchases items. I kind of feel my purchases aren’t getting rewarded anymore :smiley:

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## [Console bug? Or just bad luck?](https://community.gemsofwar.com/t/console-bug-or-just-bad-luck/20763)

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**Author:** [@pinoking](https://community.gemsofwar.com/u/pinoking)\
**Replies:** 0\
**Last updated:** [March 3, 2017, 5:15am UTC](https://community.gemsofwar.com/t/console-bug-or-just-bad-luck/20763 "2017-03-03T05:15:31Z")

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I keep getting “the battle already finished” error and it counts my wins as losses. 3 out of 4 battles recently(see pic). It used to be fun keeping a winning streak, but now it is imposible!

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## [Help please, ripped off by level 150 game reward bug!](https://community.gemsofwar.com/t/help-please-ripped-off-by-level-150-game-reward-bug/20757)

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**Author:** [@TribalDragon](https://community.gemsofwar.com/u/TribalDragon)\
**Replies:** 3\
**Last updated:** [March 3, 2017, 1:07am UTC](https://community.gemsofwar.com/t/help-please-ripped-off-by-level-150-game-reward-bug/20757 "2017-03-03T01:07:07Z")

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Just as the title says I lost a reward that should have been granted at level 150 and I’ve heard it’s happened to many other players. In short I played and hit level 150, my game froze and booted me out of the game. I se…

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## [A game where Skull Matches don't work \[updated\]](https://community.gemsofwar.com/t/a-game-where-skull-matches-dont-work-updated/20733)

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**Author:** [@KrudlerTheHorse](https://community.gemsofwar.com/u/KrudlerTheHorse)\
**Replies:** 5\
**Last updated:** [March 2, 2017, 9:19pm UTC](https://community.gemsofwar.com/t/a-game-where-skull-matches-dont-work-updated/20733 "2017-03-02T21:19:13Z")

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@Nimhain @Vexx Nothing happens when the AI takes a match. Nothing. I have video on the way… the game is still alive if the devs care. I’m not trying to over-inflate the importance of this, it’s probably just a one-of…

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## [Strange issue on Android that I haven't seen since the new servers](https://community.gemsofwar.com/t/strange-issue-on-android-that-i-havent-seen-since-the-new-servers/20718)

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**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\
**Replies:** 0\
**Last updated:** [March 2, 2017, 6:41am UTC](https://community.gemsofwar.com/t/strange-issue-on-android-that-i-havent-seen-since-the-new-servers/20718 "2017-03-02T06:41:38Z")

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What you were expecting to happen, and what actually happened? Was in the middle of a PVP about to take out the last troop and got this App quit unexpectedly dialog On Android Now I have a ‘loss’ - 12 points in my log…

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## [Multiple times I've seen wrong Mana # awarded](https://community.gemsofwar.com/t/multiple-times-ive-seen-wrong-mana-awarded/20412)

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**Author:** [@KrudlerTheHorse](https://community.gemsofwar.com/u/KrudlerTheHorse)\
**Replies:** 33\
**Last updated:** [February 22, 2017, 11:55pm UTC](https://community.gemsofwar.com/t/multiple-times-ive-seen-wrong-mana-awarded/20412 "2017-02-22T23:55:28Z")

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What you were expecting to happen, and what actually happened? Expected to get 10 Mana for 5-match, plus additional mana surrounding 5-match. Was actually awarded 10. What are the steps to make it happen again? Play …

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## [Reproduce-able PvP Defense selection bug](https://community.gemsofwar.com/t/reproduce-able-pvp-defense-selection-bug/20619)

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**Author:** [@KrudlerTheHorse](https://community.gemsofwar.com/u/KrudlerTheHorse)\
**Replies:** 0\
**Last updated:** [February 27, 2017, 3:29pm UTC](https://community.gemsofwar.com/t/reproduce-able-pvp-defense-selection-bug/20619 "2017-02-27T15:29:36Z")

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## [Guild rewards no payout](https://community.gemsofwar.com/t/guild-rewards-no-payout/20604)

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**Author:** [@Lothar](https://community.gemsofwar.com/u/Lothar)\
**Replies:** 1\
**Last updated:** [February 27, 2017, 7:31am UTC](https://community.gemsofwar.com/t/guild-rewards-no-payout/20604 "2017-02-27T07:31:22Z")

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Just dropped about 200k in guild tasks. No mail. No rewards. :frowning:

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## [Endless cycle of Game Center achievements since iOS 10 update](https://community.gemsofwar.com/t/endless-cycle-of-game-center-achievements-since-ios-10-update/13232)

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**Author:** [@JapanGamer29](https://community.gemsofwar.com/u/JapanGamer29)\
**Replies:** 5\
**Last updated:** [February 27, 2017, 5:56am UTC](https://community.gemsofwar.com/t/endless-cycle-of-game-center-achievements-since-ios-10-update/13232 "2017-02-27T05:56:13Z")

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What you were expecting to happen, and what actually happened? I completed all the Game Center achievements months ago, but after I updated my iPad Pro to iOS 10, the banner notifications are back, and they keep repeati…

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## [Less gold awarded for pvp](https://community.gemsofwar.com/t/less-gold-awarded-for-pvp/20495)

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**Author:** [@Nakirahdark](https://community.gemsofwar.com/u/Nakirahdark)\
**Replies:** 8\
**Last updated:** [February 26, 2017, 11:48pm UTC](https://community.gemsofwar.com/t/less-gold-awarded-for-pvp/20495 "2017-02-26T23:48:06Z")

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Okay so myself and hubby are confused… we are fighting the same scored teams in ranked pvp. He is from the 10th ranked guild (intrim 2) im from the 397th ranked guild (concealed supremacy) so his guild statues are way hi…

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## [Incorrect Login Details](https://community.gemsofwar.com/t/incorrect-login-details/1237)

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**Author:** [@Dante6693](https://community.gemsofwar.com/u/Dante6693)\
**Replies:** 2\
**Last updated:** [February 25, 2017, 11:44am UTC](https://community.gemsofwar.com/t/incorrect-login-details/1237 "2017-02-25T11:44:15Z")

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What you were expecting to happen, and what actually happened? I was expecting to log in to the game, but an error occurred. What are the steps to make it happen again? Do you have any screenshots or video you want to…

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## [Lionprince bugged](https://community.gemsofwar.com/t/lionprince-bugged/16122)

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**Author:** [@wskill](https://community.gemsofwar.com/u/wskill)\
**Replies:** 4\
**Last updated:** [February 26, 2017, 8:43am UTC](https://community.gemsofwar.com/t/lionprince-bugged/16122 "2017-02-26T08:43:57Z")

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Lion prince will hit same troop twice if row skulls kill a troop, will hit thin air (Only once) when 1 opponent card remains.

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## [Not receiving gem match ups](https://community.gemsofwar.com/t/not-receiving-gem-match-ups/20545)

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**Author:** [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\
**Replies:** 10\
**Last updated:** [February 26, 2017, 7:26am UTC](https://community.gemsofwar.com/t/not-receiving-gem-match-ups/20545 "2017-02-26T07:26:59Z")

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I have noticed this for a while and wonder when it will be fixed. I go to match three gems and receive not mana. Before anyone says it, no the masteries are not halved. Even if they were I should still receive something…

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## [\[troop\_desc30293\]](https://community.gemsofwar.com/t/troop-desc30293/20547)

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**Author:** [@KrudlerTheHorse](https://community.gemsofwar.com/u/KrudlerTheHorse)\
**Replies:** 2\
**Last updated:** [February 26, 2017, 5:13am UTC](https://community.gemsofwar.com/t/troop-desc30293/20547 "2017-02-26T05:13:28Z")

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This is what my friend sees on 99% of the troops on Android phone. Same thing for spell descriptions \[SPELL\_DESCRIPTION@982308723092\] or something like that. Just wondering what to tell her… Uninstall, reinstall I’m as…

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## [Frenzy not working?](https://community.gemsofwar.com/t/frenzy-not-working/20536)

<div class="topic-metadata">

**Author:** [@Linkpast95](https://community.gemsofwar.com/u/Linkpast95)\
**Replies:** 3\
**Last updated:** [February 25, 2017, 6:13pm UTC](https://community.gemsofwar.com/t/frenzy-not-working/20536 "2017-02-25T18:13:27Z")

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So my hero has frenzy but it doesn’t always work yet when I play the AI (if the have frenzy) it works every single time for them! Is this a known bug or just a upper hand for AI? I kinda feel like I’ve wasted time gettin…

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## [PS4: a guild is trying to invite me, but getting the mssage i'm already in a guild. I'm not](https://community.gemsofwar.com/t/ps4-a-guild-is-trying-to-invite-me-but-getting-the-mssage-im-already-in-a-guild-im-not/20531)

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**Author:** [@BohemianGeek](https://community.gemsofwar.com/u/BohemianGeek)\
**Replies:** 1\
**Last updated:** [February 25, 2017, 4:17pm UTC](https://community.gemsofwar.com/t/ps4-a-guild-is-trying-to-invite-me-but-getting-the-mssage-im-already-in-a-guild-im-not/20531 "2017-02-25T16:17:04Z")

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My wife is trying to invite me to the guild she’s on, but keeps getting an error message saying i’m already in a guild and need to leave it first. I’m 100% sure I’m not on any guild anymore. Is this a bug?

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## [Game stuck in endless loop](https://community.gemsofwar.com/t/game-stuck-in-endless-loop/19797)

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**Author:** [@Superfreq](https://community.gemsofwar.com/u/Superfreq)\
**Replies:** 7\
**Last updated:** [February 25, 2017, 2:55am UTC](https://community.gemsofwar.com/t/game-stuck-in-endless-loop/19797 "2017-02-25T02:55:42Z")

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What you were expecting to happen, and what actually happened? When I log in the game loads has the polling screen of 6 colored orbs with the skull rotating in the middle. After a couple of seconds it redirects to the …

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## [Virtue of Humilty - Losing Armor not counted as Damage?](https://community.gemsofwar.com/t/virtue-of-humilty-losing-armor-not-counted-as-damage/20488)

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**Author:** [@SpinelesS](https://community.gemsofwar.com/u/SpinelesS)\
**Replies:** 7\
**Last updated:** [February 24, 2017, 8:39pm UTC](https://community.gemsofwar.com/t/virtue-of-humilty-losing-armor-not-counted-as-damage/20488 "2017-02-24T20:39:13Z")

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Finally got my Humility fully traited, stuck him in first place and started a battle. The trait doesn’t seem to go off when Humility loses armor, just when he loses health. Is this intentional?

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## [Consoles event reset?](https://community.gemsofwar.com/t/consoles-event-reset/20326)

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**Author:** [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\
**Replies:** 72\
**Last updated:** [February 24, 2017, 4:15pm UTC](https://community.gemsofwar.com/t/consoles-event-reset/20326 "2017-02-24T16:15:01Z")

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So i just logged in and i can see the new troop but it look like the last event didin’t reset and i didin’t received my rewards also Edit: this is xbox and ps4 issue @Nimhain , @Sirrian please help

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## [Tribute problem](https://community.gemsofwar.com/t/tribute-problem/20447)

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**Author:** [@Fratz85](https://community.gemsofwar.com/u/Fratz85)\
**Replies:** 2\
**Last updated:** [February 23, 2017, 9:03pm UTC](https://community.gemsofwar.com/t/tribute-problem/20447 "2017-02-23T21:03:17Z")

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Hi. When i tap on the “tribute icon”, the game annouces how many gold, souls or keys i should get. But i never receive them. And the tribute icon remains on my kingdom. Has anyone the same problem ? A solution ? Thank…

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## [Can we get rid of the PVP button? (The real pvp)](https://community.gemsofwar.com/t/can-we-get-rid-of-the-pvp-button-the-real-pvp/20425)

<div class="topic-metadata">

**Author:** [@Pabloskee](https://community.gemsofwar.com/u/Pabloskee)\
**Replies:** 22\
**Last updated:** [February 23, 2017, 8:15pm UTC](https://community.gemsofwar.com/t/can-we-get-rid-of-the-pvp-button-the-real-pvp/20425 "2017-02-23T20:15:20Z")

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You know the one button that had been coming soon for I don’t know how long? The one when you press on someone’s name and it’s rears its ugly face in front of you? Ever since I began playing It’s kept me on my toes and …

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## [Path to Glory missing (?) items on certain days](https://community.gemsofwar.com/t/path-to-glory-missing-items-on-certain-days/20456)

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**Author:** [@KrudlerTheHorse](https://community.gemsofwar.com/u/KrudlerTheHorse)\
**Replies:** 2\
**Last updated:** [February 23, 2017, 5:35pm UTC](https://community.gemsofwar.com/t/path-to-glory-missing-items-on-certain-days/20456 "2017-02-23T17:35:29Z")

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I have no idea if it’s “supposed” to be this way, but it contradicts the “30 days of epic rewards sent via in-game mail\*” header at the top of the mini-shop window. Was planning on talking up the shop in a video to advi…

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## [Not the usual Bombbot vs trait resolution](https://community.gemsofwar.com/t/not-the-usual-bombbot-vs-trait-resolution/20426)

<div class="topic-metadata">

**Author:** [@chknsndwch](https://community.gemsofwar.com/u/chknsndwch)\
**Replies:** 0\
**Last updated:** [February 22, 2017, 9:14pm UTC](https://community.gemsofwar.com/t/not-the-usual-bombbot-vs-trait-resolution/20426 "2017-02-22T21:14:37Z")

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What you were expecting to happen, and what actually happened? We all know bombbot’s spell doesn’t resolve properly with “on enemy death” traits, but a double trait tap happened against keeper of souls. On bombbot’s de…

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## [Bug with Ranger spell and Daemonic Pact](https://community.gemsofwar.com/t/bug-with-ranger-spell-and-daemonic-pact/17545)

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**Author:** [@Utternoob](https://community.gemsofwar.com/u/Utternoob)\
**Replies:** 1\
**Last updated:** [February 22, 2017, 7:53pm UTC](https://community.gemsofwar.com/t/bug-with-ranger-spell-and-daemonic-pact/17545 "2017-02-22T19:53:08Z")

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What you were expecting to happen, and what actually happened? Expected: Game continues as usual. Actual: Game freezes. What are the steps to make it happen again? Kill troop with Daemonic Pact with 1st hit of Ranger…

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## [CPU Usage Continuously Rises on Steam](https://community.gemsofwar.com/t/cpu-usage-continuously-rises-on-steam/20215)

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**Author:** [@Entropy42](https://community.gemsofwar.com/u/Entropy42)\
**Replies:** 7\
**Last updated:** [February 22, 2017, 2:45pm UTC](https://community.gemsofwar.com/t/cpu-usage-continuously-rises-on-steam/20215 "2017-02-22T14:45:00Z")

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This happens every time I launch the game. The longer I play, the higher the CPU usage of GoW gets, and after an hour or so it is very visibly dropping my FPS. Gems will hang before falling, or will just instantly chang…

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## [Game doesn't freeze, but stops taking input](https://community.gemsofwar.com/t/game-doesnt-freeze-but-stops-taking-input/20340)

<div class="topic-metadata">

**Author:** [@Horse\_Cosby](https://community.gemsofwar.com/u/Horse_Cosby)\
**Replies:** 4\
**Last updated:** [February 22, 2017, 1:00pm UTC](https://community.gemsofwar.com/t/game-doesnt-freeze-but-stops-taking-input/20340 "2017-02-22T13:00:02Z")

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What you were expecting to happen, and what actually happened? Smooth, issue-free PVP :wink: (maybe occurs in other modes, IDK because I mostly PVP) What are the steps to make it happen again? Game flashes the splash …

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## [Getting matched against same opponents](https://community.gemsofwar.com/t/getting-matched-against-same-opponents/18312)

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**Author:** [@piotr](https://community.gemsofwar.com/u/piotr)\
**Replies:** 33\
**Last updated:** [February 22, 2017, 12:07am UTC](https://community.gemsofwar.com/t/getting-matched-against-same-opponents/18312 "2017-02-22T00:07:06Z")

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There are more than 10k players in this game and lately game is pairing me against same set of enemies over and over again. It seems every now and then i get into some sort of loop. It really starts to get annoying and b…

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