# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=56 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 57 --- ## [Can you please verify that Kingdom Tribute chance (w/Guild bonus) is working as intended?](https://community.gemsofwar.com/t/can-you-please-verify-that-kingdom-tribute-chance-w-guild-bonus-is-working-as-intended/20047)
**Author:** [@Ariel](https://community.gemsofwar.com/u/Ariel)\ **Replies:** 63\ **Last updated:** [April 3, 2017, 3:41pm UTC](https://community.gemsofwar.com/t/can-you-please-verify-that-kingdom-tribute-chance-w-guild-bonus-is-working-as-intended/20047 "2017-04-03T15:41:30Z")
26 Kingdoms\* at 3-stars or better (double tribute chance = 20%). Guild bonus +6% = 26% total chance of Tribute The expected distribution at 26% has a roughly 50/50 breakpoint at 7: 6 or fewer Kingdoms provide tribute… --- ## [Justice not summoning skulls](https://community.gemsofwar.com/t/justice-not-summoning-skulls/22126)
**Author:** [@knaive](https://community.gemsofwar.com/u/knaive)\ **Replies:** 0\ **Last updated:** [April 3, 2017, 9:47am UTC](https://community.gemsofwar.com/t/justice-not-summoning-skulls/22126 "2017-04-03T09:47:34Z")
When I use Justice and cast its ability “Icy Surge,” I’m unable to select skulls, which is the intention of the ability. However, in my last battle against a ranked PVP opponent, the AI selected to create skulls, which t… --- ## [Guild member unable to get into their account](https://community.gemsofwar.com/t/guild-member-unable-to-get-into-their-account/22107)
**Author:** [@Vanessa202](https://community.gemsofwar.com/u/Vanessa202)\ **Replies:** 2\ **Last updated:** [April 3, 2017, 2:39am UTC](https://community.gemsofwar.com/t/guild-member-unable-to-get-into-their-account/22107 "2017-04-03T02:39:31Z")
Hi all I have a guild member unable to get back into gems after they uninstalled and reinstalled. From what I can gather they could not get in on their Apple mini iPad as it redirected them to update which for whatever … --- ## [Lost gold whilst donating](https://community.gemsofwar.com/t/lost-gold-whilst-donating/21898)
**Author:** [@Nephilim](https://community.gemsofwar.com/u/Nephilim)\ **Replies:** 6\ **Last updated:** [April 1, 2017, 8:38pm UTC](https://community.gemsofwar.com/t/lost-gold-whilst-donating/21898 "2017-04-01T20:38:46Z")
Hi folks. Has anyone donated, been told there’s a contribution error, nothing taken or donated and then when you try again it says you don’t have enough gold. You exit to the menu and all your gold has gone? Its happen… --- ## [Redeem codes broken?](https://community.gemsofwar.com/t/redeem-codes-broken/22003)
**Author:** [@SirCookie](https://community.gemsofwar.com/u/SirCookie)\ **Replies:** 4\ **Last updated:** [April 1, 2017, 8:16pm UTC](https://community.gemsofwar.com/t/redeem-codes-broken/22003 "2017-04-01T20:16:34Z")
I haven’t been able to redeem codes today. Even with an invalid code, the little icon next to Redeem just spins for a while and the page eventually complains that it cannot contact reCAPTCHA :frowning: --- ## [Recovery mobile](https://community.gemsofwar.com/t/recovery-mobile/9825)
**Author:** [@FerSpeltini](https://community.gemsofwar.com/u/FerSpeltini)\ **Replies:** 9\ **Last updated:** [July 19, 2016, 2:12am UTC](https://community.gemsofwar.com/t/recovery-mobile/9825 "2016-07-19T02:12:54Z")
Hello community ! He wanted me to help with a problem … 5 days ago there was a problem updating creating a loop in the game that would not let me enter . On this issue they give up the game and I returned to install, bu… --- ## [Lost connection when starting a battle](https://community.gemsofwar.com/t/lost-connection-when-starting-a-battle/22018)
**Author:** [@LordXeen](https://community.gemsofwar.com/u/LordXeen)\ **Replies:** 4\ **Last updated:** [April 1, 2017, 10:16am UTC](https://community.gemsofwar.com/t/lost-connection-when-starting-a-battle/22018 "2017-04-01T10:16:28Z")
Huawei P8 Today i get a lost connection error whenever i try to start any kind of battle. Everything else works fine (guild, mail, chat). What can i do? Can i reinstall the app without losing my account? --- ## [Guild task and reward not working](https://community.gemsofwar.com/t/guild-task-and-reward-not-working/21972)
**Author:** [@TeoN](https://community.gemsofwar.com/u/TeoN)\ **Replies:** 8\ **Last updated:** [April 1, 2017, 8:18am UTC](https://community.gemsofwar.com/t/guild-task-and-reward-not-working/21972 "2017-04-01T08:18:35Z")
Hi all, since today i continue to receive notification of new email, but when i check there is no message at all. Even when i complete or someone complete a guild task the email is not present and i don’t receive any rew… --- ## [Chinese App Store can't find Gems of War? What happened?](https://community.gemsofwar.com/t/chinese-app-store-cant-find-gems-of-war-what-happened/21979)
**Author:** [@zqxinran](https://community.gemsofwar.com/u/zqxinran)\ **Replies:** 3\ **Last updated:** [April 1, 2017, 5:37am UTC](https://community.gemsofwar.com/t/chinese-app-store-cant-find-gems-of-war-what-happened/21979 "2017-04-01T05:37:28Z")
There are lots of Chinese players now. And I found that we Chinese can no longer find it in the store. But, I’m sure that I can find Gems of War in Chinese App Store a few months or weeks ago. --- ## [Android stays in wake mode](https://community.gemsofwar.com/t/android-stays-in-wake-mode/20923)
**Author:** [@IgKnight](https://community.gemsofwar.com/u/IgKnight)\ **Replies:** 13\ **Last updated:** [March 31, 2017, 7:25pm UTC](https://community.gemsofwar.com/t/android-stays-in-wake-mode/20923 "2017-03-31T19:25:48Z")
What you were expecting to happen, and what actually happened? Since last patch on Android 7.1.1 the phone will stay in wake mode and not go to sleep unless I manually turn it off or force stop the app. If I manually tu… --- ## [FIX: ERROR: Lost connection](https://community.gemsofwar.com/t/fix-error-lost-connection/21844)
**Author:** [@Mad\_Butch](https://community.gemsofwar.com/u/Mad_Butch)\ **Replies:** 0\ **Last updated:** [March 28, 2017, 7:01am UTC](https://community.gemsofwar.com/t/fix-error-lost-connection/21844 "2017-03-28T07:01:08Z")
“Error - Lost connection. Please retry when connection is established again” pops up often at the end of a fight and/or treasure hunt. Clicking retry doesn’t do anything, just pops the error back up. Closing the game a… --- ## [Bug depuis achat pack débutant](https://community.gemsofwar.com/t/bug-depuis-achat-pack-debutant/21948)
**Author:** [@Godde](https://community.gemsofwar.com/u/Godde)\ **Replies:** 3\ **Last updated:** [March 31, 2017, 7:55am UTC](https://community.gemsofwar.com/t/bug-depuis-achat-pack-debutant/21948 "2017-03-31T07:55:51Z")
Impossible de jouer depuis l’achat d’un pack débutant, l’achat se charge en continu et après avoir redémarrer, le jeu se lance et charge tout seul la page boutique et il charge sans fin impossible de jouer Do you have a… --- ## [Armor arrows not functioning properly(ADDRESSED)](https://community.gemsofwar.com/t/armor-arrows-not-functioning-properly-addressed/21919)
**Author:** [@efh313](https://community.gemsofwar.com/u/efh313)\ **Replies:** 1\ **Last updated:** [March 30, 2017, 10:55pm UTC](https://community.gemsofwar.com/t/armor-arrows-not-functioning-properly-addressed/21919 "2017-03-30T22:55:51Z")
What you were expecting to happen, and what actually happened? I went to adjust my armor in the Armor tab, to adjust bonuses, just to see if it altered my numbers in game. As I was scrolling or tabbing through with the … --- ## [Enemy not tracking Resource Gains](https://community.gemsofwar.com/t/enemy-not-tracking-resource-gains/21897)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 15\ **Last updated:** [March 30, 2017, 12:08pm UTC](https://community.gemsofwar.com/t/enemy-not-tracking-resource-gains/21897 "2017-03-30T12:08:17Z")
Now I wouldn’t be concerned about this except that I thought it had actually been fixed right after Gog and Gud (unless that guy one-hit me for some OTHER reason). I mean, I thought it was fixed? Pirate used his mov… --- ## [Simple ascension solution](https://community.gemsofwar.com/t/simple-ascension-solution/21869)
**Author:** [@Mad\_Butch](https://community.gemsofwar.com/u/Mad_Butch)\ **Replies:** 0\ **Last updated:** [March 29, 2017, 9:03am UTC](https://community.gemsofwar.com/t/simple-ascension-solution/21869 "2017-03-29T09:03:08Z")
Change ascension on PC/Mobile to: If you click the right arrow (to increase number to sacrifice) while it’s at x0: jump to max (aka 5/5 or 100/100). If the number is not x0, then have it work as it does now. EDIT: Or… --- ## [Guild Roster Bug - only 29 players but shows 30/30](https://community.gemsofwar.com/t/guild-roster-bug-only-29-players-but-shows-30-30/21876)
**Author:** [@ogunther](https://community.gemsofwar.com/u/ogunther)\ **Replies:** 7\ **Last updated:** [March 30, 2017, 1:33am UTC](https://community.gemsofwar.com/t/guild-roster-bug-only-29-players-but-shows-30-30/21876 "2017-03-30T01:33:58Z")
What you were expecting to happen, and what actually happened? I was expecting to be able to invite a new player into our guild since we only have 29 seats filled but the game is showing that we have 30/30 (but counting… --- ## [Fixed, nothing to see here. No mistakes were made](https://community.gemsofwar.com/t/fixed-nothing-to-see-here-no-mistakes-were-made/21796)
**Author:** [@HKdirewolf](https://community.gemsofwar.com/u/HKdirewolf)\ **Replies:** 23\ **Last updated:** [March 29, 2017, 12:56pm UTC](https://community.gemsofwar.com/t/fixed-nothing-to-see-here-no-mistakes-were-made/21796 "2017-03-29T12:56:09Z")
For some reason I can’t log in to GoW. The wheel just spins over and over until saying something about connection. My connection is good so i’m not understanding. I’ve verified files as well. Help? --- ## [Strange +1 defense wins](https://community.gemsofwar.com/t/strange-1-defense-wins/20076)
**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\ **Replies:** 225\ **Last updated:** [March 29, 2017, 6:12am UTC](https://community.gemsofwar.com/t/strange-1-defense-wins/20076 "2017-03-29T06:12:58Z")
What is going on? Why do this happens sometimes? --- ## [Guild Green Task 5/12](https://community.gemsofwar.com/t/guild-green-task-5-12/21861)
**Author:** [@Supremesis](https://community.gemsofwar.com/u/Supremesis)\ **Replies:** 1\ **Last updated:** [March 29, 2017, 12:13am UTC](https://community.gemsofwar.com/t/guild-green-task-5-12/21861 "2017-03-29T00:13:39Z")
Is this supposed to be the same reward as 4/12? (3 event keys?) only just noticed this myself would’ve thought it would be 4 or 6. --- ## [Nothing to see here, resolved](https://community.gemsofwar.com/t/nothing-to-see-here-resolved/21842)
**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Replies:** 4\ **Last updated:** [March 28, 2017, 4:31am UTC](https://community.gemsofwar.com/t/nothing-to-see-here-resolved/21842 "2017-03-28T04:31:46Z")
I was doing PVP vs a glacial peaks team…borealis was in the enemy’s first slot,EVERY time he hit someone on My team he was doing 44 damage..and he only had 28 attack…what is going on here? --- ## [Why my glorys still not get fixed](https://community.gemsofwar.com/t/why-my-glorys-still-not-get-fixed/21819)
**Author:** [@yugo013](https://community.gemsofwar.com/u/yugo013)\ **Replies:** 3\ **Last updated:** [March 27, 2017, 12:37pm UTC](https://community.gemsofwar.com/t/why-my-glorys-still-not-get-fixed/21819 "2017-03-27T12:37:12Z")
My 30000 glorys were reduced to 10000 last monday, and not fixed yet. I sent several message by \[CONTACT US\] but somehow never got respond. Does anyone have the same problem? --- ## [Please fix infernal king!](https://community.gemsofwar.com/t/please-fix-infernal-king/21774)
**Author:** [@Mad\_Butch](https://community.gemsofwar.com/u/Mad_Butch)\ **Replies:** 12\ **Last updated:** [March 27, 2017, 9:51am UTC](https://community.gemsofwar.com/t/please-fix-infernal-king/21774 "2017-03-27T09:51:45Z")
The 3rd card trait is 25% chance to resurrect after dead. This should be “100% chance to resurrect 3 times in a row”. Seriously though… this has happened so many times now, it’s not funny any more. Are you sure there … --- ## [Sent this to support - Roster not updating gold contribution](https://community.gemsofwar.com/t/sent-this-to-support-roster-not-updating-gold-contribution/21814)
**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Replies:** 2\ **Last updated:** [March 27, 2017, 7:51am UTC](https://community.gemsofwar.com/t/sent-this-to-support-roster-not-updating-gold-contribution/21814 "2017-03-27T07:51:22Z")
What you were expecting to happen, and what actually happened? Roster not updating with gold contributions What are the steps to make it happen again? After switch over has occurred - contribute to the tasks of a guil… --- ## [Lost 40.000 gold on yellow task with empty blue popup](https://community.gemsofwar.com/t/lost-40-000-gold-on-yellow-task-with-empty-blue-popup/21813)
**Author:** [@Mad\_Butch](https://community.gemsofwar.com/u/Mad_Butch)\ **Replies:** 2\ **Last updated:** [March 27, 2017, 7:36am UTC](https://community.gemsofwar.com/t/lost-40-000-gold-on-yellow-task-with-empty-blue-popup/21813 "2017-03-27T07:36:03Z")
Hi guys, My wife was just finishing the 4th yellow trait, and when she clicked contribute, she got an empty blue popup window. After she clicked it away, the guild task hadn’t been updated, but her money is gone. I kno… --- ## [On skull damage trait triggers on entangled mobs](https://community.gemsofwar.com/t/on-skull-damage-trait-triggers-on-entangled-mobs/21807)
**Author:** [@Mad\_Butch](https://community.gemsofwar.com/u/Mad_Butch)\ **Replies:** 1\ **Last updated:** [March 27, 2017, 6:54am UTC](https://community.gemsofwar.com/t/on-skull-damage-trait-triggers-on-entangled-mobs/21807 "2017-03-27T06:54:48Z")
I was playing against a team with a hero that had a trait that said “15% chance to kill on damage”. He triggered his bone dragon while the hero (in first spot) was entangled, yet he still killed my first 3 cards. Excep… --- ## [Endless server error loop](https://community.gemsofwar.com/t/endless-server-error-loop/21788)
**Author:** [@Macaudora](https://community.gemsofwar.com/u/Macaudora)\ **Replies:** 4\ **Last updated:** [March 27, 2017, 1:37am UTC](https://community.gemsofwar.com/t/endless-server-error-loop/21788 "2017-03-27T01:37:38Z")
I can’t get into the game now. Made a traitstone purchase, they have my money, but now I am experiencing an endless server error loop. I have rebooted the game, several times, rebooted my iPad several times and nothing … --- ## [\[XB1\] Freeze Gets Extra Turns Issue Again](https://community.gemsofwar.com/t/xb1-freeze-gets-extra-turns-issue-again/21714)
**Author:** [@Neves1277](https://community.gemsofwar.com/u/Neves1277)\ **Replies:** 5\ **Last updated:** [March 27, 2017, 12:29am UTC](https://community.gemsofwar.com/t/xb1-freeze-gets-extra-turns-issue-again/21714 "2017-03-27T00:29:36Z")
I did research the forum and see this is not a new issue but hoped to help resolving or feedback, including video. I still do not understand how or why the AI gets extra turns here. The second one, I understand because … --- ## [This Battle may have already Finished Message](https://community.gemsofwar.com/t/this-battle-may-have-already-finished-message/10593)
**Author:** [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Replies:** 64\ **Last updated:** [March 26, 2017, 9:24am UTC](https://community.gemsofwar.com/t/this-battle-may-have-already-finished-message/10593 "2017-03-26T09:24:35Z")
Hi Guys, We’ve been hearing from reports of players who have been seeing this message We’re doing some investigation into why is occurring to players. If you have seen this message recently, could you please answer … --- ## [Xbox One Enchanted Spell Effect Bug](https://community.gemsofwar.com/t/xbox-one-enchanted-spell-effect-bug/21757)
**Author:** [@SpinelesS](https://community.gemsofwar.com/u/SpinelesS)\ **Replies:** 1\ **Last updated:** [March 26, 2017, 3:27am UTC](https://community.gemsofwar.com/t/xbox-one-enchanted-spell-effect-bug/21757 "2017-03-26T03:27:13Z")
When using Filters in troops, the spell effect filter for enchanted is glitched. Instead of saying Enchanted it says \[SPELLEFFECT\_CauseEnchanted\] --- ## [Is this correct behavior? Sequence of status applications question](https://community.gemsofwar.com/t/is-this-correct-behavior-sequence-of-status-applications-question/21125)
**Author:** [@htismaqe](https://community.gemsofwar.com/u/htismaqe)\ **Replies:** 11\ **Last updated:** [March 25, 2017, 10:25pm UTC](https://community.gemsofwar.com/t/is-this-correct-behavior-sequence-of-status-applications-question/21125 "2017-03-25T22:25:03Z")
What you were expecting to happen, and what actually happened? I was playing against a Wraith / Courage / Bone Dragon / Courage team (as usual). Bone Dragon cast, causing Wraith to deliver a fatal blow to my first troo… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=55) [Next page](https://community.gemsofwar.com/c/support/10.md?page=57)