# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=55 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 56 --- ## [Another status effect and/or wording issue](https://community.gemsofwar.com/t/another-status-effect-and-or-wording-issue/22561)
**Author:** [@htismaqe](https://community.gemsofwar.com/u/htismaqe)\ **Replies:** 3\ **Last updated:** [April 13, 2017, 4:37pm UTC](https://community.gemsofwar.com/t/another-status-effect-and-or-wording-issue/22561 "2017-04-13T16:37:40Z")
What you were expecting to happen, and what actually happened? My troop was entangled and matched 3 skulls, during zero damage to enemy Bone Dragon. Enemy Bone Dragon’s 3rd trait fires and freezes my troop. This is an… --- ## [Lady Sapphira Bug Takes half Damage](https://community.gemsofwar.com/t/lady-sapphira-bug-takes-half-damage/22530)
**Author:** [@EvilPixels](https://community.gemsofwar.com/u/EvilPixels)\ **Replies:** 10\ **Last updated:** [April 13, 2017, 3:53am UTC](https://community.gemsofwar.com/t/lady-sapphira-bug-takes-half-damage/22530 "2017-04-13T03:53:42Z")
Was doing some whitehelm explores. Come up against Lady Sapphira twice first time I saw it my bombot hit 36 damage to all other troops but hit 18 to the Sapphira meaning she didnt die. Second time I watched it the first … --- ## [Event bonuses applying in Arena?](https://community.gemsofwar.com/t/event-bonuses-applying-in-arena/22539)
**Author:** [@htismaqe](https://community.gemsofwar.com/u/htismaqe)\ **Replies:** 3\ **Last updated:** [April 13, 2017, 3:23am UTC](https://community.gemsofwar.com/t/event-bonuses-applying-in-arena/22539 "2017-04-13T03:23:50Z")
Somebody in my guild noticed that their Hero was receiving event bonuses in Arena due to the fact that they had class set to Mechanist. First, is this correct behavior? Second, if it is, should it be? Event bonuses ha… --- ## [505games.com is DOWN](https://community.gemsofwar.com/t/505games-com-is-down/22531)
**Author:** [@Strat](https://community.gemsofwar.com/u/Strat)\ **Replies:** 3\ **Last updated:** [April 12, 2017, 4:17pm UTC](https://community.gemsofwar.com/t/505games-com-is-down/22531 "2017-04-12T16:17:41Z")
@Saltypatra @Alpheon The 505games.com website is down. Please inform the correct person. Should console players still be using that support site as our help desk ticket site for issues? EDIT: Lots of console p… --- ## [Xbox One Lost reward of guild](https://community.gemsofwar.com/t/xbox-one-lost-reward-of-guild/22273)
**Author:** [@ZarooS](https://community.gemsofwar.com/u/ZarooS)\ **Replies:** 3\ **Last updated:** [April 12, 2017, 3:58pm UTC](https://community.gemsofwar.com/t/xbox-one-lost-reward-of-guild/22273 "2017-04-12T15:58:30Z")
In Xbox One my Guild “Steel & Honor” completed all guild tasks and a full bar. I get an email with the 3 rewards and when I open it, the game give me and error and the retry msg. I try to retry several times and I had … --- ## [Null Gold Tribute](https://community.gemsofwar.com/t/null-gold-tribute/6027)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 6\ **Last updated:** [April 12, 2017, 3:40am UTC](https://community.gemsofwar.com/t/null-gold-tribute/6027 "2017-04-12T03:40:04Z")
What you were expecting to happen, and what actually happened? I tried to collect my tributes but got ‘null’ and ‘NaN’ instead. Tribute indicator was still there afterwards, proceeded to collect it as normal. Was also … --- ## [Grave Knight is not destroying all armour after devour](https://community.gemsofwar.com/t/grave-knight-is-not-destroying-all-armour-after-devour/22503)
**Author:** [@esslee](https://community.gemsofwar.com/u/esslee)\ **Replies:** 3\ **Last updated:** [April 11, 2017, 5:32pm UTC](https://community.gemsofwar.com/t/grave-knight-is-not-destroying-all-armour-after-devour/22503 "2017-04-11T17:32:54Z")
Twice today Black Manacles devoured one of my troops so it had well over 150 armour. Both times, when I used Grave Knight on the (now) gargantuan Manacles all of the armour was not destroyed, the last time 65 armour was … --- ## [Clockwork Knight Bug?](https://community.gemsofwar.com/t/clockwork-knight-bug/22474)
**Author:** [@23nipe23](https://community.gemsofwar.com/u/23nipe23)\ **Replies:** 7\ **Last updated:** [April 11, 2017, 4:27pm UTC](https://community.gemsofwar.com/t/clockwork-knight-bug/22474 "2017-04-11T16:27:21Z")
Have tried 50 times in one game and only blue and purple transforms to yellow. Blue 41 times and purple 9 times. --- ## [Daily to increase kingdom power lvl not working](https://community.gemsofwar.com/t/daily-to-increase-kingdom-power-lvl-not-working/22495)
**Author:** [@RobCougar](https://community.gemsofwar.com/u/RobCougar)\ **Replies:** 3\ **Last updated:** [April 11, 2017, 2:06pm UTC](https://community.gemsofwar.com/t/daily-to-increase-kingdom-power-lvl-not-working/22495 "2017-04-11T14:06:20Z")
One of my daily is to increase any kingdoms power level, So I did increase one and didnt get anything , also daily is still there like I didnt do it. I restarted my game and increased another kingdoms power level, and st… --- ## [Frozen enemies do get extra turns](https://community.gemsofwar.com/t/frozen-enemies-do-get-extra-turns/22489)
**Author:** [@Haerion](https://community.gemsofwar.com/u/Haerion)\ **Replies:** 9\ **Last updated:** [April 11, 2017, 1:50pm UTC](https://community.gemsofwar.com/t/frozen-enemies-do-get-extra-turns/22489 "2017-04-11T13:50:07Z")
This was observed in arena battle, lvl 60 difficulty (warlord 2) What you were expecting to happen, and what actually happened? I froze an enemy with the card “Snow Sprite” He made a 4-match for his color He skill go… --- ## [Boar Rider Bug (in Arena?)](https://community.gemsofwar.com/t/boar-rider-bug-in-arena/22488)
**Author:** [@Haerion](https://community.gemsofwar.com/u/Haerion)\ **Replies:** 6\ **Last updated:** [April 11, 2017, 11:10am UTC](https://community.gemsofwar.com/t/boar-rider-bug-in-arena/22488 "2017-04-11T11:10:03Z")
Hi, first, please excuse if any names are not correct, I play in german so maybe something is not 1:1 the english original wording. What you were expecting to happen, and what actually happened? Arena Match Difficult… --- ## [Android - Spooky Partial Screen Disable](https://community.gemsofwar.com/t/android-spooky-partial-screen-disable/22485)
**Author:** [@Annaerith](https://community.gemsofwar.com/u/Annaerith)\ **Replies:** 0\ **Last updated:** [April 11, 2017, 8:19am UTC](https://community.gemsofwar.com/t/android-spooky-partial-screen-disable/22485 "2017-04-11T08:19:28Z")
note: the issue may concern my particular device, if not android in general (LG V10, android 5.1.1) What happened? Game eventually stops responding to screen tapping, finger sliding etc on a “portion of screen” usually… --- ## [Graphics issues on PC](https://community.gemsofwar.com/t/graphics-issues-on-pc/22476)
**Author:** [@FistJammer](https://community.gemsofwar.com/u/FistJammer)\ **Replies:** 0\ **Last updated:** [April 11, 2017, 3:47am UTC](https://community.gemsofwar.com/t/graphics-issues-on-pc/22476 "2017-04-11T03:47:44Z")
Hi there, just found a bit of an issue since I started playing on PC a little. Basically the game looks terrible when windowed. It makes the text harder to read and things in general just don’t look very nice. Is there s… --- ## [Completed the task to get to level 150 didn't get the reward Xbox one](https://community.gemsofwar.com/t/completed-the-task-to-get-to-level-150-didnt-get-the-reward-xbox-one/22429)
**Author:** [@NekoNyaaan](https://community.gemsofwar.com/u/NekoNyaaan)\ **Replies:** 2\ **Last updated:** [April 10, 2017, 5:56am UTC](https://community.gemsofwar.com/t/completed-the-task-to-get-to-level-150-didnt-get-the-reward-xbox-one/22429 "2017-04-10T05:56:30Z")
My task on xbox one was to get to level 150 and the reward was 50,000 gold the game took forever to load and it never gave me my reward. --- ## [Attack Team set as defense team](https://community.gemsofwar.com/t/attack-team-set-as-defense-team/10974)
**Author:** [@Mithran](https://community.gemsofwar.com/u/Mithran)\ **Replies:** 28\ **Last updated:** [April 10, 2017, 12:00am UTC](https://community.gemsofwar.com/t/attack-team-set-as-defense-team/10974 "2017-04-10T00:00:38Z")
What you were expecting to happen, and what actually happened? Defense team gets changed without even entering the “defenders” tab in PvP. Yes, this is still happening. What are the steps to make it happen again? Fin… --- ## [The problem with FROZEN status](https://community.gemsofwar.com/t/the-problem-with-frozen-status/21276)
**Author:** [@Yano](https://community.gemsofwar.com/u/Yano)\ **Replies:** 55\ **Last updated:** [April 8, 2017, 8:32pm UTC](https://community.gemsofwar.com/t/the-problem-with-frozen-status/21276 "2017-04-08T20:32:18Z")
This is an example from a random match but applies to all mana situations. I have troops in the 2nd/3rd slot that both draw yellow mana. Now the troop in the second spot is frozen but has it’s mana completely charged. I… --- ## [Golden Jubilee, Hordemaster, and Centurion Achievements Progress Not Updating?](https://community.gemsofwar.com/t/golden-jubilee-hordemaster-and-centurion-achievements-progress-not-updating/22312)
**Author:** [@GeoLuz](https://community.gemsofwar.com/u/GeoLuz)\ **Replies:** 0\ **Last updated:** [April 7, 2017, 9:09pm UTC](https://community.gemsofwar.com/t/golden-jubilee-hordemaster-and-centurion-achievements-progress-not-updating/22312 "2017-04-07T21:09:16Z")
I earned the Silver Platter for reaching level 25 and Raid Leader for unlocking 25 troops. However, my achievement progress shows 24 for Golden Jubilee and Centurion when my hero’s level is now at 33 as of this post. My … --- ## [World data cannot be validated error](https://community.gemsofwar.com/t/world-data-cannot-be-validated-error/22281)
**Author:** [@ZooKeeper](https://community.gemsofwar.com/u/ZooKeeper)\ **Replies:** 50\ **Last updated:** [April 7, 2017, 7:01pm UTC](https://community.gemsofwar.com/t/world-data-cannot-be-validated-error/22281 "2017-04-07T19:01:28Z")
What you were expecting to happen, and what actually happened? I was in PvP, then suddenly got an ERROR 11: World data cannot be validated error box. What are the steps to make it happen again? I don’t know Do you ha… --- ## [All guild tasks reset on friday morning?](https://community.gemsofwar.com/t/all-guild-tasks-reset-on-friday-morning/22293)
**Author:** [@Mad\_Butch](https://community.gemsofwar.com/u/Mad_Butch)\ **Replies:** 6\ **Last updated:** [April 7, 2017, 1:23pm UTC](https://community.gemsofwar.com/t/all-guild-tasks-reset-on-friday-morning/22293 "2017-04-07T13:23:06Z")
Hi guys, I woke up this morning to see all guild tasks back at 0. We had finished 2, had one at 10, two at 6/7 and were less then 450k away from finishing the third. Guild seals and stats (gold/trophies) are all reset… --- ## [My Kingdom bonus not change for me. Help me please! (solved)](https://community.gemsofwar.com/t/my-kingdom-bonus-not-change-for-me-help-me-please-solved/22245)
**Author:** [@TiBiKiMiR](https://community.gemsofwar.com/u/TiBiKiMiR)\ **Replies:** 5\ **Last updated:** [April 6, 2017, 9:20pm UTC](https://community.gemsofwar.com/t/my-kingdom-bonus-not-change-for-me-help-me-please-solved/22245 "2017-04-06T21:20:20Z")
What you were expecting to happen, and what actually happened? Nothing change (atack,magic or defense) on my hero or troops when i change my home kingdom. I expect my team to receive + to attack, defense or magic depen… --- ## [My internet has high Ping while running GoW in background](https://community.gemsofwar.com/t/my-internet-has-high-ping-while-running-gow-in-background/7807)
**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\ **Replies:** 11\ **Last updated:** [April 6, 2017, 4:53pm UTC](https://community.gemsofwar.com/t/my-internet-has-high-ping-while-running-gow-in-background/7807 "2017-04-06T16:53:47Z")
My internet speed is fine, but my Ping is very high, so I think its the steam or gems of war that makes my ping so high. I recently also got Windows 10. Ping as you can see in the left corner is 689ms, it has been up… --- ## [Chat borked again? \[Solved\]](https://community.gemsofwar.com/t/chat-borked-again-solved/22252)
**Author:** [@Amadan](https://community.gemsofwar.com/u/Amadan)\ **Replies:** 2\ **Last updated:** [April 5, 2017, 11:21pm UTC](https://community.gemsofwar.com/t/chat-borked-again-solved/22252 "2017-04-05T23:21:36Z")
What you were expecting to happen, and what actually happened? Trying to open guild chat just asks if I want to connect to Global chat; trying to connect to Global chat fails. --- ## [New member of my guild still in my fight list 6 days after joining](https://community.gemsofwar.com/t/new-member-of-my-guild-still-in-my-fight-list-6-days-after-joining/21886)
**Author:** [@anon43026234](https://community.gemsofwar.com/u/anon43026234)\ **Replies:** 8\ **Last updated:** [April 5, 2017, 10:32pm UTC](https://community.gemsofwar.com/t/new-member-of-my-guild-still-in-my-fight-list-6-days-after-joining/21886 "2017-04-05T22:32:19Z")
Hi, usually this problem only last for some hours after the new member join my guild. But all members of my guild still see in their fight list our new member 6 days later. Is there something to do? Thanks in advance. @… --- ## [Khaziel last quest battle against evolved Gorgotha broken?](https://community.gemsofwar.com/t/khaziel-last-quest-battle-against-evolved-gorgotha-broken/21896)
**Author:** [@obi-juan](https://community.gemsofwar.com/u/obi-juan)\ **Replies:** 12\ **Last updated:** [April 4, 2017, 6:16pm UTC](https://community.gemsofwar.com/t/khaziel-last-quest-battle-against-evolved-gorgotha-broken/21896 "2017-04-04T18:16:27Z")
On Xbox One, when you reach the last quest step and battle the evolved Gorgotha, there is a problem. On the team select screen, you only see three opponents with the “scout” button covering them. Then, when you enter the… --- ## [Crashing screen](https://community.gemsofwar.com/t/crashing-screen/22155)
**Author:** [@LEAKAY](https://community.gemsofwar.com/u/LEAKAY)\ **Replies:** 2\ **Last updated:** [April 4, 2017, 7:34am UTC](https://community.gemsofwar.com/t/crashing-screen/22155 "2017-04-04T07:34:04Z")
What you were expecting to happen, and what actually happened? Was expecting the board to drop the gems and carry on with my game What are the steps to make it happen again? N/A Do you have any screenshots or video y… --- ## [Chat never works!](https://community.gemsofwar.com/t/chat-never-works/22172)
**Author:** [@Santa](https://community.gemsofwar.com/u/Santa)\ **Replies:** 1\ **Last updated:** [April 4, 2017, 5:28am UTC](https://community.gemsofwar.com/t/chat-never-works/22172 "2017-04-04T05:28:09Z")
--- ## [Life Drain occurs after troop is actually dead](https://community.gemsofwar.com/t/life-drain-occurs-after-troop-is-actually-dead/22162)
**Author:** [@shurikvz](https://community.gemsofwar.com/u/shurikvz)\ **Replies:** 2\ **Last updated:** [April 4, 2017, 5:25am UTC](https://community.gemsofwar.com/t/life-drain-occurs-after-troop-is-actually-dead/22162 "2017-04-04T05:25:38Z")
What you were expecting to happen, and what actually happened? Expected enemy troop will die. Actually its alive because of Life Drain trait. What are the steps to make it happen again? idk… specified behavior does no… --- ## [Account deleted/overwritten (Mobile)](https://community.gemsofwar.com/t/account-deleted-overwritten-mobile/22154)
**Author:** [@CrankyJank](https://community.gemsofwar.com/u/CrankyJank)\ **Replies:** 6\ **Last updated:** [April 4, 2017, 12:44am UTC](https://community.gemsofwar.com/t/account-deleted-overwritten-mobile/22154 "2017-04-04T00:44:43Z")
Hey guys! Last week i bought a package and had problems with the game after this. I wrote a ticket and deleted the game to reinstall it. I did the tutorial and wanted to link my account to this device. I filled in my e… --- ## [Guild Wars Setup](https://community.gemsofwar.com/t/guild-wars-setup/22117)
**Author:** [@Zelith](https://community.gemsofwar.com/u/Zelith)\ **Replies:** 19\ **Last updated:** [April 3, 2017, 3:58pm UTC](https://community.gemsofwar.com/t/guild-wars-setup/22117 "2017-04-03T15:58:38Z")
I was under the impression monday was supposed to be paperwork day. Get everything in order for the coming war. But everything is turned off. I’m worried this is going to cause a blitz at rollover to attack everyone befo… --- ## [Flashing notification on mail missing](https://community.gemsofwar.com/t/flashing-notification-on-mail-missing/22148)
**Author:** [@htismaqe](https://community.gemsofwar.com/u/htismaqe)\ **Replies:** 1\ **Last updated:** [April 3, 2017, 3:42pm UTC](https://community.gemsofwar.com/t/flashing-notification-on-mail-missing/22148 "2017-04-03T15:42:11Z")
What you were expecting to happen, and what actually happened? Having a discussion with guild mates this morning about possible missing Event rewards. They were talking about Legendary tasks and I couldn’t figure out w… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=54) [Next page](https://community.gemsofwar.com/c/support/10.md?page=56)