# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=54 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 55 --- ## [Sentinel bonuses not adding up](https://community.gemsofwar.com/t/sentinel-bonuses-not-adding-up/23007)
**Author:** [@MakoSipper](https://community.gemsofwar.com/u/MakoSipper)\ **Replies:** 11\ **Last updated:** [April 24, 2017, 3:19pm UTC](https://community.gemsofwar.com/t/sentinel-bonuses-not-adding-up/23007 "2017-04-24T15:19:17Z")
Some images say more than a thousand words. Basically, the math looks weird on the bonus table. Just to make it clear, I’m Paragon, by the way. Not that I’m complaining about getting my life/armor bonuses converted into … --- ## [Guild Wars Important Issues!](https://community.gemsofwar.com/t/guild-wars-important-issues/23008)
**Author:** [@EvilPixels](https://community.gemsofwar.com/u/EvilPixels)\ **Replies:** 7\ **Last updated:** [April 24, 2017, 2:56pm UTC](https://community.gemsofwar.com/t/guild-wars-important-issues/23008 "2017-04-24T14:56:15Z")
Bonus points based on color usage - there has been a lot of people who have tried to confirm if you get bonus points for using the set color in your defense team or whether it only applies to the attacking team. This nee… --- ## [Problems logging into the game](https://community.gemsofwar.com/t/problems-logging-into-the-game/22994)
**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Replies:** 14\ **Last updated:** [April 24, 2017, 1:47pm UTC](https://community.gemsofwar.com/t/problems-logging-into-the-game/22994 "2017-04-24T13:47:47Z")
What you were expecting to happen, and what actually happened? What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your p… --- ## [Why does GoW always need to download?](https://community.gemsofwar.com/t/why-does-gow-always-need-to-download/7911)
**Author:** [@Krimlin](https://community.gemsofwar.com/u/Krimlin)\ **Replies:** 3\ **Last updated:** [April 24, 2017, 1:10pm UTC](https://community.gemsofwar.com/t/why-does-gow-always-need-to-download/7911 "2017-04-24T13:10:41Z")
Why does GoW always need to download to begin? I play on a Moto E phone. (Cheapy Republic wireless user here) What you were expecting to happen, and what actually happened? Gems of War always seems to need to load eve… --- ## [Can't play GoW (Steam)](https://community.gemsofwar.com/t/cant-play-gow-steam/22995)
**Author:** [@MakoSipper](https://community.gemsofwar.com/u/MakoSipper)\ **Replies:** 10\ **Last updated:** [April 24, 2017, 2:15am UTC](https://community.gemsofwar.com/t/cant-play-gow-steam/22995 "2017-04-24T02:15:35Z")
What you were expecting to happen, and what actually happened? Start the game. I get a message that there’s a version and I should update. But: My game had just updated. Verified integrity of files, they’re all ok, al… --- ## [Soul #s aern't adding up](https://community.gemsofwar.com/t/soul-s-aernt-adding-up/22734)
**Author:** [@ABS0LU7E](https://community.gemsofwar.com/u/ABS0LU7E)\ **Replies:** 6\ **Last updated:** [April 23, 2017, 7:52pm UTC](https://community.gemsofwar.com/t/soul-s-aernt-adding-up/22734 "2017-04-23T19:52:16Z")
Heya, I have recently noticed that the number of souls I have been earning from battle seem to be inconsistent with where I think they should be. I understand that a variety of factors can change the amount of souls gain… --- ## [Help! Severe bug on this week's Events!](https://community.gemsofwar.com/t/help-severe-bug-on-this-weeks-events/22875)
**Author:** [@ftwftw](https://community.gemsofwar.com/u/ftwftw)\ **Replies:** 27\ **Last updated:** [April 23, 2017, 12:12pm UTC](https://community.gemsofwar.com/t/help-severe-bug-on-this-weeks-events/22875 "2017-04-23T12:12:59Z")
Hello, just now I had played several battles on Explore Mode of Mist of Scales, and I’m quite sure that there were some Naga in the enemy teams, on which I can see the “points” during the battles. But after I won the bat… --- ## [Match already ended on server, why do you make this my problem?](https://community.gemsofwar.com/t/match-already-ended-on-server-why-do-you-make-this-my-problem/22954)
**Author:** [@Mad\_Butch](https://community.gemsofwar.com/u/Mad_Butch)\ **Replies:** 0\ **Last updated:** [April 23, 2017, 9:14am UTC](https://community.gemsofwar.com/t/match-already-ended-on-server-why-do-you-make-this-my-problem/22954 "2017-04-23T09:14:56Z")
I’ve ran into the dreaded “error - connection lost” issue countless times, but at least I can fix this on PC by disabling and re-enabling my network connection. The “this match has already ended on the server” error is … --- ## [50 guild chest = 0 courage troops](https://community.gemsofwar.com/t/50-guild-chest-0-courage-troops/22763)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 30\ **Last updated:** [April 22, 2017, 10:50pm UTC](https://community.gemsofwar.com/t/50-guild-chest-0-courage-troops/22763 "2017-04-22T22:50:27Z")
I only need courage but the last 2 weeks i opened over 100 chest and got 0 courage. @Nimhain --- ## [Suncrest for ps4](https://community.gemsofwar.com/t/suncrest-for-ps4/22904)
**Author:** [@Freaky](https://community.gemsofwar.com/u/Freaky)\ **Replies:** 4\ **Last updated:** [April 22, 2017, 1:47am UTC](https://community.gemsofwar.com/t/suncrest-for-ps4/22904 "2017-04-22T01:47:26Z")
When will suncrest come to the console? --- ## [Link to another account error](https://community.gemsofwar.com/t/link-to-another-account-error/2063)
**Author:** [@meridi188](https://community.gemsofwar.com/u/meridi188)\ **Replies:** 11\ **Last updated:** [April 21, 2017, 5:52am UTC](https://community.gemsofwar.com/t/link-to-another-account-error/2063 "2017-04-21T05:52:44Z")
Hi everyone. I have some problems changing account on the same device. Today I logged in with my account Meridi1, then my girl (docia20.20) wanted to move to her acount, she wrote email and password correctly, and it sh… --- ## [Suncrest challenges: no soul gained](https://community.gemsofwar.com/t/suncrest-challenges-no-soul-gained/22801)
**Author:** [@Daniel](https://community.gemsofwar.com/u/Daniel)\ **Replies:** 9\ **Last updated:** [April 21, 2017, 3:03am UTC](https://community.gemsofwar.com/t/suncrest-challenges-no-soul-gained/22801 "2017-04-21T03:03:57Z")
Hi all, i am doing Suncrest challenges and, after defeating any opponent team, my reward is a minor traistone and not a soul chest like for the challenges of the other kingdoms. Even if I defeated all the 5 team oppone… --- ## [Chat Box Stuck...Help Please](https://community.gemsofwar.com/t/chat-box-stuck-help-please/22835)
**Author:** [@EmsDad15](https://community.gemsofwar.com/u/EmsDad15)\ **Replies:** 2\ **Last updated:** [April 20, 2017, 10:38am UTC](https://community.gemsofwar.com/t/chat-box-stuck-help-please/22835 "2017-04-20T10:38:27Z")
When I’m finished using the chat box and I press the pad to switch back to game play it’s not switching back. Then I have to close the app and load the game. It’s very frustrating. How can I get this fixed? --- ## [Game now stalls at start of match happening on mobile and steam](https://community.gemsofwar.com/t/game-now-stalls-at-start-of-match-happening-on-mobile-and-steam/22825)
**Author:** [@h0m1n1d](https://community.gemsofwar.com/u/h0m1n1d)\ **Replies:** 0\ **Last updated:** [April 19, 2017, 10:06pm UTC](https://community.gemsofwar.com/t/game-now-stalls-at-start-of-match-happening-on-mobile-and-steam/22825 "2017-04-19T22:06:56Z")
Noticed the game stalling before traits trigger at the start of the match. Seems to have happened after one of the recent updates. --- ## [Crypt keeper weapon wording is misleading?](https://community.gemsofwar.com/t/crypt-keeper-weapon-wording-is-misleading/22789)
**Author:** [@h0m1n1d](https://community.gemsofwar.com/u/h0m1n1d)\ **Replies:** 1\ **Last updated:** [April 18, 2017, 10:36pm UTC](https://community.gemsofwar.com/t/crypt-keeper-weapon-wording-is-misleading/22789 "2017-04-18T22:36:24Z")
Crypt keeper is broken or worded wrong. Card states death mark an enemy and deal true damage to enemies below boosted x3 by death mark… however the boost does not happen on first cast where the text would make it sound l… --- ## [\[ Fixed \] Invading forest of thorns gives yellow traitstones?](https://community.gemsofwar.com/t/fixed-invading-forest-of-thorns-gives-yellow-traitstones/22778)
**Author:** [@lukier](https://community.gemsofwar.com/u/lukier)\ **Replies:** 2\ **Last updated:** [April 18, 2017, 3:36pm UTC](https://community.gemsofwar.com/t/fixed-invading-forest-of-thorns-gives-yellow-traitstones/22778 "2017-04-18T15:36:40Z")
it supposed to drop greens only. i didnt check if it is a visual bug --- ## [A bit of help needed in accounts](https://community.gemsofwar.com/t/a-bit-of-help-needed-in-accounts/22773)
**Author:** [@Beowulf](https://community.gemsofwar.com/u/Beowulf)\ **Replies:** 1\ **Last updated:** [April 18, 2017, 11:51am UTC](https://community.gemsofwar.com/t/a-bit-of-help-needed-in-accounts/22773 "2017-04-18T11:51:46Z")
My question is this simply. I have two accounts. A really low level account (Level 22) and my main account. My main account is secured very well, but my smurf, it’s not. Since i don’t have the opportunity to make another… --- ## [Spelling: Random gem creation](https://community.gemsofwar.com/t/spelling-random-gem-creation/22748)
**Author:** [@Ariel](https://community.gemsofwar.com/u/Ariel)\ **Replies:** 0\ **Last updated:** [April 17, 2017, 9:48pm UTC](https://community.gemsofwar.com/t/spelling-random-gem-creation/22748 "2017-04-17T21:48:38Z")
Either add “random” to all gem/skull creation or remove it from all cards. --- ## [PvP Traitstones (CONSOLE/PC flip flop)](https://community.gemsofwar.com/t/pvp-traitstones-console-pc-flip-flop/22535)
**Author:** [@Strat](https://community.gemsofwar.com/u/Strat)\ **Replies:** 22\ **Last updated:** [April 18, 2017, 8:00am UTC](https://community.gemsofwar.com/t/pvp-traitstones-console-pc-flip-flop/22535 "2017-04-18T08:00:17Z")
Ok, so just recently on PC the developers changed PvP to drop random Traitstones just like console has been doing for 18 months. Good new right? WELL, it appears they secretly removed the random PvP Traitstones drops f… --- ## [Warg Summons Kerberos on death](https://community.gemsofwar.com/t/warg-summons-kerberos-on-death/22543)
**Author:** [@Sidousai](https://community.gemsofwar.com/u/Sidousai)\ **Replies:** 8\ **Last updated:** [April 18, 2017, 5:56am UTC](https://community.gemsofwar.com/t/warg-summons-kerberos-on-death/22543 "2017-04-18T05:56:25Z")
What you were expecting to happen, and what actually happened? When I killed an opponent Warg, I was prepared that it has a 25% chance to summon a Dire Wolf. Instead… it summons a Kerberos. What are the steps to make … --- ## [This week's event chest contains no Chupacabra](https://community.gemsofwar.com/t/this-weeks-event-chest-contains-no-chupacabra/22750)
**Author:** [@Ssazix](https://community.gemsofwar.com/u/Ssazix)\ **Replies:** 7\ **Last updated:** [April 18, 2017, 12:45am UTC](https://community.gemsofwar.com/t/this-weeks-event-chest-contains-no-chupacabra/22750 "2017-04-18T00:45:40Z")
Hello, I wanted to check and see if it is ‘supposed’ to happen where I open 350+ event chests and get exactly ZERO chupacabra troops? I think that’s too crazy for an RNG to be doing that so I wanted to know if this is o… --- ## [PVP power rating mismatch](https://community.gemsofwar.com/t/pvp-power-rating-mismatch/21213)
**Author:** [@jeno](https://community.gemsofwar.com/u/jeno)\ **Replies:** 3\ **Last updated:** [April 17, 2017, 11:41pm UTC](https://community.gemsofwar.com/t/pvp-power-rating-mismatch/21213 "2017-04-17T23:41:48Z")
What you were expecting to happen, and what actually happened? expecting to get opponent with lower stat, but i get high end pvp opponent. the power rating doesn’t make sense. the line up in the screenshots usually scor… --- ## [Bombot Bug or just not functioning in the best way?](https://community.gemsofwar.com/t/bombot-bug-or-just-not-functioning-in-the-best-way/22718)
**Author:** [@EvilPixels](https://community.gemsofwar.com/u/EvilPixels)\ **Replies:** 0\ **Last updated:** [April 17, 2017, 8:53am UTC](https://community.gemsofwar.com/t/bombot-bug-or-just-not-functioning-in-the-best-way/22718 "2017-04-17T08:53:33Z")
What you were expecting to happen, and what actually happened? When the bombot dies it collects mana before its death e.g it casts spell goes to 0 then collects mana if it hits brown mana, while I don’t think it should … --- ## [Graphics Bug + Phantom Creature (Screenshot)](https://community.gemsofwar.com/t/graphics-bug-phantom-creature-screenshot/22693)
**Author:** [@Haerion](https://community.gemsofwar.com/u/Haerion)\ **Replies:** 0\ **Last updated:** [April 16, 2017, 4:27pm UTC](https://community.gemsofwar.com/t/graphics-bug-phantom-creature-screenshot/22693 "2017-04-16T16:27:47Z")
What you were expecting to happen, and what actually happened? Somewhere during the fight, the mana of one of the opponents changed to what you can see on the screenshot. Funny thing: “Behind” this creature there is a … --- ## [Guild task ate my gold](https://community.gemsofwar.com/t/guild-task-ate-my-gold/20493)
**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Replies:** 4\ **Last updated:** [April 16, 2017, 2:02pm UTC](https://community.gemsofwar.com/t/guild-task-ate-my-gold/20493 "2017-04-16T14:02:37Z")
What you were expecting to happen, and what actually happened? I expected that when I contributed gold to a guild task, it would add to the pool as normal. Instead, I got an error box with a blank message (and possibly… --- ## [Burning vs Barrier \[Bug\]](https://community.gemsofwar.com/t/burning-vs-barrier-bug/22593)
**Author:** [@Trajic](https://community.gemsofwar.com/u/Trajic)\ **Replies:** 9\ **Last updated:** [April 16, 2017, 12:10am UTC](https://community.gemsofwar.com/t/burning-vs-barrier-bug/22593 "2017-04-16T00:10:06Z")
What you were expecting to happen, and what actually happened? I was expecting burning to proc the barrier. Instead, burning went directly for the armor, bypassing the barrier. What are the steps to make it happen agai… --- ## [Where is the xx-storm countdown on iOS?](https://community.gemsofwar.com/t/where-is-the-xx-storm-countdown-on-ios/22615)
**Author:** [@MarvelKit](https://community.gemsofwar.com/u/MarvelKit)\ **Replies:** 4\ **Last updated:** [April 15, 2017, 1:17pm UTC](https://community.gemsofwar.com/t/where-is-the-xx-storm-countdown-on-ios/22615 "2017-04-15T13:17:30Z")
It must be somewhere down there, but only after people starting talking about a countdown I became aware of something happening there. --- ## [Kingdom level bug?](https://community.gemsofwar.com/t/kingdom-level-bug/22588)
**Author:** [@Crash333](https://community.gemsofwar.com/u/Crash333)\ **Replies:** 4\ **Last updated:** [April 14, 2017, 11:27am UTC](https://community.gemsofwar.com/t/kingdom-level-bug/22588 "2017-04-14T11:27:29Z")
What you were expecting to happen, and what actually happened? I was trying to level my kingdom to 3xBlue Stars, and then I saw this: What are the steps to make it happen again? I was leveling Troops Do you have any … --- ## [Lost connection when trying to open Suncrest kingdom menu](https://community.gemsofwar.com/t/lost-connection-when-trying-to-open-suncrest-kingdom-menu/22585)
**Author:** [@Ajmooooo](https://community.gemsofwar.com/u/Ajmooooo)\ **Replies:** 4\ **Last updated:** [April 14, 2017, 7:55am UTC](https://community.gemsofwar.com/t/lost-connection-when-trying-to-open-suncrest-kingdom-menu/22585 "2017-04-14T07:55:10Z")
Answered :slight\_smile: --- ## [\[XB1\] Revenge battles don't count towards Win 25 Ranked PvP task](https://community.gemsofwar.com/t/xb1-revenge-battles-dont-count-towards-win-25-ranked-pvp-task/22573)
**Author:** [@platinumpwnzor](https://community.gemsofwar.com/u/platinumpwnzor)\ **Replies:** 0\ **Last updated:** [April 14, 2017, 1:58am UTC](https://community.gemsofwar.com/t/xb1-revenge-battles-dont-count-towards-win-25-ranked-pvp-task/22573 "2017-04-14T01:58:12Z")
Like the topic title says, ranked PvP battles marked as Revenge don’t count towards the task “Win 25 Ranked PvP battles.” I always take revenge battles when I see them, and I was a bit confused when my task counter wasn… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=53) [Next page](https://community.gemsofwar.com/c/support/10.md?page=55)