# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=52 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 53 --- ## [Who/what is "werunt" in Explore mode?](https://community.gemsofwar.com/t/who-what-is-werunt-in-explore-mode/23913)
**Author:** [@Ariel](https://community.gemsofwar.com/u/Ariel)\ **Replies:** 4\ **Last updated:** [May 11, 2017, 6:58am UTC](https://community.gemsofwar.com/t/who-what-is-werunt-in-explore-mode/23913 "2017-05-11T06:58:30Z")
This is every Explore battle I have in every Kingdom. (Steam/PC, I haven’t checked my devices) --- ## [Bug Report - Freeze](https://community.gemsofwar.com/t/bug-report-freeze/23905)
**Author:** [@Chrizzl](https://community.gemsofwar.com/u/Chrizzl)\ **Replies:** 4\ **Last updated:** [May 10, 2017, 4:31pm UTC](https://community.gemsofwar.com/t/bug-report-freeze/23905 "2017-05-10T16:31:31Z")
won my last battle of gw and then this happened … It’s still like dat. if I close it now, it will count as a loss ? --- ## [Q: Guild Chat can be Private?](https://community.gemsofwar.com/t/q-guild-chat-can-be-private/23851)
**Author:** [@zotar](https://community.gemsofwar.com/u/zotar)\ **Replies:** 4\ **Last updated:** [May 9, 2017, 3:51pm UTC](https://community.gemsofwar.com/t/q-guild-chat-can-be-private/23851 "2017-05-09T15:51:48Z")
Hello, I am Zotar from the Sword of Justice. I am writing here for I have to ask in the forums is there anyway to have a private posting for our guild? I been on other forum sites and there was a way to block people fr… --- ## [Early Guild War Start! Bug or Exploit?](https://community.gemsofwar.com/t/early-guild-war-start-bug-or-exploit/23419)
**Author:** [@Sidousai](https://community.gemsofwar.com/u/Sidousai)\ **Replies:** 10\ **Last updated:** [May 9, 2017, 6:54am UTC](https://community.gemsofwar.com/t/early-guild-war-start-bug-or-exploit/23419 "2017-05-09T06:54:46Z")
What you were expecting to happen, and what actually happened? I expect that before guild war starts, no one should be able to fight in battle. But when I opened my GW schedule to prepare my defense for tomorrow, my DA… --- ## [Bug Report - Giant Spider attacked my own troops](https://community.gemsofwar.com/t/bug-report-giant-spider-attacked-my-own-troops/23804)
**Author:** [@Kalieri](https://community.gemsofwar.com/u/Kalieri)\ **Replies:** 2\ **Last updated:** [May 8, 2017, 6:45pm UTC](https://community.gemsofwar.com/t/bug-report-giant-spider-attacked-my-own-troops/23804 "2017-05-08T18:45:24Z")
I was in a battle with my Giant Spider, Kraken, Giant Spider, Kraken team against a Gorgon, Giant Spider, Kraken, Kraken team. My Kraken used its special ability which created a setup where the opponent got to match a f… --- ## [Bug where i get hero weapons i already have](https://community.gemsofwar.com/t/bug-where-i-get-hero-weapons-i-already-have/23791)
**Author:** [@thebuck2613](https://community.gemsofwar.com/u/thebuck2613)\ **Replies:** 1\ **Last updated:** [May 8, 2017, 5:24pm UTC](https://community.gemsofwar.com/t/bug-where-i-get-hero-weapons-i-already-have/23791 "2017-05-08T17:24:16Z")
this is just a short clip of what i see after every battle, I do have all these already and there are MANY more that it tries to give me even though i already have them(the file was just too big to try and record and upl… --- ## [AI is behaving stupid](https://community.gemsofwar.com/t/ai-is-behaving-stupid/23790)
**Author:** [@Sidousai](https://community.gemsofwar.com/u/Sidousai)\ **Replies:** 2\ **Last updated:** [May 8, 2017, 4:48pm UTC](https://community.gemsofwar.com/t/ai-is-behaving-stupid/23790 "2017-05-08T16:48:46Z")
What you were expecting to happen, and what actually happened? Expect AI to behave as usual, as in fire off a spell when available, unless there is a skull or 4+ match. Instead, it’s just matching random gems even with… --- ## [Bone dragon bug](https://community.gemsofwar.com/t/bone-dragon-bug/23789)
**Author:** [@EvilPixels](https://community.gemsofwar.com/u/EvilPixels)\ **Replies:** 0\ **Last updated:** [May 8, 2017, 4:04pm UTC](https://community.gemsofwar.com/t/bone-dragon-bug/23789 "2017-05-08T16:04:00Z")
What you were expecting to happen, and what actually happened? When my troop was entangled and the game used skulls the bone dragon still freezes the troop. As per bone dragons trait description “inflict frozen when ene… --- ## [No PVP Tier reward](https://community.gemsofwar.com/t/no-pvp-tier-reward/23765)
**Author:** [@Legion\_47](https://community.gemsofwar.com/u/Legion_47)\ **Replies:** 3\ **Last updated:** [May 8, 2017, 12:45pm UTC](https://community.gemsofwar.com/t/no-pvp-tier-reward/23765 "2017-05-08T12:45:42Z")
Today the server crashed. When things got stable again, i started PVPing. After a while, after getting around 1000 PVP point i go to collect my guild seals. Too bad the game recorded the wins in PVP but not the tier g… --- ## [GW rewards not obtained](https://community.gemsofwar.com/t/gw-rewards-not-obtained/23753)
**Author:** [@madking](https://community.gemsofwar.com/u/madking)\ **Replies:** 2\ **Last updated:** [May 8, 2017, 7:33am UTC](https://community.gemsofwar.com/t/gw-rewards-not-obtained/23753 "2017-05-08T07:33:48Z")
What you were expecting to happen, and what actually happened? Day 6 GW seems to be still open for Black Dragon guild. So we didn’t receive our GW rewards. We are recruited for next GW (but none of us has done it). Some… --- ## [Krystenax appears last when unowned and sorting by Amount](https://community.gemsofwar.com/t/krystenax-appears-last-when-unowned-and-sorting-by-amount/22596)
**Author:** [@Delinquent](https://community.gemsofwar.com/u/Delinquent)\ **Replies:** 1\ **Last updated:** [May 6, 2017, 5:02pm UTC](https://community.gemsofwar.com/t/krystenax-appears-last-when-unowned-and-sorting-by-amount/22596 "2017-05-06T17:02:21Z")
What you were expecting to happen, and what actually happened? See title. Krystenax is oddly not showing up at the top. What are the steps to make it happen again? Don’t own Krys. Sort Troops by Amount. Do you have a… --- ## [Infernal Armor doesn't pop Barrier](https://community.gemsofwar.com/t/infernal-armor-doesnt-pop-barrier/23632)
**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Replies:** 3\ **Last updated:** [May 6, 2017, 4:41pm UTC](https://community.gemsofwar.com/t/infernal-armor-doesnt-pop-barrier/23632 "2017-05-06T16:41:01Z")
What you were expecting to happen, and what actually happened? With Silvermaiden Barriered up, I matched some skulls and attacked a Bone Naga. Barrier remained up, but my Silvermaiden lost 7 armor. I would expect that B… --- ## [Ban this user and fix the attack/defence bug](https://community.gemsofwar.com/t/ban-this-user-and-fix-the-attack-defence-bug/23578)
**Author:** [@EvilPixels](https://community.gemsofwar.com/u/EvilPixels)\ **Replies:** 15\ **Last updated:** [May 5, 2017, 11:23pm UTC](https://community.gemsofwar.com/t/ban-this-user-and-fix-the-attack-defence-bug/23578 "2017-05-05T23:23:12Z")
What you were expecting to happen, and what actually happened? That the person who attacked me shows that they attacked. This person has attacked me twice this week 2 attacks within seconds of each other both with me wi… --- ## [We won yesterday... Or did we?](https://community.gemsofwar.com/t/we-won-yesterday-or-did-we/23613)
**Author:** [@Reliankur](https://community.gemsofwar.com/u/Reliankur)\ **Replies:** 2\ **Last updated:** [May 5, 2017, 9:34pm UTC](https://community.gemsofwar.com/t/we-won-yesterday-or-did-we/23613 "2017-05-05T21:34:12Z")
What you were expecting to happen, and what actually happened? Based on the points, it would appear that we lost to Hotuns, but we got credit for the win. What are the steps to make it happen again? Participate in Gui… --- ## [Update on the defense wins exploit](https://community.gemsofwar.com/t/update-on-the-defense-wins-exploit/23193)
**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Replies:** 12\ **Last updated:** [May 5, 2017, 4:49pm UTC](https://community.gemsofwar.com/t/update-on-the-defense-wins-exploit/23193 "2017-05-05T16:49:17Z")
@Sirrian, Just to let you know- a few are still exploiting this. One particular person has been weekly since you deployed the code to try and fix the problem 49 days ago. All of the past threads have been deleted th… --- ## [Assassinate trait vs entangled](https://community.gemsofwar.com/t/assassinate-trait-vs-entangled/20659)
**Author:** [@Zelarith](https://community.gemsofwar.com/u/Zelarith)\ **Replies:** 11\ **Last updated:** [May 5, 2017, 4:02pm UTC](https://community.gemsofwar.com/t/assassinate-trait-vs-entangled/20659 "2017-05-05T16:02:54Z")
What you were expecting to happen, and what actually happened? The “Assassinate” trait reads “10% chance to kill the last ennemy when I deal skull damage”. An entangled troop doesn’t deal damage unless it lines up more… --- ## [Unique Monster Troop PS4](https://community.gemsofwar.com/t/unique-monster-troop-ps4/17180)
**Author:** [@Knightnite98](https://community.gemsofwar.com/u/Knightnite98)\ **Replies:** 6\ **Last updated:** [May 5, 2017, 12:33am UTC](https://community.gemsofwar.com/t/unique-monster-troop-ps4/17180 "2017-05-05T00:33:15Z")
I’m having trouble completing the task “Win 15 battles using 3 unique monster troops in your army” I don’t understand what combination they are requiring, Ive tried same city, same monster type, mana type… nothing seems … --- ## [Stuck on Day 2 of Guild War?](https://community.gemsofwar.com/t/stuck-on-day-2-of-guild-war/23534)
**Author:** [@Sidousai](https://community.gemsofwar.com/u/Sidousai)\ **Replies:** 1\ **Last updated:** [May 4, 2017, 7:19am UTC](https://community.gemsofwar.com/t/stuck-on-day-2-of-guild-war/23534 "2017-05-04T07:19:02Z")
What you were expecting to happen, and what actually happened? On reset, I expected GW to move on to Day 3. But instead we’re still on Day 2 for some reason? Do you have any screenshots or video you want to share with … --- ## [Support ticket creation is failing during peak times](https://community.gemsofwar.com/t/support-ticket-creation-is-failing-during-peak-times/23377)
**Author:** [@Mad\_Butch](https://community.gemsofwar.com/u/Mad_Butch)\ **Replies:** 6\ **Last updated:** [May 4, 2017, 7:56pm UTC](https://community.gemsofwar.com/t/support-ticket-creation-is-failing-during-peak-times/23377 "2017-05-04T19:56:24Z")
Hi guys, It looks like you support ticket system is overloading… I’m guessing due to all the issues this morning with disappearing rewards. But what happens is that you fill in the full support form, and click submit. … --- ## [You are not involved in the current GW](https://community.gemsofwar.com/t/you-are-not-involved-in-the-current-gw/23457)
**Author:** [@Venan](https://community.gemsofwar.com/u/Venan)\ **Replies:** 10\ **Last updated:** [May 4, 2017, 3:50am UTC](https://community.gemsofwar.com/t/you-are-not-involved-in-the-current-gw/23457 "2017-05-04T03:50:43Z")
What you were expecting to happen, and what actually happened? Guildmates who joined on Monday after Reset were expected to participate in GW. They receive “You are not involved in the current GW” message and can’t fig… --- ## [Scale Guard bug](https://community.gemsofwar.com/t/scale-guard-bug/23452)
**Author:** [@Ariel](https://community.gemsofwar.com/u/Ariel)\ **Replies:** 7\ **Last updated:** [May 3, 2017, 7:51pm UTC](https://community.gemsofwar.com/t/scale-guard-bug/23452 "2017-05-03T19:51:00Z")
The Scale Guards attack only the first position, as though their text read “Deal X damage to the first enemy” rather than “Deal X damage to an enemy.” Thanks to Snakes and Ladders event, Scale Guard defense teams are ea… --- ## [Seeing this with increasing frequency - incorrect mana award](https://community.gemsofwar.com/t/seeing-this-with-increasing-frequency-incorrect-mana-award/23484)
**Author:** [@htismaqe](https://community.gemsofwar.com/u/htismaqe)\ **Replies:** 5\ **Last updated:** [May 3, 2017, 11:45am UTC](https://community.gemsofwar.com/t/seeing-this-with-increasing-frequency-incorrect-mana-award/23484 "2017-05-03T11:45:00Z")
What you were expecting to happen, and what actually happened? Using a plus 2 blue banner and have a blue troop with 11/15 filled. I match 3 blues and end up with 14/15. It’s like the +2 isn’t being applied. I usuall… --- ## [Wrong Matchup in Guild Wars](https://community.gemsofwar.com/t/wrong-matchup-in-guild-wars/23495)
**Author:** [@Skappy](https://community.gemsofwar.com/u/Skappy)\ **Replies:** 1\ **Last updated:** [May 3, 2017, 10:23am UTC](https://community.gemsofwar.com/t/wrong-matchup-in-guild-wars/23495 "2017-05-03T10:23:27Z")
What you were expecting to happen, and what actually happened? I was expecting to fight the Paragon of the opposing guild. Instead I matched against someone who was in no guild, inactive for over a year and way too low … --- ## [Wraith traits bugged?](https://community.gemsofwar.com/t/wraith-traits-bugged/21210)
**Author:** [@Mad\_Butch](https://community.gemsofwar.com/u/Mad_Butch)\ **Replies:** 8\ **Last updated:** [May 1, 2017, 7:09pm UTC](https://community.gemsofwar.com/t/wraith-traits-bugged/21210 "2017-05-01T19:09:30Z")
Wraith traits say that the wraith does death mark and freeze when doing skull damage. But what is happening is that when my card attacks him (so I do the skull damage), my card gets the frozen and death mark on him. Is… --- ## [Guilds with points before GW begins](https://community.gemsofwar.com/t/guilds-with-points-before-gw-begins/23411)
**Author:** [@ONOPALAVER](https://community.gemsofwar.com/u/ONOPALAVER)\ **Replies:** 1\ **Last updated:** [May 1, 2017, 5:33pm UTC](https://community.gemsofwar.com/t/guilds-with-points-before-gw-begins/23411 "2017-05-01T17:33:07Z")
Hi, I see this now and I think is impossible. It´s a bugg?? Maybe some guilds need some advantage , (the warriors are here). :wink: Is that possible? cheers --- ## [Sentinels lack information](https://community.gemsofwar.com/t/sentinels-lack-information/23410)
**Author:** [@Ariel](https://community.gemsofwar.com/u/Ariel)\ **Replies:** 0\ **Last updated:** [May 1, 2017, 5:23pm UTC](https://community.gemsofwar.com/t/sentinels-lack-information/23410 "2017-05-01T17:23:48Z")
When you buy something or spend resources, it should explain what is being purchased. Sentinels currently display that you are buying Attack, Life, etc but not an amount. In fact, once you have purchased some, it ca… --- ## [Guild ranked 91 in wars, but got level 100+ prize](https://community.gemsofwar.com/t/guild-ranked-91-in-wars-but-got-level-100-prize/23404)
**Author:** [@Valatar](https://community.gemsofwar.com/u/Valatar)\ **Replies:** 4\ **Last updated:** [May 1, 2017, 4:59pm UTC](https://community.gemsofwar.com/t/guild-ranked-91-in-wars-but-got-level-100-prize/23404 "2017-05-01T16:59:55Z")
According to the scoreboard, Gem Boiz placed in the 9th tier and is listed as sharing 91st place with the others in the tier, but we received the prize for people whose rank was over 100. --- ## [Giant spider gives turn to enemy](https://community.gemsofwar.com/t/giant-spider-gives-turn-to-enemy/18092)
**Author:** [@vidokas](https://community.gemsofwar.com/u/vidokas)\ **Replies:** 16\ **Last updated:** [May 1, 2017, 11:09am UTC](https://community.gemsofwar.com/t/giant-spider-gives-turn-to-enemy/18092 "2017-05-01T11:09:25Z")
What you were expecting to happen, and what actually happened? have board with similar setup. p-purple, g-green. (p)(p)(g)(p)(p) Cast giant spider spell by choosing green gem game freezes for a sec. gems are transfo… --- ## [Monday mornings are becoming an error screen mess](https://community.gemsofwar.com/t/monday-mornings-are-becoming-an-error-screen-mess/23379)
**Author:** [@Mad\_Butch](https://community.gemsofwar.com/u/Mad_Butch)\ **Replies:** 1\ **Last updated:** [May 1, 2017, 9:13am UTC](https://community.gemsofwar.com/t/monday-mornings-are-becoming-an-error-screen-mess/23379 "2017-05-01T09:13:59Z")
Hi guys, This was the worst Monday morning that I have seen in Gems of War. On top of the usual errors when completing guild tasks, we now also got connection errors every time you tried to finish a guild tasks (fixabl… --- ## [Double guild rewards](https://community.gemsofwar.com/t/double-guild-rewards/23378)
**Author:** [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\ **Replies:** 1\ **Last updated:** [May 1, 2017, 7:50am UTC](https://community.gemsofwar.com/t/double-guild-rewards/23378 "2017-05-01T07:50:54Z")
What you were expecting to happen, and what actually happened? This morning i got double guild war rewards mail. Also i got empty seals msg. Majority of our guild if not all members aren’t getting seals. What will be h… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=51) [Next page](https://community.gemsofwar.com/c/support/10.md?page=53)