# Support

**URL:** https://community.gemsofwar.com/c/support/10.md?page=51

[Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md)

**Page:** 52

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## [Of these 7 troops, aside from Tezca, which ones are live?](https://community.gemsofwar.com/t/of-these-7-troops-aside-from-tezca-which-ones-are-live/24427)

<div class="topic-metadata">

**Author:** [@PowerPlay](https://community.gemsofwar.com/u/PowerPlay)\
**Replies:** 10\
**Last updated:** [May 21, 2017, 5:32am UTC](https://community.gemsofwar.com/t/of-these-7-troops-aside-from-tezca-which-ones-are-live/24427 "2017-05-21T05:32:20Z")

</div>

I’m starting to think only Tezzy’s the one you can get right now; I haven’t opened a LOT of chests but even I know I shoulda gotten more than the kingdom epic. This is on PS4.

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## [Guild chests giving the wrong level cards](https://community.gemsofwar.com/t/guild-chests-giving-the-wrong-level-cards/13141)

<div class="topic-metadata">

**Author:** [@LYNDALE](https://community.gemsofwar.com/u/LYNDALE)\
**Replies:** 6\
**Last updated:** [May 21, 2017, 1:18am UTC](https://community.gemsofwar.com/t/guild-chests-giving-the-wrong-level-cards/13141 "2017-05-21T01:18:34Z")

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What you were expecting to happen, and what actually happened? Drew common cards from a guild level 5 guild chest. There aren’t supposed to be commons at this level What are the steps to make it happen again? Draw aga…

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## [Quests & Class unlock bugs](https://community.gemsofwar.com/t/quests-class-unlock-bugs/24452)

<div class="topic-metadata">

**Author:** [@hapi](https://community.gemsofwar.com/u/hapi)\
**Replies:** 1\
**Last updated:** [May 20, 2017, 11:37pm UTC](https://community.gemsofwar.com/t/quests-class-unlock-bugs/24452 "2017-05-20T23:37:06Z")

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What you were expecting to happen, and what actually happened? I’ve completed the Mist of Scales Quests, but Class Assassin has not been unlocked. It must be a bug. Please help me reset quests, or unlock the Class，thx W…

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## [Server Down on Steam](https://community.gemsofwar.com/t/server-down-on-steam/24245)

<div class="topic-metadata">

**Author:** [@pnast](https://community.gemsofwar.com/u/pnast)\
**Replies:** 20\
**Last updated:** [May 19, 2017, 7:55pm UTC](https://community.gemsofwar.com/t/server-down-on-steam/24245 "2017-05-19T19:55:04Z")

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The server keeps going down on steam for a few minutes at a time. It is happening to all my guild members.

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## [Points from last week's guild wars are not carrying over](https://community.gemsofwar.com/t/points-from-last-weeks-guild-wars-are-not-carrying-over/23384)

<div class="topic-metadata">

**Author:** [@Whiskeyjack](https://community.gemsofwar.com/u/Whiskeyjack)\
**Replies:** 165\
**Last updated:** [May 19, 2017, 12:54pm UTC](https://community.gemsofwar.com/t/points-from-last-weeks-guild-wars-are-not-carrying-over/23384 "2017-05-19T12:54:57Z")

</div>

What you were expecting to happen, and what actually happened? I was expecting the player ranking for this week’s guild wars to be ordered according to the points earned last week. So the paragon is the person that obta…

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## [Server Down on xbox](https://community.gemsofwar.com/t/server-down-on-xbox/24237)

<div class="topic-metadata">

**Author:** [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\
**Replies:** 32\
**Last updated:** [May 18, 2017, 1:14pm UTC](https://community.gemsofwar.com/t/server-down-on-xbox/24237 "2017-05-18T13:14:17Z")

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Says the server is down and many people were playing guild war matches. I am assuming they will count as losses. I am scared to try and play them.

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## [Cannot start Paragon battle in Guild Wars (Xbox One)](https://community.gemsofwar.com/t/cannot-start-paragon-battle-in-guild-wars-xbox-one/24302)

<div class="topic-metadata">

**Author:** [@sidbushes](https://community.gemsofwar.com/u/sidbushes)\
**Replies:** 6\
**Last updated:** [May 18, 2017, 2:29am UTC](https://community.gemsofwar.com/t/cannot-start-paragon-battle-in-guild-wars-xbox-one/24302 "2017-05-18T02:29:45Z")

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Won the first four battles for the day, time to do the last one, except I can’t. Everything looks like it’s working correctly except that pressing A at the “Attack!” screen causes nothing to happen. I restarted the game,…

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## [Something smells a bit fishy](https://community.gemsofwar.com/t/something-smells-a-bit-fishy/24319)

<div class="topic-metadata">

**Author:** [@SpecialRX](https://community.gemsofwar.com/u/SpecialRX)\
**Replies:** 2\
**Last updated:** [May 18, 2017, 1:34am UTC](https://community.gemsofwar.com/t/something-smells-a-bit-fishy/24319 "2017-05-18T01:34:07Z")

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…and its not my crotch. Under which circumstances would a player be able to achieve 0 attack wins, 0 attack losses, 91 defensive wins, 0 defensive losses. Is this person, somehow, taking the piss? ('Cos those numbers …

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## [Summoned troops lower stats](https://community.gemsofwar.com/t/summoned-troops-lower-stats/18684)

<div class="topic-metadata">

**Author:** [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\
**Replies:** 5\
**Last updated:** [May 17, 2017, 6:54pm UTC](https://community.gemsofwar.com/t/summoned-troops-lower-stats/18684 "2017-05-17T18:54:55Z")

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What you were expecting to happen, and what actually happened? Summoned troops don’t get status bonuses from guild statues. I tried summoning different troops and all of the troops summoned are having 8 less hp and armo…

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## [Crashing when going into guild wars fight](https://community.gemsofwar.com/t/crashing-when-going-into-guild-wars-fight/24301)

<div class="topic-metadata">

**Author:** [@Yourmum](https://community.gemsofwar.com/u/Yourmum)\
**Replies:** 3\
**Last updated:** [May 17, 2017, 5:36pm UTC](https://community.gemsofwar.com/t/crashing-when-going-into-guild-wars-fight/24301 "2017-05-17T17:36:10Z")

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Anyone else having this problem on ps4? Seems to have been effecting my guild all day.

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## [Global Chat for PS4](https://community.gemsofwar.com/t/global-chat-for-ps4/24300)

<div class="topic-metadata">

**Author:** [@FnAhOlE](https://community.gemsofwar.com/u/FnAhOlE)\
**Replies:** 1\
**Last updated:** [May 17, 2017, 5:19pm UTC](https://community.gemsofwar.com/t/global-chat-for-ps4/24300 "2017-05-17T17:19:03Z")

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Is the Global chat server for PS4 broke/offline?

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## [Pop-up "Your topic is similar to" buggy](https://community.gemsofwar.com/t/pop-up-your-topic-is-similar-to-buggy/24296)

<div class="topic-metadata">

**Author:** [@Ariel](https://community.gemsofwar.com/u/Ariel)\
**Replies:** 0\
**Last updated:** [May 17, 2017, 3:58pm UTC](https://community.gemsofwar.com/t/pop-up-your-topic-is-similar-to-buggy/24296 "2017-05-17T15:58:34Z")

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When this pop-up appears, the “X” \[close\] and the down arrow \[hide pane\] do not work. Sometimes. This is in Windows 10, Firefox. Multiple builds, this bug is not new. I think this happens when the screen size is not f…

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## [Beginning of turn effects (traits) cover 1/3 of the screen](https://community.gemsofwar.com/t/beginning-of-turn-effects-traits-cover-1-3-of-the-screen/24293)

<div class="topic-metadata">

**Author:** [@Ariel](https://community.gemsofwar.com/u/Ariel)\
**Replies:** 0\
**Last updated:** [May 17, 2017, 3:40pm UTC](https://community.gemsofwar.com/t/beginning-of-turn-effects-traits-cover-1-3-of-the-screen/24293 "2017-05-17T15:40:19Z")

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In the pic, you can see that the first column is 100% blocked and then other columns are obscured to varying degrees. What this means for gameplay is that we have two choices: Lose time as we wait to take our turn \[Fo…

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## [I lost my troops need help](https://community.gemsofwar.com/t/i-lost-my-troops-need-help/24290)

<div class="topic-metadata">

**Author:** [@android18](https://community.gemsofwar.com/u/android18)\
**Replies:** 1\
**Last updated:** [May 17, 2017, 2:41pm UTC](https://community.gemsofwar.com/t/i-lost-my-troops-need-help/24290 "2017-05-17T14:41:26Z")

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i was playing gems of war on my ps4 had my tropps come back 8 hrs later there were gone 7 of them I had 25 dragon eggs gone my dragon monk gone luther gone cany any body help me here

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## [0 min defence wins?](https://community.gemsofwar.com/t/0-min-defence-wins/23963)

<div class="topic-metadata">

**Author:** [@netwizard](https://community.gemsofwar.com/u/netwizard)\
**Replies:** 19\
**Last updated:** [May 17, 2017, 10:21am UTC](https://community.gemsofwar.com/t/0-min-defence-wins/23963 "2017-05-17T10:21:36Z")

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Hello, I was doing Casual PVP farm against single Elspeth (you only have to pay 50 gold to refresh the list), and one of my guildmates took a screenshot of some guy complaining that I was doing 0 min figths against him? …

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## [Ps4 servers down too](https://community.gemsofwar.com/t/ps4-servers-down-too/24252)

<div class="topic-metadata">

**Author:** [@Santandrix](https://community.gemsofwar.com/u/Santandrix)\
**Replies:** 2\
**Last updated:** [May 17, 2017, 1:50am UTC](https://community.gemsofwar.com/t/ps4-servers-down-too/24252 "2017-05-17T01:50:39Z")

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Can we get some support- all servers are down!!!

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## [Issue inviting a friend to guild](https://community.gemsofwar.com/t/issue-inviting-a-friend-to-guild/24240)

<div class="topic-metadata">

**Author:** [@Lennexfox](https://community.gemsofwar.com/u/Lennexfox)\
**Replies:** 2\
**Last updated:** [May 16, 2017, 3:13pm UTC](https://community.gemsofwar.com/t/issue-inviting-a-friend-to-guild/24240 "2017-05-16T15:13:51Z")

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What you were expecting to happen, and what actually happened? Wanted to add a friend to a guild I’m in (Southern Paladins) using his invite code (listing as IAIA 1). When trying to invite him, I am met with an invalid …

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## [30 Guild Members while there are only 23 in roster ---SOLVED---](https://community.gemsofwar.com/t/30-guild-members-while-there-are-only-23-in-roster-solved/21437)

<div class="topic-metadata">

**Author:** [@DekeHikari](https://community.gemsofwar.com/u/DekeHikari)\
**Replies:** 2\
**Last updated:** [May 16, 2017, 1:38pm UTC](https://community.gemsofwar.com/t/30-guild-members-while-there-are-only-23-in-roster-solved/21437 "2017-05-16T13:38:57Z")

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Hi all. One of my Guild Members noticed there are only 23 Members listed in our Guild roster but system says we’re 30 Members… This is a serious disadvantage and it’s this way since a long time. What can I do to solve t…

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## [Guild war this week?](https://community.gemsofwar.com/t/guild-war-this-week/24156)

<div class="topic-metadata">

**Author:** [@Yourmum](https://community.gemsofwar.com/u/Yourmum)\
**Replies:** 8\
**Last updated:** [May 16, 2017, 7:37am UTC](https://community.gemsofwar.com/t/guild-war-this-week/24156 "2017-05-16T07:37:23Z")

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I registered on Saturday but the Guild Wars tab says I’m registered for the next war which starts in 6 days 22hrs. All the tabs are grayed out except the registration tab so don’t think I’ve successfully registered for t…

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## [Monday Guild Wars](https://community.gemsofwar.com/t/monday-guild-wars/24190)

<div class="topic-metadata">

**Author:** [@Crash333](https://community.gemsofwar.com/u/Crash333)\
**Replies:** 2\
**Last updated:** [May 16, 2017, 4:10am UTC](https://community.gemsofwar.com/t/monday-guild-wars/24190 "2017-05-16T04:10:39Z")

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What you were expecting to happen, and what actually happened? There should be a 0 but instead there is a 103 What are the steps to make it happen again? I just clicked on my Guild Wars Tab and looked on Ranking Do y…

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## [Having trouble logging in](https://community.gemsofwar.com/t/having-trouble-logging-in/24192)

<div class="topic-metadata">

**Author:** [@Belinda0891](https://community.gemsofwar.com/u/Belinda0891)\
**Replies:** 5\
**Last updated:** [May 16, 2017, 3:53am UTC](https://community.gemsofwar.com/t/having-trouble-logging-in/24192 "2017-05-16T03:53:09Z")

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What you were expecting to happen, and what actually happened? What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your p…

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## [When is Abynissia up next?](https://community.gemsofwar.com/t/when-is-abynissia-up-next/24132)

<div class="topic-metadata">

**Author:** [@aarons47](https://community.gemsofwar.com/u/aarons47)\
**Replies:** 23\
**Last updated:** [May 15, 2017, 8:40pm UTC](https://community.gemsofwar.com/t/when-is-abynissia-up-next/24132 "2017-05-15T20:40:11Z")

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Hello, I would like to get ahold of an Abynissia. Does anyone know when she will be in the drop pool again?

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## [Error in Guid War](https://community.gemsofwar.com/t/error-in-guid-war/24091)

<div class="topic-metadata">

**Author:** [@Edward](https://community.gemsofwar.com/u/Edward)\
**Replies:** 7\
**Last updated:** [May 14, 2017, 3:19pm UTC](https://community.gemsofwar.com/t/error-in-guid-war/24091 "2017-05-14T15:19:09Z")

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I won the 5th battle of Guid War The game has been standing for several minutes. Only the skull is spinning! What to do? .

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## [\[GW\] Broken fights](https://community.gemsofwar.com/t/gw-broken-fights/23472)

<div class="topic-metadata">

**Author:** [@ExVasterist](https://community.gemsofwar.com/u/ExVasterist)\
**Replies:** 4\
**Last updated:** [May 14, 2017, 3:08am UTC](https://community.gemsofwar.com/t/gw-broken-fights/23472 "2017-05-14T03:08:04Z")

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What you were expecting to happen, and what actually happened? That troops on both sides do what they were suppose to & inflict what their traits say they do! My Death has Death Mark with Skulls unlocked, I GOT HIT BY …

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## [Sir Gwayne + Defense = No Bonus Glory](https://community.gemsofwar.com/t/sir-gwayne-defense-no-bonus-glory/23947)

<div class="topic-metadata">

**Author:** [@Mgla](https://community.gemsofwar.com/u/Mgla)\
**Replies:** 7\
**Last updated:** [May 13, 2017, 10:45pm UTC](https://community.gemsofwar.com/t/sir-gwayne-defense-no-bonus-glory/23947 "2017-05-13T22:45:58Z")

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What you were expecting to happen, and what actually happened? Weekly event - Bonus Glory. Use Sir Gwayne in PVP and get 5 bonus Glory. Put Sir Gwayne in your defense and you don’t get bonus glory. So… this is either br…

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## [Bug Report - 'Wounded' enemies](https://community.gemsofwar.com/t/bug-report-wounded-enemies/24006)

<div class="topic-metadata">

**Author:** [@Elof3](https://community.gemsofwar.com/u/Elof3)\
**Replies:** 5\
**Last updated:** [May 13, 2017, 6:26am UTC](https://community.gemsofwar.com/t/bug-report-wounded-enemies/24006 "2017-05-13T06:26:36Z")

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What you were expecting to happen, and what actually happened? I had a team of Crimson Bat (fully traited), Wolf Knight, and Death (fully traited). Against un-buffed opponents, I can get earn bonus damage immediately o…

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## [Elspeth is deathmarking all my troops 😕](https://community.gemsofwar.com/t/elspeth-is-deathmarking-all-my-troops/23936)

<div class="topic-metadata">

**Author:** [@esslee](https://community.gemsofwar.com/u/esslee)\
**Replies:** 8\
**Last updated:** [May 12, 2017, 8:24am UTC](https://community.gemsofwar.com/t/elspeth-is-deathmarking-all-my-troops/23936 "2017-05-12T08:24:51Z")

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Playing Deathknight class hero at the top. When Elspeth popped all my troops were deathmarked. Has happened 2/2 times today. Remind me not to field this team in Guild Wars :scream:

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## [152/150 GW Battles](https://community.gemsofwar.com/t/152-150-gw-battles/23876)

<div class="topic-metadata">

**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\
**Replies:** 9\
**Last updated:** [May 12, 2017, 6:54am UTC](https://community.gemsofwar.com/t/152-150-gw-battles/23876 "2017-05-12T06:54:17Z")

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My guild is showing 152/150 guild war battles this day, despite having only done 150. We did have 1 replacement member on Monday, but every1 is showing 5 total battles. Not quite sure if this is glitching at all to give…

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## [WASTED task slot](https://community.gemsofwar.com/t/wasted-task-slot/21245)

<div class="topic-metadata">

**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\
**Replies:** 24\
**Last updated:** [May 12, 2017, 5:37am UTC](https://community.gemsofwar.com/t/wasted-task-slot/21245 "2017-05-12T05:37:11Z")

</div>

I already have all of my kingdoms at level to and I keep getting a “increase a kingdom’s level” task…it’s very annoying and I lose out on a task like that…we need a function to"roll the dice" basically and randomize one …

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## [Faced the same opponent twice on a 5/0 run in GW](https://community.gemsofwar.com/t/faced-the-same-opponent-twice-on-a-5-0-run-in-gw/23919)

<div class="topic-metadata">

**Author:** [@JohnDoe](https://community.gemsofwar.com/u/JohnDoe)\
**Replies:** 7\
**Last updated:** [May 11, 2017, 12:26pm UTC](https://community.gemsofwar.com/t/faced-the-same-opponent-twice-on-a-5-0-run-in-gw/23919 "2017-05-11T12:26:59Z")

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What you were expecting to happen, and what actually happened? I was expecting to face five different opponents in the daily Guild Wars. What are the steps to make it happen again? You tell me. Do you have any screen…

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