# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=50 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 51 --- ## [Weekly bonus not applied to hero once match starts](https://community.gemsofwar.com/t/weekly-bonus-not-applied-to-hero-once-match-starts/24964)
**Author:** [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Replies:** 1\ **Last updated:** [June 1, 2017, 8:18am UTC](https://community.gemsofwar.com/t/weekly-bonus-not-applied-to-hero-once-match-starts/24964 "2017-06-01T08:18:15Z")
The stats are not applied to the hero once the match starts. The opponent has the stats. The first picture is taken before I start the match and then the second picture is after I have started the match. My hero is a Me… --- ## [Air Brand is missing](https://community.gemsofwar.com/t/air-brand-is-missing/24918)
**Author:** [@Crash333](https://community.gemsofwar.com/u/Crash333)\ **Replies:** 3\ **Last updated:** [June 1, 2017, 8:05am UTC](https://community.gemsofwar.com/t/air-brand-is-missing/24918 "2017-06-01T08:05:43Z")
Hi, sometime ago, I asked some people in the chat and they couln’t give me an answer either It’s about the Trait: “Air Brand - Gain +1 Attack for each Yellow ally.” It got removed from all troops that had it, but it’s … --- ## [\#1 priority needs to be fixed](https://community.gemsofwar.com/t/1-priority-needs-to-be-fixed/24884)
**Author:** [@thebuck2613](https://community.gemsofwar.com/u/thebuck2613)\ **Replies:** 16\ **Last updated:** [May 31, 2017, 9:13pm UTC](https://community.gemsofwar.com/t/1-priority-needs-to-be-fixed/24884 "2017-05-31T21:13:11Z")
Ever since the 1 troop defense “quick fix” there has been some issues with battle strength. I am not so worried about it for my sake since i can make a team to beat most any team. But the newer players who actually have… --- ## [Kraken tentacle ability applied on hit status effect](https://community.gemsofwar.com/t/kraken-tentacle-ability-applied-on-hit-status-effect/24892)
**Author:** [@Gilgamesh](https://community.gemsofwar.com/u/Gilgamesh)\ **Replies:** 9\ **Last updated:** [May 31, 2017, 12:10am UTC](https://community.gemsofwar.com/t/kraken-tentacle-ability-applied-on-hit-status-effect/24892 "2017-05-31T00:10:21Z")
What you were expecting to happen, and what actually happened? Kraken should damage all troops with ability independent of the top troops skull damage and on hit effect vs the opponents top troop. What are the steps to… --- ## [Nevermind, resolved: Steam failing to connect](https://community.gemsofwar.com/t/nevermind-resolved-steam-failing-to-connect/24895)
**Author:** [@Rasper](https://community.gemsofwar.com/u/Rasper)\ **Replies:** 4\ **Last updated:** [May 30, 2017, 11:44pm UTC](https://community.gemsofwar.com/t/nevermind-resolved-steam-failing-to-connect/24895 "2017-05-30T23:44:53Z")
Anybody else experiencing issues logging in with Steam? Android is working fine though. --- ## [Guild full, member not in roster but in guild wars roster!](https://community.gemsofwar.com/t/guild-full-member-not-in-roster-but-in-guild-wars-roster/24828)
**Author:** [@Nephilim](https://community.gemsofwar.com/u/Nephilim)\ **Replies:** 8\ **Last updated:** [May 30, 2017, 7:36am UTC](https://community.gemsofwar.com/t/guild-full-member-not-in-roster-but-in-guild-wars-roster/24828 "2017-05-30T07:36:37Z")
Hi guys. Sorry for the direct messages and starting a new topic but I’m desperate to get this sorted before tomorrow if possible as I already have a guy unavailable for a few days. So, one of my guildies is taking a b… --- ## [Chest menu is not working](https://community.gemsofwar.com/t/chest-menu-is-not-working/24836)
**Author:** [@Vichu](https://community.gemsofwar.com/u/Vichu)\ **Replies:** 4\ **Last updated:** [May 30, 2017, 4:54am UTC](https://community.gemsofwar.com/t/chest-menu-is-not-working/24836 "2017-05-30T04:54:35Z")
What you were expecting to happen, and what actually happened? I was expecting to enter at the Chest menu and use my keys but i got trapped in an infinite loop with the charging color orbs. What are the steps to make i… --- ## [Not getting glory keys in PVP](https://community.gemsofwar.com/t/not-getting-glory-keys-in-pvp/24851)
**Author:** [@nando1881](https://community.gemsofwar.com/u/nando1881)\ **Replies:** 1\ **Last updated:** [May 30, 2017, 3:24am UTC](https://community.gemsofwar.com/t/not-getting-glory-keys-in-pvp/24851 "2017-05-30T03:24:42Z")
I\`m not getting any reward for ranking up in PVP. I wonder if anyone else is having troubles too. Not to mention the weird points that some teams are getting, like 2 death + Famine is 5.5k. Seems like the game is real… --- ## [Strength scores not meshing with troops in line up](https://community.gemsofwar.com/t/strength-scores-not-meshing-with-troops-in-line-up/24853)
**Author:** [@StormChasee](https://community.gemsofwar.com/u/StormChasee)\ **Replies:** 1\ **Last updated:** [May 30, 2017, 3:34am UTC](https://community.gemsofwar.com/t/strength-scores-not-meshing-with-troops-in-line-up/24853 "2017-05-30T03:34:58Z")
I’m seeing plenty of battles in which the strength scores do not mesh with the troops. It usually is way under what it should be. Other players have complained of this as well, but I didn’t see a thread on this. I’ve … --- ## [Event not working?](https://community.gemsofwar.com/t/event-not-working/24820)
**Author:** [@SusanF](https://community.gemsofwar.com/u/SusanF)\ **Replies:** 7\ **Last updated:** [May 29, 2017, 9:32am UTC](https://community.gemsofwar.com/t/event-not-working/24820 "2017-05-29T09:32:45Z")
What you were expecting to happen, and what actually happened? The merchant’s crossing event doesn’t seem to be working - I’m not earning any snotstones despite playing against lots of Raksha in pvp. What are the steps… --- ## [Paladin Bug - Attack fizzling](https://community.gemsofwar.com/t/paladin-bug-attack-fizzling/24001)
**Author:** [@Salibu](https://community.gemsofwar.com/u/Salibu)\ **Replies:** 13\ **Last updated:** [May 28, 2017, 7:52am UTC](https://community.gemsofwar.com/t/paladin-bug-attack-fizzling/24001 "2017-05-28T07:52:55Z")
What you were expecting to happen, and what actually happened? (From perspective of the Paladin being on my DEFENSE when a guildie tested my defense) Put together a team of Paladin, Paladin, Templar and Paladin. After … --- ## [Assassinate Perk](https://community.gemsofwar.com/t/assassinate-perk/24737)
**Author:** [@SpinelesS](https://community.gemsofwar.com/u/SpinelesS)\ **Replies:** 2\ **Last updated:** [May 27, 2017, 10:13am UTC](https://community.gemsofwar.com/t/assassinate-perk/24737 "2017-05-27T10:13:35Z")
Assassinate 10% chance to assassinate the last enemy when I deal skull damage Unsure if this is intentional or not, but is Assassinate supposed to still work when your entangled? just lost half my team to an entangled … --- ## [Gard's Avatar wasn't working as I expected, but now I understand! (answered)](https://community.gemsofwar.com/t/gards-avatar-wasnt-working-as-i-expected-but-now-i-understand-answered/24735)
**Author:** [@vipag](https://community.gemsofwar.com/u/vipag)\ **Replies:** 7\ **Last updated:** [May 27, 2017, 9:03am UTC](https://community.gemsofwar.com/t/gards-avatar-wasnt-working-as-i-expected-but-now-i-understand-answered/24735 "2017-05-27T09:03:50Z")
I’ve noticed using this troop doesn’t always result in the expected damage (normally does, biut occasionally doesn’t) … see first screen shot where it should do over 300 damage: 15 + (boost ratio=2) x 152 = 332 expected … --- ## [Búsquedas en la pestaña Tropas](https://community.gemsofwar.com/t/busquedas-en-la-pestana-tropas/24677)
**Author:** [@Chideki](https://community.gemsofwar.com/u/Chideki)\ **Replies:** 4\ **Last updated:** [May 26, 2017, 10:36am UTC](https://community.gemsofwar.com/t/busquedas-en-la-pestana-tropas/24677 "2017-05-26T10:36:27Z")
¿Para la xbox, cuando se podrá realizar búsquedas en la pestaña de Tropas cómo ocurre la versión de PC y la versión Android? --- ## [\[Solved\] Missing troops - sorting issue](https://community.gemsofwar.com/t/solved-missing-troops-sorting-issue/24227)
**Author:** [@Doghouse](https://community.gemsofwar.com/u/Doghouse)\ **Replies:** 4\ **Last updated:** [May 26, 2017, 9:14am UTC](https://community.gemsofwar.com/t/solved-missing-troops-sorting-issue/24227 "2017-05-26T09:14:52Z")
What you were expecting to happen, and what actually happened? I am expecting all missing troops to be listed at the top of my troop list when checking the “show all” button and sorting by Amount. What actually happene… --- ## [A Mythic GW troop!](https://community.gemsofwar.com/t/a-mythic-gw-troop/24619)
**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Replies:** 27\ **Last updated:** [May 26, 2017, 9:04am UTC](https://community.gemsofwar.com/t/a-mythic-gw-troop/24619 "2017-05-26T09:04:06Z")
What you were expecting to happen, and what actually happened? What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your p… --- ## [Wrong Guild Wars points](https://community.gemsofwar.com/t/wrong-guild-wars-points/24654)
**Author:** [@Izibaar](https://community.gemsofwar.com/u/Izibaar)\ **Replies:** 5\ **Last updated:** [May 26, 2017, 2:56am UTC](https://community.gemsofwar.com/t/wrong-guild-wars-points/24654 "2017-05-26T02:56:10Z")
I played my 5 guild wars matches today and my points seem wrong. Points: 200 / 400 / 558 / 801 / 1001 My team: Behemoth, Rowanne, Valkyrie, Sun & Moon The statue bonus was 43% and I have one green unit in my team. Ho… --- ## [Rewards section of shop not featuring weekly troop](https://community.gemsofwar.com/t/rewards-section-of-shop-not-featuring-weekly-troop/9437)
**Author:** [@Dread\_Maximus](https://community.gemsofwar.com/u/Dread_Maximus)\ **Replies:** 4\ **Last updated:** [May 26, 2017, 2:03am UTC](https://community.gemsofwar.com/t/rewards-section-of-shop-not-featuring-weekly-troop/9437 "2017-05-26T02:03:29Z")
I went into the rewards in shop today to buy Ifrit for glory, but the chest wasn’t there. The only things there were the usual souls, treasure maps, and spoils of war. Is this intentional or just a mishap? --- ## [Guild chests bugged? We hit 20k seals but still getting whites](https://community.gemsofwar.com/t/guild-chests-bugged-we-hit-20k-seals-but-still-getting-whites/24693)
**Author:** [@titanicsink](https://community.gemsofwar.com/u/titanicsink)\ **Replies:** 5\ **Last updated:** [May 26, 2017, 12:10am UTC](https://community.gemsofwar.com/t/guild-chests-bugged-we-hit-20k-seals-but-still-getting-whites/24693 "2017-05-26T00:10:24Z")
The guild has 20k seals. I redeemed 4 chests and ended up with two whites. Whats going on with it? We’re supposed to be getting at minimum rares. Does anyone know why this is broken? Thanks To clarify, I received a … --- ## [Question about Plague killing foes](https://community.gemsofwar.com/t/question-about-plague-killing-foes/24679)
**Author:** [@KrudlerTheHorse](https://community.gemsofwar.com/u/KrudlerTheHorse)\ **Replies:** 15\ **Last updated:** [May 25, 2017, 11:30pm UTC](https://community.gemsofwar.com/t/question-about-plague-killing-foes/24679 "2017-05-25T23:30:15Z")
For me on Steam/PC, Plague won’t kill troop(s) with his spell. If it targets the Health stat of the enemy it generally works fine, but if the Health stat is low enough such that it would kill the enemy it does ‘nothing’… --- ## [Strange Guild Wars bracket movement](https://community.gemsofwar.com/t/strange-guild-wars-bracket-movement/23815)
**Author:** [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Replies:** 147\ **Last updated:** [May 25, 2017, 2:45pm UTC](https://community.gemsofwar.com/t/strange-guild-wars-bracket-movement/23815 "2017-05-25T14:45:39Z")
What you were expecting to happen, and what actually happened? This week Tigerclaw finished #7 in bracket 1 (772559 points), Match Masters finished #10 in bracket 1 (724469 points). As a result, Tigerclaw was moved down… --- ## [Bug Report - Lion and Tiger Issue (Not the PVP one)](https://community.gemsofwar.com/t/bug-report-lion-and-tiger-issue-not-the-pvp-one/10764)
**Author:** [@LegendMaker](https://community.gemsofwar.com/u/LegendMaker)\ **Replies:** 19\ **Last updated:** [May 25, 2017, 10:33am UTC](https://community.gemsofwar.com/t/bug-report-lion-and-tiger-issue-not-the-pvp-one/10764 "2017-05-25T10:33:43Z")
I initially posted this in the existing thread about the traits-related bug in constructed, but I’m afraid it wasn’t visible enough, as this is an entirely separate issue (and I think it might be more concerning for this… --- ## [Vanished Glory help help](https://community.gemsofwar.com/t/vanished-glory-help-help/24560)
**Author:** [@s.jerseychaos](https://community.gemsofwar.com/u/s.jerseychaos)\ **Replies:** 7\ **Last updated:** [May 24, 2017, 2:23am UTC](https://community.gemsofwar.com/t/vanished-glory-help-help/24560 "2017-05-24T02:23:31Z")
What you were expecting to happen, and what actually happened? I did my usual morning login and claimed all my email. Went look at the new troops and traitstones in Glory Rewards. I went to chests and started to spend m… --- ## [Carnex Trait Bug](https://community.gemsofwar.com/t/carnex-trait-bug/24622)
**Author:** [@omikapsi](https://community.gemsofwar.com/u/omikapsi)\ **Replies:** 3\ **Last updated:** [May 23, 2017, 10:46pm UTC](https://community.gemsofwar.com/t/carnex-trait-bug/24622 "2017-05-23T22:46:17Z")
Not sure if this is an ongoing issue, but for some reason my Carnex lost it’s Impervious during a match and it’s Spiked Armor wasn’t working. A match or two later it got devoured. No stuns active at either time (althoug… --- ## [(solved) Where are my penguins?](https://community.gemsofwar.com/t/solved-where-are-my-penguins/24544)
**Author:** [@Venan](https://community.gemsofwar.com/u/Venan)\ **Replies:** 9\ **Last updated:** [May 23, 2017, 4:02pm UTC](https://community.gemsofwar.com/t/solved-where-are-my-penguins/24544 "2017-05-23T16:02:29Z")
What you were expecting to happen, and what actually happened? I didn’t get my GW reward last week, it never appeared in my mail box. Created a ticket right away. Waited for 4 days, before getting a question from stuff … --- ## ["The Other Side of Dawn" - PS4 trophy](https://community.gemsofwar.com/t/the-other-side-of-dawn-ps4-trophy/24497)
**Author:** [@sxesic](https://community.gemsofwar.com/u/sxesic)\ **Replies:** 2\ **Last updated:** [May 22, 2017, 1:12am UTC](https://community.gemsofwar.com/t/the-other-side-of-dawn-ps4-trophy/24497 "2017-05-22T01:12:11Z")
Just finished my last (30.) match, but no trophy. Glitch? Or I need to wait for the end/results of the week? --- ## [RESOLVED: Disappearing in-game mail (TIP: open mail from top to bottom)](https://community.gemsofwar.com/t/resolved-disappearing-in-game-mail-tip-open-mail-from-top-to-bottom/23757)
**Author:** [@Mad\_Butch](https://community.gemsofwar.com/u/Mad_Butch)\ **Replies:** 21\ **Last updated:** [May 22, 2017, 12:37am UTC](https://community.gemsofwar.com/t/resolved-disappearing-in-game-mail-tip-open-mail-from-top-to-bottom/23757 "2017-05-22T00:37:50Z")
Last week, my wife had 6 mails in her mailbox, she clicked her path to glory 1 reward mail, and got an empty blue ERROR box with a SUPPORT button. All she can do is close the game. When she opened up her game again, and… --- ## [Ice Golem - Not applying freeze on skull damage](https://community.gemsofwar.com/t/ice-golem-not-applying-freeze-on-skull-damage/24472)
**Author:** [@Fizpez](https://community.gemsofwar.com/u/Fizpez)\ **Replies:** 3\ **Last updated:** [May 21, 2017, 5:41pm UTC](https://community.gemsofwar.com/t/ice-golem-not-applying-freeze-on-skull-damage/24472 "2017-05-21T17:41:08Z")
Ice Golem when traited out should apply freeze when doing skull damage - at least 3 times in a row it failed to apply the status affect on 3 different enemies in PvP. I checked to insure none of them were immune - none w… --- ## [Daily Guild War Victory seals are not applying](https://community.gemsofwar.com/t/daily-guild-war-victory-seals-are-not-applying/24470)
**Author:** [@Annaerith](https://community.gemsofwar.com/u/Annaerith)\ **Replies:** 5\ **Last updated:** [May 21, 2017, 4:16pm UTC](https://community.gemsofwar.com/t/daily-guild-war-victory-seals-are-not-applying/24470 "2017-05-21T16:16:19Z")
What you were expecting to happen, and what actually happened? collected daily victory after reaching 1500 daily seals i expected to get seals at least in my personal/total seals count i got no seals added What are t… --- ## [Of these 7 troops, aside from Tezca, which ones are live?](https://community.gemsofwar.com/t/of-these-7-troops-aside-from-tezca-which-ones-are-live/24427)
**Author:** [@PowerPlay](https://community.gemsofwar.com/u/PowerPlay)\ **Replies:** 10\ **Last updated:** [May 21, 2017, 5:32am UTC](https://community.gemsofwar.com/t/of-these-7-troops-aside-from-tezca-which-ones-are-live/24427 "2017-05-21T05:32:20Z")
I’m starting to think only Tezzy’s the one you can get right now; I haven’t opened a LOT of chests but even I know I shoulda gotten more than the kingdom epic. This is on PS4. [Previous page](https://community.gemsofwar.com/c/support/10.md?page=49) [Next page](https://community.gemsofwar.com/c/support/10.md?page=51)