# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=5 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 6 --- ## [Refund, unplayable game](https://community.gemsofwar.com/t/refund-unplayable-game/80742)
**Author:** [@KlockiLEGO](https://community.gemsofwar.com/u/KlockiLEGO)\ **Replies:** 1\ **Last updated:** [July 31, 2023, 9:16pm UTC](https://community.gemsofwar.com/t/refund-unplayable-game/80742 "2023-07-31T21:16:12Z")
Where i can get refund for latest Campaign Pass (The Dread Capitan’s Chest)?? Game is unplayable for me with the new UI after 7.0 update --- ## [Wie kaputt is dieses Spiel eigendlich?](https://community.gemsofwar.com/t/wie-kaputt-is-dieses-spiel-eigendlich/80442)
**Author:** [@Norrin.Radd](https://community.gemsofwar.com/u/Norrin.Radd)\ **Replies:** 2\ **Last updated:** [July 18, 2023, 4:06pm UTC](https://community.gemsofwar.com/t/wie-kaputt-is-dieses-spiel-eigendlich/80442 "2023-07-18T16:06:35Z")
Die Situation: Ich hatte über 2800 std in diesem Spiel. Musste leider aufgrund des PC verlustes auf Mobile wechseln wass auch funktioniert hatte. Dies ist leider auch schon ein jahr her und weil das auf dem Handy beschis… --- ## [Guild 10k level grants nothing](https://community.gemsofwar.com/t/guild-10k-level-grants-nothing/80440)
**Author:** [@DracoL1ch](https://community.gemsofwar.com/u/DracoL1ch)\ **Replies:** 7\ **Last updated:** [July 17, 2023, 6:52pm UTC](https://community.gemsofwar.com/t/guild-10k-level-grants-nothing/80440 "2023-07-17T18:52:15Z")
--- ## [\[Contact Support\] Account not Found](https://community.gemsofwar.com/t/contact-support-account-not-found/80274)
**Author:** [@Chrissi](https://community.gemsofwar.com/u/Chrissi)\ **Replies:** 2\ **Last updated:** [June 22, 2023, 7:56am UTC](https://community.gemsofwar.com/t/contact-support-account-not-found/80274 "2023-06-22T07:56:16Z")
Mein Account wird über den Einladungscode “CHRISSI” nicht gefunden. Und jetzt in einer Gilde wenn man mir ein Geschenk schicken möchte kommt auch immer wieder die Meldung Spieler konnte nicht gefunden werden. Spiel wurd… --- ## [Legends Reborn delayed](https://community.gemsofwar.com/t/legends-reborn-delayed/80193)
**Author:** [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)\ **Replies:** 5\ **Last updated:** [June 10, 2023, 12:59am UTC](https://community.gemsofwar.com/t/legends-reborn-delayed/80193 "2023-06-10T00:59:42Z")
Simple question. Why? And why out of nowhere? --- ## [How to pick delve rooms order?](https://community.gemsofwar.com/t/how-to-pick-delve-rooms-order/58128)
**Author:** [@Tuaya](https://community.gemsofwar.com/u/Tuaya)\ **Replies:** 2\ **Last updated:** [May 31, 2023, 10:59am UTC](https://community.gemsofwar.com/t/how-to-pick-delve-rooms-order/58128 "2023-05-31T10:59:23Z")
Hey, could I get some help please? When doing a Faction Event, if I’m going for leaderboard, I believe I know that the “correct” path is to take highest multiplier rooms first and work your way down. However if points … --- ## [Can't find Spring Imp](https://community.gemsofwar.com/t/cant-find-spring-imp/80071)
**Author:** [@lillite](https://community.gemsofwar.com/u/lillite)\ **Replies:** 3\ **Last updated:** [May 31, 2023, 7:36am UTC](https://community.gemsofwar.com/t/cant-find-spring-imp/80071 "2023-05-31T07:36:37Z")
Hallo, I tried everything to get a Spring Imp in the last 2 Month, but i did not got a single one. I did spend all My Gem-keys and almost all my other keys, beside event. compared to this: Seasonal Imp Schedule the im… --- ## [Is it possible to revert troop upgrade?](https://community.gemsofwar.com/t/is-it-possible-to-revert-troop-upgrade/80096)
**Author:** [@remizyaka777](https://community.gemsofwar.com/u/remizyaka777)\ **Replies:** 2\ **Last updated:** [May 30, 2023, 11:06am UTC](https://community.gemsofwar.com/t/is-it-possible-to-revert-troop-upgrade/80096 "2023-05-30T11:06:02Z")
Accidentally upgraded troop Devil with mass upgrade button. Is it possible to downgrade troop? Collected it to craft trick and treat weapon… --- ## [Crystal Dragon Eggs](https://community.gemsofwar.com/t/crystal-dragon-eggs/79515)
**Author:** [@AgentLabKoat](https://community.gemsofwar.com/u/AgentLabKoat)\ **Replies:** 30\ **Last updated:** [May 25, 2023, 6:23pm UTC](https://community.gemsofwar.com/t/crystal-dragon-eggs/79515 "2023-05-25T18:23:35Z")
Wondering Why I Get Multiples Of Crystal Dragons When Making Crystal Eggs, That I Already Own. Being Blunt, I Drop About $50-$75 A Month On This Game, So I Don’t Think It’s Unreasonable To Expect A Different Crystal Drag… --- ## [Stuck on pets](https://community.gemsofwar.com/t/stuck-on-pets/79397)
**Author:** [@SuperEBD](https://community.gemsofwar.com/u/SuperEBD)\ **Replies:** 9\ **Last updated:** [April 4, 2023, 11:43pm UTC](https://community.gemsofwar.com/t/stuck-on-pets/79397 "2023-04-04T23:43:57Z")
I’ve got several kingdoms stuck at power level 16 or so, for needing 2 fully leveled pets. Weekly pet rescue and daily offers seem hit or miss with it. I guess there’s no other way procure these pesky pets? --- ## [Server Error after GW Victory](https://community.gemsofwar.com/t/server-error-after-gw-victory/79343)
**Author:** [@Faroo](https://community.gemsofwar.com/u/Faroo)\ **Replies:** 1\ **Last updated:** [March 29, 2023, 9:13pm UTC](https://community.gemsofwar.com/t/server-error-after-gw-victory/79343 "2023-03-29T21:13:35Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. What kind of BS is this? Happened immediately a… --- ## [Fix the last upgrade on Essence of Evil and Trick or Treat](https://community.gemsofwar.com/t/fix-the-last-upgrade-on-essence-of-evil-and-trick-or-treat/79171)
**Author:** [@ElPolloLoco82](https://community.gemsofwar.com/u/ElPolloLoco82)\ **Replies:** 15\ **Last updated:** [March 15, 2023, 4:15am UTC](https://community.gemsofwar.com/t/fix-the-last-upgrade-on-essence-of-evil-and-trick-or-treat/79171 "2023-03-15T04:15:09Z")
The last upgrade on Essence of Evil and Trick or Treat is currently weakening the weapon tremendously. It’s supposed to have a 10% chance to transform the first card into a Toad, and it’s triggering on the 1st turn at w… --- ## [What unlocks Vulpacea?](https://community.gemsofwar.com/t/what-unlocks-vulpacea/79044)
**Author:** [@Starlite](https://community.gemsofwar.com/u/Starlite)\ **Replies:** 4\ **Last updated:** [February 27, 2023, 3:00pm UTC](https://community.gemsofwar.com/t/what-unlocks-vulpacea/79044 "2023-02-27T15:00:35Z")
Describe your issue: I’d like to know the prerequisites for unlocking Vulpacea. My alternate account – which I use for data gathering for my tables (link below) – has all kingdoms unlocked except Nexus, Hellcrag and Vu… --- ## [Going to underworld](https://community.gemsofwar.com/t/going-to-underworld/79007)
**Author:** [@TehCoil](https://community.gemsofwar.com/u/TehCoil)\ **Replies:** 3\ **Last updated:** [February 24, 2023, 6:09am UTC](https://community.gemsofwar.com/t/going-to-underworld/79007 "2023-02-24T06:09:32Z")
Hey everyone. My partner completed all quests required for unlocking underworld. Does she need to complete the challenges in each world as well or what is wrong here? She loves GoW and its annoying she can’t get any fu… --- ## [\[Contact Support} Unable to use chat on Wifi](https://community.gemsofwar.com/t/contact-support-unable-to-use-chat-on-wifi/78917)
**Author:** [@Muir](https://community.gemsofwar.com/u/Muir)\ **Replies:** 2\ **Last updated:** [February 12, 2023, 9:55pm UTC](https://community.gemsofwar.com/t/contact-support-unable-to-use-chat-on-wifi/78917 "2023-02-12T21:55:57Z")
Platform, device version and operating system: Samsung S21 5G - SM- G991B/DS One U.I - 5.0 Android - 13 Screenshot or image: What you were expecting to happen, and what actually happened: Chat does not work at… --- ## [Missing one of my new Tuzi pet!](https://community.gemsofwar.com/t/missing-one-of-my-new-tuzi-pet/78748)
**Author:** [@Messiah](https://community.gemsofwar.com/u/Messiah)\ **Replies:** 9\ **Last updated:** [January 27, 2023, 2:34pm UTC](https://community.gemsofwar.com/t/missing-one-of-my-new-tuzi-pet/78748 "2023-01-27T14:34:38Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: Well, when I finished pu… --- ## [\[Contact Support\] Error Kingdom Not Purchasable](https://community.gemsofwar.com/t/contact-support-error-kingdom-not-purchasable/78698)
**Author:** [@Xaertosh](https://community.gemsofwar.com/u/Xaertosh)\ **Replies:** 1\ **Last updated:** [January 22, 2023, 11:42pm UTC](https://community.gemsofwar.com/t/contact-support-error-kingdom-not-purchasable/78698 "2023-01-22T23:42:43Z")
Platform: Xbox Series X Screenshot or image: What you were expecting to happen, and what actually happened: I am trying to continue my adventure path. The next step is to unlock the kingdom of Zhul’Kari. When I tr… --- ## [\[More Info Needed\] Tourmaline an Hellcrag troop cannot be selected for Hellcrag event](https://community.gemsofwar.com/t/more-info-needed-tourmaline-an-hellcrag-troop-cannot-be-selected-for-hellcrag-event/78161)
**Author:** [@Zak707](https://community.gemsofwar.com/u/Zak707)\ **Replies:** 8\ **Last updated:** [December 21, 2022, 6:08pm UTC](https://community.gemsofwar.com/t/more-info-needed-tourmaline-an-hellcrag-troop-cannot-be-selected-for-hellcrag-event/78161 "2022-12-21T18:08:09Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: Update, after repasting a… --- ## [Sycoorax second trait..impervious](https://community.gemsofwar.com/t/sycoorax-second-trait-impervious/78098)
**Author:** [@ripper6555](https://community.gemsofwar.com/u/ripper6555)\ **Replies:** 10\ **Last updated:** [December 16, 2022, 3:50am UTC](https://community.gemsofwar.com/t/sycoorax-second-trait-impervious/78098 "2022-12-16T03:50:45Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. \*\*Describe your issue:\*\*During last guildwars i… --- ## [Elite + Pass questions and support](https://community.gemsofwar.com/t/elite-pass-questions-and-support/78104)
**Author:** [@Rylo\_Ken](https://community.gemsofwar.com/u/Rylo_Ken)\ **Replies:** 3\ **Last updated:** [December 15, 2022, 4:38am UTC](https://community.gemsofwar.com/t/elite-pass-questions-and-support/78104 "2022-12-15T04:38:44Z")
What do we get with the elite pass? is it a one-time purchase? Are we guaranteed all the rewards shown under the elite pass for this campaign after completing the tasks? I’m also having trouble purchasing it if I do dec… --- ## [\[Fixed in 6.7\] Game freezes at "Stonehammer's vault"](https://community.gemsofwar.com/t/fixed-in-6-7-game-freezes-at-stonehammers-vault/78019)
**Author:** [@Kuttekop](https://community.gemsofwar.com/u/Kuttekop)\ **Replies:** 2\ **Last updated:** [December 5, 2022, 7:16am UTC](https://community.gemsofwar.com/t/fixed-in-6-7-game-freezes-at-stonehammers-vault/78019 "2022-12-05T07:16:24Z")
Hello, first I downloaded the game on my phone, but because I was playing it a lot I also installed it on mijn PC. When I got to “Stonehammer’s vault” (Adventurer’s path/adventure) on my phone I couldn’t click on fight o… --- ## [Refund please](https://community.gemsofwar.com/t/refund-please/77960)
**Author:** [@awryan](https://community.gemsofwar.com/u/awryan)\ **Replies:** 5\ **Last updated:** [November 30, 2022, 6:05am UTC](https://community.gemsofwar.com/t/refund-please/77960 "2022-11-30T06:05:11Z")
I bought the Campaign Pass with the expectation of Receiving this weapon on 11/28/22. If I don’t receive the weapon by midnight then please refund my account. If you can’t be responsible for your employees mistakes like … --- ## [\[Contact Support\] Legends Reborn Bonus locked](https://community.gemsofwar.com/t/contact-support-legends-reborn-bonus-locked/77804)
**Author:** [@Mitra](https://community.gemsofwar.com/u/Mitra)\ **Replies:** 3\ **Last updated:** [November 12, 2022, 2:35am UTC](https://community.gemsofwar.com/t/contact-support-legends-reborn-bonus-locked/77804 "2022-11-12T02:35:47Z")
Switch: Was expecting Bonus rewards on Legends reborn but nothing \_bought 2 tiers with €, expecting to get the Bonus rewards but they are still locked even after the gem and € shop unlocked. --- ## [\[Known Issue\] Ошибка 16 не удалось скачать ресурс](https://community.gemsofwar.com/t/known-issue-16/77674)
**Author:** [@Kirill](https://community.gemsofwar.com/u/Kirill)\ **Replies:** 0\ **Last updated:** [November 4, 2022, 9:36am UTC](https://community.gemsofwar.com/t/known-issue-16/77674 "2022-11-04T09:36:25Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: Screenshots or video: … --- ## [\[Known Issue\] I cannot log into the game because of error 16](https://community.gemsofwar.com/t/known-issue-i-cannot-log-into-the-game-because-of-error-16/77701)
**Author:** [@Erin](https://community.gemsofwar.com/u/Erin)\ **Replies:** 0\ **Last updated:** [November 6, 2022, 8:10am UTC](https://community.gemsofwar.com/t/known-issue-i-cannot-log-into-the-game-because-of-error-16/77701 "2022-11-06T08:10:21Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: I’ve been getting error 1… --- ## [\[Reported - Contact Support\] Purchased Tide's Lash and got something else](https://community.gemsofwar.com/t/reported-contact-support-purchased-tides-lash-and-got-something-else/77611)
**Author:** [@thejaz180](https://community.gemsofwar.com/u/thejaz180)\ **Replies:** 15\ **Last updated:** [November 2, 2022, 7:24am UTC](https://community.gemsofwar.com/t/reported-contact-support-purchased-tides-lash-and-got-something-else/77611 "2022-11-02T07:24:47Z")
Hey folks, I purchased the Tide’s Lash and got The Daemon’s Leash instead. I already had purchased the Daemon’s Leash though and shouldn’t have gotten it since it’s limited to 1(I’ve made two different purchases). Anyw… --- ## [\[Contact Support\] I forged 25 stone scrolls and he didn't give them to me](https://community.gemsofwar.com/t/contact-support-i-forged-25-stone-scrolls-and-he-didnt-give-them-to-me/77392)
**Author:** [@Charlienegus](https://community.gemsofwar.com/u/Charlienegus)\ **Replies:** 1\ **Last updated:** [October 18, 2022, 11:16pm UTC](https://community.gemsofwar.com/t/contact-support-i-forged-25-stone-scrolls-and-he-didnt-give-them-to-me/77392 "2022-10-18T23:16:55Z")
Xbox one I forged 25 stone scrolls and he didn’t give them to me. --- ## [\[Contact Support\] Classes have 0 magic](https://community.gemsofwar.com/t/contact-support-classes-have-0-magic/77349)
**Author:** [@redtiger7](https://community.gemsofwar.com/u/redtiger7)\ **Replies:** 2\ **Last updated:** [October 13, 2022, 11:18pm UTC](https://community.gemsofwar.com/t/contact-support-classes-have-0-magic/77349 "2022-10-13T23:18:56Z")
I’ve noticed that no matter what level your class is at, not matter what the class is, it will always have 0 magic. Please tell me this is a bug and not a new feature. --- ## [Magical Energies?](https://community.gemsofwar.com/t/magical-energies/77348)
**Author:** [@redtiger7](https://community.gemsofwar.com/u/redtiger7)\ **Replies:** 1\ **Last updated:** [October 13, 2022, 8:10pm UTC](https://community.gemsofwar.com/t/magical-energies/77348 "2022-10-13T20:10:21Z")
What the hell are these “magical energies” I’m getting at the end of the battle? i can’t find any ionfo on them anywhere. --- ## [\[RESOLVED\] Seeing loading screen nonstop on Nintendo Switch System](https://community.gemsofwar.com/t/resolved-seeing-loading-screen-nonstop-on-nintendo-switch-system/76948)
**Author:** [@SilverStream](https://community.gemsofwar.com/u/SilverStream)\ **Replies:** 7\ **Last updated:** [September 12, 2022, 7:55pm UTC](https://community.gemsofwar.com/t/resolved-seeing-loading-screen-nonstop-on-nintendo-switch-system/76948 "2022-09-12T19:55:19Z")
Describe your issue:: Well when I finish a battle on any game in gems I get a loading screen that won’t load nor give me my rewards. I have to literally leave the game and rejoin for it to work again but the loading scre… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=4) [Next page](https://community.gemsofwar.com/c/support/10.md?page=6)