# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=48 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 49 --- ## [Blue screen - Error CE-34878-0 - FIXED](https://community.gemsofwar.com/t/blue-screen-error-ce-34878-0-fixed/9140)
**Author:** [@Erby](https://community.gemsofwar.com/u/Erby)\ **Replies:** 11\ **Last updated:** [June 20, 2017, 6:32pm UTC](https://community.gemsofwar.com/t/blue-screen-error-ce-34878-0-fixed/9140 "2017-06-20T18:32:28Z")
Game is crashing 10 seconds after loading .I did restart my console a few times, powered off, logging off/on also. I gave it a break playing a different game. Still nothing. Any advice please ?.. Thanks. Btw. I get err… --- ## [Can't set others languages or mute](https://community.gemsofwar.com/t/cant-set-others-languages-or-mute/25934)
**Author:** [@KAYA43V3R](https://community.gemsofwar.com/u/KAYA43V3R)\ **Replies:** 7\ **Last updated:** [June 20, 2017, 6:00pm UTC](https://community.gemsofwar.com/t/cant-set-others-languages-or-mute/25934 "2017-06-20T18:00:29Z")
What you were expecting to happen, and what actually happened? I can’t set the game in english, and mute sound What are the steps to make it happen again? go in parameters, mute sound, change language… the game restar… --- ## [Guild war bugged](https://community.gemsofwar.com/t/guild-war-bugged/25884)
**Author:** [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Replies:** 14\ **Last updated:** [June 20, 2017, 4:12pm UTC](https://community.gemsofwar.com/t/guild-war-bugged/25884 "2017-06-20T16:12:40Z")
Making this thread just to make sure every devs see it when they arrive at work :slight\_smile: So the gw isn’t working at all we can’t select our defense team for each day and we also can’t upgrade sentinel, please help … --- ## [Guild wars - Scores are incorrect](https://community.gemsofwar.com/t/guild-wars-scores-are-incorrect/24259)
**Author:** [@Aelthwyn](https://community.gemsofwar.com/u/Aelthwyn)\ **Replies:** 28\ **Last updated:** [June 20, 2017, 3:49pm UTC](https://community.gemsofwar.com/t/guild-wars-scores-are-incorrect/24259 "2017-06-20T15:49:24Z")
TLDR : Our score is incorrect each week: the overall score doesn’t match the total of the points of our members. Another GL has confirmed me to have a similar unexplained difference. So it is possible that the scores o… --- ## [Is there a way to disable automatic controller switching?](https://community.gemsofwar.com/t/is-there-a-way-to-disable-automatic-controller-switching/25970)
**Author:** [@TwistedFox](https://community.gemsofwar.com/u/TwistedFox)\ **Replies:** 0\ **Last updated:** [June 20, 2017, 3:06pm UTC](https://community.gemsofwar.com/t/is-there-a-way-to-disable-automatic-controller-switching/25970 "2017-06-20T15:06:46Z")
The new update automatically switches the UI based on whether it finds input from a mouse or gamepad. I have 2 joysticks and a throttle attached to my system, which it apparently is getting input from making it impossibl… --- ## [Win I guild war counted as loss after connection issue](https://community.gemsofwar.com/t/win-i-guild-war-counted-as-loss-after-connection-issue/25957)
**Author:** [@Akiven](https://community.gemsofwar.com/u/Akiven)\ **Replies:** 2\ **Last updated:** [June 20, 2017, 2:05pm UTC](https://community.gemsofwar.com/t/win-i-guild-war-counted-as-loss-after-connection-issue/25957 "2017-06-20T14:05:09Z")
What you were expecting to happen, and what actually happened? I was expecting my win to count as a win What are the steps to make it happen again? Win a battle and have connection issue? Do you have any screenshots … --- ## [Won all 5 GW matches, but GW screen says lost the paragon match](https://community.gemsofwar.com/t/won-all-5-gw-matches-but-gw-screen-says-lost-the-paragon-match/25943)
**Author:** [@Zhoreb](https://community.gemsofwar.com/u/Zhoreb)\ **Replies:** 4\ **Last updated:** [June 20, 2017, 1:39pm UTC](https://community.gemsofwar.com/t/won-all-5-gw-matches-but-gw-screen-says-lost-the-paragon-match/25943 "2017-06-20T13:39:03Z")
What you were expecting to happen, and what actually happened? I expected to to see 5 green checkmarks on the guild wars attack screen. Instead it shows a red cross on the paragon. What are the steps to make it happen … --- ## [GOW loading issue](https://community.gemsofwar.com/t/gow-loading-issue/25939)
**Author:** [@Maciify](https://community.gemsofwar.com/u/Maciify)\ **Replies:** 2\ **Last updated:** [June 20, 2017, 11:41am UTC](https://community.gemsofwar.com/t/gow-loading-issue/25939 "2017-06-20T11:41:57Z")
Guys i have this issue, GOW won’t start (it starts loading and suddenly it crushes). This is happening since the latest update this morning. I tried to fix this and uninstalled GOW, and then installed again, but it’s sti… --- ## [New Legendary Ascension bug \[SOLVED\]](https://community.gemsofwar.com/t/new-legendary-ascension-bug-solved/25829)
**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\ **Replies:** 4\ **Last updated:** [June 20, 2017, 8:43am UTC](https://community.gemsofwar.com/t/new-legendary-ascension-bug-solved/25829 "2017-06-20T08:43:39Z")
What you were expecting to happen, and what actually happened? So I went for 6 Artemas today in the Event Chest so I could ascend it to mythic. When I try to ascend her an Error message comes up, I decide to restart th… --- ## [Got Guild Wars reward twice in mail - OK to keep playing today?](https://community.gemsofwar.com/t/got-guild-wars-reward-twice-in-mail-ok-to-keep-playing-today/25826)
**Author:** [@GemsOfWar](https://community.gemsofwar.com/u/GemsOfWar)\ **Replies:** 16\ **Last updated:** [June 20, 2017, 7:13am UTC](https://community.gemsofwar.com/t/got-guild-wars-reward-twice-in-mail-ok-to-keep-playing-today/25826 "2017-06-20T07:13:13Z")
So I appear to have received the GW rewards email twice (and have collected them both) @Saltypatra @Sirrian Am I all good to keep playing today, or should I wait for possible rollback? --- ## [Not in a guild bug](https://community.gemsofwar.com/t/not-in-a-guild-bug/25792)
**Author:** [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Replies:** 18\ **Last updated:** [June 20, 2017, 12:37am UTC](https://community.gemsofwar.com/t/not-in-a-guild-bug/25792 "2017-06-20T00:37:38Z")
Just got this msg “you are not in a guild” @GoldPhoenix0 @Alpheon @Sirrian @Nimhain please help!!! --- ## [Character Stat bonuses not adding up correctly](https://community.gemsofwar.com/t/character-stat-bonuses-not-adding-up-correctly/20966)
**Author:** [@Louth](https://community.gemsofwar.com/u/Louth)\ **Replies:** 4\ **Last updated:** [June 19, 2017, 10:35pm UTC](https://community.gemsofwar.com/t/character-stat-bonuses-not-adding-up-correctly/20966 "2017-06-19T22:35:25Z")
I noticed that my Stat bonuses are not adding up correctly. For example, I have a Legendary Jarl Firemantle with a base attack of 19. I have him in the first position and have unlocked the feature for a +3 bonus to all s… --- ## [Error: Connection to the Server Timed Out](https://community.gemsofwar.com/t/error-connection-to-the-server-timed-out/25879)
**Author:** [@diegosalerno](https://community.gemsofwar.com/u/diegosalerno)\ **Replies:** 0\ **Last updated:** [June 19, 2017, 6:17pm UTC](https://community.gemsofwar.com/t/error-connection-to-the-server-timed-out/25879 "2017-06-19T18:17:22Z")
I am trying to loggin in the Xbox One and the following message keep appearing: Error Your connection to the server has timed out. Please try again later. My internet is 100% ok. I don´t know what to do. --- ## [Extra daily GW seals when using "Claim All"](https://community.gemsofwar.com/t/extra-daily-gw-seals-when-using-claim-all/25752)
**Author:** [@Cinnabar](https://community.gemsofwar.com/u/Cinnabar)\ **Replies:** 9\ **Last updated:** [June 19, 2017, 10:47am UTC](https://community.gemsofwar.com/t/extra-daily-gw-seals-when-using-claim-all/25752 "2017-06-19T10:47:40Z")
When in the mail window, clicking Claim All to claim a single day’s (50) Guild War seals gives 100 seals. This happens even if I open that message and then close the message window by clicking X, and then clicking Claim … --- ## [Please Explain This to Me (Resolved)](https://community.gemsofwar.com/t/please-explain-this-to-me-resolved/25820)
**Author:** [@RiverSong](https://community.gemsofwar.com/u/RiverSong)\ **Replies:** 10\ **Last updated:** [June 19, 2017, 7:45am UTC](https://community.gemsofwar.com/t/please-explain-this-to-me-resolved/25820 "2017-06-19T07:45:27Z")
I’ve been VIP 15 for months. Now suddenly 14 is the max? I hope this is a bug; I paid for those bonuses and would like them back. @Saltypatra what say you? --- ## [Triple war rewards?](https://community.gemsofwar.com/t/triple-war-rewards/25830)
**Author:** [@Zelarith](https://community.gemsofwar.com/u/Zelarith)\ **Replies:** 1\ **Last updated:** [June 19, 2017, 7:39am UTC](https://community.gemsofwar.com/t/triple-war-rewards/25830 "2017-06-19T07:39:03Z")
What you were expecting to happen, and what actually happened? In my mail, this morning, I got 3 mails rewarding me for guild wars. So instead of getting 16 cards of the reward troop (bracket 7), I got it 48 times ! W… --- ## [Game keeps crashing or won't connect to server](https://community.gemsofwar.com/t/game-keeps-crashing-or-wont-connect-to-server/25714)
**Author:** [@Thumbtaxx](https://community.gemsofwar.com/u/Thumbtaxx)\ **Replies:** 8\ **Last updated:** [June 19, 2017, 7:09am UTC](https://community.gemsofwar.com/t/game-keeps-crashing-or-wont-connect-to-server/25714 "2017-06-19T07:09:07Z")
What the hell is happening….yesterday I won 4 out 5 Guild War battles but all of them counted as losses! Today after my first guild war battle the game crashed, so yet another loss or what… Now my game won’t connect to… --- ## [Why I cannot active my account?](https://community.gemsofwar.com/t/why-i-cannot-active-my-account/25802)
**Author:** [@sunzongbao2007](https://community.gemsofwar.com/u/sunzongbao2007)\ **Replies:** 8\ **Last updated:** [June 19, 2017, 2:04am UTC](https://community.gemsofwar.com/t/why-i-cannot-active-my-account/25802 "2017-06-19T02:04:15Z")
What you were expecting to happen, and what actually happened? I registered an account, and I received some email, I clicked the URL in the email, and nothing happened. And I changed an email, then try again, but faile… --- ## [My guild just vanished!](https://community.gemsofwar.com/t/my-guild-just-vanished/25794)
**Author:** [@PowerPlay](https://community.gemsofwar.com/u/PowerPlay)\ **Replies:** 4\ **Last updated:** [June 19, 2017, 12:04am UTC](https://community.gemsofwar.com/t/my-guild-just-vanished/25794 "2017-06-19T00:04:14Z")
Could somepony please tell me why my guild Equestrian Conquest just poofed out of existence? I need that guild back so I can keep benefiting from the mana statue bonuses, guild tasks and above all else, the login bonuses… --- ## [Laggy Troop Menu](https://community.gemsofwar.com/t/laggy-troop-menu/25748)
**Author:** [@SpinelesS](https://community.gemsofwar.com/u/SpinelesS)\ **Replies:** 2\ **Last updated:** [June 18, 2017, 5:44pm UTC](https://community.gemsofwar.com/t/laggy-troop-menu/25748 "2017-06-18T17:44:47Z")
Whenever I go to the troop menu lately the game lags or freezes. Is something causing this for everyone, or do I just have too many copies of some troops? According to my profile I have 16,882 Total troops. I never us… --- ## [Life Steal versus Barrier](https://community.gemsofwar.com/t/life-steal-versus-barrier/25643)
**Author:** [@Ariel](https://community.gemsofwar.com/u/Ariel)\ **Replies:** 8\ **Last updated:** [June 18, 2017, 11:41am UTC](https://community.gemsofwar.com/t/life-steal-versus-barrier/25643 "2017-06-18T11:41:42Z")
When a troop life steals enemies with barrier, they don’t take the damage, but the troop still fills. This happened to me the week Aurora came out, versus Draakulis or Crimson Bat when I had 2 Queen Auroras. I was on va… --- ## [Random Summon Question](https://community.gemsofwar.com/t/random-summon-question/25716)
**Author:** [@SpinelesS](https://community.gemsofwar.com/u/SpinelesS)\ **Replies:** 9\ **Last updated:** [June 18, 2017, 7:00am UTC](https://community.gemsofwar.com/t/random-summon-question/25716 "2017-06-18T07:00:35Z")
Kruarg the Dread and Void Portal can Summon a Random Daemon. If your a Sorcerer your hero can be classed as a Daemon. Princess Elspeth Summons a Random Knight. If your a Knight or a Death Knight your hero can be classed… --- ## [GoW Victory Quote Typo](https://community.gemsofwar.com/t/gow-victory-quote-typo/25721)
**Author:** [@Sidousai](https://community.gemsofwar.com/u/Sidousai)\ **Replies:** 6\ **Last updated:** [June 17, 2017, 6:11pm UTC](https://community.gemsofwar.com/t/gow-victory-quote-typo/25721 "2017-06-17T18:11:31Z")
Typo discovered. Also, in the original Sun Tzu quote in Chinese, it should be a hundred battles, not a thousand :sunglasses: --- ## [Percentage of the the Hero bug](https://community.gemsofwar.com/t/percentage-of-the-the-hero-bug/25684)
**Author:** [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Replies:** 9\ **Last updated:** [June 17, 2017, 7:13am UTC](https://community.gemsofwar.com/t/percentage-of-the-the-hero-bug/25684 "2017-06-17T07:13:04Z")
Thirty minutes ago my hero stats were lower and were that way for a few days. I was only getting 2000 plus gold matches. I was wearing my armor and nothing had been changed. Now I see my bonuses they way they were suppos… --- ## [What can't I see the results?](https://community.gemsofwar.com/t/what-cant-i-see-the-results/25700)
**Author:** [@EmsDad15](https://community.gemsofwar.com/u/EmsDad15)\ **Replies:** 2\ **Last updated:** [June 16, 2017, 9:52pm UTC](https://community.gemsofwar.com/t/what-cant-i-see-the-results/25700 "2017-06-16T21:52:27Z")
Why can’t I see the results? --- ## [I have proof the AI does cheat during Guild Wars](https://community.gemsofwar.com/t/i-have-proof-the-ai-does-cheat-during-guild-wars/25661)
**Author:** [@CCafe](https://community.gemsofwar.com/u/CCafe)\ **Replies:** 7\ **Last updated:** [June 16, 2017, 4:24pm UTC](https://community.gemsofwar.com/t/i-have-proof-the-ai-does-cheat-during-guild-wars/25661 "2017-06-16T16:24:25Z")
If somone can tell me how to upload pictures from my PS4 to this forum I’ll be more than happy to upload some screenshots showing the AI cheating. I was running fully traited Sacred Guardian as my first card in my deck, … --- ## [First error logging in the game then gw match mysteriously lost](https://community.gemsofwar.com/t/first-error-logging-in-the-game-then-gw-match-mysteriously-lost/25575)
**Author:** [@clana](https://community.gemsofwar.com/u/clana)\ **Replies:** 6\ **Last updated:** [June 16, 2017, 9:20am UTC](https://community.gemsofwar.com/t/first-error-logging-in-the-game-then-gw-match-mysteriously-lost/25575 "2017-06-16T09:20:25Z")
Like 10 min before reset, I tried to log in the game and got INCORRECT LOGGING DITAILS, strange, bacause I played until 2am this morning. I sent ticket, and Voxx answered super quickly. But imagine my shock when I saw no… --- ## [Didn't Receive My Purchase on PC](https://community.gemsofwar.com/t/didnt-receive-my-purchase-on-pc/19489)
**Author:** [@death](https://community.gemsofwar.com/u/death)\ **Replies:** 10\ **Last updated:** [June 16, 2017, 2:11am UTC](https://community.gemsofwar.com/t/didnt-receive-my-purchase-on-pc/19489 "2017-06-16T02:11:52Z")
What you were expecting to happen, and what actually happened? I bought an item and I expected to receive it. Instead I got the screen freeze up on me during spinning wheel. Had to hard close game. Now when I log back i… --- ## [The Other Side of Dawn Trophy not dinging](https://community.gemsofwar.com/t/the-other-side-of-dawn-trophy-not-dinging/25604)
**Author:** [@Raphius](https://community.gemsofwar.com/u/Raphius)\ **Replies:** 7\ **Last updated:** [June 15, 2017, 4:20am UTC](https://community.gemsofwar.com/t/the-other-side-of-dawn-trophy-not-dinging/25604 "2017-06-15T04:20:56Z")
On ps4 here. I’ve completed all of my guild wars battles 2 different weeks now and this trophy still has not gone off for me. Is this a known issue? Am I missing something? Do I actually need to complete all battles in a… --- ## [Hydra, with Many Heads, not breaking all opposing barriers](https://community.gemsofwar.com/t/hydra-with-many-heads-not-breaking-all-opposing-barriers/25599)
**Author:** [@Esoxnepa](https://community.gemsofwar.com/u/Esoxnepa)\ **Replies:** 0\ **Last updated:** [June 15, 2017, 1:30am UTC](https://community.gemsofwar.com/t/hydra-with-many-heads-not-breaking-all-opposing-barriers/25599 "2017-06-15T01:30:02Z")
If opponents troops are protected by barrier, when the Hydra is hit with skull damage triggering Many Heads, all opponents take damage, but only the barrier on the troop dealing the skull damage is broken. Not a major p… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=47) [Next page](https://community.gemsofwar.com/c/support/10.md?page=49)