# Support

**URL:** https://community.gemsofwar.com/c/support/10.md?page=45

[Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md)

**Page:** 46

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## [Totem guardian death glitch](https://community.gemsofwar.com/t/totem-guardian-death-glitch/27209)

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**Author:** [@nando1881](https://community.gemsofwar.com/u/nando1881)\
**Replies:** 0\
**Last updated:** [July 10, 2017, 9:35pm UTC](https://community.gemsofwar.com/t/totem-guardian-death-glitch/27209 "2017-07-10T21:35:39Z")

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What you were expecting to happen, and what actually happened? I was expecting that he would die from my attack and survived twice. What are the steps to make it happen again? Do you have any screenshots or video you …

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## [Server errors lvl 14-16 kingdoms?](https://community.gemsofwar.com/t/server-errors-lvl-14-16-kingdoms/27148)

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**Author:** [@en9nhcet](https://community.gemsofwar.com/u/en9nhcet)\
**Replies:** 9\
**Last updated:** [July 10, 2017, 3:46pm UTC](https://community.gemsofwar.com/t/server-errors-lvl-14-16-kingdoms/27148 "2017-07-10T15:46:17Z")

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ummmm gems are you drunk? paging @sirrian @Saltypatra etc xD

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## [Kingdom Levels all fubar](https://community.gemsofwar.com/t/kingdom-levels-all-fubar/27178)

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**Author:** [@Xang](https://community.gemsofwar.com/u/Xang)\
**Replies:** 4\
**Last updated:** [July 10, 2017, 3:36pm UTC](https://community.gemsofwar.com/t/kingdom-levels-all-fubar/27178 "2017-07-10T15:36:51Z")

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What you were expecting to happen, and what actually happened? All my kingdoms were level 10 as of last night. 22 of my kingdoms are no longer lvl 10. What are the steps to make it happen again? No steps, just happene…

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## [No weapon pack this week?](https://community.gemsofwar.com/t/no-weapon-pack-this-week/26874)

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**Author:** [@Tarnesh](https://community.gemsofwar.com/u/Tarnesh)\
**Replies:** 10\
**Last updated:** [July 10, 2017, 3:36pm UTC](https://community.gemsofwar.com/t/no-weapon-pack-this-week/26874 "2017-07-10T15:36:20Z")

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Title says it all… Edit: Sorry for the necro, but didnt want to start another thread when this one from last week still existed.

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## [GW is Totally Broken! DruidsGlade cannot play at all now! :-( (Screenshots included)](https://community.gemsofwar.com/t/gw-is-totally-broken-druidsglade-cannot-play-at-all-now-screenshots-included/27153)

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**Author:** [@NowayJoe2Go](https://community.gemsofwar.com/u/NowayJoe2Go)\
**Replies:** 5\
**Last updated:** [July 10, 2017, 6:50am UTC](https://community.gemsofwar.com/t/gw-is-totally-broken-druidsglade-cannot-play-at-all-now-screenshots-included/27153 "2017-07-10T06:50:47Z")

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What you were expecting to happen, and what actually happened? DruidsGlade Guild cannot play GW today at all. Because we cannot play our matches today, we will lose and be moved to Bracket 2 next week. :frowning: What…

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## [Anyone else getting no gems on boards](https://community.gemsofwar.com/t/anyone-else-getting-no-gems-on-boards/27154)

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**Author:** [@Viper\_35](https://community.gemsofwar.com/u/Viper_35)\
**Replies:** 3\
**Last updated:** [July 10, 2017, 5:35am UTC](https://community.gemsofwar.com/t/anyone-else-getting-no-gems-on-boards/27154 "2017-07-10T05:35:04Z")

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Well this makes it a challenge to play but at least I don’t have to worry about AI cascades! Though it doesn’t look like I’ll be able to finish clan wars today PC version…

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## [Empty board in GW battle](https://community.gemsofwar.com/t/empty-board-in-gw-battle/27149)

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**Author:** [@turintuor](https://community.gemsofwar.com/u/turintuor)\
**Replies:** 16\
**Last updated:** [July 10, 2017, 5:28am UTC](https://community.gemsofwar.com/t/empty-board-in-gw-battle/27149 "2017-07-10T05:28:08Z")

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What you were expecting to happen, and what actually happened? Gem drops when the battle begins… No gems… What are the steps to make it happen again? Launch a GW battle… Do you have any screenshots or video you want …

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## [Both real world and gem price discrepancies between PC and Mobile](https://community.gemsofwar.com/t/both-real-world-and-gem-price-discrepancies-between-pc-and-mobile/27109)

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**Author:** [@Zelith](https://community.gemsofwar.com/u/Zelith)\
**Replies:** 12\
**Last updated:** [July 10, 2017, 5:22am UTC](https://community.gemsofwar.com/t/both-real-world-and-gem-price-discrepancies-between-pc-and-mobile/27109 "2017-07-10T05:22:20Z")

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So I’ve always just milled my souls out with a combination of Valk, Necromancy, and more recently Pharos-Ra but a guildmate just bought a bunch of souls to help get some kingdoms up to five stars and became extremely ira…

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## [How to log into Xbone with PC/Android profile](https://community.gemsofwar.com/t/how-to-log-into-xbone-with-pc-android-profile/27102)

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**Author:** [@Akwila](https://community.gemsofwar.com/u/Akwila)\
**Replies:** 5\
**Last updated:** [July 10, 2017, 1:28am UTC](https://community.gemsofwar.com/t/how-to-log-into-xbone-with-pc-android-profile/27102 "2017-07-10T01:28:31Z")

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So a while back my husband started playing gems of war on a friends xbone. The friend then moved away and we didn’t have an xbone to continue his game so I made him a new profile on PC via Steam and then later connected …

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## [Gold, souls and xp %,](https://community.gemsofwar.com/t/gold-souls-and-xp/27121)

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**Author:** [@DaRkGhost](https://community.gemsofwar.com/u/DaRkGhost)\
**Replies:** 7\
**Last updated:** [July 9, 2017, 8:00pm UTC](https://community.gemsofwar.com/t/gold-souls-and-xp/27121 "2017-07-09T20:00:33Z")

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Hello i have a question, i was comparing % with a guild mate, he had 350% gold, 425% souls and 490% xp, using death knight armor and vip lvl 8, i have 300%gold, 400 %souls and 410% xp, using same armor but i am vip lvl 1…

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## [Bug report: Khorvash](https://community.gemsofwar.com/t/bug-report-khorvash/26457)

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**Author:** [@Gesh123](https://community.gemsofwar.com/u/Gesh123)\
**Replies:** 32\
**Last updated:** [July 9, 2017, 10:22am UTC](https://community.gemsofwar.com/t/bug-report-khorvash/26457 "2017-07-09T10:22:28Z")

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I just experienced Emperor Khorvash doing his attack and he stunned my third guy. That is, he did his true damage to the first two, which killed one of them, THEN he stunned the first two remaining of my team. He is ON…

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## [Trophies not counting on mobile](https://community.gemsofwar.com/t/trophies-not-counting-on-mobile/27103)

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**Author:** [@HKdirewolf](https://community.gemsofwar.com/u/HKdirewolf)\
**Replies:** 5\
**Last updated:** [July 9, 2017, 12:34am UTC](https://community.gemsofwar.com/t/trophies-not-counting-on-mobile/27103 "2017-07-09T00:34:59Z")

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What you were expecting to happen, and what actually happened? My trophies to count toward guild total, but they didn’t. What are the steps to make it happen again? Earn trophies Do you have any screenshots or video …

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## [Horrible Glitch with Psion](https://community.gemsofwar.com/t/horrible-glitch-with-psion/24872)

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**Author:** [@daveis23](https://community.gemsofwar.com/u/daveis23)\
**Replies:** 4\
**Last updated:** [May 30, 2017, 2:00pm UTC](https://community.gemsofwar.com/t/horrible-glitch-with-psion/24872 "2017-05-30T14:00:26Z")

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Just playing a GW battle with Psion out front. Two Famines drained my attack to zero. When attack was at zero skull damage did not drain the enemies mana. I understand that but when I did a match of four skulls, even wit…

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## [Global chat option](https://community.gemsofwar.com/t/global-chat-option/27025)

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**Author:** [@MalteseShadow](https://community.gemsofwar.com/u/MalteseShadow)\
**Replies:** 11\
**Last updated:** [July 7, 2017, 12:18am UTC](https://community.gemsofwar.com/t/global-chat-option/27025 "2017-07-07T00:18:07Z")

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I accidentally hit the option for none when changing the chat channel and now it says I’m not connected to global chat. How do I turn this back on?

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## [PC GW Opponents MUCH Harder than Mobile GW Opponents?](https://community.gemsofwar.com/t/pc-gw-opponents-much-harder-than-mobile-gw-opponents/26739)

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**Author:** [@NowayJoe2Go](https://community.gemsofwar.com/u/NowayJoe2Go)\
**Replies:** 42\
**Last updated:** [July 6, 2017, 12:36pm UTC](https://community.gemsofwar.com/t/pc-gw-opponents-much-harder-than-mobile-gw-opponents/26739 "2017-07-06T12:36:14Z")

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What you were expecting to happen, and what actually happened? I expected my Guild Wars Sentinel Bonuses to be the same on PC and Mobile. I expected my GW Opponents to have the Same Stats on PC and Mobile. There is a …

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## [Royal Decree bug or intentional?](https://community.gemsofwar.com/t/royal-decree-bug-or-intentional/26929)

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**Author:** [@thrca](https://community.gemsofwar.com/u/thrca)\
**Replies:** 14\
**Last updated:** [July 6, 2017, 9:30am UTC](https://community.gemsofwar.com/t/royal-decree-bug-or-intentional/26929 "2017-07-06T09:30:00Z")

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What you were expecting to happen, and what actually happened? My first troop was entangled, lowering its Attack to 0. I cast Queen Ysabelle Royal Decree against the entangled troop. I expected the troop to gain 15 At…

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## [Guild task contribution not counting](https://community.gemsofwar.com/t/guild-task-contribution-not-counting/26477)

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**Author:** [@tracey74](https://community.gemsofwar.com/u/tracey74)\
**Replies:** 8\
**Last updated:** [July 5, 2017, 4:34pm UTC](https://community.gemsofwar.com/t/guild-task-contribution-not-counting/26477 "2017-07-05T16:34:02Z")

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I have been trying to finish a task and wondered why taking so long when putting in 20 k gold plus at a time, last contribution I made I checked, had 25k done, put in around 20 again, exited guild then re entered and it’…

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## [Frozen issue with kingdoms, please help!](https://community.gemsofwar.com/t/frozen-issue-with-kingdoms-please-help/26967)

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**Author:** [@DiegoGs4](https://community.gemsofwar.com/u/DiegoGs4)\
**Replies:** 0\
**Last updated:** [July 5, 2017, 4:21pm UTC](https://community.gemsofwar.com/t/frozen-issue-with-kingdoms-please-help/26967 "2017-07-05T16:21:42Z")

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Whenever I want to click over a kingdom the game is frozen, the music continue but you can’t do anything, if you close the game and then play it again, the only thing you can do without being frozen is pvp and the stuff …

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## [Guild Spots Not Filling](https://community.gemsofwar.com/t/guild-spots-not-filling/26960)

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**Author:** [@GlitterFarts](https://community.gemsofwar.com/u/GlitterFarts)\
**Replies:** 0\
**Last updated:** [July 5, 2017, 2:15pm UTC](https://community.gemsofwar.com/t/guild-spots-not-filling/26960 "2017-07-05T14:15:13Z")

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So the issue I am having is I have my guild unlocked as it has always been and the level to join set at level 1 and it has been at 22 members out of 30 since Unity launch. Before that when a spot opened someone joined wi…

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## [Error on start up-ingame](https://community.gemsofwar.com/t/error-on-start-up-ingame/26947)

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**Author:** [@alexander](https://community.gemsofwar.com/u/alexander)\
**Replies:** 5\
**Last updated:** [July 5, 2017, 7:30am UTC](https://community.gemsofwar.com/t/error-on-start-up-ingame/26947 "2017-07-05T07:30:45Z")

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what on earth is this

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## [Completely locked out of arena (game breaking bug)](https://community.gemsofwar.com/t/completely-locked-out-of-arena-game-breaking-bug/26920)

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**Author:** [@Demonzu](https://community.gemsofwar.com/u/Demonzu)\
**Replies:** 2\
**Last updated:** [July 4, 2017, 10:24pm UTC](https://community.gemsofwar.com/t/completely-locked-out-of-arena-game-breaking-bug/26920 "2017-07-04T22:24:45Z")

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What you were expecting to happen, and what actually happened? I expected to be able to play arena, but instead I am completely locked out of the feature. What are the steps to make it happen again? I got the bug wher…

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## [Ascecion Bug causing lost troops](https://community.gemsofwar.com/t/ascecion-bug-causing-lost-troops/26926)

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**Author:** [@EvilPixels](https://community.gemsofwar.com/u/EvilPixels)\
**Replies:** 0\
**Last updated:** [July 4, 2017, 8:32pm UTC](https://community.gemsofwar.com/t/ascecion-bug-causing-lost-troops/26926 "2017-07-04T20:32:39Z")

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What you were expecting to happen, and what actually happened? Was expecting to have 1 more away from upgrading my troop to next ascecion level What are the steps to make it happen again? Upgrade a troop to 1 less tha…

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## [Event Reset Error](https://community.gemsofwar.com/t/event-reset-error/26889)

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**Author:** [@Demonitus](https://community.gemsofwar.com/u/Demonitus)\
**Replies:** 10\
**Last updated:** [July 4, 2017, 7:04am UTC](https://community.gemsofwar.com/t/event-reset-error/26889 "2017-07-04T07:04:43Z")

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My event progress just reset for the current event, 11 hours into the event. I was just about finished the event for the week (was working on completing the last progress event) Did this just happen to anyone else? I’m…

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## [Not Getting Full Exp From Battles](https://community.gemsofwar.com/t/not-getting-full-exp-from-battles/26862)

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**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\
**Replies:** 4\
**Last updated:** [July 4, 2017, 12:59am UTC](https://community.gemsofwar.com/t/not-getting-full-exp-from-battles/26862 "2017-07-04T00:59:10Z")

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When it still shows a troop left after a battle that you killed you dont get exp for it. i should have gotten 115 exp

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## [Cannot pvp since reset - error message (may be Merch Prince prob) FIXED :)](https://community.gemsofwar.com/t/cannot-pvp-since-reset-error-message-may-be-merch-prince-prob-fixed/26829)

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**Author:** [@esslee](https://community.gemsofwar.com/u/esslee)\
**Replies:** 7\
**Last updated:** [July 3, 2017, 8:35am UTC](https://community.gemsofwar.com/t/cannot-pvp-since-reset-error-message-may-be-merch-prince-prob-fixed/26829 "2017-07-03T08:35:44Z")

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I select a pvp match in normal or casual. The start graphics happen…then this 'connection lost ’ message. Except the connection is not lost. Restart the game. Rinse. Repeat. iOS - iPad Air. EDIT - It seems it is only h…

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## [Sentinel Bonus too High](https://community.gemsofwar.com/t/sentinel-bonus-too-high/26554)

<div class="topic-metadata">

**Author:** [@kynetarse](https://community.gemsofwar.com/u/kynetarse)\
**Replies:** 2\
**Last updated:** [July 3, 2017, 2:36pm UTC](https://community.gemsofwar.com/t/sentinel-bonus-too-high/26554 "2017-07-03T14:36:34Z")

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What you were expecting to happen, and what actually happened? Expected maxed out Magic sentinel to give a +5 bonus. Instead I am getting +8 What are the steps to make it happen again? Unknown. Game did crash once w…

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## [Interesting summon bug](https://community.gemsofwar.com/t/interesting-summon-bug/26696)

<div class="topic-metadata">

**Author:** [@23nipe23](https://community.gemsofwar.com/u/23nipe23)\
**Replies:** 4\
**Last updated:** [July 3, 2017, 12:13pm UTC](https://community.gemsofwar.com/t/interesting-summon-bug/26696 "2017-07-03T12:13:01Z")

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The Orc is mine it summoned on the enemy’s side but i can still use it

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## [The game doesn't start, servers work very well](https://community.gemsofwar.com/t/the-game-doesnt-start-servers-work-very-well/26827)

<div class="topic-metadata">

**Author:** [@yavanna07](https://community.gemsofwar.com/u/yavanna07)\
**Replies:** 5\
**Last updated:** [July 3, 2017, 11:09am UTC](https://community.gemsofwar.com/t/the-game-doesnt-start-servers-work-very-well/26827 "2017-07-03T11:09:36Z")

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Every time a want to play the game i have to open it three or more times, always the message of server problem. First: take your money spente in servers back, you have been defrauded, the game work patheticly, slower th…

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## [Is it just me or](https://community.gemsofwar.com/t/is-it-just-me-or/26653)

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**Author:** [@Clark](https://community.gemsofwar.com/u/Clark)\
**Replies:** 16\
**Last updated:** [July 2, 2017, 11:59pm UTC](https://community.gemsofwar.com/t/is-it-just-me-or/26653 "2017-07-02T23:59:29Z")

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do others have problems with buttons actually activating their effect when they have been pushed? This is on Unity on Steam/PC. I checked here: Its not listed. I find quite often that when I click a button it depres…

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## [Wulfgarok vs. Drake Rider](https://community.gemsofwar.com/t/wulfgarok-vs-drake-rider/26657)

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**Author:** [@Drathas](https://community.gemsofwar.com/u/Drathas)\
**Replies:** 2\
**Last updated:** [July 2, 2017, 9:07am UTC](https://community.gemsofwar.com/t/wulfgarok-vs-drake-rider/26657 "2017-07-02T09:07:11Z")

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What you were expecting to happen, and what actually happened? I cast Wulfgarok on the opponent’s Drake Rider, which killed it. I expected the Devour to occur, yet it did not. Screenshot below, I believe this might hav…

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