# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=44 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 45 --- ## [Guild keys not received by new members](https://community.gemsofwar.com/t/guild-keys-not-received-by-new-members/27853)
**Author:** [@anon43026234](https://community.gemsofwar.com/u/anon43026234)\ **Replies:** 3\ **Last updated:** [July 25, 2017, 12:24pm UTC](https://community.gemsofwar.com/t/guild-keys-not-received-by-new-members/27853 "2017-07-25T12:24:21Z")
on Xbox, a member of my guild bought the 1000 seals/4 keys pack and the 2 members who joined the guild yesterday did not receive the keys. One of them received 7 keys from his previous guild! And a member who I removed y… --- ## [Why does the game chat show me like this?](https://community.gemsofwar.com/t/why-does-the-game-chat-show-me-like-this/27865)
**Author:** [@PowerPlay](https://community.gemsofwar.com/u/PowerPlay)\ **Replies:** 3\ **Last updated:** [July 25, 2017, 3:20am UTC](https://community.gemsofwar.com/t/why-does-the-game-chat-show-me-like-this/27865 "2017-07-25T03:20:37Z")
Ever since a previous update, I’ve been repesented in the in-game chat as this: Moreover, when I hit Square to go to my profile, this shit shows up: I’m actually Level 1,044 at the monent and that isn’t even my pro… --- ## [Free Advertising & Announcements](https://community.gemsofwar.com/t/free-advertising-announcements/27789)
**Author:** [@Strat](https://community.gemsofwar.com/u/Strat)\ **Replies:** 1\ **Last updated:** [July 24, 2017, 11:46am UTC](https://community.gemsofwar.com/t/free-advertising-announcements/27789 "2017-07-24T11:46:49Z")
@Saltypatra Just a heads up most games developers take advantage of the free announcement and advertising system in place on Xbox Live. The game developers post a variety of items from upcoming updates, recent additio… --- ## [No Glory rewards](https://community.gemsofwar.com/t/no-glory-rewards/27819)
**Author:** [@Arturo](https://community.gemsofwar.com/u/Arturo)\ **Replies:** 4\ **Last updated:** [July 24, 2017, 7:22am UTC](https://community.gemsofwar.com/t/no-glory-rewards/27819 "2017-07-24T07:22:08Z")
Where are the glory rewards with the new troop? --- ## [Connectivity on iPhone -PvP not working](https://community.gemsofwar.com/t/connectivity-on-iphone-pvp-not-working/27818)
**Author:** [@Namour](https://community.gemsofwar.com/u/Namour)\ **Replies:** 2\ **Last updated:** [July 24, 2017, 5:49am UTC](https://community.gemsofwar.com/t/connectivity-on-iphone-pvp-not-working/27818 "2017-07-24T05:49:15Z")
What you were expecting to happen, and what actually happened? Expected to get to PvP. Tried 4 re-starts over past 30mins and each goes to a support message. Can get to other aspects such a guild roster. Issue with PvP … --- ## [Defense team keeps changing back to my team one slot](https://community.gemsofwar.com/t/defense-team-keeps-changing-back-to-my-team-one-slot/27742)
**Author:** [@ChroniKing](https://community.gemsofwar.com/u/ChroniKing)\ **Replies:** 3\ **Last updated:** [July 22, 2017, 11:13am UTC](https://community.gemsofwar.com/t/defense-team-keeps-changing-back-to-my-team-one-slot/27742 "2017-07-22T11:13:24Z")
What you were expecting to happen, and what actually happened? My defense team yo be static, I am not using one team defense team What are the steps to make it happen again? Every time I go back to world map and retur… --- ## [Missing Troops that I had](https://community.gemsofwar.com/t/missing-troops-that-i-had/27735)
**Author:** [@MonkeyPunchBaby](https://community.gemsofwar.com/u/MonkeyPunchBaby)\ **Replies:** 1\ **Last updated:** [July 21, 2017, 11:30pm UTC](https://community.gemsofwar.com/t/missing-troops-that-i-had/27735 "2017-07-21T23:30:26Z")
Some how I am missing The Great Maw and Desert Troll. I know I had them and I dont think I would have disenchanted them as they are from my main kingdom. Is there a way to check on what happened to them? Thanks for your … --- ## [Entangled Psion does not drain on skull 4 match?](https://community.gemsofwar.com/t/entangled-psion-does-not-drain-on-skull-4-match/27669)
**Author:** [@brandonwiker](https://community.gemsofwar.com/u/brandonwiker)\ **Replies:** 4\ **Last updated:** [July 20, 2017, 6:17am UTC](https://community.gemsofwar.com/t/entangled-psion-does-not-drain-on-skull-4-match/27669 "2017-07-20T06:17:26Z")
What you were expecting to happen, and what actually happened? Psion was entangled, NOT stunned, in front, and I matched 4 skulls and inflicted 1 point of damage to an enemy troop with 6 mana. He did not steal the mana … --- ## [Event "Bonus Traitstones" text needs correction](https://community.gemsofwar.com/t/event-bonus-traitstones-text-needs-correction/27575)
**Author:** [@Ariel](https://community.gemsofwar.com/u/Ariel)\ **Replies:** 13\ **Last updated:** [July 18, 2017, 7:55pm UTC](https://community.gemsofwar.com/t/event-bonus-traitstones-text-needs-correction/27575 "2017-07-18T19:55:20Z")
The current text is “Use Wildfolk in PVP to get a bonus traitstone” but it needs to read “Use FOUR Wildfolk in PVP to get a bonus traitstone.” If you include one Wildfolk you have “used Wildfolk” in PVP. Last week w… --- ## [So this happened. Guild war glitch](https://community.gemsofwar.com/t/so-this-happened-guild-war-glitch/27523)
**Author:** [@Ophelia](https://community.gemsofwar.com/u/Ophelia)\ **Replies:** 1\ **Last updated:** [July 18, 2017, 10:34am UTC](https://community.gemsofwar.com/t/so-this-happened-guild-war-glitch/27523 "2017-07-18T10:34:11Z")
Here’s the steps taken: I clicked on guild wars and clicked on my first battle (without paying much attention to who I was battling) Then notice it loaded like a casual PVP match so I click on the opponents first team … --- ## [I just can't start Arena](https://community.gemsofwar.com/t/i-just-cant-start-arena/27463)
**Author:** [@Jayceknight](https://community.gemsofwar.com/u/Jayceknight)\ **Replies:** 10\ **Last updated:** [July 18, 2017, 6:15am UTC](https://community.gemsofwar.com/t/i-just-cant-start-arena/27463 "2017-07-18T06:15:23Z")
Every time I click Mini Games → Arena, it doesn’t work. :frowning: I can open any other page in GoW such as Explore, Treasure Hunt, Guild War, but not include Arena. When I open it, it only show a very small Loading pi… --- ## [My account seems deactivated](https://community.gemsofwar.com/t/my-account-seems-deactivated/27594)
**Author:** [@sYnation](https://community.gemsofwar.com/u/sYnation)\ **Replies:** 5\ **Last updated:** [July 17, 2017, 11:51pm UTC](https://community.gemsofwar.com/t/my-account-seems-deactivated/27594 "2017-07-17T23:51:03Z")
Hello guys, first sry for my bad english. I will try my best to explain my problem. I played gems of war many months ago. My girlfriend began to play it a few days ago. Now i want to play it again. My problem is that my… --- ## [iPhone performance drops after about 1h](https://community.gemsofwar.com/t/iphone-performance-drops-after-about-1h/27576)
**Author:** [@MarioDaems](https://community.gemsofwar.com/u/MarioDaems)\ **Replies:** 2\ **Last updated:** [July 17, 2017, 2:23pm UTC](https://community.gemsofwar.com/t/iphone-performance-drops-after-about-1h/27576 "2017-07-17T14:23:47Z")
I’ve been playing GoW for almost 9 months now and I’m having a blast! Only thing is that I’m running into an issue that seems to become worse (maybe because the game gets more and more content?). When the GoW app is ope… --- ## [Can't collect any rewards in the mail on PC](https://community.gemsofwar.com/t/cant-collect-any-rewards-in-the-mail-on-pc/27572)
**Author:** [@Darkness](https://community.gemsofwar.com/u/Darkness)\ **Replies:** 6\ **Last updated:** [July 17, 2017, 1:48pm UTC](https://community.gemsofwar.com/t/cant-collect-any-rewards-in-the-mail-on-pc/27572 "2017-07-17T13:48:39Z")
What you were expecting to happen, and what actually happened? I was expecting to be able to collect my guild task rewards (there’s the little yellow exclamation mark in the mail icon) and using my android phone I can a… --- ## [No mail found then persistent error message on PC only](https://community.gemsofwar.com/t/no-mail-found-then-persistent-error-message-on-pc-only/27571)
**Author:** [@Clark](https://community.gemsofwar.com/u/Clark)\ **Replies:** 0\ **Last updated:** [July 17, 2017, 12:12pm UTC](https://community.gemsofwar.com/t/no-mail-found-then-persistent-error-message-on-pc-only/27571 "2017-07-17T12:12:02Z")
What you were expecting to happen, and what actually happened? When I went into game on PC I saw mail icon was flashing. When I checked mail I was told there is no mail. But when I check on mobile (Android): The… --- ## [How to \_effectively\_ change your defence team? (solved)](https://community.gemsofwar.com/t/how-to--effectively--change-your-defence-team-solved/27559)
**Author:** [@GemsCollector](https://community.gemsofwar.com/u/GemsCollector)\ **Replies:** 0\ **Last updated:** [July 17, 2017, 8:03am UTC](https://community.gemsofwar.com/t/how-to--effectively--change-your-defence-team-solved/27559 "2017-07-17T08:03:00Z")
What you were expecting to happen, and what actually happened? I switched my PvP defence team to another one (in a different team slot). I expected it to stay on the newly selected one, but it keeps switching to previo… --- ## [400 glory for ultra rare this week](https://community.gemsofwar.com/t/400-glory-for-ultra-rare-this-week/27555)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 2\ **Last updated:** [July 17, 2017, 7:40am UTC](https://community.gemsofwar.com/t/400-glory-for-ultra-rare-this-week/27555 "2017-07-17T07:40:21Z")
Its a bug i guess. I bought 30 before i seen the price --- ## [King Mikhail - Enraged extra damage absent - and clarification req'd](https://community.gemsofwar.com/t/king-mikhail-enraged-extra-damage-absent-and-clarification-reqd/27428)
**Author:** [@esslee](https://community.gemsofwar.com/u/esslee)\ **Replies:** 5\ **Last updated:** [July 17, 2017, 2:01am UTC](https://community.gemsofwar.com/t/king-mikhail-enraged-extra-damage-absent-and-clarification-reqd/27428 "2017-07-17T02:01:09Z")
King Mikhail - “Explode a row. Deal 17 to all enemies. Deal 6 more if I am enraged.” Firstly, should the enraged extra damage be just a total of 6 extra damage or (as I suspect) be 17+6 = 23 to all enemies. Either way … --- ## [Defense Team broken?](https://community.gemsofwar.com/t/defense-team-broken/19550)
**Author:** [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Replies:** 8\ **Last updated:** [July 17, 2017, 1:25am UTC](https://community.gemsofwar.com/t/defense-team-broken/19550 "2017-07-17T01:25:07Z")
I set my defensive team and when I log in the next day, I see that the team that I set to represent me is not the team I set up. This is not the first time this has happened either. I have also noticed if I set up a spec… --- ## [My Chat doesn't work](https://community.gemsofwar.com/t/my-chat-doesnt-work/25996)
**Author:** [@Athrillskr](https://community.gemsofwar.com/u/Athrillskr)\ **Replies:** 22\ **Last updated:** [July 16, 2017, 10:35pm UTC](https://community.gemsofwar.com/t/my-chat-doesnt-work/25996 "2017-07-16T22:35:05Z")
@Sirrian @Nimhain @Alpheon I’ve posted about this two times and never got any reply or fix. My Chat hasn’t worked properly for 8 months! I made a ticket through 505games and they said it’s a known issue and linked me to… --- ## [So everyday I see more problems and more bugs](https://community.gemsofwar.com/t/so-everyday-i-see-more-problems-and-more-bugs/27452)
**Author:** [@Strawnyy](https://community.gemsofwar.com/u/Strawnyy)\ **Replies:** 23\ **Last updated:** [July 16, 2017, 12:56pm UTC](https://community.gemsofwar.com/t/so-everyday-i-see-more-problems-and-more-bugs/27452 "2017-07-16T12:56:21Z")
Today. I didn’t know void portal has a new troop that it summons! Each day I just see more and more problems, and it’s ever since GW came into play. --- ## [About Gem Masteries](https://community.gemsofwar.com/t/about-gem-masteries/27420)
**Author:** [@MakoSipper](https://community.gemsofwar.com/u/MakoSipper)\ **Replies:** 7\ **Last updated:** [July 16, 2017, 1:17am UTC](https://community.gemsofwar.com/t/about-gem-masteries/27420 "2017-07-16T01:17:12Z")
I thought you stopped getting those after level 1,000. In fact, that’s what happened (or rather, didn’t happen) over the past 100 levels or so. But now, as I was completing Urskaya quests, I leveled up to 1,135 and got a… --- ## [Urskaya troops missing in Glory chests](https://community.gemsofwar.com/t/urskaya-troops-missing-in-glory-chests/27402)
**Author:** [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Replies:** 1\ **Last updated:** [July 14, 2017, 11:11am UTC](https://community.gemsofwar.com/t/urskaya-troops-missing-in-glory-chests/27402 "2017-07-14T11:11:21Z")
What you were expecting to happen, and what actually happened? I expected to pull at least one Ultra-Rare Vodyanoi opening roughly 1500 Glory chests. I didn’t get any high rarity Urskaya troops. This is exceedingly unli… --- ## [Urskaya banner missing](https://community.gemsofwar.com/t/urskaya-banner-missing/27398)
**Author:** [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Replies:** 4\ **Last updated:** [July 14, 2017, 7:52am UTC](https://community.gemsofwar.com/t/urskaya-banner-missing/27398 "2017-07-14T07:52:48Z")
What you were expecting to happen, and what actually happened? I unlocked the new kingdom Urskaya and wanted to create a team using the banner. The banner doesn’t show up when cycling through the banner list. What are … --- ## [Improper damage for Infernus](https://community.gemsofwar.com/t/improper-damage-for-infernus/27328)
**Author:** [@arnelle](https://community.gemsofwar.com/u/arnelle)\ **Replies:** 5\ **Last updated:** [July 13, 2017, 9:11am UTC](https://community.gemsofwar.com/t/improper-damage-for-infernus/27328 "2017-07-13T09:11:44Z")
While using Infernus in PvP I noticed after casting his spell his primary hit does the correct damage, as do his primary hits to initial adjacent targets. His secondary hit does no damage if it targets a troop hit by the… --- ## [Wonky stats? Pc vs. Mobile](https://community.gemsofwar.com/t/wonky-stats-pc-vs-mobile/27329)
**Author:** [@Interstellarlunatic](https://community.gemsofwar.com/u/Interstellarlunatic)\ **Replies:** 6\ **Last updated:** [July 12, 2017, 5:31pm UTC](https://community.gemsofwar.com/t/wonky-stats-pc-vs-mobile/27329 "2017-07-12T17:31:37Z")
I understand that these stats are not really that important and are basically a tool for comparison… but why do they differ so much between the 2 versions? --- ## [Guild Tasks Duplicate Rewards Bug (June 3rd, 2017)](https://community.gemsofwar.com/t/guild-tasks-duplicate-rewards-bug-june-3rd-2017/25037)
**Author:** [@efh313](https://community.gemsofwar.com/u/efh313)\ **Replies:** 102\ **Last updated:** [July 12, 2017, 11:24am UTC](https://community.gemsofwar.com/t/guild-tasks-duplicate-rewards-bug-june-3rd-2017/25037 "2017-07-12T11:24:50Z")
What you were expecting to happen, and what actually happened? I collected my Legendary Task and then went back to the farm. Finished my explore to discover my guild had completed another legendary task in 30 secs! Coll… --- ## [Can you please fix Necromancy?](https://community.gemsofwar.com/t/can-you-please-fix-necromancy/27235)
**Author:** [@InquisitorKane](https://community.gemsofwar.com/u/InquisitorKane)\ **Replies:** 4\ **Last updated:** [July 11, 2017, 2:52pm UTC](https://community.gemsofwar.com/t/can-you-please-fix-necromancy/27235 "2017-07-11T14:52:01Z")
Hello everybody, so finally I was able to make basic soul farming team of Valkyrie + 3x Warlock. They are way under leveled and far from great, but hey, it’s a start. But how am I supposed to farm souls, if the game is… --- ## [Psion disappeared](https://community.gemsofwar.com/t/psion-disappeared/27172)
**Author:** [@erthule](https://community.gemsofwar.com/u/erthule)\ **Replies:** 4\ **Last updated:** [July 11, 2017, 9:09am UTC](https://community.gemsofwar.com/t/psion-disappeared/27172 "2017-07-11T09:09:06Z")
Psion disappeared from my troops. You see it clearly, because it is shown with 5 stars, though not in my possession. --- ## [Problem Solved no issue](https://community.gemsofwar.com/t/problem-solved-no-issue/27211)
**Author:** [@jerry\_a](https://community.gemsofwar.com/u/jerry_a)\ **Replies:** 0\ **Last updated:** [July 10, 2017, 10:16pm UTC](https://community.gemsofwar.com/t/problem-solved-no-issue/27211 "2017-07-10T22:16:31Z")
Problem solved. [Previous page](https://community.gemsofwar.com/c/support/10.md?page=43) [Next page](https://community.gemsofwar.com/c/support/10.md?page=45)