# Support

**URL:** https://community.gemsofwar.com/c/support/10.md?page=42

[Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md)

**Page:** 43

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## [Xbox pvp ended 2h earlier](https://community.gemsofwar.com/t/xbox-pvp-ended-2h-earlier/29141)

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**Author:** [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\
**Replies:** 4\
**Last updated:** [August 21, 2017, 5:51am UTC](https://community.gemsofwar.com/t/xbox-pvp-ended-2h-earlier/29141 "2017-08-21T05:51:45Z")

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Hi @Saltypatra look like the pvp ended 2h earlier then usual but i didin’t get the rewards also there is this msg when i click on pvp, it saying “the event is over, a new one will start soon, come back in couple minutes”…

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## [Guild Issues for Vendetta rank 27 in top guilds (PS4)](https://community.gemsofwar.com/t/guild-issues-for-vendetta-rank-27-in-top-guilds-ps4/28744)

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**Author:** [@NekrosLucem](https://community.gemsofwar.com/u/NekrosLucem)\
**Replies:** 20\
**Last updated:** [August 19, 2017, 5:48pm UTC](https://community.gemsofwar.com/t/guild-issues-for-vendetta-rank-27-in-top-guilds-ps4/28744 "2017-08-19T17:48:48Z")

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I had a amusing response from a representative when I looked at it today. Where they essentially told me guild statues were working as intended. You see for example a troop having 30 life before a statue then 30 after a …

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## [Game blocked loading ps4](https://community.gemsofwar.com/t/game-blocked-loading-ps4/29072)

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**Author:** [@Backbat](https://community.gemsofwar.com/u/Backbat)\
**Replies:** 4\
**Last updated:** [August 18, 2017, 5:00pm UTC](https://community.gemsofwar.com/t/game-blocked-loading-ps4/29072 "2017-08-18T17:00:42Z")

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Hi friends i have a small problem when i start the game is stuck in load

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## [Setting Difficulty in Guild Wars](https://community.gemsofwar.com/t/setting-difficulty-in-guild-wars/29070)

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**Author:** [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\
**Replies:** 1\
**Last updated:** [August 18, 2017, 4:24pm UTC](https://community.gemsofwar.com/t/setting-difficulty-in-guild-wars/29070 "2017-08-18T16:24:03Z")

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I was playing casual and went to play a guild war battle. Low and behold there is a difficulty setting. This glitch has not been fixed. They video is pinned in my feed and in the club’s. Xbox gamertag: Mrs Affects @Sir…

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## [Only getting a loss for every win!](https://community.gemsofwar.com/t/only-getting-a-loss-for-every-win/28823)

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**Author:** [@Buddypuppy](https://community.gemsofwar.com/u/Buddypuppy)\
**Replies:** 15\
**Last updated:** [August 16, 2017, 5:01pm UTC](https://community.gemsofwar.com/t/only-getting-a-loss-for-every-win/28823 "2017-08-16T17:01:21Z")

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Im playing guild wars, but when im beat my opponent i get a loss! And it happens for my for 3 enemy’s! What can we do about this? In my picture you can see that i have to play my first opponent over and over…

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## [Khorvash also drains mana from and stuns the 3rd troop if the 2nd troop dies](https://community.gemsofwar.com/t/khorvash-also-drains-mana-from-and-stuns-the-3rd-troop-if-the-2nd-troop-dies/28970)

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**Author:** [@Harbinger](https://community.gemsofwar.com/u/Harbinger)\
**Replies:** 40\
**Last updated:** [August 16, 2017, 3:39pm UTC](https://community.gemsofwar.com/t/khorvash-also-drains-mana-from-and-stuns-the-3rd-troop-if-the-2nd-troop-dies/28970 "2017-08-16T15:39:45Z")

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First off, I am very sorry if this has been reported before. I am not very good at using these forums, but my searches didn’t return any results. Then again I am still trying to get used to this site. EK is supposed to …

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## [Is it possible to completely clear/delete a team?](https://community.gemsofwar.com/t/is-it-possible-to-completely-clear-delete-a-team/28921)

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**Author:** [@MakoSipper](https://community.gemsofwar.com/u/MakoSipper)\
**Replies:** 5\
**Last updated:** [August 16, 2017, 2:47pm UTC](https://community.gemsofwar.com/t/is-it-possible-to-completely-clear-delete-a-team/28921 "2017-08-16T14:47:51Z")

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If I manually remove troops from a given team, those changes are not saved. If I leave at least one troop on the team, then the changes are saved. So I’m wondering if there’s a way to delete all troops from a team and s…

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## [Armor switching does not change stats](https://community.gemsofwar.com/t/armor-switching-does-not-change-stats/21790)

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**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\
**Replies:** 21\
**Last updated:** [August 15, 2017, 9:44pm UTC](https://community.gemsofwar.com/t/armor-switching-does-not-change-stats/21790 "2017-08-15T21:44:16Z")

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What you were expecting to happen, and what actually happened? It seems there is a similar bug when switching the Difficulty levels When you switch from one Armor type to another isn’t always changing the stats What a…

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## [I got a ghost troop again!](https://community.gemsofwar.com/t/i-got-a-ghost-troop-again/28948)

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**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\
**Replies:** 2\
**Last updated:** [August 14, 2017, 10:33pm UTC](https://community.gemsofwar.com/t/i-got-a-ghost-troop-again/28948 "2017-08-14T22:33:29Z")

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Been months since I saw one of these guys… That’s all. Carry on.

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## [Something is definitely odd....with this GW Opponent total very different mobile/pc](https://community.gemsofwar.com/t/something-is-definitely-odd-with-this-gw-opponent-total-very-different-mobile-pc/28870)

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**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\
**Replies:** 9\
**Last updated:** [August 14, 2017, 3:42am UTC](https://community.gemsofwar.com/t/something-is-definitely-odd-with-this-gw-opponent-total-very-different-mobile-pc/28870 "2017-08-14T03:42:37Z")

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I already reported this issue 3.0.5 Known Issues (PC/Mobile) - #249 by Taisiakat - Points on my teams are now different on the two platforms (PC Windows 7/ Android/ Note5 But today I noticed that there is a significant…

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## [Find an unbalanced issue](https://community.gemsofwar.com/t/find-an-unbalanced-issue/28862)

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**Author:** [@emagician](https://community.gemsofwar.com/u/emagician)\
**Replies:** 9\
**Last updated:** [August 13, 2017, 4:55am UTC](https://community.gemsofwar.com/t/find-an-unbalanced-issue/28862 "2017-08-13T04:55:00Z")

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as we know the dragon soul has a reserrect trait that possibility is only 25%,but i just battled one that continuously reserrect more than 5 times,i really think you guys programmer may check out this.

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## [Game is mostly unplayable on my Android phone since update](https://community.gemsofwar.com/t/game-is-mostly-unplayable-on-my-android-phone-since-update/26178)

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**Author:** [@Ariel](https://community.gemsofwar.com/u/Ariel)\
**Replies:** 26\
**Last updated:** [August 13, 2017, 6:12am UTC](https://community.gemsofwar.com/t/game-is-mostly-unplayable-on-my-android-phone-since-update/26178 "2017-08-13T06:12:24Z")

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I have a Samsung Galaxy S7 Edge, which when I bought it was basically the fastest phone on the market. I have rebooted the phone and used a memory cleanup tool to make absolutely sure the game is running as smoothly as …

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## [Select a Gem Glitch](https://community.gemsofwar.com/t/select-a-gem-glitch/28863)

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**Author:** [@Goodly](https://community.gemsofwar.com/u/Goodly)\
**Replies:** 0\
**Last updated:** [August 13, 2017, 3:45am UTC](https://community.gemsofwar.com/t/select-a-gem-glitch/28863 "2017-08-13T03:45:40Z")

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I keep hitting this issue because i click too fast for looping teams. When you activate a move that requires you to select a gem before a matched cascade disappears, the whole game gets stuck. The click command is waitin…

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## [Help changing forum name to match in-game/Hero name?](https://community.gemsofwar.com/t/help-changing-forum-name-to-match-in-game-hero-name/28793)

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**Author:** [@Polaren](https://community.gemsofwar.com/u/Polaren)\
**Replies:** 14\
**Last updated:** [August 12, 2017, 11:51pm UTC](https://community.gemsofwar.com/t/help-changing-forum-name-to-match-in-game-hero-name/28793 "2017-08-12T23:51:23Z")

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If one of the powers that be could provide a little help it would be much appreciated; when I joined GoW, I just used my standard handle, but chose an in-game name that reflected my hero in LOTRO. Now that I am super act…

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## [\[BUG\] PC: Guild Wars win counted as loss \[8/11/17\]](https://community.gemsofwar.com/t/bug-pc-guild-wars-win-counted-as-loss-8-11-17/28795)

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**Author:** [@Apolluon](https://community.gemsofwar.com/u/Apolluon)\
**Replies:** 6\
**Last updated:** [August 12, 2017, 11:42am UTC](https://community.gemsofwar.com/t/bug-pc-guild-wars-win-counted-as-loss-8-11-17/28795 "2017-08-12T11:42:49Z")

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Playing on PC (~11:10a PST), hadn’t logged in since Monday. The order of events: Claim all my backlogged rewards. Go to Guild Wars screen. Purchase my sentinels. Go to the “Attack” tab and face my first opponent from …

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## [PC Game won't start normally without xbox controller on](https://community.gemsofwar.com/t/pc-game-wont-start-normally-without-xbox-controller-on/28803)

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**Author:** [@Bijiita](https://community.gemsofwar.com/u/Bijiita)\
**Replies:** 0\
**Last updated:** [August 11, 2017, 9:21pm UTC](https://community.gemsofwar.com/t/pc-game-wont-start-normally-without-xbox-controller-on/28803 "2017-08-11T21:21:03Z")

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What you were expecting to happen, and what actually happened? Expecting game to start normally…but when xbox wireless controller is not on…all the buttons flash between pc and xbox versions so fast i cant click any butt…

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## [Spring Imp in LTz?](https://community.gemsofwar.com/t/spring-imp-in-ltz/28659)

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**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\
**Replies:** 16\
**Last updated:** [August 10, 2017, 3:14pm UTC](https://community.gemsofwar.com/t/spring-imp-in-ltz/28659 "2017-08-10T15:14:29Z")

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Sould there be spring imps in LTz ? @Saltypatra

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## [I'd love to hear an explanation for this](https://community.gemsofwar.com/t/id-love-to-hear-an-explanation-for-this/28688)

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**Author:** [@Tard\_Carnival](https://community.gemsofwar.com/u/Tard_Carnival)\
**Replies:** 6\
**Last updated:** [August 10, 2017, 3:54am UTC](https://community.gemsofwar.com/t/id-love-to-hear-an-explanation-for-this/28688 "2017-08-10T03:54:42Z")

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\[Album\] imgur.com

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## [Drake Rider's 3rd trait](https://community.gemsofwar.com/t/drake-riders-3rd-trait/28592)

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**Author:** [@Captain\_Biggs](https://community.gemsofwar.com/u/Captain_Biggs)\
**Replies:** 8\
**Last updated:** [August 10, 2017, 1:36am UTC](https://community.gemsofwar.com/t/drake-riders-3rd-trait/28592 "2017-08-10T01:36:05Z")

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Has anyone else noticed that Drake Rider’s 3rd trait says he is going to summon an ancient horror on death, yet summons a “Drake” instead?

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## [Guild Wars Progress Bars](https://community.gemsofwar.com/t/guild-wars-progress-bars/28633)

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**Author:** [@SpinelesS](https://community.gemsofwar.com/u/SpinelesS)\
**Replies:** 10\
**Last updated:** [August 9, 2017, 10:17am UTC](https://community.gemsofwar.com/t/guild-wars-progress-bars/28633 "2017-08-09T10:17:43Z")

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The Progress Bars of You, Your Guild and Your Opponents Guild are interesting. How about leaving them visible once you have completed your 5 fights of the day instead of just leaving a blank page with the words “There a…

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## [PC - Suspiciously Low Enemy Team Strength](https://community.gemsofwar.com/t/pc-suspiciously-low-enemy-team-strength/28599)

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**Author:** [@Shishire](https://community.gemsofwar.com/u/Shishire)\
**Replies:** 4\
**Last updated:** [August 9, 2017, 3:30am UTC](https://community.gemsofwar.com/t/pc-suspiciously-low-enemy-team-strength/28599 "2017-08-09T03:30:27Z")

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PC, running under wine on debian stretch. If necessary, I can allocate a windows machine to confirm, but since it occurs repeatedly and doesn’t seem otherwise glitchy, it appears to be unlikely to be wine related. What…

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## [Gems of war verg slow on tablet](https://community.gemsofwar.com/t/gems-of-war-verg-slow-on-tablet/28479)

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**Author:** [@pauzemenu](https://community.gemsofwar.com/u/pauzemenu)\
**Replies:** 1\
**Last updated:** [August 9, 2017, 1:34am UTC](https://community.gemsofwar.com/t/gems-of-war-verg-slow-on-tablet/28479 "2017-08-09T01:34:47Z")

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I play gems of war a long time on my Samsung galaxy tab tablet, i had never problemen with tis game, but sinds a week ago is the game very slow and sometime is de game f reezing the the game is not playebol more on my ta…

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## [Game stuck after cpu wisp fires](https://community.gemsofwar.com/t/game-stuck-after-cpu-wisp-fires/28549)

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**Author:** [@CocoSavage](https://community.gemsofwar.com/u/CocoSavage)\
**Replies:** 3\
**Last updated:** [August 8, 2017, 11:18pm UTC](https://community.gemsofwar.com/t/game-stuck-after-cpu-wisp-fires/28549 "2017-08-08T23:18:04Z")

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I was playing a PVP game and the cpu fired its wisp spell. It charmed my Valkyrie and shuffled the board, but it refuses to take its extra turn. So the game is stuck. I can tap on the game settings or chat icons and the…

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## [Warhawk not yielding extra turn?](https://community.gemsofwar.com/t/warhawk-not-yielding-extra-turn/28541)

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**Author:** [@Polaren](https://community.gemsofwar.com/u/Polaren)\
**Replies:** 4\
**Last updated:** [August 7, 2017, 10:41pm UTC](https://community.gemsofwar.com/t/warhawk-not-yielding-extra-turn/28541 "2017-08-07T22:41:40Z")

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I’ve been PVP’ing for the past hour or so, and believe I’ve run into an issue where Warhawk does not provide an extra turn when attacking an opponent with a hunters mark. Can you look into this to see if my experience i…

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## [Amount sort in filter not working w/ new troops](https://community.gemsofwar.com/t/amount-sort-in-filter-not-working-w-new-troops/28521)

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**Author:** [@kynetarse](https://community.gemsofwar.com/u/kynetarse)\
**Replies:** 0\
**Last updated:** [August 7, 2017, 2:58pm UTC](https://community.gemsofwar.com/t/amount-sort-in-filter-not-working-w-new-troops/28521 "2017-08-07T14:58:54Z")

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What you were expecting to happen, and what actually happened? Purchased new troops for ascension. When I tried to find them via the ‘amount’ order filter, they did not show up. What are the steps to make it happen ag…

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## [Wrong guild wars troop!](https://community.gemsofwar.com/t/wrong-guild-wars-troop/28491)

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**Author:** [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\
**Replies:** 0\
**Last updated:** [August 7, 2017, 12:35pm UTC](https://community.gemsofwar.com/t/wrong-guild-wars-troop/28491 "2017-08-07T12:35:31Z")

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@Alpheon @Saltypatra Wrong guild war troop this week! It’s not supposed to be Aurai, the rotation got broke when you put GW on pause. Please fix this. Myzmer and Troglodyte should be this week and next week.

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## [New troop in store: "Warhawk Pack" bug?](https://community.gemsofwar.com/t/new-troop-in-store-warhawk-pack-bug/28452)

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**Author:** [@MarioDaems](https://community.gemsofwar.com/u/MarioDaems)\
**Replies:** 4\
**Last updated:** [August 7, 2017, 7:34am UTC](https://community.gemsofwar.com/t/new-troop-in-store-warhawk-pack-bug/28452 "2017-08-07T07:34:33Z")

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What you were expecting to happen, and what actually happened? I want to buy the “Warhawk Pack” but when selecting the pack, it shows the details for “Falconer Pack”. Is it a visual bug and will it actually award me the…

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## [Guild wars hasn't reset](https://community.gemsofwar.com/t/guild-wars-hasnt-reset/28451)

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**Author:** [@Arturo](https://community.gemsofwar.com/u/Arturo)\
**Replies:** 3\
**Last updated:** [August 7, 2017, 7:24am UTC](https://community.gemsofwar.com/t/guild-wars-hasnt-reset/28451 "2017-08-07T07:24:31Z")

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What you were expecting to happen, and what actually happened? I was expecting to find that Guild wars had reset and I could go buy my sentinels and scope out the competition for the week. What I found was that it hadn…

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## [Hero name change](https://community.gemsofwar.com/t/hero-name-change/28419)

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**Author:** [@OldFaithFul](https://community.gemsofwar.com/u/OldFaithFul)\
**Replies:** 2\
**Last updated:** [August 6, 2017, 8:40pm UTC](https://community.gemsofwar.com/t/hero-name-change/28419 "2017-08-06T20:40:27Z")

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Is there any way to change my hero’s name from \*\*\*\*\*\*\* to a real name

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## [Guild chest lvl5 ... Comm cards?](https://community.gemsofwar.com/t/guild-chest-lvl5-comm-cards/28413)

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**Author:** [@Cuatre](https://community.gemsofwar.com/u/Cuatre)\
**Replies:** 6\
**Last updated:** [August 6, 2017, 7:39pm UTC](https://community.gemsofwar.com/t/guild-chest-lvl5-comm-cards/28413 "2017-08-06T19:39:29Z")

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In guild vaults level 5 I have left common letters

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