# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=40 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 41 --- ## [Daily Deal/Gem Bounties Day of Luck - Which is correct?](https://community.gemsofwar.com/t/daily-deal-gem-bounties-day-of-luck-which-is-correct/29699)
**Author:** [@Mithran](https://community.gemsofwar.com/u/Mithran)\ **Replies:** 10\ **Last updated:** [September 12, 2017, 8:57pm UTC](https://community.gemsofwar.com/t/daily-deal-gem-bounties-day-of-luck-which-is-correct/29699 "2017-09-12T20:57:28Z")
So, I’m in the middle of attempting to do gem value calculations when I notice this: On the left is my main account, on the right is my secondary account. Was there a stealth buff or a stealth nerf? Which prices sh… --- ## [Game loads slower after 3.1 update](https://community.gemsofwar.com/t/game-loads-slower-after-3-1-update/30166)
**Author:** [@Raphius](https://community.gemsofwar.com/u/Raphius)\ **Replies:** 6\ **Last updated:** [September 12, 2017, 12:35pm UTC](https://community.gemsofwar.com/t/game-loads-slower-after-3-1-update/30166 "2017-09-12T12:35:08Z")
Not sure if this is the correct place for this. Please move if not. On ps4, Before the 3.1 update, the load times for explore and quests were MUCH faster. In the sense that 95% of the time the load screen would come up … --- ## [Retry connection multiplied victory points](https://community.gemsofwar.com/t/retry-connection-multiplied-victory-points/30207)
**Author:** [@Luke](https://community.gemsofwar.com/u/Luke)\ **Replies:** 0\ **Last updated:** [September 12, 2017, 11:01am UTC](https://community.gemsofwar.com/t/retry-connection-multiplied-victory-points/30207 "2017-09-12T11:01:17Z")
What you were expecting to happen, and what actually happened? Expected: Win ranked battle, get +61 points in winning screen. What happened: Won ranked match. Got connection issue (only in Gow though), pressed Retry co… --- ## [Missing Diamonds from Dungeons](https://community.gemsofwar.com/t/missing-diamonds-from-dungeons/30199)
**Author:** [@Crow](https://community.gemsofwar.com/u/Crow)\ **Replies:** 2\ **Last updated:** [September 12, 2017, 8:59am UTC](https://community.gemsofwar.com/t/missing-diamonds-from-dungeons/30199 "2017-09-12T08:59:36Z")
Well i know it’s not much but my second battle in today’s green dungeons didn’t rewarded me with the 5 diamonds. Now my OCD its looking at that five. Well just a heads up to be on the lookout for the diamonds. @Ozball D… --- ## [Basic tasks still gives 140 gems, not 390 gems\[SOLVED\]](https://community.gemsofwar.com/t/basic-tasks-still-gives-140-gems-not-390-gems-solved/30139)
**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\ **Replies:** 22\ **Last updated:** [September 12, 2017, 3:42am UTC](https://community.gemsofwar.com/t/basic-tasks-still-gives-140-gems-not-390-gems-solved/30139 "2017-09-12T03:42:15Z")
Basic tasks only gives 140 gems, still. Is it a bug? :disappointed\_relieved: --- ## [Can't play GoW on mobile (SOLVED)](https://community.gemsofwar.com/t/cant-play-gow-on-mobile-solved/30028)
**Author:** [@ZooKeeper](https://community.gemsofwar.com/u/ZooKeeper)\ **Replies:** 9\ **Last updated:** [September 12, 2017, 1:21am UTC](https://community.gemsofwar.com/t/cant-play-gow-on-mobile-solved/30028 "2017-09-12T01:21:08Z")
I was going to play GoW on my phone but then I got error. This is my phone info: --- ## [Display/Touchscreen misalignment on Android Tablet](https://community.gemsofwar.com/t/display-touchscreen-misalignment-on-android-tablet/29789)
**Author:** [@Grath](https://community.gemsofwar.com/u/Grath)\ **Replies:** 4\ **Last updated:** [September 11, 2017, 6:22pm UTC](https://community.gemsofwar.com/t/display-touchscreen-misalignment-on-android-tablet/29789 "2017-09-11T18:22:55Z")
What you were expecting to happen, and what actually happened? Play on my Pixel C tablet (2560×1800 resolution), the screen is shifted down by about a gem’s height as seen in Screenshot\_20170904-211653|690x485 (full siz… --- ## [Gems Added Back for Console tomorrow?](https://community.gemsofwar.com/t/gems-added-back-for-console-tomorrow/30088)
**Author:** [@MadOrange](https://community.gemsofwar.com/u/MadOrange)\ **Replies:** 5\ **Last updated:** [September 11, 2017, 12:35am UTC](https://community.gemsofwar.com/t/gems-added-back-for-console-tomorrow/30088 "2017-09-11T00:35:19Z")
Intake it we will be getting Blue Guild task Gems back tomorrow on re-set as promised on Consoles??? --- ## [Invite code problems](https://community.gemsofwar.com/t/invite-code-problems/30103)
**Author:** [@dreher73](https://community.gemsofwar.com/u/dreher73)\ **Replies:** 3\ **Last updated:** [September 11, 2017, 12:07am UTC](https://community.gemsofwar.com/t/invite-code-problems/30103 "2017-09-11T00:07:33Z")
I was trying to add a friend to my guild and when I enter the invite code it says don’t exist. The code is KATISAAC5517\_KUBG. Any help will be appreciated thank you. --- ## [First troop there, but not there](https://community.gemsofwar.com/t/first-troop-there-but-not-there/30078)
**Author:** [@Dare](https://community.gemsofwar.com/u/Dare)\ **Replies:** 0\ **Last updated:** [September 10, 2017, 11:24am UTC](https://community.gemsofwar.com/t/first-troop-there-but-not-there/30078 "2017-09-10T11:24:20Z")
What you were expecting to happen, and what actually happened? First troop, Nobend brothers, stayed alive with 1 hp, but in next turn didn’t do skull damage, instead, my second troop did react and did do damage, while f… --- ## [Mab and freezing](https://community.gemsofwar.com/t/mab-and-freezing/13027)
**Author:** [@kzintiwife](https://community.gemsofwar.com/u/kzintiwife)\ **Replies:** 2\ **Last updated:** [September 28, 2016, 3:48am UTC](https://community.gemsofwar.com/t/mab-and-freezing/13027 "2016-09-28T03:48:05Z")
What you were expecting to happen, and what actually happened? expected: i match 4 skulls, i hit their valk and get an extra turn with nothing frozen. what happened: their mab froze me after doing damage to the valk. W… --- ## [Teams still not saving and defense changes - Started after 3.0](https://community.gemsofwar.com/t/teams-still-not-saving-and-defense-changes-started-after-3-0/22439)
**Author:** [@EvilPixels](https://community.gemsofwar.com/u/EvilPixels)\ **Replies:** 15\ **Last updated:** [September 9, 2017, 10:29am UTC](https://community.gemsofwar.com/t/teams-still-not-saving-and-defense-changes-started-after-3-0/22439 "2017-09-09T10:29:03Z")
This bug come in at 3.0 I would of hoped it would have been a higher priority but I don’t see it being dealt with anywhere. This is even more important this week where I’m trying to set a brown defense for people… Any f… --- ## [Chat box does not go away after closing it](https://community.gemsofwar.com/t/chat-box-does-not-go-away-after-closing-it/30016)
**Author:** [@zackdale](https://community.gemsofwar.com/u/zackdale)\ **Replies:** 3\ **Last updated:** [September 9, 2017, 5:35am UTC](https://community.gemsofwar.com/t/chat-box-does-not-go-away-after-closing-it/30016 "2017-09-09T05:35:26Z")
What you were expecting to happen, and what actually happened? I expected to close chat but the image stayed on the screen but the little X was gone to try and close it. Things under it become clickable but you can’t se… --- ## [Jumping the Gun - A Battlefield Frozen in Time](https://community.gemsofwar.com/t/jumping-the-gun-a-battlefield-frozen-in-time/30004)
**Author:** [@King](https://community.gemsofwar.com/u/King)\ **Replies:** 2\ **Last updated:** [September 8, 2017, 9:25pm UTC](https://community.gemsofwar.com/t/jumping-the-gun-a-battlefield-frozen-in-time/30004 "2017-09-08T21:25:40Z")
What you were expecting to happen, and what actually happened? I expected to use Goblin Rocket’s ability, but upon use the game was rendered inoperative. As you can see highlighted my screenshot below, there are 3 missi… --- ## [Aspect ratio mess-up](https://community.gemsofwar.com/t/aspect-ratio-mess-up/29999)
**Author:** [@Utopia](https://community.gemsofwar.com/u/Utopia)\ **Replies:** 2\ **Last updated:** [September 8, 2017, 4:14pm UTC](https://community.gemsofwar.com/t/aspect-ratio-mess-up/29999 "2017-09-08T16:14:24Z")
Hi! Since the last game update (some two days ago) the aspect ratio is totally messed up on my Xbox One, and I can’t change it in settings, for it’s impossible to save my changes there for some reason, the save changes … --- ## [Soul bonus not matching](https://community.gemsofwar.com/t/soul-bonus-not-matching/29993)
**Author:** [@Roadkill1182](https://community.gemsofwar.com/u/Roadkill1182)\ **Replies:** 1\ **Last updated:** [September 8, 2017, 12:46pm UTC](https://community.gemsofwar.com/t/soul-bonus-not-matching/29993 "2017-09-08T12:46:20Z")
I have a souls bonus of 215%. When I play matches, I’ve noticed that I’m not getting my full 215%. I just did a match and earned 33 souls in the match. At 215%, 33\*2.15=70.95 or 71 rounded up. That means I should ha… --- ## [Possible Giant Spider bug](https://community.gemsofwar.com/t/possible-giant-spider-bug/29982)
**Author:** [@fishinia](https://community.gemsofwar.com/u/fishinia)\ **Replies:** 2\ **Last updated:** [September 8, 2017, 5:13am UTC](https://community.gemsofwar.com/t/possible-giant-spider-bug/29982 "2017-09-08T05:13:30Z")
What you were expecting to happen, and what actually happened? I cast giant spider, an a giant spider appeared on the opponents team… What are the steps to make it happen again? Not sure Do you have any screenshots o… --- ## [What happened to YSABELLE and why?](https://community.gemsofwar.com/t/what-happened-to-ysabelle-and-why/29882)
**Author:** [@raziel65](https://community.gemsofwar.com/u/raziel65)\ **Replies:** 6\ **Last updated:** [September 7, 2017, 11:12pm UTC](https://community.gemsofwar.com/t/what-happened-to-ysabelle-and-why/29882 "2017-09-07T23:12:45Z")
Did Queen Ysabelle get killed by a bug or did she get nerfed intentionally ? Her pre-Update spell-damage was attack plus/including attack-buff from spell. Now damage is reduced to attack before spell bonus is applied… --- ## [Impervious broken?](https://community.gemsofwar.com/t/impervious-broken/29832)
**Author:** [@SpinelesS](https://community.gemsofwar.com/u/SpinelesS)\ **Replies:** 3\ **Last updated:** [September 7, 2017, 4:53am UTC](https://community.gemsofwar.com/t/impervious-broken/29832 "2017-09-07T04:53:28Z")
You can now Mana Burn and Devour impervious troops, though the trait still says that troops with impervious should be immune to these effects. --- ## [Troops are not showing the respective kingdom](https://community.gemsofwar.com/t/troops-are-not-showing-the-respective-kingdom/29902)
**Author:** [@MadKratos](https://community.gemsofwar.com/u/MadKratos)\ **Replies:** 2\ **Last updated:** [September 6, 2017, 2:21pm UTC](https://community.gemsofwar.com/t/troops-are-not-showing-the-respective-kingdom/29902 "2017-09-06T14:21:05Z")
Since the last update, troops aren’t showing the kingdom they belong in the right/bottom corner anymore. At least in the mobile version. --- ## [Need support to help me get back into account](https://community.gemsofwar.com/t/need-support-to-help-me-get-back-into-account/29802)
**Author:** [@Eightball](https://community.gemsofwar.com/u/Eightball)\ **Replies:** 6\ **Last updated:** [September 6, 2017, 4:55am UTC](https://community.gemsofwar.com/t/need-support-to-help-me-get-back-into-account/29802 "2017-09-06T04:55:51Z")
Spoke with Lila through ticket last Thurs, she wanted me to delete game then re install and she would help me get back in. I did, now i need a password to get back into my account. She was talking back and fourth with me… --- ## [Crash of war (iPhone)](https://community.gemsofwar.com/t/crash-of-war-iphone/29834)
**Author:** [@Rob909e](https://community.gemsofwar.com/u/Rob909e)\ **Replies:** 1\ **Last updated:** [September 6, 2017, 12:13am UTC](https://community.gemsofwar.com/t/crash-of-war-iphone/29834 "2017-09-06T00:13:39Z")
This game has become the most frustrating game I’ve played since the last update. I play this game on my pc (steam) and it’s never crashed. However, after the big update, whenever I play it on my iPhone, within minute… --- ## [Cant play the game .... after that patch](https://community.gemsofwar.com/t/cant-play-the-game-after-that-patch/29799)
**Author:** [@chaakos](https://community.gemsofwar.com/u/chaakos)\ **Replies:** 10\ **Last updated:** [September 5, 2017, 10:20pm UTC](https://community.gemsofwar.com/t/cant-play-the-game-after-that-patch/29799 "2017-09-05T22:20:40Z")
I just download the 1.16 on ps4 and when i relunched it , i got and error after the loading screen. Error logparam is not defined I can’t do anything .. it happen so someone before ? i need help --- ## [Can not buy daily offer in dungeon](https://community.gemsofwar.com/t/can-not-buy-daily-offer-in-dungeon/29829)
**Author:** [@DaRkGhost](https://community.gemsofwar.com/u/DaRkGhost)\ **Replies:** 3\ **Last updated:** [September 5, 2017, 12:33pm UTC](https://community.gemsofwar.com/t/can-not-buy-daily-offer-in-dungeon/29829 "2017-09-05T12:33:55Z")
Hello, Yesterday and today i can not buy daily offer in the dungeon? --- ## [I can't go to war nekkid](https://community.gemsofwar.com/t/i-cant-go-to-war-nekkid/29821)
**Author:** [@Kayenne](https://community.gemsofwar.com/u/Kayenne)\ **Replies:** 1\ **Last updated:** [September 5, 2017, 10:22am UTC](https://community.gemsofwar.com/t/i-cant-go-to-war-nekkid/29821 "2017-09-05T10:22:43Z")
So…supposedly I’m wearing my Viking armor but unless we’re doing an reenactment of Emperor’s New Clothes something’s not right…I do have the helmet though…:roll\_eyes: Also…can’t seem to find anything about nerfing Justi… --- ## [Error during purcharsing!](https://community.gemsofwar.com/t/error-during-purcharsing/29822)
**Author:** [@Yuneroo](https://community.gemsofwar.com/u/Yuneroo)\ **Replies:** 1\ **Last updated:** [September 5, 2017, 10:13am UTC](https://community.gemsofwar.com/t/error-during-purcharsing/29822 "2017-09-05T10:13:39Z")
\*\*What you were expecting to happen, and what actually happen ? I buy the Zaejin Bundle, It didn’t appear to colect the itens!! It happed again with gem daile But charge my acount !! I Want help! --- ## [Game has been reset](https://community.gemsofwar.com/t/game-has-been-reset/29784)
**Author:** [@Cameron](https://community.gemsofwar.com/u/Cameron)\ **Replies:** 13\ **Last updated:** [September 5, 2017, 9:10am UTC](https://community.gemsofwar.com/t/game-has-been-reset/29784 "2017-09-05T09:10:11Z")
I’ve had my game reset after I installed the game I’ve filed a report to the company but no reply bk what do I do now?? --- ## [Urskaya on console](https://community.gemsofwar.com/t/urskaya-on-console/29810)
**Author:** [@BigMike](https://community.gemsofwar.com/u/BigMike)\ **Replies:** 6\ **Last updated:** [September 5, 2017, 4:51am UTC](https://community.gemsofwar.com/t/urskaya-on-console/29810 "2017-09-05T04:51:18Z")
Does anyone know when Urskaya is going to be on console? I was expecting it with the update today. --- ## [Interesting visual bug](https://community.gemsofwar.com/t/interesting-visual-bug/29777)
**Author:** [@Clark](https://community.gemsofwar.com/u/Clark)\ **Replies:** 3\ **Last updated:** [September 5, 2017, 3:37am UTC](https://community.gemsofwar.com/t/interesting-visual-bug/29777 "2017-09-05T03:37:56Z")
What you were expecting to happen, and what actually happened? I input “freeze” as a search term What are the steps to make it happen again? Input freeze as a search term. Do you have any screenshots or video you wan… --- ## [STILL can't access the settings!](https://community.gemsofwar.com/t/still-cant-access-the-settings/29791)
**Author:** [@Zach](https://community.gemsofwar.com/u/Zach)\ **Replies:** 7\ **Last updated:** [September 5, 2017, 2:35am UTC](https://community.gemsofwar.com/t/still-cant-access-the-settings/29791 "2017-09-05T02:35:52Z")
I’ve had to put up with this crap since the previous update. I was told nothing could be done but it would be “fixed” with 3.1. Well guess what, I’ve just downloaded the update and I still can’t access the settings, the … [Previous page](https://community.gemsofwar.com/c/support/10.md?page=39) [Next page](https://community.gemsofwar.com/c/support/10.md?page=41)