# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=38 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 39 --- ## [\[Solved\] Lost account level 1157](https://community.gemsofwar.com/t/solved-lost-account-level-1157/31491)
**Author:** [@Nephilim](https://community.gemsofwar.com/u/Nephilim)\ **Replies:** 10\ **Last updated:** [October 16, 2017, 9:57am UTC](https://community.gemsofwar.com/t/solved-lost-account-level-1157/31491 "2017-10-16T09:57:21Z")
Hi My guild mate has lost his account, he’s sent two tickets in and still can’t access his level 1100 odd account with all his mythics, traitstones, glory gems and keys etc. His game has started from scratch and he’s d… --- ## [Frequent game crash](https://community.gemsofwar.com/t/frequent-game-crash/31525)
**Author:** [@Vangor](https://community.gemsofwar.com/u/Vangor)\ **Replies:** 1\ **Last updated:** [October 14, 2017, 2:12pm UTC](https://community.gemsofwar.com/t/frequent-game-crash/31525 "2017-10-14T14:12:38Z")
What you were expecting to happen, and what actually happened? Win a pvp battle and game progresses as normal. 5 of the 7 battles i fought in a row crashed at the victory screen giving me credit for a loss and none of t… --- ## [Explore and Dungeon gold not calculated correctly](https://community.gemsofwar.com/t/explore-and-dungeon-gold-not-calculated-correctly/31442)
**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Replies:** 24\ **Last updated:** [October 14, 2017, 2:04pm UTC](https://community.gemsofwar.com/t/explore-and-dungeon-gold-not-calculated-correctly/31442 "2017-10-14T14:04:47Z")
What you were expecting to happen, and what actually happened? My gold multiplier is 225%: When I complete an Explore battle having made no 4+ matches, I receive 457 gold. Example: If I earn 6 gold during the ma… --- ## [Two Serious Issues (design flaws?)](https://community.gemsofwar.com/t/two-serious-issues-design-flaws/31507)
**Author:** [@StormChasee](https://community.gemsofwar.com/u/StormChasee)\ **Replies:** 5\ **Last updated:** [October 13, 2017, 10:29pm UTC](https://community.gemsofwar.com/t/two-serious-issues-design-flaws/31507 "2017-10-13T22:29:33Z")
The lack of fixes to these two issues is really adversely impacting me. First is there’s no login screen. I may be one of a few that has more than one active account with both over level 1000. It would sure be helpful i… --- ## [Game gets so much boring,many leave :(](https://community.gemsofwar.com/t/game-gets-so-much-boring-many-leave/31439)
**Author:** [@Crazy-k1](https://community.gemsofwar.com/u/Crazy-k1)\ **Replies:** 7\ **Last updated:** [October 13, 2017, 10:39am UTC](https://community.gemsofwar.com/t/game-gets-so-much-boring-many-leave/31439 "2017-10-13T10:39:36Z")
Dear Support Team , Let me tell you ,that already many players leave the game . I‘m a friend of many guilds ,and we talk a lot about the game . In our guild ( Magix ),every week we also lost a member . Reason that for i… --- ## [Nax - Getting 3 per glory pack for some people, 1 for others](https://community.gemsofwar.com/t/nax-getting-3-per-glory-pack-for-some-people-1-for-others/31354)
**Author:** [@Wuffell](https://community.gemsofwar.com/u/Wuffell)\ **Replies:** 4\ **Last updated:** [October 13, 2017, 4:36am UTC](https://community.gemsofwar.com/t/nax-getting-3-per-glory-pack-for-some-people-1-for-others/31354 "2017-10-13T04:36:04Z")
Hi all, I restarted my client recently (on Steam) so I can see the pack and I can get 1 Nax per pack. Some others in my guild can still get 3 Nax per pack. I’m not sure what the intention is, but devs, will you give us… --- ## [PC game screen looks like Console?](https://community.gemsofwar.com/t/pc-game-screen-looks-like-console/31502)
**Author:** [@Lanny](https://community.gemsofwar.com/u/Lanny)\ **Replies:** 4\ **Last updated:** [October 13, 2017, 1:40am UTC](https://community.gemsofwar.com/t/pc-game-screen-looks-like-console/31502 "2017-10-13T01:40:09Z")
I haven’t seen this issue posted yet. My apologies if it has been. What you were expecting to happen, and what actually happened? As I’m playing PVP on PC/Steam, the game screen turned into one that looks similar to th… --- ## [Counting Wins As Losses..?](https://community.gemsofwar.com/t/counting-wins-as-losses/28730)
**Author:** [@Strawnyy](https://community.gemsofwar.com/u/Strawnyy)\ **Replies:** 9\ **Last updated:** [October 12, 2017, 10:55pm UTC](https://community.gemsofwar.com/t/counting-wins-as-losses/28730 "2017-10-12T22:55:11Z")
What you were expecting to happen, and what actually happened? Couple of my guildies have completed there matches… and they won them, but its counting them as losing… What are the steps to make it happen again? I have… --- ## [Weird bug - ignoring mouse input through wacom tablet](https://community.gemsofwar.com/t/weird-bug-ignoring-mouse-input-through-wacom-tablet/31449)
**Author:** [@Nailkita](https://community.gemsofwar.com/u/Nailkita)\ **Replies:** 0\ **Last updated:** [October 11, 2017, 12:23pm UTC](https://community.gemsofwar.com/t/weird-bug-ignoring-mouse-input-through-wacom-tablet/31449 "2017-10-11T12:23:02Z")
So, I know this isn’t a big deal, or really important, but I found it amusing and perhaps it may help understand if there are any other bugs related to mouse/touch input. As a Designer/Illustrator I have a Wacom Intuos … --- ## [Any support agents here?](https://community.gemsofwar.com/t/any-support-agents-here/31411)
**Author:** [@Strawnyy](https://community.gemsofwar.com/u/Strawnyy)\ **Replies:** 9\ **Last updated:** [October 11, 2017, 1:04am UTC](https://community.gemsofwar.com/t/any-support-agents-here/31411 "2017-10-11T01:04:57Z")
Currently having a problem with a account need support!! :frowning: --- ## [Kraken's Tentacles not working](https://community.gemsofwar.com/t/krakens-tentacles-not-working/31408)
**Author:** [@Aloriain](https://community.gemsofwar.com/u/Aloriain)\ **Replies:** 6\ **Last updated:** [October 10, 2017, 9:54pm UTC](https://community.gemsofwar.com/t/krakens-tentacles-not-working/31408 "2017-10-10T21:54:20Z")
I have a fully traited Kraken and I have been noticing that it is only dealing damage randomly on 4 and 5 matches. Also when it does deal damage it is not always to all enemy troops. Am I missing something or is it not w… --- ## [Empty defense reward in PvP](https://community.gemsofwar.com/t/empty-defense-reward-in-pvp/31361)
**Author:** [@StubbornOldFool](https://community.gemsofwar.com/u/StubbornOldFool)\ **Replies:** 6\ **Last updated:** [October 10, 2017, 11:55am UTC](https://community.gemsofwar.com/t/empty-defense-reward-in-pvp/31361 "2017-10-10T11:55:09Z")
What you were expecting to happen, and what actually happened? I expected to get at least a win or a loss. I got neither. What are the steps to make it happen again? Never seen it before. Cannot reproduce. This was on… --- ## [\[Solved\] Triple tribute rewards whitehelm kingdom?](https://community.gemsofwar.com/t/solved-triple-tribute-rewards-whitehelm-kingdom/31364)
**Author:** [@DaRkGhost](https://community.gemsofwar.com/u/DaRkGhost)\ **Replies:** 4\ **Last updated:** [October 9, 2017, 2:37pm UTC](https://community.gemsofwar.com/t/solved-triple-tribute-rewards-whitehelm-kingdom/31364 "2017-10-09T14:37:31Z")
Hello, I have a question, i have my kingdom on 8 stars, that should give me a triple tribute reward so in whitehelm its 60glory x3, but i only receive x2 Can somebody help me Regards --- ## [Summoning while webbed](https://community.gemsofwar.com/t/summoning-while-webbed/31352)
**Author:** [@BZZZT](https://community.gemsofwar.com/u/BZZZT)\ **Replies:** 1\ **Last updated:** [October 9, 2017, 9:15am UTC](https://community.gemsofwar.com/t/summoning-while-webbed/31352 "2017-10-09T09:15:08Z")
What you were expecting to happen, and what actually happened? I webbed Dark Master so that his summoned Thrall would be level1. He was level1 but his stats were not level1 stats. What are the steps to make it happen a… --- ## [Change Gold Event Image for Clarity](https://community.gemsofwar.com/t/change-gold-event-image-for-clarity/31349)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 1\ **Last updated:** [October 9, 2017, 7:19am UTC](https://community.gemsofwar.com/t/change-gold-event-image-for-clarity/31349 "2017-10-09T07:19:05Z")
It would be a good idea to change the troop event image for the bonus gold this week. It shows an image of Nyx, despite it requiring Nax to receive the bonus. This normally isn’t too big of a deal most weeks, but is qui… --- ## [GW just gifted me with a loss even though I did not lose](https://community.gemsofwar.com/t/gw-just-gifted-me-with-a-loss-even-though-i-did-not-lose/31265)
**Author:** [@Clark](https://community.gemsofwar.com/u/Clark)\ **Replies:** 3\ **Last updated:** [October 7, 2017, 5:07pm UTC](https://community.gemsofwar.com/t/gw-just-gifted-me-with-a-loss-even-though-i-did-not-lose/31265 "2017-10-07T17:07:35Z")
What you were expecting to happen, and what actually happened? Doing GW battles today, won first three battles to come back to the screen and find that GoW had given me a loss. What are the steps to make it happen agai… --- ## [Turtle Dragon bug](https://community.gemsofwar.com/t/turtle-dragon-bug/31205)
**Author:** [@AmazonJax](https://community.gemsofwar.com/u/AmazonJax)\ **Replies:** 1\ **Last updated:** [October 6, 2017, 4:27am UTC](https://community.gemsofwar.com/t/turtle-dragon-bug/31205 "2017-10-06T04:27:42Z")
I found a neat turtle dragon bug. If you get your TD submerged, then your opponent has his Dust Devil do the Dervish thing, the TD ducks (adorable, btw), but the card below comes up. Both cards (TD and the one below) oc… --- ## [Is there a timeframe for when](https://community.gemsofwar.com/t/is-there-a-timeframe-for-when/31109)
**Author:** [@Robbg1986](https://community.gemsofwar.com/u/Robbg1986)\ **Replies:** 14\ **Last updated:** [October 4, 2017, 5:25am UTC](https://community.gemsofwar.com/t/is-there-a-timeframe-for-when/31109 "2017-10-04T05:25:10Z")
Impervious will be fixed. I got a Wulfgarok not too long ago and had all of the traitstones to max him but with all of these Kraken teams, he isn’t viable. At least not like he should be. You would think with it being… --- ## [Extra turns when opponent is dead](https://community.gemsofwar.com/t/extra-turns-when-opponent-is-dead/31140)
**Author:** [@aarons47](https://community.gemsofwar.com/u/aarons47)\ **Replies:** 5\ **Last updated:** [October 3, 2017, 1:53pm UTC](https://community.gemsofwar.com/t/extra-turns-when-opponent-is-dead/31140 "2017-10-03T13:53:22Z")
I’ve noticed that in PvP, when the AI is dead, and the screen is blank on the right side, it takes me a couple extra gem matches to close out the match…No biggie…But not in GW. I know that the extra swipes I make are go… --- ## [\[BUG REPORT\] Impervious broken (FIXED)](https://community.gemsofwar.com/t/bug-report-impervious-broken-fixed/31111)
**Author:** [@Robbg1986](https://community.gemsofwar.com/u/Robbg1986)\ **Replies:** 0\ **Last updated:** [October 2, 2017, 5:22pm UTC](https://community.gemsofwar.com/t/bug-report-impervious-broken-fixed/31111 "2017-10-02T17:22:28Z")
While using a team of Amira/Fenir/FG/Wulfgarok versing Forest Troll/Kraken x2/Mab team, with Wulfgarok in the last slot and having full heath he was Devoured by the Kraken. My Wulfgarok is completely traited and has Imp… --- ## [Where is the Souls? (Topic to close)](https://community.gemsofwar.com/t/where-is-the-souls-topic-to-close/31096)
**Author:** [@Terrorist](https://community.gemsofwar.com/u/Terrorist)\ **Replies:** 5\ **Last updated:** [October 2, 2017, 2:33pm UTC](https://community.gemsofwar.com/t/where-is-the-souls-topic-to-close/31096 "2017-10-02T14:33:54Z")
One question to GoW Administration. Where is my souls? ? --- ## [Orc Veteran Glitch?](https://community.gemsofwar.com/t/orc-veteran-glitch/26408)
**Author:** [@daveis23](https://community.gemsofwar.com/u/daveis23)\ **Replies:** 10\ **Last updated:** [October 1, 2017, 10:16pm UTC](https://community.gemsofwar.com/t/orc-veteran-glitch/26408 "2017-10-01T22:16:42Z")
I’ve tested a dozen times. If you cast orc veteran and kill the troop, he will not spawn 8 red gems. Is this by design or a glitch/flaw? --- ## [Global chat not working](https://community.gemsofwar.com/t/global-chat-not-working/30491)
**Author:** [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Replies:** 17\ **Last updated:** [September 28, 2017, 3:36pm UTC](https://community.gemsofwar.com/t/global-chat-not-working/30491 "2017-09-28T15:36:32Z")
On every platform the global chat is down since today, yesterday it was fine --- ## [Help with gem wars please](https://community.gemsofwar.com/t/help-with-gem-wars-please/30849)
**Author:** [@gotnotime](https://community.gemsofwar.com/u/gotnotime)\ **Replies:** 3\ **Last updated:** [September 27, 2017, 1:08pm UTC](https://community.gemsofwar.com/t/help-with-gem-wars-please/30849 "2017-09-27T13:08:37Z")
Need Gem Wars reset on XBox please --- ## [The game appears to be down](https://community.gemsofwar.com/t/the-game-appears-to-be-down/30831)
**Author:** [@PowerPlay](https://community.gemsofwar.com/u/PowerPlay)\ **Replies:** 11\ **Last updated:** [September 27, 2017, 6:01am UTC](https://community.gemsofwar.com/t/the-game-appears-to-be-down/30831 "2017-09-27T06:01:26Z")
I can’t seem to log in on PS4. Anyone noticing that too? --- ## [Mobile audio issue with external audio](https://community.gemsofwar.com/t/mobile-audio-issue-with-external-audio/29909)
**Author:** [@warcin](https://community.gemsofwar.com/u/warcin)\ **Replies:** 1\ **Last updated:** [September 26, 2017, 9:01pm UTC](https://community.gemsofwar.com/t/mobile-audio-issue-with-external-audio/29909 "2017-09-26T21:01:17Z")
Starting with 3.1 I have been having an issue with external audio source while playing the game on Android. I will frequently listen to a book on tape (audible) while playing the game. This worked great until 3.1. Now… --- ## [Dead opponent didn't die](https://community.gemsofwar.com/t/dead-opponent-didnt-die/30799)
**Author:** [@Rockwell](https://community.gemsofwar.com/u/Rockwell)\ **Replies:** 0\ **Last updated:** [September 26, 2017, 12:15pm UTC](https://community.gemsofwar.com/t/dead-opponent-didnt-die/30799 "2017-09-26T12:15:55Z")
What you were expecting to happen, and what actually happened? I’d killed Rock Troll, however it still showed as having Life in the enemy team, even though, when I tapped on it, it showed having zero life (and zero armo… --- ## [Config Menu on Startup (Resolved)](https://community.gemsofwar.com/t/config-menu-on-startup-resolved/30751)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 2\ **Last updated:** [September 25, 2017, 2:07pm UTC](https://community.gemsofwar.com/t/config-menu-on-startup-resolved/30751 "2017-09-25T14:07:25Z")
Clicked to open Gems on my PC, got this instead. Happens every few weeks, I remembered to get a screenshot this time! --- ## [STILL "Not Secure" on Firefox!](https://community.gemsofwar.com/t/still-not-secure-on-firefox/30368)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 5\ **Last updated:** [September 25, 2017, 1:13pm UTC](https://community.gemsofwar.com/t/still-not-secure-on-firefox/30368 "2017-09-25T13:13:22Z")
Right, enough. I first commented on this back in April, kind of annoyed about it right now. I can’t log in here on Firefox, which just happens to be my primary browser. Apparently its something to do with Discourse. A… --- ## [Stealth Nerf to Impervious?](https://community.gemsofwar.com/t/stealth-nerf-to-impervious/29627)
**Author:** [@Arturo](https://community.gemsofwar.com/u/Arturo)\ **Replies:** 44\ **Last updated:** [September 24, 2017, 7:31pm UTC](https://community.gemsofwar.com/t/stealth-nerf-to-impervious/29627 "2017-09-24T19:31:34Z")
What you were expecting to happen, and what actually happened? I was expecting my Impervious Elemaugrim to not be devoured. He was promptly devoured. What are the steps to make it happen again? um, maybe put Elemaugr… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=37) [Next page](https://community.gemsofwar.com/c/support/10.md?page=39)