# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=37 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 38 --- ## [Why do i need to download assets EVERY time i open the game](https://community.gemsofwar.com/t/why-do-i-need-to-download-assets-every-time-i-open-the-game/31916)
**Author:** [@chknsndwch](https://community.gemsofwar.com/u/chknsndwch)\ **Replies:** 4\ **Last updated:** [October 23, 2017, 11:49am UTC](https://community.gemsofwar.com/t/why-do-i-need-to-download-assets-every-time-i-open-the-game/31916 "2017-10-23T11:49:56Z")
What you were expecting to happen, and what actually happened? I was expecting to load the game normally after the initial asset download after the patch and yet every single time I open the game I have to download 6 as… --- ## [Context3D Not Available, missing device support](https://community.gemsofwar.com/t/context3d-not-available-missing-device-support/4586)
**Author:** [@weliton](https://community.gemsofwar.com/u/weliton)\ **Replies:** 8\ **Last updated:** [October 23, 2017, 10:31am UTC](https://community.gemsofwar.com/t/context3d-not-available-missing-device-support/4586 "2017-10-23T10:31:18Z")
Always played with a smartphone, but not more, since yesterday, when open the app occour the message attached in printscreen, my smartphone is an LG E989 Android 4.4 --- ## [New Dark Priestess spell bug](https://community.gemsofwar.com/t/new-dark-priestess-spell-bug/32145)
**Author:** [@Xybots87](https://community.gemsofwar.com/u/Xybots87)\ **Replies:** 3\ **Last updated:** [October 23, 2017, 8:42am UTC](https://community.gemsofwar.com/t/new-dark-priestess-spell-bug/32145 "2017-10-23T08:42:42Z")
What you were expecting to happen, and what actually happened? Dark Priestess spell says it targets allies only but can target any troop What are the steps to make it happen again? Charge up Dark Priestess and target … --- ## [Please put GW wins counting as losses on the "To do List"](https://community.gemsofwar.com/t/please-put-gw-wins-counting-as-losses-on-the-to-do-list/31419)
**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Replies:** 33\ **Last updated:** [October 22, 2017, 11:47pm UTC](https://community.gemsofwar.com/t/please-put-gw-wins-counting-as-losses-on-the-to-do-list/31419 "2017-10-22T23:47:25Z")
What you were expecting to happen, and what actually happened? A GW win actually counting as just that, a win! What are the steps to make it happen again? Do you have any screenshots or video you want to share with us… --- ## [Cant play in the dungeon](https://community.gemsofwar.com/t/cant-play-in-the-dungeon/32122)
**Author:** [@DanWhatever](https://community.gemsofwar.com/u/DanWhatever)\ **Replies:** 5\ **Last updated:** [October 22, 2017, 5:52pm UTC](https://community.gemsofwar.com/t/cant-play-in-the-dungeon/32122 "2017-10-22T17:52:58Z")
What you were expecting to happen, and what actually happened? Cannot play dungeon since update… What are the steps to make it happen again? Try to play dungeon, wont load… Shows all 3 challenges available, but clicki… --- ## [Merlantis Under the Sea challenge ends with Internal Error](https://community.gemsofwar.com/t/merlantis-under-the-sea-challenge-ends-with-internal-error/31983)
**Author:** [@Kenshiro84](https://community.gemsofwar.com/u/Kenshiro84)\ **Replies:** 11\ **Last updated:** [October 22, 2017, 5:25am UTC](https://community.gemsofwar.com/t/merlantis-under-the-sea-challenge-ends-with-internal-error/31983 "2017-10-22T05:25:04Z")
What you were expecting to happen, and what actually happened? Finished the last challenge, Under the Sea, of Merlantis at normal difficulty. Instead of going to the rewards I get an internal error prompt and I am back … --- ## [No chat privilages](https://community.gemsofwar.com/t/no-chat-privilages/32067)
**Author:** [@spookz11](https://community.gemsofwar.com/u/spookz11)\ **Replies:** 3\ **Last updated:** [October 22, 2017, 12:25am UTC](https://community.gemsofwar.com/t/no-chat-privilages/32067 "2017-10-22T00:25:05Z")
Hi I booted up Gems War Today, level 105. and went to read chat, but it says that I do not have online privilages. Has anyone any idea what that means, and how to fix it. Thankyou --- ## [Sidescrolling animation = Literally throwing up (Health hazard talk)](https://community.gemsofwar.com/t/sidescrolling-animation-literally-throwing-up-health-hazard-talk/32050)
**Author:** [@Sheba](https://community.gemsofwar.com/u/Sheba)\ **Replies:** 8\ **Last updated:** [October 21, 2017, 11:53pm UTC](https://community.gemsofwar.com/t/sidescrolling-animation-literally-throwing-up-health-hazard-talk/32050 "2017-10-21T23:53:03Z")
Okay, so what the heck. I just almost physically, literally had to throw up from this health hazard. I am horrified at this point that from what I’ve seen not even that “fix” (which is not really a fix) next week won’t … --- ## [Merlantis displaying 4 stars AND 3 stars?](https://community.gemsofwar.com/t/merlantis-displaying-4-stars-and-3-stars/32092)
**Author:** [@NowayJoe2Go](https://community.gemsofwar.com/u/NowayJoe2Go)\ **Replies:** 0\ **Last updated:** [October 21, 2017, 11:03pm UTC](https://community.gemsofwar.com/t/merlantis-displaying-4-stars-and-3-stars/32092 "2017-10-21T23:03:14Z")
What you were expecting to happen, and what actually happened? I expect the Gold stars to match! What are the steps to make it happen again? See photos Do you have any screenshots or video you want to share with us s… --- ## [I think the last challenge of merlantis is bugged](https://community.gemsofwar.com/t/i-think-the-last-challenge-of-merlantis-is-bugged/32041)
**Author:** [@h0m1n1d](https://community.gemsofwar.com/u/h0m1n1d)\ **Replies:** 0\ **Last updated:** [October 21, 2017, 2:15am UTC](https://community.gemsofwar.com/t/i-think-the-last-challenge-of-merlantis-is-bugged/32041 "2017-10-21T02:15:32Z")
I keep getting internal error after winning and then it doesn’t count the win and nothing gained --- ## [Bonus Gold event mistake](https://community.gemsofwar.com/t/bonus-gold-event-mistake/32027)
**Author:** [@dujas](https://community.gemsofwar.com/u/dujas)\ **Replies:** 0\ **Last updated:** [October 20, 2017, 9:11pm UTC](https://community.gemsofwar.com/t/bonus-gold-event-mistake/32027 "2017-10-20T21:11:26Z")
It’s probably a little late to fix now. Currently there’s a “Bonus Gold” event for the Xbox. It says to use Nax in explore mode for 400 gold. The problem is the picture shown for the event is not Nax, it’s Nyx. --- ## [Some use a trainer](https://community.gemsofwar.com/t/some-use-a-trainer/31537)
**Author:** [@nav037](https://community.gemsofwar.com/u/nav037)\ **Replies:** 110\ **Last updated:** [October 20, 2017, 3:54pm UTC](https://community.gemsofwar.com/t/some-use-a-trainer/31537 "2017-10-20T15:54:45Z")
Greetings! This message is on behalf of all guild members of Palladium. We play GoW, dedicate a lot of time to it, lots of effort and lots of feeling. We carefully pick out members who have similar goals to ours – to a… --- ## [\[Bug Report\] No gems on board](https://community.gemsofwar.com/t/bug-report-no-gems-on-board/32002)
**Author:** [@Robbg1986](https://community.gemsofwar.com/u/Robbg1986)\ **Replies:** 1\ **Last updated:** [October 20, 2017, 3:51pm UTC](https://community.gemsofwar.com/t/bug-report-no-gems-on-board/32002 "2017-10-20T15:51:55Z")
I was working on an undefeated GW week and then I came across this: A completely empty board. So naturally I had to retreat after giving it 2 minutes to show up. The game did not freeze, as I was still able to clic… --- ## [Princess Elspeth BUG](https://community.gemsofwar.com/t/princess-elspeth-bug/31998)
**Author:** [@NeXtreme](https://community.gemsofwar.com/u/NeXtreme)\ **Replies:** 2\ **Last updated:** [October 20, 2017, 1:29pm UTC](https://community.gemsofwar.com/t/princess-elspeth-bug/31998 "2017-10-20T13:29:53Z")
What you were expecting to happen, and what actually happened? Princess Elspeth always kill last unit instead of selected What are the steps to make it happen again? Use her spell Do you have any screenshots or video… --- ## [Uh... today’s Crafting Materials offer is a little wacky](https://community.gemsofwar.com/t/uh-today-s-crafting-materials-offer-is-a-little-wacky/31989)
**Author:** [@polyester](https://community.gemsofwar.com/u/polyester)\ **Replies:** 2\ **Last updated:** [October 20, 2017, 12:41pm UTC](https://community.gemsofwar.com/t/uh-today-s-crafting-materials-offer-is-a-little-wacky/31989 "2017-10-20T12:41:50Z")
I like crafting, but I don’t like it quite this much. But seriously folks, heads up and be careful - check before buying so you don’t get stuck with an accidental massive purchase. Devs please fix this… thanks! --- ## [Troops changed in Soulforge middle in the week](https://community.gemsofwar.com/t/troops-changed-in-soulforge-middle-in-the-week/31990)
**Author:** [@Corvus](https://community.gemsofwar.com/u/Corvus)\ **Replies:** 1\ **Last updated:** [October 20, 2017, 11:50am UTC](https://community.gemsofwar.com/t/troops-changed-in-soulforge-middle-in-the-week/31990 "2017-10-20T11:50:34Z")
HI, This week was Dragon Soul crafteble in the Soulforge. Today (20/10/2017) finnaly i get everything to get him, but i see that the avaible troops get changed today in soulforge. I ahd think, they change at monday. If … --- ## [\[BUG\] Widescreen resolution hides information on PC/Steam](https://community.gemsofwar.com/t/bug-widescreen-resolution-hides-information-on-pc-steam/31931)
**Author:** [@Doghouse](https://community.gemsofwar.com/u/Doghouse)\ **Replies:** 2\ **Last updated:** [October 20, 2017, 10:28am UTC](https://community.gemsofwar.com/t/bug-widescreen-resolution-hides-information-on-pc-steam/31931 "2017-10-20T10:28:58Z")
What you were expecting to happen, and what actually happened? When playing in a widescreen (16:9) resolution, the Troops & Teams section shows only 2 rows of troops. When you switch to a non-widescreen resolution, for… --- ## [GW def teams wont stay locked in](https://community.gemsofwar.com/t/gw-def-teams-wont-stay-locked-in/31967)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 9\ **Last updated:** [October 20, 2017, 8:40am UTC](https://community.gemsofwar.com/t/gw-def-teams-wont-stay-locked-in/31967 "2017-10-20T08:40:22Z")
Defense teams wont stay locked in. Once you turn game off n restart it switches back to old defense. how are we supposed to set six diffrent def teams when it keeps reverting once you shut down the game. tried hitting … --- ## [After Update, Don't work game!](https://community.gemsofwar.com/t/after-update-dont-work-game/31727)
**Author:** [@nksmile](https://community.gemsofwar.com/u/nksmile)\ **Replies:** 11\ **Last updated:** [October 20, 2017, 4:13am UTC](https://community.gemsofwar.com/t/after-update-dont-work-game/31727 "2017-10-20T04:13:24Z")
This Pc and Android 5.1.1 Dont work --- ## [Game Images Not Showing - 3.2 Update](https://community.gemsofwar.com/t/game-images-not-showing-3-2-update/31923)
**Author:** [@Zippity](https://community.gemsofwar.com/u/Zippity)\ **Replies:** 1\ **Last updated:** [October 19, 2017, 2:44pm UTC](https://community.gemsofwar.com/t/game-images-not-showing-3-2-update/31923 "2017-10-19T14:44:01Z")
This is more of a support log for any other struggling players with the 3.2 update. After updating my phone to 3.2, I seemed to be missing some of the game files. My post battle screen showed the cards with all items ea… --- ## [2.0 Known Issues](https://community.gemsofwar.com/t/2-0-known-issues/7368)
**Author:** [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Replies:** 719\ **Last updated:** [July 17, 2016, 1:09pm UTC](https://community.gemsofwar.com/t/2-0-known-issues/7368 "2016-07-17T13:09:15Z")
Hey Guys, I’ve created this place where we’ll list out issues players have been encountering and keep you updated on our current progress with them. Please post an issues you see here. Updated July 7th 2016 PVP Rank… --- ## [Please include the mask welding with 3.2 update](https://community.gemsofwar.com/t/please-include-the-mask-welding-with-3-2-update/31750)
**Author:** [@Ajmooooo](https://community.gemsofwar.com/u/Ajmooooo)\ **Replies:** 3\ **Last updated:** [October 19, 2017, 9:56am UTC](https://community.gemsofwar.com/t/please-include-the-mask-welding-with-3-2-update/31750 "2017-10-19T09:56:39Z")
For God’s sake, for everything that’s holy to you, remove this new UI monstrosity! --- ## [Please, devs, do say something about Elspeth & alike](https://community.gemsofwar.com/t/please-devs-do-say-something-about-elspeth-alike/31836)
**Author:** [@Ajmooooo](https://community.gemsofwar.com/u/Ajmooooo)\ **Replies:** 14\ **Last updated:** [October 19, 2017, 8:56am UTC](https://community.gemsofwar.com/t/please-devs-do-say-something-about-elspeth-alike/31836 "2017-10-19T08:56:22Z")
Please, @Sirrian, @Saltypatra, @Nimhain, @Ozball (sorry, forgot abot you at first) give us something, anything about when is this Elspeth, Black Beast, Sacrificial Priest bug going to be fixed. Pvp, Guild ranking, Guild… --- ## [Actual problem with the new UI in battle (or maybe not)](https://community.gemsofwar.com/t/actual-problem-with-the-new-ui-in-battle-or-maybe-not/31811)
**Author:** [@Malicus](https://community.gemsofwar.com/u/Malicus)\ **Replies:** 0\ **Last updated:** [October 18, 2017, 4:56pm UTC](https://community.gemsofwar.com/t/actual-problem-with-the-new-ui-in-battle-or-maybe-not/31811 "2017-10-18T16:56:15Z")
There are a number of complaints about how the new UI is displeasing, and I don’t disagree, but this post is not about that. I’m here to point out that the mana indicator for a card disappears while its spell is ready, a… --- ## [Since new patch - chat - time stamp lines strikethrough or underline text](https://community.gemsofwar.com/t/since-new-patch-chat-time-stamp-lines-strikethrough-or-underline-text/31769)
**Author:** [@Lanny](https://community.gemsofwar.com/u/Lanny)\ **Replies:** 0\ **Last updated:** [October 18, 2017, 11:43am UTC](https://community.gemsofwar.com/t/since-new-patch-chat-time-stamp-lines-strikethrough-or-underline-text/31769 "2017-10-18T11:43:50Z")
I mentioned this in the feedback thread and i wanted to provide a screenshot. What you were expecting to happen, and what actually happened? Since the patch update, the line that surrounds the timestamp in chat sometim… --- ## [Can't change Guild Wars defense teams](https://community.gemsofwar.com/t/cant-change-guild-wars-defense-teams/31751)
**Author:** [@Fannelia](https://community.gemsofwar.com/u/Fannelia)\ **Replies:** 6\ **Last updated:** [October 18, 2017, 8:16am UTC](https://community.gemsofwar.com/t/cant-change-guild-wars-defense-teams/31751 "2017-10-18T08:16:02Z")
What you were expecting to happen, and what actually happened? I wanted to change my guild war defense teams, I can choose another team; but when I go back to the GW defense teams list the old one is still there. What … --- ## [After update, game dosent work Mobile Android](https://community.gemsofwar.com/t/after-update-game-dosent-work-mobile-android/31732)
**Author:** [@achiz](https://community.gemsofwar.com/u/achiz)\ **Replies:** 1\ **Last updated:** [October 18, 2017, 4:52am UTC](https://community.gemsofwar.com/t/after-update-game-dosent-work-mobile-android/31732 "2017-10-18T04:52:19Z")
game will not run after Android updates. Delete and reinstall and will not run. --- ## [\[Class Bug\] Titan locked, but I beat the class quest](https://community.gemsofwar.com/t/class-bug-titan-locked-but-i-beat-the-class-quest/24074)
**Author:** [@ExVasterist](https://community.gemsofwar.com/u/ExVasterist)\ **Replies:** 7\ **Last updated:** [October 17, 2017, 2:23pm UTC](https://community.gemsofwar.com/t/class-bug-titan-locked-but-i-beat-the-class-quest/24074 "2017-10-17T14:23:10Z")
What you were expecting to happen, and what actually happened? That after beating all quests in Stormheim to do with the Titan Class, that it would be unlocked. Instead, it stayed locked. And Stormheim says “No quests … --- ## [Explain this. He can't join a guild either](https://community.gemsofwar.com/t/explain-this-he-cant-join-a-guild-either/31669)
**Author:** [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Replies:** 1\ **Last updated:** [October 17, 2017, 2:36am UTC](https://community.gemsofwar.com/t/explain-this-he-cant-join-a-guild-either/31669 "2017-10-17T02:36:12Z")
He can’t join a guild either. --- ## [Help lost password](https://community.gemsofwar.com/t/help-lost-password/31661)
**Author:** [@Magiclion](https://community.gemsofwar.com/u/Magiclion)\ **Replies:** 1\ **Last updated:** [October 16, 2017, 8:42pm UTC](https://community.gemsofwar.com/t/help-lost-password/31661 "2017-10-16T20:42:23Z")
I need help i dont remember my password please [Previous page](https://community.gemsofwar.com/c/support/10.md?page=36) [Next page](https://community.gemsofwar.com/c/support/10.md?page=38)