# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=36 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 37 --- ## [Our gold is being robbed](https://community.gemsofwar.com/t/our-gold-is-being-robbed/32634)
**Author:** [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Replies:** 4\ **Last updated:** [November 5, 2017, 12:22am UTC](https://community.gemsofwar.com/t/our-gold-is-being-robbed/32634 "2017-11-05T00:22:24Z")
I have never received any gold won from any dungeon games and neither has anyone else for that matter. It can be duplicated. I put the issue in global chat and someone else has confirmed that they don’t receive the gold … --- ## [All teams reset to much earlier state at random(?) times](https://community.gemsofwar.com/t/all-teams-reset-to-much-earlier-state-at-random-times/32690)
**Author:** [@Ked](https://community.gemsofwar.com/u/Ked)\ **Replies:** 0\ **Last updated:** [November 4, 2017, 4:42pm UTC](https://community.gemsofwar.com/t/all-teams-reset-to-much-earlier-state-at-random-times/32690 "2017-11-04T16:42:15Z")
I’m a new player, still learning the interface after just a week of play, and for a while I thought I was screwing something up or not understanding what was happening. The guys in my guild forum are telling me this is … --- ## [BUG - can't finish the dungeon battles](https://community.gemsofwar.com/t/bug-cant-finish-the-dungeon-battles/32573)
**Author:** [@Drazen](https://community.gemsofwar.com/u/Drazen)\ **Replies:** 8\ **Last updated:** [November 4, 2017, 1:18pm UTC](https://community.gemsofwar.com/t/bug-cant-finish-the-dungeon-battles/32573 "2017-11-04T13:18:22Z")
Today I played dungeon battles on my mobile phone (Samsung S7 Edge if that matters) and after each victory the game would freeze. My screen would look like this I couldn’t do anything after this except to get out of … --- ## [Then graphics on the game don't work right](https://community.gemsofwar.com/t/then-graphics-on-the-game-dont-work-right/32649)
**Author:** [@Herm](https://community.gemsofwar.com/u/Herm)\ **Replies:** 1\ **Last updated:** [November 3, 2017, 6:28pm UTC](https://community.gemsofwar.com/t/then-graphics-on-the-game-dont-work-right/32649 "2017-11-03T18:28:05Z")
What you were expecting to happen, and what actually happened? What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your p… --- ## [Graphical bug; Game is unplayable](https://community.gemsofwar.com/t/graphical-bug-game-is-unplayable/25909)
**Author:** [@HeimdallUlf](https://community.gemsofwar.com/u/HeimdallUlf)\ **Replies:** 6\ **Last updated:** [November 3, 2017, 6:51am UTC](https://community.gemsofwar.com/t/graphical-bug-game-is-unplayable/25909 "2017-11-03T06:51:06Z")
When starting the game from steam, the screen flashes some different full-screen colors, with a couple of split second flashes of the new loading screen, then the screen with Tesla, then just a solid color. The mouse cur… --- ## [\[BUG\] Wulfgarok not devouring after kill](https://community.gemsofwar.com/t/bug-wulfgarok-not-devouring-after-kill/32589)
**Author:** [@Sphinx](https://community.gemsofwar.com/u/Sphinx)\ **Replies:** 3\ **Last updated:** [November 3, 2017, 6:04am UTC](https://community.gemsofwar.com/t/bug-wulfgarok-not-devouring-after-kill/32589 "2017-11-03T06:04:14Z")
What you were expecting to happen, and what actually happened? I expected wulfgarok to devour something after killing a target. Target was Drake Rider. It spawned a drake, maybe thats why the game didnt think it killed … --- ## [Merlantis unaccessable](https://community.gemsofwar.com/t/merlantis-unaccessable/32562)
**Author:** [@Nln44](https://community.gemsofwar.com/u/Nln44)\ **Replies:** 5\ **Last updated:** [November 2, 2017, 4:29am UTC](https://community.gemsofwar.com/t/merlantis-unaccessable/32562 "2017-11-02T04:29:21Z")
Will not allow me to select Merlantis on the home screen and no it’s not my controller . Please exterminate this bug, on PS4 --- ## [Merlantis locked? I play on console](https://community.gemsofwar.com/t/merlantis-locked-i-play-on-console/32545)
**Author:** [@Jarius777](https://community.gemsofwar.com/u/Jarius777)\ **Replies:** 2\ **Last updated:** [November 1, 2017, 3:41pm UTC](https://community.gemsofwar.com/t/merlantis-locked-i-play-on-console/32545 "2017-11-01T15:41:12Z")
So I haven’t clicked on Merlantis since release for leveling purposes, I noticed it was not accessable from the top angle. Now I go to click on it today and I can’t get to it from the bottom either. I’m not sure if there… --- ## [Bluescreen Crash every time I Load the game since today's reset](https://community.gemsofwar.com/t/bluescreen-crash-every-time-i-load-the-game-since-todays-reset/32539)
**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Replies:** 10\ **Last updated:** [November 1, 2017, 8:50am UTC](https://community.gemsofwar.com/t/bluescreen-crash-every-time-i-load-the-game-since-todays-reset/32539 "2017-11-01T08:50:23Z")
Every time I try to go into the game I bluescreen…only happening after reset…what’s going on? --- ## [Download what update?](https://community.gemsofwar.com/t/download-what-update/32447)
**Author:** [@The\_Freak](https://community.gemsofwar.com/u/The_Freak)\ **Replies:** 28\ **Last updated:** [October 30, 2017, 11:36am UTC](https://community.gemsofwar.com/t/download-what-update/32447 "2017-10-30T11:36:11Z")
What you were expecting to happen, and what actually happened? I hoping to play, then this happened… Yes I already have the latest update earlier this week. What are the steps to make it happen again? attempt to do … --- ## [Phantom update required](https://community.gemsofwar.com/t/phantom-update-required/32446)
**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Replies:** 6\ **Last updated:** [October 30, 2017, 2:15am UTC](https://community.gemsofwar.com/t/phantom-update-required/32446 "2017-10-30T02:15:51Z")
What you were expecting to happen, and what actually happened? Gems is currently bugging me to download an update, except there is none available. I can return to the game and access all normal features, but for about … --- ## [Bought 50 guild chests (guild had over 20.000 seals) and still got commons - ANSWERED](https://community.gemsofwar.com/t/bought-50-guild-chests-guild-had-over-20-000-seals-and-still-got-commons-answered/13901)
**Author:** [@ZIGS](https://community.gemsofwar.com/u/ZIGS)\ **Replies:** 5\ **Last updated:** [October 30, 2017, 1:15am UTC](https://community.gemsofwar.com/t/bought-50-guild-chests-guild-had-over-20-000-seals-and-still-got-commons-answered/13901 "2017-10-30T01:15:23Z")
What you were expecting to happen, and what actually happened? I was expecting to not get common cards and got them. My guild has over 20.000 seals (I checked before buying the chests), which is supposed to give you onl… --- ## [Are Mana Link traits also only one per board?](https://community.gemsofwar.com/t/are-mana-link-traits-also-only-one-per-board/32038)
**Author:** [@XLS78](https://community.gemsofwar.com/u/XLS78)\ **Replies:** 11\ **Last updated:** [October 29, 2017, 2:40pm UTC](https://community.gemsofwar.com/t/are-mana-link-traits-also-only-one-per-board/32038 "2017-10-29T14:40:30Z")
As the title says - if you only get +1 mana per board, that would be a major nerf to any Mana Link troop. Especially Queen Aurora, and when unicorns cry, somewhere an adorable and sweet kitten becomes a solipsistic cat. … --- ## [Arena Hero Stats](https://community.gemsofwar.com/t/arena-hero-stats/32389)
**Author:** [@Zwiezda](https://community.gemsofwar.com/u/Zwiezda)\ **Replies:** 2\ **Last updated:** [October 29, 2017, 12:12pm UTC](https://community.gemsofwar.com/t/arena-hero-stats/32389 "2017-10-29T12:12:42Z")
I have a question about the Arena. I don’t really get how can I raise Hero’s stats. I see many opponent Heroes have higher stats than me, even when I play on Normal dificulty. How can I raise mine? For example I have 7 … --- ## [Maximum Souls Count per Game Keeps Changing](https://community.gemsofwar.com/t/maximum-souls-count-per-game-keeps-changing/32295)
**Author:** [@sojatay](https://community.gemsofwar.com/u/sojatay)\ **Replies:** 3\ **Last updated:** [October 26, 2017, 2:17pm UTC](https://community.gemsofwar.com/t/maximum-souls-count-per-game-keeps-changing/32295 "2017-10-26T14:17:42Z")
What’s happening to the maximum souls collectable per game? Before “the” UI update, it was 60. Then after “the” UI change, it went down to 40. Then when “the” UI update was first fixed, it went back to 60. Today, after… --- ## [Saving Teams in the "Your Troops" Section](https://community.gemsofwar.com/t/saving-teams-in-the-your-troops-section/2345)
**Author:** [@Malkav](https://community.gemsofwar.com/u/Malkav)\ **Replies:** 15\ **Last updated:** [October 26, 2017, 1:46pm UTC](https://community.gemsofwar.com/t/saving-teams-in-the-your-troops-section/2345 "2017-10-26T13:46:49Z")
Just a note– For the last couple of days, the “Your Troops” area has not been saving teams consistently. For example, I keep changing Team #19 to a certain list of troops and when I come back later it is changed back to… --- ## [Clicking Hero Weapon In GW Defense](https://community.gemsofwar.com/t/clicking-hero-weapon-in-gw-defense/32278)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 8\ **Last updated:** [October 26, 2017, 2:58am UTC](https://community.gemsofwar.com/t/clicking-hero-weapon-in-gw-defense/32278 "2017-10-26T02:58:18Z")
… freaks out, tries to display everything. I have my hero on all six days’ defenses. This happens if I click my hero on any past or current day (so two right now) but not future days. --- ## [\[Solved\] FIGHT and BATTLE Button in GW](https://community.gemsofwar.com/t/solved-fight-and-battle-button-in-gw/32249)
**Author:** [@pilsken](https://community.gemsofwar.com/u/pilsken)\ **Replies:** 4\ **Last updated:** [October 25, 2017, 1:01pm UTC](https://community.gemsofwar.com/t/solved-fight-and-battle-button-in-gw/32249 "2017-10-25T13:01:15Z")
Fight and battle button are on the same height (screen after screen). If there is a delay in loading and you press the fight button twice (because you think the game hasn’t registered the first touch/click), you will lan… --- ## [No thanks to the update ...GOW looks like crap now](https://community.gemsofwar.com/t/no-thanks-to-the-update-gow-looks-like-crap-now/31748)
**Author:** [@jerry\_a](https://community.gemsofwar.com/u/jerry_a)\ **Replies:** 21\ **Last updated:** [October 25, 2017, 12:34pm UTC](https://community.gemsofwar.com/t/no-thanks-to-the-update-gow-looks-like-crap-now/31748 "2017-10-25T12:34:28Z")
The interface looks awful…harder to read. The graphics are confusing. With some many things broken in this game…it only makes perfect sense that the dev team breaks something that isn’t broken yet. Not Who is the rocket… --- ## [Android bugs: 2 blocking, 1 minor](https://community.gemsofwar.com/t/android-bugs-2-blocking-1-minor/32229)
**Author:** [@P0ot137](https://community.gemsofwar.com/u/P0ot137)\ **Replies:** 4\ **Last updated:** [October 25, 2017, 11:28am UTC](https://community.gemsofwar.com/t/android-bugs-2-blocking-1-minor/32229 "2017-10-25T11:28:28Z")
What you were expecting to happen, and what actually happened? I expect the dungeon to work and for me not to have the shut down my game every time. What are the steps to make it happen again? Open games tab. Result:… --- ## [Submerge display bug?](https://community.gemsofwar.com/t/submerge-display-bug/32163)
**Author:** [@Kharybdys](https://community.gemsofwar.com/u/Kharybdys)\ **Replies:** 6\ **Last updated:** [October 25, 2017, 10:30am UTC](https://community.gemsofwar.com/t/submerge-display-bug/32163 "2017-10-25T10:30:40Z")
Edit: This was on PC What you were expecting to happen, and what actually happened? To have all troops dead and gone when I won. What actually happened was. I was exploring in Blackhawk. Team was Waverider, Siren, Si… --- ## [Is Totem Guardian not in gold chests, or did I get unlucky 24,000 times?](https://community.gemsofwar.com/t/is-totem-guardian-not-in-gold-chests-or-did-i-get-unlucky-24-000-times/31979)
**Author:** [@PGSundling](https://community.gemsofwar.com/u/PGSundling)\ **Replies:** 46\ **Last updated:** [October 25, 2017, 9:46am UTC](https://community.gemsofwar.com/t/is-totem-guardian-not-in-gold-chests-or-did-i-get-unlucky-24-000-times/31979 "2017-10-25T09:46:56Z")
What you were expecting to happen, and what actually happened? I expected to get Totem Guardian from 23/25 epics to fully mythic by spending about 24,000 gold keys. Instead I did not get a single base rare Totem Guardia… --- ## [What is going on here? Game updating constantly](https://community.gemsofwar.com/t/what-is-going-on-here-game-updating-constantly/32269)
**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Replies:** 2\ **Last updated:** [October 25, 2017, 7:44am UTC](https://community.gemsofwar.com/t/what-is-going-on-here-game-updating-constantly/32269 "2017-10-25T07:44:38Z")
Every time I turn on My game…Multiple times per day. once assets are almost loaded it shows the download bar. are we getting constant micro updates or is something bugged on My end? --- ## [Wrong tribute after last update](https://community.gemsofwar.com/t/wrong-tribute-after-last-update/32242)
**Author:** [@Estlander](https://community.gemsofwar.com/u/Estlander)\ **Replies:** 2\ **Last updated:** [October 24, 2017, 6:42pm UTC](https://community.gemsofwar.com/t/wrong-tribute-after-last-update/32242 "2017-10-24T18:42:18Z")
Im not getting all tribute anymore!!Before i get 10000-15000 gold per day,now i getting 3000-5000,tribute from 8 kingdoms and my kingdom usualy below 1000 gold,i think its wrong!! --- ## [PVP and Guild Tasks error](https://community.gemsofwar.com/t/pvp-and-guild-tasks-error/32180)
**Author:** [@BigMike](https://community.gemsofwar.com/u/BigMike)\ **Replies:** 14\ **Last updated:** [October 24, 2017, 4:57pm UTC](https://community.gemsofwar.com/t/pvp-and-guild-tasks-error/32180 "2017-10-24T16:57:15Z")
My pvp and guild tasks say error your event has ended a new one will begin shortly. I tried logging out and back in, no change. It is 1045am eastern time US, so it should be a new event, and the new troops are in the sh… --- ## [Missing Magic from Kingdom](https://community.gemsofwar.com/t/missing-magic-from-kingdom/32227)
**Author:** [@Zwiezda](https://community.gemsofwar.com/u/Zwiezda)\ **Replies:** 2\ **Last updated:** [October 24, 2017, 2:58pm UTC](https://community.gemsofwar.com/t/missing-magic-from-kingdom/32227 "2017-10-24T14:58:49Z")
What you were expecting to happen, and what actually happened? I leveled up all 5 kingdom to 10 in order to unlock the Magic bonus. Yes, I got all +5 BUT I leveled up Silverglade Stars up to have another +1 Magic and it… --- ## [Any PC players here that own a PS4 Aim Controller?](https://community.gemsofwar.com/t/any-pc-players-here-that-own-a-ps4-aim-controller/32224)
**Author:** [@Mad\_Butch](https://community.gemsofwar.com/u/Mad_Butch)\ **Replies:** 0\ **Last updated:** [October 24, 2017, 9:40am UTC](https://community.gemsofwar.com/t/any-pc-players-here-that-own-a-ps4-aim-controller/32224 "2017-10-24T09:40:43Z")
If so, could you try plugging the Aim Controller into the PC (for charging) while Gems of War is running? The whole game went nuts when I did this on my wife’s PC, and I checked the aim stickies, nothing was being press… --- ## [Spells work on both allies and enemies](https://community.gemsofwar.com/t/spells-work-on-both-allies-and-enemies/32211)
**Author:** [@ChroniKing](https://community.gemsofwar.com/u/ChroniKing)\ **Replies:** 2\ **Last updated:** [October 23, 2017, 11:03pm UTC](https://community.gemsofwar.com/t/spells-work-on-both-allies-and-enemies/32211 "2017-10-23T23:03:38Z")
SO while working I was also playing in the arena. I am taking calls so it is common mid move to have to stop and come back a few minutes later. I forgot which spell I cast and clicked on the enemy think attack but it was… --- ## [Task bonuses calculated/shown wrong](https://community.gemsofwar.com/t/task-bonuses-calculated-shown-wrong/32090)
**Author:** [@Ajmooooo](https://community.gemsofwar.com/u/Ajmooooo)\ **Replies:** 2\ **Last updated:** [October 23, 2017, 1:09pm UTC](https://community.gemsofwar.com/t/task-bonuses-calculated-shown-wrong/32090 "2017-10-23T13:09:06Z")
What you were expecting to happen, and what actually happened? All 6 basic tasks have been completed so total armor bonus should be +8. However, in troops menu armor bonus shows only +3 Do you have any screenshots or … --- ## [Problem with the Dungeons](https://community.gemsofwar.com/t/problem-with-the-dungeons/32082)
**Author:** [@Baranknight](https://community.gemsofwar.com/u/Baranknight)\ **Replies:** 3\ **Last updated:** [October 23, 2017, 12:33pm UTC](https://community.gemsofwar.com/t/problem-with-the-dungeons/32082 "2017-10-23T12:33:01Z")
Hi, With the new UI a have a problem when i want to enter in the dungeon. I can’t fight the boss and every day i have this image : When i click to “Fight”, nothing is happening and i can’t progress for the forge… P… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=35) [Next page](https://community.gemsofwar.com/c/support/10.md?page=37)