# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=35 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 36 --- ## [Recent changes to Zendesk Support](https://community.gemsofwar.com/t/recent-changes-to-zendesk-support/33133)
**Author:** [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Replies:** 3\ **Last updated:** [November 20, 2017, 3:59am UTC](https://community.gemsofwar.com/t/recent-changes-to-zendesk-support/33133 "2017-11-20T03:59:27Z")
Hi guys, We’ve made a slight change to our Zendesk support center. In order to submit a support request you need to have an account with our Zendesk website. Why make the change? We were finding that players would sub… --- ## [Graphics problems on Steam today?](https://community.gemsofwar.com/t/graphics-problems-on-steam-today/33257)
**Author:** [@pnast](https://community.gemsofwar.com/u/pnast)\ **Replies:** 0\ **Last updated:** [November 19, 2017, 1:19pm UTC](https://community.gemsofwar.com/t/graphics-problems-on-steam-today/33257 "2017-11-19T13:19:12Z")
Having problems with battles only. In game animation not working correctly, graphics and colors flickering and a major delay on moves. This happened last week for one day and then it stopped. I checked Flash Player and v… --- ## [Every so often logging into my mobile I get the 'request to download again' screen](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013)
**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Replies:** 18\ **Last updated:** [November 18, 2017, 10:50pm UTC](https://community.gemsofwar.com/t/every-so-often-logging-into-my-mobile-i-get-the-request-to-download-again-screen/31013 "2017-11-18T22:50:34Z")
What you were expecting to happen, and what actually happened? I updated weeks back to the 3.1, accepted the screen that informs me of multiple downloads. And completed the upgrade. Since then every so often I get th… --- ## [Trophy not showing with win](https://community.gemsofwar.com/t/trophy-not-showing-with-win/33200)
**Author:** [@fishinia](https://community.gemsofwar.com/u/fishinia)\ **Replies:** 1\ **Last updated:** [November 17, 2017, 4:00pm UTC](https://community.gemsofwar.com/t/trophy-not-showing-with-win/33200 "2017-11-17T16:00:25Z")
What you were expecting to happen, and what actually happened? I expected to see a trophy displayed as one of the rewards for casual pvp, it does not list it as a reward. The trophy is not on the list of things you get … --- ## [Dragonguard class perk - solved](https://community.gemsofwar.com/t/dragonguard-class-perk-solved/33150)
**Author:** [@Dvader911](https://community.gemsofwar.com/u/Dvader911)\ **Replies:** 4\ **Last updated:** [November 16, 2017, 4:30pm UTC](https://community.gemsofwar.com/t/dragonguard-class-perk-solved/33150 "2017-11-16T16:30:27Z")
I have set my Hero to be a Dragonguard. I have over 50 victories with him therefore the perk “Dragon Friend: The Hero counts as a Dragon for Team Bonuses” should be active. I put my Hero in a team with Dragonian Monk, Dr… --- ## [Пропал баланс на арене](https://community.gemsofwar.com/t/topic/33141)
**Author:** [@Firmak](https://community.gemsofwar.com/u/Firmak)\ **Replies:** 1\ **Last updated:** [November 16, 2017, 12:44pm UTC](https://community.gemsofwar.com/t/topic/33141 "2017-11-16T12:44:56Z")
Уровень противника на арене превышает мой в 2-6 раз, должно ли так быть? Каждый раз когда я захожу на арену скриншоты прилагаются --- ## [Can't reach the servers](https://community.gemsofwar.com/t/cant-reach-the-servers/33110)
**Author:** [@hamidou76500](https://community.gemsofwar.com/u/hamidou76500)\ **Replies:** 9\ **Last updated:** [November 16, 2017, 2:28am UTC](https://community.gemsofwar.com/t/cant-reach-the-servers/33110 "2017-11-16T02:28:42Z")
Hello since this morning Gems Of War not working both on my Xbox One and Android someone can help me my gamertag is hamidou 76500 2017\_11\_15\_10\_31\_00|690x388 --- ## [Slight Mail Issue Since Last Night (Nov 12)](https://community.gemsofwar.com/t/slight-mail-issue-since-last-night-nov-12/33030)
**Author:** [@Zippity](https://community.gemsofwar.com/u/Zippity)\ **Replies:** 17\ **Last updated:** [November 15, 2017, 3:35pm UTC](https://community.gemsofwar.com/t/slight-mail-issue-since-last-night-nov-12/33030 "2017-11-15T15:35:56Z")
Has anyone else been having a slight issue with their mailbox recently? I play only on mobile and since yesterday (Nov 12), my mail icon will show an exclamation point when I have something new to open, but when I actual… --- ## [Lady Ironbeard not doing triple damage](https://community.gemsofwar.com/t/lady-ironbeard-not-doing-triple-damage/33097)
**Author:** [@Griswald](https://community.gemsofwar.com/u/Griswald)\ **Replies:** 0\ **Last updated:** [November 15, 2017, 12:25am UTC](https://community.gemsofwar.com/t/lady-ironbeard-not-doing-triple-damage/33097 "2017-11-15T00:25:58Z")
Periodically (maybe 2-3% of the time) Lady Ironbeard is not doing triple damage when she has greater armor than her target. I wonder if anyone else is experiencing this? Really frustrating when you are counting on that … --- ## [Why is Plague useless?](https://community.gemsofwar.com/t/why-is-plague-useless/32484)
**Author:** [@Drayven](https://community.gemsofwar.com/u/Drayven)\ **Replies:** 18\ **Last updated:** [November 13, 2017, 3:43pm UTC](https://community.gemsofwar.com/t/why-is-plague-useless/32484 "2017-11-13T15:43:24Z")
Is it that difficult to make it so when you use Plague’s Outbreak that when a specific skill is down to 0 it doesn’t try to decrease the same one? I know he’s more of a support troop it seems, but I feel like he is kind… --- ## [Dragon's Eye weapon issue](https://community.gemsofwar.com/t/dragons-eye-weapon-issue/32945)
**Author:** [@shurikvz](https://community.gemsofwar.com/u/shurikvz)\ **Replies:** 18\ **Last updated:** [November 13, 2017, 5:14am UTC](https://community.gemsofwar.com/t/dragons-eye-weapon-issue/32945 "2017-11-13T05:14:10Z")
What you were expecting to happen, and what actually happened? Expected 28 gems destroyes on cast. Actually only 15 gems destroyed. What are the steps to make it happen again? Cast with Dragon’s Eye weapon Do you hav… --- ## [Dragons Eye Huge Issue. Does not Explode Any Gems!](https://community.gemsofwar.com/t/dragons-eye-huge-issue-does-not-explode-any-gems/33007)
**Author:** [@sojatay](https://community.gemsofwar.com/u/sojatay)\ **Replies:** 9\ **Last updated:** [November 12, 2017, 10:05pm UTC](https://community.gemsofwar.com/t/dragons-eye-huge-issue-does-not-explode-any-gems/33007 "2017-11-12T22:05:06Z")
What you were expecting to happen, and what actually happened? I have Dragons Eye 2T. When it Mana’s up, and I fire it, it does turn an enemy into a Baby Dragon, but it explodes zero gems. All it does is collect 3 or 4 … --- ## [Hero Class working in Guild War?](https://community.gemsofwar.com/t/hero-class-working-in-guild-war/32967)
**Author:** [@Sidousai](https://community.gemsofwar.com/u/Sidousai)\ **Replies:** 3\ **Last updated:** [November 12, 2017, 2:50pm UTC](https://community.gemsofwar.com/t/hero-class-working-in-guild-war/32967 "2017-11-12T14:50:34Z")
Can we get a confirmation that Hero class functions correctly in Guild War? Because whenever the day comes up where one of my Hero is set to defend, the Hero card screen always ends up like this: Naturally, this mak… --- ## [Forum's background makes text barely readable. Fix pls?](https://community.gemsofwar.com/t/forums-background-makes-text-barely-readable-fix-pls/22331)
**Author:** [@netwizard](https://community.gemsofwar.com/u/netwizard)\ **Replies:** 2\ **Last updated:** [November 12, 2017, 3:23am UTC](https://community.gemsofwar.com/t/forums-background-makes-text-barely-readable-fix-pls/22331 "2017-11-12T03:23:36Z")
--- ## [Forest of thorns quests](https://community.gemsofwar.com/t/forest-of-thorns-quests/32917)
**Author:** [@fishinia](https://community.gemsofwar.com/u/fishinia)\ **Replies:** 17\ **Last updated:** [November 11, 2017, 6:35pm UTC](https://community.gemsofwar.com/t/forest-of-thorns-quests/32917 "2017-11-11T18:35:49Z")
What you were expecting to happen, and what actually happened? Forrest of Thorns should have all quests done, but it is showing that I am missing one, with no option to do the quest Pretty sure I had them all done previ… --- ## [No defense team bonus in GW if your 1st battle crashes](https://community.gemsofwar.com/t/no-defense-team-bonus-in-gw-if-your-1st-battle-crashes/32933)
**Author:** [@Venan](https://community.gemsofwar.com/u/Venan)\ **Replies:** 0\ **Last updated:** [November 11, 2017, 6:02am UTC](https://community.gemsofwar.com/t/no-defense-team-bonus-in-gw-if-your-1st-battle-crashes/32933 "2017-11-11T06:02:51Z")
What you were expecting to happen, and what actually happened? Sorry, if it’s already been reported. Search doesn’t help me here. My 1st battle in GW crashes (android). I do all remaining battles in Steam, When I check… --- ## [Scorpius Bug (15 chars)](https://community.gemsofwar.com/t/scorpius-bug-15-chars/32923)
**Author:** [@nando1881](https://community.gemsofwar.com/u/nando1881)\ **Replies:** 6\ **Last updated:** [November 11, 2017, 5:44am UTC](https://community.gemsofwar.com/t/scorpius-bug-15-chars/32923 "2017-11-11T05:44:30Z")
What you were expecting to happen, and what actually happened? Expected to hit the last two troops and killed the second and fourth one. What are the steps to make it happen again? Do you have any screenshots or video… --- ## [Souls bonus HELPP!](https://community.gemsofwar.com/t/souls-bonus-helpp/32909)
**Author:** [@ab12](https://community.gemsofwar.com/u/ab12)\ **Replies:** 7\ **Last updated:** [November 10, 2017, 10:14pm UTC](https://community.gemsofwar.com/t/souls-bonus-helpp/32909 "2017-11-10T22:14:12Z")
Hello, I am receiving 50% souls bonus from guild statue, 100% from celestial armor and 25% vip bonus. A total of 175% which seems less than usual! Or is this normal? !! I was told the bug with celestial armor !! --- ## [The case of the misbehaving mouse (feel free to delete this post)](https://community.gemsofwar.com/t/the-case-of-the-misbehaving-mouse-feel-free-to-delete-this-post/32910)
**Author:** [@Arelana](https://community.gemsofwar.com/u/Arelana)\ **Replies:** 3\ **Last updated:** [November 10, 2017, 7:00pm UTC](https://community.gemsofwar.com/t/the-case-of-the-misbehaving-mouse-feel-free-to-delete-this-post/32910 "2017-11-10T19:00:59Z")
What you were expecting to happen, and what actually happened? I started a ranked PVP battle and my opponent has unnaturally inflated stats. What are the steps to make it happen again? Not sure, I’ve never seen this b… --- ## [\[BUG\] Opponent's Queen Mab freezing my troops on my own 4 or 5 gem matches](https://community.gemsofwar.com/t/bug-opponents-queen-mab-freezing-my-troops-on-my-own-4-or-5-gem-matches/32338)
**Author:** [@z99](https://community.gemsofwar.com/u/z99)\ **Replies:** 2\ **Last updated:** [November 10, 2017, 6:07am UTC](https://community.gemsofwar.com/t/bug-opponents-queen-mab-freezing-my-troops-on-my-own-4-or-5-gem-matches/32338 "2017-11-10T06:07:54Z")
What you were expecting to happen, and what actually happened? When I cast Valhalla with Valkyrie and it makes a 4/5 gem match, instead of getting an extra turn, the opponent’s Queen Mab freezes one of my troops, I hear… --- ## [L1000 question (likely dumb)](https://community.gemsofwar.com/t/l1000-question-likely-dumb/32853)
**Author:** [@Sheba](https://community.gemsofwar.com/u/Sheba)\ **Replies:** 16\ **Last updated:** [November 9, 2017, 7:34pm UTC](https://community.gemsofwar.com/t/l1000-question-likely-dumb/32853 "2017-11-09T19:34:17Z")
So, uh, I have a super-stupid question. I reached Level 1000 today (yay!) and first thing I noticed upon leveling further is that some nice stuff appears in my mail upon leveling. Which is awesome! It took me then six m… --- ## [I lost my account\[SOLVED\]](https://community.gemsofwar.com/t/i-lost-my-account-solved/32795)
**Author:** [@asiral](https://community.gemsofwar.com/u/asiral)\ **Replies:** 10\ **Last updated:** [November 8, 2017, 8:20am UTC](https://community.gemsofwar.com/t/i-lost-my-account-solved/32795 "2017-11-08T08:20:13Z")
I lost my account and i cant log in. My invite code is Asiral, level 804, im in huild Heroes united. Please devs help me!!! --- ## [Wrong GW score - missing defense bonus](https://community.gemsofwar.com/t/wrong-gw-score-missing-defense-bonus/32821)
**Author:** [@madking](https://community.gemsofwar.com/u/madking)\ **Replies:** 3\ **Last updated:** [November 8, 2017, 2:47am UTC](https://community.gemsofwar.com/t/wrong-gw-score-missing-defense-bonus/32821 "2017-11-08T02:47:09Z")
What you were expecting to happen, and what actually happened? Played GW, same monocolor of the day (red) as other guildmates. Got 4 wins and 1 loss. No troops lost in any of the 4 wins. Unique defense set, so with a 2k… --- ## [New Karakoth Troop Disappearing](https://community.gemsofwar.com/t/new-karakoth-troop-disappearing/32797)
**Author:** [@GothQueen01](https://community.gemsofwar.com/u/GothQueen01)\ **Replies:** 6\ **Last updated:** [November 7, 2017, 3:29pm UTC](https://community.gemsofwar.com/t/new-karakoth-troop-disappearing/32797 "2017-11-07T15:29:12Z")
Acquired a new Karakoth Troop in the 5 day Giveaway on day 1 and again in a VIP xhest but not only does it not have a proper name but it also does not appear in my Troops list. It’s an Epic Rarity Troop, Think it was sup… --- ## [Aes Sedai - Guild Leader Void](https://community.gemsofwar.com/t/aes-sedai-guild-leader-void/32469)
**Author:** [@Studs](https://community.gemsofwar.com/u/Studs)\ **Replies:** 14\ **Last updated:** [November 6, 2017, 10:23pm UTC](https://community.gemsofwar.com/t/aes-sedai-guild-leader-void/32469 "2017-11-06T22:23:47Z")
Hi, I sent a PM to Salty a week ago and have yet to hear back so figured I’d try here as well. We have a serious issue with our guild, Aes Sedai. The guild leader quit a few of weeks ago and ownership transferred to an… --- ## [How to delete posts?](https://community.gemsofwar.com/t/how-to-delete-posts/32754)
**Author:** [@Mika](https://community.gemsofwar.com/u/Mika)\ **Replies:** 3\ **Last updated:** [November 6, 2017, 6:48pm UTC](https://community.gemsofwar.com/t/how-to-delete-posts/32754 "2017-11-06T18:48:54Z")
Hmm, it was not as it seemed. Raksha kills count. Why I can’t delete posts? If I can, how? --- ## [Probems logging in on PC and mobile](https://community.gemsofwar.com/t/probems-logging-in-on-pc-and-mobile/32772)
**Author:** [@Badiator](https://community.gemsofwar.com/u/Badiator)\ **Replies:** 0\ **Last updated:** [November 6, 2017, 6:35pm UTC](https://community.gemsofwar.com/t/probems-logging-in-on-pc-and-mobile/32772 "2017-11-06T18:35:58Z")
--- ## [Umbrawulf/Storms creating 1sec "lag" each turn (animationbug)](https://community.gemsofwar.com/t/umbrawulf-storms-creating-1sec-lag-each-turn-animationbug/32731)
**Author:** [@Barney\_Stinson](https://community.gemsofwar.com/u/Barney_Stinson)\ **Replies:** 0\ **Last updated:** [November 5, 2017, 6:06pm UTC](https://community.gemsofwar.com/t/umbrawulf-storms-creating-1sec-lag-each-turn-animationbug/32731 "2017-11-05T18:06:42Z")
What you were expecting to happen, and what actually happened? I’m playing kry kry tds and umbrawulf most of the time and wonder about the lag each turn… when the marker above switch from the enemy to me, the stormanima… --- ## [No Sunbird in my game?](https://community.gemsofwar.com/t/no-sunbird-in-my-game/31981)
**Author:** [@Jimzah](https://community.gemsofwar.com/u/Jimzah)\ **Replies:** 14\ **Last updated:** [November 5, 2017, 4:44pm UTC](https://community.gemsofwar.com/t/no-sunbird-in-my-game/31981 "2017-11-05T16:44:34Z")
Hi, I noticed that sunbird does not exist in my game.(Xbox one) I was on vacation when it dropped,so I missed collecting it. Forest troll also dropped when I was away,and he can be seen in my unowned category. Sunbir… --- ## [Please fix rng dammit](https://community.gemsofwar.com/t/please-fix-rng-dammit/32708)
**Author:** [@Toolgod](https://community.gemsofwar.com/u/Toolgod)\ **Replies:** 0\ **Last updated:** [November 5, 2017, 6:27am UTC](https://community.gemsofwar.com/t/please-fix-rng-dammit/32708 "2017-11-05T06:27:22Z")
I really am on verge of quitting this game. I really love the idea of the game, but if the rng doesnt get fixed im done. Ive already limited my gameplay due to getting wiped out in 1 round. Its not got better. Ive had ju… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=34) [Next page](https://community.gemsofwar.com/c/support/10.md?page=36)