# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=33 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 34 --- ## [Infernus change intentional or not?](https://community.gemsofwar.com/t/infernus-change-intentional-or-not/34373)
**Author:** [@Cyberbeni](https://community.gemsofwar.com/u/Cyberbeni)\ **Replies:** 4\ **Last updated:** [December 26, 2017, 6:28pm UTC](https://community.gemsofwar.com/t/infernus-change-intentional-or-not/34373 "2017-12-26T18:28:40Z")
What you were expecting to happen, and what actually happened? Infernus’ ability says: Deal \[Magic + 10\] damage to 2 random enemies, and half of that damage to adjacent enemies. Explode 5 random Gems. The second random… --- ## [Samsung galaxy tab s3 lagging when exploading the bored](https://community.gemsofwar.com/t/samsung-galaxy-tab-s3-lagging-when-exploading-the-bored/34321)
**Author:** [@Demigod](https://community.gemsofwar.com/u/Demigod)\ **Replies:** 0\ **Last updated:** [December 24, 2017, 1:50pm UTC](https://community.gemsofwar.com/t/samsung-galaxy-tab-s3-lagging-when-exploading-the-bored/34321 "2017-12-24T13:50:22Z")
Is it something at my end. or is Any one having the same problem ? Its a Snapdragon 820 powered --- ## [Not getting extra turn on 4 matches](https://community.gemsofwar.com/t/not-getting-extra-turn-on-4-matches/34308)
**Author:** [@aarons47](https://community.gemsofwar.com/u/aarons47)\ **Replies:** 1\ **Last updated:** [December 23, 2017, 9:51pm UTC](https://community.gemsofwar.com/t/not-getting-extra-turn-on-4-matches/34308 "2017-12-23T21:51:46Z")
Hello, I already know what you’re going to say, frozen, stunned??? Nope… It’s happened to me turn one. Others are having the same issue also. The GoW forums on FB has addressed this issue as well. --- ## [Mailbox issue with claim all](https://community.gemsofwar.com/t/mailbox-issue-with-claim-all/34252)
**Author:** [@BILLWARHAMMER](https://community.gemsofwar.com/u/BILLWARHAMMER)\ **Replies:** 3\ **Last updated:** [December 23, 2017, 3:49am UTC](https://community.gemsofwar.com/t/mailbox-issue-with-claim-all/34252 "2017-12-23T03:49:43Z")
Has anyone addressed the mailbox issue? How the claim all button lurks under the confirmation button. Can you look at this and maybe move the claim all button and/or add a confirmation button to claim all. Lost 5 guil… --- ## [One of these things is NOT Gorgotha](https://community.gemsofwar.com/t/one-of-these-things-is-not-gorgotha/34236)
**Author:** [@efh313](https://community.gemsofwar.com/u/efh313)\ **Replies:** 8\ **Last updated:** [December 23, 2017, 2:21am UTC](https://community.gemsofwar.com/t/one-of-these-things-is-not-gorgotha/34236 "2017-12-23T02:21:22Z")
What you were expecting to happen, and what actually happened? Did a filtered search for “GORG” and expected to find the troops with correct artwork. But Gorgon seems to be stuck wearing his Halloween costume and it’s A… --- ## [Random revert of Kingdom levels](https://community.gemsofwar.com/t/random-revert-of-kingdom-levels/34250)
**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Replies:** 4\ **Last updated:** [December 22, 2017, 8:41pm UTC](https://community.gemsofwar.com/t/random-revert-of-kingdom-levels/34250 "2017-12-22T20:41:12Z")
What you were expecting to happen, and what actually happened? I upgraded one of my kingdoms and another reverted to a lower level What are the steps to make it happen again? You got me. I have had this happen now 5 t… --- ## [Chat Issues - Xbox (12/21)](https://community.gemsofwar.com/t/chat-issues-xbox-12-21/34239)
**Author:** [@Vegan\_Urska](https://community.gemsofwar.com/u/Vegan_Urska)\ **Replies:** 2\ **Last updated:** [December 21, 2017, 6:22pm UTC](https://community.gemsofwar.com/t/chat-issues-xbox-12-21/34239 "2017-12-21T18:22:09Z")
I am receiving a message saying I cannot connect to the chat servers. Can this message mean it is on my end or are others having the same problem? The game was awfully slow when I first booted it up this morning which m… --- ## [Loggin error HELP](https://community.gemsofwar.com/t/loggin-error-help/34227)
**Author:** [@emagician](https://community.gemsofwar.com/u/emagician)\ **Replies:** 0\ **Last updated:** [December 21, 2017, 7:07am UTC](https://community.gemsofwar.com/t/loggin-error-help/34227 "2017-12-21T07:07:10Z")
I have both pc and psn game account,used to play GOW every day without any connection problem,but recently when i login the game the error “unable to download server config” popup usually during 6:00 - 12:00am BeiJing ti… --- ## [Is the AI Explode/Gather bug back?](https://community.gemsofwar.com/t/is-the-ai-explode-gather-bug-back/34171)
**Author:** [@KrudlerTheHorse](https://community.gemsofwar.com/u/KrudlerTheHorse)\ **Replies:** 12\ **Last updated:** [December 20, 2017, 1:10am UTC](https://community.gemsofwar.com/t/is-the-ai-explode-gather-bug-back/34171 "2017-12-20T01:10:56Z")
It looks like Troops that Explode on the AI side are getting way too much Mana. More than the 70% they should be limited to. Looks like they are getting full 100% again. --- ## [Price discrepancies PC-Android](https://community.gemsofwar.com/t/price-discrepancies-pc-android/33996)
**Author:** [@Courtaud](https://community.gemsofwar.com/u/Courtaud)\ **Replies:** 10\ **Last updated:** [December 20, 2017, 1:03am UTC](https://community.gemsofwar.com/t/price-discrepancies-pc-android/33996 "2017-12-20T01:03:02Z")
I see the argument has been aired before but I want to point out that far from being readressed (“soon”, at the beginning of 2016) it has gotten worse to a point it need to be explained. Price for a mini VIP pack, PC … --- ## [Sol'Zara Necromancy not working \[fixed\]](https://community.gemsofwar.com/t/solzara-necromancy-not-working-fixed/34123)
**Author:** [@zzelle](https://community.gemsofwar.com/u/zzelle)\ **Replies:** 3\ **Last updated:** [December 19, 2017, 5:26pm UTC](https://community.gemsofwar.com/t/solzara-necromancy-not-working-fixed/34123 "2017-12-19T17:26:31Z")
What you were expecting to happen, and what actually happened? I have Sol’Zara with its 1st trait (necromancy) so i should earn the same amount of souls when i replace a necromancer by Sol’Zarain inmy soul farming team … --- ## [Secret nerf by the devs on Sentinels bonuses for higher ranks or just a bug?](https://community.gemsofwar.com/t/secret-nerf-by-the-devs-on-sentinels-bonuses-for-higher-ranks-or-just-a-bug/32508)
**Author:** [@anon43026234](https://community.gemsofwar.com/u/anon43026234)\ **Replies:** 47\ **Last updated:** [December 18, 2017, 10:04pm UTC](https://community.gemsofwar.com/t/secret-nerf-by-the-devs-on-sentinels-bonuses-for-higher-ranks-or-just-a-bug/32508 "2017-12-18T22:04:55Z")
Im on Xbox but I guess this must concern all platforms: Before 3.2 update, a Paragon had +11 attack, +19 life, +19 shield and +11 magic bonuses when all 30 members had all their sentinels to lvl 5. I am Paragon this we… --- ## [Guild Wars error, counted as a win](https://community.gemsofwar.com/t/guild-wars-error-counted-as-a-win/34125)
**Author:** [@Clark](https://community.gemsofwar.com/u/Clark)\ **Replies:** 7\ **Last updated:** [December 18, 2017, 1:16am UTC](https://community.gemsofwar.com/t/guild-wars-error-counted-as-a-win/34125 "2017-12-18T01:16:35Z")
What you were expecting to happen, and what actually happened? Went to start the champion battle in todays Guild Wars and got the error shows below in the first screen shot. I had no choice but to alt-f4 to close the g… --- ## [Orc Veteran not creating red gems if enemy dies \[fixed\]](https://community.gemsofwar.com/t/orc-veteran-not-creating-red-gems-if-enemy-dies-fixed/32053)
**Author:** [@zzelle](https://community.gemsofwar.com/u/zzelle)\ **Replies:** 4\ **Last updated:** [December 17, 2017, 1:01pm UTC](https://community.gemsofwar.com/t/orc-veteran-not-creating-red-gems-if-enemy-dies-fixed/32053 "2017-12-17T13:01:22Z")
What you were expecting to happen, and what actually happened? Orc Veteran should create red gems when its attack is higher than targeted enemy. But red gems are not created if the ennemy is killed by the damage done by… --- ## [Mongo does not work](https://community.gemsofwar.com/t/mongo-does-not-work/34010)
**Author:** [@DenisAlgr](https://community.gemsofwar.com/u/DenisAlgr)\ **Replies:** 6\ **Last updated:** [December 17, 2017, 12:51pm UTC](https://community.gemsofwar.com/t/mongo-does-not-work/34010 "2017-12-17T12:51:15Z")
today all gave Mongo in honor of Christmas, there is such an achievement in the incentive to get Mongo, and so it does not work. Why, what could be the problem, maybe because I already had 4 pieces of Mongo? How now to g… --- ## [Cannot access Soulforge on XB1](https://community.gemsofwar.com/t/cannot-access-soulforge-on-xb1/34118)
**Author:** [@aurore0059](https://community.gemsofwar.com/u/aurore0059)\ **Replies:** 3\ **Last updated:** [December 17, 2017, 10:30am UTC](https://community.gemsofwar.com/t/cannot-access-soulforge-on-xb1/34118 "2017-12-17T10:30:40Z")
Hello, Since last update, I cannot find the soulforge.. Can someone help me ? I can’t see it under the blighted lands menu Thanks ! --- ## [The new version 3.2.5.09 PvP has a speed glitch](https://community.gemsofwar.com/t/the-new-version-3-2-5-09-pvp-has-a-speed-glitch/34107)
**Author:** [@ThaSneakyNinja](https://community.gemsofwar.com/u/ThaSneakyNinja)\ **Replies:** 4\ **Last updated:** [December 17, 2017, 8:31am UTC](https://community.gemsofwar.com/t/the-new-version-3-2-5-09-pvp-has-a-speed-glitch/34107 "2017-12-17T08:31:31Z")
Hello the PvP ranked is slow my animation is set to 4 and it’s slow… on December 14th it was fine, but it started being slow on December 15 late at night around 10:30 and all day today December 16 is still slow when I ba… --- ## [Use Strygik in pvp for 5 bonus glory NOT WORKING](https://community.gemsofwar.com/t/use-strygik-in-pvp-for-5-bonus-glory-not-working/34082)
**Author:** [@Bleuu](https://community.gemsofwar.com/u/Bleuu)\ **Replies:** 2\ **Last updated:** [December 16, 2017, 3:30pm UTC](https://community.gemsofwar.com/t/use-strygik-in-pvp-for-5-bonus-glory-not-working/34082 "2017-12-16T15:30:04Z")
What you were expecting to happen, and what actually happened? When using Strygik in PVP I’m not getting the bonus glory. What are the steps to make it happen again? If the normal pvp battle was worth 5 glory and I wi… --- ## [Difficulty changes](https://community.gemsofwar.com/t/difficulty-changes/33817)
**Author:** [@Sixpack70](https://community.gemsofwar.com/u/Sixpack70)\ **Replies:** 9\ **Last updated:** [December 16, 2017, 3:20pm UTC](https://community.gemsofwar.com/t/difficulty-changes/33817 "2017-12-16T15:20:59Z")
Why have you made the game harder? Isnt it a game for all or is just for hardcore fans? Not all is insult in a large guild…and just want to play alone but its much harder now! --- ## [GW Defense Changing Team Names+Banners](https://community.gemsofwar.com/t/gw-defense-changing-team-names-banners/33984)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 7\ **Last updated:** [December 15, 2017, 11:17pm UTC](https://community.gemsofwar.com/t/gw-defense-changing-team-names-banners/33984 "2017-12-15T23:17:13Z")
Note: this appears to be cosmetic only. My ‘Maw Mercy Invade’ team doesn’t have Dark Troll and my ‘Gard’ team doesn’t have Lord Ironbeard. It has only affected days that have finished, I suspect that in 18h 20m it w… --- ## [2 Steam Achievements Not Checking Already Owned Troops](https://community.gemsofwar.com/t/2-steam-achievements-not-checking-already-owned-troops/33961)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 4\ **Last updated:** [December 15, 2017, 8:17am UTC](https://community.gemsofwar.com/t/2-steam-achievements-not-checking-already-owned-troops/33961 "2017-12-15T08:17:47Z")
Game Breaker: Unlock the Troop “Mongo” And Dark Ritual: Unlock the Troop “Xathenos” Currently DO NOT automatically unlock if the troop is already owned. This isn’t too big a deal with Mongo, but it would mean everyon… --- ## [Mystery mythic troop from Legendary Task not showing in inventory](https://community.gemsofwar.com/t/mystery-mythic-troop-from-legendary-task-not-showing-in-inventory/33947)
**Author:** [@Arelana](https://community.gemsofwar.com/u/Arelana)\ **Replies:** 11\ **Last updated:** [December 15, 2017, 5:29am UTC](https://community.gemsofwar.com/t/mystery-mythic-troop-from-legendary-task-not-showing-in-inventory/33947 "2017-12-15T05:29:25Z")
One of our members just completed a Legendary Task and this is what shows on the rewards screen. What troop was this supposed to be? It’s obviously not a Steam Turret (lol) and I don’t have any new Mythics in my inve… --- ## [How to break the map of Krystara](https://community.gemsofwar.com/t/how-to-break-the-map-of-krystara/34020)
**Author:** [@Jesus\_3k](https://community.gemsofwar.com/u/Jesus_3k)\ **Replies:** 0\ **Last updated:** [December 14, 2017, 10:34pm UTC](https://community.gemsofwar.com/t/how-to-break-the-map-of-krystara/34020 "2017-12-14T22:34:57Z")
Hello, kids! Today we gonna learn a simple way to break the map of Krystara. First, you need to know: we have two types of windows in the game right now: a) Small one, which can be closed via “cross” button at the top-r… --- ## [Buying a PS4 Pro, does existing PS4 account migrate?](https://community.gemsofwar.com/t/buying-a-ps4-pro-does-existing-ps4-account-migrate/34004)
**Author:** [@dozey](https://community.gemsofwar.com/u/dozey)\ **Replies:** 3\ **Last updated:** [December 14, 2017, 10:21pm UTC](https://community.gemsofwar.com/t/buying-a-ps4-pro-does-existing-ps4-account-migrate/34004 "2017-12-14T22:21:20Z")
I’ve been playing more than a year on PS4 and have made decent progress on that console (high 800s). I am about to upgrade to a PS4 Pro. Will my account sync when I open GOW on the new machine, or is there something I ne… --- ## [Spelling Typos In UI](https://community.gemsofwar.com/t/spelling-typos-in-ui/34016)
**Author:** [@sojatay](https://community.gemsofwar.com/u/sojatay)\ **Replies:** 0\ **Last updated:** [December 14, 2017, 9:57pm UTC](https://community.gemsofwar.com/t/spelling-typos-in-ui/34016 "2017-12-14T21:57:22Z")
I don’t like much about the new UI. I was just getting used to the 2months or so “old” one. But plenty have already spread their views on that, and no doubt more to come. More constructively, here are some typos that nee… --- ## [I didn't get seals for 2 perfect arena runs](https://community.gemsofwar.com/t/i-didnt-get-seals-for-2-perfect-arena-runs/33988)
**Author:** [@EmpressSkullcrusher](https://community.gemsofwar.com/u/EmpressSkullcrusher)\ **Replies:** 1\ **Last updated:** [December 14, 2017, 7:10pm UTC](https://community.gemsofwar.com/t/i-didnt-get-seals-for-2-perfect-arena-runs/33988 "2017-12-14T19:10:06Z")
I did 2 perfect arena runs (my boyfriend did 1) and we went to collect seals but didn’t get any. We didn’t have any losses. Please fix this! Thanks What you were expecting to happen, and what actually happened? What ar… --- ## [What "BUG" with Task Completed Error?](https://community.gemsofwar.com/t/what-bug-with-task-completed-error/34008)
**Author:** [@Misfit](https://community.gemsofwar.com/u/Misfit)\ **Replies:** 2\ **Last updated:** [December 14, 2017, 7:06pm UTC](https://community.gemsofwar.com/t/what-bug-with-task-completed-error/34008 "2017-12-14T19:06:05Z")
Have a task that states complete battles using 3 unique NO Troop Type troops, can’t figure it out. plz help! --- ## [At wit's end with Guild Wars](https://community.gemsofwar.com/t/at-wits-end-with-guild-wars/33953)
**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Replies:** 3\ **Last updated:** [December 14, 2017, 7:06am UTC](https://community.gemsofwar.com/t/at-wits-end-with-guild-wars/33953 "2017-12-14T07:06:18Z")
What you were expecting to happen, and what actually happened? Wins counting as losses again What are the steps to make it happen again? Play Guild War battles Do you have any screenshots or video you want to share w… --- ## [Where are the MAP?](https://community.gemsofwar.com/t/where-are-the-map/33927)
**Author:** [@PANURUS](https://community.gemsofwar.com/u/PANURUS)\ **Replies:** 3\ **Last updated:** [December 13, 2017, 10:50am UTC](https://community.gemsofwar.com/t/where-are-the-map/33927 "2017-12-13T10:50:44Z")
i maily play the map. Are its gone gor ever? if yes, good bye. --- ## [Massive bugs today! (iOS)](https://community.gemsofwar.com/t/massive-bugs-today-ios/33550)
**Author:** [@LummoxJR](https://community.gemsofwar.com/u/LummoxJR)\ **Replies:** 28\ **Last updated:** [December 12, 2017, 11:01pm UTC](https://community.gemsofwar.com/t/massive-bugs-today-ios/33550 "2017-12-12T23:01:41Z")
What you were expecting to happen, and what actually happened? Hoo boy, where to begin. Hitting the Guild or Games button brings up a black screen with no options the first time. Second try works. Loot pics after a ba… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=32) [Next page](https://community.gemsofwar.com/c/support/10.md?page=34)