# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=32 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 33 --- ## [Daily Bonus Rest](https://community.gemsofwar.com/t/daily-bonus-rest/34733)
**Author:** [@Hellgirl32](https://community.gemsofwar.com/u/Hellgirl32)\ **Replies:** 0\ **Last updated:** [January 6, 2018, 9:34pm UTC](https://community.gemsofwar.com/t/daily-bonus-rest/34733 "2018-01-06T21:34:57Z")
I logged in to my boyfriends account on out Xbox one and his account was back down to daily bonus 2 when it should have hit 7 for the first time. Thinking this was a one time occurrence I then went over to my account tha… --- ## [Chat window not going away](https://community.gemsofwar.com/t/chat-window-not-going-away/34696)
**Author:** [@Haddix](https://community.gemsofwar.com/u/Haddix)\ **Replies:** 2\ **Last updated:** [January 6, 2018, 2:40pm UTC](https://community.gemsofwar.com/t/chat-window-not-going-away/34696 "2018-01-06T14:40:42Z")
\*What you were expecting to happen, and what actually happened? When I leave in-game chat the the chat screen doesn’t completely go away. Instead, the chat window just becomes partially transparent and never goes away. … --- ## [Ring of Wonder is misleading](https://community.gemsofwar.com/t/ring-of-wonder-is-misleading/34658)
**Author:** [@DonutTrump](https://community.gemsofwar.com/u/DonutTrump)\ **Replies:** 8\ **Last updated:** [January 4, 2018, 11:51pm UTC](https://community.gemsofwar.com/t/ring-of-wonder-is-misleading/34658 "2018-01-04T23:51:14Z")
Seems to be giving me an extra 200ish souls which is NOT the promised 50%? I was getting approx 1400 for a Warlord IV battle before. This is either a mistake or false advertising. --- ## [Bulette is broken](https://community.gemsofwar.com/t/bulette-is-broken/34647)
**Author:** [@LummoxJR](https://community.gemsofwar.com/u/LummoxJR)\ **Replies:** 2\ **Last updated:** [January 4, 2018, 9:24pm UTC](https://community.gemsofwar.com/t/bulette-is-broken/34647 "2018-01-04T21:24:20Z")
So it turns out Bulette is straight-up broken. What you were expecting to happen, and what actually happened? After Bulette pushes someone to the back, he’s supposed to damage the new first enemy. Problem is, he aims a… --- ## [Support Knowlegde](https://community.gemsofwar.com/t/support-knowlegde/34639)
**Author:** [@TheWitcher](https://community.gemsofwar.com/u/TheWitcher)\ **Replies:** 8\ **Last updated:** [January 4, 2018, 12:53pm UTC](https://community.gemsofwar.com/t/support-knowlegde/34639 "2018-01-04T12:53:22Z")
I would like to add a comment about customer support. Over the past several months I have been in contact with Kafka through GoW customer support link. Kafka has been extremely helpful in questions I have put to him/he… --- ## [Ring of Wonder not showing on PS4](https://community.gemsofwar.com/t/ring-of-wonder-not-showing-on-ps4/34198)
**Author:** [@Ghaleon](https://community.gemsofwar.com/u/Ghaleon)\ **Replies:** 18\ **Last updated:** [January 4, 2018, 12:47pm UTC](https://community.gemsofwar.com/t/ring-of-wonder-not-showing-on-ps4/34198 "2018-01-04T12:47:28Z")
The Ring of Wonder is not available for purchase on PS4 yet. Can someone check on the status and let us know when it will be available. --- ## [Not getting 1 trophy for Causal PVP](https://community.gemsofwar.com/t/not-getting-1-trophy-for-causal-pvp/34648)
**Author:** [@maximuse2004](https://community.gemsofwar.com/u/maximuse2004)\ **Replies:** 4\ **Last updated:** [January 4, 2018, 9:40am UTC](https://community.gemsofwar.com/t/not-getting-1-trophy-for-causal-pvp/34648 "2018-01-04T09:40:12Z")
What you were expecting to happen, and what actually happened? Getting 1 Trophy for Causal PVP and not receiving it Do you have any screenshots or video you want to share with us so we can see the problem? Attach them… --- ## [No task rewards](https://community.gemsofwar.com/t/no-task-rewards/34584)
**Author:** [@EmsDad15](https://community.gemsofwar.com/u/EmsDad15)\ **Replies:** 7\ **Last updated:** [January 4, 2018, 3:35am UTC](https://community.gemsofwar.com/t/no-task-rewards/34584 "2018-01-04T03:35:54Z")
When reset was supposed to happen Sunday morning it was all jacked up. Statues were not reset etc. So I decided to wait til this morning to log back on. When I did, I noticed the statues were reset and that my Guild h… --- ## [No troop in legendary task? Since update](https://community.gemsofwar.com/t/no-troop-in-legendary-task-since-update/34629)
**Author:** [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Replies:** 2\ **Last updated:** [January 3, 2018, 10:21pm UTC](https://community.gemsofwar.com/t/no-troop-in-legendary-task-since-update/34629 "2018-01-03T22:21:27Z")
Hi i was wondering if they dropped the drop rate of the troop in LT? Since the update we didin’t get any single troop from it, we usually get at least 1 per week and complete 25-30 LT per week Anyone else noticed this? … --- ## [No Secret Stones in Zhul´Kari](https://community.gemsofwar.com/t/no-secret-stones-in-zhul-kari/34613)
**Author:** [@Warrior](https://community.gemsofwar.com/u/Warrior)\ **Replies:** 8\ **Last updated:** [January 3, 2018, 9:50pm UTC](https://community.gemsofwar.com/t/no-secret-stones-in-zhul-kari/34613 "2018-01-03T21:50:52Z")
I can play in Zhul´Kari as offen as i want. I don‘t get secret stones in this country. sometimes the opponent uses his special attack before it is full loaded. thx for repairing the smithy. Now I can see the stones. som… --- ## [Does the monster difficulty applies in PvP?](https://community.gemsofwar.com/t/does-the-monster-difficulty-applies-in-pvp/34632)
**Author:** [@Magius](https://community.gemsofwar.com/u/Magius)\ **Replies:** 3\ **Last updated:** [January 3, 2018, 9:08pm UTC](https://community.gemsofwar.com/t/does-the-monster-difficulty-applies-in-pvp/34632 "2018-01-03T21:08:52Z")
What you were expecting to happen, and what actually happened? Usually the Monster Difficulty did not apply to PvP but to my surprise my couple of PvP games have 200% (Warlord IV) applied to it :open\_mouth: What are th… --- ## [Cheat or Glitch](https://community.gemsofwar.com/t/cheat-or-glitch/34590)
**Author:** [@xPSYCHOxONEx](https://community.gemsofwar.com/u/xPSYCHOxONEx)\ **Replies:** 8\ **Last updated:** [January 3, 2018, 9:15am UTC](https://community.gemsofwar.com/t/cheat-or-glitch/34590 "2018-01-03T09:15:18Z")
Those photos have posted in community wall on PS 4 , I wonder how or why its happening ??? I believe that developers team should remove those troops from people so its fair for others . --- ## [Still no Ring of Wonder in Offers PS4?!](https://community.gemsofwar.com/t/still-no-ring-of-wonder-in-offers-ps4/34614)
**Author:** [@Calv1n](https://community.gemsofwar.com/u/Calv1n)\ **Replies:** 0\ **Last updated:** [January 3, 2018, 7:24am UTC](https://community.gemsofwar.com/t/still-no-ring-of-wonder-in-offers-ps4/34614 "2018-01-03T07:24:53Z")
I thought this was to be released January 3rd it is still not showing up despite the fact I have other guild members outside of North America that bought this on PS4 days ago?! What is going on here? --- ## [Tasks / Seals / Events Not Resetting Correctly](https://community.gemsofwar.com/t/tasks-seals-events-not-resetting-correctly/34510)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 117\ **Last updated:** [January 2, 2018, 11:19pm UTC](https://community.gemsofwar.com/t/tasks-seals-events-not-resetting-correctly/34510 "2018-01-02T23:19:55Z")
There’s now an official thread regarding this issue: I seem to have started this week without my Event Stones rolling over. It let me collect the last 80 Gem reward, not the other five (they started complete). Reloggi… --- ## [Is CHIEF really supposed to provide +2 Attack, Health, Life?](https://community.gemsofwar.com/t/is-chief-really-supposed-to-provide-2-attack-health-life/34539)
**Author:** [@NowayJoe2Go](https://community.gemsofwar.com/u/NowayJoe2Go)\ **Replies:** 13\ **Last updated:** [January 2, 2018, 3:59am UTC](https://community.gemsofwar.com/t/is-chief-really-supposed-to-provide-2-attack-health-life/34539 "2018-01-02T03:59:43Z")
I’m very happy if this is supposed to be the case. Is Chief Stronhorm supposed to say +2 to Attack, Life, Armor on 4/5 matches? Cause that’s what he’s giving. NowayJoe2Go --- ## [Why lock when you could just delete?](https://community.gemsofwar.com/t/why-lock-when-you-could-just-delete/34512)
**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Replies:** 15\ **Last updated:** [January 2, 2018, 2:40am UTC](https://community.gemsofwar.com/t/why-lock-when-you-could-just-delete/34512 "2018-01-02T02:40:38Z")
I was playing a little adding to the monsters event…when I went in It was fully completed..last weeks stats carried over to today…100% event in 1 hour and 6 minutes --- ## [Yet Another Banner Substitution](https://community.gemsofwar.com/t/yet-another-banner-substitution/34522)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 2\ **Last updated:** [January 1, 2018, 6:24pm UTC](https://community.gemsofwar.com/t/yet-another-banner-substitution/34522 "2018-01-01T18:24:49Z")
That’s… not Maw-Mercy, that’s a dungeon. (Maw Mercy Invade, Whitehelm Banner = the top of my list) --- ## [My XBOX account keeps getting charged for free bundles](https://community.gemsofwar.com/t/my-xbox-account-keeps-getting-charged-for-free-bundles/34508)
**Author:** [@jerry\_a](https://community.gemsofwar.com/u/jerry_a)\ **Replies:** 4\ **Last updated:** [January 1, 2018, 8:54am UTC](https://community.gemsofwar.com/t/my-xbox-account-keeps-getting-charged-for-free-bundles/34508 "2018-01-01T08:54:23Z")
On several occasions during the holiday season I have seen Offers come up with bundles for $0.00. I figured it was a holiday promo so I clicked on a couple of them. Now a couple of days later I see that my XBOX account h… --- ## [Wins in GW count as losses](https://community.gemsofwar.com/t/wins-in-gw-count-as-losses/31422)
**Author:** [@Gordin](https://community.gemsofwar.com/u/Gordin)\ **Replies:** 8\ **Last updated:** [January 1, 2018, 5:21am UTC](https://community.gemsofwar.com/t/wins-in-gw-count-as-losses/31422 "2018-01-01T05:21:01Z")
What you were expecting to happen, and what actually happened? I was playing my GW battles and won 3 times, but only 2 wins actually recorded as a win. Also I have a 0/0 recorded for tomorrow already, whatever that mean… --- ## [Watch out XBOX ONE ISSUE price! Admin READ!](https://community.gemsofwar.com/t/watch-out-xbox-one-issue-price-admin-read/34461)
**Author:** [@Baoh](https://community.gemsofwar.com/u/Baoh)\ **Replies:** 4\ **Last updated:** [December 30, 2017, 3:41pm UTC](https://community.gemsofwar.com/t/watch-out-xbox-one-issue-price-admin-read/34461 "2017-12-30T15:41:10Z")
Guys, I start GEms of WAr and it came a Screen when there are 2 Offer at 0 € ZERO € I had think a bout a gift for the new year, I have click to the 0,00 € botton but when i t was finisced, the GAme take from my pay pal … --- ## [Change Language in game](https://community.gemsofwar.com/t/change-language-in-game/33727)
**Author:** [@Baoh](https://community.gemsofwar.com/u/Baoh)\ **Replies:** 4\ **Last updated:** [December 30, 2017, 3:30pm UTC](https://community.gemsofwar.com/t/change-language-in-game/33727 "2017-12-30T15:30:39Z")
I think will be great change Language in game, now I think the game take the language of the xbox, but, for example: I’m italian, but all the the help, team-build and so on in internet are in english. Then me, and so ma… --- ## [PS4 Servers Down?](https://community.gemsofwar.com/t/ps4-servers-down/34460)
**Author:** [@Ghaleon](https://community.gemsofwar.com/u/Ghaleon)\ **Replies:** 1\ **Last updated:** [December 30, 2017, 3:22pm UTC](https://community.gemsofwar.com/t/ps4-servers-down/34460 "2017-12-30T15:22:46Z")
Servers down? I’m having difficulty getting connected when I do get connected I get multiple timeouts. Anyone else experience this on PS4? --- ## [Treasure Hunting extra turn \[Bug Report\]](https://community.gemsofwar.com/t/treasure-hunting-extra-turn-bug-report/34449)
**Author:** [@Trajic](https://community.gemsofwar.com/u/Trajic)\ **Replies:** 0\ **Last updated:** [December 29, 2017, 11:21pm UTC](https://community.gemsofwar.com/t/treasure-hunting-extra-turn-bug-report/34449 "2017-12-29T23:21:49Z")
What you were expecting to happen, and what actually happened? I connected random stash of 3, or 4. The game announced an extra turn even if it was not supposed to. The counter works fine, just the announcer is freaking… --- ## [Global Chat (none) - what does that mean?](https://community.gemsofwar.com/t/global-chat-none-what-does-that-mean/33378)
**Author:** [@marekvit](https://community.gemsofwar.com/u/marekvit)\ **Replies:** 12\ **Last updated:** [December 29, 2017, 6:21am UTC](https://community.gemsofwar.com/t/global-chat-none-what-does-that-mean/33378 "2017-12-29T06:21:06Z")
I posted earlier today about a guy who can’t be invited to a guild because he is supposedly in another guild, even if he’s not. I tried inviting them through chat, but here’s the thing His global chat instead of a numb… --- ## [Really Slow response time....again](https://community.gemsofwar.com/t/really-slow-response-time-again/23095)
**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Replies:** 29\ **Last updated:** [December 29, 2017, 6:13am UTC](https://community.gemsofwar.com/t/really-slow-response-time-again/23095 "2017-12-29T06:13:00Z")
Resolved here. --- ## [Game "forgetting" GW results](https://community.gemsofwar.com/t/game-forgetting-gw-results/34416)
**Author:** [@KrudlerTheHorse](https://community.gemsofwar.com/u/KrudlerTheHorse)\ **Replies:** 2\ **Last updated:** [December 29, 2017, 2:08am UTC](https://community.gemsofwar.com/t/game-forgetting-gw-results/34416 "2017-12-29T02:08:07Z")
I’m not really putting in a Support req here… just want to see if I’m not the only one. This is the 2nd time this has happened in 2 weeks. I did all 5 GW Blue Day fights first thing this morning. 3 minutes after compl… --- ## [Magical Tribute Journey](https://community.gemsofwar.com/t/magical-tribute-journey/34402)
**Author:** [@Sheba](https://community.gemsofwar.com/u/Sheba)\ **Replies:** 2\ **Last updated:** [December 28, 2017, 12:50am UTC](https://community.gemsofwar.com/t/magical-tribute-journey/34402 "2017-12-28T00:50:21Z")
What you were expecting to happen, and what actually happened? I wanted to collect my tribute in Leonis. Instead of zooming the map to center Leonis, I went on a magical journey towards the middle of the map. Also I was… --- ## [New weekly bundle prices!](https://community.gemsofwar.com/t/new-weekly-bundle-prices/34394)
**Author:** [@Athelstan](https://community.gemsofwar.com/u/Athelstan)\ **Replies:** 1\ **Last updated:** [December 27, 2017, 5:27pm UTC](https://community.gemsofwar.com/t/new-weekly-bundle-prices/34394 "2017-12-27T17:27:57Z")
Hey everyone! Jump on these deals quick before they’re gone! Hehe --- ## [BUG: Guild chat won't refresh on iOS](https://community.gemsofwar.com/t/bug-guild-chat-wont-refresh-on-ios/34387)
**Author:** [@woootbm](https://community.gemsofwar.com/u/woootbm)\ **Replies:** 0\ **Last updated:** [December 27, 2017, 11:59am UTC](https://community.gemsofwar.com/t/bug-guild-chat-wont-refresh-on-ios/34387 "2017-12-27T11:59:24Z")
This has been going on for a few months now. What you were expecting to happen, and what actually happened? Any new chat in my guild channel should appear on its own when I open the guild chat window. Instead, 9 times … --- ## [BUG: Game freezes on screen resize](https://community.gemsofwar.com/t/bug-game-freezes-on-screen-resize/34385)
**Author:** [@woootbm](https://community.gemsofwar.com/u/woootbm)\ **Replies:** 0\ **Last updated:** [December 27, 2017, 10:14am UTC](https://community.gemsofwar.com/t/bug-game-freezes-on-screen-resize/34385 "2017-12-27T10:14:12Z")
There is no forum for bug reports so I’m putting this here. Simply put, on PC the game will sometimes freeze when resizing the game by clicking and dragging a corner (NOT through options). This happens about half the ti… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=31) [Next page](https://community.gemsofwar.com/c/support/10.md?page=33)