# Support

**URL:** https://community.gemsofwar.com/c/support/10.md?page=31

[Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md)

**Page:** 32

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## [Broken Text in New Kingdom quests](https://community.gemsofwar.com/t/broken-text-in-new-kingdom-quests/35384)

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**Author:** [@Fleg](https://community.gemsofwar.com/u/Fleg)\
**Replies:** 2\
**Last updated:** [January 29, 2018, 7:50am UTC](https://community.gemsofwar.com/t/broken-text-in-new-kingdom-quests/35384 "2018-01-29T07:50:50Z")

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All new Bright Forest quests have weird text. Just like the last kingdom release. New weapon too.

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## [Heads up PSN is down](https://community.gemsofwar.com/t/heads-up-psn-is-down/35243)

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**Author:** [@Ghaleon](https://community.gemsofwar.com/u/Ghaleon)\
**Replies:** 4\
**Last updated:** [January 28, 2018, 2:54pm UTC](https://community.gemsofwar.com/t/heads-up-psn-is-down/35243 "2018-01-28T14:54:41Z")

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Fyi PSN is having problems if you can’t get into the game. @AskPlayStation: We are aware that some users are having issues accessing PSN. Thank you for your patience as we investigate. For updates, please see: http://…

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## [Bug with Anu's Scepter](https://community.gemsofwar.com/t/bug-with-anus-scepter/35323)

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**Author:** [@Mr.Strange](https://community.gemsofwar.com/u/Mr.Strange)\
**Replies:** 1\
**Last updated:** [January 27, 2018, 8:56am UTC](https://community.gemsofwar.com/t/bug-with-anus-scepter/35323 "2018-01-27T08:56:20Z")

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What you were expecting to happen, and what actually happened? Used my hero with Anu’s Scepter, a blue weapon that should allow me to destroy all gems of a selected color. When I activated the spell, the board dimmed to…

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## [Dust and Sand With Allies](https://community.gemsofwar.com/t/dust-and-sand-with-allies/35302)

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**Author:** [@Ciar59](https://community.gemsofwar.com/u/Ciar59)\
**Replies:** 3\
**Last updated:** [January 26, 2018, 4:35pm UTC](https://community.gemsofwar.com/t/dust-and-sand-with-allies/35302 "2018-01-26T16:35:14Z")

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Hi there, I’m just enquiring about the weapon Dust and Sand, it says Knock a target troop to the front yet I can only do this to an enemy. Should I not be able to do it to one of my own troops? Thanks in advance.

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## [Incorrect rewards for ranked PVP match](https://community.gemsofwar.com/t/incorrect-rewards-for-ranked-pvp-match/35254)

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**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\
**Replies:** 0\
**Last updated:** [January 24, 2018, 2:52pm UTC](https://community.gemsofwar.com/t/incorrect-rewards-for-ranked-pvp-match/35254 "2018-01-24T14:52:04Z")

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What you were expecting to happen, and what actually happened? I defeated a player named Quantum in ranked PVP. I expected to get a new set of three opponents to choose from. Instead, I got the same three opponents, and…

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## [Having joystick plugged in causes UI to flicker](https://community.gemsofwar.com/t/having-joystick-plugged-in-causes-ui-to-flicker/35144)

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**Author:** [@MadonnaC](https://community.gemsofwar.com/u/MadonnaC)\
**Replies:** 4\
**Last updated:** [January 21, 2018, 4:40pm UTC](https://community.gemsofwar.com/t/having-joystick-plugged-in-causes-ui-to-flicker/35144 "2018-01-21T16:40:47Z")

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If I have my joystick plugged in when I start GoW, the UI flickers, and some options become unselectable, such as settings. As you want video of the error in action, but then won’t allow AVI uploads, here’s a link to vi…

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## [Only for the richest](https://community.gemsofwar.com/t/only-for-the-richest/35141)

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**Author:** [@MarioDaems](https://community.gemsofwar.com/u/MarioDaems)\
**Replies:** 7\
**Last updated:** [January 21, 2018, 3:08pm UTC](https://community.gemsofwar.com/t/only-for-the-richest/35141 "2018-01-21T15:08:27Z")

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Hmmmm… xD

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## [More, more priezes lol](https://community.gemsofwar.com/t/more-more-priezes-lol/35162)

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**Author:** [@SHooRooP](https://community.gemsofwar.com/u/SHooRooP)\
**Replies:** 1\
**Last updated:** [January 21, 2018, 10:38am UTC](https://community.gemsofwar.com/t/more-more-priezes-lol/35162 "2018-01-21T10:38:20Z")

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## [Any way to see what kingdom a troop is from?](https://community.gemsofwar.com/t/any-way-to-see-what-kingdom-a-troop-is-from/35150)

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**Author:** [@Aerathi](https://community.gemsofwar.com/u/Aerathi)\
**Replies:** 21\
**Last updated:** [January 21, 2018, 7:08am UTC](https://community.gemsofwar.com/t/any-way-to-see-what-kingdom-a-troop-is-from/35150 "2018-01-21T07:08:52Z")

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I don’t see it anywhere on the troop. I google it, but it would be nice to not have to need to do that. In the same vein, is there any way to see what kingdoms drop a single color traitstone? When I’m looking for a part…

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## [Unknown undead elemental troop](https://community.gemsofwar.com/t/unknown-undead-elemental-troop/34964)

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**Author:** [@Lilith](https://community.gemsofwar.com/u/Lilith)\
**Replies:** 8\
**Last updated:** [January 20, 2018, 7:29am UTC](https://community.gemsofwar.com/t/unknown-undead-elemental-troop/34964 "2018-01-20T07:29:59Z")

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hi all today i was using xathenos and summoned a 3 mana blue brown troop that was undead elemental. it had no images or description and on spell cast did nothing. i’ve captured a vid of it if anyone can tell me how to …

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## [Not sure if its a bug or supposed to be like this?(Solved)](https://community.gemsofwar.com/t/not-sure-if-its-a-bug-or-supposed-to-be-like-this-solved/35090)

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**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\
**Replies:** 6\
**Last updated:** [January 20, 2018, 1:25am UTC](https://community.gemsofwar.com/t/not-sure-if-its-a-bug-or-supposed-to-be-like-this-solved/35090 "2018-01-20T01:25:11Z")

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Today in Guild Wars I use my Wulfgarok’s spell on a TDS that has low life left. TDS is the only troop the opponent has left. TDS is killed, but then summons again. Should not Wulfgarok have devoured this new TDS?

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## [Scorpius in GW Bugged Scoring Wise](https://community.gemsofwar.com/t/scorpius-in-gw-bugged-scoring-wise/34812)

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**Author:** [@awryan](https://community.gemsofwar.com/u/awryan)\
**Replies:** 43\
**Last updated:** [January 17, 2018, 11:45pm UTC](https://community.gemsofwar.com/t/scorpius-in-gw-bugged-scoring-wise/34812 "2018-01-17T23:45:59Z")

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What you were expecting to happen, and what actually happened? I was expecting Scopius’s cast to count as just damage and not lose points from it. What are the steps to make it happen again? @Nimhain stated that guild…

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## [What should I do when I have evidence of Cheating in Guild Wars?](https://community.gemsofwar.com/t/what-should-i-do-when-i-have-evidence-of-cheating-in-guild-wars/35028)

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**Author:** [@NowayJoe2Go](https://community.gemsofwar.com/u/NowayJoe2Go)\
**Replies:** 62\
**Last updated:** [January 17, 2018, 10:37pm UTC](https://community.gemsofwar.com/t/what-should-i-do-when-i-have-evidence-of-cheating-in-guild-wars/35028 "2018-01-17T22:37:59Z")

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What should I do when I have evidence of Cheating in Guild Wars? I’m getting very tired of sending info to Devs and never seeing them take action. It is very easy to see that there is some Guild Level cheating that hap…

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## [What’s with the mini update every hour now?](https://community.gemsofwar.com/t/what-s-with-the-mini-update-every-hour-now/32483)

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**Author:** [@Pantenkind](https://community.gemsofwar.com/u/Pantenkind)\
**Replies:** 14\
**Last updated:** [January 17, 2018, 12:14am UTC](https://community.gemsofwar.com/t/what-s-with-the-mini-update-every-hour-now/32483 "2018-01-17T00:14:25Z")

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What you were expecting to happen, and what actually happened?. I was expecting not to have to download an update or info every hour, draining my isp limits. What are the steps to make it happen again? N/A Do you have …

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## [My Tesla went AWOL!](https://community.gemsofwar.com/t/my-tesla-went-awol/34961)

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**Author:** [@Lardy-Porker](https://community.gemsofwar.com/u/Lardy-Porker)\
**Replies:** 43\
**Last updated:** [January 16, 2018, 4:21am UTC](https://community.gemsofwar.com/t/my-tesla-went-awol/34961 "2018-01-16T04:21:40Z")

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What you were expecting to happen, and what actually happened? I was counting up my troops and expected to find 419. Instead there were 418. A search revealed that the missing troop was Tesla. Here are the weird detai…

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## [No daily mail for login/glory/pvp vip rewards](https://community.gemsofwar.com/t/no-daily-mail-for-login-glory-pvp-vip-rewards/34953)

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**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\
**Replies:** 4\
**Last updated:** [January 16, 2018, 4:09am UTC](https://community.gemsofwar.com/t/no-daily-mail-for-login-glory-pvp-vip-rewards/34953 "2018-01-16T04:09:41Z")

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\*What you were expecting to happen, and what actually happened? To receive the email about the Daily login reward, VIP reward after switchover What are the steps to make it happen again? Wait for daily switch over sc…

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## [Bug with Treasure Hunt event](https://community.gemsofwar.com/t/bug-with-treasure-hunt-event/34963)

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**Author:** [@Jan](https://community.gemsofwar.com/u/Jan)\
**Replies:** 6\
**Last updated:** [January 15, 2018, 11:36pm UTC](https://community.gemsofwar.com/t/bug-with-treasure-hunt-event/34963 "2018-01-15T23:36:58Z")

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What you were expecting to happen, and what actually happened? I expected to get 7 event points from treasure hunt but got ober 180k points Do you have any screenshots or video you want to share with us so we can see t…

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## [Crash after GW match](https://community.gemsofwar.com/t/crash-after-gw-match/34898)

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**Author:** [@Clark](https://community.gemsofwar.com/u/Clark)\
**Replies:** 0\
**Last updated:** [January 13, 2018, 3:09pm UTC](https://community.gemsofwar.com/t/crash-after-gw-match/34898 "2018-01-13T15:09:31Z")

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What you were expecting to happen, and what actually happened? Finished a GW match, I won. Game crashed What are the steps to make it happen again? No idea. Do you have any screenshots or video you want to share wit…

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## [Lost daily login streak last week](https://community.gemsofwar.com/t/lost-daily-login-streak-last-week/34825)

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**Author:** [@Tylarion](https://community.gemsofwar.com/u/Tylarion)\
**Replies:** 11\
**Last updated:** [January 13, 2018, 12:34am UTC](https://community.gemsofwar.com/t/lost-daily-login-streak-last-week/34825 "2018-01-13T00:34:44Z")

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Last week I randomly lost my daily login streak even though I played GW daily. I thought it was a little odd, but I figured I forgot to claim the dialy rewards on monday when the reset was delayed last week. However yest…

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## [My bonuses - special events & ring of wonder](https://community.gemsofwar.com/t/my-bonuses-special-events-ring-of-wonder/34852)

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**Author:** [@demaio](https://community.gemsofwar.com/u/demaio)\
**Replies:** 4\
**Last updated:** [January 12, 2018, 8:48am UTC](https://community.gemsofwar.com/t/my-bonuses-special-events-ring-of-wonder/34852 "2018-01-12T08:48:37Z")

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hey guys can someone give me a short summary how in “my bonuses” the rates for “special events” and “ring of wonder” are working and calculated and how i achieve to get there any points at all?! thx a lot!

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## [Rofl just opened a ticket and this was in the email response](https://community.gemsofwar.com/t/rofl-just-opened-a-ticket-and-this-was-in-the-email-response/34778)

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**Author:** [@Clark](https://community.gemsofwar.com/u/Clark)\
**Replies:** 8\
**Last updated:** [January 12, 2018, 4:58am UTC](https://community.gemsofwar.com/t/rofl-just-opened-a-ticket-and-this-was-in-the-email-response/34778 "2018-01-12T04:58:06Z")

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What you were expecting to happen, and what actually happened? I expected to be able to reference the image/document to read about the possible solution What are the steps to make it happen again? I assume if you open…

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## [Eighth gem type: empty!](https://community.gemsofwar.com/t/eighth-gem-type-empty/34840)

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**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\
**Replies:** 6\
**Last updated:** [January 12, 2018, 4:46am UTC](https://community.gemsofwar.com/t/eighth-gem-type-empty/34840 "2018-01-12T04:46:04Z")

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What you were expecting to happen, and what actually happened? I made a match, and expected gems to disappear and get replaced as normal. I did not expect a hole to be left in the board. Just for fun, I cast Alchemist …

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## [A couple of typo fixes would be nice](https://community.gemsofwar.com/t/a-couple-of-typo-fixes-would-be-nice/34581)

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**Author:** [@KelpTheGreat](https://community.gemsofwar.com/u/KelpTheGreat)\
**Replies:** 8\
**Last updated:** [January 11, 2018, 3:49am UTC](https://community.gemsofwar.com/t/a-couple-of-typo-fixes-would-be-nice/34581 "2018-01-11T03:49:17Z")

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Currently we can sort by “Troop Typee” and it’s bugging me a lot. Also, the new Hyena troop’s flavor text is “Be prepare!” This obviously should be “Be prepared!”

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## [Xbox server synchronization](https://community.gemsofwar.com/t/xbox-server-synchronization/34787)

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**Author:** [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\
**Replies:** 7\
**Last updated:** [January 9, 2018, 10:21pm UTC](https://community.gemsofwar.com/t/xbox-server-synchronization/34787 "2018-01-09T22:21:42Z")

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Finishing pvp fight and getting server synchronization error Any eta about this?

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## [Loss in GW, Bad Gateway?](https://community.gemsofwar.com/t/loss-in-gw-bad-gateway/34800)

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**Author:** [@aarons47](https://community.gemsofwar.com/u/aarons47)\
**Replies:** 1\
**Last updated:** [January 9, 2018, 5:27pm UTC](https://community.gemsofwar.com/t/loss-in-gw-bad-gateway/34800 "2018-01-09T17:27:39Z")

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I just received a loss in GW against their paragon. The message said, ‘error sorry bad gateway’ Anyone else come across this message?

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## [Double Wulfgarok in Soulforge](https://community.gemsofwar.com/t/double-wulfgarok-in-soulforge/34768)

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**Author:** [@Shishire](https://community.gemsofwar.com/u/Shishire)\
**Replies:** 5\
**Last updated:** [January 9, 2018, 12:32pm UTC](https://community.gemsofwar.com/t/double-wulfgarok-in-soulforge/34768 "2018-01-09T12:32:36Z")

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This seems like it shouldn’t be able to happen.

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## [XBox store - Legendary Starter Pack](https://community.gemsofwar.com/t/xbox-store-legendary-starter-pack/34454)

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**Author:** [@Dude](https://community.gemsofwar.com/u/Dude)\
**Replies:** 7\
**Last updated:** [January 7, 2018, 4:41pm UTC](https://community.gemsofwar.com/t/xbox-store-legendary-starter-pack/34454 "2018-01-07T16:41:31Z")

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Is the Xbox store “Legendary Starter Pack” the same as the Merlantis Kingdom Bundle for this week? Nothing labeled “Legendary Starter Pack” exists inside the game.

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## [NIT - Maester of Earth - text says Purple = should say Brown](https://community.gemsofwar.com/t/nit-maester-of-earth-text-says-purple-should-say-brown/34713)

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**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\
**Replies:** 2\
**Last updated:** [January 7, 2018, 5:45am UTC](https://community.gemsofwar.com/t/nit-maester-of-earth-text-says-purple-should-say-brown/34713 "2018-01-07T05:45:19Z")

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What you were expecting to happen, and what actually happened? The text for Maester of Earth (4 unique brown troops) says 4 unique Purple troops What are the steps to make it happen again? Create a team that contains …

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## [Guild war, unknown opponent](https://community.gemsofwar.com/t/guild-war-unknown-opponent/34675)

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**Author:** [@Corvus](https://community.gemsofwar.com/u/Corvus)\
**Replies:** 3\
**Last updated:** [January 7, 2018, 4:57am UTC](https://community.gemsofwar.com/t/guild-war-unknown-opponent/34675 "2018-01-07T04:57:19Z")

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Hi, I had try to do todays guildwar, but my firt opponent was unknown, and i got just an error message, an i couldnt do my attacks.

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## [Gargontaur - Dark Fury working OK?](https://community.gemsofwar.com/t/gargontaur-dark-fury-working-ok/34693)

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**Author:** [@Vince](https://community.gemsofwar.com/u/Vince)\
**Replies:** 5\
**Last updated:** [January 7, 2018, 4:33am UTC](https://community.gemsofwar.com/t/gargontaur-dark-fury-working-ok/34693 "2018-01-07T04:33:58Z")

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Is the 3th trait on Gargantaur working correct? Dark Fury - ‘Gain 8 Attack and Magic when I take damage’. My fully traited Gargontaur doesn’t get attack or magic increased when taking damage (skull-damage or for exampl…

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