# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=30 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 31 --- ## [Not getting arcane stones credited to inventory](https://community.gemsofwar.com/t/not-getting-arcane-stones-credited-to-inventory/35765)
**Author:** [@dumbmunk3y74](https://community.gemsofwar.com/u/dumbmunk3y74)\ **Replies:** 1\ **Last updated:** [February 13, 2018, 5:35am UTC](https://community.gemsofwar.com/t/not-getting-arcane-stones-credited-to-inventory/35765 "2018-02-13T05:35:53Z")
On 3 occasions tonight I have not been credited the arcane triatstones. Twice in Divion Fields & once in Khetar while in explore. The end of battle rewards show the arcane x2, go to trait troop & still at the same # of a… --- ## [Time to hire a French translator](https://community.gemsofwar.com/t/time-to-hire-a-french-translator/34972)
**Author:** [@anon43026234](https://community.gemsofwar.com/u/anon43026234)\ **Replies:** 5\ **Last updated:** [February 12, 2018, 1:50pm UTC](https://community.gemsofwar.com/t/time-to-hire-a-french-translator/34972 "2018-02-12T13:50:26Z")
Since some months its becoming absolutely awful with the translation in French. It never was great since 2 years on Xbox but it least it was ok. What happened recently? The last 2 Mythic Skadi and Gargantaur still have… --- ## [Is the forge broken](https://community.gemsofwar.com/t/is-the-forge-broken/35720)
**Author:** [@mlbe](https://community.gemsofwar.com/u/mlbe)\ **Replies:** 3\ **Last updated:** [February 12, 2018, 6:44am UTC](https://community.gemsofwar.com/t/is-the-forge-broken/35720 "2018-02-12T06:44:05Z")
Can’t forge runic magic stones. I have enough major magic and xp can forge all the others. --- ## [PvP score is resetting each match](https://community.gemsofwar.com/t/pvp-score-is-resetting-each-match/35679)
**Author:** [@Lyya](https://community.gemsofwar.com/u/Lyya)\ **Replies:** 9\ **Last updated:** [February 11, 2018, 11:24pm UTC](https://community.gemsofwar.com/t/pvp-score-is-resetting-each-match/35679 "2018-02-11T23:24:00Z")
What you were expecting to happen, and what actually happened? After winning a ranked PvP match, I’m getting reset to 598 PvP points every match and ranking up to rank 14 every match. I can’t advance past this because o… --- ## [PVP rank resets after every match](https://community.gemsofwar.com/t/pvp-rank-resets-after-every-match/35698)
**Author:** [@Kazuyashin](https://community.gemsofwar.com/u/Kazuyashin)\ **Replies:** 2\ **Last updated:** [February 11, 2018, 5:33pm UTC](https://community.gemsofwar.com/t/pvp-rank-resets-after-every-match/35698 "2018-02-11T17:33:40Z")
Every PvP match resets my rank and I earn the rank up to level 14 reward. Can not make it past rank 14 tier reward. Please see screen shots. You can tell by the event I have done many PvP matches. My rewards show me gett… --- ## [Event getting reset](https://community.gemsofwar.com/t/event-getting-reset/35682)
**Author:** [@EnsignGarak](https://community.gemsofwar.com/u/EnsignGarak)\ **Replies:** 3\ **Last updated:** [February 11, 2018, 2:47am UTC](https://community.gemsofwar.com/t/event-getting-reset/35682 "2018-02-11T02:47:47Z")
The amount of items earned to achieve various Event levels has gotten reset on Xbox One. One minute, the Exclamation Point on the Event tab is pulsating – The next minute, it has stopped, and the Event tab shows that I … --- ## [Weekly event appears to have reset](https://community.gemsofwar.com/t/weekly-event-appears-to-have-reset/35661)
**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Replies:** 15\ **Last updated:** [February 10, 2018, 10:23pm UTC](https://community.gemsofwar.com/t/weekly-event-appears-to-have-reset/35661 "2018-02-10T22:23:58Z")
What you were expecting to happen, and what actually happened? I have already completed the event for this week and collected. But sometime in the last hour it has reset. What are the steps to make it happen again? Do… --- ## [Why does this guys stats start off so high? This was a PVP against the third slot person. But his stats are too high from base](https://community.gemsofwar.com/t/why-does-this-guys-stats-start-off-so-high-this-was-a-pvp-against-the-third-slot-person-but-his-stats-are-too-high-from-base/35630)
**Author:** [@Gambitxbox](https://community.gemsofwar.com/u/Gambitxbox)\ **Replies:** 10\ **Last updated:** [February 10, 2018, 2:19pm UTC](https://community.gemsofwar.com/t/why-does-this-guys-stats-start-off-so-high-this-was-a-pvp-against-the-third-slot-person-but-his-stats-are-too-high-from-base/35630 "2018-02-10T14:19:06Z")
--- ## [Bug Report: Queen Aurora](https://community.gemsofwar.com/t/bug-report-queen-aurora/25011)
**Author:** [@Kalieri](https://community.gemsofwar.com/u/Kalieri)\ **Replies:** 16\ **Last updated:** [February 10, 2018, 12:09pm UTC](https://community.gemsofwar.com/t/bug-report-queen-aurora/25011 "2018-02-10T12:09:34Z")
So my Warded Queen Aurora just got Death marked. Luckily she didn’t die, so I don’t know if it’s just a graphics glitch or what, but seems like she should have been immune. --- ## [Top 100 PvP Display INCORRECT on PS4](https://community.gemsofwar.com/t/top-100-pvp-display-incorrect-on-ps4/35689)
**Author:** [@HarryButtwhisker](https://community.gemsofwar.com/u/HarryButtwhisker)\ **Replies:** 1\ **Last updated:** [February 10, 2018, 6:46am UTC](https://community.gemsofwar.com/t/top-100-pvp-display-incorrect-on-ps4/35689 "2018-02-10T06:46:54Z")
A few hours ago I noticed an issue with the top 100 PvP list. A guild mate who should be in the top 100 list not appear there. Another player said it was working for him, and we traded screenshots. The game showed him in… --- ## [Team Order Issues](https://community.gemsofwar.com/t/team-order-issues/35687)
**Author:** [@Strat](https://community.gemsofwar.com/u/Strat)\ **Replies:** 0\ **Last updated:** [February 10, 2018, 5:59am UTC](https://community.gemsofwar.com/t/team-order-issues/35687 "2018-02-10T05:59:18Z")
I’m have trouble on console maintaining my team order in one slot. EVERY single time I quit the game it reverts my ‘Soul Farm’ to Pharos-Ra in the first position. I’ve lost cut how many times I’ve moved him but whenever… --- ## [Game crashes after arena matches](https://community.gemsofwar.com/t/game-crashes-after-arena-matches/35666)
**Author:** [@Calv1n](https://community.gemsofwar.com/u/Calv1n)\ **Replies:** 0\ **Last updated:** [February 9, 2018, 8:01am UTC](https://community.gemsofwar.com/t/game-crashes-after-arena-matches/35666 "2018-02-09T08:01:09Z")
The game keeps crashing after you finish an arena match and it goes to the summary screen. When you hit the button to start the next match the PS4 keeps crashing to the desktop and you have tor restart GoW. Error code C… --- ## [Dragon Defender](https://community.gemsofwar.com/t/dragon-defender/35665)
**Author:** [@Secuencia](https://community.gemsofwar.com/u/Secuencia)\ **Replies:** 1\ **Last updated:** [February 9, 2018, 7:58am UTC](https://community.gemsofwar.com/t/dragon-defender/35665 "2018-02-09T07:58:33Z")
My stones for killing brown troops is back 0 ? :confused: normally still 2d 23h + before reset … --- ## [Guild roster broken](https://community.gemsofwar.com/t/guild-roster-broken/35659)
**Author:** [@fishinia](https://community.gemsofwar.com/u/fishinia)\ **Replies:** 11\ **Last updated:** [February 9, 2018, 6:18am UTC](https://community.gemsofwar.com/t/guild-roster-broken/35659 "2018-02-09T06:18:09Z")
What you were expecting to happen, and what actually happened? Our guild roster is showing all 0s for the week now What are the steps to make it happen again? Do you have any screenshots or video you want to share wit… --- ## [Daily Rewards keep getting reset (Xbox)](https://community.gemsofwar.com/t/daily-rewards-keep-getting-reset-xbox/34746)
**Author:** [@Outlaw](https://community.gemsofwar.com/u/Outlaw)\ **Replies:** 19\ **Last updated:** [February 8, 2018, 1:37pm UTC](https://community.gemsofwar.com/t/daily-rewards-keep-getting-reset-xbox/34746 "2018-02-08T13:37:13Z")
I submitted a support ticket already. I have played consecutive days since Dec 3 2017. The Jan 1 2018 glitch reset the daily reward count to zero. I believe we all were reset and compensated for it. This morning I have… --- ## [Sister of Shadows extra turn bug](https://community.gemsofwar.com/t/sister-of-shadows-extra-turn-bug/35591)
**Author:** [@Papa](https://community.gemsofwar.com/u/Papa)\ **Replies:** 10\ **Last updated:** [February 6, 2018, 11:48pm UTC](https://community.gemsofwar.com/t/sister-of-shadows-extra-turn-bug/35591 "2018-02-06T23:48:53Z")
I’ve been using Sister of Shadows for the glory bonus in PvP and I’ve been fighting all the Drake Rider teams I can. I’ve noticed that when the Sister kills a Drake Rider and a Drake gets summoned, no extra turn is given… --- ## [Double turn not working on purple gem match](https://community.gemsofwar.com/t/double-turn-not-working-on-purple-gem-match/35592)
**Author:** [@Courtaud](https://community.gemsofwar.com/u/Courtaud)\ **Replies:** 3\ **Last updated:** [February 6, 2018, 3:51pm UTC](https://community.gemsofwar.com/t/double-turn-not-working-on-purple-gem-match/35592 "2018-02-06T15:51:00Z")
What you were expecting to happen, and what actually happened? I’m currently doing GW and I’ve made (twice in two battles) a 4-match with purple gem. I expected to get another turn. What are the steps to make it happen… --- ## [\*\*BUG\*\* with newest troop, "Sister of Shadows"; Extra turn spell not working right on troops that summon on death](https://community.gemsofwar.com/t/bug-with-newest-troop-sister-of-shadows-extra-turn-spell-not-working-right-on-troops-that-summon-on-death/35579)
**Author:** [@Elarcadia](https://community.gemsofwar.com/u/Elarcadia)\ **Replies:** 0\ **Last updated:** [February 5, 2018, 5:11pm UTC](https://community.gemsofwar.com/t/bug-with-newest-troop-sister-of-shadows-extra-turn-spell-not-working-right-on-troops-that-summon-on-death/35579 "2018-02-05T17:11:47Z")
What were you expecting to happen? I was expecting to gain an extra turn after I defeated a Drake Rider. Unfortunately, I did not gain the extra turn because of the Drake Riders 3rd trait, “100% to summon a Drake on dea… --- ## [Event boosts are 25% and not the stated 10%](https://community.gemsofwar.com/t/event-boosts-are-25-and-not-the-stated-10/35556)
**Author:** [@Mithran](https://community.gemsofwar.com/u/Mithran)\ **Replies:** 5\ **Last updated:** [February 5, 2018, 5:27am UTC](https://community.gemsofwar.com/t/event-boosts-are-25-and-not-the-stated-10/35556 "2018-02-05T05:27:48Z")
Plainly seen on the stat breakdown screen: All troops with the event bonus this week are affected. I remember this happening on at least one week long after the global change from 25% boosts to 10% boosts, but nobod… --- ## [Draakulis gain life for troops behind a shield](https://community.gemsofwar.com/t/draakulis-gain-life-for-troops-behind-a-shield/35284)
**Author:** [@Lansquenet](https://community.gemsofwar.com/u/Lansquenet)\ **Replies:** 12\ **Last updated:** [February 4, 2018, 7:26pm UTC](https://community.gemsofwar.com/t/draakulis-gain-life-for-troops-behind-a-shield/35284 "2018-02-04T19:26:40Z")
What you were expecting to happen, and what actually happened? I don’t know if it is a bug, or if it is that an ability does not work the way i thought it worked I thought that for Draakulis to gain life, he had to sco… --- ## [Keine VIP Punkte Erhalten](https://community.gemsofwar.com/t/keine-vip-punkte-erhalten/35539)
**Author:** [@Fantaghiro](https://community.gemsofwar.com/u/Fantaghiro)\ **Replies:** 1\ **Last updated:** [February 4, 2018, 12:35pm UTC](https://community.gemsofwar.com/t/keine-vip-punkte-erhalten/35539 "2018-02-04T12:35:08Z")
Guten Tag, habe heute etwas gekauft und da stand 75 VIP Punkte dabei! Nun habe ich geschaut und habe aber immer noch bei VIP 3 stehen und keine 78 VIP Punkte :thinking::thinking: warum ist das so und wo kann ich mich dar… --- ## [Changed guilds on Monday bad ui & bug costs me a weeks guild revenue](https://community.gemsofwar.com/t/changed-guilds-on-monday-bad-ui-bug-costs-me-a-weeks-guild-revenue/35519)
**Author:** [@lordangel](https://community.gemsofwar.com/u/lordangel)\ **Replies:** 0\ **Last updated:** [February 3, 2018, 5:02pm UTC](https://community.gemsofwar.com/t/changed-guilds-on-monday-bad-ui-bug-costs-me-a-weeks-guild-revenue/35519 "2018-02-03T17:02:37Z")
I left my old dying guild to find a new guild with active members and higher rank/level of guild to join. I joined approx 15-20 guilds then after reviewing the roster / progress left those guilds before eventually findi… --- ## [Xbox One - Unable to Global Chat](https://community.gemsofwar.com/t/xbox-one-unable-to-global-chat/35496)
**Author:** [@Fenris](https://community.gemsofwar.com/u/Fenris)\ **Replies:** 7\ **Last updated:** [February 2, 2018, 10:52pm UTC](https://community.gemsofwar.com/t/xbox-one-unable-to-global-chat/35496 "2018-02-02T22:52:12Z")
Hey. I did a search, found nothing. Looked in topics, still no good. Anyone be else having this issue?? --- ## [Troops survived due to Humility's 3rd trait](https://community.gemsofwar.com/t/troops-survived-due-to-humilitys-3rd-trait/35467)
**Author:** [@turintuor](https://community.gemsofwar.com/u/turintuor)\ **Replies:** 10\ **Last updated:** [February 2, 2018, 3:53am UTC](https://community.gemsofwar.com/t/troops-survived-due-to-humilitys-3rd-trait/35467 "2018-02-02T03:53:46Z")
What you were expecting to happen, and what actually happened? Humility’s 3rd trait triggers after fatal damage and so, saves troops who should have died… What are the steps to make it happen again? Spell any AoE troo… --- ## [Faerie Fire not working as intended](https://community.gemsofwar.com/t/faerie-fire-not-working-as-intended/35458)
**Author:** [@edusan](https://community.gemsofwar.com/u/edusan)\ **Replies:** 6\ **Last updated:** [February 1, 2018, 3:02am UTC](https://community.gemsofwar.com/t/faerie-fire-not-working-as-intended/35458 "2018-02-01T03:02:47Z")
Faerie Fire reads: “A troop afflicted with Faerie Fire will take 50% extra damage from damaging spell effects.” I haven’t tested it with all kinds of damaging spell effects, but from what I understand the tool tip impli… --- ## [AI cheating \[Skull targeting BUG\]](https://community.gemsofwar.com/t/ai-cheating-skull-targeting-bug/35456)
**Author:** [@Trajic](https://community.gemsofwar.com/u/Trajic)\ **Replies:** 8\ **Last updated:** [February 1, 2018, 12:11am UTC](https://community.gemsofwar.com/t/ai-cheating-skull-targeting-bug/35456 "2018-02-01T00:11:41Z")
AI is able to target skulls with troops that read “… gems of a chosen type” and shouldn’t. like Dwarven Miner. \[Edited\] When AI is controlling them, they are able to target skulls. And they shouldn’t be, assuming the p… --- ## [Tatiana's fan doesn't work (Fixed)](https://community.gemsofwar.com/t/tatianas-fan-doesnt-work-fixed/35429)
**Author:** [@AmazonJax](https://community.gemsofwar.com/u/AmazonJax)\ **Replies:** 7\ **Last updated:** [January 31, 2018, 2:50am UTC](https://community.gemsofwar.com/t/tatianas-fan-doesnt-work-fixed/35429 "2018-01-31T02:50:00Z")
I tried to use the fan during a battle but it doesn’t work as the card suggests. No blue gems are ever removed. --- ## [No Fey Cap in chests](https://community.gemsofwar.com/t/no-fey-cap-in-chests/35383)
**Author:** [@Fleg](https://community.gemsofwar.com/u/Fleg)\ **Replies:** 23\ **Last updated:** [January 29, 2018, 11:12pm UTC](https://community.gemsofwar.com/t/no-fey-cap-in-chests/35383 "2018-01-29T23:12:26Z")
Ok, so I just used all my saved gold keys and not a single Fey Cap. Anyone else? --- ## [Ultra-rare troops now cost 400 glory?](https://community.gemsofwar.com/t/ultra-rare-troops-now-cost-400-glory/35392)
**Author:** [@Fleg](https://community.gemsofwar.com/u/Fleg)\ **Replies:** 2\ **Last updated:** [January 29, 2018, 1:05pm UTC](https://community.gemsofwar.com/t/ultra-rare-troops-now-cost-400-glory/35392 "2018-01-29T13:05:44Z")
So the new troop this week is an UR and it costs 400 glory. Is this a bug or a new change for glory troops from now on? --- ## [Event gem disappear](https://community.gemsofwar.com/t/event-gem-disappear/35391)
**Author:** [@turintuor](https://community.gemsofwar.com/u/turintuor)\ **Replies:** 0\ **Last updated:** [January 29, 2018, 12:05pm UTC](https://community.gemsofwar.com/t/event-gem-disappear/35391 "2018-01-29T12:05:24Z")
There should be an Event gem on Orion… and yes I’m in explore. [Previous page](https://community.gemsofwar.com/c/support/10.md?page=29) [Next page](https://community.gemsofwar.com/c/support/10.md?page=31)