# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=29 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 30 --- ## [Xathenos bugged](https://community.gemsofwar.com/t/xathenos-bugged/36418)
**Author:** [@Chrisbgrind](https://community.gemsofwar.com/u/Chrisbgrind)\ **Replies:** 5\ **Last updated:** [February 27, 2018, 9:26am UTC](https://community.gemsofwar.com/t/xathenos-bugged/36418 "2018-02-27T09:26:15Z")
I think Xathenos is bugged at the moment. On my team he didn’t summon a troop when he casted his spell and killed a troop. Yes I had an open spot. He was not frozen or stunned. This happened 3 times. The spell sometimes … --- ## [Where do I start?](https://community.gemsofwar.com/t/where-do-i-start/36373)
**Author:** [@awryan](https://community.gemsofwar.com/u/awryan)\ **Replies:** 3\ **Last updated:** [February 27, 2018, 1:52am UTC](https://community.gemsofwar.com/t/where-do-i-start/36373 "2018-02-27T01:52:09Z")
What you were expecting to happen, and what actually happened? The game to work What are the steps to make it happen again? Open the game Do you have any screenshots or video you want to share with us so we can see t… --- ## [Guild not receiving Guild Wars rewards](https://community.gemsofwar.com/t/guild-not-receiving-guild-wars-rewards/36403)
**Author:** [@jerry\_a](https://community.gemsofwar.com/u/jerry_a)\ **Replies:** 9\ **Last updated:** [February 26, 2018, 10:41pm UTC](https://community.gemsofwar.com/t/guild-not-receiving-guild-wars-rewards/36403 "2018-02-26T22:41:02Z")
Our guild TrueAchevementsElite did not receive GW rewards from last weeks battle. Probalby a new bug due to the weekly event switching change. --- ## [Wrong GW opponent data](https://community.gemsofwar.com/t/wrong-gw-opponent-data/36031)
**Author:** [@madking](https://community.gemsofwar.com/u/madking)\ **Replies:** 12\ **Last updated:** [February 26, 2018, 2:25am UTC](https://community.gemsofwar.com/t/wrong-gw-opponent-data/36031 "2018-02-26T02:25:47Z")
What you were expecting to happen, and what actually happened? Clicking on today Paragon, he is shown as member of another guild. Moreover, our rivals are shown with 155 daily battles What are the steps to make it happ… --- ## [What's a tower troop?](https://community.gemsofwar.com/t/whats-a-tower-troop/36248)
**Author:** [@JARON](https://community.gemsofwar.com/u/JARON)\ **Replies:** 12\ **Last updated:** [February 25, 2018, 11:56pm UTC](https://community.gemsofwar.com/t/whats-a-tower-troop/36248 "2018-02-25T23:56:10Z")
My task say ’ win battles using 3 unique tower troops in my army. What is Tower troops’? --- ## [Strange graphics bug since latest update](https://community.gemsofwar.com/t/strange-graphics-bug-since-latest-update/36310)
**Author:** [@ocssor](https://community.gemsofwar.com/u/ocssor)\ **Replies:** 1\ **Last updated:** [February 25, 2018, 4:13pm UTC](https://community.gemsofwar.com/t/strange-graphics-bug-since-latest-update/36310 "2018-02-25T16:13:45Z")
As you can see, whenever I boot up the game I get this strange issue. That odometer-looking thing stays there constantly and navigating between screens just turns the screen one colour with the metre thing overlaid. … --- ## [Guild Wars battles stuck](https://community.gemsofwar.com/t/guild-wars-battles-stuck/36156)
**Author:** [@Ghaleon](https://community.gemsofwar.com/u/Ghaleon)\ **Replies:** 8\ **Last updated:** [February 25, 2018, 5:54am UTC](https://community.gemsofwar.com/t/guild-wars-battles-stuck/36156 "2018-02-25T05:54:02Z")
A member of our guild has a problem that her guild wars are stuck at 3/5 today, but she completed the wars, we are concerned she won’t be able to do the other battles because of this. She has submitted a ticket that tick… --- ## [Explain this please?](https://community.gemsofwar.com/t/explain-this-please/36287)
**Author:** [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Replies:** 6\ **Last updated:** [February 25, 2018, 2:52am UTC](https://community.gemsofwar.com/t/explain-this-please/36287 "2018-02-25T02:52:29Z")
How is this possible? Seems like a hack. --- ## [Moneylender event bonus no longer working since update](https://community.gemsofwar.com/t/moneylender-event-bonus-no-longer-working-since-update/36045)
**Author:** [@Fleg](https://community.gemsofwar.com/u/Fleg)\ **Replies:** 4\ **Last updated:** [February 24, 2018, 1:24am UTC](https://community.gemsofwar.com/t/moneylender-event-bonus-no-longer-working-since-update/36045 "2018-02-24T01:24:42Z")
Since the update I’m no longer getting the +400 gold from Moneylender in explore. --- ## [Weapon Bug (Morthani's Scythe) \[works now 1/23\]](https://community.gemsofwar.com/t/weapon-bug-morthanis-scythe-works-now-1-23/36102)
**Author:** [@KKZero](https://community.gemsofwar.com/u/KKZero)\ **Replies:** 0\ **Last updated:** [February 22, 2018, 2:14pm UTC](https://community.gemsofwar.com/t/weapon-bug-morthanis-scythe-works-now-1-23/36102 "2018-02-22T14:14:53Z")
Got in this morning to play after patch installed on PS4 and noticed that my Morthani’s Scythe is not creating skulls on kill. I did only play through PvP via my Guild Wars. Did not try any PvE battles yet. --- ## [Gnomes deactivating Starting Bonuses](https://community.gemsofwar.com/t/gnomes-deactivating-starting-bonuses/36177)
**Author:** [@edusan](https://community.gemsofwar.com/u/edusan)\ **Replies:** 2\ **Last updated:** [February 23, 2018, 12:39pm UTC](https://community.gemsofwar.com/t/gnomes-deactivating-starting-bonuses/36177 "2018-02-23T12:39:10Z")
I don’t know if this has been posted before, but I’ve just fought my first gnome and he deactivated all battle cries from my team (all 4 troops should have started with 50% mana and they didn’t). Is this supposed to ha… --- ## [Diviner: Can this traitstone cost possibly be right?](https://community.gemsofwar.com/t/diviner-can-this-traitstone-cost-possibly-be-right/36133)
**Author:** [@dujas](https://community.gemsofwar.com/u/dujas)\ **Replies:** 3\ **Last updated:** [February 23, 2018, 11:37am UTC](https://community.gemsofwar.com/t/diviner-can-this-traitstone-cost-possibly-be-right/36133 "2018-02-23T11:37:05Z")
I just found the Diviner troop for the first time. I immediately went to level it up, then checked traits. The traits showed an exclamation point, which if I’m not mistaken means something in that menu can be upgraded.… --- ## ["troop ascension refund" from update DELEVELED three of my mythics](https://community.gemsofwar.com/t/troop-ascension-refund-from-update-deleveled-three-of-my-mythics/36126)
**Author:** [@icheewawa](https://community.gemsofwar.com/u/icheewawa)\ **Replies:** 11\ **Last updated:** [February 23, 2018, 3:19am UTC](https://community.gemsofwar.com/t/troop-ascension-refund-from-update-deleveled-three-of-my-mythics/36126 "2018-02-23T03:19:10Z")
I am icheewawa ( xbox1 ), level 1263. I can’t get a support ticket to go through on official site, So here is my issue, that with today’s new update, a mail came stating " troop ascension refund" but what it did was make… --- ## [Cannot file support ticket at https://support.505games.com/en/support/home](https://community.gemsofwar.com/t/cannot-file-support-ticket-at-https-support-505games-com-en-support-home/36125)
**Author:** [@icheewawa](https://community.gemsofwar.com/u/icheewawa)\ **Replies:** 1\ **Last updated:** [February 22, 2018, 11:06pm UTC](https://community.gemsofwar.com/t/cannot-file-support-ticket-at-https-support-505games-com-en-support-home/36125 "2018-02-22T23:06:08Z")
When you try to file a support ticket over at Support : 505 Games it freezes the site, once you type it all in and hit “submit” nothing happens, you cannot create a ticket for help on issue. You must be overloaded with … --- ## [Error message when booting game](https://community.gemsofwar.com/t/error-message-when-booting-game/36123)
**Author:** [@mdnght2002](https://community.gemsofwar.com/u/mdnght2002)\ **Replies:** 1\ **Last updated:** [February 22, 2018, 7:48pm UTC](https://community.gemsofwar.com/t/error-message-when-booting-game/36123 "2018-02-22T19:48:21Z")
i tried loading the game and i got this error message: Error there was an issue reading data from our servers. Please contact support quoting the error code: 1872596528 I have attached a screencap of it: https://i.img… --- ## [GoW won't update, PS4](https://community.gemsofwar.com/t/gow-wont-update-ps4/36052)
**Author:** [@Havok](https://community.gemsofwar.com/u/Havok)\ **Replies:** 16\ **Last updated:** [February 22, 2018, 7:07pm UTC](https://community.gemsofwar.com/t/gow-wont-update-ps4/36052 "2018-02-22T19:07:45Z")
The latest update downloaded but wouldn’t finish installing. I deleted it intending to re-download but PS4 says i have the latest update already installed. If i delete the game and reinstall, do I lose any progress? --- ## [Incorrect traitsones required when upgrading?](https://community.gemsofwar.com/t/incorrect-traitsones-required-when-upgrading/36075)
**Author:** [@Drathas](https://community.gemsofwar.com/u/Drathas)\ **Replies:** 7\ **Last updated:** [February 22, 2018, 12:56pm UTC](https://community.gemsofwar.com/t/incorrect-traitsones-required-when-upgrading/36075 "2018-02-22T12:56:35Z")
So it costs 16 Arcanes to trait a Rare troop now?? 86 Arcanes and 8 Celestials for a Legendary now?? This might a killer for a lot of people. Platform: IOS --- ## [Ps4 Error to server connection](https://community.gemsofwar.com/t/ps4-error-to-server-connection/36089)
**Author:** [@wkdemma](https://community.gemsofwar.com/u/wkdemma)\ **Replies:** 1\ **Last updated:** [February 22, 2018, 12:17pm UTC](https://community.gemsofwar.com/t/ps4-error-to-server-connection/36089 "2018-02-22T12:17:28Z")
Server still having connection issues on ps4!! Have been trying for last hour to get on this game but keeps coming up with error!! How long till this will be sorted?? --- ## [Ps4 and xbox one connection problems](https://community.gemsofwar.com/t/ps4-and-xbox-one-connection-problems/19374)
**Author:** [@anon61833105](https://community.gemsofwar.com/u/anon61833105)\ **Replies:** 15\ **Last updated:** [February 22, 2018, 12:15pm UTC](https://community.gemsofwar.com/t/ps4-and-xbox-one-connection-problems/19374 "2018-02-22T12:15:06Z")
Hi hope someone can help. I am at level 130+ on ps4, and for 2 days am getting an error 503. Opened a ticket and the agent said he will pass to the Dev. Downloaded the game for my xbox one to start afresh until the ps4… --- ## [Spelling Error: Quest "Must Come Down" Part 2 in Shentang](https://community.gemsofwar.com/t/spelling-error-quest-must-come-down-part-2-in-shentang/36062)
**Author:** [@holder\_lettergo](https://community.gemsofwar.com/u/holder_lettergo)\ **Replies:** 1\ **Last updated:** [February 22, 2018, 4:54am UTC](https://community.gemsofwar.com/t/spelling-error-quest-must-come-down-part-2-in-shentang/36062 "2018-02-22T04:54:46Z")
Part 2 reads “Observe the syptoms.” --- ## [Full name wont appear](https://community.gemsofwar.com/t/full-name-wont-appear/35988)
**Author:** [@falonharold](https://community.gemsofwar.com/u/falonharold)\ **Replies:** 7\ **Last updated:** [February 20, 2018, 9:32pm UTC](https://community.gemsofwar.com/t/full-name-wont-appear/35988 "2018-02-20T21:32:31Z")
Very new to game, but totally obsessed. But from the main world map, my full name won’t appear in the upper left hand corner of the screen. The first 4 letters are marked out with asterisks (\*\*\*\*n) amd for the life of m… --- ## [Club post, shares, and comments are vanishing on Xbox](https://community.gemsofwar.com/t/club-post-shares-and-comments-are-vanishing-on-xbox/35961)
**Author:** [@icheewawa](https://community.gemsofwar.com/u/icheewawa)\ **Replies:** 1\ **Last updated:** [February 19, 2018, 6:44pm UTC](https://community.gemsofwar.com/t/club-post-shares-and-comments-are-vanishing-on-xbox/35961 "2018-02-19T18:44:19Z")
Fix one thing, another messes up, such is life. Global and guild chat are working at the moment, but have notice that there is an issue with clubs. Posts, shares, and comments are disappearing. It is not a edit-happy a… --- ## [GUILD and GLOBAL game chat are NOT WORKING on xbox](https://community.gemsofwar.com/t/guild-and-global-game-chat-are-not-working-on-xbox/35776)
**Author:** [@icheewawa](https://community.gemsofwar.com/u/icheewawa)\ **Replies:** 12\ **Last updated:** [February 19, 2018, 12:55pm UTC](https://community.gemsofwar.com/t/guild-and-global-game-chat-are-not-working-on-xbox/35776 "2018-02-19T12:55:16Z")
Xbox1 - Game chat refuses to load, lags, or kicks you if you leave to go do pvp and try to return. This issue is ongoing and I think has been reported under “bugs” by several other gemmers. Just passing the information… --- ## [Constant Error: The current PvP event ended and a new\[SOLVED\]](https://community.gemsofwar.com/t/constant-error-the-current-pvp-event-ended-and-a-new-solved/35942)
**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\ **Replies:** 1\ **Last updated:** [February 19, 2018, 7:06am UTC](https://community.gemsofwar.com/t/constant-error-the-current-pvp-event-ended-and-a-new-solved/35942 "2018-02-19T07:06:35Z")
I have restarted game and everything, new event is running with the new troop available for glory etc. I cant enter the PvP at he moment, Error message keeps coming. Anyone else? --- ## [HELP PLEASE returning player alot has changed](https://community.gemsofwar.com/t/help-please-returning-player-alot-has-changed/35880)
**Author:** [@tukamarue](https://community.gemsofwar.com/u/tukamarue)\ **Replies:** 6\ **Last updated:** [February 18, 2018, 8:31am UTC](https://community.gemsofwar.com/t/help-please-returning-player-alot-has-changed/35880 "2018-02-18T08:31:13Z")
im a returning season player when i left do to getting burned out i was lvl 95 ive came back after a year or 2 and now im lvl 97 well alot of things have changed and some of the changes are awsome but what i need help … --- ## [Missing perks desc](https://community.gemsofwar.com/t/missing-perks-desc/35870)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 0\ **Last updated:** [February 17, 2018, 8:48am UTC](https://community.gemsofwar.com/t/missing-perks-desc/35870 "2018-02-17T08:48:20Z")
looks like this on all hero classes. --- ## [Pandaska Glitch](https://community.gemsofwar.com/t/pandaska-glitch/35862)
**Author:** [@FlakoPRdeTexas](https://community.gemsofwar.com/u/FlakoPRdeTexas)\ **Replies:** 8\ **Last updated:** [February 17, 2018, 1:30am UTC](https://community.gemsofwar.com/t/pandaska-glitch/35862 "2018-02-17T01:30:01Z")
There’s a glitch in the code with this card, his first trait says: TRAIT\_URSKABOND\_DESC --- ## [Global and Guild Chat swaps and not working](https://community.gemsofwar.com/t/global-and-guild-chat-swaps-and-not-working/35854)
**Author:** [@Zwiezda](https://community.gemsofwar.com/u/Zwiezda)\ **Replies:** 1\ **Last updated:** [February 16, 2018, 6:11pm UTC](https://community.gemsofwar.com/t/global-and-guild-chat-swaps-and-not-working/35854 "2018-02-16T18:11:30Z")
I have some problems with Chat lately. First of all, they tend to switch places. The Global is actually Guild chat, and vice versa. Second thing, I can’t write on either of them. Or actually I can’t see my message imm… --- ## [Are the servers down?](https://community.gemsofwar.com/t/are-the-servers-down/35813)
**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Replies:** 11\ **Last updated:** [February 16, 2018, 1:25am UTC](https://community.gemsofwar.com/t/are-the-servers-down/35813 "2018-02-16T01:25:24Z")
What you were expecting to happen, and what actually happened? What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your p… --- ## [No rewards for GW last week (5-11 Feb)](https://community.gemsofwar.com/t/no-rewards-for-gw-last-week-5-11-feb/35805)
**Author:** [@Nullings](https://community.gemsofwar.com/u/Nullings)\ **Replies:** 2\ **Last updated:** [February 14, 2018, 11:29pm UTC](https://community.gemsofwar.com/t/no-rewards-for-gw-last-week-5-11-feb/35805 "2018-02-14T23:29:37Z")
What you were expecting to happen, and what actually happened? I played Guild Wars last week and expected to get 6x Peryton, 3000 gold and 25 gems, but there was no GW reward for me. And for other members of my guild th… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=28) [Next page](https://community.gemsofwar.com/c/support/10.md?page=30)