# Support

**URL:** https://community.gemsofwar.com/c/support/10.md?page=28

[Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md)

**Page:** 29

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## [Blocking someone should block guild invites](https://community.gemsofwar.com/t/blocking-someone-should-block-guild-invites/36911)

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**Author:** [@Icarium81](https://community.gemsofwar.com/u/Icarium81)\
**Replies:** 3\
**Last updated:** [March 11, 2018, 1:36am UTC](https://community.gemsofwar.com/t/blocking-someone-should-block-guild-invites/36911 "2018-03-11T01:36:01Z")

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The number of people (kids) in terrible 3 and 4 person guilds of inactivity that spam you with hundreds of invites is ridiculous. The block option needs to block all of the activity of that player.

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## [Psion-Diviner interaction/Clarification about Mana Steal](https://community.gemsofwar.com/t/psion-diviner-interaction-clarification-about-mana-steal/36885)

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**Author:** [@Fuligin](https://community.gemsofwar.com/u/Fuligin)\
**Replies:** 21\
**Last updated:** [March 10, 2018, 11:32am UTC](https://community.gemsofwar.com/t/psion-diviner-interaction-clarification-about-mana-steal/36885 "2018-03-10T11:32:36Z")

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Terminology clarification appreciated—Mana Steal is separate from Mana Drain and Mana Burn, as evidenced by the new text on Mana Shield. Psion’s third trait is worded as “Steal”, and therefore should not be resisted by S…

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## [Dungeon packs broken?](https://community.gemsofwar.com/t/dungeon-packs-broken/36833)

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**Author:** [@Casper1875](https://community.gemsofwar.com/u/Casper1875)\
**Replies:** 16\
**Last updated:** [March 9, 2018, 5:24am UTC](https://community.gemsofwar.com/t/dungeon-packs-broken/36833 "2018-03-09T05:24:52Z")

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One of my guildies has had this screen all day every time he tries to get onto the dungeon packs - anyone else getting this on PS4? He clicks on it & it takes him to the PS Store then says the item can’t be found.

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## [Stone shaker not doing bonus skull damage vs towers](https://community.gemsofwar.com/t/stone-shaker-not-doing-bonus-skull-damage-vs-towers/36790)

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**Author:** [@Eris](https://community.gemsofwar.com/u/Eris)\
**Replies:** 12\
**Last updated:** [March 8, 2018, 3:36pm UTC](https://community.gemsofwar.com/t/stone-shaker-not-doing-bonus-skull-damage-vs-towers/36790 "2018-03-08T15:36:42Z")

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Has anyone else noticed that sometimes the stone Shaker does not do the bonus damage with skulls? I first noticed this in the top level of where you’re fighting four different Towers. It didn’t do the bonus damage on the…

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## [Can't Contribute to LT](https://community.gemsofwar.com/t/cant-contribute-to-lt/36780)

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**Author:** [@collectorofgems](https://community.gemsofwar.com/u/collectorofgems)\
**Replies:** 6\
**Last updated:** [March 8, 2018, 3:32am UTC](https://community.gemsofwar.com/t/cant-contribute-to-lt/36780 "2018-03-08T03:32:49Z")

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What you were expecting to happen, and what actually happened? I tried to contribute to our current Legendary task. There is still 285K showing to finish the task. It won’t accept the contribution. What are the steps t…

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## [Valravens are not dropping sigils in the early stages](https://community.gemsofwar.com/t/valravens-are-not-dropping-sigils-in-the-early-stages/36730)

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**Author:** [@Papa](https://community.gemsofwar.com/u/Papa)\
**Replies:** 18\
**Last updated:** [March 8, 2018, 2:07am UTC](https://community.gemsofwar.com/t/valravens-are-not-dropping-sigils-in-the-early-stages/36730 "2018-03-08T02:07:34Z")

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I’ve purchased Tier 3 from the shop, which gives a total of 9 sigils, plus my original 4 means I started with 13 sigils today. I have not lost yet and I’ve defeated several Valravens, but after 13 battles I’m out of sigi…

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## [PVP freezes on battle log](https://community.gemsofwar.com/t/pvp-freezes-on-battle-log/36710)

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**Author:** [@icheewawa](https://community.gemsofwar.com/u/icheewawa)\
**Replies:** 1\
**Last updated:** [March 7, 2018, 3:47pm UTC](https://community.gemsofwar.com/t/pvp-freezes-on-battle-log/36710 "2018-03-07T15:47:09Z")

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Anyone else have issue where the Gems game freezes in the PVP menu when you “right bumper” tab over and find that you can’t get past “battle log” for if you are trying to check defense or leaders without Gems freezing up…

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## [Devour not working when entangled](https://community.gemsofwar.com/t/devour-not-working-when-entangled/36765)

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**Author:** [@Icarium81](https://community.gemsofwar.com/u/Icarium81)\
**Replies:** 11\
**Last updated:** [March 7, 2018, 1:01pm UTC](https://community.gemsofwar.com/t/devour-not-working-when-entangled/36765 "2018-03-07T13:01:40Z")

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You will eat the troop, but you will NOT gain any stats, which kind of ruins it. On X1

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## [Crescendo weapon not giving extra turns](https://community.gemsofwar.com/t/crescendo-weapon-not-giving-extra-turns/36762)

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**Author:** [@mitamata](https://community.gemsofwar.com/u/mitamata)\
**Replies:** 1\
**Last updated:** [March 7, 2018, 5:08am UTC](https://community.gemsofwar.com/t/crescendo-weapon-not-giving-extra-turns/36762 "2018-03-07T05:08:45Z")

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What you were expecting to happen, and what actually happened? When using Crescendo in Explore, sometimes it doesn’t give an extra turn when an enemy dies. It seems to happen randomly. What are the steps to make it hap…

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## [Arena rewards nerf?](https://community.gemsofwar.com/t/arena-rewards-nerf/36778)

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**Author:** [@turintuor](https://community.gemsofwar.com/u/turintuor)\
**Replies:** 4\
**Last updated:** [March 7, 2018, 5:05am UTC](https://community.gemsofwar.com/t/arena-rewards-nerf/36778 "2018-03-07T05:05:41Z")

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8 Wins rewards wasn’t 20 Glory keys before?

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## [Where's my Raid Boss reward?](https://community.gemsofwar.com/t/wheres-my-raid-boss-reward/36758)

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**Author:** [@Bobby](https://community.gemsofwar.com/u/Bobby)\
**Replies:** 19\
**Last updated:** [March 6, 2018, 7:32pm UTC](https://community.gemsofwar.com/t/wheres-my-raid-boss-reward/36758 "2018-03-06T19:32:57Z")

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So, I believe I was in the top 6 in Raid Boss results; I know I must have been in the top 100. However, as far as I can tell, I received no reward for the week. Was it supposed to show in in-game mail? Did I get demoted …

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## [\[solved\] 16,935 tower kills required is \*\*not\*\* correct](https://community.gemsofwar.com/t/solved-16-935-tower-kills-required-is-not-correct/36706)

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**Author:** [@Mithran](https://community.gemsofwar.com/u/Mithran)\
**Replies:** 34\
**Last updated:** [March 6, 2018, 5:29am UTC](https://community.gemsofwar.com/t/solved-16-935-tower-kills-required-is-not-correct/36706 "2018-03-06T05:29:23Z")

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I already posted this in another thread, but I’m posting here again for visibility. I have a strong inclination to believe that the current numbers of tower kills required for each reward stage are intended to be the to…

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## [Profile mixup ps4](https://community.gemsofwar.com/t/profile-mixup-ps4/36721)

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**Author:** [@Apaulyall](https://community.gemsofwar.com/u/Apaulyall)\
**Replies:** 2\
**Last updated:** [March 6, 2018, 12:18am UTC](https://community.gemsofwar.com/t/profile-mixup-ps4/36721 "2018-03-06T00:18:06Z")

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My friends are unable to invite me to their guild. When they try it tells them I’m already in one, which is not the case. Furthermore, when I try to view my own Gems of War profile, it tells me I’ve been offline for 700+…

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## [Invite function bugged?](https://community.gemsofwar.com/t/invite-function-bugged/36662)

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**Author:** [@Mariana](https://community.gemsofwar.com/u/Mariana)\
**Replies:** 3\
**Last updated:** [March 5, 2018, 3:48pm UTC](https://community.gemsofwar.com/t/invite-function-bugged/36662 "2018-03-05T15:48:24Z")

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I have twice tried to invite a player with valid invite code. Says they don’t exist. Anyone else having this issue?

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## [Here is how to not get the loot from a gnome!](https://community.gemsofwar.com/t/here-is-how-to-not-get-the-loot-from-a-gnome/36647)

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**Author:** [@jzg](https://community.gemsofwar.com/u/jzg)\
**Replies:** 12\
**Last updated:** [March 5, 2018, 2:44pm UTC](https://community.gemsofwar.com/t/here-is-how-to-not-get-the-loot-from-a-gnome/36647 "2018-03-05T14:44:51Z")

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My battle was Gnome, something, fully traited Drake Rider, something. I used a Fire bomb first, and then killed them all with a Sunbird. Drake Rider spawned a Drake in place of a Gnome (first slot obv), and when I fini…

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## [Gnome Reward Glitch](https://community.gemsofwar.com/t/gnome-reward-glitch/36687)

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**Author:** [@Rylo\_Ken](https://community.gemsofwar.com/u/Rylo_Ken)\
**Replies:** 5\
**Last updated:** [March 5, 2018, 5:09am UTC](https://community.gemsofwar.com/t/gnome-reward-glitch/36687 "2018-03-05T05:09:11Z")

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(Xbox One Player) I was farming Gnomes in Maugrim Woods in explore mode,and came across a Gnome in the battle,the defense team was Worldbreaker,Druid,Treasure Gnome,Kerberos,all fully traited,I use Sunbird’s spell to kil…

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## [Animation Issue?](https://community.gemsofwar.com/t/animation-issue/36613)

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**Author:** [@Arnifix](https://community.gemsofwar.com/u/Arnifix)\
**Replies:** 4\
**Last updated:** [March 5, 2018, 12:06am UTC](https://community.gemsofwar.com/t/animation-issue/36613 "2018-03-05T00:06:58Z")

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I’m having a strange issue with animations playing at the end of all combos, rather than during the combo. For example… So for example, if the AI were to get 5 cascades in a row, all the special animations would happ…

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## [503 Service Unavailable](https://community.gemsofwar.com/t/503-service-unavailable/36608)

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**Author:** [@Arnifix](https://community.gemsofwar.com/u/Arnifix)\
**Replies:** 7\
**Last updated:** [March 3, 2018, 7:34am UTC](https://community.gemsofwar.com/t/503-service-unavailable/36608 "2018-03-03T07:34:38Z")

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Koala’s must be eating all the CPU cycles. Can anyone shoo them away? Steam version btw.

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## [Changed name lost gems](https://community.gemsofwar.com/t/changed-name-lost-gems/36578)

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**Author:** [@SkavengerinNYC](https://community.gemsofwar.com/u/SkavengerinNYC)\
**Replies:** 2\
**Last updated:** [March 2, 2018, 9:28pm UTC](https://community.gemsofwar.com/t/changed-name-lost-gems/36578 "2018-03-02T21:28:06Z")

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It said it cost 0 gems to change the name, I changed it and lost 200 gems.

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## [Are the mobile servers down?](https://community.gemsofwar.com/t/are-the-mobile-servers-down/36561)

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**Author:** [@Interrobang](https://community.gemsofwar.com/u/Interrobang)\
**Replies:** 1\
**Last updated:** [March 2, 2018, 6:19am UTC](https://community.gemsofwar.com/t/are-the-mobile-servers-down/36561 "2018-03-02T06:19:49Z")

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I have not been able to connect to the game from my phone all evening. Is something wrong at your end?

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## [Kill 750 Troops in PvP for the Event? Seriously?](https://community.gemsofwar.com/t/kill-750-troops-in-pvp-for-the-event-seriously/36525)

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**Author:** [@ValdarX](https://community.gemsofwar.com/u/ValdarX)\
**Replies:** 22\
**Last updated:** [March 2, 2018, 4:10am UTC](https://community.gemsofwar.com/t/kill-750-troops-in-pvp-for-the-event-seriously/36525 "2018-03-02T04:10:37Z")

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I’m not a big fan of PvP (I usually stop playing PvP after reaching Rank 1), and dislike the Events of killings troops in PvP only. But I took it. Raising the bar to 750 troops seems just ridiculus time-intense to me. U…

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## [Diviner Bugged?](https://community.gemsofwar.com/t/diviner-bugged/36519)

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**Author:** [@sayonetta](https://community.gemsofwar.com/u/sayonetta)\
**Replies:** 9\
**Last updated:** [March 2, 2018, 12:27am UTC](https://community.gemsofwar.com/t/diviner-bugged/36519 "2018-03-02T00:27:02Z")

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Does Diviner ever actually proc “increase all allies’ Magic” on her ability? Is there some kind of rule that states that if her magic is above a certain amount, it won’t proc that form of the ability? I swear I don’t thi…

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## [Pandaska Guard not working properly](https://community.gemsofwar.com/t/pandaska-guard-not-working-properly/36557)

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**Author:** [@Salibu](https://community.gemsofwar.com/u/Salibu)\
**Replies:** 1\
**Last updated:** [March 1, 2018, 11:53pm UTC](https://community.gemsofwar.com/t/pandaska-guard-not-working-properly/36557 "2018-03-01T23:53:34Z")

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His special says he hits the first and last enemy for x damage. But if there is only 1 troop left. He is only hitting them once even though they are both. Knight coronet hits both. @Sirrian

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## [Gnomes not dropping loot](https://community.gemsofwar.com/t/gnomes-not-dropping-loot/36317)

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**Author:** [@HairPotato](https://community.gemsofwar.com/u/HairPotato)\
**Replies:** 26\
**Last updated:** [March 1, 2018, 9:27pm UTC](https://community.gemsofwar.com/t/gnomes-not-dropping-loot/36317 "2018-03-01T21:27:06Z")

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After MANY hours, I have run into a troll three times. I beat him twice but I didn’t receive anything. My rewards were the standard key and a few gold. Is this normal? It kinda sucks that he doesn’t automatically drop a …

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## [Bug? Hope so.. LoL](https://community.gemsofwar.com/t/bug-hope-so-lol/36541)

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**Author:** [@Raejyn](https://community.gemsofwar.com/u/Raejyn)\
**Replies:** 7\
**Last updated:** [March 1, 2018, 6:48pm UTC](https://community.gemsofwar.com/t/bug-hope-so-lol/36541 "2018-03-01T18:48:05Z")

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What you were expecting to happen, and what actually happened? Login offer What are the steps to make it happen again? Not sure if it will, but it’s humorous. Do you have any screenshots or video you want to share wi…

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## [Help with account recovery(solved)](https://community.gemsofwar.com/t/help-with-account-recovery-solved/36442)

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**Author:** [@lazycat](https://community.gemsofwar.com/u/lazycat)\
**Replies:** 5\
**Last updated:** [March 1, 2018, 2:32pm UTC](https://community.gemsofwar.com/t/help-with-account-recovery-solved/36442 "2018-03-01T14:32:00Z")

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The player of our guild has lost access to his account. His tablet literally burned out, so that even a sim card burned down. As it turned out, his account was not linked. Worse, he does not remember the invite code, bec…

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## [Russian localization for Shentang](https://community.gemsofwar.com/t/russian-localization-for-shentang/36518)

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**Author:** [@Nullings](https://community.gemsofwar.com/u/Nullings)\
**Replies:** 0\
**Last updated:** [February 28, 2018, 6:46pm UTC](https://community.gemsofwar.com/t/russian-localization-for-shentang/36518 "2018-02-28T18:46:46Z")

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What you were expecting to happen, and what actually happened? I expected more correct (to my opinion, of course) troop names: Zhenniao = “Чжэньняо” (in standard Chinese-Russian transcription) Peng Long = “Пэн Лун” S…

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## [Event stones reset to zero](https://community.gemsofwar.com/t/event-stones-reset-to-zero/36461)

<div class="topic-metadata">

**Author:** [@Mariana](https://community.gemsofwar.com/u/Mariana)\
**Replies:** 6\
**Last updated:** [February 28, 2018, 6:11pm UTC](https://community.gemsofwar.com/t/event-stones-reset-to-zero/36461 "2018-02-28T18:11:32Z")

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What you were expecting to happen, and what actually happened? I expected my event stones to increase not disappear I had 225 now I have 0 What are the steps to make it happen again? No idea Do you have any screensh…

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## [Server Hamster Died](https://community.gemsofwar.com/t/server-hamster-died/36289)

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**Author:** [@Ghaleon](https://community.gemsofwar.com/u/Ghaleon)\
**Replies:** 22\
**Last updated:** [February 28, 2018, 5:16pm UTC](https://community.gemsofwar.com/t/server-hamster-died/36289 "2018-02-28T17:16:14Z")

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Did someone forget to feed the hamster in the wheel seems like all services are down for mobile and PS4.

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## [Dungeon Offer crashing game](https://community.gemsofwar.com/t/dungeon-offer-crashing-game/36336)

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**Author:** [@edusan](https://community.gemsofwar.com/u/edusan)\
**Replies:** 8\
**Last updated:** [February 28, 2018, 2:02pm UTC](https://community.gemsofwar.com/t/dungeon-offer-crashing-game/36336 "2018-02-28T14:02:46Z")

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Hi everyone, does anyone know if this is a reported bug? I cannot buy the 150 or the 50 gems Dungeon offers. They crash the game immediately (I’ve tried multiple times already.) This never happened before. Cheers

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