# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=27 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 28 --- ## [Glory Rewards Shop](https://community.gemsofwar.com/t/glory-rewards-shop/37784)
**Author:** [@RoamCajun63](https://community.gemsofwar.com/u/RoamCajun63)\ **Replies:** 7\ **Last updated:** [April 3, 2018, 6:38am UTC](https://community.gemsofwar.com/t/glory-rewards-shop/37784 "2018-04-03T06:38:39Z")
Is anyone else having problems with the Glory Rewards Shop??? Have not been able to purchase any new troops with Glory Rewards for the past couple of weeks. Really wanted to get more Owl Riders but they don’t show up. … --- ## [Servers throwing 500s](https://community.gemsofwar.com/t/servers-throwing-500s/37786)
**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Replies:** 4\ **Last updated:** [April 3, 2018, 12:23am UTC](https://community.gemsofwar.com/t/servers-throwing-500s/37786 "2018-04-03T00:23:44Z")
What you were expecting to happen, and what actually happened? Able to log in -instead getting Error contacting server - and the 500 Both Android and PC What are the steps to make it happen again? Not sure but I wou… --- ## [Guild raids didn't work](https://community.gemsofwar.com/t/guild-raids-didnt-work/37788)
**Author:** [@CThunder](https://community.gemsofwar.com/u/CThunder)\ **Replies:** 1\ **Last updated:** [April 2, 2018, 7:30am UTC](https://community.gemsofwar.com/t/guild-raids-didnt-work/37788 "2018-04-02T07:30:31Z")
What you were expecting to happen, and what actually happened? I set my guild up while the last was running so we could get in the next. The new raid starts and my guild was no longer in it. It then says we are instead r… --- ## [No 50k gold at level 150](https://community.gemsofwar.com/t/no-50k-gold-at-level-150/37600)
**Author:** [@Wiggles1](https://community.gemsofwar.com/u/Wiggles1)\ **Replies:** 1\ **Last updated:** [March 28, 2018, 6:43pm UTC](https://community.gemsofwar.com/t/no-50k-gold-at-level-150/37600 "2018-03-28T18:43:27Z")
I completed the daily task to reach lvl 150, the game crashed and, when I logged back in. I did not receive my gold. Very disapointing --- ## [Daily task crash gold missing](https://community.gemsofwar.com/t/daily-task-crash-gold-missing/36577)
**Author:** [@SkavengerinNYC](https://community.gemsofwar.com/u/SkavengerinNYC)\ **Replies:** 1\ **Last updated:** [March 28, 2018, 6:28pm UTC](https://community.gemsofwar.com/t/daily-task-crash-gold-missing/36577 "2018-03-28T18:28:02Z")
Ticket#55200 I had a daily task to reach level 150 and then receive 50k gold. I reached lvl 150 and the game crashed, no gold received, task dissappeared. --- ## [Multiple Orb collecting issue](https://community.gemsofwar.com/t/multiple-orb-collecting-issue/37537)
**Author:** [@Robbg1986](https://community.gemsofwar.com/u/Robbg1986)\ **Replies:** 2\ **Last updated:** [March 26, 2018, 9:18pm UTC](https://community.gemsofwar.com/t/multiple-orb-collecting-issue/37537 "2018-03-26T21:18:30Z")
I always wait (not anymore) to collect my rewards for the Raid Boss and Invasion and twice now I got robbed of my Major Orb reward. When I press collect, it shows that I won 1 Minor Orb and 1 Major Orb, it then tell me … --- ## [Skill levels arent changing even when I level up](https://community.gemsofwar.com/t/skill-levels-arent-changing-even-when-i-level-up/37441)
**Author:** [@falonharold](https://community.gemsofwar.com/u/falonharold)\ **Replies:** 2\ **Last updated:** [March 24, 2018, 3:02am UTC](https://community.gemsofwar.com/t/skill-levels-arent-changing-even-when-i-level-up/37441 "2018-03-24T03:02:54Z")
My Hero is leveling up & the sound effect chimes in but my actual numbers are not changing. I thought it was my imagination but I wrote the level digits down & sure enough, no change at the last couple of level ups. Tho… --- ## [Bug with my skill bonuses](https://community.gemsofwar.com/t/bug-with-my-skill-bonuses/37426)
**Author:** [@Brunotx10](https://community.gemsofwar.com/u/Brunotx10)\ **Replies:** 3\ **Last updated:** [March 23, 2018, 8:34pm UTC](https://community.gemsofwar.com/t/bug-with-my-skill-bonuses/37426 "2018-03-23T20:34:12Z")
I joined in a guild over a week and until today I’m not receiving the guild skill bonuses --- ## [Quickly Clicking on Play Again in Explore Goes to World Map](https://community.gemsofwar.com/t/quickly-clicking-on-play-again-in-explore-goes-to-world-map/36686)
**Author:** [@Bear](https://community.gemsofwar.com/u/Bear)\ **Replies:** 14\ **Last updated:** [March 23, 2018, 6:18pm UTC](https://community.gemsofwar.com/t/quickly-clicking-on-play-again-in-explore-goes-to-world-map/36686 "2018-03-23T18:18:23Z")
What you were expecting to happen, and what actually happened? After ending an explore match, I quickly press the Skip button and the click where the Play Again button appears. This should let me keep playing explore an… --- ## [\#55824, 200 gems stolen on name change](https://community.gemsofwar.com/t/55824-200-gems-stolen-on-name-change/36993)
**Author:** [@Icarium81](https://community.gemsofwar.com/u/Icarium81)\ **Replies:** 14\ **Last updated:** [March 22, 2018, 5:19pm UTC](https://community.gemsofwar.com/t/55824-200-gems-stolen-on-name-change/36993 "2018-03-22T17:19:36Z")
Cost said zero gems, yet cost me 200. If they refuse to fix such simple display issues, how can they possibly expect people to feel safe in investing cash in them.. --- ## [Open game continue to download data](https://community.gemsofwar.com/t/open-game-continue-to-download-data/37395)
**Author:** [@essemito2](https://community.gemsofwar.com/u/essemito2)\ **Replies:** 2\ **Last updated:** [March 22, 2018, 2:27pm UTC](https://community.gemsofwar.com/t/open-game-continue-to-download-data/37395 "2018-03-22T14:27:57Z")
Every time I open the game on mobile it download 0,48 Mb --- ## [Once a use powers not per card](https://community.gemsofwar.com/t/once-a-use-powers-not-per-card/37371)
**Author:** [@Eris](https://community.gemsofwar.com/u/Eris)\ **Replies:** 6\ **Last updated:** [March 22, 2018, 3:38am UTC](https://community.gemsofwar.com/t/once-a-use-powers-not-per-card/37371 "2018-03-22T03:38:30Z")
Is it intentional or a bug? If you have multiples of a troop with a once per battle power only one of them can use the power. --- ## [PvP Win counted as win, but logged as loss](https://community.gemsofwar.com/t/pvp-win-counted-as-win-but-logged-as-loss/11614)
**Author:** [@Amadan](https://community.gemsofwar.com/u/Amadan)\ **Replies:** 2\ **Last updated:** [March 21, 2018, 5:16pm UTC](https://community.gemsofwar.com/t/pvp-win-counted-as-win-but-logged-as-loss/11614 "2018-03-21T17:16:54Z")
What you were expecting to happen, and what actually happened? I started doing my PvP for the week, and won three fights with one popup about a defense loss. My Stats tab correctly shows three invasion wins and one def… --- ## [Redeem Codes on Console](https://community.gemsofwar.com/t/redeem-codes-on-console/35425)
**Author:** [@Strat](https://community.gemsofwar.com/u/Strat)\ **Replies:** 44\ **Last updated:** [March 21, 2018, 3:56pm UTC](https://community.gemsofwar.com/t/redeem-codes-on-console/35425 "2018-03-21T15:56:04Z")
@Saltypatra Can you please have someone revisit allowing redeem codes on console. The last official news was that they were 100% setup, approved, and working on XBL. However, Sony was still not allowing them on the PSN… --- ## [No Guild War rewards](https://community.gemsofwar.com/t/no-guild-war-rewards/37296)
**Author:** [@Behemoth2101](https://community.gemsofwar.com/u/Behemoth2101)\ **Replies:** 7\ **Last updated:** [March 21, 2018, 1:00pm UTC](https://community.gemsofwar.com/t/no-guild-war-rewards/37296 "2018-03-21T13:00:07Z")
After reset, I received my login bonus, VIP glory keys and bounty leader board rewards but nothing from GW. We finished in 2nd place and won the day. That’s 50 seals, 70 troops, 40k gold and 1000 gems I’ve been screwed o… --- ## [Gnome rewards...or failure to receive them (Xbox1)](https://community.gemsofwar.com/t/gnome-rewards-or-failure-to-receive-them-xbox1/37365)
**Author:** [@ThorsBaldEagle](https://community.gemsofwar.com/u/ThorsBaldEagle)\ **Replies:** 2\ **Last updated:** [March 21, 2018, 11:32am UTC](https://community.gemsofwar.com/t/gnome-rewards-or-failure-to-receive-them-xbox1/37365 "2018-03-21T11:32:56Z")
Hi all, Fairly new to the forums (been lurking but this is 1st post). Has anyone playing on console encountered a bug where the treasure Gnome fails to drop rewards? I had at least 10 occurrences of this during the r… --- ## [Can not promote members on PS4](https://community.gemsofwar.com/t/can-not-promote-members-on-ps4/37325)
**Author:** [@Calv1n](https://community.gemsofwar.com/u/Calv1n)\ **Replies:** 4\ **Last updated:** [March 20, 2018, 9:08pm UTC](https://community.gemsofwar.com/t/can-not-promote-members-on-ps4/37325 "2018-03-20T21:08:11Z")
Trying to do this tonight and it either freezes the game to where i have to restart my PS4 or it says “user promoted” and than it’s “no change” once you review the user you just “promoted”. please fix, this is broken T… --- ## [Zuul'Goth Raid Teams Intermittently Immune to Mana Burn](https://community.gemsofwar.com/t/zuulgoth-raid-teams-intermittently-immune-to-mana-burn/37323)
**Author:** [@jrOrtega](https://community.gemsofwar.com/u/jrOrtega)\ **Replies:** 5\ **Last updated:** [March 20, 2018, 12:25pm UTC](https://community.gemsofwar.com/t/zuulgoth-raid-teams-intermittently-immune-to-mana-burn/37323 "2018-03-20T12:25:48Z")
Anyone else experiencing Zuul’Goth raid teams intermittently immune to mana burn? I’ve not seen any of Zuul’s troops with impervious yet they are intermittently not receiving the damage or mana drain from Queen Mab. I tr… --- ## [Accents à la saisie clavier virtuel impossible](https://community.gemsofwar.com/t/accents-a-la-saisie-clavier-virtuel-impossible/37265)
**Author:** [@L\_InDiEn](https://community.gemsofwar.com/u/L_InDiEn)\ **Replies:** 5\ **Last updated:** [March 20, 2018, 1:10am UTC](https://community.gemsofwar.com/t/accents-a-la-saisie-clavier-virtuel-impossible/37265 "2018-03-20T01:10:17Z")
Je n’arrive pas à insérer d’accent, exemple; si je veux rechercher le terme “Fée”, “Bête”, etc. Impossible de faire la recherche puisque la touche L3 n’est pas activé. --- ## [GW Reward Error?](https://community.gemsofwar.com/t/gw-reward-error/37295)
**Author:** [@Sidousai](https://community.gemsofwar.com/u/Sidousai)\ **Replies:** 4\ **Last updated:** [March 19, 2018, 11:04am UTC](https://community.gemsofwar.com/t/gw-reward-error/37295 "2018-03-19T11:04:38Z")
My guild dropped from Bracket 2 to Bracket 4 from last week’s performance. In this instance, do we get the Bracket 4 Reward? Or still Bracket 2 reward? Logic says we get Bracket 4 reward due to our performance, but the… --- ## [No Bounty rewards (xbox)](https://community.gemsofwar.com/t/no-bounty-rewards-xbox/37297)
**Author:** [@anon43026234](https://community.gemsofwar.com/u/anon43026234)\ **Replies:** 1\ **Last updated:** [March 19, 2018, 8:38am UTC](https://community.gemsofwar.com/t/no-bounty-rewards-xbox/37297 "2018-03-19T08:38:13Z")
I finished this Bounty at rank 9th or 10th but didnt receive the 200 gems and 2 minor orbs in mailbox. I received all other rewards like GW no probs. Another member of my guild didnt receive for the 2nd straight GW her … --- ## [Guilden wars and bounty Problem](https://community.gemsofwar.com/t/guilden-wars-and-bounty-problem/37292)
**Author:** [@Mina1101](https://community.gemsofwar.com/u/Mina1101)\ **Replies:** 0\ **Last updated:** [March 19, 2018, 7:31am UTC](https://community.gemsofwar.com/t/guilden-wars-and-bounty-problem/37292 "2018-03-19T07:31:49Z")
in Gildenwars I have won 4 and loose 1 in the Gilde will see that I have win 3 and looses 2. and for tommorrow I ve got 1 loose. I buyed with diamonds the things for bounty and I became 2 thats allright and for the third… --- ## [On mobile, how do I change chat rooms?](https://community.gemsofwar.com/t/on-mobile-how-do-i-change-chat-rooms/37171)
**Author:** [@Interrobang](https://community.gemsofwar.com/u/Interrobang)\ **Replies:** 2\ **Last updated:** [March 18, 2018, 11:24pm UTC](https://community.gemsofwar.com/t/on-mobile-how-do-i-change-chat-rooms/37171 "2018-03-18T23:24:56Z")
I don’t see a way to change global chat channels on my phone. How do I do that? --- ## [Game crashing 😕](https://community.gemsofwar.com/t/game-crashing/36798)
**Author:** [@Crimson\_Outlaw](https://community.gemsofwar.com/u/Crimson_Outlaw)\ **Replies:** 6\ **Last updated:** [March 15, 2018, 8:25pm UTC](https://community.gemsofwar.com/t/game-crashing/36798 "2018-03-15T20:25:37Z")
Game crashes in random pvp matches. I have uninstalled and reinstalled multiple times and I’m completely up to date. Any suggestions? Android moblie --- ## [Can't load game](https://community.gemsofwar.com/t/cant-load-game/37088)
**Author:** [@JoJo](https://community.gemsofwar.com/u/JoJo)\ **Replies:** 12\ **Last updated:** [March 15, 2018, 5:56am UTC](https://community.gemsofwar.com/t/cant-load-game/37088 "2018-03-15T05:56:29Z")
Keeps telling me I don’t own it. I bought it on this console the xbox1. I have hard reset and uninstalled and reinstalled, nothing works and I will lose my sign in bonus to boot. --- ## [We registered for Guild wars last week, but are not in it this week, Solved, for now](https://community.gemsofwar.com/t/we-registered-for-guild-wars-last-week-but-are-not-in-it-this-week-solved-for-now/26398)
**Author:** [@Santandrix](https://community.gemsofwar.com/u/Santandrix)\ **Replies:** 58\ **Last updated:** [March 14, 2018, 10:47am UTC](https://community.gemsofwar.com/t/we-registered-for-guild-wars-last-week-but-are-not-in-it-this-week-solved-for-now/26398 "2018-03-14T10:47:31Z")
Opened up guild wars this morning to it acting just like last week, the results and first page show but the other 3 in the middle are grey, I’m starting a thread so every time this happens, I can use this to notify devs,… --- ## [Wrong Paragon for next GW](https://community.gemsofwar.com/t/wrong-paragon-for-next-gw/36976)
**Author:** [@madking](https://community.gemsofwar.com/u/madking)\ **Replies:** 8\ **Last updated:** [March 14, 2018, 4:48am UTC](https://community.gemsofwar.com/t/wrong-paragon-for-next-gw/36976 "2018-03-14T04:48:18Z")
What you were expecting to happen, and what actually happened? The player who was meant to be Paragon is not Paragon. A new member, who was Paragon in his previous guild, is shown as this week Paragon (while he should b… --- ## [Using the Support Category](https://community.gemsofwar.com/t/using-the-support-category/21)
**Author:** [@Gems-of-War](https://community.gemsofwar.com/u/Gems-of-War)\ **Replies:** 0\ **Last updated:** [July 16, 2015, 3:32am UTC](https://community.gemsofwar.com/t/using-the-support-category/21 "2015-07-16T03:32:11Z")
\[The plan is..\] This is a category for devs to move closed reports to when they are found to not be a bug. Or make important Support related announcements. For example: A thread is created as a bug report because a pl… --- ## [Dawnbreaker barrier doesn’t work](https://community.gemsofwar.com/t/dawnbreaker-barrier-doesn-t-work/37019)
**Author:** [@Fitznuckle](https://community.gemsofwar.com/u/Fitznuckle)\ **Replies:** 2\ **Last updated:** [March 13, 2018, 9:44am UTC](https://community.gemsofwar.com/t/dawnbreaker-barrier-doesn-t-work/37019 "2018-03-13T09:44:14Z")
Consistently when I play PVP or explore casting the dawnbreaker makes my troops flash like they have a barrier but the barrier doesn’t work on any of them. Meaning it doesn’t work. Its a glitch that started with the la… --- ## [Invasion progress # are off](https://community.gemsofwar.com/t/invasion-progress-are-off/36937)
**Author:** [@KrudlerTheHorse](https://community.gemsofwar.com/u/KrudlerTheHorse)\ **Replies:** 5\ **Last updated:** [March 11, 2018, 4:48pm UTC](https://community.gemsofwar.com/t/invasion-progress-are-off/36937 "2018-03-11T16:48:59Z")
Note in the first screenie the number is 64 then in the next it is 65 Clicking Fight produces this screen: I can keep fighting battle 65 indefinitely. Not sure if intended as I didn’t read the notes on this game… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=26) [Next page](https://community.gemsofwar.com/c/support/10.md?page=28)