# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=26 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 27 --- ## [No Longer Able to Skip GW Battles](https://community.gemsofwar.com/t/no-longer-able-to-skip-gw-battles/38575)
**Author:** [@PlayerDaniels](https://community.gemsofwar.com/u/PlayerDaniels)\ **Replies:** 11\ **Last updated:** [April 27, 2018, 6:45am UTC](https://community.gemsofwar.com/t/no-longer-able-to-skip-gw-battles/38575 "2018-04-27T06:45:36Z")
What you were expecting to happen, and what actually happened? I expected to be able to skip GW battles yesterday and today. What are the steps to make it happen again? Attempt to “zap” previous battles this week. Do… --- ## [Unknown ssl protocol error](https://community.gemsofwar.com/t/unknown-ssl-protocol-error/38590)
**Author:** [@D3pRe5s](https://community.gemsofwar.com/u/D3pRe5s)\ **Replies:** 0\ **Last updated:** [April 26, 2018, 9:33pm UTC](https://community.gemsofwar.com/t/unknown-ssl-protocol-error/38590 "2018-04-26T21:33:27Z")
Hello, i cant play becouse of this error: router was rebooted; dns was changed; internet provider was changed; game cache was rechecked; --- ## [Zuul refund wrong](https://community.gemsofwar.com/t/zuul-refund-wrong/38494)
**Author:** [@raziel65](https://community.gemsofwar.com/u/raziel65)\ **Replies:** 40\ **Last updated:** [April 25, 2018, 9:23am UTC](https://community.gemsofwar.com/t/zuul-refund-wrong/38494 "2018-04-25T09:23:51Z")
why am i not surprised ? of course refund is not complete ! i got 16+21 arcanes where it should have been 21+21. so instead of showing a minimum of generosity they cheat on us again. WHO’S FAULT HAS THIS ALL BEEN ?? thx… --- ## [How do I change my guilds name on Xbox?](https://community.gemsofwar.com/t/how-do-i-change-my-guilds-name-on-xbox/28465)
**Author:** [@Flamingo](https://community.gemsofwar.com/u/Flamingo)\ **Replies:** 10\ **Last updated:** [April 24, 2018, 4:14am UTC](https://community.gemsofwar.com/t/how-do-i-change-my-guilds-name-on-xbox/28465 "2018-04-24T04:14:47Z")
Our guild master recently left the guild and we would like to change the guild name. How do I go about changing it? Any advice would be greatly appreciated. :wink: Thank you, Flamingo --- ## [GW Sentinels not carried over](https://community.gemsofwar.com/t/gw-sentinels-not-carried-over/38457)
**Author:** [@t666sja](https://community.gemsofwar.com/u/t666sja)\ **Replies:** 4\ **Last updated:** [April 24, 2018, 2:14am UTC](https://community.gemsofwar.com/t/gw-sentinels-not-carried-over/38457 "2018-04-24T02:14:55Z")
Remember when GW’s arrived “early” the other week? We were told that, if we had allocated Sentinels, they would carry-over to this week. Is this not happening now? It hasn’t, for all x3 active GoW accounts on my Xbox (T6… --- ## [PVP Win Counting As A Loss!](https://community.gemsofwar.com/t/pvp-win-counting-as-a-loss/38293)
**Author:** [@t666sja](https://community.gemsofwar.com/u/t666sja)\ **Replies:** 3\ **Last updated:** [April 23, 2018, 11:47am UTC](https://community.gemsofwar.com/t/pvp-win-counting-as-a-loss/38293 "2018-04-23T11:47:54Z")
"Dear Sir or Madam, Still experiencing the following problem for these accounts: T666SJA, T666AWA, T666YPR & T666AEM\* (\*temporarily not in our Guild). Fighting & winning a PVP game, receiving win bounty but, recorded a… --- ## ["Error: Join by Invite Only" after being invited to guild](https://community.gemsofwar.com/t/error-join-by-invite-only-after-being-invited-to-guild/35402)
**Author:** [@Windigo](https://community.gemsofwar.com/u/Windigo)\ **Replies:** 2\ **Last updated:** [April 20, 2018, 2:38pm UTC](https://community.gemsofwar.com/t/error-join-by-invite-only-after-being-invited-to-guild/35402 "2018-04-20T14:38:13Z")
I got an in-game invite to join a guild and I clicked yes in the mail to join the guild. This took me to the Join Guild screen where I see that guild and a few others. The guild shows status of “Invite Pending”, but when… --- ## [Graphic bug or unfair head start in GW?](https://community.gemsofwar.com/t/graphic-bug-or-unfair-head-start-in-gw/38323)
**Author:** [@Sidousai](https://community.gemsofwar.com/u/Sidousai)\ **Replies:** 17\ **Last updated:** [April 20, 2018, 1:21pm UTC](https://community.gemsofwar.com/t/graphic-bug-or-unfair-head-start-in-gw/38323 "2018-04-20T13:21:31Z")
What you were expecting to happen, and what actually happened? GW week hasn’t started yet. I expected everyone to be at the same starting line. However, looking at the existing GW bracket chart, Francaise seems to have… --- ## [Daily Task (PS4) - "Win 5 Battles using 3 unique Boss Troops"](https://community.gemsofwar.com/t/daily-task-ps4-win-5-battles-using-3-unique-boss-troops/38358)
**Author:** [@Mellex](https://community.gemsofwar.com/u/Mellex)\ **Replies:** 1\ **Last updated:** [April 19, 2018, 5:26pm UTC](https://community.gemsofwar.com/t/daily-task-ps4-win-5-battles-using-3-unique-boss-troops/38358 "2018-04-19T17:26:12Z")
I’ve never seen this task before, and I have no idea what counts as a “Boss Troop”. Other people are saying it might be a bug because a “boss” type might imply I would need three copies of Zuul’Goth (which is absurd). T… --- ## [Mod please delete](https://community.gemsofwar.com/t/mod-please-delete/38306)
**Author:** [@Ghaleon](https://community.gemsofwar.com/u/Ghaleon)\ **Replies:** 6\ **Last updated:** [April 17, 2018, 11:57pm UTC](https://community.gemsofwar.com/t/mod-please-delete/38306 "2018-04-17T23:57:31Z")
Godslayers do not work in invasion unless they are the troop of the week. Case in point this week I was playing invasions I used the Urskaya Crown on my hero and summoned a Xiong Mao his skull and attack damage did not … --- ## [No event reward](https://community.gemsofwar.com/t/no-event-reward/38247)
**Author:** [@rojo](https://community.gemsofwar.com/u/rojo)\ **Replies:** 5\ **Last updated:** [April 17, 2018, 10:18am UTC](https://community.gemsofwar.com/t/no-event-reward/38247 "2018-04-17T10:18:31Z")
Others in my guild got Bounty Event Reward but I did not…I finished top 5 I do believe. I’m on XBOX ONE. --- ## [Problem with PVP counting during reset](https://community.gemsofwar.com/t/problem-with-pvp-counting-during-reset/37605)
**Author:** [@Patchex](https://community.gemsofwar.com/u/Patchex)\ **Replies:** 9\ **Last updated:** [April 17, 2018, 3:52am UTC](https://community.gemsofwar.com/t/problem-with-pvp-counting-during-reset/37605 "2018-04-17T03:52:02Z")
Platform, device version and operating system PS4 Screenshot or image https://youtu.be/Eq3pCfsLzfU What you were expecting to happen, and what actually happened This is simply what you were trying to do and what hap… --- ## [Chat screen won't close](https://community.gemsofwar.com/t/chat-screen-wont-close/38279)
**Author:** [@MOBO](https://community.gemsofwar.com/u/MOBO)\ **Replies:** 1\ **Last updated:** [April 17, 2018, 6:24am UTC](https://community.gemsofwar.com/t/chat-screen-wont-close/38279 "2018-04-17T06:24:03Z")
Samsung Galaxy S8+ :nerd\_face: After exiting chat room, the shadow of the popup window stays visible. I have to close and restart the app . The frame of the chat window is always visible. Anybody else have seen this p… --- ## [Dawnbringer in Arena](https://community.gemsofwar.com/t/dawnbringer-in-arena/38238)
**Author:** [@Angie](https://community.gemsofwar.com/u/Angie)\ **Replies:** 4\ **Last updated:** [April 17, 2018, 12:25am UTC](https://community.gemsofwar.com/t/dawnbringer-in-arena/38238 "2018-04-17T00:25:37Z")
Hi, Long time player, first time poster! I’m writing to express my sheer frustration with the Dawnbringer in Arena, Arena is meant to be a fair level playing ground for all; no mythics, ever. But since the creation of … --- ## [Restarted my profile for the 3rd time - Lost Everything](https://community.gemsofwar.com/t/restarted-my-profile-for-the-3rd-time-lost-everything/38207)
**Author:** [@sirdatsmycookie](https://community.gemsofwar.com/u/sirdatsmycookie)\ **Replies:** 0\ **Last updated:** [April 15, 2018, 5:48pm UTC](https://community.gemsofwar.com/t/restarted-my-profile-for-the-3rd-time-lost-everything/38207 "2018-04-15T17:48:38Z")
Hi there, First thing, I want to say I have enjoyed playing this game and have played it a lot with my family. I played it quite a bit about a year ago with my family when I got to Level 33 and was in their guild “Ricku… --- ## [Gow game wont load](https://community.gemsofwar.com/t/gow-game-wont-load/38167)
**Author:** [@Darkvader9911](https://community.gemsofwar.com/u/Darkvader9911)\ **Replies:** 0\ **Last updated:** [April 14, 2018, 9:03am UTC](https://community.gemsofwar.com/t/gow-game-wont-load/38167 "2018-04-14T09:03:00Z")
I get to the start screen, click on my name and hit a. And nothing happens. It was fine on friday 4 13 18 --- ## [Pharoah Hound not adding any multiplier bonus (Solved)](https://community.gemsofwar.com/t/pharoah-hound-not-adding-any-multiplier-bonus-solved/38145)
**Author:** [@Fleg](https://community.gemsofwar.com/u/Fleg)\ **Replies:** 2\ **Last updated:** [April 13, 2018, 8:59am UTC](https://community.gemsofwar.com/t/pharoah-hound-not-adding-any-multiplier-bonus-solved/38145 "2018-04-13T08:59:08Z")
First team I made was 1 mythic and 2 legendary bounty troops giving x16 multiplier which is correct. Then when I added the new Hound troop the multiplier stays on x16. upgraded him from rare to UR and still no difference… --- ## [Note is hard to read (for me)](https://community.gemsofwar.com/t/note-is-hard-to-read-for-me/38144)
**Author:** [@Sheba](https://community.gemsofwar.com/u/Sheba)\ **Replies:** 4\ **Last updated:** [April 13, 2018, 7:19am UTC](https://community.gemsofwar.com/t/note-is-hard-to-read-for-me/38144 "2018-04-13T07:19:41Z")
So I know I am blind as all heck, but I have doubts that even normal-seeing people can tell me what it says here in the top right on the loading screen. Or can you? What is this status message? It’s obviously not the usu… --- ## [Daily gold not showing](https://community.gemsofwar.com/t/daily-gold-not-showing/38130)
**Author:** [@Damocles1972](https://community.gemsofwar.com/u/Damocles1972)\ **Replies:** 0\ **Last updated:** [April 12, 2018, 11:17pm UTC](https://community.gemsofwar.com/t/daily-gold-not-showing/38130 "2018-04-12T23:17:55Z")
Hi all! I’ve been seeing that my daily streak had been well over the 7 day amount, but the gold i earn never hits the total. Everything else registers… Just not the daily gold. Help!! --- ## [Graphics bug(pc-win7/steam)](https://community.gemsofwar.com/t/graphics-bug-pc-win7-steam/38070)
**Author:** [@alexander](https://community.gemsofwar.com/u/alexander)\ **Replies:** 3\ **Last updated:** [April 11, 2018, 8:49am UTC](https://community.gemsofwar.com/t/graphics-bug-pc-win7-steam/38070 "2018-04-11T08:49:24Z")
This is only happening in Raid boss mini-game,when you have lost a troop,and the enemy dust devil casts. --- ## ["Wrong" Imp in Legendary Task (solved)](https://community.gemsofwar.com/t/wrong-imp-in-legendary-task-solved/38084)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 2\ **Last updated:** [April 11, 2018, 7:54am UTC](https://community.gemsofwar.com/t/wrong-imp-in-legendary-task-solved/38084 "2018-04-11T07:54:19Z")
Self-explanatory. Should this be here? --- ## [Mad Prophet does not upgrade mana/magic skill with City bonus](https://community.gemsofwar.com/t/mad-prophet-does-not-upgrade-mana-magic-skill-with-city-bonus/38056)
**Author:** [@Mattushku](https://community.gemsofwar.com/u/Mattushku)\ **Replies:** 0\ **Last updated:** [April 10, 2018, 9:25am UTC](https://community.gemsofwar.com/t/mad-prophet-does-not-upgrade-mana-magic-skill-with-city-bonus/38056 "2018-04-10T09:25:55Z")
Hi colleagues, Following is my issue: Every time, I made it, to recieve a bonus skill (especially mana/magic) from an uplevelled Kingdom, the Mad Prophet does not apply it. First time, all creatures got the +skill p… --- ## [Kuotani spell not quite right](https://community.gemsofwar.com/t/kuotani-spell-not-quite-right/36802)
**Author:** [@mitamata](https://community.gemsofwar.com/u/mitamata)\ **Replies:** 3\ **Last updated:** [April 10, 2018, 12:13am UTC](https://community.gemsofwar.com/t/kuotani-spell-not-quite-right/36802 "2018-04-10T00:13:28Z")
What you were expecting to happen, and what actually happened? Using Kuotani in battle, when casting his spell I expect to be able to choose the target since his spell says “Deal x damage to an enemy. …”. That usually m… --- ## [Why do dead guilds get registered for Guild Wars?](https://community.gemsofwar.com/t/why-do-dead-guilds-get-registered-for-guild-wars/37894)
**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\ **Replies:** 74\ **Last updated:** [April 9, 2018, 3:28am UTC](https://community.gemsofwar.com/t/why-do-dead-guilds-get-registered-for-guild-wars/37894 "2018-04-09T03:28:24Z")
Me and my beloved friends is in Bracket 200 or so, and all of us do love to reach Bracket 10 within a respectable amount of GW weeks or time period. Lately I have heard that dead Guilds gets automatically registered for … --- ## [Transfering account between ps4 and xbox](https://community.gemsofwar.com/t/transfering-account-between-ps4-and-xbox/37974)
**Author:** [@ruzin](https://community.gemsofwar.com/u/ruzin)\ **Replies:** 5\ **Last updated:** [April 9, 2018, 2:09am UTC](https://community.gemsofwar.com/t/transfering-account-between-ps4-and-xbox/37974 "2018-04-09T02:09:41Z")
Is there a way for me to continue my progress from my ps4 account on xbox one version of the game? --- ## [Graphical glitch with Submerge/Azura](https://community.gemsofwar.com/t/graphical-glitch-with-submerge-azura/37969)
**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Replies:** 1\ **Last updated:** [April 7, 2018, 7:00pm UTC](https://community.gemsofwar.com/t/graphical-glitch-with-submerge-azura/37969 "2018-04-07T19:00:48Z")
What you were expecting to happen, and what actually happened? What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your p… --- ## [Leviathan Visual Glitch](https://community.gemsofwar.com/t/leviathan-visual-glitch/37966)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 3\ **Last updated:** [April 7, 2018, 6:33pm UTC](https://community.gemsofwar.com/t/leviathan-visual-glitch/37966 "2018-04-07T18:33:55Z")
Leviathan knocking Ishbaala to the back… seems to want to merge with Gard here. (Don’t know if this is glitch is beta or live or both) Rest of the match was error-free, though Ishbaala didn’t move to a normal positi… --- ## [Daily vip rewards & other](https://community.gemsofwar.com/t/daily-vip-rewards-other/37930)
**Author:** [@leswoyer](https://community.gemsofwar.com/u/leswoyer)\ **Replies:** 4\ **Last updated:** [April 7, 2018, 4:39pm UTC](https://community.gemsofwar.com/t/daily-vip-rewards-other/37930 "2018-04-07T16:39:47Z")
On xbox one console I collected my daily vip reward email of 1000 coins and 2 vip keys. Went to use the keys, and they aren’t there. I’m also pretty sure last night that around $20k in gold just disappeared off my tot… --- ## [Troop upgrade problem](https://community.gemsofwar.com/t/troop-upgrade-problem/37886)
**Author:** [@Eiji](https://community.gemsofwar.com/u/Eiji)\ **Replies:** 1\ **Last updated:** [April 5, 2018, 8:08am UTC](https://community.gemsofwar.com/t/troop-upgrade-problem/37886 "2018-04-05T08:08:53Z")
Screenshot\_20180405-102115|690x388 Why cant i upgrade my troop? --- ## [Resetting account on Xbox One](https://community.gemsofwar.com/t/resetting-account-on-xbox-one/35878)
**Author:** [@Tobias\_Beasley](https://community.gemsofwar.com/u/Tobias_Beasley)\ **Replies:** 2\ **Last updated:** [April 4, 2018, 10:41am UTC](https://community.gemsofwar.com/t/resetting-account-on-xbox-one/35878 "2018-04-04T10:41:28Z")
Not sure whether this is the place to bring up this issue, but I’ve tried to reset my account progress on my Xbox One but whatever I try it won’t work. I know that it’s not recommended to reset but I would really like to… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=25) [Next page](https://community.gemsofwar.com/c/support/10.md?page=27)