# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=25 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 26 --- ## [Lost most of my boss raid tickets to looping loading screen](https://community.gemsofwar.com/t/lost-most-of-my-boss-raid-tickets-to-looping-loading-screen/38897)
**Author:** [@Catticus](https://community.gemsofwar.com/u/Catticus)\ **Replies:** 2\ **Last updated:** [May 4, 2018, 2:48am UTC](https://community.gemsofwar.com/t/lost-most-of-my-boss-raid-tickets-to-looping-loading-screen/38897 "2018-05-04T02:48:24Z")
What you were expecting to happen, and what actually happened? When loading boss raid it just sticks on loading until i shut it down. Then raid tickets are lost. What are the steps to make it happen again? Tried sever… --- ## [Chat often will not accept my messages](https://community.gemsofwar.com/t/chat-often-will-not-accept-my-messages/39044)
**Author:** [@Interrobang](https://community.gemsofwar.com/u/Interrobang)\ **Replies:** 1\ **Last updated:** [May 3, 2018, 9:12pm UTC](https://community.gemsofwar.com/t/chat-often-will-not-accept-my-messages/39044 "2018-05-03T21:12:27Z")
Many times I will enter a message in chat, and my message will not appear in the chat room. The only way to recover is to restart the game. I’m thinking this may be related to leaving the game running but untouched for… --- ## [Game won't load! Help?](https://community.gemsofwar.com/t/game-wont-load-help/39049)
**Author:** [@MacGrandma](https://community.gemsofwar.com/u/MacGrandma)\ **Replies:** 0\ **Last updated:** [May 3, 2018, 7:47pm UTC](https://community.gemsofwar.com/t/game-wont-load-help/39049 "2018-05-03T19:47:24Z")
What you were expecting to happen, and what actually happened? I click on the icon to open my game, it starts to open then appears to crash and go off the screen… this has been this way for the past few days. I didn’t m… --- ## [Lapina Skin is missing](https://community.gemsofwar.com/t/lapina-skin-is-missing/39030)
**Author:** [@Sheffield](https://community.gemsofwar.com/u/Sheffield)\ **Replies:** 3\ **Last updated:** [May 3, 2018, 1:02pm UTC](https://community.gemsofwar.com/t/lapina-skin-is-missing/39030 "2018-05-03T13:02:00Z")
My Lapina Skin is after the Update missing in my Gallery. --- ## [Summoned Troops "Too Small" in Pet Rescue\*](https://community.gemsofwar.com/t/summoned-troops-too-small-in-pet-rescue/39010)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 0\ **Last updated:** [May 3, 2018, 8:14am UTC](https://community.gemsofwar.com/t/summoned-troops-too-small-in-pet-rescue/39010 "2018-05-03T08:14:27Z")
\*: and every other new mode. Here meaning Dungeons, Invasions, Raidbosses, Pet Rescues, etc. Obviously most people aren’t going to want these things to be any larger, but… this does not feel right, can’t be intended. If… --- ## [Please help. I forgotten my password. Is there anything else I can do to get my account back](https://community.gemsofwar.com/t/please-help-i-forgotten-my-password-is-there-anything-else-i-can-do-to-get-my-account-back/38947)
**Author:** [@Macklore](https://community.gemsofwar.com/u/Macklore)\ **Replies:** 2\ **Last updated:** [May 3, 2018, 7:42am UTC](https://community.gemsofwar.com/t/please-help-i-forgotten-my-password-is-there-anything-else-i-can-do-to-get-my-account-back/38947 "2018-05-03T07:42:13Z")
What you were expecting to happen, and what actually happened? What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your p… --- ## [Lost Game, Cant Log In!](https://community.gemsofwar.com/t/lost-game-cant-log-in/38987)
**Author:** [@Urfune](https://community.gemsofwar.com/u/Urfune)\ **Replies:** 23\ **Last updated:** [May 3, 2018, 6:51am UTC](https://community.gemsofwar.com/t/lost-game-cant-log-in/38987 "2018-05-03T06:51:48Z")
I am so frustrated with my inability to even get into the game. I went for 2 days with no Pets And then when I took the advice of the support crew I lost everything that I had. I had the game on both my iPhone and my i… --- ## [Still cant level up](https://community.gemsofwar.com/t/still-cant-level-up/38953)
**Author:** [@en9nhcet](https://community.gemsofwar.com/u/en9nhcet)\ **Replies:** 7\ **Last updated:** [May 3, 2018, 12:58am UTC](https://community.gemsofwar.com/t/still-cant-level-up/38953 "2018-05-03T00:58:04Z")
I still cant level or get any credit for any battles i do in any game mode since before the patch even came out because…apparently the level cap has only been 1999 this whole time and never 10k like claimed xD ps ive m… --- ## [I didn't the first login bonus for the update](https://community.gemsofwar.com/t/i-didnt-the-first-login-bonus-for-the-update/38961)
**Author:** [@HirDraug](https://community.gemsofwar.com/u/HirDraug)\ **Replies:** 0\ **Last updated:** [May 2, 2018, 8:14pm UTC](https://community.gemsofwar.com/t/i-didnt-the-first-login-bonus-for-the-update/38961 "2018-05-02T20:14:35Z")
I was online yesterday after the update but it didn’t register the new calendar on the right properly - it was greyed out. Today it gave me the first of the 4.2 daily login bonuses but the 5th is now greyed out as though… --- ## [Pet rescue is bananas and rigged](https://community.gemsofwar.com/t/pet-rescue-is-bananas-and-rigged/38948)
**Author:** [@thelastdragon](https://community.gemsofwar.com/u/thelastdragon)\ **Replies:** 4\ **Last updated:** [May 2, 2018, 7:17pm UTC](https://community.gemsofwar.com/t/pet-rescue-is-bananas-and-rigged/38948 "2018-05-02T19:17:46Z")
with the new update came pet rescue and after battle 5 thing go from challenging to flat out bananas no matter what team I make it always wipes it out I swear it’s rigged cause every time I switch the mana colors it alwa… --- ## [Help linking account](https://community.gemsofwar.com/t/help-linking-account/38929)
**Author:** [@Azure1222](https://community.gemsofwar.com/u/Azure1222)\ **Replies:** 7\ **Last updated:** [May 2, 2018, 5:38pm UTC](https://community.gemsofwar.com/t/help-linking-account/38929 "2018-05-02T17:38:52Z")
What you were expecting to happen, and what actually happened? I deleted my game because of the new patch and redownload it again, i also registered my account first before that, now i reinstall it and after entering pa… --- ## [New update erased my progress](https://community.gemsofwar.com/t/new-update-erased-my-progress/38890)
**Author:** [@Kbajguera](https://community.gemsofwar.com/u/Kbajguera)\ **Replies:** 5\ **Last updated:** [May 2, 2018, 6:36am UTC](https://community.gemsofwar.com/t/new-update-erased-my-progress/38890 "2018-05-02T06:36:55Z")
Updated game and lost my progress won’t let me access me other game and now I lost my guild and have to start the game over --- ## [Can't set Team #1 as Defensive Team](https://community.gemsofwar.com/t/cant-set-team-1-as-defensive-team/2186)
**Author:** [@Esoxnepa](https://community.gemsofwar.com/u/Esoxnepa)\ **Replies:** 4\ **Last updated:** [May 2, 2018, 3:22am UTC](https://community.gemsofwar.com/t/cant-set-team-1-as-defensive-team/2186 "2018-05-02T03:22:32Z")
What you were expecting to happen, and what actually happened? Attempt to set Team #1 as my defensive team, have team 1 be the defensive team. What are the steps to make it happen again? Set any other team as the defe… --- ## [How to get password back](https://community.gemsofwar.com/t/how-to-get-password-back/38869)
**Author:** [@Ledezma27](https://community.gemsofwar.com/u/Ledezma27)\ **Replies:** 1\ **Last updated:** [May 2, 2018, 2:05am UTC](https://community.gemsofwar.com/t/how-to-get-password-back/38869 "2018-05-02T02:05:07Z")
So I backed up my account but forgot to write down my password. What can I do to get my stuff back? --- ## [3.4 Fix that resolves Infinite Loading & Chat Issues](https://community.gemsofwar.com/t/3-4-fix-that-resolves-infinite-loading-chat-issues/38821)
**Author:** [@hiloboys](https://community.gemsofwar.com/u/hiloboys)\ **Replies:** 3\ **Last updated:** [May 2, 2018, 1:00am UTC](https://community.gemsofwar.com/t/3-4-fix-that-resolves-infinite-loading-chat-issues/38821 "2018-05-02T01:00:45Z")
After updating to 3.4 earlier today. I ran into the issues everyone is complaining about with the battles stuck in infinite loading screen and after you input anything in global or guild chat. Nothing is put in the chat … --- ## [Missing Pet Gnome](https://community.gemsofwar.com/t/missing-pet-gnome/38844)
**Author:** [@madking](https://community.gemsofwar.com/u/madking)\ **Replies:** 0\ **Last updated:** [May 1, 2018, 9:31pm UTC](https://community.gemsofwar.com/t/missing-pet-gnome/38844 "2018-05-01T21:31:44Z")
What you were expecting to happen, and what actually happened? Got Pet Gnome in Vault, but it is not shown in my troops What are the steps to make it happen again? Get Pet Gnome and look for him in your troops Do you… --- ## [Did the new update, started a Raid Boss battle, and now stuck on a perpetual loading screen](https://community.gemsofwar.com/t/did-the-new-update-started-a-raid-boss-battle-and-now-stuck-on-a-perpetual-loading-screen/38791)
**Author:** [@Elarcadia](https://community.gemsofwar.com/u/Elarcadia)\ **Replies:** 7\ **Last updated:** [May 1, 2018, 9:26pm UTC](https://community.gemsofwar.com/t/did-the-new-update-started-a-raid-boss-battle-and-now-stuck-on-a-perpetual-loading-screen/38791 "2018-05-01T21:26:23Z")
What you were expecting to happen, and what actually happened? I was expecting the Raid Boss battle to start so that I could (hopefully) kick some butt. What are the steps to make it happen again? My assumption would … --- ## [Pet shop gave incorrect rewards](https://community.gemsofwar.com/t/pet-shop-gave-incorrect-rewards/38842)
**Author:** [@Whiskeyjack](https://community.gemsofwar.com/u/Whiskeyjack)\ **Replies:** 1\ **Last updated:** [May 1, 2018, 9:25pm UTC](https://community.gemsofwar.com/t/pet-shop-gave-incorrect-rewards/38842 "2018-05-01T21:25:19Z")
What you were expecting to happen, and what actually happened? This refers to a guildmates of mine who doesn’t have a forum account. Upon purchasing tier 1 from the pet event for 25 gems, the rewards should have been 10… --- ## [Chat ban? And why](https://community.gemsofwar.com/t/chat-ban-and-why/38836)
**Author:** [@BloodRain](https://community.gemsofwar.com/u/BloodRain)\ **Replies:** 0\ **Last updated:** [May 1, 2018, 8:29pm UTC](https://community.gemsofwar.com/t/chat-ban-and-why/38836 "2018-05-01T20:29:42Z")
after update got this message. If I am banned from chat how do I find out why? --- ## [3.4 Update Borked Chat](https://community.gemsofwar.com/t/3-4-update-borked-chat/38815)
**Author:** [@hiloboys](https://community.gemsofwar.com/u/hiloboys)\ **Replies:** 2\ **Last updated:** [May 1, 2018, 6:00pm UTC](https://community.gemsofwar.com/t/3-4-update-borked-chat/38815 "2018-05-01T18:00:46Z")
Android After 3.4 update the messages I type in chat no longer show in either guild or global chat. I already tried uninstalling and reinstalling. --- ## [Please help, pvp will not load since ive downloaded the new patch note](https://community.gemsofwar.com/t/please-help-pvp-will-not-load-since-ive-downloaded-the-new-patch-note/38779)
**Author:** [@ElectraWolfy](https://community.gemsofwar.com/u/ElectraWolfy)\ **Replies:** 1\ **Last updated:** [May 1, 2018, 11:54am UTC](https://community.gemsofwar.com/t/please-help-pvp-will-not-load-since-ive-downloaded-the-new-patch-note/38779 "2018-05-01T11:54:03Z")
I love this game but I’m have trouble with my PvP aftr the new download, please help me fix this bc I’m continuing to lose rank as this issue continues --- ## [CE-34878-0 after last patch](https://community.gemsofwar.com/t/ce-34878-0-after-last-patch/38773)
**Author:** [@Denos4ka](https://community.gemsofwar.com/u/Denos4ka)\ **Replies:** 2\ **Last updated:** [May 1, 2018, 11:29am UTC](https://community.gemsofwar.com/t/ce-34878-0-after-last-patch/38773 "2018-05-01T11:29:24Z")
Hello! I have a problem :frowning: After last patch on PS4 i got blue screen error CE-34878-0 (01.05.2018) --- ## [Raid Shop rewarding Broken Spire Troops](https://community.gemsofwar.com/t/raid-shop-rewarding-broken-spire-troops/38690)
**Author:** [@Zubrin](https://community.gemsofwar.com/u/Zubrin)\ **Replies:** 23\ **Last updated:** [May 1, 2018, 12:29am UTC](https://community.gemsofwar.com/t/raid-shop-rewarding-broken-spire-troops/38690 "2018-05-01T00:29:29Z")
I just bought Tier VI in the raid shop and realized too slowly that the packages were giving me broken spire troops and not Sword’s Edge. Given that I need those troops for this raid, this is not great. I didn’t take an … --- ## [No game access since last wednesday 25th](https://community.gemsofwar.com/t/no-game-access-since-last-wednesday-25th/38645)
**Author:** [@Thunder](https://community.gemsofwar.com/u/Thunder)\ **Replies:** 17\ **Last updated:** [April 30, 2018, 2:20pm UTC](https://community.gemsofwar.com/t/no-game-access-since-last-wednesday-25th/38645 "2018-04-30T14:20:42Z")
Hello i have no access to the game since wednesday why am i redirected to the forum and how is this not a technical issue come on adress my issue asap please i can make a million gold and 1000 trophies a day im missing … --- ## [Incorrect amounts of gold on LTs](https://community.gemsofwar.com/t/incorrect-amounts-of-gold-on-lts/38697)
**Author:** [@netwizard](https://community.gemsofwar.com/u/netwizard)\ **Replies:** 0\ **Last updated:** [April 30, 2018, 9:49am UTC](https://community.gemsofwar.com/t/incorrect-amounts-of-gold-on-lts/38697 "2018-04-30T09:49:38Z")
What you were expecting to happen, and what actually happened? LT in our guild was 300k gold full. When pressing Contribute, then Complete multiple times, it increases by increments of 700k. 700k, 1400k, 2100k instead… --- ## [Couldn't Do Guild War, Now Can't get in Game](https://community.gemsofwar.com/t/couldnt-do-guild-war-now-cant-get-in-game/38546)
**Author:** [@ArmorArmadillo](https://community.gemsofwar.com/u/ArmorArmadillo)\ **Replies:** 10\ **Last updated:** [April 29, 2018, 7:14am UTC](https://community.gemsofwar.com/t/couldnt-do-guild-war-now-cant-get-in-game/38546 "2018-04-29T07:14:33Z")
For the GW week of April 23-29 I wasn’t able to Attack in GW on the first day. It said there were no opponents Available. I tried many different software and hardware resets and still couldn’t battle. Now it is day 2 of … --- ## [Sorting troops suggestion](https://community.gemsofwar.com/t/sorting-troops-suggestion/38660)
**Author:** [@Icarium81](https://community.gemsofwar.com/u/Icarium81)\ **Replies:** 2\ **Last updated:** [April 28, 2018, 8:30pm UTC](https://community.gemsofwar.com/t/sorting-troops-suggestion/38660 "2018-04-28T20:30:30Z")
When you select a single color it works fine. When you select a 2nd color is where things go wrong. Instead of showing ALL blue AND all green troops. Out should instead show ONLY blue/green troops IE: Anthea, apothecar… --- ## [Elven bard misbehaving](https://community.gemsofwar.com/t/elven-bard-misbehaving/38646)
**Author:** [@blackheart](https://community.gemsofwar.com/u/blackheart)\ **Replies:** 0\ **Last updated:** [April 28, 2018, 8:50am UTC](https://community.gemsofwar.com/t/elven-bard-misbehaving/38646 "2018-04-28T08:50:57Z")
Please check the known issues list before posting a bug. apparently not there. Platform, device version and operating system PS4 Screenshot or image i could potentially take some but it would not prove anything to be… --- ## [Game crashing on PS4 when opening gold chests](https://community.gemsofwar.com/t/game-crashing-on-ps4-when-opening-gold-chests/38642)
**Author:** [@toljazn](https://community.gemsofwar.com/u/toljazn)\ **Replies:** 0\ **Last updated:** [April 28, 2018, 4:47am UTC](https://community.gemsofwar.com/t/game-crashing-on-ps4-when-opening-gold-chests/38642 "2018-04-28T04:47:09Z")
Not sure if it’s just me and my system but the game crashes every time I try to open gold chest. Only does it when opening gold chest all others work fine. --- ## [Automatic Control type bugged](https://community.gemsofwar.com/t/automatic-control-type-bugged/38640)
**Author:** [@TwistedFox](https://community.gemsofwar.com/u/TwistedFox)\ **Replies:** 0\ **Last updated:** [April 28, 2018, 3:38am UTC](https://community.gemsofwar.com/t/automatic-control-type-bugged/38640 "2018-04-28T03:38:37Z")
What you were expecting to happen, and what actually happened? Using the mouse, I expected the UI to stay in mouse mode. Instead it constantly reverts to controller mode, as I have a joystick and throttle plugged into m… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=24) [Next page](https://community.gemsofwar.com/c/support/10.md?page=26)