# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=24 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 25 --- ## [Who moderates the global chat?](https://community.gemsofwar.com/t/who-moderates-the-global-chat/39600)
**Author:** [@As2770](https://community.gemsofwar.com/u/As2770)\ **Replies:** 45\ **Last updated:** [May 18, 2018, 12:46am UTC](https://community.gemsofwar.com/t/who-moderates-the-global-chat/39600 "2018-05-18T00:46:42Z")
I watched my 13 year old granddaughter playing gems of war and the language used on the global chat is atrocious..This game is therefore not suited to anyone under 16 years of age…If there is a moderator,then they are do… --- ## [Event rewards not working right](https://community.gemsofwar.com/t/event-rewards-not-working-right/39684)
**Author:** [@Orfeo](https://community.gemsofwar.com/u/Orfeo)\ **Replies:** 0\ **Last updated:** [May 17, 2018, 2:16am UTC](https://community.gemsofwar.com/t/event-rewards-not-working-right/39684 "2018-05-17T02:16:23Z")
What you were expecting to happen, and what actually happened? I obtained the event gems from pvp and didn’t receive my rewards for tier one or two. What are the steps to make it happen again? Not quite sure how it ha… --- ## [Guaranteed to lose](https://community.gemsofwar.com/t/guaranteed-to-lose/39624)
**Author:** [@awryan](https://community.gemsofwar.com/u/awryan)\ **Replies:** 5\ **Last updated:** [May 16, 2018, 4:57pm UTC](https://community.gemsofwar.com/t/guaranteed-to-lose/39624 "2018-05-16T16:57:07Z")
What you were expecting to happen, and what actually happened? I was expecting my PvP win to count as a win… It showed up as a loss. What are the steps to make it happen again? Play ranked PvP and eventually it’ll get… --- ## [Card totals incorrect](https://community.gemsofwar.com/t/card-totals-incorrect/39536)
**Author:** [@Aragorn1](https://community.gemsofwar.com/u/Aragorn1)\ **Replies:** 9\ **Last updated:** [May 16, 2018, 7:15am UTC](https://community.gemsofwar.com/t/card-totals-incorrect/39536 "2018-05-16T07:15:57Z")
Today I opened a stack of 50 event keys and got one copy of the new King Blood. I then opened another 50 and got 5 copies of King Blood. I am 100% positive of this as I was amazed and told my wife to look. I then went … --- ## [? is this a joke. With daily tasks](https://community.gemsofwar.com/t/is-this-a-joke-with-daily-tasks/39604)
**Author:** [@wiiswitch](https://community.gemsofwar.com/u/wiiswitch)\ **Replies:** 3\ **Last updated:** [May 15, 2018, 7:53pm UTC](https://community.gemsofwar.com/t/is-this-a-joke-with-daily-tasks/39604 "2018-05-15T19:53:38Z")
I got a task on xbox that i have to do 8 battles with 3 unique gnomes and guess what i don’t have any. How you get 3 unique gnomes, also how can you get tasks that you can’t even do. I guess it all a bad joke to me when… --- ## [Getting tier 1 login bonuses this week without doing pvp](https://community.gemsofwar.com/t/getting-tier-1-login-bonuses-this-week-without-doing-pvp/8487)
**Author:** [@Kharybdys](https://community.gemsofwar.com/u/Kharybdys)\ **Replies:** 4\ **Last updated:** [May 15, 2018, 7:32am UTC](https://community.gemsofwar.com/t/getting-tier-1-login-bonuses-this-week-without-doing-pvp/8487 "2018-05-15T07:32:02Z")
What you were expecting to happen, and what actually happened? After weekly reset I expected to get no more glory in the daily login reward until I resumed PvPing. This week I totally forgot to do so on the first day (a… --- ## [PvP stats not accumulating?](https://community.gemsofwar.com/t/pvp-stats-not-accumulating/39532)
**Author:** [@Jainus](https://community.gemsofwar.com/u/Jainus)\ **Replies:** 4\ **Last updated:** [May 14, 2018, 5:00pm UTC](https://community.gemsofwar.com/t/pvp-stats-not-accumulating/39532 "2018-05-14T17:00:18Z")
What you were expecting to happen, and what actually happened? Played two pvp matches. Lost first one to RNG cascades from hell on AI first turn. Won second one. Went to stats screen and it shows 0 wins 0 losses. No def… --- ## [Chat issues on mobile (solved)](https://community.gemsofwar.com/t/chat-issues-on-mobile-solved/39456)
**Author:** [@awryan](https://community.gemsofwar.com/u/awryan)\ **Replies:** 8\ **Last updated:** [May 12, 2018, 6:38am UTC](https://community.gemsofwar.com/t/chat-issues-on-mobile-solved/39456 "2018-05-12T06:38:51Z")
What you were expecting to happen, and what actually happened? Global chat on my mobile phone hasn’t worked in 24 hours. (Samsung Galaxy S9+) What are the steps to make it happen again? Try to connect to global chat D… --- ## [Repeat opponents in Casual PVP](https://community.gemsofwar.com/t/repeat-opponents-in-casual-pvp/39413)
**Author:** [@Sir\_Real](https://community.gemsofwar.com/u/Sir_Real)\ **Replies:** 5\ **Last updated:** [May 12, 2018, 5:06am UTC](https://community.gemsofwar.com/t/repeat-opponents-in-casual-pvp/39413 "2018-05-12T05:06:05Z")
Hey Guys, Maybe an issue, maybe just a thing that doesn’t work the way I expected. I was skimming Casual PVP today, looking for blue teams for the event (and maybe pet gnomes). And I noticed I was seeing the same unus… --- ## [Player doesn't exist](https://community.gemsofwar.com/t/player-doesnt-exist/39282)
**Author:** [@awryan](https://community.gemsofwar.com/u/awryan)\ **Replies:** 7\ **Last updated:** [May 11, 2018, 9:05pm UTC](https://community.gemsofwar.com/t/player-doesnt-exist/39282 "2018-05-11T21:05:40Z")
What you were expecting to happen, and what actually happened? Sent an invite to my alt named X. It says the account doesn’t exist. What are the steps to make it happen again? click send invite on players profile use… --- ## [Chests yield wrong numbers after checking troops](https://community.gemsofwar.com/t/chests-yield-wrong-numbers-after-checking-troops/39303)
**Author:** [@Thunder](https://community.gemsofwar.com/u/Thunder)\ **Replies:** 18\ **Last updated:** [May 11, 2018, 8:37pm UTC](https://community.gemsofwar.com/t/chests-yield-wrong-numbers-after-checking-troops/39303 "2018-05-11T20:37:36Z")
I opened eventueel chests got 35 of the new troops i know it needed 25 for mythisc had a few and still couldnt ascend had only 24 troops that was yesterday im still seeing ppl in global chat staying that the yield from c… --- ## [Cannot submit a request](https://community.gemsofwar.com/t/cannot-submit-a-request/38762)
**Author:** [@pekerpixar](https://community.gemsofwar.com/u/pekerpixar)\ **Replies:** 9\ **Last updated:** [May 11, 2018, 5:45am UTC](https://community.gemsofwar.com/t/cannot-submit-a-request/38762 "2018-05-11T05:45:09Z")
What you were expecting to happen, and what actually happened? Hi guys my login calendar is still deactivated and I want to submit a request but I cannot pass the CAPTCHA test to verify I’m a human. What is wrong? What… --- ## [Removing my troops](https://community.gemsofwar.com/t/removing-my-troops/39338)
**Author:** [@Andesen](https://community.gemsofwar.com/u/Andesen)\ **Replies:** 28\ **Last updated:** [May 11, 2018, 1:47am UTC](https://community.gemsofwar.com/t/removing-my-troops/39338 "2018-05-11T01:47:24Z")
I just found out that some of my troops has been taken from me. Suddenly i have no Gnomes or Valravens and the new Statue to invasions. I have used many gems in the invasion site to get Statue up to mythic, but i have no… --- ## [Servers today are CRAP on Xbox!](https://community.gemsofwar.com/t/servers-today-are-crap-on-xbox/39420)
**Author:** [@Fleg](https://community.gemsofwar.com/u/Fleg)\ **Replies:** 1\ **Last updated:** [May 11, 2018, 1:37am UTC](https://community.gemsofwar.com/t/servers-today-are-crap-on-xbox/39420 "2018-05-11T01:37:54Z")
What’s going on? Other platforms having issues? Getting errors after almost every battle. Loading in and out of games taking ages… --- ## [PvP Defense Broken on Mobile](https://community.gemsofwar.com/t/pvp-defense-broken-on-mobile/39414)
**Author:** [@NexusI5K](https://community.gemsofwar.com/u/NexusI5K)\ **Replies:** 0\ **Last updated:** [May 11, 2018, 12:03am UTC](https://community.gemsofwar.com/t/pvp-defense-broken-on-mobile/39414 "2018-05-11T00:03:51Z")
Something is really wrong with the PvP defense resetting itself for no good reason, I started with team #1 for a while then levelled team #2 which got set for a while but then went back to team #1. Now every time I chec… --- ## [Gems of War on Kindle Fire?](https://community.gemsofwar.com/t/gems-of-war-on-kindle-fire/6443)
**Author:** [@Brakkish](https://community.gemsofwar.com/u/Brakkish)\ **Replies:** 29\ **Last updated:** [May 10, 2018, 8:29pm UTC](https://community.gemsofwar.com/t/gems-of-war-on-kindle-fire/6443 "2018-05-10T20:29:23Z")
Was considering buying a Kindle Fire, but couldn’t find Gems of War on the Amazon app store. Am I missing it? Or is there another way of installing it? --- ## [Troops can still cast when dead](https://community.gemsofwar.com/t/troops-can-still-cast-when-dead/39373)
**Author:** [@awryan](https://community.gemsofwar.com/u/awryan)\ **Replies:** 18\ **Last updated:** [May 10, 2018, 4:33pm UTC](https://community.gemsofwar.com/t/troops-can-still-cast-when-dead/39373 "2018-05-10T16:33:34Z")
What you were expecting to happen, and what actually happened? When a troop dies, it shouldn’t still be able to cast its spell. What are the steps to make it happen again? Fill a troop on the brink of death. Bring up … --- ## [Daily Tasks and unique gnome troops](https://community.gemsofwar.com/t/daily-tasks-and-unique-gnome-troops/39201)
**Author:** [@Freestyle](https://community.gemsofwar.com/u/Freestyle)\ **Replies:** 20\ **Last updated:** [May 10, 2018, 11:04am UTC](https://community.gemsofwar.com/t/daily-tasks-and-unique-gnome-troops/39201 "2018-05-10T11:04:36Z")
My 2nd slot daily task says “Win 5 battles using unique Gnome troops”. I have had this daily task for 4 days now. I don’t have any Gnome troops as I have not won enough vault keys to win gnome cards. Am I now down to onl… --- ## [Hit the Jackpot on PvP?](https://community.gemsofwar.com/t/hit-the-jackpot-on-pvp/39370)
**Author:** [@Rockwell](https://community.gemsofwar.com/u/Rockwell)\ **Replies:** 5\ **Last updated:** [May 10, 2018, 9:29am UTC](https://community.gemsofwar.com/t/hit-the-jackpot-on-pvp/39370 "2018-05-10T09:29:29Z")
What you were expecting to happen, and what actually happened? I don’t know if this is a bug or just the RNG having a brainfart, but when I completed a PvP battle, the list of rewards appeared slightly oddly, first the … --- ## [Pet Rescue doesn't allow collecting rewards (XB1)](https://community.gemsofwar.com/t/pet-rescue-doesnt-allow-collecting-rewards-xb1/39326)
**Author:** [@VeryManager](https://community.gemsofwar.com/u/VeryManager)\ **Replies:** 3\ **Last updated:** [May 9, 2018, 1:20pm UTC](https://community.gemsofwar.com/t/pet-rescue-doesnt-allow-collecting-rewards-xb1/39326 "2018-05-09T13:20:00Z")
My apologies if this is not the correct area for this. I looked through several areas, and did not see this listed for Console anywhere else: When playing Pet Rescue, I was waiting to collect my rewards for my progress… --- ## [Zuul crafted with diamonds only](https://community.gemsofwar.com/t/zuul-crafted-with-diamonds-only/38454)
**Author:** [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Replies:** 13\ **Last updated:** [May 9, 2018, 3:22am UTC](https://community.gemsofwar.com/t/zuul-crafted-with-diamonds-only/38454 "2018-05-09T03:22:32Z")
So apparently for 30 minutes people were able to craft him with just diamonds only. Are people going to be able to keep this crafted card? So now are we going to see a bunch of boss cards in Guild Wars that were not earn… --- ## [Impossible task](https://community.gemsofwar.com/t/impossible-task/39329)
**Author:** [@Razid5439](https://community.gemsofwar.com/u/Razid5439)\ **Replies:** 0\ **Last updated:** [May 9, 2018, 2:25am UTC](https://community.gemsofwar.com/t/impossible-task/39329 "2018-05-09T02:25:45Z")
I have had the task complete 10 battles using 3 different gnomes for 2 weeks now give or take and I would like to get it gone bc I have never gotten the treasure gnome or pet gnome … EVER --- ## [Global Chat still broken! How long will this continue?](https://community.gemsofwar.com/t/global-chat-still-broken-how-long-will-this-continue/35772)
**Author:** [@JDog800](https://community.gemsofwar.com/u/JDog800)\ **Replies:** 9\ **Last updated:** [May 7, 2018, 2:31pm UTC](https://community.gemsofwar.com/t/global-chat-still-broken-how-long-will-this-continue/35772 "2018-05-07T14:31:07Z")
Well global chat is again today useless. For almost 2 weeks now global chat has been freezing and locking up. It happens at all times of the days and has made recruiting almost impossible. How much longer will we be endu… --- ## [Steam achivment not unlocking](https://community.gemsofwar.com/t/steam-achivment-not-unlocking/38946)
**Author:** [@Zwiezda](https://community.gemsofwar.com/u/Zwiezda)\ **Replies:** 11\ **Last updated:** [May 7, 2018, 10:57am UTC](https://community.gemsofwar.com/t/steam-achivment-not-unlocking/38946 "2018-05-07T10:57:43Z")
What you were expecting to happen, and what actually happened? Expectation: Finished 8/8 pet rescue stages = achivment unlocked on Steam Reality: Finished 8/8 pet rescue stages = achivment still locked on Steam I… --- ## [Did not get my link code before uninstalling](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831)
**Author:** [@FindingPandora](https://community.gemsofwar.com/u/FindingPandora)\ **Replies:** 16\ **Last updated:** [May 6, 2018, 6:03pm UTC](https://community.gemsofwar.com/t/did-not-get-my-link-code-before-uninstalling/38831 "2018-05-06T18:03:41Z")
Hi, I didn’t get my link password before reinstalling the game and now I’m locked out. I have placed a ticket and the response is 3-5 days. Can a Dev just assist me so I can play? --- ## [My Peace Pigeon is broke](https://community.gemsofwar.com/t/my-peace-pigeon-is-broke/39166)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 7\ **Last updated:** [May 6, 2018, 1:26am UTC](https://community.gemsofwar.com/t/my-peace-pigeon-is-broke/39166 "2018-05-06T01:26:36Z")
I equiped my Peace pigeon and for some reason it burst into flames… Think mine was defective ! Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post! Before … --- ## [Lost account after reinstall](https://community.gemsofwar.com/t/lost-account-after-reinstall/39108)
**Author:** [@Katica33](https://community.gemsofwar.com/u/Katica33)\ **Replies:** 1\ **Last updated:** [May 4, 2018, 3:18pm UTC](https://community.gemsofwar.com/t/lost-account-after-reinstall/39108 "2018-05-04T15:18:07Z")
What you were expecting to happen, and what actually happened? I lost my account. I read here to reinstall the game, when you have battle load issue. I have reinstalled but I lost my account. I was level 600+, and VIP 3… --- ## [Soulforge issue](https://community.gemsofwar.com/t/soulforge-issue/39104)
**Author:** [@gobblo](https://community.gemsofwar.com/u/gobblo)\ **Replies:** 1\ **Last updated:** [May 4, 2018, 3:10pm UTC](https://community.gemsofwar.com/t/soulforge-issue/39104 "2018-05-04T15:10:53Z")
Dear all, I crafted 7 Arcane Spirit Traitstones in Soulforge but they are missing in my inventary! Very disappointing… Please verify this, fix and give me back my stones :wink: Thanks, Gobblo ps4 with gow v.3.4.0.08 … --- ## [Pet Claimed but have NOT received it](https://community.gemsofwar.com/t/pet-claimed-but-have-not-received-it/39080)
**Author:** [@KrazyEpona](https://community.gemsofwar.com/u/KrazyEpona)\ **Replies:** 0\ **Last updated:** [May 4, 2018, 6:07am UTC](https://community.gemsofwar.com/t/pet-claimed-but-have-not-received-it/39080 "2018-05-04T06:07:56Z")
As the title says I have claimed the pet (snow bunny) from the “welcome to 3.4” daily login. But i have never actually received him for use. Can i get help with this and get it fixed somehow? Thanks. --- ## [Account recovery](https://community.gemsofwar.com/t/account-recovery/39016)
**Author:** [@Lotterer](https://community.gemsofwar.com/u/Lotterer)\ **Replies:** 7\ **Last updated:** [May 4, 2018, 5:45am UTC](https://community.gemsofwar.com/t/account-recovery/39016 "2018-05-04T05:45:54Z")
So due to the recent update I had to re install the game (via googleplay) but upon doing so it has wiped my previous save data and the password provided is invalid. My question is it possible that my account can be reco… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=23) [Next page](https://community.gemsofwar.com/c/support/10.md?page=25)