# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=23 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 24 --- ## [Global chat down?](https://community.gemsofwar.com/t/global-chat-down/40938)
**Author:** [@en9nhcet](https://community.gemsofwar.com/u/en9nhcet)\ **Replies:** 6\ **Last updated:** [June 16, 2018, 3:09am UTC](https://community.gemsofwar.com/t/global-chat-down/40938 "2018-06-16T03:09:39Z")
endless loading when trying to open chat have to close out game and reopen still no chat though,gave up on trying now :frowning: --- ## [I lost my whole game](https://community.gemsofwar.com/t/i-lost-my-whole-game/40609)
**Author:** [@3xDrachel](https://community.gemsofwar.com/u/3xDrachel)\ **Replies:** 5\ **Last updated:** [June 15, 2018, 5:16pm UTC](https://community.gemsofwar.com/t/i-lost-my-whole-game/40609 "2018-06-15T17:16:25Z")
What you were expecting to happen, and what actually happened? What are the steps to make it happen again? \*\*Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your… --- ## [Troop magic attack images off center](https://community.gemsofwar.com/t/troop-magic-attack-images-off-center/40900)
**Author:** [@mdnght2002](https://community.gemsofwar.com/u/mdnght2002)\ **Replies:** 1\ **Last updated:** [June 14, 2018, 2:30am UTC](https://community.gemsofwar.com/t/troop-magic-attack-images-off-center/40900 "2018-06-14T02:30:11Z")
the troop magic attack images are off-center. it started today. i am not sure what caused it for me. Below is a screenshot of what is wrong: --- ## [Bug Wars (Defense edition)](https://community.gemsofwar.com/t/bug-wars-defense-edition/40693)
**Author:** [@awryan](https://community.gemsofwar.com/u/awryan)\ **Replies:** 0\ **Last updated:** [June 8, 2018, 5:04pm UTC](https://community.gemsofwar.com/t/bug-wars-defense-edition/40693 "2018-06-08T17:04:49Z")
What you were expecting to happen, and what actually happened? My guild wars defense didn’t save What are the steps to make it happen again? Change my defense and trust the game to work properly. Do you have any scre… --- ## [Game will not load (ps4)](https://community.gemsofwar.com/t/game-will-not-load-ps4/40617)
**Author:** [@SpecialRX](https://community.gemsofwar.com/u/SpecialRX)\ **Replies:** 11\ **Last updated:** [June 6, 2018, 11:53pm UTC](https://community.gemsofwar.com/t/game-will-not-load-ps4/40617 "2018-06-06T23:53:37Z")
Im currently unable to load the game on ps4. Its offering an error msg (CE-34878-0). Anyone else experiencing this? Is this an issue with the game itself, or is something going on at Sonys end? Any ideas? --- ## [PvP Win Recorded as Loss](https://community.gemsofwar.com/t/pvp-win-recorded-as-loss/40636)
**Author:** [@Fiara](https://community.gemsofwar.com/u/Fiara)\ **Replies:** 0\ **Last updated:** [June 6, 2018, 11:12pm UTC](https://community.gemsofwar.com/t/pvp-win-recorded-as-loss/40636 "2018-06-06T23:12:37Z")
What you were expecting to happen, and what actually happened? After winning the PvP battle, the rewards screen displayed Victory but gave less gold, no glory or PvP points and no trophies. Referring to the Battle Log … --- ## [Заблокировали ищу помощи](https://community.gemsofwar.com/t/topic/40506)
**Author:** [@koks](https://community.gemsofwar.com/u/koks)\ **Replies:** 2\ **Last updated:** [June 6, 2018, 3:50am UTC](https://community.gemsofwar.com/t/topic/40506 "2018-06-06T03:50:17Z")
Здравствуйте! На моем аккаунте сегодня игра сын без разрешения, я не уследил. Он пытался взломать вашу игру и он получил блокировку моего аккаунту . Я извиняюсь за его действия. И прошу вас если это возможно разблокирова… --- ## [The lights are off! (Game is darker)](https://community.gemsofwar.com/t/the-lights-are-off-game-is-darker/40547)
**Author:** [@Sheba](https://community.gemsofwar.com/u/Sheba)\ **Replies:** 0\ **Last updated:** [June 5, 2018, 7:30am UTC](https://community.gemsofwar.com/t/the-lights-are-off-game-is-darker/40547 "2018-06-05T07:30:01Z")
What you were expecting to happen, and what actually happened? Four or five days ago, when starting up the game, the brightness of the game suddenly wasn’t like it used to. Basically, the game was usually pretty bright … --- ## [(Solved) My invite code got this disturbing "\_DEACTIVATED" suffix](https://community.gemsofwar.com/t/solved-my-invite-code-got-this-disturbing-deactivated-suffix/40502)
**Author:** [@Gerry](https://community.gemsofwar.com/u/Gerry)\ **Replies:** 8\ **Last updated:** [June 4, 2018, 11:38pm UTC](https://community.gemsofwar.com/t/solved-my-invite-code-got-this-disturbing-deactivated-suffix/40502 "2018-06-04T23:38:49Z")
I’m worried that my account will be grouped with inactive accounts or might be deleted. What should i do to remove the \_DEACTIVATED part? It’s also a hassle to type that long when redeeming codes… --- ## [Guild wars rank bug?](https://community.gemsofwar.com/t/guild-wars-rank-bug/40496)
**Author:** [@Kay93x](https://community.gemsofwar.com/u/Kay93x)\ **Replies:** 4\ **Last updated:** [June 4, 2018, 9:00pm UTC](https://community.gemsofwar.com/t/guild-wars-rank-bug/40496 "2018-06-04T21:00:07Z")
Is there any reason someone who hasn’t even been in my guild for 24 hours is our paragon? Our guild wars roster looks totally wrong people who weren’t here for the last guild wars are above people who have been here mont… --- ## [Ubastet a little bit bugged?](https://community.gemsofwar.com/t/ubastet-a-little-bit-bugged/40465)
**Author:** [@Barney\_Stinson](https://community.gemsofwar.com/u/Barney_Stinson)\ **Replies:** 0\ **Last updated:** [June 3, 2018, 8:15pm UTC](https://community.gemsofwar.com/t/ubastet-a-little-bit-bugged/40465 "2018-06-03T20:15:50Z")
What you were expecting to happen, and what actually happened? Sometimes Ubastet kills more/less than 2 Enemies. 3x he killed only 1 enemy, sometimes 3 and often the following spawn, for example from gorgotha or tds. W… --- ## [Gems moves in wrong direction (PC)](https://community.gemsofwar.com/t/gems-moves-in-wrong-direction-pc/27077)
**Author:** [@band1c](https://community.gemsofwar.com/u/band1c)\ **Replies:** 14\ **Last updated:** [June 1, 2018, 1:11am UTC](https://community.gemsofwar.com/t/gems-moves-in-wrong-direction-pc/27077 "2018-06-01T01:11:25Z")
What you were expecting to happen, and what actually happened? The game catching every micro-movement when I hold mouse-click. And sometimes my decision on gem movement direction doesn’t match the game decision about it… --- ## [Game freezes when entering troop menu](https://community.gemsofwar.com/t/game-freezes-when-entering-troop-menu/39530)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 9\ **Last updated:** [May 31, 2018, 2:49am UTC](https://community.gemsofwar.com/t/game-freezes-when-entering-troop-menu/39530 "2018-05-31T02:49:29Z")
After the new update the game likes to freeze up and you have to kill it and restart. Happens a lot when entering the troop menu. i am on pc , and mobile. happens on both. my pc is a week old windows 10. its happening … --- ## [Global Chat not connect](https://community.gemsofwar.com/t/global-chat-not-connect/40258)
**Author:** [@docdeath](https://community.gemsofwar.com/u/docdeath)\ **Replies:** 5\ **Last updated:** [May 30, 2018, 7:14am UTC](https://community.gemsofwar.com/t/global-chat-not-connect/40258 "2018-05-30T07:14:29Z")
I not connect to global chat. https://gemsofwar.zendesk.com/hc/en-us/requests/58081 Hello. Here you can not solve the problem, they sent me to the forum: No enter global chat At the forum, nothing really as prompted … --- ## [Pet Previews That Should Not Be](https://community.gemsofwar.com/t/pet-previews-that-should-not-be/40240)
**Author:** [@Sheba](https://community.gemsofwar.com/u/Sheba)\ **Replies:** 14\ **Last updated:** [May 30, 2018, 5:26am UTC](https://community.gemsofwar.com/t/pet-previews-that-should-not-be/40240 "2018-05-30T05:26:19Z")
What you were expecting to happen, and what actually happened? I expected to see the four pets I don’t own yet. Turns out there are suddenly more, but they don’t display. I also got teased with a “Bunny Chick”.:rabbit: … --- ## [Unable to view profile? what is this a bug or a deleted feature?](https://community.gemsofwar.com/t/unable-to-view-profile-what-is-this-a-bug-or-a-deleted-feature/40181)
**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Replies:** 3\ **Last updated:** [May 29, 2018, 8:19pm UTC](https://community.gemsofwar.com/t/unable-to-view-profile-what-is-this-a-bug-or-a-deleted-feature/40181 "2018-05-29T20:19:37Z")
This keeps popping up and it’s very annoying..I can’t view a guildmate’s profile or an enemy one…what’s going on here? --- ## [Cannot be added by a guild](https://community.gemsofwar.com/t/cannot-be-added-by-a-guild/40225)
**Author:** [@MatrimCauthon](https://community.gemsofwar.com/u/MatrimCauthon)\ **Replies:** 14\ **Last updated:** [May 29, 2018, 6:14pm UTC](https://community.gemsofwar.com/t/cannot-be-added-by-a-guild/40225 "2018-05-29T18:14:42Z")
What happened? My profile comes up but clicking invite does not work. Also, adding by invite code does not work. @Saluki @Saltypatra @Kafka I never ask for anything. Please fix. --- ## [Can someone explain this to me?](https://community.gemsofwar.com/t/can-someone-explain-this-to-me/40083)
**Author:** [@Sheba](https://community.gemsofwar.com/u/Sheba)\ **Replies:** 17\ **Last updated:** [May 29, 2018, 6:17am UTC](https://community.gemsofwar.com/t/can-someone-explain-this-to-me/40083 "2018-05-29T06:17:49Z")
I just checked out the raid leaderboard for fun and saw this and got confused: (EDIT: Censored name, wasn’t meant to be a callout, really thought this was normal/doable in a legal way!) Boss Level 2 means that you h… --- ## [Guild chest drops](https://community.gemsofwar.com/t/guild-chest-drops/39871)
**Author:** [@Kparasolle](https://community.gemsofwar.com/u/Kparasolle)\ **Replies:** 13\ **Last updated:** [May 27, 2018, 6:56pm UTC](https://community.gemsofwar.com/t/guild-chest-drops/39871 "2018-05-27T18:56:56Z")
My guild reached the 10k level this week. I turned in almost 13,0000 seals and got no higher than purples. I know guild members who have received mythics their first week. I have been playing this game for 8 months and h… --- ## [Key Reward issue](https://community.gemsofwar.com/t/key-reward-issue/40101)
**Author:** [@Daman](https://community.gemsofwar.com/u/Daman)\ **Replies:** 0\ **Last updated:** [May 26, 2018, 11:37am UTC](https://community.gemsofwar.com/t/key-reward-issue/40101 "2018-05-26T11:37:41Z")
When turning in a Gold key I once in a while get a generic looking card representing the reward and the no actual reward. The last time it happened the card that pops up said RUNE5475\_NAME. I uploaded a picture of the ca… --- ## [Pet event! Only 1 pet?](https://community.gemsofwar.com/t/pet-event-only-1-pet/38906)
**Author:** [@DaRkGhost](https://community.gemsofwar.com/u/DaRkGhost)\ **Replies:** 38\ **Last updated:** [May 24, 2018, 11:54pm UTC](https://community.gemsofwar.com/t/pet-event-only-1-pet/38906 "2018-05-24T23:54:56Z")
Hello, how is it possible it’s pet event and you can get only 1 pet, can you find some pet gnomes during this event? Yesterday there was no event and you where getting every hour a pet rescue with your guild, don’t under… --- ## [Load close load close 3.4 Ps4 shop not found](https://community.gemsofwar.com/t/load-close-load-close-3-4-ps4-shop-not-found/39294)
**Author:** [@Dogbot](https://community.gemsofwar.com/u/Dogbot)\ **Replies:** 11\ **Last updated:** [May 24, 2018, 5:51am UTC](https://community.gemsofwar.com/t/load-close-load-close-3-4-ps4-shop-not-found/39294 "2018-05-24T05:51:27Z")
The endless load screen. Since 3.4 it seems you have to bump start the game into life!!! Can’t even count how many times i have to close app and try again!! Then i have the shop not found issue Really enjoy the game b… --- ## [Everything has gone Brackets](https://community.gemsofwar.com/t/everything-has-gone-brackets/39989)
**Author:** [@lavafoxx](https://community.gemsofwar.com/u/lavafoxx)\ **Replies:** 2\ **Last updated:** [May 23, 2018, 9:10pm UTC](https://community.gemsofwar.com/t/everything-has-gone-brackets/39989 "2018-05-23T21:10:51Z")
i got back into GoW after a small break and everything was fine for a while, but just a day or so ago everything changed into brackets, no, seriously: --- ## [Daily Guild War Victory awards?](https://community.gemsofwar.com/t/daily-guild-war-victory-awards/39855)
**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Replies:** 2\ **Last updated:** [May 23, 2018, 2:29am UTC](https://community.gemsofwar.com/t/daily-guild-war-victory-awards/39855 "2018-05-23T02:29:36Z")
What you were expecting to happen, and what actually happened? We had won but we’ve not gotten the Daily Guild Wars Victory Award of 50 seals What are the steps to make it happen again? Have no clue Do you have any s… --- ## [Wrong Rewards in Pets Shop](https://community.gemsofwar.com/t/wrong-rewards-in-pets-shop/39910)
**Author:** [@Terrorist](https://community.gemsofwar.com/u/Terrorist)\ **Replies:** 0\ **Last updated:** [May 21, 2018, 10:45pm UTC](https://community.gemsofwar.com/t/wrong-rewards-in-pets-shop/39910 "2018-05-21T22:45:00Z")
instead pets reward in shop, player gets weekly glory reward maybe it is visual bug but still it is bug to repair --- ## [Just another day in Bug Wars](https://community.gemsofwar.com/t/just-another-day-in-bug-wars/39723)
**Author:** [@awryan](https://community.gemsofwar.com/u/awryan)\ **Replies:** 16\ **Last updated:** [May 21, 2018, 7:41pm UTC](https://community.gemsofwar.com/t/just-another-day-in-bug-wars/39723 "2018-05-21T19:41:11Z")
What you were expecting to happen, and what actually happened? I thought freeze trait makes the AI lose its turn when frozen. Here we have a 4 skull match, followed with a 4 green match, followed with a 5 skull match Ca… --- ## [Missing reward missing tier lll weapon](https://community.gemsofwar.com/t/missing-reward-missing-tier-lll-weapon/39891)
**Author:** [@Jgeib](https://community.gemsofwar.com/u/Jgeib)\ **Replies:** 2\ **Last updated:** [May 21, 2018, 5:12pm UTC](https://community.gemsofwar.com/t/missing-reward-missing-tier-lll-weapon/39891 "2018-05-21T17:12:35Z")
I purchased the tier lll weapon pack. I did not receive the weapon. --- ## [May be to devs, cry for all others](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807)
**Author:** [@Evpatij000](https://community.gemsofwar.com/u/Evpatij000)\ **Replies:** 17\ **Last updated:** [May 21, 2018, 10:56am UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807 "2018-05-21T10:56:27Z")
I am Vip 14. Every day 2 gem keys. I do not use gem keys for 2 months. Today I see 2 gem keys in my chests. Do you have a conscience? (xbox1). I do not want to submit a ticket… Everyone must do his job. Including 505… --- ## [Lethal Skull damage triggering when it shouldn't](https://community.gemsofwar.com/t/lethal-skull-damage-triggering-when-it-shouldnt/39804)
**Author:** [@awryan](https://community.gemsofwar.com/u/awryan)\ **Replies:** 1\ **Last updated:** [May 19, 2018, 6:57pm UTC](https://community.gemsofwar.com/t/lethal-skull-damage-triggering-when-it-shouldnt/39804 "2018-05-19T18:57:02Z")
What you were expecting to happen, and what actually happened? AI did one skull match, maybe 2. My first troop disappeared off the board. What are the steps to make it happen again? Probably one of those nearly imposs… --- ## [GW Daily Guild War Victory seals are not being added to account](https://community.gemsofwar.com/t/gw-daily-guild-war-victory-seals-are-not-being-added-to-account/39734)
**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Replies:** 0\ **Last updated:** [May 18, 2018, 7:29am UTC](https://community.gemsofwar.com/t/gw-daily-guild-war-victory-seals-are-not-being-added-to-account/39734 "2018-05-18T07:29:52Z")
What you were expecting to happen, and what actually happened? Note how many current seals you have for the week of the 1500 individual and guild wise Guild Win the daily GW as a Guild and receive the Guild War Victory… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=22) [Next page](https://community.gemsofwar.com/c/support/10.md?page=24)