# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=21 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 22 --- ## [Game is stuck loading while trying to access the shop](https://community.gemsofwar.com/t/game-is-stuck-loading-while-trying-to-access-the-shop/43280)
**Author:** [@GREEK-13](https://community.gemsofwar.com/u/GREEK-13)\ **Replies:** 2\ **Last updated:** [July 30, 2018, 8:54am UTC](https://community.gemsofwar.com/t/game-is-stuck-loading-while-trying-to-access-the-shop/43280 "2018-07-30T08:54:39Z")
What you were expecting to happen, and what actually happened? Go to the shop to buy the new troop, but I cannot access the shop. This is on my alt account. The shop usually acts a little buggy, as in I can typically on… --- ## [Server errors and crashes xbox one](https://community.gemsofwar.com/t/server-errors-and-crashes-xbox-one/43039)
**Author:** [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Replies:** 20\ **Last updated:** [July 26, 2018, 4:06am UTC](https://community.gemsofwar.com/t/server-errors-and-crashes-xbox-one/43039 "2018-07-26T04:06:53Z")
The servers are hanging really badly right now. People are being kicked out of pvp and the servers are having difficulties and error messages. --- ## [The game is unplayable (solved)](https://community.gemsofwar.com/t/the-game-is-unplayable-solved/43042)
**Author:** [@ONOPALAVER](https://community.gemsofwar.com/u/ONOPALAVER)\ **Replies:** 5\ **Last updated:** [July 25, 2018, 1:15pm UTC](https://community.gemsofwar.com/t/the-game-is-unplayable-solved/43042 "2018-07-25T13:15:17Z")
The game is really unplayable right now. It takes long time loading everything. :disappointed\_relieved: Pc/Steam here. And I see it happens to many people. :confused: --- ## [\[BUG\] Traitstones dissapearing](https://community.gemsofwar.com/t/bug-traitstones-dissapearing/43009)
**Author:** [@Phelan](https://community.gemsofwar.com/u/Phelan)\ **Replies:** 5\ **Last updated:** [July 25, 2018, 2:00am UTC](https://community.gemsofwar.com/t/bug-traitstones-dissapearing/43009 "2018-07-25T02:00:17Z")
Crafted major Fire traitstones in the forge. When I log off for a while then come back and play some more. I then go and craft more Major traitstones, and the ones I crafted previously are gone. This has happened multipl… --- ## [Not receiving ingot rewards](https://community.gemsofwar.com/t/not-receiving-ingot-rewards/42983)
**Author:** [@Lundo](https://community.gemsofwar.com/u/Lundo)\ **Replies:** 1\ **Last updated:** [July 24, 2018, 2:47am UTC](https://community.gemsofwar.com/t/not-receiving-ingot-rewards/42983 "2018-07-24T02:47:40Z")
I have received at least 5 or 6 legendary or mythic ingots, and when I go to the soulforge it says I have zero, I’m kind of a newbie, but am i missing something or is this a bug? They are kinda hard to get and i have bee… --- ## [Xp points inquiry (Solved)](https://community.gemsofwar.com/t/xp-points-inquiry-solved/42684)
**Author:** [@Neves1277](https://community.gemsofwar.com/u/Neves1277)\ **Replies:** 8\ **Last updated:** [July 22, 2018, 11:34pm UTC](https://community.gemsofwar.com/t/xp-points-inquiry-solved/42684 "2018-07-22T23:34:11Z")
I am almost level 1200, VIP 6, DK armor, guild level gives 50% xp bonus. My brother is level 500, celestial, no VIP, guild bonus… laughable. Completing a Challenge at Warlord IV gives the exact same XP both accounts.… --- ## [Guild rankings in guild](https://community.gemsofwar.com/t/guild-rankings-in-guild/42904)
**Author:** [@Coachv](https://community.gemsofwar.com/u/Coachv)\ **Replies:** 1\ **Last updated:** [July 22, 2018, 3:09pm UTC](https://community.gemsofwar.com/t/guild-rankings-in-guild/42904 "2018-07-22T15:09:47Z")
I love this game and it’s great that you have an All-Time trophies ranking! Can you please also include a top 100 trophies list of the current week each week! Thus gives everyone a fair chance at recruiting new members… --- ## [Using same Account on two XBox-Consoles](https://community.gemsofwar.com/t/using-same-account-on-two-xbox-consoles/39642)
**Author:** [@Gutterkid](https://community.gemsofwar.com/u/Gutterkid)\ **Replies:** 7\ **Last updated:** [July 18, 2018, 1:11pm UTC](https://community.gemsofwar.com/t/using-same-account-on-two-xbox-consoles/39642 "2018-07-18T13:11:14Z")
Hi everybody, I love playing Gems of War. I started in 2015 on Steam. Now I bought an XBox some months ago and started with a new account there. I am thinking about buying a second XBox. Can I just switch between these… --- ## [Guild search system](https://community.gemsofwar.com/t/guild-search-system/42758)
**Author:** [@Ares84](https://community.gemsofwar.com/u/Ares84)\ **Replies:** 2\ **Last updated:** [July 19, 2018, 1:12pm UTC](https://community.gemsofwar.com/t/guild-search-system/42758 "2018-07-19T13:12:01Z")
The guild Search seems completely broken. My brother in the UK joined “Devilwreckers” I cannot find this guild anywhere. Actually the guild search is totally vague. There should at least be a list of Guilds and your f… --- ## [Issues play gems of war today](https://community.gemsofwar.com/t/issues-play-gems-of-war-today/42752)
**Author:** [@wiiswitch](https://community.gemsofwar.com/u/wiiswitch)\ **Replies:** 0\ **Last updated:** [July 19, 2018, 5:36am UTC](https://community.gemsofwar.com/t/issues-play-gems-of-war-today/42752 "2018-07-19T05:36:10Z")
So I got on earlier and it was working fine until 10:clock1030: pm that my cards are missing and I’m not able to play. I was wondering if there’s some kind of maintenance going on at the moment or update. --- ## [Guild creation or joining](https://community.gemsofwar.com/t/guild-creation-or-joining/42719)
**Author:** [@LiLFoot75](https://community.gemsofwar.com/u/LiLFoot75)\ **Replies:** 4\ **Last updated:** [July 19, 2018, 1:47am UTC](https://community.gemsofwar.com/t/guild-creation-or-joining/42719 "2018-07-19T01:47:12Z")
(I created a guild and i still show the task as incomplete so i spent my coins and have not received the rewards for completing this task please fix and give me my rewards ASAP!! Thanks have a great day Platform, device… --- ## [Guild War retry for over 15](https://community.gemsofwar.com/t/guild-war-retry-for-over-15/42723)
**Author:** [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Replies:** 13\ **Last updated:** [July 19, 2018, 1:29am UTC](https://community.gemsofwar.com/t/guild-war-retry-for-over-15/42723 "2018-07-19T01:29:26Z")
We are still sitting on the retry screen trying to retry the game to get the win in an active guild war. If we hit quit it will count as a loss. Can this be helped right now as we are sitting. --- ## [Won all 5 GW battles, all 5 counted as loss](https://community.gemsofwar.com/t/won-all-5-gw-battles-all-5-counted-as-loss/28267)
**Author:** [@pinoking](https://community.gemsofwar.com/u/pinoking)\ **Replies:** 45\ **Last updated:** [July 18, 2018, 7:04pm UTC](https://community.gemsofwar.com/t/won-all-5-gw-battles-all-5-counted-as-loss/28267 "2018-07-18T19:04:22Z")
XBOX1 played all 5 of my matches, using 4 of the appropriate color for the day. Lost 1 troop through the 5 matches. All 5 matches counted as losses in GW. However, when I was done I checked my daily task of win 10 ranke… --- ## [How to upload video clips when on Xbox One?](https://community.gemsofwar.com/t/how-to-upload-video-clips-when-on-xbox-one/16746)
**Author:** [@Demonitus](https://community.gemsofwar.com/u/Demonitus)\ **Replies:** 8\ **Last updated:** [July 18, 2018, 1:13pm UTC](https://community.gemsofwar.com/t/how-to-upload-video-clips-when-on-xbox-one/16746 "2018-07-18T13:13:12Z")
Simple question : How do you upload clips when on the Xbox One to the forum? Trying to figure this out so I can post a clip I had recorded for another topic. Step by step answers would be greatly appreciated! Couldn’t f… --- ## [GW gives close to no PVP points anymore](https://community.gemsofwar.com/t/gw-gives-close-to-no-pvp-points-anymore/42657)
**Author:** [@Sheba](https://community.gemsofwar.com/u/Sheba)\ **Replies:** 0\ **Last updated:** [July 17, 2018, 3:37pm UTC](https://community.gemsofwar.com/t/gw-gives-close-to-no-pvp-points-anymore/42657 "2018-07-17T15:37:59Z")
What you were expecting to happen, and what actually happened? Ever since the new patch, I seem to get the weirdest amount of PVP points for a won GW battle. I always got the same amount I would get for winning a “norma… --- ## [We want our extra turns!](https://community.gemsofwar.com/t/we-want-our-extra-turns/42567)
**Author:** [@TANGI](https://community.gemsofwar.com/u/TANGI)\ **Replies:** 8\ **Last updated:** [July 16, 2018, 1:26pm UTC](https://community.gemsofwar.com/t/we-want-our-extra-turns/42567 "2018-07-16T13:26:11Z")
On four and five gem matches I am not receiving extra turns. I receive extra turns on maybe three out of four, but when I am going up against tough opponents I need that extra turn. Could you please work on fixing this g… --- ## [Key rewards not giving shown rewards](https://community.gemsofwar.com/t/key-rewards-not-giving-shown-rewards/42608)
**Author:** [@xXxChroniclexXx](https://community.gemsofwar.com/u/xXxChroniclexXx)\ **Replies:** 2\ **Last updated:** [July 16, 2018, 5:16am UTC](https://community.gemsofwar.com/t/key-rewards-not-giving-shown-rewards/42608 "2018-07-16T05:16:23Z")
I have a video loaded to xbox live as proof. This happens VERY often when opening glory keys - it will say, for this particular instance, 120 glory as a reward. After pressing “A” (xbox) to accept rewards, then back out … --- ## [Game hints not showing 4 or 5 of a kind at start of battle](https://community.gemsofwar.com/t/game-hints-not-showing-4-or-5-of-a-kind-at-start-of-battle/42513)
**Author:** [@jdbrusseau](https://community.gemsofwar.com/u/jdbrusseau)\ **Replies:** 4\ **Last updated:** [July 14, 2018, 6:51am UTC](https://community.gemsofwar.com/t/game-hints-not-showing-4-or-5-of-a-kind-at-start-of-battle/42513 "2018-07-14T06:51:42Z")
At the beginning of a battle the game will show three of a kind matches even though there are clearly four of a kind and five of a kind of available. It will also through the game show me a three of a kind match that’s a… --- ## [Back to the torture high Ping](https://community.gemsofwar.com/t/back-to-the-torture-high-ping/42516)
**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\ **Replies:** 0\ **Last updated:** [July 13, 2018, 11:08pm UTC](https://community.gemsofwar.com/t/back-to-the-torture-high-ping/42516 "2018-07-13T23:08:48Z")
It seems that after the 3.5 patch that I get randomly 1000 Ping ms again while playing GoW and everything become slow. Platform: PC Windows 10. What helped me before was to log off/closing the in-game chat and the Pin… --- ## [Hero battles not being recognized](https://community.gemsofwar.com/t/hero-battles-not-being-recognized/42506)
**Author:** [@redtiger7](https://community.gemsofwar.com/u/redtiger7)\ **Replies:** 0\ **Last updated:** [July 13, 2018, 6:07pm UTC](https://community.gemsofwar.com/t/hero-battles-not-being-recognized/42506 "2018-07-13T18:07:10Z")
None of my battles involving my hero are being recognized. I’m gaining no champion xp or any points towards getting the class weapon. --- ## [Disenchanting Troops](https://community.gemsofwar.com/t/disenchanting-troops/42258)
**Author:** [@mikechristy2015](https://community.gemsofwar.com/u/mikechristy2015)\ **Replies:** 4\ **Last updated:** [July 12, 2018, 7:08am UTC](https://community.gemsofwar.com/t/disenchanting-troops/42258 "2018-07-12T07:08:12Z")
Speaking for my wife, “StarTomcat663,” on XBOX. She tried to disenchant a card that was already leveled a mythic, but had extra cards. “Dryaid,” was one of these creatures which was mythic she tried to disenchant extra… --- ## [Ai doing some weird $#!+ (stuff 😝)](https://community.gemsofwar.com/t/ai-doing-some-weird-stuff/41578)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 13\ **Last updated:** [July 11, 2018, 6:20am UTC](https://community.gemsofwar.com/t/ai-doing-some-weird-stuff/41578 "2018-07-11T06:20:39Z")
Ai doing some weird Stuff . I took a 4 match at beginning of battle. The Ai took 2 three matches at the exact same time. Then a 4 match while at the same time taking a 3 match. Then gave up it’s turn. Never seen it go … --- ## [Couldn't find the 5 bux weapon in the shop(Solved!)](https://community.gemsofwar.com/t/couldnt-find-the-5-bux-weapon-in-the-shop-solved/42280)
**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\ **Replies:** 2\ **Last updated:** [July 9, 2018, 9:39am UTC](https://community.gemsofwar.com/t/couldnt-find-the-5-bux-weapon-in-the-shop-solved/42280 "2018-07-09T09:39:01Z")
I went to the shop and was hoping to find a 5 bux weapon available to purchase. Will there be a weapon this week available to purchase? Or is there a weapon there, but since I might have already purchased it in the past … --- ## [Crashing on console](https://community.gemsofwar.com/t/crashing-on-console/42278)
**Author:** [@toljazn](https://community.gemsofwar.com/u/toljazn)\ **Replies:** 1\ **Last updated:** [July 9, 2018, 7:32am UTC](https://community.gemsofwar.com/t/crashing-on-console/42278 "2018-07-09T07:32:44Z")
Every time I try to open the dungeon offer on ps4 the game crashes not sure if it’s just me or everyone else also but I’ve tried 5 times and the game crashed every time --- ## [Support is broken (or Cyrup loves me 😉 )](https://community.gemsofwar.com/t/support-is-broken-or-cyrup-loves-me/42033)
**Author:** [@Sheba](https://community.gemsofwar.com/u/Sheba)\ **Replies:** 6\ **Last updated:** [July 9, 2018, 6:37am UTC](https://community.gemsofwar.com/t/support-is-broken-or-cyrup-loves-me/42033 "2018-07-09T06:37:55Z")
What you were expecting to happen, and what actually happened? @Cyrup Did you configure your zendesk to keep my attention or is it just broken? :sweat\_smile: After we resolved the thing with me not being able to valid… --- ## [Kingdom bonus not activated](https://community.gemsofwar.com/t/kingdom-bonus-not-activated/42124)
**Author:** [@razong](https://community.gemsofwar.com/u/razong)\ **Replies:** 8\ **Last updated:** [July 9, 2018, 6:37am UTC](https://community.gemsofwar.com/t/kingdom-bonus-not-activated/42124 "2018-07-09T06:37:32Z")
What you were expecting to happen, and what actually happened? I just updated suncrest to level 5 but my kingdom bonus is still at one attack. (I did restart the game from scratch but it still shows only +1) \*\*What are… --- ## [1 day with no glitches please](https://community.gemsofwar.com/t/1-day-with-no-glitches-please/42238)
**Author:** [@XINDIANAX](https://community.gemsofwar.com/u/XINDIANAX)\ **Replies:** 0\ **Last updated:** [July 8, 2018, 7:40pm UTC](https://community.gemsofwar.com/t/1-day-with-no-glitches-please/42238 "2018-07-08T19:40:00Z")
I am tired of all the glitches. I spent about 80k worth of resources for a troop not even in my troop list as unowned. Do not tell me its a visual glitch either . Today i collected a task from guild and of course server… --- ## [Adorably Tiny Kingdom Symbols](https://community.gemsofwar.com/t/adorably-tiny-kingdom-symbols/42140)
**Author:** [@Sheba](https://community.gemsofwar.com/u/Sheba)\ **Replies:** 0\ **Last updated:** [July 7, 2018, 3:21am UTC](https://community.gemsofwar.com/t/adorably-tiny-kingdom-symbols/42140 "2018-07-07T03:21:15Z")
What you were expecting to happen, and what actually happened? I had thought this had gotten fixed with the latest patch, but when I started the game up again today, they were back: The adorably tiny kingdom symbols. W… --- ## [What's the deal with Vault Keys?](https://community.gemsofwar.com/t/whats-the-deal-with-vault-keys/41491)
**Author:** [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Replies:** 14\ **Last updated:** [July 5, 2018, 7:40pm UTC](https://community.gemsofwar.com/t/whats-the-deal-with-vault-keys/41491 "2018-07-05T19:40:50Z")
In the last 2 months, I have killed about 150 treasure gnomes…and absolutely ZERO vault keys…3 vault keys total since gnomes were brought in. what’s the deal? --- ## [Kingdom Bonus problem](https://community.gemsofwar.com/t/kingdom-bonus-problem/42068)
**Author:** [@offline4893](https://community.gemsofwar.com/u/offline4893)\ **Replies:** 2\ **Last updated:** [July 5, 2018, 5:20pm UTC](https://community.gemsofwar.com/t/kingdom-bonus-problem/42068 "2018-07-05T17:20:34Z")
Started upgrading kingdoms , Power level 2 requires 2 epic troops. I have upgraded 3 or 4 troops in some kingdoms to epic but the bonus will not unlock any ideas [Previous page](https://community.gemsofwar.com/c/support/10.md?page=20) [Next page](https://community.gemsofwar.com/c/support/10.md?page=22)