# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=20 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 21 --- ## [Lost gems when collected 3 Event keys](https://community.gemsofwar.com/t/lost-gems-when-collected-3-event-keys/44379)
**Author:** [@Koujoe](https://community.gemsofwar.com/u/Koujoe)\ **Replies:** 1\ **Last updated:** [August 21, 2018, 12:59am UTC](https://community.gemsofwar.com/t/lost-gems-when-collected-3-event-keys/44379 "2018-08-21T00:59:08Z")
Hi guys: I was playing in explore and right after I got 60 event points which I collected 3 Event keys, then I went to Chests to collect the prize that’s when I’ve noticed that I’ve lost 400 Gems. Just like that! I trie… --- ## [Game unplayable](https://community.gemsofwar.com/t/game-unplayable/44353)
**Author:** [@Cb1\_rg22](https://community.gemsofwar.com/u/Cb1_rg22)\ **Replies:** 0\ **Last updated:** [August 20, 2018, 5:31pm UTC](https://community.gemsofwar.com/t/game-unplayable/44353 "2018-08-20T17:31:54Z")
Get the “server experiencing difficulties” than get kicked out of game been going on for 3 days now. --- ## [Psion eats purple mana](https://community.gemsofwar.com/t/psion-eats-purple-mana/44347)
**Author:** [@Interrobang](https://community.gemsofwar.com/u/Interrobang)\ **Replies:** 3\ **Last updated:** [August 20, 2018, 4:44pm UTC](https://community.gemsofwar.com/t/psion-eats-purple-mana/44347 "2018-08-20T16:44:00Z")
My Invasion team is Psion (fully traited), Cauldron, War and The Silent One. I was expecting that if Psion’s mana was full, War would get any purple mana. However, that is not happening. It looks as though purple mana… --- ## [XB1 - There was a problem when trying to contact the server](https://community.gemsofwar.com/t/xb1-there-was-a-problem-when-trying-to-contact-the-server/44232)
**Author:** [@DigitalWar669](https://community.gemsofwar.com/u/DigitalWar669)\ **Replies:** 8\ **Last updated:** [August 20, 2018, 4:12am UTC](https://community.gemsofwar.com/t/xb1-there-was-a-problem-when-trying-to-contact-the-server/44232 "2018-08-20T04:12:40Z")
Game was running really slow and taking 3+ minutes to change teams. I rebooted my xbox and now I cannot get back in. Tested Overwatch and it loaded right up. “There was a problem when trying to contact the server. Pleas… --- ## [More Xbox server difficulties (Sunday 08/19)](https://community.gemsofwar.com/t/more-xbox-server-difficulties-sunday-08-19/44295)
**Author:** [@EnsignGarak](https://community.gemsofwar.com/u/EnsignGarak)\ **Replies:** 1\ **Last updated:** [August 19, 2018, 9:35pm UTC](https://community.gemsofwar.com/t/more-xbox-server-difficulties-sunday-08-19/44295 "2018-08-19T21:35:39Z")
More server difficulties this afternoon on Xbox. Got kicked back out to the main menu after completing a Dungeon battle. It’s a shame that, when a person primarily has the weekend to make progress, to wind up watching … --- ## [Daily task list issue](https://community.gemsofwar.com/t/daily-task-list-issue/44216)
**Author:** [@Deyalzebub](https://community.gemsofwar.com/u/Deyalzebub)\ **Replies:** 1\ **Last updated:** [August 18, 2018, 3:21am UTC](https://community.gemsofwar.com/t/daily-task-list-issue/44216 "2018-08-18T03:21:22Z")
Cannot change 4th daily task. Even when a new day has started, the button to change it doesn’t even show up --- ## [I redeemed a code except I didn't (Solved)](https://community.gemsofwar.com/t/i-redeemed-a-code-except-i-didnt-solved/44208)
**Author:** [@Sheba](https://community.gemsofwar.com/u/Sheba)\ **Replies:** 4\ **Last updated:** [August 17, 2018, 9:39pm UTC](https://community.gemsofwar.com/t/i-redeemed-a-code-except-i-didnt-solved/44208 "2018-08-17T21:39:45Z")
What you were expecting to happen, and what actually happened? I woke up to find a mail in my inbox that I redeemed a code. Which is nice and all, except for the fact that I was asleep and therefore couldn’t have redeem… --- ## [Unable to make a soul forge](https://community.gemsofwar.com/t/unable-to-make-a-soul-forge/44086)
**Author:** [@Listen](https://community.gemsofwar.com/u/Listen)\ **Replies:** 13\ **Last updated:** [August 15, 2018, 6:27am UTC](https://community.gemsofwar.com/t/unable-to-make-a-soul-forge/44086 "2018-08-15T06:27:08Z")
What you were expecting to happen, and what actually happened? I thought I could complete the Pride quest line and get the soul forge but it stopped at 22 of 24 What are the steps to make it happen again? Try to compl… --- ## [Seals don't show in collected mail](https://community.gemsofwar.com/t/seals-dont-show-in-collected-mail/44083)
**Author:** [@awryan](https://community.gemsofwar.com/u/awryan)\ **Replies:** 2\ **Last updated:** [August 14, 2018, 2:13pm UTC](https://community.gemsofwar.com/t/seals-dont-show-in-collected-mail/44083 "2018-08-14T14:13:45Z")
Update: Daily seals don’t show in collected mail. So unsure if we received them or not. Special thanks to @Bernice for pointing this out to me. --- ## [Unable to invite player](https://community.gemsofwar.com/t/unable-to-invite-player/44034)
**Author:** [@madking](https://community.gemsofwar.com/u/madking)\ **Replies:** 3\ **Last updated:** [August 14, 2018, 8:46am UTC](https://community.gemsofwar.com/t/unable-to-invite-player/44034 "2018-08-14T08:46:05Z")
What you were expecting to happen, and what actually happened? Trying to invite player from both global and with invite code, getting an error of not existing player What are the steps to make it happen again? Click o… --- ## [Arachnaean Weaver/Sunbird timing question](https://community.gemsofwar.com/t/arachnaean-weaver-sunbird-timing-question/43939)
**Author:** [@hunterme](https://community.gemsofwar.com/u/hunterme)\ **Replies:** 6\ **Last updated:** [August 13, 2018, 1:01pm UTC](https://community.gemsofwar.com/t/arachnaean-weaver-sunbird-timing-question/43939 "2018-08-13T13:01:04Z")
Weaver has “75% chance to summon a Webspinner when an enemy dies” Sunbird “Deal X damage randomly split amongst enemies, boosted by my Life. Die and rise from the Ashes” For argument purposes, assume the Weaver abilit… --- ## [5-star kingdom only has +1 skill bonus, but 6-star kingdom has +2](https://community.gemsofwar.com/t/5-star-kingdom-only-has-1-skill-bonus-but-6-star-kingdom-has-2/43942)
**Author:** [@Interrobang](https://community.gemsofwar.com/u/Interrobang)\ **Replies:** 2\ **Last updated:** [August 13, 2018, 3:20am UTC](https://community.gemsofwar.com/t/5-star-kingdom-only-has-1-skill-bonus-but-6-star-kingdom-has-2/43942 "2018-08-13T03:20:39Z")
My Karakoth kingdom is has 6 stars. When I look at the Kingdom Level screen, it shows I have a +2 skill bonus, as expected, since five stars gives an additional skill bonus point. But my Mist of Scales kingdom, at 5 st… --- ## [Gems changing on their own](https://community.gemsofwar.com/t/gems-changing-on-their-own/44011)
**Author:** [@Ray](https://community.gemsofwar.com/u/Ray)\ **Replies:** 7\ **Last updated:** [August 12, 2018, 11:18pm UTC](https://community.gemsofwar.com/t/gems-changing-on-their-own/44011 "2018-08-12T23:18:10Z")
--- ## [Problems connection server](https://community.gemsofwar.com/t/problems-connection-server/43943)
**Author:** [@Kostka](https://community.gemsofwar.com/u/Kostka)\ **Replies:** 0\ **Last updated:** [August 11, 2018, 4:36pm UTC](https://community.gemsofwar.com/t/problems-connection-server/43943 "2018-08-11T16:36:34Z")
heloo I’m new , I have a problem connection server , What to do , I play on ps4 problem connection serwer 3 day I removed and installed it nothing help my nick games Kostka\_Pali --- ## [Guild Wars Reward Troops from Shop](https://community.gemsofwar.com/t/guild-wars-reward-troops-from-shop/43870)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 3\ **Last updated:** [August 10, 2018, 9:21am UTC](https://community.gemsofwar.com/t/guild-wars-reward-troops-from-shop/43870 "2018-08-10T09:21:07Z")
Sorcerer class event, I’m getting Myzmers. Should that be a thing…? --- ## [Enraged troop with Aflame trait should be able to burn Impervious troops](https://community.gemsofwar.com/t/enraged-troop-with-aflame-trait-should-be-able-to-burn-impervious-troops/43668)
**Author:** [@turintuor](https://community.gemsofwar.com/u/turintuor)\ **Replies:** 11\ **Last updated:** [August 8, 2018, 8:08am UTC](https://community.gemsofwar.com/t/enraged-troop-with-aflame-trait-should-be-able-to-burn-impervious-troops/43668 "2018-08-08T08:08:21Z")
What you were expecting to happen, and what actually happened? The enemy troop should be burned. Because it’s written that an enraged attack ignores traits. What are the steps to make it happen again? Enrage the 1st t… --- ## [Guild member can’t join](https://community.gemsofwar.com/t/guild-member-can-t-join/43727)
**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Replies:** 7\ **Last updated:** [August 8, 2018, 7:27am UTC](https://community.gemsofwar.com/t/guild-member-can-t-join/43727 "2018-08-08T07:27:36Z")
What you were expecting to happen, and what actually happened? I expected that when I sent multiple invites to join my guild, the invitee would be able to join from at least one of them. I further expected that the supp… --- ## [110 LT - Missing Rewards](https://community.gemsofwar.com/t/110-lt-missing-rewards/43519)
**Author:** [@Strat](https://community.gemsofwar.com/u/Strat)\ **Replies:** 12\ **Last updated:** [August 6, 2018, 2:08pm UTC](https://community.gemsofwar.com/t/110-lt-missing-rewards/43519 "2018-08-06T14:08:07Z")
Many members in our Guild are missing mail/Rewards from a recent donation of 110 Million. One of our players submitted 100Million immediately after another donated 10Million. I believe our entire guild is effected by t… --- ## [Guild Legendary Task Rewards not Received due to mailbox limit](https://community.gemsofwar.com/t/guild-legendary-task-rewards-not-received-due-to-mailbox-limit/43543)
**Author:** [@D\_Houzz](https://community.gemsofwar.com/u/D_Houzz)\ **Replies:** 4\ **Last updated:** [August 5, 2018, 1:49am UTC](https://community.gemsofwar.com/t/guild-legendary-task-rewards-not-received-due-to-mailbox-limit/43543 "2018-08-05T01:49:21Z")
REQUEST #64650 MISSING GUILD LEGENDARY TASK REWARDS DUE TO MAILBOX LIMIT Derek House Today at 21:35 My guild had a massive donation drive to legendary tasks on Friday, August 3, and there are many players, including … --- ## [Attackers doing more skull damage than indicated](https://community.gemsofwar.com/t/attackers-doing-more-skull-damage-than-indicated/43474)
**Author:** [@andrew\_n36](https://community.gemsofwar.com/u/andrew_n36)\ **Replies:** 7\ **Last updated:** [August 4, 2018, 6:50pm UTC](https://community.gemsofwar.com/t/attackers-doing-more-skull-damage-than-indicated/43474 "2018-08-04T18:50:55Z")
A bit of advice please peeps. Lately in PvP I’m noticing that on occasions the opponents hero character will hit with more than what the damage says it will. The most recent time a character did over 60 damage after li… --- ## [Gems of war Dont start](https://community.gemsofwar.com/t/gems-of-war-dont-start/43553)
**Author:** [@BernDino](https://community.gemsofwar.com/u/BernDino)\ **Replies:** 0\ **Last updated:** [August 4, 2018, 11:48am UTC](https://community.gemsofwar.com/t/gems-of-war-dont-start/43553 "2018-08-04T11:48:10Z")
My Gems of war ( use Steam PC ) are loading but than … in the right down the coloured orb running and runnig … and the game wont start… i have reistall it and cleared all but no reaction i hope anyoe can help me … i… --- ## [VIP level 1, free scouting?](https://community.gemsofwar.com/t/vip-level-1-free-scouting/43514)
**Author:** [@Paxivermy](https://community.gemsofwar.com/u/Paxivermy)\ **Replies:** 2\ **Last updated:** [August 3, 2018, 10:54am UTC](https://community.gemsofwar.com/t/vip-level-1-free-scouting/43514 "2018-08-03T10:54:01Z")
I thought it was odd that I could see the team I was up against without the 50 gold for scouting, took a screenshot of it and felt, because I’m a fan of honest gaming, I would need to report it. I noticed this when going… --- ## [My new password sends me an old game](https://community.gemsofwar.com/t/my-new-password-sends-me-an-old-game/43489)
**Author:** [@3xDrachel](https://community.gemsofwar.com/u/3xDrachel)\ **Replies:** 3\ **Last updated:** [August 3, 2018, 4:01am UTC](https://community.gemsofwar.com/t/my-new-password-sends-me-an-old-game/43489 "2018-08-03T04:01:16Z")
What you were expecting to happen, and what actually happened? What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your p… --- ## [Fire Bomb Defense Teams Posting Odd Wins](https://community.gemsofwar.com/t/fire-bomb-defense-teams-posting-odd-wins/43498)
**Author:** [@Fiara](https://community.gemsofwar.com/u/Fiara)\ **Replies:** 2\ **Last updated:** [August 3, 2018, 2:51am UTC](https://community.gemsofwar.com/t/fire-bomb-defense-teams-posting-odd-wins/43498 "2018-08-03T02:51:41Z")
What you were expecting to happen, and what actually happened? My guild members who use Fire Bomb defense teams has been posting some very high win rates (more than losses) and it seems somehow the game was generating a… --- ## [Lost access to my acct](https://community.gemsofwar.com/t/lost-access-to-my-acct/43087)
**Author:** [@FoxxieFire](https://community.gemsofwar.com/u/FoxxieFire)\ **Replies:** 6\ **Last updated:** [August 2, 2018, 11:50pm UTC](https://community.gemsofwar.com/t/lost-access-to-my-acct/43087 "2018-08-02T23:50:16Z")
When the servers were down, I thought it might have been my phone or something. So I uninstalled and reinstalled the app thinking that would help. Well I totally messed it up and when the servers came back on it made me … --- ## [\*\*\* on my invitation code](https://community.gemsofwar.com/t/on-my-invitation-code/43413)
**Author:** [@HunterZx](https://community.gemsofwar.com/u/HunterZx)\ **Replies:** 6\ **Last updated:** [August 1, 2018, 11:13am UTC](https://community.gemsofwar.com/t/on-my-invitation-code/43413 "2018-08-01T11:13:06Z")
Hey guys! I have a problem with my invitation code, the only characters that appears are asterisks: \*\*\*\*\_… and I don’t know what to do because I’m level 83 and I want to link my Xbox one account with my smartphone… … --- ## [My mailbox is trolling me!](https://community.gemsofwar.com/t/my-mailbox-is-trolling-me/43367)
**Author:** [@Sheba](https://community.gemsofwar.com/u/Sheba)\ **Replies:** 8\ **Last updated:** [August 1, 2018, 6:26am UTC](https://community.gemsofwar.com/t/my-mailbox-is-trolling-me/43367 "2018-08-01T06:26:26Z")
What you were expecting to happen, and what actually happened? I expected nothing to happen. But my mailbox likes showing me the exclamation mark that I got mail. When I then click on the mailbox, it tells me I have no … --- ## [Not receiving my daily login July prize](https://community.gemsofwar.com/t/not-receiving-my-daily-login-july-prize/43354)
**Author:** [@tru38atl](https://community.gemsofwar.com/u/tru38atl)\ **Replies:** 9\ **Last updated:** [August 1, 2018, 3:52am UTC](https://community.gemsofwar.com/t/not-receiving-my-daily-login-july-prize/43354 "2018-08-01T03:52:01Z")
I’m still getting my 7 day login prize, but I haven’t received the daily July prize in three days on my Steam account. I logged on my Xbox One account, & I received both the 7 day & July prize. --- ## [Mobile and pc loading issue](https://community.gemsofwar.com/t/mobile-and-pc-loading-issue/43317)
**Author:** [@IMD\_RAY](https://community.gemsofwar.com/u/IMD_RAY)\ **Replies:** 22\ **Last updated:** [July 31, 2018, 6:03pm UTC](https://community.gemsofwar.com/t/mobile-and-pc-loading-issue/43317 "2018-07-31T18:03:54Z")
What you were expecting to happen, and what actually happened? What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your p… --- ## [Invasion sigil and frozen problem](https://community.gemsofwar.com/t/invasion-sigil-and-frozen-problem/43298)
**Author:** [@Lmperkins2](https://community.gemsofwar.com/u/Lmperkins2)\ **Replies:** 2\ **Last updated:** [July 30, 2018, 6:52pm UTC](https://community.gemsofwar.com/t/invasion-sigil-and-frozen-problem/43298 "2018-07-30T18:52:11Z")
Killed 3 ravens in invasion this morning no sigils were granted and the invasion fight screen has been frozen for a few hours now. Im on x box 1 [Previous page](https://community.gemsofwar.com/c/support/10.md?page=19) [Next page](https://community.gemsofwar.com/c/support/10.md?page=21)