# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=19 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 20 --- ## [4/5 matches with no extra turn fighting raid boss - (Not a bug)](https://community.gemsofwar.com/t/4-5-matches-with-no-extra-turn-fighting-raid-boss-not-a-bug/45340)
**Author:** [@Eirian](https://community.gemsofwar.com/u/Eirian)\ **Replies:** 9\ **Last updated:** [September 7, 2018, 2:22am UTC](https://community.gemsofwar.com/t/4-5-matches-with-no-extra-turn-fighting-raid-boss-not-a-bug/45340 "2018-09-07T02:22:59Z")
I know that this is listed as a fixed issue, but it ain’t fixed :slight\_smile: \_\[Please check the known issues list before posting a bug\](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile/41214.\_ iOS, iPhone… --- ## [A friend of mine (vip 7) lost his account and can't help him](https://community.gemsofwar.com/t/a-friend-of-mine-vip-7-lost-his-account-and-cant-help-him/45371)
**Author:** [@Al-ucard](https://community.gemsofwar.com/u/Al-ucard)\ **Replies:** 5\ **Last updated:** [September 6, 2018, 4:08pm UTC](https://community.gemsofwar.com/t/a-friend-of-mine-vip-7-lost-his-account-and-cant-help-him/45371 "2018-09-06T16:08:49Z")
The technically is somewhat limited and does not know much about accounts or passwords and I do not know how to help him. Change his apple account and don’t remember old accound password. We only know his email account… --- ## [Explore Primal?](https://community.gemsofwar.com/t/explore-primal/45265)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 10\ **Last updated:** [September 6, 2018, 1:53pm UTC](https://community.gemsofwar.com/t/explore-primal/45265 "2018-09-06T13:53:52Z")
\*scans map dubiously\* Uhhh, guys…? --- ## [Error retrieving information (df-aa-20)](https://community.gemsofwar.com/t/error-retrieving-information-df-aa-20/45323)
**Author:** [@Roon](https://community.gemsofwar.com/u/Roon)\ **Replies:** 4\ **Last updated:** [September 6, 2018, 5:35am UTC](https://community.gemsofwar.com/t/error-retrieving-information-df-aa-20/45323 "2018-09-06T05:35:55Z")
Anyone else got this error while trying to buy the new ingot pack? --- ## [PS4 The problem with obtaining trophies A Whole New (Under) World and Die Another Day, in the new update 4.0](https://community.gemsofwar.com/t/ps4-the-problem-with-obtaining-trophies-a-whole-new-under-world-and-die-another-day-in-the-new-update-4-0/45311)
**Author:** [@ESAu9028](https://community.gemsofwar.com/u/ESAu9028)\ **Replies:** 3\ **Last updated:** [September 5, 2018, 11:19pm UTC](https://community.gemsofwar.com/t/ps4-the-problem-with-obtaining-trophies-a-whole-new-under-world-and-die-another-day-in-the-new-update-4-0/45311 "2018-09-05T23:19:52Z")
Hello, I have been playing your PS4 game for a long time and with pleasure, and not when I did not encounter any problems in getting the trophies, but in the new update I could not get two trophies by fulfilling all the … --- ## [Delve Level 40 All-around Eye](https://community.gemsofwar.com/t/delve-level-40-all-around-eye/45251)
**Author:** [@MadKaty88](https://community.gemsofwar.com/u/MadKaty88)\ **Replies:** 4\ **Last updated:** [September 5, 2018, 4:28am UTC](https://community.gemsofwar.com/t/delve-level-40-all-around-eye/45251 "2018-09-05T04:28:31Z")
Whilst waiting for the loading screen to close going in to level 40 of The Delve a troop card came up. Went in to the fight and the troop card didn’t disappear off the screen. This meant I had to retreat from the fight a… --- ## [The news update in Mobile/PC goes to 404](https://community.gemsofwar.com/t/the-news-update-in-mobile-pc-goes-to-404/45196)
**Author:** [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Replies:** 33\ **Last updated:** [September 4, 2018, 8:51pm UTC](https://community.gemsofwar.com/t/the-news-update-in-mobile-pc-goes-to-404/45196 "2018-09-04T20:51:45Z")
What you were expecting to happen, and what actually happened? News update for Mobile/PC tonight is The 4.0 Update. Clicking on Learn More - goes to a page not found BOOM 404 What are the steps to make it happen again… --- ## [Nerf to guild tasks?](https://community.gemsofwar.com/t/nerf-to-guild-tasks/45179)
**Author:** [@Fleg](https://community.gemsofwar.com/u/Fleg)\ **Replies:** 12\ **Last updated:** [September 4, 2018, 6:40am UTC](https://community.gemsofwar.com/t/nerf-to-guild-tasks/45179 "2018-09-04T06:40:49Z")
So we only got 22 event keys and 380 gems this week instead of 24 and 390. I urge every guild check your collected mail. It’s only a small difference I know but why do we have to check every time we collect rewards these… --- ## [Game hangs right when I win an invasion match](https://community.gemsofwar.com/t/game-hangs-right-when-i-win-an-invasion-match/44377)
**Author:** [@Kushana](https://community.gemsofwar.com/u/Kushana)\ **Replies:** 4\ **Last updated:** [September 3, 2018, 4:57pm UTC](https://community.gemsofwar.com/t/game-hangs-right-when-i-win-an-invasion-match/44377 "2018-09-03T16:57:54Z")
\*\*What you were expecting to happen, and what actually happened? I win an invasion match, and the game freezes. I expect it award my victory, but instead I have to restart. This has happened maybe 7 times. \*\*What … --- ## [Stuck at 24/28 quest. Says no quests available!](https://community.gemsofwar.com/t/stuck-at-24-28-quest-says-no-quests-available/45154)
**Author:** [@antoho](https://community.gemsofwar.com/u/antoho)\ **Replies:** 1\ **Last updated:** [September 3, 2018, 2:18pm UTC](https://community.gemsofwar.com/t/stuck-at-24-28-quest-says-no-quests-available/45154 "2018-09-03T14:18:47Z")
What you were expecting to happen, and what actually happened? I recently received Tassarion while questing at Glacial Peaks. Afterwards I tried to continue questing because it says I’ve only completed 24/28 of the ques… --- ## [Error. Lost connection](https://community.gemsofwar.com/t/error-lost-connection/11263)
**Author:** [@Fireus](https://community.gemsofwar.com/u/Fireus)\ **Replies:** 15\ **Last updated:** [September 3, 2018, 2:48am UTC](https://community.gemsofwar.com/t/error-lost-connection/11263 "2018-09-03T02:48:42Z")
After the victory there was an inscription “Error. Lost connection”. When I restart the game it appeared again. Already I restarted Steam and reinstalled the game. --- ## [The servers appear to be down](https://community.gemsofwar.com/t/the-servers-appear-to-be-down/44233)
**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Replies:** 152\ **Last updated:** [September 2, 2018, 11:40pm UTC](https://community.gemsofwar.com/t/the-servers-appear-to-be-down/44233 "2018-09-02T23:40:33Z")
What you were expecting to happen, and what actually happened? Nonstop loading screens What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the probl… --- ## [Class event weapon not appearing](https://community.gemsofwar.com/t/class-event-weapon-not-appearing/45123)
**Author:** [@SdrukCR](https://community.gemsofwar.com/u/SdrukCR)\ **Replies:** 2\ **Last updated:** [September 2, 2018, 11:11pm UTC](https://community.gemsofwar.com/t/class-event-weapon-not-appearing/45123 "2018-09-02T23:11:36Z")
Xbox One. In the sunspear class event. After buying from the shop the Tier V weapon “Flame Soul” it doesn’t appear in my weapon list. What can I do!?! --- ## [Ps4 error login](https://community.gemsofwar.com/t/ps4-error-login/43537)
**Author:** [@AussieWolf](https://community.gemsofwar.com/u/AussieWolf)\ **Replies:** 3\ **Last updated:** [September 1, 2018, 9:25am UTC](https://community.gemsofwar.com/t/ps4-error-login/43537 "2018-09-01T09:25:01Z")
Posted 2 hours ago but forgot to tag support On Ps4 for past 4 hours had the “there was a problem when trying to contact the server. Please wait a few minutes and restart your game.” Pop up The site says server status … --- ## [Guild league trophies not updating?](https://community.gemsofwar.com/t/guild-league-trophies-not-updating/44795)
**Author:** [@pnast](https://community.gemsofwar.com/u/pnast)\ **Replies:** 7\ **Last updated:** [August 28, 2018, 1:04am UTC](https://community.gemsofwar.com/t/guild-league-trophies-not-updating/44795 "2018-08-28T01:04:08Z")
Guild league trophies not updating? Anyone else seeing this? --- ## [Thought this crash issue was fixed!](https://community.gemsofwar.com/t/thought-this-crash-issue-was-fixed/44994)
**Author:** [@Zerbious](https://community.gemsofwar.com/u/Zerbious)\ **Replies:** 1\ **Last updated:** [August 31, 2018, 11:41am UTC](https://community.gemsofwar.com/t/thought-this-crash-issue-was-fixed/44994 "2018-08-31T11:41:42Z")
What you were expecting to happen, and what actually happened? I was expecting to win since I killed all opponent troops, but instead the game locked up and gave me a loss in my GW match. I used the same team for all t… --- ## [Can you block people on here?](https://community.gemsofwar.com/t/can-you-block-people-on-here/44802)
**Author:** [@truethat](https://community.gemsofwar.com/u/truethat)\ **Replies:** 7\ **Last updated:** [August 30, 2018, 6:33am UTC](https://community.gemsofwar.com/t/can-you-block-people-on-here/44802 "2018-08-30T06:33:56Z")
Is there a way to block people? The mixer queen gets under my skin and I would rather not see her posts or profile pic. Not calling anyone out just asking for a friend. --- ## [Anyone else notice that when opening chests...what it SAYS you receive never adds up?](https://community.gemsofwar.com/t/anyone-else-notice-that-when-opening-chests-what-it-says-you-receive-never-adds-up/44808)
**Author:** [@BustyMcSeamus](https://community.gemsofwar.com/u/BustyMcSeamus)\ **Replies:** 7\ **Last updated:** [August 29, 2018, 5:55am UTC](https://community.gemsofwar.com/t/anyone-else-notice-that-when-opening-chests-what-it-says-you-receive-never-adds-up/44808 "2018-08-29T05:55:51Z")
90% of the time when opening a bulk amount of chests I am ALWAYS shorted on what it says I actually received…typically with the total tally of gold and glory but I’ve seen other complaints on here that people are missin… --- ## [Missing Stat Bonus for Sin of Maraj](https://community.gemsofwar.com/t/missing-stat-bonus-for-sin-of-maraj/44759)
**Author:** [@Ashasekayi](https://community.gemsofwar.com/u/Ashasekayi)\ **Replies:** 2\ **Last updated:** [August 27, 2018, 9:31am UTC](https://community.gemsofwar.com/t/missing-stat-bonus-for-sin-of-maraj/44759 "2018-08-27T09:31:24Z")
What you were expecting to happen, and what actually happened? Once I leveled Sin of Maraj to 5 stars, I expected to get a +2 attack stat bonus. What are the steps to make it happen again? Level Sin of Maraj to 5 star… --- ## [Mythbusters event description -- incorrect grammar](https://community.gemsofwar.com/t/mythbusters-event-description-incorrect-grammar/44819)
**Author:** [@mrflippy](https://community.gemsofwar.com/u/mrflippy)\ **Replies:** 0\ **Last updated:** [August 28, 2018, 4:27am UTC](https://community.gemsofwar.com/t/mythbusters-event-description-incorrect-grammar/44819 "2018-08-28T04:27:53Z")
The “Mythbusters” even description is as follows: “Help Luther search clues amongst for ancient relics in Treasure Hunt. Gain 1 point per 10 turns.” “Search clues amongst for” doesn’t really make sense, and should prob… --- ## [Ubastet really has a 17:100 boost rate? (Fixed)](https://community.gemsofwar.com/t/ubastet-really-has-a-17-100-boost-rate-fixed/44816)
**Author:** [@vanyel](https://community.gemsofwar.com/u/vanyel)\ **Replies:** 1\ **Last updated:** [August 28, 2018, 4:02am UTC](https://community.gemsofwar.com/t/ubastet-really-has-a-17-100-boost-rate-fixed/44816 "2018-08-28T04:02:45Z")
What you were expecting to happen, and what actually happened? I expected a simple 1:6 boost as we were told it was changed to. Yes, I realize 1:6 = 17:102 which is really really close but I’m assuming this wasn’t inten… --- ## [Bracket 1 Xbox guild now 0/30 members!](https://community.gemsofwar.com/t/bracket-1-xbox-guild-now-0-30-members/44728)
**Author:** [@Fleg](https://community.gemsofwar.com/u/Fleg)\ **Replies:** 15\ **Last updated:** [August 27, 2018, 12:48pm UTC](https://community.gemsofwar.com/t/bracket-1-xbox-guild-now-0-30-members/44728 "2018-08-27T12:48:13Z")
So how will this affect Guild Wars? Can we even fight a guild with 0 members? Afaik there is no precedent to know how this will work. --- ## [Sin of Maraj cannot level](https://community.gemsofwar.com/t/sin-of-maraj-cannot-level/44674)
**Author:** [@Rhawky](https://community.gemsofwar.com/u/Rhawky)\ **Replies:** 2\ **Last updated:** [August 25, 2018, 10:16pm UTC](https://community.gemsofwar.com/t/sin-of-maraj-cannot-level/44674 "2018-08-25T22:16:11Z")
1535229577557854587887091898727|375x500 A little confused on how to unlock level 2 if I have to unlock level 5 --- ## [Troop hidding gameplay area](https://community.gemsofwar.com/t/troop-hidding-gameplay-area/42855)
**Author:** [@Sheynii](https://community.gemsofwar.com/u/Sheynii)\ **Replies:** 2\ **Last updated:** [August 23, 2018, 1:49pm UTC](https://community.gemsofwar.com/t/troop-hidding-gameplay-area/42855 "2018-08-23T13:49:00Z")
What you were expecting to happen, and what actually happened? During gameplay, one of my troop went in gameplay area and stayed there, hidding gems and preventing me to see my matches and play correctly. What are the … --- ## [Lag issue when I tap on my cards](https://community.gemsofwar.com/t/lag-issue-when-i-tap-on-my-cards/44481)
**Author:** [@Splldrong](https://community.gemsofwar.com/u/Splldrong)\ **Replies:** 1\ **Last updated:** [August 23, 2018, 3:07am UTC](https://community.gemsofwar.com/t/lag-issue-when-i-tap-on-my-cards/44481 "2018-08-23T03:07:17Z")
What you were expecting to happen, and what actually happened? I was expecting no slow down when I tap on my cards while the opponent is matching gems. When I tap on my cards while the opponent is matching gems the oppo… --- ## [How about some compensation](https://community.gemsofwar.com/t/how-about-some-compensation/44244)
**Author:** [@rojo](https://community.gemsofwar.com/u/rojo)\ **Replies:** 25\ **Last updated:** [August 23, 2018, 2:41am UTC](https://community.gemsofwar.com/t/how-about-some-compensation/44244 "2018-08-23T02:41:15Z")
Servers problems and cannot play game. This is the worst I have seen in a while. I purchased Ring of wonder and would like to get some benefit from it before it expires. I worked during the week and of course I can’t pla… --- ## [Leveling Bug - Level 300, 6x50 Gem Colors, Green one 49 instead](https://community.gemsofwar.com/t/leveling-bug-level-300-6x50-gem-colors-green-one-49-instead/44448)
**Author:** [@Koromac](https://community.gemsofwar.com/u/Koromac)\ **Replies:** 4\ **Last updated:** [August 22, 2018, 6:39am UTC](https://community.gemsofwar.com/t/leveling-bug-level-300-6x50-gem-colors-green-one-49-instead/44448 "2018-08-22T06:39:35Z")
What happened? When I reached Level 300, I saw the statistical screen for the Level up, all 6 Mana Colors were set at 50 points, I think that I selected the yellow one from 49 to 50, but I am not sure. It could have bee… --- ## [Game Freezing - mobile](https://community.gemsofwar.com/t/game-freezing-mobile/44414)
**Author:** [@Zerbious](https://community.gemsofwar.com/u/Zerbious)\ **Replies:** 2\ **Last updated:** [August 21, 2018, 12:34pm UTC](https://community.gemsofwar.com/t/game-freezing-mobile/44414 "2018-08-21T12:34:56Z")
I just completed two PvP matches on mobile. As I made the killing blow in each match, the game froze and after restarting the game I was given losses, even though I clearly won. --- ## [Dhrak-Zum and hero](https://community.gemsofwar.com/t/dhrak-zum-and-hero/44408)
**Author:** [@Rogue0257](https://community.gemsofwar.com/u/Rogue0257)\ **Replies:** 1\ **Last updated:** [August 21, 2018, 9:21am UTC](https://community.gemsofwar.com/t/dhrak-zum-and-hero/44408 "2018-08-21T09:21:43Z")
My hero is from Dhrak-Zum, but on his picture it shows he’s from Khaziel, so I dont get the 4 troops from Dhrak-Zum bonus. Is this going to be fixed? --- ## [Chat is not working](https://community.gemsofwar.com/t/chat-is-not-working/44405)
**Author:** [@Rogue0257](https://community.gemsofwar.com/u/Rogue0257)\ **Replies:** 0\ **Last updated:** [August 21, 2018, 8:48am UTC](https://community.gemsofwar.com/t/chat-is-not-working/44405 "2018-08-21T08:48:20Z")
Whenever I type in chat, in global or guild, whether with keyboard or on screen keyboard, as soon as I hit return the message disappears, as if I wrote nothing. Anyone else having this issue, just started yesterday even… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=18) [Next page](https://community.gemsofwar.com/c/support/10.md?page=20)