# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=18 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 19 --- ## [Shadow Dragon's spell Evernight bugged](https://community.gemsofwar.com/t/shadow-dragons-spell-evernight-bugged/46688)
**Author:** [@antoho](https://community.gemsofwar.com/u/antoho)\ **Replies:** 2\ **Last updated:** [September 30, 2018, 5:08pm UTC](https://community.gemsofwar.com/t/shadow-dragons-spell-evernight-bugged/46688 "2018-09-30T17:08:00Z")
Evernight is supposed to do true damage to a random enemy. With that said, I’ve been noticing it to skip this true damage application at times. If it helps, there was only one enemy left (a dryad). I noticed this bug to… --- ## [No puedo entrar en mi cuenta, ni restableciendo la contraseña](https://community.gemsofwar.com/t/no-puedo-entrar-en-mi-cuenta-ni-restableciendo-la-contrasena/46608)
**Author:** [@Alcolox](https://community.gemsofwar.com/u/Alcolox)\ **Replies:** 0\ **Last updated:** [September 28, 2018, 12:35pm UTC](https://community.gemsofwar.com/t/no-puedo-entrar-en-mi-cuenta-ni-restableciendo-la-contrasena/46608 "2018-09-28T12:35:35Z")
What you were expecting to happen, and what actually happened? What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your p… --- ## [New Trophies bugged ps4](https://community.gemsofwar.com/t/new-trophies-bugged-ps4/46499)
**Author:** [@JOS](https://community.gemsofwar.com/u/JOS)\ **Replies:** 0\ **Last updated:** [September 26, 2018, 10:23am UTC](https://community.gemsofwar.com/t/new-trophies-bugged-ps4/46499 "2018-09-26T10:23:25Z")
Hello… I have wrote to 505games (I have open a ticket, but they closed me it in few seconds).. They said to me that I must reportthe bug here… I don’t know if this is the right session… Anyway… Throphy “due another d… --- ## [Trophy problem psn](https://community.gemsofwar.com/t/trophy-problem-psn/46118)
**Author:** [@MrObscuros](https://community.gemsofwar.com/u/MrObscuros)\ **Replies:** 1\ **Last updated:** [September 26, 2018, 10:19am UTC](https://community.gemsofwar.com/t/trophy-problem-psn/46118 "2018-09-26T10:19:45Z")
Hello I am on ps4, I want to point out that the new psn trophies for the event fraction does not unlock, despite the achievement of the task for this one! Will there be a patch? or do I have to do some special things to… --- ## [Pet Rescue reward not received](https://community.gemsofwar.com/t/pet-rescue-reward-not-received/46391)
**Author:** [@jdbrusseau](https://community.gemsofwar.com/u/jdbrusseau)\ **Replies:** 3\ **Last updated:** [September 24, 2018, 4:18pm UTC](https://community.gemsofwar.com/t/pet-rescue-reward-not-received/46391 "2018-09-24T16:18:29Z")
What you were expecting to happen, and what actually happened? I completed the eighth battle in the Pet Rescue for the little fairy. the game just restarted and did not give me my reward What are the steps to make it h… --- ## [Error 768 whilst loading the game](https://community.gemsofwar.com/t/error-768-whilst-loading-the-game/46354)
**Author:** [@barkAstar](https://community.gemsofwar.com/u/barkAstar)\ **Replies:** 2\ **Last updated:** [September 23, 2018, 11:39pm UTC](https://community.gemsofwar.com/t/error-768-whilst-loading-the-game/46354 "2018-09-23T23:39:58Z")
What you were expecting to happen, and what actually happened? I click on agree for the game to load the extra assets and start. It loads a couple and then an error box pops up. Failed to load an asset. Error 768. Any… --- ## [Game eating extra turns](https://community.gemsofwar.com/t/game-eating-extra-turns/46110)
**Author:** [@TheBabyJane](https://community.gemsofwar.com/u/TheBabyJane)\ **Replies:** 8\ **Last updated:** [September 22, 2018, 12:55am UTC](https://community.gemsofwar.com/t/game-eating-extra-turns/46110 "2018-09-22T00:55:22Z")
I’m using a character in my main deck that is supposed to get an extra turn if their attack kills an enemy. I also use a goblin deck. I played for hours yesterday and the game kept blocking extra turns that I got through… --- ## [Chat problem (PS4)](https://community.gemsofwar.com/t/chat-problem-ps4/30043)
**Author:** [@sxesic](https://community.gemsofwar.com/u/sxesic)\ **Replies:** 2\ **Last updated:** [September 20, 2018, 10:52am UTC](https://community.gemsofwar.com/t/chat-problem-ps4/30043 "2018-09-20T10:52:34Z")
How can I rejoin the the chat? I left the global chat ages ago, and no options to join back. Nothing happens if I press down = no channel options. (I already restarted the game ofc) --- ## [No weapon given when purchased in weekly win Shop (Resolved)](https://community.gemsofwar.com/t/no-weapon-given-when-purchased-in-weekly-win-shop-resolved/46131)
**Author:** [@Nonsheep](https://community.gemsofwar.com/u/Nonsheep)\ **Replies:** 1\ **Last updated:** [September 19, 2018, 5:26am UTC](https://community.gemsofwar.com/t/no-weapon-given-when-purchased-in-weekly-win-shop-resolved/46131 "2018-09-19T05:26:14Z")
I purchased the bull horn weapon & I did not receive it after purchase of the $4.99 went through… Please check the known issues list before posting a bug. Note: If you are uncomfortable reporting your bug publicly you … --- ## [VIP Points questions](https://community.gemsofwar.com/t/vip-points-questions/46092)
**Author:** [@Presto](https://community.gemsofwar.com/u/Presto)\ **Replies:** 1\ **Last updated:** [September 18, 2018, 11:52am UTC](https://community.gemsofwar.com/t/vip-points-questions/46092 "2018-09-18T11:52:49Z")
Do you get 25 VIP points from buying the Daily Deal from the Dungeon Offers? I’m going to be about 25 Diamonds short by Sunday from crafting Ubastet so I’m thinking about buying the Sunday’s Daily Deal for $5 US which n… --- ## [Link my xbox one x](https://community.gemsofwar.com/t/link-my-xbox-one-x/46086)
**Author:** [@Blackice](https://community.gemsofwar.com/u/Blackice)\ **Replies:** 1\ **Last updated:** [September 18, 2018, 9:47am UTC](https://community.gemsofwar.com/t/link-my-xbox-one-x/46086 "2018-09-18T09:47:48Z")
How to link my xbox one x account to my PC on steam?? Help me with the --- ## [Achievements not unlocking](https://community.gemsofwar.com/t/achievements-not-unlocking/45937)
**Author:** [@RwHu](https://community.gemsofwar.com/u/RwHu)\ **Replies:** 7\ **Last updated:** [September 18, 2018, 12:51am UTC](https://community.gemsofwar.com/t/achievements-not-unlocking/45937 "2018-09-18T00:51:26Z")
Hey everyone, I just had a quick question and was wondering if anyone knew what the deal was. I am current a level 68, almost a 69 and I am missing some achievements that aren’t tracking. Rabble Rouser, Raid Leader, Ge… --- ## [Big glitch in gems of war](https://community.gemsofwar.com/t/big-glitch-in-gems-of-war/46061)
**Author:** [@ThaSneakyNinja](https://community.gemsofwar.com/u/ThaSneakyNinja)\ **Replies:** 0\ **Last updated:** [September 17, 2018, 11:00pm UTC](https://community.gemsofwar.com/t/big-glitch-in-gems-of-war/46061 "2018-09-17T23:00:08Z")
September 17, 2018 6:31 evening. Major terrible glitch affect all of gems of war i can’t see anything but codes and text labels like textlabel 6.0 on the roster where the ranks should be troop list is invisible. The gu… --- ## [All Seeing Eye faction event raised my permanent faction delve level every time I beat an event delve](https://community.gemsofwar.com/t/all-seeing-eye-faction-event-raised-my-permanent-faction-delve-level-every-time-i-beat-an-event-delve/45804)
**Author:** [@TheNerdful](https://community.gemsofwar.com/u/TheNerdful)\ **Replies:** 22\ **Last updated:** [September 17, 2018, 6:37pm UTC](https://community.gemsofwar.com/t/all-seeing-eye-faction-event-raised-my-permanent-faction-delve-level-every-time-i-beat-an-event-delve/45804 "2018-09-17T18:37:23Z")
Today when I went to do a delve in the All Seeing Eye faction, I found that my delve level had been increased by the number of delves I did in the faction even yesterday. This makes that faction’s delve pretty much unpla… --- ## [Game is unplayable](https://community.gemsofwar.com/t/game-is-unplayable/45973)
**Author:** [@Deadi](https://community.gemsofwar.com/u/Deadi)\ **Replies:** 11\ **Last updated:** [September 17, 2018, 3:55am UTC](https://community.gemsofwar.com/t/game-is-unplayable/45973 "2018-09-17T03:55:41Z")
FIX THE SERVERS! We have 10+ delves left from the gems spent to play the faction event. Unable to complete because of server issues. FIX THE SERVERS! FIX THE SERVERS! FIX THE SERVERS! FIX THE SERVERS! Our guild has… --- ## [Earning trophies for the guild seems broken](https://community.gemsofwar.com/t/earning-trophies-for-the-guild-seems-broken/45979)
**Author:** [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Replies:** 5\ **Last updated:** [September 16, 2018, 8:20pm UTC](https://community.gemsofwar.com/t/earning-trophies-for-the-guild-seems-broken/45979 "2018-09-16T20:20:32Z")
I go to complete a 1 Trophy match. I wanted to see our Guild trophy score change. Are completed the match and the trophy count is still the same. I went and completed another one Trophy match and it is still the same. Th… --- ## [Game doesnt show available tribute or pvp rewards](https://community.gemsofwar.com/t/game-doesnt-show-available-tribute-or-pvp-rewards/45955)
**Author:** [@Baggs](https://community.gemsofwar.com/u/Baggs)\ **Replies:** 2\ **Last updated:** [September 16, 2018, 12:42pm UTC](https://community.gemsofwar.com/t/game-doesnt-show-available-tribute-or-pvp-rewards/45955 "2018-09-16T12:42:55Z")
hell all, I read that chance of tribute applied every hour or so, so checking the game regularly increases tribute income. so I started checking in just to collect kingdom income and tributes. previously, I could just o… --- ## [Game restarted during Delve](https://community.gemsofwar.com/t/game-restarted-during-delve/45930)
**Author:** [@GarlGrimslade](https://community.gemsofwar.com/u/GarlGrimslade)\ **Replies:** 0\ **Last updated:** [September 15, 2018, 3:20pm UTC](https://community.gemsofwar.com/t/game-restarted-during-delve/45930 "2018-09-15T15:20:51Z")
I was in the middle of my third battle on a delve for the all seeing eye faction on Xbox One and the game restarted. When the game started back up, it went to the reward screen as if I had ran away. So I lost the delve. … --- ## [Anoying error when retreating from Pet rescue](https://community.gemsofwar.com/t/anoying-error-when-retreating-from-pet-rescue/45894)
**Author:** [@Crow](https://community.gemsofwar.com/u/Crow)\ **Replies:** 0\ **Last updated:** [September 14, 2018, 5:48pm UTC](https://community.gemsofwar.com/t/anoying-error-when-retreating-from-pet-rescue/45894 "2018-09-14T17:48:07Z")
What you were expecting to happen, and what actually happened? Retreating from pet rescue match. When retreating the game shows an error prompt and restarts itself. What are the steps to make it happen again? Retreati… --- ## [Tasks are out of sync](https://community.gemsofwar.com/t/tasks-are-out-of-sync/45786)
**Author:** [@AmazonJax](https://community.gemsofwar.com/u/AmazonJax)\ **Replies:** 3\ **Last updated:** [September 12, 2018, 5:14pm UTC](https://community.gemsofwar.com/t/tasks-are-out-of-sync/45786 "2018-09-12T17:14:51Z")
I saw my task was to play games with Zhul’kari troops, so I did. After 10 games or so I checked my progress (I had to win 15). When I did, I made no progress, and the task was different in detail (I needed to use Beast t… --- ## [Your connection to the server has timed out](https://community.gemsofwar.com/t/your-connection-to-the-server-has-timed-out/45354)
**Author:** [@Fameoldhall](https://community.gemsofwar.com/u/Fameoldhall)\ **Replies:** 8\ **Last updated:** [September 7, 2018, 1:13am UTC](https://community.gemsofwar.com/t/your-connection-to-the-server-has-timed-out/45354 "2018-09-07T01:13:18Z")
Can’t log in for a few hours now in Mobile device, guess I’m the only one having this issue. So I tried logging into the PC it works fine. But I wanted to play in Mobile not in PC. --- ## [Help me everybody](https://community.gemsofwar.com/t/help-me-everybody/45704)
**Author:** [@wanboo](https://community.gemsofwar.com/u/wanboo)\ **Replies:** 1\ **Last updated:** [September 11, 2018, 8:34am UTC](https://community.gemsofwar.com/t/help-me-everybody/45704 "2018-09-11T08:34:25Z")
Why? i’m From VietNam …what the hell ? clear game ! unintaller… so bad server save --- ## [Kicked out of delves](https://community.gemsofwar.com/t/kicked-out-of-delves/45540)
**Author:** [@ThreeKidsNoLife](https://community.gemsofwar.com/u/ThreeKidsNoLife)\ **Replies:** 2\ **Last updated:** [September 11, 2018, 12:57am UTC](https://community.gemsofwar.com/t/kicked-out-of-delves/45540 "2018-09-11T00:57:47Z")
So I was playing delves (lvl 90, guardian) and in the middle of the match I got booted back to the map screen and my only option was to collect rewards after only 3 battles. So I collected, went back in to fight it over … --- ## [Dragonguard Hero No Firestorm](https://community.gemsofwar.com/t/dragonguard-hero-no-firestorm/45649)
**Author:** [@offline4893](https://community.gemsofwar.com/u/offline4893)\ **Replies:** 3\ **Last updated:** [September 10, 2018, 5:39pm UTC](https://community.gemsofwar.com/t/dragonguard-hero-no-firestorm/45649 "2018-09-10T17:39:44Z")
I’m levelling the dragon guard hero and I’ve unlocked the fiestarter trait. I assumed that some sort of fire effect would happen at the start of the battle nothing happens any ideas --- ## [Challenge's not showing complete even though it was. Troops lost leves](https://community.gemsofwar.com/t/challenges-not-showing-complete-even-though-it-was-troops-lost-leves/45639)
**Author:** [@IAReaper](https://community.gemsofwar.com/u/IAReaper)\ **Replies:** 0\ **Last updated:** [September 10, 2018, 7:28am UTC](https://community.gemsofwar.com/t/challenges-not-showing-complete-even-though-it-was-troops-lost-leves/45639 "2018-09-10T07:28:31Z")
Reload completed challenge’s. Reload troop levels. I have been playing for a while now with no issues. The recent update with the underworld came out and now a good portion of my challenge’s are at 0. Even when I went a… --- ## [Game Becoming Unplayable](https://community.gemsofwar.com/t/game-becoming-unplayable/45518)
**Author:** [@IbstockMafia](https://community.gemsofwar.com/u/IbstockMafia)\ **Replies:** 5\ **Last updated:** [September 9, 2018, 1:40pm UTC](https://community.gemsofwar.com/t/game-becoming-unplayable/45518 "2018-09-09T13:40:11Z")
I am playing on Xbox One, and since the 4.0 update the server lag and troop menu freeze has gotten worse. I have to keep restarting the game after about 20 to 30 minutes to even get a game. And that darn BLUE CIRCLE OF D… --- ## [4.0 bug delve in ps4](https://community.gemsofwar.com/t/4-0-bug-delve-in-ps4/45547)
**Author:** [@idmax](https://community.gemsofwar.com/u/idmax)\ **Replies:** 0\ **Last updated:** [September 9, 2018, 6:25am UTC](https://community.gemsofwar.com/t/4-0-bug-delve-in-ps4/45547 "2018-09-09T06:25:14Z")
Bonjour voila a chaque mise a jour on rencontre des nouveaux bug. J’ai eut une coupure de courant lorsque je jouai au mode fouille. Tu relance le jeu et le mode est bloquer comme si j’avais perdus. Ceci est totalement nu… --- ## [Anyone know when technical support is active?](https://community.gemsofwar.com/t/anyone-know-when-technical-support-is-active/45504)
**Author:** [@Gohan](https://community.gemsofwar.com/u/Gohan)\ **Replies:** 1\ **Last updated:** [September 8, 2018, 12:37pm UTC](https://community.gemsofwar.com/t/anyone-know-when-technical-support-is-active/45504 "2018-09-08T12:37:08Z")
I’m trying to recover my account and was wondering if anyone knows when technical support is active --- ## [Any new chances to link accounts with pc / mobile](https://community.gemsofwar.com/t/any-new-chances-to-link-accounts-with-pc-mobile/45416)
**Author:** [@FaSCoRP](https://community.gemsofwar.com/u/FaSCoRP)\ **Replies:** 4\ **Last updated:** [September 7, 2018, 10:29pm UTC](https://community.gemsofwar.com/t/any-new-chances-to-link-accounts-with-pc-mobile/45416 "2018-09-07T22:29:15Z")
I am aware that this was asked before on 2017 and I read the answer but, since that time we saw many consoles sharing progress accounts withing other systems like in games as Rocket League, Fortnite/ I believe that PS4 … --- ## [Is it me or 4.0 drains mobile battery faster?](https://community.gemsofwar.com/t/is-it-me-or-4-0-drains-mobile-battery-faster/45303)
**Author:** [@Magius](https://community.gemsofwar.com/u/Magius)\ **Replies:** 7\ **Last updated:** [September 7, 2018, 3:24am UTC](https://community.gemsofwar.com/t/is-it-me-or-4-0-drains-mobile-battery-faster/45303 "2018-09-07T03:24:00Z")
I have set the graphics to low and disable any effects. Yet it felt that version 4.0 drains my phone battery way faster than the previous version. Is there a way to remove the water ripple effect? Samsung Galaxy S5 Neo. … [Previous page](https://community.gemsofwar.com/c/support/10.md?page=17) [Next page](https://community.gemsofwar.com/c/support/10.md?page=19)