# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=17 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 18 --- ## [Alright to play on both Android and iOS?](https://community.gemsofwar.com/t/alright-to-play-on-both-android-and-ios/48232)
**Author:** [@Jerry](https://community.gemsofwar.com/u/Jerry)\ **Replies:** 8\ **Last updated:** [November 9, 2018, 12:58am UTC](https://community.gemsofwar.com/t/alright-to-play-on-both-android-and-ios/48232 "2018-11-09T00:58:47Z")
So I got an Android phone I’m playing on and I may buy an iPad. Can I use the same account on both devices? Is there anything to think about? Any problems? --- ## [(Resolved) Xbox error with sync](https://community.gemsofwar.com/t/resolved-xbox-error-with-sync/48483)
**Author:** [@Mirelord](https://community.gemsofwar.com/u/Mirelord)\ **Replies:** 1\ **Last updated:** [November 6, 2018, 7:01am UTC](https://community.gemsofwar.com/t/resolved-xbox-error-with-sync/48483 "2018-11-06T07:01:23Z")
My Xbox didn’t sync my data properly for some reason and now it’s not showing any text for anything in the game and it says that Tower of Doom hasn’t arrived yet. Can anyone help at all? --- ## [I can not enter the PVP, a permanent error](https://community.gemsofwar.com/t/i-can-not-enter-the-pvp-a-permanent-error/48428)
**Author:** [@Arhio](https://community.gemsofwar.com/u/Arhio)\ **Replies:** 0\ **Last updated:** [November 5, 2018, 3:08pm UTC](https://community.gemsofwar.com/t/i-can-not-enter-the-pvp-a-permanent-error/48428 "2018-11-05T15:08:15Z")
I can not enter the PVP, a permanent error. It all started on Monday, after updating the game, just does not see the general chat, the gold contribution to the guild is not protected. Before the update, everything was fi… --- ## [Cliffy error and server issues](https://community.gemsofwar.com/t/cliffy-error-and-server-issues/48404)
**Author:** [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Replies:** 5\ **Last updated:** [November 5, 2018, 7:42am UTC](https://community.gemsofwar.com/t/cliffy-error-and-server-issues/48404 "2018-11-05T07:42:21Z")
Can’t have a new mode without the issues. Smh --- ## [Weapon for new hero class not appearing in inventory after tier purchase/250 battles](https://community.gemsofwar.com/t/weapon-for-new-hero-class-not-appearing-in-inventory-after-tier-purchase-250-battles/48223)
**Author:** [@Bassrusher](https://community.gemsofwar.com/u/Bassrusher)\ **Replies:** 11\ **Last updated:** [November 5, 2018, 2:58am UTC](https://community.gemsofwar.com/t/weapon-for-new-hero-class-not-appearing-in-inventory-after-tier-purchase-250-battles/48223 "2018-11-05T02:58:31Z")
Just wanted to get the jump on this issue before it goes live tomorrow. Good luck! --- ## [Chat bug additional info](https://community.gemsofwar.com/t/chat-bug-additional-info/47934)
**Author:** [@AmberPeacemaker](https://community.gemsofwar.com/u/AmberPeacemaker)\ **Replies:** 4\ **Last updated:** [November 1, 2018, 4:18am UTC](https://community.gemsofwar.com/t/chat-bug-additional-info/47934 "2018-11-01T04:18:13Z")
What you were expecting to happen, and what actually happened? Chat went doublespeak. Tagging @Kafka as this dev has been working on chat issues for a while. What are the steps to make it happen again? Unknown Do yo… --- ## [GoW + Malware bytes = malicious website detected](https://community.gemsofwar.com/t/gow-malware-bytes-malicious-website-detected/19557)
**Author:** [@Mad\_Butch](https://community.gemsofwar.com/u/Mad_Butch)\ **Replies:** 8\ **Last updated:** [February 8, 2017, 7:25am UTC](https://community.gemsofwar.com/t/gow-malware-bytes-malicious-website-detected/19557 "2017-02-08T07:25:34Z")
The game was running fine, then at the end of a battle (after playing for a few hours) I get a malware bytes anti malware popup saying: malicious website detected. The game doesn’t even boot up anymore now: And from… --- ## [How to link account fromxbox](https://community.gemsofwar.com/t/how-to-link-account-fromxbox/48126)
**Author:** [@Robrozboj](https://community.gemsofwar.com/u/Robrozboj)\ **Replies:** 2\ **Last updated:** [October 31, 2018, 12:19am UTC](https://community.gemsofwar.com/t/how-to-link-account-fromxbox/48126 "2018-10-31T00:19:23Z")
I need to connect account from xbox on my mobile Android. How can I do that?? --- ## [Bug Flammifer - no extra turn](https://community.gemsofwar.com/t/bug-flammifer-no-extra-turn/48027)
**Author:** [@L\_InDiEn](https://community.gemsofwar.com/u/L_InDiEn)\ **Replies:** 6\ **Last updated:** [October 29, 2018, 1:32am UTC](https://community.gemsofwar.com/t/bug-flammifer-no-extra-turn/48027 "2018-10-29T01:32:51Z")
Quand je lance Flammifère et que j’obtiens un match de 4 ou 5 avec les gemmes rouges créés je n’ai pas de tour supp. --- ## [Weapon changed during battle](https://community.gemsofwar.com/t/weapon-changed-during-battle/47988)
**Author:** [@PsyTech](https://community.gemsofwar.com/u/PsyTech)\ **Replies:** 1\ **Last updated:** [October 29, 2018, 12:22am UTC](https://community.gemsofwar.com/t/weapon-changed-during-battle/47988 "2018-10-29T00:22:15Z")
My Jar of Eyes turned into Crossbow Of the Exile during combat. It ended up doing 24 true damage to an enemy. --- ## [Delve Room Multipliers aren't Multiplying](https://community.gemsofwar.com/t/delve-room-multipliers-arent-multiplying/47966)
**Author:** [@Nonsheep](https://community.gemsofwar.com/u/Nonsheep)\ **Replies:** 3\ **Last updated:** [October 28, 2018, 3:02pm UTC](https://community.gemsofwar.com/t/delve-room-multipliers-arent-multiplying/47966 "2018-10-28T15:02:12Z")
Was playing a Delve in Sea of Sorrow Level 80 with a start of 2.0, played the 1st room of 1.2 multiplier, should have brought my next room to 2.4, if we are multiplying here. Instead it added the .2 for a room total of 2… --- ## [\[XBOX\] Connection Error 103. Xbox Live is down?](https://community.gemsofwar.com/t/xbox-connection-error-103-xbox-live-is-down/47915)
**Author:** [@Theicla](https://community.gemsofwar.com/u/Theicla)\ **Replies:** 1\ **Last updated:** [October 27, 2018, 8:10am UTC](https://community.gemsofwar.com/t/xbox-connection-error-103-xbox-live-is-down/47915 "2018-10-27T08:10:29Z")
Unable to load the game for the entire evening, now. I’m getting this: SERVER ISSUES There is an issue connecting to the Gems of War servers. It may be an internet problem, or a server issue. Please be patient, and tr… --- ## [Error 768 while loading](https://community.gemsofwar.com/t/error-768-while-loading/47694)
**Author:** [@Telor28](https://community.gemsofwar.com/u/Telor28)\ **Replies:** 4\ **Last updated:** [October 27, 2018, 6:32am UTC](https://community.gemsofwar.com/t/error-768-while-loading/47694 "2018-10-27T06:32:54Z")
Hi. Whenever I try to open the game (Xbox 1) there is a message os error 768. The game does not load. What’s the solution for that? I’ve tried Uninstalling and installing again but it didn’t work. --- ## [Why are the champion in Paragon the same person](https://community.gemsofwar.com/t/why-are-the-champion-in-paragon-the-same-person/47705)
**Author:** [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Replies:** 9\ **Last updated:** [October 24, 2018, 6:21pm UTC](https://community.gemsofwar.com/t/why-are-the-champion-in-paragon-the-same-person/47705 "2018-10-24T18:21:39Z")
I don’t want to post a screenshot if it’ll be considered a call-out but against the guild were playing today the champion and the Paragon are the same person. What is going on with that? --- ## [Philsopher's Stone subscription](https://community.gemsofwar.com/t/philsophers-stone-subscription/47613)
**Author:** [@Pmacejr](https://community.gemsofwar.com/u/Pmacejr)\ **Replies:** 1\ **Last updated:** [October 22, 2018, 9:06pm UTC](https://community.gemsofwar.com/t/philsophers-stone-subscription/47613 "2018-10-22T21:06:17Z")
I am being billed for a recurring subscription for Philsopher’s Stone that I did not sign up for. I cannot find it in game to cancel nor can I see how long I have been getting charged for it. What can I do? Xbox user --- ## [Aufsteiger Bereich](https://community.gemsofwar.com/t/aufsteiger-bereich/47608)
**Author:** [@Meli1991](https://community.gemsofwar.com/u/Meli1991)\ **Replies:** 1\ **Last updated:** [October 22, 2018, 8:17pm UTC](https://community.gemsofwar.com/t/aufsteiger-bereich/47608 "2018-10-22T20:17:25Z")
Hallo ich suche seit Tagen den Aufsteiger Bereich ich finde es auf der PS4 nicht. Kann mir vielleicht weiter helfen Vielen Dank in vorraus LG --- ## [Cannot launch Gems of War on Steam](https://community.gemsofwar.com/t/cannot-launch-gems-of-war-on-steam/47339)
**Author:** [@rethanon](https://community.gemsofwar.com/u/rethanon)\ **Replies:** 9\ **Last updated:** [October 21, 2018, 9:40pm UTC](https://community.gemsofwar.com/t/cannot-launch-gems-of-war-on-steam/47339 "2018-10-21T21:40:53Z")
Platform, device version and operating system: PC (Steam), Windows 10 Screenshot or image: What you were expecting to happen, and what actually happened: When I try to launch Gems of War in Steam I get a message bo… --- ## [How to delete an account](https://community.gemsofwar.com/t/how-to-delete-an-account/47501)
**Author:** [@venomsimf](https://community.gemsofwar.com/u/venomsimf)\ **Replies:** 1\ **Last updated:** [October 19, 2018, 7:28pm UTC](https://community.gemsofwar.com/t/how-to-delete-an-account/47501 "2018-10-19T19:28:30Z")
how to delete an account to start a new game? --- ## [Making guild for 200 gold not given](https://community.gemsofwar.com/t/making-guild-for-200-gold-not-given/47378)
**Author:** [@sweeneytodd104](https://community.gemsofwar.com/u/sweeneytodd104)\ **Replies:** 0\ **Last updated:** [October 16, 2018, 5:25pm UTC](https://community.gemsofwar.com/t/making-guild-for-200-gold-not-given/47378 "2018-10-16T17:25:00Z")
Hi I made a guild called the people’s Republic about 6 months ago and it has not popped so is it a glitch or do I need to something else to make it happen anyone’s advice will be greatly appreciated. I am on the xbox one… --- ## [Gnome fix PLEASE](https://community.gemsofwar.com/t/gnome-fix-please/47300)
**Author:** [@BRYXX](https://community.gemsofwar.com/u/BRYXX)\ **Replies:** 4\ **Last updated:** [October 16, 2018, 11:25am UTC](https://community.gemsofwar.com/t/gnome-fix-please/47300 "2018-10-16T11:25:58Z")
With the release of the soul gnome, could now please remove “souls” from the drop pool of standard treasure gnomes? In theory, this would increase the chance of a vault key ever so slightly:)) --- ## [Guild Task - No reward](https://community.gemsofwar.com/t/guild-task-no-reward/47346)
**Author:** [@bralani](https://community.gemsofwar.com/u/bralani)\ **Replies:** 0\ **Last updated:** [October 16, 2018, 1:42am UTC](https://community.gemsofwar.com/t/guild-task-no-reward/47346 "2018-10-16T01:42:12Z")
Platform, device version and operating system: PC, Windows Screenshot or image: What you were expecting to happen, and what actually happened: I went to my mail to claim my task rewards, and found that many reward… --- ## [Changing Weapons](https://community.gemsofwar.com/t/changing-weapons/47333)
**Author:** [@RoamCajun63](https://community.gemsofwar.com/u/RoamCajun63)\ **Replies:** 3\ **Last updated:** [October 16, 2018, 12:30am UTC](https://community.gemsofwar.com/t/changing-weapons/47333 "2018-10-16T00:30:35Z")
How do you change weapons now after the September upgrade??? Cypher, customer service agent, said to go to Hero profile and it is not there. It is also not in the Troops screen menu. So how do you change your weapon n… --- ## [The game just crashed](https://community.gemsofwar.com/t/the-game-just-crashed/47280)
**Author:** [@AngrySquirrel](https://community.gemsofwar.com/u/AngrySquirrel)\ **Replies:** 1\ **Last updated:** [October 15, 2018, 8:22pm UTC](https://community.gemsofwar.com/t/the-game-just-crashed/47280 "2018-10-15T20:22:37Z")
What you were expecting to happen, and what actually happened? I expected to open up the game but it crashed What are the steps to make it happen again? open crash Do you have any screenshots or video you want to sha… --- ## [Не запускается, появляется отчёт об ошибках](https://community.gemsofwar.com/t/topic/46978)
**Author:** [@Holly](https://community.gemsofwar.com/u/Holly)\ **Replies:** 5\ **Last updated:** [October 12, 2018, 2:56am UTC](https://community.gemsofwar.com/t/topic/46978 "2018-10-12T02:56:07Z")
После первого успешного запуска игра перестала включаться. Переустановка и перезагрузка не помогли. --- ## [PS4: Does Built-In "Report Problem" help the devs?](https://community.gemsofwar.com/t/ps4-does-built-in-report-problem-help-the-devs/47086)
**Author:** [@Live](https://community.gemsofwar.com/u/Live)\ **Replies:** 1\ **Last updated:** [October 11, 2018, 5:43am UTC](https://community.gemsofwar.com/t/ps4-does-built-in-report-problem-help-the-devs/47086 "2018-10-11T05:43:36Z")
When Gems of Wars crashes on the PS4, like every other game after that you get a menu, where you can choose “Report Problem” (optional with video). I always did this in the past and also asked myself: Does this report r… --- ## [I play on Xbox One, and for awhile now](https://community.gemsofwar.com/t/i-play-on-xbox-one-and-for-awhile-now/47083)
**Author:** [@vincitydaimo](https://community.gemsofwar.com/u/vincitydaimo)\ **Replies:** 0\ **Last updated:** [October 10, 2018, 4:56am UTC](https://community.gemsofwar.com/t/i-play-on-xbox-one-and-for-awhile-now/47083 "2018-10-10T04:56:08Z")
hey bro , I play on Xbox One, and for awhile now the constant loading blue circle and the server slow down is making the game REALLY UNPLAYABLE. I love this game so much, but this is starting to put me off the game at th… --- ## [Gob-chomper disappeared](https://community.gemsofwar.com/t/gob-chomper-disappeared/47056)
**Author:** [@AmazonJax](https://community.gemsofwar.com/u/AmazonJax)\ **Replies:** 5\ **Last updated:** [October 9, 2018, 5:48pm UTC](https://community.gemsofwar.com/t/gob-chomper-disappeared/47056 "2018-10-09T17:48:45Z")
While playing a pet rescue (goblin team, so I use 4 gob chompers, mythic), one of them disappeared. I assumed something random happened and it got eliminated. When the next round played, I only had 3. I edited my teams a… --- ## [Синхронизация from PS4 to PC](https://community.gemsofwar.com/t/from-ps4-to-pc/45990)
**Author:** [@Timofeika](https://community.gemsofwar.com/u/Timofeika)\ **Replies:** 5\ **Last updated:** [October 6, 2018, 2:34pm UTC](https://community.gemsofwar.com/t/from-ps4-to-pc/45990 "2018-10-06T14:34:40Z")
Played on PS4 decided to start playing on PC. how can I sync my process from PS4 to PC? THX from Russia. --- ## [Inconsistent "Gems" Displays (Pre Cast)](https://community.gemsofwar.com/t/inconsistent-gems-displays-pre-cast/46832)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 3\ **Last updated:** [October 6, 2018, 4:11am UTC](https://community.gemsofwar.com/t/inconsistent-gems-displays-pre-cast/46832 "2018-10-06T04:11:12Z")
Sort of hard to describe without pics so… This is Emperor Liang, showing no skulls or doomskulls: This is Diviner, showing no skulls but showing doomskulls: And this is the board: I was just looking for a coun… --- ## [Wish You Would Fix Your Constant Server Issues](https://community.gemsofwar.com/t/wish-you-would-fix-your-constant-server-issues/46772)
**Author:** [@IbstockMafia](https://community.gemsofwar.com/u/IbstockMafia)\ **Replies:** 0\ **Last updated:** [October 2, 2018, 4:07pm UTC](https://community.gemsofwar.com/t/wish-you-would-fix-your-constant-server-issues/46772 "2018-10-02T16:07:26Z")
I play on Xbox One, and for awhile now the constant loading blue circle and the server slow down is making the game REALLY UNPLAYABLE. I love this game so much, but this is starting to put me off the game at the minute. [Previous page](https://community.gemsofwar.com/c/support/10.md?page=16) [Next page](https://community.gemsofwar.com/c/support/10.md?page=18)