# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=14 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 15 --- ## [New UI - Unplayable with vision disability, need help](https://community.gemsofwar.com/t/new-ui-unplayable-with-vision-disability-need-help/31720)
**Author:** [@Sheba](https://community.gemsofwar.com/u/Sheba)\ **Replies:** 19\ **Last updated:** [October 19, 2017, 11:35pm UTC](https://community.gemsofwar.com/t/new-ui-unplayable-with-vision-disability-need-help/31720 "2017-10-19T23:35:00Z")
Hello, I’m not a native English speaker, but I will try to describe things as good as possible. With the new UI, the game is for me not playable anymore because of my visual disability. I am partially blind on one eye,… --- ## [Running multiple accounts on Android?](https://community.gemsofwar.com/t/running-multiple-accounts-on-android/47374)
**Author:** [@BelethS](https://community.gemsofwar.com/u/BelethS)\ **Replies:** 2\ **Last updated:** [October 18, 2018, 8:58am UTC](https://community.gemsofwar.com/t/running-multiple-accounts-on-android/47374 "2018-10-18T08:58:01Z")
Hello all. Have a question that I hope fits in the support section. Been searching the forums, and found that you can play two different accounts on pc, but no info about mobile versions (Android). If I understood rig… --- ## [Утерян ключ от хранилище карликов из-за вылета с игры](https://community.gemsofwar.com/t/topic/53089)
**Author:** [@Bellato\_spb](https://community.gemsofwar.com/u/Bellato_spb)\ **Replies:** 2\ **Last updated:** [March 18, 2019, 8:37am UTC](https://community.gemsofwar.com/t/topic/53089 "2019-03-18T08:37:46Z")
Зашёл в игру с мобильного телефона “хранилище карликов”, после чего игра свернулась. Запускают игру заново, в игру не вернули и ключ от хранилища тоже потерян. Чтобы получить этот ключ я потратил не мало времени и сил, з… --- ## [Lagging in Explorer](https://community.gemsofwar.com/t/lagging-in-explorer/53084)
**Author:** [@SpiritOfBlooski](https://community.gemsofwar.com/u/SpiritOfBlooski)\ **Replies:** 0\ **Last updated:** [March 18, 2019, 1:58am UTC](https://community.gemsofwar.com/t/lagging-in-explorer/53084 "2019-03-18T01:58:34Z")
All of a sudden Xbox One got extremely laggy. --- ## [Silent Night Weapon missing? PS4](https://community.gemsofwar.com/t/silent-night-weapon-missing-ps4/53027)
**Author:** [@Doll](https://community.gemsofwar.com/u/Doll)\ **Replies:** 0\ **Last updated:** [March 16, 2019, 3:42pm UTC](https://community.gemsofwar.com/t/silent-night-weapon-missing-ps4/53027 "2019-03-16T15:42:02Z")
I had the weapon Silent Night, it was from an old event that I purchased with glory, it was available around Christmas with Ragnagord. I definitely had the weapon a few of my Guild mates are also missing it, (the ones th… --- ## [Full screen ads](https://community.gemsofwar.com/t/full-screen-ads/51236)
**Author:** [@HootyMcOwlFace](https://community.gemsofwar.com/u/HootyMcOwlFace)\ **Replies:** 10\ **Last updated:** [March 15, 2019, 5:01am UTC](https://community.gemsofwar.com/t/full-screen-ads/51236 "2019-03-15T05:01:08Z")
Posting this here because it isn’t a bug, but there doesn’t seem to be anywhere else to discuss it. What you were expecting to happen, and what actually happened? Multiple times per day when playing GOW on PC, I get fu… --- ## [Game not launching using it's .exe file (workaround)](https://community.gemsofwar.com/t/game-not-launching-using-its-exe-file-workaround/52505)
**Author:** [@Praam](https://community.gemsofwar.com/u/Praam)\ **Replies:** 2\ **Last updated:** [March 15, 2019, 4:18am UTC](https://community.gemsofwar.com/t/game-not-launching-using-its-exe-file-workaround/52505 "2019-03-15T04:18:39Z")
Posting this in case it helps someone else. It’s an old issue, been around since the Unity switch so I assume it’s a known one and it isn’t going away any time soon :slight\_smile: I use a launcher for anything and ever… --- ## [Dawnbringer/Mercy](https://community.gemsofwar.com/t/dawnbringer-mercy/52738)
**Author:** [@Isak](https://community.gemsofwar.com/u/Isak)\ **Replies:** 19\ **Last updated:** [March 15, 2019, 3:56am UTC](https://community.gemsofwar.com/t/dawnbringer-mercy/52738 "2019-03-15T03:56:30Z")
What you were expecting to happen, and what actually happened? What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your p… --- ## [GW schedule vs all guilds from another bracket](https://community.gemsofwar.com/t/gw-schedule-vs-all-guilds-from-another-bracket/52818)
**Author:** [@madking](https://community.gemsofwar.com/u/madking)\ **Replies:** 3\ **Last updated:** [March 15, 2019, 2:51am UTC](https://community.gemsofwar.com/t/gw-schedule-vs-all-guilds-from-another-bracket/52818 "2019-03-15T02:51:41Z")
What you were expecting to happen, and what actually happened? We are in bracket 254, and our weekly schedule set us vs guilds from bracket 253 What are the steps to make it happen again? I don’t know how this happene… --- ## [My count gems of war](https://community.gemsofwar.com/t/my-count-gems-of-war/52766)
**Author:** [@neleishon](https://community.gemsofwar.com/u/neleishon)\ **Replies:** 2\ **Last updated:** [March 15, 2019, 2:48am UTC](https://community.gemsofwar.com/t/my-count-gems-of-war/52766 "2019-03-15T02:48:28Z")
Hi! I chance my phone and now i can’t use my count in the Game. I wouldn’t like start the begining… Any way to help me? --- ## [Lost account (15char)](https://community.gemsofwar.com/t/lost-account-15char/52790)
**Author:** [@maikhoamkv](https://community.gemsofwar.com/u/maikhoamkv)\ **Replies:** 3\ **Last updated:** [March 15, 2019, 2:48am UTC](https://community.gemsofwar.com/t/lost-account-15char/52790 "2019-03-15T02:48:04Z")
help me… How to uninstall the game and then lose the account … --- ## [Occasionally not receiving extra turn on Skeleton Key kills](https://community.gemsofwar.com/t/occasionally-not-receiving-extra-turn-on-skeleton-key-kills/52653)
**Author:** [@FeudalRaptor](https://community.gemsofwar.com/u/FeudalRaptor)\ **Replies:** 8\ **Last updated:** [March 6, 2019, 10:00am UTC](https://community.gemsofwar.com/t/occasionally-not-receiving-extra-turn-on-skeleton-key-kills/52653 "2019-03-06T10:00:01Z")
Every so often when killing an enemy when Skeleton key spell, I will not receive an extra turn. From what I can tell, it only ever happens when the spell doesn’t kill the first enemy but DOES kill the last enemy. That … --- ## [Flash Offer Error](https://community.gemsofwar.com/t/flash-offer-error/52537)
**Author:** [@JonathanStriker](https://community.gemsofwar.com/u/JonathanStriker)\ **Replies:** 2\ **Last updated:** [March 4, 2019, 6:36am UTC](https://community.gemsofwar.com/t/flash-offer-error/52537 "2019-03-04T06:36:19Z")
I opened up my game and it said there was a Flash Offer for $1.99 for a minor Clans Orb and 100 Gems with a Stock of 5. I purchased 4 of them, went to go purchase the 5 one, the Flash Offer icon disappeared and now I can… --- ## [Error After Update: Reference Error](https://community.gemsofwar.com/t/error-after-update-reference-error/17098)
**Author:** [@Maoortha](https://community.gemsofwar.com/u/Maoortha)\ **Replies:** 4\ **Last updated:** [December 22, 2016, 4:05am UTC](https://community.gemsofwar.com/t/error-after-update-reference-error/17098 "2016-12-22T04:05:17Z")
Every single time I try to log into the game it keeps showing me Error ReferenceError: newTask is not defined And so on, and I can’t get onto it. Its been like this for three days. I’ve deleted the game, restarted the… --- ## [US servers timing out - Game not Loading](https://community.gemsofwar.com/t/us-servers-timing-out-game-not-loading/52501)
**Author:** [@Nonsheep](https://community.gemsofwar.com/u/Nonsheep)\ **Replies:** 2\ **Last updated:** [February 28, 2019, 6:46pm UTC](https://community.gemsofwar.com/t/us-servers-timing-out-game-not-loading/52501 "2019-02-28T18:46:18Z")
Is there something going on? Hello? Why is this going on now? --- ## [Problem connecting to server](https://community.gemsofwar.com/t/problem-connecting-to-server/43052)
**Author:** [@FoxxieFire](https://community.gemsofwar.com/u/FoxxieFire)\ **Replies:** 11\ **Last updated:** [February 28, 2019, 10:17am UTC](https://community.gemsofwar.com/t/problem-connecting-to-server/43052 "2019-02-28T10:17:22Z")
I keep getting an error msg when I open the game up on my Android. It was working fine then all the sudden stopped while I was trying to save Moon Moon the pet. The error says (There was a problem when trying to contact … --- ## [PS4 Chat window glitch/ bug](https://community.gemsofwar.com/t/ps4-chat-window-glitch-bug/22916)
**Author:** [@00QuanT](https://community.gemsofwar.com/u/00QuanT)\ **Replies:** 6\ **Last updated:** [July 8, 2017, 8:34pm UTC](https://community.gemsofwar.com/t/ps4-chat-window-glitch-bug/22916 "2017-07-08T20:34:37Z")
When I press the PS4 touch pad accidentally or otherwise at any time (menu, battle etc.), the chat window appears and I am unable to remove it unless I restart the game. I am unable to select “disconnect” as the sub laye… --- ## [New Doom Weapon is not awarded](https://community.gemsofwar.com/t/new-doom-weapon-is-not-awarded/52374)
**Author:** [@Cindy](https://community.gemsofwar.com/u/Cindy)\ **Replies:** 4\ **Last updated:** [February 26, 2019, 1:48am UTC](https://community.gemsofwar.com/t/new-doom-weapon-is-not-awarded/52374 "2019-02-26T01:48:40Z")
The New Doom Weapon was not awarded after purchase. PC --- ## [Error on loading game - every time PC version](https://community.gemsofwar.com/t/error-on-loading-game-every-time-pc-version/52320)
**Author:** [@Lagertha](https://community.gemsofwar.com/u/Lagertha)\ **Replies:** 1\ **Last updated:** [February 25, 2019, 2:28am UTC](https://community.gemsofwar.com/t/error-on-loading-game-every-time-pc-version/52320 "2019-02-25T02:28:01Z")
What you were expecting to happen, and what actually happened? I was expecting the game to load. I get the error and if I click Yes or NO the game closes . It will launch the game normally the next try but almost never … --- ## [Account problem account reset](https://community.gemsofwar.com/t/account-problem-account-reset/42286)
**Author:** [@Mina1101](https://community.gemsofwar.com/u/Mina1101)\ **Replies:** 21\ **Last updated:** [July 10, 2018, 7:57pm UTC](https://community.gemsofwar.com/t/account-problem-account-reset/42286 "2018-07-10T19:57:57Z")
Hello a guild member of us was level 1299 and now he is level 5 he has lost everything what is that he has nothing more than his account would be completely deleted please help --- ## [Can't talk in Global chat or guild chat](https://community.gemsofwar.com/t/cant-talk-in-global-chat-or-guild-chat/52145)
**Author:** [@Lagertha](https://community.gemsofwar.com/u/Lagertha)\ **Replies:** 10\ **Last updated:** [February 20, 2019, 5:26pm UTC](https://community.gemsofwar.com/t/cant-talk-in-global-chat-or-guild-chat/52145 "2019-02-20T17:26:20Z")
I’m sure it’s something I must have done because it worked a while back but I recall a announcement was made that the chat had to be shut down for a short while and ever since then I could not get back into it. When … --- ## [I unlocked the crystal axe never got it](https://community.gemsofwar.com/t/i-unlocked-the-crystal-axe-never-got-it/52212)
**Author:** [@DubiousPython](https://community.gemsofwar.com/u/DubiousPython)\ **Replies:** 11\ **Last updated:** [February 19, 2019, 6:48am UTC](https://community.gemsofwar.com/t/i-unlocked-the-crystal-axe-never-got-it/52212 "2019-02-19T06:48:01Z")
What you were expecting to happen, and what actually happened? To get the weapon What are the steps to make it happen again? There are none its purchased Do you have any screenshots or video you want to share with us… --- ## [Disenchant treshold error](https://community.gemsofwar.com/t/disenchant-treshold-error/1217)
**Author:** [@tweetypl](https://community.gemsofwar.com/u/tweetypl)\ **Replies:** 7\ **Last updated:** [February 18, 2019, 5:43am UTC](https://community.gemsofwar.com/t/disenchant-treshold-error/1217 "2019-02-18T05:43:30Z")
What you were expecting to happen, and what actually happened? I set the disenchant treshold to 4 and clicked disenchant all extra copies of all creatures. I was expecting that it will disenchant every troop that i have… --- ## [Xbox server issues](https://community.gemsofwar.com/t/xbox-server-issues/39400)
**Author:** [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Replies:** 98\ **Last updated:** [February 17, 2019, 10:25pm UTC](https://community.gemsofwar.com/t/xbox-server-issues/39400 "2019-02-17T22:25:56Z")
I don’t know what going on today but the server keep disconnecting, it doesn’t look good for new kingdom tomorow. One thing is sure i won’t open any chest at the reset, i expect bugs as usual --- ## [Gnome Weekend \<== BS](https://community.gemsofwar.com/t/gnome-weekend-bs/52139)
**Author:** [@Nonsheep](https://community.gemsofwar.com/u/Nonsheep)\ **Replies:** 2\ **Last updated:** [February 16, 2019, 5:49pm UTC](https://community.gemsofwar.com/t/gnome-weekend-bs/52139 "2019-02-16T17:49:09Z")
Why is it that during an “Event” Gnomes are extinct? Even when playing in Explore with a Sunbird team 3 gnomes say hello an hour & THIS is a Gnome Event? Come on what is with the Makers already? You seem to let battle c… --- ## [Login servers down?](https://community.gemsofwar.com/t/login-servers-down/52048)
**Author:** [@axxis34](https://community.gemsofwar.com/u/axxis34)\ **Replies:** 1\ **Last updated:** [February 13, 2019, 7:20pm UTC](https://community.gemsofwar.com/t/login-servers-down/52048 "2019-02-13T19:20:59Z")
Using steam to play the game, went to login as usual. Got the loading screen with the spining thing. For 20+ mins. ie cant get into the game! --- ## [Casting lag fixed by being frozen?](https://community.gemsofwar.com/t/casting-lag-fixed-by-being-frozen/52043)
**Author:** [@Siberiaan](https://community.gemsofwar.com/u/Siberiaan)\ **Replies:** 0\ **Last updated:** [February 13, 2019, 3:44pm UTC](https://community.gemsofwar.com/t/casting-lag-fixed-by-being-frozen/52043 "2019-02-13T15:44:01Z")
So I was playing in the Faction event last night and noticed something a little strange. Usually when I cast hero weapons, there is an insane amount of lag, however, all of the hero weapons I currently use are maxed so I… --- ## [Dungeon - 4 match sometimes does not give extra turn](https://community.gemsofwar.com/t/dungeon-4-match-sometimes-does-not-give-extra-turn/51966)
**Author:** [@Lagertha](https://community.gemsofwar.com/u/Lagertha)\ **Replies:** 4\ **Last updated:** [February 11, 2019, 7:18pm UTC](https://community.gemsofwar.com/t/dungeon-4-match-sometimes-does-not-give-extra-turn/51966 "2019-02-11T19:18:23Z")
I am 100% positive this time and I even saved the video from it, when I was just playing in the Dungeon against the 2nd Mini-Boss I know I did a 4 way match and yet I failed to get an extra turn. Is there anything that … --- ## [You are not involved in the current Guild War](https://community.gemsofwar.com/t/you-are-not-involved-in-the-current-guild-war/51964)
**Author:** [@littleblueducktales](https://community.gemsofwar.com/u/littleblueducktales)\ **Replies:** 2\ **Last updated:** [February 11, 2019, 12:23pm UTC](https://community.gemsofwar.com/t/you-are-not-involved-in-the-current-guild-war/51964 "2019-02-11T12:23:12Z")
What you were expecting to happen, and what actually happened? I can’t access Guild Wars. Friends from other guilds report that they are having the same issue! What are the steps to make it happen again? Open the Gui… --- ## [Hero Just got nurfed](https://community.gemsofwar.com/t/hero-just-got-nurfed/51821)
**Author:** [@Lagertha](https://community.gemsofwar.com/u/Lagertha)\ **Replies:** 5\ **Last updated:** [February 11, 2019, 8:28am UTC](https://community.gemsofwar.com/t/hero-just-got-nurfed/51821 "2019-02-11T08:28:31Z")
I could do 23 dame using my Hero Weapon but suddenly it was Nurfed down to 18, and that just pisses me off. If things like this can happen I’m going to play a whole lot less. A Picture of it a short while back before th… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=13) [Next page](https://community.gemsofwar.com/c/support/10.md?page=15)