# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=13 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 14 --- ## [Weird costings of gems in the shop](https://community.gemsofwar.com/t/weird-costings-of-gems-in-the-shop/34383)
**Author:** [@Fleg](https://community.gemsofwar.com/u/Fleg)\ **Replies:** 5\ **Last updated:** [April 26, 2019, 5:29am UTC](https://community.gemsofwar.com/t/weird-costings-of-gems-in-the-shop/34383 "2019-04-26T05:29:04Z")
$5 Stack of gems buys you 50 gems $10 Bag of gems buys you 100 gems (shouldn’t it be BETTER value than the $5?) $30 Chalice of gems buys you only 240 gems (worse value than both the $5 and $10 packs) --- ## [Avatar Dwarf, someone help](https://community.gemsofwar.com/t/avatar-dwarf-someone-help/36345)
**Author:** [@adriancinc0](https://community.gemsofwar.com/u/adriancinc0)\ **Replies:** 2\ **Last updated:** [April 26, 2019, 5:23am UTC](https://community.gemsofwar.com/t/avatar-dwarf-someone-help/36345 "2019-04-26T05:23:34Z")
My dwarf avatar disappeared. --- ## [Sobre invasão dessa semana, assim que eu conclui o portal apareceu que a recompensa foi coletada, isso é um absurdo, coletei as duas primeiras recompensas depois ficou assim, quando completei já apareceu coletado, favor vamos resolver isso, Xbox One](https://community.gemsofwar.com/t/sobre-invasao-dessa-semana-assim-que-eu-conclui-o-portal-apareceu-que-a-recompensa-foi-coletada-isso-e-um-absurdo-coletei-as-duas-primeiras-recompensas-depois-ficou-assim-quando-completei-ja-apareceu-coletado-favor-vamos-resolver-isso-xbox-one/37603)
**Author:** [@CarlosBlackFox](https://community.gemsofwar.com/u/CarlosBlackFox)\ **Replies:** 1\ **Last updated:** [April 26, 2019, 5:18am UTC](https://community.gemsofwar.com/t/sobre-invasao-dessa-semana-assim-que-eu-conclui-o-portal-apareceu-que-a-recompensa-foi-coletada-isso-e-um-absurdo-coletei-as-duas-primeiras-recompensas-depois-ficou-assim-quando-completei-ja-apareceu-coletado-favor-vamos-resolver-isso-xbox-one/37603 "2019-04-26T05:18:44Z")
Quem teve ou estiver com o mesmo problema, vamos relatar para consertar isso, perdi maior tempão para destruir as torres na hora da coleta apareceu coletado, ta de sacanagem!!! --- ## [Add Packages To Replace Growth Packs Already Purchased](https://community.gemsofwar.com/t/add-packages-to-replace-growth-packs-already-purchased/53575)
**Author:** [@Nonsheep](https://community.gemsofwar.com/u/Nonsheep)\ **Replies:** 1\ **Last updated:** [April 26, 2019, 5:11am UTC](https://community.gemsofwar.com/t/add-packages-to-replace-growth-packs-already-purchased/53575 "2019-04-26T05:11:07Z")
Need some real cash purchases for those of us that believe in supporting our beloved GoW. Maybe offer the nifty Vault Key Packs that everyone else gets other than the PS4 Console Players. You could pick up some serious … --- ## [Refund for my VIP](https://community.gemsofwar.com/t/refund-for-my-vip/29560)
**Author:** [@MadOrange](https://community.gemsofwar.com/u/MadOrange)\ **Replies:** 70\ **Last updated:** [April 26, 2019, 4:57am UTC](https://community.gemsofwar.com/t/refund-for-my-vip/29560 "2019-04-26T04:57:32Z")
Hi, Well when this new patch arrives on the Xbox One, and you have lowered the amount of gems we will get from guild tasks, i want a refund on my purchases and my vip level. I dont want more Gem keys as with your loot … --- ## [Guild chat resets on restart](https://community.gemsofwar.com/t/guild-chat-resets-on-restart/54459)
**Author:** [@Spiro](https://community.gemsofwar.com/u/Spiro)\ **Replies:** 1\ **Last updated:** [April 25, 2019, 12:38pm UTC](https://community.gemsofwar.com/t/guild-chat-resets-on-restart/54459 "2019-04-25T12:38:46Z")
A lot of times when starting GoW or coming back to the app and starting chat, I’m being asked if I want to connect to global chat. Then I’m being greeted by a blank screen when entering guild chat. This is especially ann… --- ## [Long loading times](https://community.gemsofwar.com/t/long-loading-times/54415)
**Author:** [@Ghaleon](https://community.gemsofwar.com/u/Ghaleon)\ **Replies:** 3\ **Last updated:** [April 23, 2019, 5:29am UTC](https://community.gemsofwar.com/t/long-loading-times/54415 "2019-04-23T05:29:47Z")
Anyone else seeing extremely long loading times on PS4 or other platforms? I have rebooted all of my networking and still having long load times. I am also hard wired, not using wireless. --- ## [Infinite spinning while logging in XB1](https://community.gemsofwar.com/t/infinite-spinning-while-logging-in-xb1/54385)
**Author:** [@ShazamFTW](https://community.gemsofwar.com/u/ShazamFTW)\ **Replies:** 1\ **Last updated:** [April 22, 2019, 3:17am UTC](https://community.gemsofwar.com/t/infinite-spinning-while-logging-in-xb1/54385 "2019-04-22T03:17:37Z")
Started this morning, was ok Sat night. Basically can get to the main title screen then loads infinitely. Deleted and re-downloaded client. Still doesn’t work. Cleared caches and such on console and no help. Bonus:Frie… --- ## [Es muy frustrante su juego](https://community.gemsofwar.com/t/es-muy-frustrante-su-juego/54299)
**Author:** [@Vick](https://community.gemsofwar.com/u/Vick)\ **Replies:** 0\ **Last updated:** [April 19, 2019, 4:35am UTC](https://community.gemsofwar.com/t/es-muy-frustrante-su-juego/54299 "2019-04-19T04:35:25Z")
What you were expecting to happen, and what actually happened? What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your p… --- ## [Garbled card art on iPad](https://community.gemsofwar.com/t/garbled-card-art-on-ipad/54288)
**Author:** [@uumickey](https://community.gemsofwar.com/u/uumickey)\ **Replies:** 1\ **Last updated:** [April 18, 2019, 7:32pm UTC](https://community.gemsofwar.com/t/garbled-card-art-on-ipad/54288 "2019-04-18T19:32:35Z")
After a recent update on my iPad the art for many of the cards is either missing or garbled together. This includes portraits in chat. Another example is the new Court Jest troop has the Peasant artwork. Is this a known… --- ## [Can't find old profile](https://community.gemsofwar.com/t/cant-find-old-profile/54276)
**Author:** [@TutuRutu](https://community.gemsofwar.com/u/TutuRutu)\ **Replies:** 2\ **Last updated:** [April 18, 2019, 6:14am UTC](https://community.gemsofwar.com/t/cant-find-old-profile/54276 "2019-04-18T06:14:28Z")
I deleted games, then instal again. How to load my old profile? I didnt find any option in game. --- ## [Using different mobile devices](https://community.gemsofwar.com/t/using-different-mobile-devices/54231)
**Author:** [@Easygoingthief](https://community.gemsofwar.com/u/Easygoingthief)\ **Replies:** 6\ **Last updated:** [April 17, 2019, 8:21pm UTC](https://community.gemsofwar.com/t/using-different-mobile-devices/54231 "2019-04-17T20:21:37Z")
Using Gem of Wars on my Galaxy Tab 3 but would like to play GoW when at work but don’t want to take the Galaxy out with me. Have a kindle fire for out and about. Will the game content be the same on the fire as it is on… --- ## [Ipad issue with gems of war](https://community.gemsofwar.com/t/ipad-issue-with-gems-of-war/54167)
**Author:** [@Hellshade](https://community.gemsofwar.com/u/Hellshade)\ **Replies:** 2\ **Last updated:** [April 17, 2019, 4:06pm UTC](https://community.gemsofwar.com/t/ipad-issue-with-gems-of-war/54167 "2019-04-17T16:06:58Z")
hi everyone. i have been playing gems of war for awhile on an older ipad and the game has suddenly stopped working.it just starts then crashes. i am using ios 9.3.5 and it is the latest version this ipad will take. if a… --- ## [Account recovery help](https://community.gemsofwar.com/t/account-recovery-help/54164)
**Author:** [@Kaosdemon](https://community.gemsofwar.com/u/Kaosdemon)\ **Replies:** 1\ **Last updated:** [April 16, 2019, 11:31am UTC](https://community.gemsofwar.com/t/account-recovery-help/54164 "2019-04-16T11:31:54Z")
Hi I’m trying to recover my account but it is not working my invite code is omnipotent kaos level 981 I think the guild I’m in is for a better tomorrow any help would be much appreciated thanks --- ## [Guild Wars is not working today](https://community.gemsofwar.com/t/guild-wars-is-not-working-today/26761)
**Author:** [@Athrillskr](https://community.gemsofwar.com/u/Athrillskr)\ **Replies:** 73\ **Last updated:** [April 13, 2019, 10:54pm UTC](https://community.gemsofwar.com/t/guild-wars-is-not-working-today/26761 "2019-04-13T22:54:19Z")
@Alpheon @Nimhain @Sirrian On the attack screen in gw I have the message “The day has ended. The next day will start shortly.” --- ## [Problèmes d'image iOS](https://community.gemsofwar.com/t/problemes-dimage-ios/54034)
**Author:** [@Adel](https://community.gemsofwar.com/u/Adel)\ **Replies:** 0\ **Last updated:** [April 12, 2019, 11:25pm UTC](https://community.gemsofwar.com/t/problemes-dimage-ios/54034 "2019-04-12T23:25:36Z")
What you were expecting to happen, and what actually happened? What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to yo… --- ## [Guild Killer via Dev's Targeting High Level Players](https://community.gemsofwar.com/t/guild-killer-via-devs-targeting-high-level-players/53847)
**Author:** [@Nonsheep](https://community.gemsofwar.com/u/Nonsheep)\ **Replies:** 5\ **Last updated:** [April 9, 2019, 11:39pm UTC](https://community.gemsofwar.com/t/guild-killer-via-devs-targeting-high-level-players/53847 "2019-04-09T23:39:47Z")
Hmmmm Here’s a thought, Why Stay in a Top Guild when the DEV’s require higher level players to play 2x more for less Points & by extension Less Gold. I am one who is getting tired of the Grind to just have to make regs w… --- ## [Should PvP Tiers be Fixed Point Amounts?](https://community.gemsofwar.com/t/should-pvp-tiers-be-fixed-point-amounts/53853)
**Author:** [@Nonsheep](https://community.gemsofwar.com/u/Nonsheep)\ **Replies:** 6\ **Last updated:** [April 9, 2019, 4:00am UTC](https://community.gemsofwar.com/t/should-pvp-tiers-be-fixed-point-amounts/53853 "2019-04-09T04:00:45Z")
poll --- ## [Clicking on Calendar with "Exemplary" Honor level soft locks the game](https://community.gemsofwar.com/t/clicking-on-calendar-with-exemplary-honor-level-soft-locks-the-game/53776)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 5\ **Last updated:** [April 8, 2019, 3:43am UTC](https://community.gemsofwar.com/t/clicking-on-calendar-with-exemplary-honor-level-soft-locks-the-game/53776 "2019-04-08T03:43:11Z")
What you were expecting to happen, and what actually happened? Expected calendar to work, now it soft locks 100% the time. What are the steps to make it happen again? 1: Farm honor by chatting with global chat. :3 2:… --- ## [Trying to Get Data to New Mobile Device](https://community.gemsofwar.com/t/trying-to-get-data-to-new-mobile-device/53758)
**Author:** [@AnotherUserName](https://community.gemsofwar.com/u/AnotherUserName)\ **Replies:** 0\ **Last updated:** [April 6, 2019, 9:36pm UTC](https://community.gemsofwar.com/t/trying-to-get-data-to-new-mobile-device/53758 "2019-04-06T21:36:39Z")
I had to get a new cell phone and was hoping this Google Play stuff copies the data and saves it on servers to the game so when I log into the new device, it does not act like I want to start at the beginning. I found a… --- ## [Request for guild name change](https://community.gemsofwar.com/t/request-for-guild-name-change/53746)
**Author:** [@Dawid](https://community.gemsofwar.com/u/Dawid)\ **Replies:** 2\ **Last updated:** [April 6, 2019, 3:50pm UTC](https://community.gemsofwar.com/t/request-for-guild-name-change/53746 "2019-04-06T15:50:26Z")
Hey, I am guild leader of “Munchies Marauders”. I would like to rename guild to “Marauders” (remove “Munchies” word). Is it possible to be done by creating this topic? Best regards, Dawid --- ## [Consistent Game Crash After Update, Application Won't Load](https://community.gemsofwar.com/t/consistent-game-crash-after-update-application-wont-load/53716)
**Author:** [@EMISSARIOT](https://community.gemsofwar.com/u/EMISSARIOT)\ **Replies:** 4\ **Last updated:** [April 6, 2019, 5:12am UTC](https://community.gemsofwar.com/t/consistent-game-crash-after-update-application-wont-load/53716 "2019-04-06T05:12:41Z")
Following the game’s most recent update for the iOS, I am unable to access gameplay. The application will no longer load on my device, even after repeated attempts to uninstall the game, and then reinstall it. I understa… --- ## [Raid boss rewards not giving all orbs](https://community.gemsofwar.com/t/raid-boss-rewards-not-giving-all-orbs/53649)
**Author:** [@ForeignJaguar](https://community.gemsofwar.com/u/ForeignJaguar)\ **Replies:** 1\ **Last updated:** [April 5, 2019, 3:04am UTC](https://community.gemsofwar.com/t/raid-boss-rewards-not-giving-all-orbs/53649 "2019-04-05T03:04:05Z")
What you were expecting to happen, and what actually happened? Collected portal 9 reward from this week’s raid boss, but instead of the 2 orbs of chaos unveiling screen, was only presented with 1. It was an orb of growt… --- ## [4.3 update issues](https://community.gemsofwar.com/t/4-3-update-issues/53525)
**Author:** [@pseudotsuga](https://community.gemsofwar.com/u/pseudotsuga)\ **Replies:** 6\ **Last updated:** [April 4, 2019, 11:37pm UTC](https://community.gemsofwar.com/t/4-3-update-issues/53525 "2019-04-04T23:37:05Z")
I have had a few issues trying to “update” to 4.3. On Xbox One… Every time I start the game up (for the last month+, i guess) I get the Error Message saying something about server time out (which is really annoying), b… --- ## [Blocking players prevents them from sending reports](https://community.gemsofwar.com/t/blocking-players-prevents-them-from-sending-reports/53605)
**Author:** [@Avathar](https://community.gemsofwar.com/u/Avathar)\ **Replies:** 2\ **Last updated:** [April 4, 2019, 11:05pm UTC](https://community.gemsofwar.com/t/blocking-players-prevents-them-from-sending-reports/53605 "2019-04-04T23:05:34Z")
What you were expecting to happen, and what actually happened? I was expecting to be able to report any player without having to submit a ticket in 4.3. However, once a player places you in his/her block list I think it… --- ## [After update there is no update for IPhone](https://community.gemsofwar.com/t/after-update-there-is-no-update-for-iphone/53543)
**Author:** [@A01020201](https://community.gemsofwar.com/u/A01020201)\ **Replies:** 30\ **Last updated:** [April 4, 2019, 2:43pm UTC](https://community.gemsofwar.com/t/after-update-there-is-no-update-for-iphone/53543 "2019-04-04T14:43:54Z")
The new game version came out, I expected to download the new version like always, it works fine on Steam, however there is no version update for my IPhone, I tried to delete the game and reinstall it and nothing changed… --- ## [No Extra Turn Given or?](https://community.gemsofwar.com/t/no-extra-turn-given-or/50517)
**Author:** [@OMFGorgeous](https://community.gemsofwar.com/u/OMFGorgeous)\ **Replies:** 13\ **Last updated:** [April 4, 2019, 7:10am UTC](https://community.gemsofwar.com/t/no-extra-turn-given-or/50517 "2019-04-04T07:10:26Z")
Can someone explain why I didn’t get an extra turn? Skeleton Key (for those that don’t know): Deal 24 damage to the first and last enemies, boosted by my Gold. If an enemy dies, gain and Extra Turn. Vid for proof. http… --- ## [Not a bug... complicated AF... But probably intended](https://community.gemsofwar.com/t/not-a-bug-complicated-af-but-probably-intended/44344)
**Author:** [@awryan](https://community.gemsofwar.com/u/awryan)\ **Replies:** 29\ **Last updated:** [April 3, 2019, 5:04pm UTC](https://community.gemsofwar.com/t/not-a-bug-complicated-af-but-probably-intended/44344 "2019-04-03T17:04:48Z")
Platform, device version and operating system \_e.g. Android, Samsung Galaxy S9+ Screenshot or image Cast Ubastet, killed the first troop but it didn’t kill the opponents Ubastet. Just did a lot of damage to it. Of… --- ## [Somethiing Small But Very Cool](https://community.gemsofwar.com/t/somethiing-small-but-very-cool/53569)
**Author:** [@Nonsheep](https://community.gemsofwar.com/u/Nonsheep)\ **Replies:** 1\ **Last updated:** [April 3, 2019, 3:44pm UTC](https://community.gemsofwar.com/t/somethiing-small-but-very-cool/53569 "2019-04-03T15:44:05Z")
Very cool with sparklies when gems are exploded from board. Very cool. Atta Boy! I know it’s not all that big but it’s cool. Thanks. --- ## [Hand over Leadership](https://community.gemsofwar.com/t/hand-over-leadership/53452)
**Author:** [@Greenfox](https://community.gemsofwar.com/u/Greenfox)\ **Replies:** 2\ **Last updated:** [March 31, 2019, 4:00pm UTC](https://community.gemsofwar.com/t/hand-over-leadership/53452 "2019-03-31T16:00:25Z")
I’ve been trying to promote an individual from my clan so that I can step down. However, it won’t allow me to promote him while I’m still Leader and I don’t want to step down without knowing who takes over. What is the … [Previous page](https://community.gemsofwar.com/c/support/10.md?page=12) [Next page](https://community.gemsofwar.com/c/support/10.md?page=14)