# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=12 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 13 --- ## [Servers down? Anyone know how long?](https://community.gemsofwar.com/t/servers-down-anyone-know-how-long/57558)
**Author:** [@ELUSIVE](https://community.gemsofwar.com/u/ELUSIVE)\ **Replies:** 3\ **Last updated:** [August 31, 2019, 5:04pm UTC](https://community.gemsofwar.com/t/servers-down-anyone-know-how-long/57558 "2019-08-31T17:04:31Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: Screenshots or video: --- ## [Gems not clocking on my Troop Mana](https://community.gemsofwar.com/t/gems-not-clocking-on-my-troop-mana/57033)
**Author:** [@Xanderlof](https://community.gemsofwar.com/u/Xanderlof)\ **Replies:** 26\ **Last updated:** [August 19, 2019, 10:44am UTC](https://community.gemsofwar.com/t/gems-not-clocking-on-my-troop-mana/57033 "2019-08-19T10:44:35Z")
Not always but randomly, when I make a gem match that should count towards my total mana of a troop, the game disregards the match completely and does not count it. Any one else experience this? --- ## [Dev Question... Many of you will answer, only one answer will matter](https://community.gemsofwar.com/t/dev-question-many-of-you-will-answer-only-one-answer-will-matter/57005)
**Author:** [@awryan](https://community.gemsofwar.com/u/awryan)\ **Replies:** 11\ **Last updated:** [August 12, 2019, 1:37pm UTC](https://community.gemsofwar.com/t/dev-question-many-of-you-will-answer-only-one-answer-will-matter/57005 "2019-08-12T13:37:46Z")
Why does Dark Priestess dispell (like remove barrier) then takes life away when it targets an ally troop? Is it working as intended? If so, shouldn’t something in game say that? Example: I used it in the arena after … --- ## [Bug with guild members joining?](https://community.gemsofwar.com/t/bug-with-guild-members-joining/56949)
**Author:** [@Ghurgil](https://community.gemsofwar.com/u/Ghurgil)\ **Replies:** 2\ **Last updated:** [August 7, 2019, 11:15pm UTC](https://community.gemsofwar.com/t/bug-with-guild-members-joining/56949 "2019-08-07T23:15:36Z")
I recently opened my guild Alkots to the public from private (on xbox). Several people started joining, and the guild grew. Problem is these are people who joined and never played again, so they were kicked for inactivit… --- ## [Server Issues on xbox](https://community.gemsofwar.com/t/server-issues-on-xbox/45405)
**Author:** [@Fleg](https://community.gemsofwar.com/u/Fleg)\ **Replies:** 10\ **Last updated:** [August 3, 2019, 7:15am UTC](https://community.gemsofwar.com/t/server-issues-on-xbox/45405 "2019-08-03T07:15:08Z")
Can’t connect on Xbox. Anyone else or just me? --- ## [Dwarven Avatar Missing](https://community.gemsofwar.com/t/dwarven-avatar-missing/56544)
**Author:** [@JonathanStriker](https://community.gemsofwar.com/u/JonathanStriker)\ **Replies:** 1\ **Last updated:** [July 21, 2019, 5:06am UTC](https://community.gemsofwar.com/t/dwarven-avatar-missing/56544 "2019-07-21T05:06:39Z")
So, I bought this thing a long time ago, during a sale for $1.50, I believe, and used it a few times. Well, today, I went to go show it to a friend of mine and it wasn’t it my Hero Appearance options. I know I bought th… --- ## [Screen don't fit after update](https://community.gemsofwar.com/t/screen-dont-fit-after-update/29880)
**Author:** [@Spanky313](https://community.gemsofwar.com/u/Spanky313)\ **Replies:** 15\ **Last updated:** [September 24, 2017, 7:35am UTC](https://community.gemsofwar.com/t/screen-dont-fit-after-update/29880 "2017-09-24T07:35:10Z")
On the screen where it shows you all the land and kimgdoms, some of the screen is cut off. I’ve tried the in game aspect ratio and other zone settings (tv, xbox settings, even my cable box zoom) nothing. Anybody else ha… --- ## [Results don't update until after another action](https://community.gemsofwar.com/t/results-dont-update-until-after-another-action/56154)
**Author:** [@Virginia](https://community.gemsofwar.com/u/Virginia)\ **Replies:** 6\ **Last updated:** [July 15, 2019, 4:11pm UTC](https://community.gemsofwar.com/t/results-dont-update-until-after-another-action/56154 "2019-07-15T16:11:44Z")
Gems of War on a 9.7" iPad Pro with iOS version 12.2. For a variety of functions, the state shown on the screen does not change until I leave the immediate display and then return. Examples: Defeating a level in pet … --- ## [VIP Rewards shown incorrectly](https://community.gemsofwar.com/t/vip-rewards-shown-incorrectly/56264)
**Author:** [@Arelana](https://community.gemsofwar.com/u/Arelana)\ **Replies:** 2\ **Last updated:** [July 9, 2019, 12:48am UTC](https://community.gemsofwar.com/t/vip-rewards-shown-incorrectly/56264 "2019-07-09T00:48:49Z")
Login screen shows 1000 gold and 3 glory keys but the reward in the mail is 1000 gold and 2 glory keys. Just seems to be a graphical error. --- ## [Monday daily reward / glory](https://community.gemsofwar.com/t/monday-daily-reward-glory/56257)
**Author:** [@Julli-of-North](https://community.gemsofwar.com/u/Julli-of-North)\ **Replies:** 15\ **Last updated:** [July 8, 2019, 8:59pm UTC](https://community.gemsofwar.com/t/monday-daily-reward-glory/56257 "2019-07-08T20:59:36Z")
Describe your issue: Only got 3 glory on Daily Reward. Should be 16. Screenshots or video: --- ## [The "Guild Admin" section has no way out](https://community.gemsofwar.com/t/the-guild-admin-section-has-no-way-out/56094)
**Author:** [@Virginia](https://community.gemsofwar.com/u/Virginia)\ **Replies:** 13\ **Last updated:** [July 3, 2019, 4:51am UTC](https://community.gemsofwar.com/t/the-guild-admin-section-has-no-way-out/56094 "2019-07-03T04:51:09Z")
Running Gems of War on a 9.7" iPad Pro with iOS version 12.2. Since the update, I have not been able to change any admin settings for my guild. When I enter the Guild Admin section, I see 6 tabs and can navigate among … --- ## [Fix text for Red Summoning stone please](https://community.gemsofwar.com/t/fix-text-for-red-summoning-stone-please/56053)
**Author:** [@Clark](https://community.gemsofwar.com/u/Clark)\ **Replies:** 6\ **Last updated:** [July 1, 2019, 5:22pm UTC](https://community.gemsofwar.com/t/fix-text-for-red-summoning-stone-please/56053 "2019-07-01T17:22:19Z")
Describe your issue: The text in “Red Summoning” when all the other categories are “Blah Summoning Stone”. I think you drive people with OCD crazy with this… it drives me crazy every time I see it and I don’t have any … --- ## [Ascension Orb Did Not Work](https://community.gemsofwar.com/t/ascension-orb-did-not-work/56034)
**Author:** [@Xanderlof](https://community.gemsofwar.com/u/Xanderlof)\ **Replies:** 9\ **Last updated:** [June 30, 2019, 11:26pm UTC](https://community.gemsofwar.com/t/ascension-orb-did-not-work/56034 "2019-06-30T23:26:49Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: ISSUE: I used my 1 Ascens… --- ## [Mobil Users: Anyone Else getting Server Issues?](https://community.gemsofwar.com/t/mobil-users-anyone-else-getting-server-issues/55941)
**Author:** [@Kronk](https://community.gemsofwar.com/u/Kronk)\ **Replies:** 23\ **Last updated:** [June 26, 2019, 9:19am UTC](https://community.gemsofwar.com/t/mobil-users-anyone-else-getting-server-issues/55941 "2019-06-26T09:19:08Z")
I keep getting a server issue on mobil. Server has timed out. Error 0101 - 0000. Anyone else? I have submitted a ticket. Not sure if it’s just me. Has been this way for past hour. --- ## [Scrolls Not Showing as option on Weapon Upgradez](https://community.gemsofwar.com/t/scrolls-not-showing-as-option-on-weapon-upgradez/55924)
**Author:** [@Gemgirl](https://community.gemsofwar.com/u/Gemgirl)\ **Replies:** 8\ **Last updated:** [June 25, 2019, 12:33am UTC](https://community.gemsofwar.com/t/scrolls-not-showing-as-option-on-weapon-upgradez/55924 "2019-06-25T00:33:56Z")
I have weapon/forge scrolls that do not show up when trying to temper/upgrade a doomed weapon. The color of scroll and weapon match. Is there a known bug? I didn’t see anything. Thanks Update..see screen shot showin… --- ## [Lost my account](https://community.gemsofwar.com/t/lost-my-account/35840)
**Author:** [@SidiVs](https://community.gemsofwar.com/u/SidiVs)\ **Replies:** 4\ **Last updated:** [June 20, 2019, 5:46am UTC](https://community.gemsofwar.com/t/lost-my-account/35840 "2019-06-20T05:46:57Z")
Hi. I lost my account. Invite code was SHIBBFATE. Blockbusters guild level 500+. My forums account name was SHIBFATE. the email it was created with no longer exists. Hope you can help. We talked in game chat. --- ## [How to Get Back into Guild After Self Removal](https://community.gemsofwar.com/t/how-to-get-back-into-guild-after-self-removal/55842)
**Author:** [@Dominic](https://community.gemsofwar.com/u/Dominic)\ **Replies:** 3\ **Last updated:** [June 19, 2019, 6:04am UTC](https://community.gemsofwar.com/t/how-to-get-back-into-guild-after-self-removal/55842 "2019-06-19T06:04:24Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. I accidently kicked myself out of my guild toda… --- ## [My Apology To Our Devs](https://community.gemsofwar.com/t/my-apology-to-our-devs/55788)
**Author:** [@Nonsheep](https://community.gemsofwar.com/u/Nonsheep)\ **Replies:** 0\ **Last updated:** [June 16, 2019, 4:22pm UTC](https://community.gemsofwar.com/t/my-apology-to-our-devs/55788 "2019-06-16T16:22:42Z")
Sometimes I’m just a grumpy old man. I do apologize for my recent posts & harsh criticism of the game. I am sure all of you work very hard to improve the game & not destroy it. Thank you for game & all your hard work. A… --- ## [Server Offline? (solved)](https://community.gemsofwar.com/t/server-offline-solved/55709)
**Author:** [@n8wachT](https://community.gemsofwar.com/u/n8wachT)\ **Replies:** 1\ **Last updated:** [June 13, 2019, 5:12pm UTC](https://community.gemsofwar.com/t/server-offline-solved/55709 "2019-06-13T17:12:40Z")
Is anyone else experiencing server issues? Can’t get the game started since more or less an hour ago https://i.imgur.com/bvhlzne.jpg --- ## [Confusing task wording](https://community.gemsofwar.com/t/confusing-task-wording/44426)
**Author:** [@isaro](https://community.gemsofwar.com/u/isaro)\ **Replies:** 11\ **Last updated:** [June 12, 2019, 4:20am UTC](https://community.gemsofwar.com/t/confusing-task-wording/44426 "2019-06-12T04:20:22Z")
this isn’t too important, but I’m a fairly new player (level 133), and one of my current tasks has me a bit confused. task #4: “broaden your mastery levels according to the troops you like to train & use in your armies.… --- ## [Mythic Blues - How do new Mythics work?](https://community.gemsofwar.com/t/mythic-blues-how-do-new-mythics-work/55589)
**Author:** [@Balder](https://community.gemsofwar.com/u/Balder)\ **Replies:** 8\ **Last updated:** [June 12, 2019, 1:30am UTC](https://community.gemsofwar.com/t/mythic-blues-how-do-new-mythics-work/55589 "2019-06-12T01:30:10Z")
So I have been saving keys, gems, and seals like crazy waiting for a new mythic to come out so that I could try to get my first mythic troop. I logged on today and saw BEHOLD a new Mythic (Suna) just came out … only avai… --- ## [Broaden Mastery Level](https://community.gemsofwar.com/t/broaden-mastery-level/28941)
**Author:** [@JrzyChic69](https://community.gemsofwar.com/u/JrzyChic69)\ **Replies:** 29\ **Last updated:** [June 11, 2019, 8:54pm UTC](https://community.gemsofwar.com/t/broaden-mastery-level/28941 "2019-06-11T20:54:58Z")
I have a task on the PS4 that states, “Broaden your mastery levels according to the troops you like to train and use in your armies” I’ve been using the same troops for a month or more. ive leveled up many times over. My… --- ## [Ps4 Gems of war chat funktioniert nicht](https://community.gemsofwar.com/t/ps4-gems-of-war-chat-funktioniert-nicht/55620)
**Author:** [@DarkQueen](https://community.gemsofwar.com/u/DarkQueen)\ **Replies:** 2\ **Last updated:** [June 9, 2019, 2:43pm UTC](https://community.gemsofwar.com/t/ps4-gems-of-war-chat-funktioniert-nicht/55620 "2019-06-09T14:43:52Z")
The Ps4 chat does not work when reloading, reinstall also not what should I do to make it work again ?? --- ## [Same Account use for multi-platforms](https://community.gemsofwar.com/t/same-account-use-for-multi-platforms/55535)
**Author:** [@OCDistic](https://community.gemsofwar.com/u/OCDistic)\ **Replies:** 6\ **Last updated:** [June 5, 2019, 8:18pm UTC](https://community.gemsofwar.com/t/same-account-use-for-multi-platforms/55535 "2019-06-05T20:18:15Z")
Is there anyway to have my xbox account linked to my mobile?.. I would love to play on the go but dont want to start over.. --- ## [PvP is Broken! Playing same exact Teams in a loop!](https://community.gemsofwar.com/t/pvp-is-broken-playing-same-exact-teams-in-a-loop/55379)
**Author:** [@Nonsheep](https://community.gemsofwar.com/u/Nonsheep)\ **Replies:** 0\ **Last updated:** [May 27, 2019, 1:26pm UTC](https://community.gemsofwar.com/t/pvp-is-broken-playing-same-exact-teams-in-a-loop/55379 "2019-05-27T13:26:04Z")
Been playing the same teams in a loop… Burning Destroyer, Sheffield, Capt Dixie… same teams over & over & over in a loop… Not giving you guys a gem to refresh either so stow it! Some more of the BS for more diversity -… --- ## [Chat doesn't work](https://community.gemsofwar.com/t/chat-doesnt-work/55208)
**Author:** [@GypsyDanger](https://community.gemsofwar.com/u/GypsyDanger)\ **Replies:** 7\ **Last updated:** [May 21, 2019, 12:48pm UTC](https://community.gemsofwar.com/t/chat-doesnt-work/55208 "2019-05-21T12:48:07Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: Screenshots or video: An… --- ## [Idioma em português](https://community.gemsofwar.com/t/idioma-em-portugues/55112)
**Author:** [@Noan23](https://community.gemsofwar.com/u/Noan23)\ **Replies:** 0\ **Last updated:** [May 16, 2019, 9:40pm UTC](https://community.gemsofwar.com/t/idioma-em-portugues/55112 "2019-05-16T21:40:18Z")
Só gostaria de saber quando vocês irão colocar o jogo no nosso idioma. ( Português ) --- ## [Guild chat broken, cant see messages from guildmates](https://community.gemsofwar.com/t/guild-chat-broken-cant-see-messages-from-guildmates/54608)
**Author:** [@BIurrryface](https://community.gemsofwar.com/u/BIurrryface)\ **Replies:** 2\ **Last updated:** [May 15, 2019, 9:24pm UTC](https://community.gemsofwar.com/t/guild-chat-broken-cant-see-messages-from-guildmates/54608 "2019-05-15T21:24:35Z")
Its been few days since i dont receive messages from my guildmates. In the guild chat i can only see my messages. I tried reinstalling the game it didnt help too. Somebody help :sob: --- ## [Change guildmaster](https://community.gemsofwar.com/t/change-guildmaster/54970)
**Author:** [@Infinity52](https://community.gemsofwar.com/u/Infinity52)\ **Replies:** 3\ **Last updated:** [May 13, 2019, 11:49pm UTC](https://community.gemsofwar.com/t/change-guildmaster/54970 "2019-05-13T23:49:13Z")
Dear Sirs, Our GM was banned few days ago. With new system of rights how can we resolve this? its useless to wait 3 weeks. Can u please kindly help us and give GM to Infinity52Rus, Lvl 1020 Guild:Rock Balalayka Best r… --- ## [4x speed isn't 4x anymore?](https://community.gemsofwar.com/t/4x-speed-isnt-4x-anymore/54546)
**Author:** [@kiel](https://community.gemsofwar.com/u/kiel)\ **Replies:** 0\ **Last updated:** [April 27, 2019, 7:38am UTC](https://community.gemsofwar.com/t/4x-speed-isnt-4x-anymore/54546 "2019-04-27T07:38:17Z")
Playing on latest Ipad Mini and latest GoW. I noticed this awhile ago but haven’t been bothered to signup. It seems like 4x speed is now 1x speed and 1x speed is .25 speed. Matches used to be instant without barely any a… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=11) [Next page](https://community.gemsofwar.com/c/support/10.md?page=13)