# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=112 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 113 --- ## [Reinstalling on Android Device?](https://community.gemsofwar.com/t/reinstalling-on-android-device/841)
**Author:** [@IVIMarkIVI](https://community.gemsofwar.com/u/IVIMarkIVI)\ **Replies:** 1\ **Last updated:** [October 5, 2015, 10:40pm UTC](https://community.gemsofwar.com/t/reinstalling-on-android-device/841 "2015-10-05T22:40:50Z")
What you were expecting to happen, and what actually happened? Some of the in game Troops and Items have error codes (pointers?) instead of their proper names. Examples include Drake Rider and Chakram. I can’t remembe… --- ## [Soul bonus ended too soon?](https://community.gemsofwar.com/t/soul-bonus-ended-too-soon/830)
**Author:** [@Synthellite](https://community.gemsofwar.com/u/Synthellite)\ **Replies:** 6\ **Last updated:** [October 5, 2015, 7:33pm UTC](https://community.gemsofwar.com/t/soul-bonus-ended-too-soon/830 "2015-10-05T19:33:23Z")
After completing my last Arena-match a few minutes before the reset-time, I noticed I was only awarded 800 Souls instead of the 1600 Souls… --- ## [Withering Touch Bug](https://community.gemsofwar.com/t/withering-touch-bug/827)
**Author:** [@madking](https://community.gemsofwar.com/u/madking)\ **Replies:** 2\ **Last updated:** [October 5, 2015, 10:53am UTC](https://community.gemsofwar.com/t/withering-touch-bug/827 "2015-10-05T10:53:33Z")
Hi, in the Italian version of Withering Touch it is said that the weapon does and steal 6 life. I noticed that it deals and steals only 4 life, and if I am fighting in a kingdom with +1 magic (so 7 deal/steal), it rema… --- ## [New error I didn't know about! ^\_^](https://community.gemsofwar.com/t/new-error-i-didnt-know-about--/799)
**Author:** [@Archenassa](https://community.gemsofwar.com/u/Archenassa)\ **Replies:** 4\ **Last updated:** [October 2, 2015, 2:05am UTC](https://community.gemsofwar.com/t/new-error-i-didnt-know-about--/799 "2015-10-02T02:05:20Z")
What you were expecting to happen, and what actually happened? I just won a game in the Arena, and was expecting a victory screen. What happened instead is this: I maximized the size but even then we cannot really r… --- ## [Mana surge on initial match seems to be very rare](https://community.gemsofwar.com/t/mana-surge-on-initial-match-seems-to-be-very-rare/780)
**Author:** [@Duvidgadol](https://community.gemsofwar.com/u/Duvidgadol)\ **Replies:** 0\ **Last updated:** [September 28, 2015, 11:04pm UTC](https://community.gemsofwar.com/t/mana-surge-on-initial-match-seems-to-be-very-rare/780 "2015-09-28T23:04:57Z")
For some reason I almost never see a mana surge on the very first match of a combat. --- ## [Problem with the shop?](https://community.gemsofwar.com/t/problem-with-the-shop/694)
**Author:** [@MarvelKit](https://community.gemsofwar.com/u/MarvelKit)\ **Replies:** 25\ **Last updated:** [September 28, 2015, 9:08am UTC](https://community.gemsofwar.com/t/problem-with-the-shop/694 "2015-09-28T09:08:41Z")
Anyone else having problems getting info the shop? Looks like there might be a problem. The skulls are spinning endlessly giving another yet ominous meaning to this weeks theme. :smile: --- ## [BUG? Using Mang while Entangled](https://community.gemsofwar.com/t/bug-using-mang-while-entangled/768)
**Author:** [@Sidousai](https://community.gemsofwar.com/u/Sidousai)\ **Replies:** 4\ **Last updated:** [September 28, 2015, 8:02am UTC](https://community.gemsofwar.com/t/bug-using-mang-while-entangled/768 "2015-09-28T08:02:29Z")
I am using the weapon Mang, which will grant boosts to ATT equals to the amount of target Armor destroyed. I thought I read somewhere that any boost modifier to ATT will automatically break entangle? Or was that feature… --- ## [New Skull Bug? (KoS)](https://community.gemsofwar.com/t/new-skull-bug-kos/740)
**Author:** [@Archenassa](https://community.gemsofwar.com/u/Archenassa)\ **Replies:** 3\ **Last updated:** [September 22, 2015, 11:59am UTC](https://community.gemsofwar.com/t/new-skull-bug-kos/740 "2015-09-22T11:59:03Z")
Mmh, so I don’t really know what happened, I just got a troop completely one-shot by KoS. That troop had 40 life point (no more armour though), and KoS created a skull combo of 9 skulls with the red gems, and had 10 atta… --- ## [Changing kingdoms erases invades](https://community.gemsofwar.com/t/changing-kingdoms-erases-invades/731)
**Author:** [@MarvelKit](https://community.gemsofwar.com/u/MarvelKit)\ **Replies:** 2\ **Last updated:** [September 20, 2015, 2:49pm UTC](https://community.gemsofwar.com/t/changing-kingdoms-erases-invades/731 "2015-09-20T14:49:13Z")
What you were expecting to happen, and what actually happened? Well, this might actually be by design, but I sure don’t like it. I have been invaded by three players, so I thought ‘let me change my kingdom for these qui… --- ## [I had to Register multiple times](https://community.gemsofwar.com/t/i-had-to-register-multiple-times/709)
**Author:** [@Shrpy](https://community.gemsofwar.com/u/Shrpy)\ **Replies:** 3\ **Last updated:** [September 18, 2015, 12:49am UTC](https://community.gemsofwar.com/t/i-had-to-register-multiple-times/709 "2015-09-18T00:49:02Z")
What you were expecting to happen, and what actually happened? I tried to login, but neither my passwords words nor i was able to use the password-option, coz it doesnt remember my email-adress. What are the steps to m… --- ## [2 glory for 1 rank every Monday](https://community.gemsofwar.com/t/2-glory-for-1-rank-every-monday/628)
**Author:** [@Starjazer](https://community.gemsofwar.com/u/Starjazer)\ **Replies:** 5\ **Last updated:** [September 14, 2015, 11:21am UTC](https://community.gemsofwar.com/t/2-glory-for-1-rank-every-monday/628 "2015-09-14T11:21:21Z")
Hi guys! 2 glory for 1 rank every Monday - it’s not right way! You just have to change the algorithm slightly. At first please distribute awards (glory) for the last day (Sunday), and only then do the reset. At the mom… --- ## [Its over.. the AI are playing DIRTY! (video Proof)](https://community.gemsofwar.com/t/its-over-the-ai-are-playing-dirty-video-proof/607)
**Author:** [@Epshiluss](https://community.gemsofwar.com/u/Epshiluss)\ **Replies:** 3\ **Last updated:** [September 14, 2015, 7:18am UTC](https://community.gemsofwar.com/t/its-over-the-ai-are-playing-dirty-video-proof/607 "2015-09-14T07:18:47Z")
The AI must have taken a disliking to their cascade nerf a while back, now they are fighting dirty. How you ask? they can now do this; They sucker punch you before the match even starts!. Talk about a low blow (magic… --- ## [Missing 3 autumnal imps qq](https://community.gemsofwar.com/t/missing-3-autumnal-imps-qq/651)
**Author:** [@Serale](https://community.gemsofwar.com/u/Serale)\ **Replies:** 5\ **Last updated:** [September 14, 2015, 2:02am UTC](https://community.gemsofwar.com/t/missing-3-autumnal-imps-qq/651 "2015-09-14T02:02:07Z")
What you were expecting to happen, and what actually happened? I bought 4 imps but it only shows I’ve one. Also the glory is missing because am pretty sure I had more than 1k, now only 800–. I bought them this monday, o… --- ## [Autumnal Imp bug](https://community.gemsofwar.com/t/autumnal-imp-bug/657)
**Author:** [@Shrpy](https://community.gemsofwar.com/u/Shrpy)\ **Replies:** 4\ **Last updated:** [September 11, 2015, 10:11am UTC](https://community.gemsofwar.com/t/autumnal-imp-bug/657 "2015-09-11T10:11:00Z")
What you were expecting to happen, and what actually happened? If i activate the skill, then his magic attribute should increase by 8, but in some cases it didnt. case: When i activate the skill and the damage bounc… --- ## [Eye of Xanethos bug](https://community.gemsofwar.com/t/eye-of-xanethos-bug/642)
**Author:** [@Archenassa](https://community.gemsofwar.com/u/Archenassa)\ **Replies:** 2\ **Last updated:** [September 9, 2015, 11:03am UTC](https://community.gemsofwar.com/t/eye-of-xanethos-bug/642 "2015-09-09T11:03:54Z")
What you were expecting to happen, and what actually happened? When I first use the Eye of Xanethos, I expect it to deal 11 damage to my enemy, and 22 if the target is fey. What happens pretty often is that I deal doubl… --- ## [Weird Arena Bug](https://community.gemsofwar.com/t/weird-arena-bug/629)
**Author:** [@Archenassa](https://community.gemsofwar.com/u/Archenassa)\ **Replies:** 2\ **Last updated:** [September 9, 2015, 8:48am UTC](https://community.gemsofwar.com/t/weird-arena-bug/629 "2015-09-09T08:48:30Z")
What you were expecting to happen, and what actually happened? I started the arena and did a first combat with the weapon Pan’s Lute. I didn’t close the arena, I went straight for the second battle, but the game had ch… --- ## [Bug Report: Treasure Hunt Missing Turn](https://community.gemsofwar.com/t/bug-report-treasure-hunt-missing-turn/616)
**Author:** [@b\_sen](https://community.gemsofwar.com/u/b_sen)\ **Replies:** 3\ **Last updated:** [September 7, 2015, 12:58am UTC](https://community.gemsofwar.com/t/bug-report-treasure-hunt-missing-turn/616 "2015-09-07T00:58:29Z")
What you were expecting to happen, and what actually happened? When I start a Treasure Hunt (by going to Zhul’Kari, clicking on “Treasure Hunt”, and then choosing to use a map), I expect to start the Treasure Hunt with … --- ## [Incorrect Weekly Trophies Leaderboard!](https://community.gemsofwar.com/t/incorrect-weekly-trophies-leaderboard/538)
**Author:** [@Set\_DS](https://community.gemsofwar.com/u/Set_DS)\ **Replies:** 0\ **Last updated:** [August 31, 2015, 12:05pm UTC](https://community.gemsofwar.com/t/incorrect-weekly-trophies-leaderboard/538 "2015-08-31T12:05:37Z")
Player weekly statistics equal to the overall, though player statistics were reset to zero two weeks ago and last week the player was also in Weekly Trophies Leaderboard. :astonished: Sense in this list, the desire figh… --- ## [Disenchant Failure... TOTALLY HEART BROKEN](https://community.gemsofwar.com/t/disenchant-failure-totally-heart-broken/456)
**Author:** [@Skippygammons](https://community.gemsofwar.com/u/Skippygammons)\ **Replies:** 7\ **Last updated:** [August 31, 2015, 12:08am UTC](https://community.gemsofwar.com/t/disenchant-failure-totally-heart-broken/456 "2015-08-31T00:08:24Z")
OMG IM SO FREAKING UPSET RIGHT NOW! I’m seriously taking a break after what just happened. I’m so discouraged right now. 2 Suggestions for development This game needs a Troop Favorite List. Players can go through the “T… --- ## [Missing Mang (The downside of level-cap)](https://community.gemsofwar.com/t/missing-mang-the-downside-of-level-cap/382)
**Author:** [@dhjl](https://community.gemsofwar.com/u/dhjl)\ **Replies:** 2\ **Last updated:** [August 27, 2015, 1:35am UTC](https://community.gemsofwar.com/t/missing-mang-the-downside-of-level-cap/382 "2015-08-27T01:35:03Z")
Originally posted by CrowdedWorlds: It’ll unlock when you level up. Yeah… Not gonna happen. :confused: If only there was someone out there who could help me complete my collection. :wink: Hero: dhjl --- ## [Small format deviation troop list](https://community.gemsofwar.com/t/small-format-deviation-troop-list/316)
**Author:** [@DJ\_MAD](https://community.gemsofwar.com/u/DJ_MAD)\ **Replies:** 0\ **Last updated:** [August 25, 2015, 5:58pm UTC](https://community.gemsofwar.com/t/small-format-deviation-troop-list/316 "2015-08-25T17:58:22Z")
I noticed when importing the troop list into the spreadsheet there was a minor deviation with the format of Terraxis. The last line (Boost Ratio 4:1) is not behind the skill desciption (like all the others). Which makes… --- ## [New update this morning crashed](https://community.gemsofwar.com/t/new-update-this-morning-crashed/184)
**Author:** [@outlander](https://community.gemsofwar.com/u/outlander)\ **Replies:** 3\ **Last updated:** [August 24, 2015, 4:00pm UTC](https://community.gemsofwar.com/t/new-update-this-morning-crashed/184 "2015-08-24T16:00:41Z")
News update with new reset PVP, i am using iPad crashed the middle of obtaining gold, but didn’t went the all the way. stuck with the black circle in the left side. Therefore, looks like I did;'t get reset GOLD, tribut… --- ## [Need to Access Old Forum Content?](https://community.gemsofwar.com/t/need-to-access-old-forum-content/70)
**Author:** [@Gems-of-War](https://community.gemsofwar.com/u/Gems-of-War)\ **Replies:** 2\ **Last updated:** [August 24, 2015, 7:27am UTC](https://community.gemsofwar.com/t/need-to-access-old-forum-content/70 "2015-08-24T07:27:10Z")
Simply head to Gems of War | Forums where you’ll be able to browse the old forum in archive mode. We’d advise bringing over any content that you wish to keep as this will go offline at some point in the future! --- ## [I am missing a Troop i Purchased](https://community.gemsofwar.com/t/i-am-missing-a-troop-i-purchased/37)
**Author:** [@Full](https://community.gemsofwar.com/u/Full)\ **Replies:** 0\ **Last updated:** [July 17, 2015, 5:11am UTC](https://community.gemsofwar.com/t/i-am-missing-a-troop-i-purchased/37 "2015-07-17T05:11:58Z")
What you were expecting to happen, and what actually happened? To get the troop i purchased What are the steps to make it happen again? Went to the shop. Clicked on Rewards. 3… Clicked on the Troop worth 80 glory. i… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=111)