# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=111 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 112 --- ## [Divinion Fields troop bonus error](https://community.gemsofwar.com/t/divinion-fields-troop-bonus-error/1126)
**Author:** [@dhjl](https://community.gemsofwar.com/u/dhjl)\ **Replies:** 8\ **Last updated:** [November 1, 2015, 10:16am UTC](https://community.gemsofwar.com/t/divinion-fields-troop-bonus-error/1126 "2015-11-01T10:16:39Z")
As you can see, they gain +4 life from the boost, not +4 magic. --- ## [Arena bug report](https://community.gemsofwar.com/t/arena-bug-report/1105)
**Author:** [@hexawing](https://community.gemsofwar.com/u/hexawing)\ **Replies:** 3\ **Last updated:** [November 1, 2015, 9:55am UTC](https://community.gemsofwar.com/t/arena-bug-report/1105 "2015-11-01T09:55:57Z")
0 . Wear your Dragon Armor & double coin bonus(these 3 days) Choose Warlord IV level go to Arena (cost 1000 coins) start battle lose the battle(or retreat) repeat 3 and 4 get your reward(1500 coins) --- ## [Not getting double gold in arena...my testing results](https://community.gemsofwar.com/t/not-getting-double-gold-in-arena-my-testing-results/1122)
**Author:** [@Crodley](https://community.gemsofwar.com/u/Crodley)\ **Replies:** 4\ **Last updated:** [November 1, 2015, 3:52am UTC](https://community.gemsofwar.com/t/not-getting-double-gold-in-arena-my-testing-results/1122 "2015-11-01T03:52:33Z")
Ok I did a test. Took off my bonus armor, joined an arena, won one battle,and according to the rewards one win is worth 1000 gold. Retired with one battle and only got 1000 gold, not double. So in arena, at least, it ap… --- ## [Android support for LG G3](https://community.gemsofwar.com/t/android-support-for-lg-g3/597)
**Author:** [@orbin111](https://community.gemsofwar.com/u/orbin111)\ **Replies:** 3\ **Last updated:** [October 31, 2015, 9:19pm UTC](https://community.gemsofwar.com/t/android-support-for-lg-g3/597 "2015-10-31T21:19:07Z")
Dear Support team, I remember that on the old forum there was a topic related to Android support for some smartphones. The issue was that you need more testing to be done on LG G3 to be able to release in Google play. I… --- ## [\[Bug\]My Team's are probably fighting among themselves](https://community.gemsofwar.com/t/bug-my-teams-are-probably-fighting-among-themselves/1117)
**Author:** [@PhMonforte](https://community.gemsofwar.com/u/PhMonforte)\ **Replies:** 2\ **Last updated:** [October 31, 2015, 8:48pm UTC](https://community.gemsofwar.com/t/bug-my-teams-are-probably-fighting-among-themselves/1117 "2015-10-31T20:48:37Z")
Because sometimes (3 already) my recent created teams vanishes haha I edit my teams (last time I edited about 10 new teams) and then when I go to battle it rolls back to the teams I had before ‘-’ --- ## [Possible PvP bug](https://community.gemsofwar.com/t/possible-pvp-bug/1098)
**Author:** [@dhjl](https://community.gemsofwar.com/u/dhjl)\ **Replies:** 0\ **Last updated:** [October 30, 2015, 11:37pm UTC](https://community.gemsofwar.com/t/possible-pvp-bug/1098 "2015-10-30T23:37:02Z")
What you were expecting to happen, and what actually happened? I was expecting Invade and Revenge to have no affect on each other. What are the steps to make it happen again? Select \[Revenge\] and then \[Defend\], but ch… --- ## [Defend Kingdom not working as it should?](https://community.gemsofwar.com/t/defend-kingdom-not-working-as-it-should/1085)
**Author:** [@cleric1014](https://community.gemsofwar.com/u/cleric1014)\ **Replies:** 6\ **Last updated:** [October 30, 2015, 4:19pm UTC](https://community.gemsofwar.com/t/defend-kingdom-not-working-as-it-should/1085 "2015-10-30T16:19:27Z")
What you were expecting to happen, and what actually happened? Each time I go to the PvP section , it shows my previous home team as my defence team. I changed it a few times to another team with another Kingdom as my h… --- ## [Is there a Save Changes button for teams anywhere?](https://community.gemsofwar.com/t/is-there-a-save-changes-button-for-teams-anywhere/1089)
**Author:** [@Crodley](https://community.gemsofwar.com/u/Crodley)\ **Replies:** 1\ **Last updated:** [October 30, 2015, 4:02pm UTC](https://community.gemsofwar.com/t/is-there-a-save-changes-button-for-teams-anywhere/1089 "2015-10-30T16:02:31Z")
I go into troops and pick a team, I shuffle my troops around, pick a hero weapon, choose town banner and rename the team and then click the X to collapse the team I look at all my teams and my new one still has the chan… --- ## [Challenges flawed?](https://community.gemsofwar.com/t/challenges-flawed/1083)
**Author:** [@cleric1014](https://community.gemsofwar.com/u/cleric1014)\ **Replies:** 1\ **Last updated:** [October 30, 2015, 11:38am UTC](https://community.gemsofwar.com/t/challenges-flawed/1083 "2015-10-30T11:38:32Z")
What you were expecting to happen, and what actually happened? That completing challenges would upgrade my kingdom like the previous versions. What are the steps to make it happen again? Hell knows! Do you have any s… --- ## [Arena bug - screen hang](https://community.gemsofwar.com/t/arena-bug-screen-hang/1074)
**Author:** [@Addamatic](https://community.gemsofwar.com/u/Addamatic)\ **Replies:** 4\ **Last updated:** [October 30, 2015, 6:50am UTC](https://community.gemsofwar.com/t/arena-bug-screen-hang/1074 "2015-10-30T06:50:24Z")
What you were expecting to happen, and what actually happened? Pick my third arena card and then play! What really happened: I got the bug where it sticks on the third card screen. Unlike previous times this has happened… --- ## [PAX Aus Codes Error](https://community.gemsofwar.com/t/pax-aus-codes-error/1078)
**Author:** [@Andrew](https://community.gemsofwar.com/u/Andrew)\ **Replies:** 0\ **Last updated:** [October 30, 2015, 3:24am UTC](https://community.gemsofwar.com/t/pax-aus-codes-error/1078 "2015-10-30T03:24:53Z")
For anyone who received a reward code at PAX, there is an error with our codes on the cards. If you received one where the code was 12 characters in length, just enter in the first 10 characters for it to work. --- ## [Huge Ghoul on Challenge](https://community.gemsofwar.com/t/huge-ghoul-on-challenge/1063)
**Author:** [@freediamonds](https://community.gemsofwar.com/u/freediamonds)\ **Replies:** 2\ **Last updated:** [October 30, 2015, 2:21am UTC](https://community.gemsofwar.com/t/huge-ghoul-on-challenge/1063 "2015-10-30T02:21:18Z")
But, hm, so, this happened. This setup was Grosh-Nak third challenge on three stars. The first time I fought the challenge and the Summoners were able to casttheir spells, the ghoul it summoned seemed to scale (about 30… --- ## [Difficulty setting locks in?](https://community.gemsofwar.com/t/difficulty-setting-locks-in/1070)
**Author:** [@Pasa](https://community.gemsofwar.com/u/Pasa)\ **Replies:** 0\ **Last updated:** [October 29, 2015, 8:59pm UTC](https://community.gemsofwar.com/t/difficulty-setting-locks-in/1070 "2015-10-29T20:59:35Z")
I just tried to fight a revenge. Set the difficulty to W1. Going in, enemy team Venoxia, Venoxia, Celestasia, Venoxia. Great in itself. I look at the stats, they are around 33 life, 17 attack, 9 magic, can;t recall the a… --- ## [Kingdom level migration](https://community.gemsofwar.com/t/kingdom-level-migration/1050)
**Author:** [@xSidarothx](https://community.gemsofwar.com/u/xSidarothx)\ **Replies:** 0\ **Last updated:** [October 29, 2015, 10:47am UTC](https://community.gemsofwar.com/t/kingdom-level-migration/1050 "2015-10-29T10:47:31Z")
When will the forced kingdom level migration for those players being affected by it will take place? I already wrote the support and can be patient but it kinda sucks not getting any of the kingdom stat bonuses. Since Si… --- ## [Creating a another account on Steam](https://community.gemsofwar.com/t/creating-a-another-account-on-steam/1042)
**Author:** [@ladyhiggs](https://community.gemsofwar.com/u/ladyhiggs)\ **Replies:** 1\ **Last updated:** [October 29, 2015, 8:07am UTC](https://community.gemsofwar.com/t/creating-a-another-account-on-steam/1042 "2015-10-29T08:07:17Z")
We got this game on steam , but you can only do one player for this game, so he created a new account for steam on another computer but the game keeps coming up as mine is there something we can do so he can create his o… --- ## [1.0.7 can't create teams](https://community.gemsofwar.com/t/1-0-7-cant-create-teams/1040)
**Author:** [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Replies:** 2\ **Last updated:** [October 29, 2015, 6:22am UTC](https://community.gemsofwar.com/t/1-0-7-cant-create-teams/1040 "2015-10-29T06:22:40Z")
I can’t create teams on my ipad. I can click on a weapon or troop, but how do you add them to your team? --- ## [iOS 9 - Game crashes](https://community.gemsofwar.com/t/ios-9-game-crashes/1029)
**Author:** [@lpearl](https://community.gemsofwar.com/u/lpearl)\ **Replies:** 5\ **Last updated:** [October 29, 2015, 3:06am UTC](https://community.gemsofwar.com/t/ios-9-game-crashes/1029 "2015-10-29T03:06:29Z")
Hi, I got the update, and tried opening it, and it crashes/closes. It’s in the background, and I can double-tap home, and go to it, and then it crashes again. I’ve rebooted my phone and had the same issue. iOS9 Thanks --- ## [Canada iOS - locked out](https://community.gemsofwar.com/t/canada-ios-locked-out/1024)
**Author:** [@lpearl](https://community.gemsofwar.com/u/lpearl)\ **Replies:** 5\ **Last updated:** [October 29, 2015, 2:36am UTC](https://community.gemsofwar.com/t/canada-ios-locked-out/1024 "2015-10-29T02:36:01Z")
Hi, The game on my iPhone says there’s an update, but when i go to the App Store, the update isn’t there. Just an FYI. Thanks --- ## [Opponent had first move](https://community.gemsofwar.com/t/opponent-had-first-move/993)
**Author:** [@temmie143](https://community.gemsofwar.com/u/temmie143)\ **Replies:** 8\ **Last updated:** [October 28, 2015, 12:22am UTC](https://community.gemsofwar.com/t/opponent-had-first-move/993 "2015-10-28T00:22:44Z")
First time this has happened to me, I hit the defend button and went to fight an opponent, and they made the first move instead of me. Not a huge problem since I have a good team that won the match, but has this happened… --- ## [Guild donations/trophies counter](https://community.gemsofwar.com/t/guild-donations-trophies-counter/984)
**Author:** [@Serale](https://community.gemsofwar.com/u/Serale)\ **Replies:** 5\ **Last updated:** [October 27, 2015, 8:28pm UTC](https://community.gemsofwar.com/t/guild-donations-trophies-counter/984 "2015-10-27T20:28:09Z")
This is making my life hell as guild master. Please fix it! The weekly counter of gold and trophies is not working. It is not reseting on mondays… --- ## [Troop disenchant](https://community.gemsofwar.com/t/troop-disenchant/989)
**Author:** [@Rasper](https://community.gemsofwar.com/u/Rasper)\ **Replies:** 4\ **Last updated:** [October 26, 2015, 12:42am UTC](https://community.gemsofwar.com/t/troop-disenchant/989 "2015-10-26T00:42:12Z")
I was going to disenchant extra troops and had the threshold set at 2, but when I clicked disenchant all extra it destroyed my second Summer Imp and my extra Alchemist. Is there any way to undo this? It isn’t like I ca… --- ## [Cannot open the shop](https://community.gemsofwar.com/t/cannot-open-the-shop/958)
**Author:** [@temmie143](https://community.gemsofwar.com/u/temmie143)\ **Replies:** 3\ **Last updated:** [October 24, 2015, 5:29pm UTC](https://community.gemsofwar.com/t/cannot-open-the-shop/958 "2015-10-24T17:29:40Z")
Since yesterday, when I try to open the shop by choosing the icon in the lower right corner and clicking it, it just freezes up and never opens. I tried this several times at different time frames, about an hour a part a… --- ## [Eternal bugs that never got resolved](https://community.gemsofwar.com/t/eternal-bugs-that-never-got-resolved/942)
**Author:** [@Sidousai](https://community.gemsofwar.com/u/Sidousai)\ **Replies:** 2\ **Last updated:** [October 20, 2015, 10:24pm UTC](https://community.gemsofwar.com/t/eternal-bugs-that-never-got-resolved/942 "2015-10-20T22:24:05Z")
What you were expecting to happen, and what actually happened? BUG1: Once upon a time, when players were attacked, it was the Defend Icon that displays the Exclamation Mark. But after a certain patch later, it got shif… --- ## [Possible refund of gems..?](https://community.gemsofwar.com/t/possible-refund-of-gems/937)
**Author:** [@IVIMarkIVI](https://community.gemsofwar.com/u/IVIMarkIVI)\ **Replies:** 6\ **Last updated:** [October 18, 2015, 11:49pm UTC](https://community.gemsofwar.com/t/possible-refund-of-gems/937 "2015-10-18T23:49:17Z")
What you were expecting to happen, and what actually happened? I was expecting my gems to be unspent. 2 year old daughter grabbed my phone, got into gems of war, spent 290 gems. What are the steps to make it happen ag… --- ## [Can i play your game on 2 devices with one account?](https://community.gemsofwar.com/t/can-i-play-your-game-on-2-devices-with-one-account/535)
**Author:** [@Shrpy](https://community.gemsofwar.com/u/Shrpy)\ **Replies:** 12\ **Last updated:** [October 18, 2015, 1:42am UTC](https://community.gemsofwar.com/t/can-i-play-your-game-on-2-devices-with-one-account/535 "2015-10-18T01:42:33Z")
Im playing your game on an android device. If i download the pc version, would i be able to continue playing without loosing my progress (and cards)? --- ## [Total eclipse of the game](https://community.gemsofwar.com/t/total-eclipse-of-the-game/888)
**Author:** [@dhjl](https://community.gemsofwar.com/u/dhjl)\ **Replies:** 8\ **Last updated:** [October 16, 2015, 3:16am UTC](https://community.gemsofwar.com/t/total-eclipse-of-the-game/888 "2015-10-16T03:16:24Z")
:musical\_note: Once upon a time there was light in the world, but now a glitch has made it go dark: Nothing I can do, I guess I’ll just have to restart. :musical\_note: --- ## [Crashes on iPad, reboot doesn't help](https://community.gemsofwar.com/t/crashes-on-ipad-reboot-doesnt-help/922)
**Author:** [@Mitheithel](https://community.gemsofwar.com/u/Mitheithel)\ **Replies:** 3\ **Last updated:** [October 15, 2015, 2:53pm UTC](https://community.gemsofwar.com/t/crashes-on-ipad-reboot-doesnt-help/922 "2015-10-15T14:53:40Z")
What you were expecting to happen, and what actually happened? I have an iPad 3, so it’s an older model. I have hardly ever had a problem with the game u til I updated to iOS 9, and now the game crashes regularly. Resta… --- ## [Finding opponent 's looping](https://community.gemsofwar.com/t/finding-opponent-s-looping/879)
**Author:** [@KAYA43V3R](https://community.gemsofwar.com/u/KAYA43V3R)\ **Replies:** 9\ **Last updated:** [October 13, 2015, 4:51am UTC](https://community.gemsofwar.com/t/finding-opponent-s-looping/879 "2015-10-13T04:51:38Z")
Hi I do not know if anyone has mentioned this, but sometimes finding opponent 's looping always mentioning weak opponents or … even if one long patient. The current solution that I use : exit the game and restart it . … --- ## [Video driver error - frozen screen](https://community.gemsofwar.com/t/video-driver-error-frozen-screen/876)
**Author:** [@Zennon](https://community.gemsofwar.com/u/Zennon)\ **Replies:** 2\ **Last updated:** [October 8, 2015, 6:50am UTC](https://community.gemsofwar.com/t/video-driver-error-frozen-screen/876 "2015-10-08T06:50:39Z")
What you were expecting to happen, and what actually happened? Display error in Windows 10. Intel HD4400. Happened twice tonight within an 1-2 hours. Happened yesterday first time. After recovery you still can hear the … --- ## [Can't Start Invasion](https://community.gemsofwar.com/t/cant-start-invasion/831)
**Author:** [@Addamatic](https://community.gemsofwar.com/u/Addamatic)\ **Replies:** 6\ **Last updated:** [October 6, 2015, 2:37am UTC](https://community.gemsofwar.com/t/cant-start-invasion/831 "2015-10-06T02:37:08Z")
What you were expecting to happen, and what actually happened? I get through being matched to a new player, click the button to go forward, and get the spinning mana wheel and it says it’s downloading. I think it could b… [Previous page](https://community.gemsofwar.com/c/support/10.md?page=110) [Next page](https://community.gemsofwar.com/c/support/10.md?page=112)