# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=11 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 12 --- ## [Request for clarification: Death Mark](https://community.gemsofwar.com/t/request-for-clarification-death-mark/61090)
**Author:** [@MadDwarf](https://community.gemsofwar.com/u/MadDwarf)\ **Replies:** 2\ **Last updated:** [January 31, 2020, 2:35am UTC](https://community.gemsofwar.com/t/request-for-clarification-death-mark/61090 "2020-01-31T02:35:14Z")
I have a couple of questions about Death Mark and its interactions with other abilities. First, I’d like to know how Death Mark works when re-applied frequently, such as the Death Touch trait that applies death mark whe… --- ## [Thank you Support](https://community.gemsofwar.com/t/thank-you-support/61026)
**Author:** [@Malmvig](https://community.gemsofwar.com/u/Malmvig)\ **Replies:** 2\ **Last updated:** [January 29, 2020, 3:52am UTC](https://community.gemsofwar.com/t/thank-you-support/61026 "2020-01-29T03:52:32Z")
On behalf of Clan Danish Wikings I will thanks Gems Of War Support for helping out with a lost account of one of our members. We posted a ticked while you had an announced bank holliday but eventhough you replied the da… --- ## [PvP defense team won't change](https://community.gemsofwar.com/t/pvp-defense-team-wont-change/47540)
**Author:** [@Nurseshammy](https://community.gemsofwar.com/u/Nurseshammy)\ **Replies:** 5\ **Last updated:** [January 28, 2020, 1:45am UTC](https://community.gemsofwar.com/t/pvp-defense-team-wont-change/47540 "2020-01-28T01:45:16Z")
Please check the known issues list before posting a bug. Note: If you are uncomfortable reporting your bug publicly you can privately message @Cyrup or @Kafka with the completed bug template. Platform, device version a… --- ## [Confused about "Warlord's BattleCry"](https://community.gemsofwar.com/t/confused-about-warlords-battlecry/60748)
**Author:** [@ArtKi](https://community.gemsofwar.com/u/ArtKi)\ **Replies:** 3\ **Last updated:** [January 16, 2020, 11:19pm UTC](https://community.gemsofwar.com/t/confused-about-warlords-battlecry/60748 "2020-01-16T23:19:54Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: Been playing for a couple… --- ## [Error 16 ps4 help plz](https://community.gemsofwar.com/t/error-16-ps4-help-plz/60646)
**Author:** [@Aliceoz](https://community.gemsofwar.com/u/Aliceoz)\ **Replies:** 4\ **Last updated:** [January 11, 2020, 10:31pm UTC](https://community.gemsofwar.com/t/error-16-ps4-help-plz/60646 "2020-01-11T22:31:55Z")
--- ## [Server issues for the past 12 hours or more (PC/Mobile)](https://community.gemsofwar.com/t/server-issues-for-the-past-12-hours-or-more-pc-mobile/60597)
**Author:** [@awryan](https://community.gemsofwar.com/u/awryan)\ **Replies:** 6\ **Last updated:** [January 11, 2020, 2:53pm UTC](https://community.gemsofwar.com/t/server-issues-for-the-past-12-hours-or-more-pc-mobile/60597 "2020-01-11T14:53:16Z")
Reports from around the world of extreme intermittent lag happening on PC/Mobile. The start and end of matches take a minute or 2 to load randomly. Same thing can happen with tribute. So basically any time the game tries… --- ## [Chat not closing](https://community.gemsofwar.com/t/chat-not-closing/60558)
**Author:** [@Time2die](https://community.gemsofwar.com/u/Time2die)\ **Replies:** 1\ **Last updated:** [January 8, 2020, 9:57pm UTC](https://community.gemsofwar.com/t/chat-not-closing/60558 "2020-01-08T21:57:41Z")
Not sure if this is where you post or how to go about getting help , but my chat window won’t close --- ## [Ignored support request from december 19th](https://community.gemsofwar.com/t/ignored-support-request-from-december-19th/60351)
**Author:** [@peacefull](https://community.gemsofwar.com/u/peacefull)\ **Replies:** 18\ **Last updated:** [January 6, 2020, 1:57am UTC](https://community.gemsofwar.com/t/ignored-support-request-from-december-19th/60351 "2020-01-06T01:57:06Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. I submitted a support request 11 days ago and p… --- ## [All my troops lost Armor and Life permanently](https://community.gemsofwar.com/t/all-my-troops-lost-armor-and-life-permanently/60188)
**Author:** [@CobraMJD](https://community.gemsofwar.com/u/CobraMJD)\ **Replies:** 19\ **Last updated:** [December 20, 2019, 3:36pm UTC](https://community.gemsofwar.com/t/all-my-troops-lost-armor-and-life-permanently/60188 "2019-12-20T15:36:07Z")
So I’m new to the game, win some battles and leveled up some troops. But after 4 days without playing ally troops are weakened. One of them I leveled up to 5 and is supposed to have +1 armor per level, but now it only ha… --- ## [PS4 Servers is slow!](https://community.gemsofwar.com/t/ps4-servers-is-slow/60145)
**Author:** [@Sheffield](https://community.gemsofwar.com/u/Sheffield)\ **Replies:** 0\ **Last updated:** [December 18, 2019, 11:40am UTC](https://community.gemsofwar.com/t/ps4-servers-is-slow/60145 "2019-12-18T11:40:03Z")
The PS4 Servers have been slow since Yesterday. --- ## [How do I get the phone reset account back](https://community.gemsofwar.com/t/how-do-i-get-the-phone-reset-account-back/59716)
**Author:** [@Settler](https://community.gemsofwar.com/u/Settler)\ **Replies:** 1\ **Last updated:** [December 2, 2019, 11:58pm UTC](https://community.gemsofwar.com/t/how-do-i-get-the-phone-reset-account-back/59716 "2019-12-02T23:58:11Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here. Describe your issue: Screenshots or video: Ho… --- ## [Question about mobile notifications](https://community.gemsofwar.com/t/question-about-mobile-notifications/59470)
**Author:** [@covertmuffin123](https://community.gemsofwar.com/u/covertmuffin123)\ **Replies:** 7\ **Last updated:** [November 28, 2019, 5:14am UTC](https://community.gemsofwar.com/t/question-about-mobile-notifications/59470 "2019-11-28T05:14:31Z")
Are PS4 to mobile notifications just really buggy? I set up pet alerts for the vault weekend, and I’ve only received notifications for about half of them. When I do get a notification, it comes through at a random time… --- ## [How to open explore boss chest?](https://community.gemsofwar.com/t/how-to-open-explore-boss-chest/59492)
**Author:** [@Mannelig](https://community.gemsofwar.com/u/Mannelig)\ **Replies:** 2\ **Last updated:** [November 25, 2019, 11:04am UTC](https://community.gemsofwar.com/t/how-to-open-explore-boss-chest/59492 "2019-11-25T11:04:16Z")
Won the explore boss chest. Wanted to open it, but I don’t see it anywhere in my inventory, nor in chests screen nor anywhere else. Is this a bug or is there some special way how to open said chest ? --- ## [No sound at all](https://community.gemsofwar.com/t/no-sound-at-all/40897)
**Author:** [@Jason](https://community.gemsofwar.com/u/Jason)\ **Replies:** 12\ **Last updated:** [November 21, 2019, 5:04am UTC](https://community.gemsofwar.com/t/no-sound-at-all/40897 "2019-11-21T05:04:04Z")
No sound at all from the game. Any thoughts? --- ## [Problems with Mobile and Switch Accounts](https://community.gemsofwar.com/t/problems-with-mobile-and-switch-accounts/59259)
**Author:** [@Adieren](https://community.gemsofwar.com/u/Adieren)\ **Replies:** 5\ **Last updated:** [November 17, 2019, 10:47pm UTC](https://community.gemsofwar.com/t/problems-with-mobile-and-switch-accounts/59259 "2019-11-17T22:47:22Z")
Hello I have two problems with my accounts on Switch and Mobile. The first one is that when I wanted to link my Switch account to the Mobile version, the app said me there wasn’t any account avaible with my email addre… --- ## [Game Hangs for Ages, Multiple Error Codes](https://community.gemsofwar.com/t/game-hangs-for-ages-multiple-error-codes/58976)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 14\ **Last updated:** [November 10, 2019, 4:36am UTC](https://community.gemsofwar.com/t/game-hangs-for-ages-multiple-error-codes/58976 "2019-11-10T04:36:36Z")
I’ve been getting delayed by all kinds of nonsense lately just when things are loading (any things, starting the game or collecting tribute or between fights etc). Maybe a couple weeks straight now, I feel like it was si… --- ## [Retreat button disappears on AI turn](https://community.gemsofwar.com/t/retreat-button-disappears-on-ai-turn/24075)
**Author:** [@Tifa](https://community.gemsofwar.com/u/Tifa)\ **Replies:** 8\ **Last updated:** [October 29, 2019, 1:58pm UTC](https://community.gemsofwar.com/t/retreat-button-disappears-on-ai-turn/24075 "2019-10-29T13:58:44Z")
What you were expecting to happen, and what actually happened? Retreat button to be there. It’s not. What are the steps to make it happen again? Trying to retreat while AI is doing its thing. Do you have any screensh… --- ## [Game Stuck on Loading Screen...](https://community.gemsofwar.com/t/game-stuck-on-loading-screen/58881)
**Author:** [@StoutGamer](https://community.gemsofwar.com/u/StoutGamer)\ **Replies:** 0\ **Last updated:** [October 29, 2019, 7:31am UTC](https://community.gemsofwar.com/t/game-stuck-on-loading-screen/58881 "2019-10-29T07:31:02Z")
Hi. I’ve had the game linked on both Android and Steam, and never had problems. After the game got updated to 4.6 (the Explore Rework Patch) it’s been stuck on the Loading Screen for Steam only. It still work fine on And… --- ## [Error to launch game without wifi](https://community.gemsofwar.com/t/error-to-launch-game-without-wifi/58863)
**Author:** [@DroodzZ](https://community.gemsofwar.com/u/DroodzZ)\ **Replies:** 0\ **Last updated:** [October 28, 2019, 10:03am UTC](https://community.gemsofwar.com/t/error-to-launch-game-without-wifi/58863 "2019-10-28T10:03:50Z")
I can t launch without wifi … With wifi no probleme gems of war work when i am in street with 4g connection i can t launch game and i have this message : Screenshots or video: --- ## [Invite Code doesn't work](https://community.gemsofwar.com/t/invite-code-doesnt-work/58759)
**Author:** [@Sandrine](https://community.gemsofwar.com/u/Sandrine)\ **Replies:** 5\ **Last updated:** [October 23, 2019, 3:01pm UTC](https://community.gemsofwar.com/t/invite-code-doesnt-work/58759 "2019-10-23T15:01:26Z")
Hi, My invite code hasn’t been working for the last couple of weeks. It used to work before! Regards, S. --- ## [Issue with pet promotion](https://community.gemsofwar.com/t/issue-with-pet-promotion/58744)
**Author:** [@Pike9181](https://community.gemsofwar.com/u/Pike9181)\ **Replies:** 1\ **Last updated:** [October 22, 2019, 6:12am UTC](https://community.gemsofwar.com/t/issue-with-pet-promotion/58744 "2019-10-22T06:12:08Z")
I recently completed a pet quest, received a pet that met the 5 cards needed to upgrade to the next ascension. When you go to the level up menu, it says cards needed 5, and then says I have 5 cards, but will not allow me… --- ## [Game not launch after patch 4.6](https://community.gemsofwar.com/t/game-not-launch-after-patch-4-6/58689)
**Author:** [@Bacilic](https://community.gemsofwar.com/u/Bacilic)\ **Replies:** 2\ **Last updated:** [October 21, 2019, 3:27pm UTC](https://community.gemsofwar.com/t/game-not-launch-after-patch-4-6/58689 "2019-10-21T15:27:32Z")
After last update (4.6.008, the version what I see through the androids settings: “app management”) the game crash as soon as it starts and never lunch. After appear an androids error report. My device: Samsung Galaxy T… --- ## [PSA : A bug can make your explore battles a lot harder than they need to be](https://community.gemsofwar.com/t/psa-a-bug-can-make-your-explore-battles-a-lot-harder-than-they-need-to-be/58661)
**Author:** [@LarianBretto](https://community.gemsofwar.com/u/LarianBretto)\ **Replies:** 0\ **Last updated:** [October 19, 2019, 3:24am UTC](https://community.gemsofwar.com/t/psa-a-bug-can-make-your-explore-battles-a-lot-harder-than-they-need-to-be/58661 "2019-10-19T03:24:38Z")
The new explore system revamps the difficulty but keeps the bugs from the old one. (Yay recycling !) The stat bonuses from difficulties higher than “normal” in the old system are still being applied to the new one. I.e.… --- ## [Treasure MAP bug on xbox](https://community.gemsofwar.com/t/treasure-map-bug-on-xbox/58510)
**Author:** [@Sp4rke](https://community.gemsofwar.com/u/Sp4rke)\ **Replies:** 1\ **Last updated:** [October 14, 2019, 2:54am UTC](https://community.gemsofwar.com/t/treasure-map-bug-on-xbox/58510 "2019-10-14T02:54:10Z")
Completed 3 treasure maps tonight and in all 3 cases finished with Red Chests on the screen (5 in total over the 3 games) but I was not given any Glory Keys as per the listed rewards in the right hand margin. --- ## [Out of synch after treasure hunt](https://community.gemsofwar.com/t/out-of-synch-after-treasure-hunt/56952)
**Author:** [@Virginia](https://community.gemsofwar.com/u/Virginia)\ **Replies:** 10\ **Last updated:** [September 18, 2019, 4:32pm UTC](https://community.gemsofwar.com/t/out-of-synch-after-treasure-hunt/56952 "2019-09-18T16:32:13Z")
There’s a bug that I get hit with about once a week related to starting the game and choosing treasure hunt. (Yeah, you’d think I’d have learned by now.) If I do this without first collecting any waiting treasure from … --- ## [What kind of controller is allowed?](https://community.gemsofwar.com/t/what-kind-of-controller-is-allowed/57844)
**Author:** [@Chongee](https://community.gemsofwar.com/u/Chongee)\ **Replies:** 18\ **Last updated:** [September 17, 2019, 2:24pm UTC](https://community.gemsofwar.com/t/what-kind-of-controller-is-allowed/57844 "2019-09-17T14:24:47Z")
I would like to know that if I’m using a virtual android machine (under Genymotion) what kind of controller can I use and not get banned for it. I understand that those kind of controllers that map an action to a mouse … --- ## [Tickets and login rewords](https://community.gemsofwar.com/t/tickets-and-login-rewords/57807)
**Author:** [@Sleepymouse125](https://community.gemsofwar.com/u/Sleepymouse125)\ **Replies:** 4\ **Last updated:** [September 11, 2019, 3:27am UTC](https://community.gemsofwar.com/t/tickets-and-login-rewords/57807 "2019-09-11T03:27:41Z")
Gameskipped me in log in rewords despite me being logged in all day that day and now I’m here because the game won’t file a complaint or send a ticket about it. It erases it when I send every time. How could anyone play … --- ## [In game shops not working](https://community.gemsofwar.com/t/in-game-shops-not-working/57747)
**Author:** [@Xandler](https://community.gemsofwar.com/u/Xandler)\ **Replies:** 8\ **Last updated:** [September 8, 2019, 12:55pm UTC](https://community.gemsofwar.com/t/in-game-shops-not-working/57747 "2019-09-08T12:55:16Z")
Hopefully, this is the right area for this. Anyway, to my problem! For the past week or so, the GoW shop, flash offers, etc have just stopped working. It goes to the buy menu, I select it, then it acts like it cancels i… --- ## [PS4 still not loading](https://community.gemsofwar.com/t/ps4-still-not-loading/57514)
**Author:** [@Sals](https://community.gemsofwar.com/u/Sals)\ **Replies:** 4\ **Last updated:** [September 2, 2019, 12:18am UTC](https://community.gemsofwar.com/t/ps4-still-not-loading/57514 "2019-09-02T00:18:37Z")
Its been about 2 hours and game still won’t load. Minimum, I am surprised that the devs haven’t given explanation, status or update by now. We are all just flapping in the breeze. --- ## [Xbox One GoW not loading](https://community.gemsofwar.com/t/xbox-one-gow-not-loading/57503)
**Author:** [@Misfit](https://community.gemsofwar.com/u/Misfit)\ **Replies:** 16\ **Last updated:** [September 1, 2019, 12:23am UTC](https://community.gemsofwar.com/t/xbox-one-gow-not-loading/57503 "2019-09-01T00:23:13Z")
Tried restarting my Xbox and of course nothing happens. Anybody else having issues? [Previous page](https://community.gemsofwar.com/c/support/10.md?page=10) [Next page](https://community.gemsofwar.com/c/support/10.md?page=12)