# Support

**URL:** https://community.gemsofwar.com/c/support/10.md?page=109

[Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md)

**Page:** 110

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## [Unable to Finish Combat(Xbox One)](https://community.gemsofwar.com/t/unable-to-finish-combat-xbox-one/1738)

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**Author:** [@Networker](https://community.gemsofwar.com/u/Networker)\
**Replies:** 2\
**Last updated:** [December 7, 2015, 2:46am UTC](https://community.gemsofwar.com/t/unable-to-finish-combat-xbox-one/1738 "2015-12-07T02:46:09Z")

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Platform: Xbox One Troops: 1.Main Hero 2.Star Gazer 3.Bombardier 4.Rock Worm What you were expecting to happen, and what actually happened? On the final move of the round(When you defeat the last enemy) i used my …

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## [Task won't complete?](https://community.gemsofwar.com/t/task-wont-complete/1727)

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**Author:** [@shadowdemon009](https://community.gemsofwar.com/u/shadowdemon009)\
**Replies:** 2\
**Last updated:** [December 7, 2015, 12:03am UTC](https://community.gemsofwar.com/t/task-wont-complete/1727 "2015-12-07T00:03:00Z")

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I have a task that says to get mastery level 10 in one mana, but i have gotten 10 mastery in 2 mana types since i have gotten this task. do i actually need 11 or something??? or is it a glitch? I am on xbox one in case …

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## [Arena team switcharoo (PC to Iphone bug)](https://community.gemsofwar.com/t/arena-team-switcharoo-pc-to-iphone-bug/1697)

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**Author:** [@utfanx2](https://community.gemsofwar.com/u/utfanx2)\
**Replies:** 2\
**Last updated:** [December 6, 2015, 11:58pm UTC](https://community.gemsofwar.com/t/arena-team-switcharoo-pc-to-iphone-bug/1697 "2015-12-06T23:58:31Z")

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What you were expecting to happen, and what actually happened? I finished an arena on PC, and started a new one. Then, I closed the game on my PC. A while later I went to take a dump and got on my Iphone, which had the …

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## [Damage abilities hitting first unit after its killed in new turn generating explosion](https://community.gemsofwar.com/t/damage-abilities-hitting-first-unit-after-its-killed-in-new-turn-generating-explosion/1714)

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**Author:** [@Esoxnepa](https://community.gemsofwar.com/u/Esoxnepa)\
**Replies:** 0\
**Last updated:** [December 6, 2015, 2:29am UTC](https://community.gemsofwar.com/t/damage-abilities-hitting-first-unit-after-its-killed-in-new-turn-generating-explosion/1714 "2015-12-06T02:29:14Z")

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I consider this so low priority to not be worth looking at, but I “believe” I’ve seen it happen enough that it may help clear up other support questions, so I’m writing it up. On the AI turn, when an explosion ability, …

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## [Goblin question](https://community.gemsofwar.com/t/goblin-question/1694)

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**Author:** [@kevin](https://community.gemsofwar.com/u/kevin)\
**Replies:** 4\
**Last updated:** [December 5, 2015, 10:32am UTC](https://community.gemsofwar.com/t/goblin-question/1694 "2015-12-05T10:32:26Z")

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hi, i was using a team of goblin shaman and 2 goblins and when the new patch was downloaded i lost the second goblin in my team. Does anyone know if the patch only allows you to own only 1 goblin now or did the patch jus…

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## [Error messages?](https://community.gemsofwar.com/t/error-messages/1671)

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**Author:** [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\
**Replies:** 12\
**Last updated:** [December 3, 2015, 9:06pm UTC](https://community.gemsofwar.com/t/error-messages/1671 "2015-12-03T21:06:48Z")

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So after completing a PvP battle I got this: And after I tried to restart the game I get this message: Uploading… Anyone knows what’s going on here?

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## [Can't get reward after defeating gloom leaf](https://community.gemsofwar.com/t/cant-get-reward-after-defeating-gloom-leaf/1553)

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**Author:** [@ruzin](https://community.gemsofwar.com/u/ruzin)\
**Replies:** 4\
**Last updated:** [December 2, 2015, 10:50pm UTC](https://community.gemsofwar.com/t/cant-get-reward-after-defeating-gloom-leaf/1553 "2015-12-02T22:50:55Z")

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I finished the quest with the dryad only to click the reward button and it just hangs on the ending text about gloom leaf closing his eyes. I have to press out of it as it won’t reward me. This is ps4 version.

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## [HELP! gloomleaf - quest bug](https://community.gemsofwar.com/t/help-gloomleaf-quest-bug/1617)

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**Author:** [@g1g1](https://community.gemsofwar.com/u/g1g1)\
**Replies:** 2\
**Last updated:** [December 2, 2015, 12:49am UTC](https://community.gemsofwar.com/t/help-gloomleaf-quest-bug/1617 "2015-12-02T00:49:35Z")

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I have completed the mission “Defeat Gloom Leaf 1/1” click “Reward” in the new window says “And his eyes closed for the last time” and the PLAY icon I can’t click on him!!! the “X” button does not complete the job on…

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## [1.0.7 A Few Known Issues](https://community.gemsofwar.com/t/1-0-7-a-few-known-issues/1023)

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**Author:** [@Sirrian](https://community.gemsofwar.com/u/Sirrian)\
**Replies:** 64\
**Last updated:** [December 1, 2015, 6:15am UTC](https://community.gemsofwar.com/t/1-0-7-a-few-known-issues/1023 "2015-12-01T06:15:48Z")

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Hi Everyone, I just wanted to update you all about a few known issues in the 1.0.7 version of the game… 1. The Game says I need a new version, but I can’t find a new version on the iOS App Store Sorry! It’s taking lon…

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## [Make a purchase with glory task not working](https://community.gemsofwar.com/t/make-a-purchase-with-glory-task-not-working/1580)

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**Author:** [@ruzin](https://community.gemsofwar.com/u/ruzin)\
**Replies:** 6\
**Last updated:** [December 1, 2015, 12:13am UTC](https://community.gemsofwar.com/t/make-a-purchase-with-glory-task-not-working/1580 "2015-12-01T00:13:44Z")

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I have the task to make a purchase with glory but I have tried three times so far, using glory to purchase souls twice and also purchased a new weapon with it but still it doesn’t register.

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## ["New Event: Before the Fall" says ending October 27th](https://community.gemsofwar.com/t/new-event-before-the-fall-says-ending-october-27th/1425)

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**Author:** [@ruzin](https://community.gemsofwar.com/u/ruzin)\
**Replies:** 2\
**Last updated:** [November 30, 2015, 10:45pm UTC](https://community.gemsofwar.com/t/new-event-before-the-fall-says-ending-october-27th/1425 "2015-11-30T22:45:02Z")

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Um, I seem to get a pop up sometimes on the PS4 version that tells me of a new event; “Before the Fall”. However it says it will end October 27th. Did you invent the time machine or something?

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## [I can't visit Troops in the game! :(](https://community.gemsofwar.com/t/i-cant-visit-troops-in-the-game/1582)

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**Author:** [@zqxinran](https://community.gemsofwar.com/u/zqxinran)\
**Replies:** 13\
**Last updated:** [November 30, 2015, 3:48pm UTC](https://community.gemsofwar.com/t/i-cant-visit-troops-in-the-game/1582 "2015-11-30T15:48:50Z")

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OH NO!!!

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## [Home Kingdom mana bonus BUG](https://community.gemsofwar.com/t/home-kingdom-mana-bonus-bug/1534)

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**Author:** [@Dread\_Maximus](https://community.gemsofwar.com/u/Dread_Maximus)\
**Replies:** 4\
**Last updated:** [November 27, 2015, 1:29am UTC](https://community.gemsofwar.com/t/home-kingdom-mana-bonus-bug/1534 "2015-11-27T01:29:36Z")

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I Set my home kingdom to karakoth while playing on PS4, but when I play, I get the mana bonuses for the broken spire. I tried setting my home kingdom to broken spire and back to karakoth, but the broken spire mana bonuse…

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## [iOS team editor won't show tool bars \[troops, hero, others \]](https://community.gemsofwar.com/t/ios-team-editor-wont-show-tool-bars-troops-hero-others/1529)

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**Author:** [@marian](https://community.gemsofwar.com/u/marian)\
**Replies:** 2\
**Last updated:** [November 26, 2015, 6:16am UTC](https://community.gemsofwar.com/t/ios-team-editor-wont-show-tool-bars-troops-hero-others/1529 "2015-11-26T06:16:11Z")

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What you were expecting to happen, and what actually happened? The tool bar \[troops, hero, others \] should be shown in eam editor What are the steps to make it happen again? When I open team editor someday, the to…

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## [No bonus for Construct Type](https://community.gemsofwar.com/t/no-bonus-for-construct-type/1513)

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**Author:** [@nguyenquoctrong](https://community.gemsofwar.com/u/nguyenquoctrong)\
**Replies:** 3\
**Last updated:** [November 25, 2015, 11:05pm UTC](https://community.gemsofwar.com/t/no-bonus-for-construct-type/1513 "2015-11-25T23:05:29Z")

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There is no bonus for 3 or 4 Construct Troop (+4 or +8 amor)? Please fix it.

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## [UI Display Issues](https://community.gemsofwar.com/t/ui-display-issues/1496)

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**Author:** [@Razlath](https://community.gemsofwar.com/u/Razlath)\
**Replies:** 3\
**Last updated:** [November 25, 2015, 10:39pm UTC](https://community.gemsofwar.com/t/ui-display-issues/1496 "2015-11-25T22:39:40Z")

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What you were expecting to happen, and what actually happened? The UI has gotten a little wierd today. My activity vs chat button on the Chat Guild window is missing. Also when I collect from cities the numbers don’t …

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## [Melkathi's memory is not the best](https://community.gemsofwar.com/t/melkathis-memory-is-not-the-best/1483)

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**Author:** [@melkathi](https://community.gemsofwar.com/u/melkathi)\
**Replies:** 4\
**Last updated:** [November 25, 2015, 7:50am UTC](https://community.gemsofwar.com/t/melkathis-memory-is-not-the-best/1483 "2015-11-25T07:50:57Z")

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What you were expecting to happen, and what actually happened? Enemy team had Moloch, I had Goblin King. Goblin King had 30 Life, Moloch’s ability deals 8 true damage. I expected to survive. I didn’t. Moloch had reduce…

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## [\[Feedback\] - Sun & Moon vs Summer Imp - 95 Gems into oblivion](https://community.gemsofwar.com/t/feedback-sun-moon-vs-summer-imp-95-gems-into-oblivion/1125)

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**Author:** [@LegendMaker](https://community.gemsofwar.com/u/LegendMaker)\
**Replies:** 16\
**Last updated:** [November 23, 2015, 3:55pm UTC](https://community.gemsofwar.com/t/feedback-sun-moon-vs-summer-imp-95-gems-into-oblivion/1125 "2015-11-23T15:55:33Z")

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A long time ago, in a far, far away galaxy (last summer, I think? ^^), there was a new troop available for only a brief weekend and only in exchange for spending 95 Gems in the Shop: the Summer Imp. At the time, along wi…

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## [Kingdom bonuses are not changing for me on xbox](https://community.gemsofwar.com/t/kingdom-bonuses-are-not-changing-for-me-on-xbox/1440)

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**Author:** [@ajackarse](https://community.gemsofwar.com/u/ajackarse)\
**Replies:** 3\
**Last updated:** [November 21, 2015, 10:06pm UTC](https://community.gemsofwar.com/t/kingdom-bonuses-are-not-changing-for-me-on-xbox/1440 "2015-11-21T22:06:02Z")

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Whenever I a make a new kingdom my home kingdom, my kingdom bonus doesn’t seem to change from the broken spire. Would like to have a different bonus then the blue black.

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## [Summoned Troops Not Getting Kingdom Bonuses](https://community.gemsofwar.com/t/summoned-troops-not-getting-kingdom-bonuses/1314)

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**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\
**Replies:** 2\
**Last updated:** [November 20, 2015, 4:26pm UTC](https://community.gemsofwar.com/t/summoned-troops-not-getting-kingdom-bonuses/1314 "2015-11-20T16:26:35Z")

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What you were expecting to happen, and what actually happened? I was expecting my summoned Orc (via Gar’Nok) to be quite a bit larger than this. I have maxed kingdoms; I went and checked after the game, and the base sta…

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## [Treasure maps not being awarded](https://community.gemsofwar.com/t/treasure-maps-not-being-awarded/1379)

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**Author:** [@TheAmazingOwlet](https://community.gemsofwar.com/u/TheAmazingOwlet)\
**Replies:** 7\
**Last updated:** [November 19, 2015, 6:27pm UTC](https://community.gemsofwar.com/t/treasure-maps-not-being-awarded/1379 "2015-11-19T18:27:39Z")

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I’m having a problem with the treasure hunt mini game. I’ve won at least 3-4 treasure maps (just started playing) yet when I go to the treasure hunt mini game it says I have zero treasure maps. Is there any way to fix th…

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## [Casting with a dead creature](https://community.gemsofwar.com/t/casting-with-a-dead-creature/1399)

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**Author:** [@IVIMarkIVI](https://community.gemsofwar.com/u/IVIMarkIVI)\
**Replies:** 3\
**Last updated:** [November 19, 2015, 5:53am UTC](https://community.gemsofwar.com/t/casting-with-a-dead-creature/1399 "2015-11-19T05:53:39Z")

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What you were expecting to happen, and what actually happened? Playing with hobgoblin. He had full mana but low hp. My 2 year old daughter loves to help cast. So on the enemy turn she kept pressing on the hobgoblin (…

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## [Invite to guild problem](https://community.gemsofwar.com/t/invite-to-guild-problem/1374)

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**Author:** [@Pixie](https://community.gemsofwar.com/u/Pixie)\
**Replies:** 6\
**Last updated:** [November 19, 2015, 12:32am UTC](https://community.gemsofwar.com/t/invite-to-guild-problem/1374 "2015-11-19T00:32:47Z")

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We are trying to invite a new player Akai\_tenshi (invite code: FIONA) in our guild BLaCkGoLD , but the player doesn’t receive our invite. I and other player from the guild sent invites but the Akai\_tenshi still doesn’t …

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## [Two bugs on the ps4 version](https://community.gemsofwar.com/t/two-bugs-on-the-ps4-version/1385)

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**Author:** [@subwiser](https://community.gemsofwar.com/u/subwiser)\
**Replies:** 3\
**Last updated:** [November 18, 2015, 11:23pm UTC](https://community.gemsofwar.com/t/two-bugs-on-the-ps4-version/1385 "2015-11-18T23:23:19Z")

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Hello, Firstly, I’m French, so be comprehensive if I don’t use the proper terms. :smile: Like I said in the title: I have two bugzz The first one is the most annoying: I have unlocked two treasure maps but when I go …

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## [Revenge broken or bugged](https://community.gemsofwar.com/t/revenge-broken-or-bugged/1364)

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**Author:** [@Brewz](https://community.gemsofwar.com/u/Brewz)\
**Replies:** 3\
**Last updated:** [November 17, 2015, 3:04am UTC](https://community.gemsofwar.com/t/revenge-broken-or-bugged/1364 "2015-11-17T03:04:24Z")

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I am unable to use the “Revenge” option, as I have only been attacked a handful of times since the games release. Guild mates and friends are being attacked on a regular basis, but this is not the case with me. Any sug…

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## [Error Request Status - 404 Not found](https://community.gemsofwar.com/t/error-request-status-404-not-found/1361)

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**Author:** [@koehtia](https://community.gemsofwar.com/u/koehtia)\
**Replies:** 4\
**Last updated:** [November 17, 2015, 1:22am UTC](https://community.gemsofwar.com/t/error-request-status-404-not-found/1361 "2015-11-17T01:22:21Z")

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What you were expecting to happen, and what actually happened? the game should continue to the reward screen, not freeze on the victory screen. What are the steps to make it happen again? finish a battle on the ps4 an…

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## [Green Slime doesn't level up](https://community.gemsofwar.com/t/green-slime-doesnt-level-up/1350)

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**Author:** [@melkathi](https://community.gemsofwar.com/u/melkathi)\
**Replies:** 19\
**Last updated:** [November 17, 2015, 12:19am UTC](https://community.gemsofwar.com/t/green-slime-doesnt-level-up/1350 "2015-11-17T00:19:00Z")

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What you were expecting to happen, and what actually happened? I was expecting to spend Souls to level up Green Slime from lvl 2 to lvl 3. I got an error message telling me not to worry, that my souls weren’t spend. Wh…

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## [What does it say about flags matching kingdoms?](https://community.gemsofwar.com/t/what-does-it-say-about-flags-matching-kingdoms/1341)

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**Author:** [@Sephraina](https://community.gemsofwar.com/u/Sephraina)\
**Replies:** 1\
**Last updated:** [November 16, 2015, 8:32am UTC](https://community.gemsofwar.com/t/what-does-it-say-about-flags-matching-kingdoms/1341 "2015-11-16T08:32:38Z")

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It goes by too fast for me to read… it said something about flag you are using for Troup if matched with home kingdom you get some kind of bonus???

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## [Negative guild members?](https://community.gemsofwar.com/t/negative-guild-members/1313)

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**Author:** [@dhjl](https://community.gemsofwar.com/u/dhjl)\
**Replies:** 3\
**Last updated:** [November 15, 2015, 5:08am UTC](https://community.gemsofwar.com/t/negative-guild-members/1313 "2015-11-15T05:08:58Z")

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After creating a new hero, I went looking for a guild and came across the following: Curious, I checked out the roster and found the actual total to be 10 members, including myself:

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## [Double EXP weekend?](https://community.gemsofwar.com/t/double-exp-weekend/1284)

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**Author:** [@zqxinran](https://community.gemsofwar.com/u/zqxinran)\
**Replies:** 16\
**Last updated:** [November 14, 2015, 3:14pm UTC](https://community.gemsofwar.com/t/double-exp-weekend/1284 "2015-11-14T15:14:44Z")

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But seems that double XP still didn’t turn on? :frowning:

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