# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=108 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 109 --- ## [Generic and misleading title #2, TOPIC: Missing Keys](https://community.gemsofwar.com/t/generic-and-misleading-title-2-topic-missing-keys/2179)
**Author:** [@Serale](https://community.gemsofwar.com/u/Serale)\ **Replies:** 5\ **Last updated:** [December 21, 2015, 10:41am UTC](https://community.gemsofwar.com/t/generic-and-misleading-title-2-topic-missing-keys/2179 "2015-12-21T10:41:07Z")
After I got 48 Keys trough guild task I went ahead to open them just to get the surprise that it shows Ive none. :ultramegasadface: --- ## [Noob Question = How can i switch Accounts on tablet?](https://community.gemsofwar.com/t/noob-question-how-can-i-switch-accounts-on-tablet/1556)
**Author:** [@Drain](https://community.gemsofwar.com/u/Drain)\ **Replies:** 3\ **Last updated:** [December 21, 2015, 12:05am UTC](https://community.gemsofwar.com/t/noob-question-how-can-i-switch-accounts-on-tablet/1556 "2015-12-21T00:05:39Z")
Hello, i have a new tablet and wanted to play this game ( cant fit it with my xbox one profil ) so i downloaded the game on tablet too ( its faster and easier to play = more fun ) and created a account. My girlfriend s… --- ## [Is Soothsayer bugged?](https://community.gemsofwar.com/t/is-soothsayer-bugged/2163)
**Author:** [@Pasa](https://community.gemsofwar.com/u/Pasa)\ **Replies:** 1\ **Last updated:** [December 20, 2015, 5:45am UTC](https://community.gemsofwar.com/t/is-soothsayer-bugged/2163 "2015-12-20T05:45:11Z")
I used the ability on a purple gem having 1 more in the row and 1 more in the column. I expected to get 3 purple mana. And got zero. --- ## [Mana Surge error?](https://community.gemsofwar.com/t/mana-surge-error/2139)
**Author:** [@esslee](https://community.gemsofwar.com/u/esslee)\ **Replies:** 5\ **Last updated:** [December 19, 2015, 4:29pm UTC](https://community.gemsofwar.com/t/mana-surge-error/2139 "2015-12-19T16:29:08Z")
I’m pretty sure that when I turned 1000 pre update that my mana surge was at least 70%. Now it’s 59 & 60%. I noticed this because it seems that a) lower levels get more surges and b) I feel that I’m just not getting the … --- ## [PC Post Patch Posers](https://community.gemsofwar.com/t/pc-post-patch-posers/2047)
**Author:** [@Malkav](https://community.gemsofwar.com/u/Malkav)\ **Replies:** 5\ **Last updated:** [December 18, 2015, 5:42pm UTC](https://community.gemsofwar.com/t/pc-post-patch-posers/2047 "2015-12-18T17:42:32Z")
On the PC (Steam version of Gems of War), I am getting either a blank screen or an empty interface when I load the game. I was able to get it to work for a while by using the Steam “verify the game cache,” but it is back… --- ## [Missing Edit Team button on Troops Screen (PC)?](https://community.gemsofwar.com/t/missing-edit-team-button-on-troops-screen-pc/2097)
**Author:** [@Dorgath](https://community.gemsofwar.com/u/Dorgath)\ **Replies:** 2\ **Last updated:** [December 18, 2015, 4:11pm UTC](https://community.gemsofwar.com/t/missing-edit-team-button-on-troops-screen-pc/2097 "2015-12-18T16:11:39Z")
When I go to the Troops screen, I don’t have a Edit Team button under the Team banners. I don’t remember if it was there in 1.07 or not as I go to the Troop screen, so not sure if it is a bug or not (and don’t think it … --- ## [Kingdom Name/Level Glitch, After Raising Power (Graphical)](https://community.gemsofwar.com/t/kingdom-name-level-glitch-after-raising-power-graphical/2038)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 0\ **Last updated:** [December 17, 2015, 4:27pm UTC](https://community.gemsofwar.com/t/kingdom-name-level-glitch-after-raising-power-graphical/2038 "2015-12-17T16:27:29Z")
What you were expecting to happen, and what actually happened? Graphical glitch only. Was expecting the text for the kingdoms’ names and numbers to be in the same place. Instead, after raising a kingdom’s power, that ki… --- ## [New feature on PC: crash](https://community.gemsofwar.com/t/new-feature-on-pc-crash/2070)
**Author:** [@Pasa](https://community.gemsofwar.com/u/Pasa)\ **Replies:** 5\ **Last updated:** [December 18, 2015, 3:29am UTC](https://community.gemsofwar.com/t/new-feature-on-pc-crash/2070 "2015-12-18T03:29:26Z")
(Thank the BS title to stupid forum that requires 15 chars…) Second crash since the update. I had strict zero of those since the game launched on steam. The last time I was playing revenge when it just switched from fu… --- ## [Missing kingdom power bonus](https://community.gemsofwar.com/t/missing-kingdom-power-bonus/2064)
**Author:** [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Replies:** 1\ **Last updated:** [December 18, 2015, 12:36am UTC](https://community.gemsofwar.com/t/missing-kingdom-power-bonus/2064 "2015-12-18T00:36:32Z")
What you were expecting to happen, and what actually happened? My total “Gold per Day” income according to the kingdom screen was above 2000. I upgraded the power level of a few kingdoms from 1 silver star to 1 gold sta… --- ## [Arcane Skull Traitstone missing from Gladiators Pack](https://community.gemsofwar.com/t/arcane-skull-traitstone-missing-from-gladiators-pack/2054)
**Author:** [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Replies:** 5\ **Last updated:** [December 17, 2015, 10:32pm UTC](https://community.gemsofwar.com/t/arcane-skull-traitstone-missing-from-gladiators-pack/2054 "2015-12-17T22:32:45Z")
What you were expecting to happen, and what actually happened? Bought the Gladiators Pack, expected to get two Arcane Skull Traitstones, just got one instead. What are the steps to make it happen again? Check your Col… --- ## [Game crashed on opening Event Key](https://community.gemsofwar.com/t/game-crashed-on-opening-event-key/2020)
**Author:** [@melkathi](https://community.gemsofwar.com/u/melkathi)\ **Replies:** 2\ **Last updated:** [December 17, 2015, 8:01pm UTC](https://community.gemsofwar.com/t/game-crashed-on-opening-event-key/2020 "2015-12-17T20:01:59Z")
Bought 7 Event keys. Clicked the button to open the chests. Game crashed to desktop. Logging back in, the keys were gone :frowning: Sending a support ticket now --- ## [Little Guild Bug](https://community.gemsofwar.com/t/little-guild-bug/2017)
**Author:** [@Archenassa](https://community.gemsofwar.com/u/Archenassa)\ **Replies:** 2\ **Last updated:** [December 17, 2015, 7:24am UTC](https://community.gemsofwar.com/t/little-guild-bug/2017 "2015-12-17T07:24:04Z")
What you were expecting to happen, and what actually happened? I went into the guild tab to complete a task. Things looked weird. What are the steps to make it happen again? Enter and behold the invisible guild! Do y… --- ## [Error Message PvP](https://community.gemsofwar.com/t/error-message-pvp/1923)
**Author:** [@Archenassa](https://community.gemsofwar.com/u/Archenassa)\ **Replies:** 2\ **Last updated:** [December 17, 2015, 6:34am UTC](https://community.gemsofwar.com/t/error-message-pvp/1923 "2015-12-17T06:34:54Z")
Ok, so this is an error message I never had before. It happened on the victory screen. I don’t know if this is an important detail but it happened as I won a Defend battle. I am playing on Steam, my OS is Windows 7 Ultim… --- ## [PS4 Version Continually Crashing](https://community.gemsofwar.com/t/ps4-version-continually-crashing/1967)
**Author:** [@Mcdoosh](https://community.gemsofwar.com/u/Mcdoosh)\ **Replies:** 5\ **Last updated:** [December 16, 2015, 8:21pm UTC](https://community.gemsofwar.com/t/ps4-version-continually-crashing/1967 "2015-12-16T20:21:33Z")
Does anyone else have this problem? It seems to choose a random place it crashes every week. 2 weeks ago it would crash on me every time I chose a mastery after leveling up. Last week it would crash every time I tried th… --- ## [Daily bonus - it happened again](https://community.gemsofwar.com/t/daily-bonus-it-happened-again/1951)
**Author:** [@MarvelKit](https://community.gemsofwar.com/u/MarvelKit)\ **Replies:** 2\ **Last updated:** [December 16, 2015, 3:05pm UTC](https://community.gemsofwar.com/t/daily-bonus-it-happened-again/1951 "2015-12-16T15:05:10Z")
What you were expecting to happen, and what actually happened? To get my daily income of 500 gold. Instead I just got 300 (plus the correct amount of bonus). I don’t mind the missing 400 so much, just the fact this has … --- ## [Ps4 change Guildleader?](https://community.gemsofwar.com/t/ps4-change-guildleader/1920)
**Author:** [@Claussanta86](https://community.gemsofwar.com/u/Claussanta86)\ **Replies:** 4\ **Last updated:** [December 15, 2015, 12:59pm UTC](https://community.gemsofwar.com/t/ps4-change-guildleader/1920 "2015-12-15T12:59:41Z")
Hello is it possible to change the Guildleader ? --- ## [Use 3 troops from Sword's Edge not completing task bug/glitch?](https://community.gemsofwar.com/t/use-3-troops-from-swords-edge-not-completing-task-bug-glitch/1880)
**Author:** [@LadySapphira](https://community.gemsofwar.com/u/LadySapphira)\ **Replies:** 2\ **Last updated:** [December 15, 2015, 6:40am UTC](https://community.gemsofwar.com/t/use-3-troops-from-swords-edge-not-completing-task-bug-glitch/1880 "2015-12-15T06:40:42Z")
Using the appropriate troops, these tasks never unlock for me. Any advice? Glitch? Will this be fixed? I’m playing on XBOX ONE. Thanks in advance! --- ## [Arena Freeze Bug](https://community.gemsofwar.com/t/arena-freeze-bug/727)
**Author:** [@Archenassa](https://community.gemsofwar.com/u/Archenassa)\ **Replies:** 22\ **Last updated:** [December 14, 2015, 11:40pm UTC](https://community.gemsofwar.com/t/arena-freeze-bug/727 "2015-12-14T23:40:59Z")
What you were expecting to happen, and what actually happened? Ok, so this is the third time this happens, so I’m feeling really annoyed. I enter into the fighting screen, and then I can’t click on anything. The mouse i… --- ## [Hero Area / Guild Task Interaction Glitch](https://community.gemsofwar.com/t/hero-area-guild-task-interaction-glitch/1881)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 3\ **Last updated:** [December 13, 2015, 9:54am UTC](https://community.gemsofwar.com/t/hero-area-guild-task-interaction-glitch/1881 "2015-12-13T09:54:47Z")
To be clear, this is a graphical glitch only and everything still works… From the main map area, I clicked on the hero button (as in, button right of the screen) while the guild button was indicating tasks were ready (w… --- ## [Gloom Leaf Cleanse](https://community.gemsofwar.com/t/gloom-leaf-cleanse/1307)
**Author:** [@xSidarothx](https://community.gemsofwar.com/u/xSidarothx)\ **Replies:** 15\ **Last updated:** [December 13, 2015, 1:05am UTC](https://community.gemsofwar.com/t/gloom-leaf-cleanse/1307 "2015-12-13T01:05:41Z")
What you were expecting to happen, and what actually happened? Using Gloom Leafs skill while it is entangled will remove the status effect and buff Gloom Leaf as if it was not entangled. Since the description does not s… --- ## [Ability Not Showing As Ready](https://community.gemsofwar.com/t/ability-not-showing-as-ready/1866)
**Author:** [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Replies:** 2\ **Last updated:** [December 12, 2015, 11:08pm UTC](https://community.gemsofwar.com/t/ability-not-showing-as-ready/1866 "2015-12-12T23:08:11Z")
What you were expecting to happen, and what actually happened? Jarl #1 was on 12 mana, rest on 0. AI swapped reds and skulls, I took damage as normal, Jarl #1 filled to 15 and didn’t swap pictures to the Fire Hammer abi… --- ## [Forum notifications not working?](https://community.gemsofwar.com/t/forum-notifications-not-working/1831)
**Author:** [@ruzin](https://community.gemsofwar.com/u/ruzin)\ **Replies:** 3\ **Last updated:** [December 11, 2015, 4:51pm UTC](https://community.gemsofwar.com/t/forum-notifications-not-working/1831 "2015-12-11T16:51:57Z")
I’m not getting notifications when people reply to a topic I participate in. I used to but it seems to have stopped working. --- ## [Armor swap bug?](https://community.gemsofwar.com/t/armor-swap-bug/1300)
**Author:** [@dhjl](https://community.gemsofwar.com/u/dhjl)\ **Replies:** 5\ **Last updated:** [December 11, 2015, 4:09pm UTC](https://community.gemsofwar.com/t/armor-swap-bug/1300 "2015-12-11T16:09:58Z")
No matter which arrow I click, it cycles my armor in the same direction. --- ## [Entering store hangs client on Steam + Win10](https://community.gemsofwar.com/t/entering-store-hangs-client-on-steam-win10/1784)
**Author:** [@captain\_video](https://community.gemsofwar.com/u/captain_video)\ **Replies:** 6\ **Last updated:** [December 11, 2015, 12:37am UTC](https://community.gemsofwar.com/t/entering-store-hangs-client-on-steam-win10/1784 "2015-12-11T00:37:56Z")
Since the weekly patch on 12/7, I cannot enter the store without hanging the client with a “Lost connection” dialog box, even though my network connection is just fine. Clicking the retry button repeats the “Lost connect… --- ## [Darkstone typos:](https://community.gemsofwar.com/t/darkstone-typos/1801)
**Author:** [@melkathi](https://community.gemsofwar.com/u/melkathi)\ **Replies:** 9\ **Last updated:** [December 10, 2015, 3:44am UTC](https://community.gemsofwar.com/t/darkstone-typos/1801 "2015-12-10T03:44:46Z")
After destroying the second keystone Demetraxia says: “The Lords of Darkstone makes many potent elixirs.” Lords is plural, makes is singular. Either it is the Lord or it they make (without the s). --- ## [Plans for the PS4/XBOX](https://community.gemsofwar.com/t/plans-for-the-ps4-xbox/1774)
**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\ **Replies:** 7\ **Last updated:** [December 10, 2015, 12:49am UTC](https://community.gemsofwar.com/t/plans-for-the-ps4-xbox/1774 "2015-12-10T00:49:11Z")
Hey devs, and thank you for a game that I will call an outstanding puzzle game. I can easily say that this game is the most exciting puzzle game I have played on any console since Lemmings on Amiga or Puyo Puyo for Sega. … --- ## [Corrupt file? Erase game and restart?](https://community.gemsofwar.com/t/corrupt-file-erase-game-and-restart/1803)
**Author:** [@TonyHomo](https://community.gemsofwar.com/u/TonyHomo)\ **Replies:** 6\ **Last updated:** [December 9, 2015, 10:38pm UTC](https://community.gemsofwar.com/t/corrupt-file-erase-game-and-restart/1803 "2015-12-09T22:38:15Z")
I have an iphone 6 and have made some purchases for the game. I find it very very fun to play. My issue is that I recieved a message stating that a file was corrupted and I would need to redownload the game. I deleted an… --- ## [How does a character that has no damaging ability hurt me?](https://community.gemsofwar.com/t/how-does-a-character-that-has-no-damaging-ability-hurt-me/1807)
**Author:** [@DugFreez](https://community.gemsofwar.com/u/DugFreez)\ **Replies:** 2\ **Last updated:** [December 9, 2015, 8:55pm UTC](https://community.gemsofwar.com/t/how-does-a-character-that-has-no-damaging-ability-hurt-me/1807 "2015-12-09T20:55:21Z")
This has happened time and time again and I just don’t understand it. EX: Lance Knight has the a the ability to: Destroy a row. Gain 2 armor, boosted by all green gems destroyed. So why does that hurt one one my troop… --- ## [Updating via Troops VS pre-battle screen](https://community.gemsofwar.com/t/updating-via-troops-vs-pre-battle-screen/1760)
**Author:** [@Kairyu](https://community.gemsofwar.com/u/Kairyu)\ **Replies:** 7\ **Last updated:** [December 8, 2015, 7:01pm UTC](https://community.gemsofwar.com/t/updating-via-troops-vs-pre-battle-screen/1760 "2015-12-08T19:01:08Z")
This has been bothering me for awhile now, but only just got around to asking about it. Whenever I build a team via the Troop section, the game doesn’t seem to save my team. It only does so for me if I make the changes i… --- ## [Goblin Crusher Empty Frame](https://community.gemsofwar.com/t/goblin-crusher-empty-frame/1752)
**Author:** [@Prof.Kitty](https://community.gemsofwar.com/u/Prof.Kitty)\ **Replies:** 7\ **Last updated:** [December 8, 2015, 10:24am UTC](https://community.gemsofwar.com/t/goblin-crusher-empty-frame/1752 "2015-12-08T10:24:38Z")
Since the Goblin Crusher been up for a while now. I was wondering if anyone is having this “no image” problem for the android. [Previous page](https://community.gemsofwar.com/c/support/10.md?page=107) [Next page](https://community.gemsofwar.com/c/support/10.md?page=109)