# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=106 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 107 --- ## [Not getting extra turns from 4 matches consistently](https://community.gemsofwar.com/t/not-getting-extra-turns-from-4-matches-consistently/2851)
**Author:** [@Elendil52](https://community.gemsofwar.com/u/Elendil52)\ **Replies:** 2\ **Last updated:** [January 13, 2016, 2:05pm UTC](https://community.gemsofwar.com/t/not-getting-extra-turns-from-4-matches-consistently/2851 "2016-01-13T14:05:06Z")
What you were expecting to happen, and what actually happened? I matched three horizontally, leading two to fall on two for a four gem match, which should have given me an extra turn, but I didn’t get the extra turn. E… --- ## [Nasty purchase/Ascension bug](https://community.gemsofwar.com/t/nasty-purchase-ascension-bug/2817)
**Author:** [@Studs](https://community.gemsofwar.com/u/Studs)\ **Replies:** 5\ **Last updated:** [January 12, 2016, 1:28am UTC](https://community.gemsofwar.com/t/nasty-purchase-ascension-bug/2817 "2016-01-12T01:28:17Z")
Hi, I just encountered a nasty bug on my account (Studs). I bought a 10 gem pack, dropped a hobgoblin (new to me) in it, and immediately went to troops, Zaejin filter, then tried to max ascend. When I did I got the foll… --- ## [PC - Spoils of War Images Missing](https://community.gemsofwar.com/t/pc-spoils-of-war-images-missing/2806)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 1\ **Last updated:** [January 11, 2016, 9:49pm UTC](https://community.gemsofwar.com/t/pc-spoils-of-war-images-missing/2806 "2016-01-11T21:49:50Z")
I haven’t tested it yet to see what it gives, but currently it displays as 180 glory for nothing. I understand that it was never worth it in the first place, but that is going a bit too far with it. :stuck\_out\_tongue: … --- ## [Ghulvania kingdom bonus bug](https://community.gemsofwar.com/t/ghulvania-kingdom-bonus-bug/2801)
**Author:** [@Falzarr](https://community.gemsofwar.com/u/Falzarr)\ **Replies:** 5\ **Last updated:** [January 11, 2016, 6:48pm UTC](https://community.gemsofwar.com/t/ghulvania-kingdom-bonus-bug/2801 "2016-01-11T18:48:04Z")
I was fiddling around with making some themed teams now that I have a wider variety of troops, and while trying out an undead team, I realized my troops were only getting half of the Ghulvania bonus. The bonus is stated … --- ## [Serious bug report](https://community.gemsofwar.com/t/serious-bug-report/2790)
**Author:** [@ElbertBear](https://community.gemsofwar.com/u/ElbertBear)\ **Replies:** 1\ **Last updated:** [January 11, 2016, 3:10pm UTC](https://community.gemsofwar.com/t/serious-bug-report/2790 "2016-01-11T15:10:25Z")
What you were expecting to happen, and what actually happened? Dear Devs,This is a serious one. The Agile trait. Other players had reported this: when you make multi skull attacks at one time(Skeleton or Sheggra for ex… --- ## [Arena said I had 2 losses, when I had none. PS4](https://community.gemsofwar.com/t/arena-said-i-had-2-losses-when-i-had-none-ps4/2765)
**Author:** [@ThoughtfulMoron](https://community.gemsofwar.com/u/ThoughtfulMoron)\ **Replies:** 3\ **Last updated:** [January 11, 2016, 1:38am UTC](https://community.gemsofwar.com/t/arena-said-i-had-2-losses-when-i-had-none-ps4/2765 "2016-01-11T01:38:38Z")
What you were expecting to happen, and what actually happened? I had won 6 games in a row in the arena. I saw my guild was flashing so I relogged. When I came back the game said I had 2 losses. What are the steps to … --- ## [Immortal serpent](https://community.gemsofwar.com/t/immortal-serpent/2763)
**Author:** [@Stix](https://community.gemsofwar.com/u/Stix)\ **Replies:** 1\ **Last updated:** [January 10, 2016, 6:32pm UTC](https://community.gemsofwar.com/t/immortal-serpent/2763 "2016-01-10T18:32:12Z")
What you were expecting to happen, and what actually happened? I expect the enemy serpent to die when it has 0 health and to show it’s health consistently. Instead it shows to have 0 health when I click it but full hea… --- ## [Gold after Server DC?](https://community.gemsofwar.com/t/gold-after-server-dc/2718)
**Author:** [@IMBoddy](https://community.gemsofwar.com/u/IMBoddy)\ **Replies:** 1\ **Last updated:** [January 10, 2016, 3:43am UTC](https://community.gemsofwar.com/t/gold-after-server-dc/2718 "2016-01-10T03:43:39Z")
What you were expecting to happen, and what actually happened? Receive Gold after battle, it would stall and when I hit reconnect it goes through and I get the glory but gold says +0, I want to know if I’m still getting… --- ## [Lost Revenge Battles?](https://community.gemsofwar.com/t/lost-revenge-battles/2714)
**Author:** [@Dorgath](https://community.gemsofwar.com/u/Dorgath)\ **Replies:** 8\ **Last updated:** [January 10, 2016, 3:39am UTC](https://community.gemsofwar.com/t/lost-revenge-battles/2714 "2016-01-10T03:39:46Z")
Not sure if it’s a bug but posting here in case it is: If you switch Home Kingdoms, are you supposed to lose your Revenge battles? I’ve fought one or two Revenge battles out of a list of three, switched home kingdoms, … --- ## [AI doesnt take it's turn after using Yxxrizzthyllxx](https://community.gemsofwar.com/t/ai-doesnt-take-its-turn-after-using-yxxrizzthyllxx/2684)
**Author:** [@JasonAshcroft](https://community.gemsofwar.com/u/JasonAshcroft)\ **Replies:** 2\ **Last updated:** [January 8, 2016, 12:19pm UTC](https://community.gemsofwar.com/t/ai-doesnt-take-its-turn-after-using-yxxrizzthyllxx/2684 "2016-01-08T12:19:05Z")
What you were expecting to happen, and what actually happened? The AI used the skill of Yxxrithl whatever his name is. It should jumble the board, but it removed all gems instead and a complete new board appeared (dropp… --- ## [Stripes in the game](https://community.gemsofwar.com/t/stripes-in-the-game/2402)
**Author:** [@koolyve](https://community.gemsofwar.com/u/koolyve)\ **Replies:** 8\ **Last updated:** [January 8, 2016, 7:33am UTC](https://community.gemsofwar.com/t/stripes-in-the-game/2402 "2016-01-08T07:33:05Z")
What you were expecting to happen, and what actually happened? When I play Gems of war, i get on my own character stripes on the screen, when i play with another team. The first character is normal without stripes. I t… --- ## [Anyone getting incorrect gold from pvp?](https://community.gemsofwar.com/t/anyone-getting-incorrect-gold-from-pvp/2694)
**Author:** [@Freakynation76](https://community.gemsofwar.com/u/Freakynation76)\ **Replies:** 3\ **Last updated:** [January 8, 2016, 2:13am UTC](https://community.gemsofwar.com/t/anyone-getting-incorrect-gold-from-pvp/2694 "2016-01-08T02:13:23Z")
I’ve noticed in several pvp battles I am not receiving the correct gold. My current gold bonus is 3.25 and I am winning amounts that are equivalent to something I would get if I lost??? Anyone else having this issue? --- ## [Lost Gold Post-Battle After Link to GoW server temporarily lost](https://community.gemsofwar.com/t/lost-gold-post-battle-after-link-to-gow-server-temporarily-lost/2517)
**Author:** [@Namour](https://community.gemsofwar.com/u/Namour)\ **Replies:** 13\ **Last updated:** [January 8, 2016, 1:09am UTC](https://community.gemsofwar.com/t/lost-gold-post-battle-after-link-to-gow-server-temporarily-lost/2517 "2016-01-08T01:09:57Z")
What you were expecting to happen, and what actually happened? After winning a battle, the Victory sign comes up and I wait the few seconds for the ‘tap to continue’ message to arise. Instead of this happening a message… --- ## [All the boxes disapeared](https://community.gemsofwar.com/t/all-the-boxes-disapeared/2632)
**Author:** [@MrSammy](https://community.gemsofwar.com/u/MrSammy)\ **Replies:** 4\ **Last updated:** [January 8, 2016, 12:30am UTC](https://community.gemsofwar.com/t/all-the-boxes-disapeared/2632 "2016-01-08T00:30:54Z")
What you were expecting to happen, and what actually happened? I left the revenge window to come back to the main screen. All the boxes had disapeared! What are the steps to make it happen again? Play a revenge, exit. … --- ## [What‘s this......?](https://community.gemsofwar.com/t/what-s-this/2683)
**Author:** [@ElbertBear](https://community.gemsofwar.com/u/ElbertBear)\ **Replies:** 1\ **Last updated:** [January 8, 2016, 12:21am UTC](https://community.gemsofwar.com/t/what-s-this/2683 "2016-01-08T00:21:31Z")
What you were expecting to happen, and what actually happened? What are the steps to make it happen again? Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your p… --- ## [Problem with guild contribution](https://community.gemsofwar.com/t/problem-with-guild-contribution/2686)
**Author:** [@Aelthwyn](https://community.gemsofwar.com/u/Aelthwyn)\ **Replies:** 1\ **Last updated:** [January 8, 2016, 12:17am UTC](https://community.gemsofwar.com/t/problem-with-guild-contribution/2686 "2016-01-08T00:17:10Z")
What you were expecting to happen, and what actually happened? I wanted to give 5K gold to the guild. During the process the connection was lost and I got a message saying that someone had already contributed. The some… --- ## [Two bugs report](https://community.gemsofwar.com/t/two-bugs-report/2690)
**Author:** [@ZoloPuz](https://community.gemsofwar.com/u/ZoloPuz)\ **Replies:** 2\ **Last updated:** [January 8, 2016, 12:14am UTC](https://community.gemsofwar.com/t/two-bugs-report/2690 "2016-01-08T00:14:01Z")
Bug N°1 What you were expecting to happen, and what actually happened? In my samsung s3neo, any time I fight a revenge, if I start a second revenge the image of the reign are bigger than normal and if I start the secon… --- ## [Pulling the Football Away: Scary Error Message](https://community.gemsofwar.com/t/pulling-the-football-away-scary-error-message/2691)
**Author:** [@Malkav](https://community.gemsofwar.com/u/Malkav)\ **Replies:** 2\ **Last updated:** [January 7, 2016, 8:36pm UTC](https://community.gemsofwar.com/t/pulling-the-football-away-scary-error-message/2691 "2016-01-07T20:36:57Z")
So I went to PvP today…coffee mug in hand, music playing, cat purring, sun shining. Gems of War began searching for an opponent. But … But … Lucy Van Pelt, in Charles M. Schulz’s comic, insists that she will hold the… --- ## [What we have here is a specific type of sizing issue. The game wanted me to super size it](https://community.gemsofwar.com/t/what-we-have-here-is-a-specific-type-of-sizing-issue-the-game-wanted-me-to-super-size-it/2323)
**Author:** [@killerman3333](https://community.gemsofwar.com/u/killerman3333)\ **Replies:** 12\ **Last updated:** [January 7, 2016, 3:43pm UTC](https://community.gemsofwar.com/t/what-we-have-here-is-a-specific-type-of-sizing-issue-the-game-wanted-me-to-super-size-it/2323 "2016-01-07T15:43:37Z")
What you were expecting to happen, and what actually happened? opened up gems to full screen and tried to resize it to make it smaller, resizing messed up the map and cant use scroll wheel. What are the steps to make i… --- ## [Anyone else noticing connection timeouts?](https://community.gemsofwar.com/t/anyone-else-noticing-connection-timeouts/2679)
**Author:** [@Intweener](https://community.gemsofwar.com/u/Intweener)\ **Replies:** 4\ **Last updated:** [January 7, 2016, 2:33pm UTC](https://community.gemsofwar.com/t/anyone-else-noticing-connection-timeouts/2679 "2016-01-07T14:33:29Z")
Hey all, Anyone else have many connection timeouts? I live at +1 GMT, and usually I would expect a lagg spike when America goes home. But today I can barely play a game in my afternoon. I practically got it everywher… --- ## [Real vampires don't show up](https://community.gemsofwar.com/t/real-vampires-dont-show-up/2653)
**Author:** [@killerman3333](https://community.gemsofwar.com/u/killerman3333)\ **Replies:** 4\ **Last updated:** [January 6, 2016, 4:49pm UTC](https://community.gemsofwar.com/t/real-vampires-dont-show-up/2653 "2016-01-06T16:49:44Z")
What you were expecting to happen, and what actually happened? The vampire to show itself. It did not show itself. Is this a new ability? On Pc windows 10 What are the steps to make it happen again? Changed the search… --- ## [How can i recover my character](https://community.gemsofwar.com/t/how-can-i-recover-my-character/2626)
**Author:** [@Pinkerton](https://community.gemsofwar.com/u/Pinkerton)\ **Replies:** 4\ **Last updated:** [January 5, 2016, 11:07pm UTC](https://community.gemsofwar.com/t/how-can-i-recover-my-character/2626 "2016-01-05T23:07:35Z")
My tablet is totalled but i cant recover the email associated with my chàracter on the game please help --- ## [New Connection Error](https://community.gemsofwar.com/t/new-connection-error/2607)
**Author:** [@Archenassa](https://community.gemsofwar.com/u/Archenassa)\ **Replies:** 16\ **Last updated:** [January 5, 2016, 3:36am UTC](https://community.gemsofwar.com/t/new-connection-error/2607 "2016-01-05T03:36:37Z")
So, this is not really a big problem but I though I should let you know just in case. I got an error message just as I finished a battle. My connection was working perfectly fine, I checked! :slight\_smile: That’s not r… --- ## [So, with the PSN outage](https://community.gemsofwar.com/t/so-with-the-psn-outage/2617)
**Author:** [@therealdanhill](https://community.gemsofwar.com/u/therealdanhill)\ **Replies:** 5\ **Last updated:** [January 5, 2016, 12:10am UTC](https://community.gemsofwar.com/t/so-with-the-psn-outage/2617 "2016-01-05T00:10:57Z")
What are you guys gonna do so we don’t lose our daily bonus for logging in? The PSN page is now saying it will last until the 7th until 7am GMT. Can’t even play the game, it’s just a black screen. Just wanted to know wha… --- ## ["Agile" traits seems bugged](https://community.gemsofwar.com/t/agile-traits-seems-bugged/2614)
**Author:** [@Zelarith](https://community.gemsofwar.com/u/Zelarith)\ **Replies:** 2\ **Last updated:** [January 4, 2016, 8:23pm UTC](https://community.gemsofwar.com/t/agile-traits-seems-bugged/2614 "2016-01-04T20:23:49Z")
What you were expecting to happen, and what actually happened? Expected ennemy to avoid 30% of my attacks. They OFTEN evade a LOT of attacks at the same time (I’m using Keeper Of Souls). Another (graphic) bug also tend… --- ## [Small bug in 1.0.807 Text for Sun and Moon (German Language)](https://community.gemsofwar.com/t/small-bug-in-1-0-807-text-for-sun-and-moon-german-language/2587)
**Author:** [@Jonas](https://community.gemsofwar.com/u/Jonas)\ **Replies:** 1\ **Last updated:** [January 4, 2016, 12:50am UTC](https://community.gemsofwar.com/t/small-bug-in-1-0-807-text-for-sun-and-moon-german-language/2587 "2016-01-04T00:50:18Z")
What you were expecting to happen, and what actually happened? So my Text for Sun and Moon is bugged, (German Language) When i increse my Magic, the Text doesnt chance ( but the damage is dealt correctly) What are the… --- ## [Bone Dragon vs Serpent bug](https://community.gemsofwar.com/t/bone-dragon-vs-serpent-bug/2598)
**Author:** [@bluebehir](https://community.gemsofwar.com/u/bluebehir)\ **Replies:** 2\ **Last updated:** [January 3, 2016, 11:59pm UTC](https://community.gemsofwar.com/t/bone-dragon-vs-serpent-bug/2598 "2016-01-03T23:59:40Z")
What you were expecting to happen, and what actually happened? Bone Dragon cast his spell to make a hundred skulls, but the serpent used his agility to dodge the damage. I expected the game to continue as if no damage … --- ## [Server claiming multiple games when all other devices are off](https://community.gemsofwar.com/t/server-claiming-multiple-games-when-all-other-devices-are-off/2575)
**Author:** [@Mufasha](https://community.gemsofwar.com/u/Mufasha)\ **Replies:** 2\ **Last updated:** [January 3, 2016, 1:21am UTC](https://community.gemsofwar.com/t/server-claiming-multiple-games-when-all-other-devices-are-off/2575 "2016-01-03T01:21:10Z")
What you were expecting to happen, and what actually happened? Arcane deep reward :wink: What are the steps to make it happen again? It has happened twice tonight with my other devices off. Only when invading. In bo… --- ## [Tasks are bugged](https://community.gemsofwar.com/t/tasks-are-bugged/2555)
**Author:** [@kevin](https://community.gemsofwar.com/u/kevin)\ **Replies:** 1\ **Last updated:** [January 2, 2016, 12:10pm UTC](https://community.gemsofwar.com/t/tasks-are-bugged/2555 "2016-01-02T12:10:23Z")
Ive found many tasks bugged on xbox one, example is todays daily task “win any battle while unsing the banner from ghulvania” will not work for me. I select the banner with the bat on it (red and purple bonus) and i won … --- ## [Typo, King's Ransom](https://community.gemsofwar.com/t/typo-kings-ransom/2542)
**Author:** [@Rasper](https://community.gemsofwar.com/u/Rasper)\ **Replies:** 5\ **Last updated:** [January 2, 2016, 4:38am UTC](https://community.gemsofwar.com/t/typo-kings-ransom/2542 "2016-01-02T04:38:42Z")
Shouldn’t that read “King’s Ransom” and not “King’s Random” ? This on the Steam version. [Previous page](https://community.gemsofwar.com/c/support/10.md?page=105) [Next page](https://community.gemsofwar.com/c/support/10.md?page=107)