# Support

**URL:** https://community.gemsofwar.com/c/support/10.md?page=102

[Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md)

**Page:** 103

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## [1.0.9 bug: Revenant's Vengeance](https://community.gemsofwar.com/t/1-0-9-bug-revenants-vengeance/4362)

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**Author:** [@AnalSwordfish](https://community.gemsofwar.com/u/AnalSwordfish)\
**Replies:** 4\
**Last updated:** [March 10, 2016, 3:23am UTC](https://community.gemsofwar.com/t/1-0-9-bug-revenants-vengeance/4362 "2016-03-10T03:23:57Z")

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An enemy Revenant’s Vengeance said “Deals 11 damage to the last enemy, Boosted by Skulls. Place a Death Mark on that enemy.” They cast it on me and the death mark got placed on the enemy’s last troop.

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## [Seriously? Do you know the term "testing"? W4 effects PvP](https://community.gemsofwar.com/t/seriously-do-you-know-the-term-testing-w4-effects-pvp/4368)

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**Author:** [@Pasa](https://community.gemsofwar.com/u/Pasa)\
**Replies:** 0\
**Last updated:** [March 10, 2016, 2:57am UTC](https://community.gemsofwar.com/t/seriously-do-you-know-the-term-testing-w4-effects-pvp/4368 "2016-03-10T02:57:37Z")

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My second pvp battle as the first was suspect on stats – switched to Warlord 4 difficulty. The usual goblin team, stats 57 armor 108-126 life, 53-75 attack. Rider deals 49 damage. I’d bet it’s Warlord 4 in effect unles…

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## [Extra extra Turns?](https://community.gemsofwar.com/t/extra-extra-turns/4341)

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**Author:** [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\
**Replies:** 7\
**Last updated:** [March 9, 2016, 11:27pm UTC](https://community.gemsofwar.com/t/extra-extra-turns/4341 "2016-03-09T23:27:59Z")

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What you were expecting to happen, and what actually happened? AI uses a Spell that grants an Extra Turn, if they get an Extra Turn on a match then they receive TWO additional Turns. What are the steps to make it happe…

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## [Trouble adding a friend to my guild](https://community.gemsofwar.com/t/trouble-adding-a-friend-to-my-guild/4324)

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**Author:** [@nacthenud](https://community.gemsofwar.com/u/nacthenud)\
**Replies:** 10\
**Last updated:** [March 9, 2016, 5:31pm UTC](https://community.gemsofwar.com/t/trouble-adding-a-friend-to-my-guild/4324 "2016-03-09T17:31:15Z")

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I’m on iOS. My IRL friend recently started playing on android. I’d like to add him to my guild. When I try to invite him it tells me that he does not exist. Can I not add him because we’re on different platforms?

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## [ANNOUNCING - Improved console version messaging & official FAQ!](https://community.gemsofwar.com/t/announcing-improved-console-version-messaging-official-faq/4303)

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**Author:** [@Mr.Strange](https://community.gemsofwar.com/u/Mr.Strange)\
**Replies:** 2\
**Last updated:** [March 8, 2016, 11:56pm UTC](https://community.gemsofwar.com/t/announcing-improved-console-version-messaging-official-faq/4303 "2016-03-08T23:56:17Z")

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As many of you have no doubt noticed, GoW released on console just a few months back. There has been a console bug-reporting system in place, and some discussion of console stuff has been happening in these forums, but t…

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## [Abilities not working (PS4)](https://community.gemsofwar.com/t/abilities-not-working-ps4/4269)

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**Author:** [@Atreusicus](https://community.gemsofwar.com/u/Atreusicus)\
**Replies:** 26\
**Last updated:** [March 8, 2016, 5:31pm UTC](https://community.gemsofwar.com/t/abilities-not-working-ps4/4269 "2016-03-08T17:31:13Z")

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Has anyone else using the PS 4 had the issue of certain cards not doing what they are supposed to? I was using Gorgotha, Valkyrie, Brian the Lucky, and Behemoth trying to gain souls, Note I use shadow armor which gives …

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## [Been getting several "Error" messages of late while disenchanting troops](https://community.gemsofwar.com/t/been-getting-several-error-messages-of-late-while-disenchanting-troops/4285)

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**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Replies:** 7\
**Last updated:** [March 8, 2016, 3:12am UTC](https://community.gemsofwar.com/t/been-getting-several-error-messages-of-late-while-disenchanting-troops/4285 "2016-03-08T03:12:41Z")

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This is one strange instance and over the past several days I have been getting “Error, operation timed out” messages while disenchanting.

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## [It seems that this battle has already ended or another one has started - We are returning you to the World Map](https://community.gemsofwar.com/t/it-seems-that-this-battle-has-already-ended-or-another-one-has-started-we-are-returning-you-to-the-world-map/4238)

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**Author:** [@LegendMaker](https://community.gemsofwar.com/u/LegendMaker)\
**Replies:** 9\
**Last updated:** [March 6, 2016, 1:41pm UTC](https://community.gemsofwar.com/t/it-seems-that-this-battle-has-already-ended-or-another-one-has-started-we-are-returning-you-to-the-world-map/4238 "2016-03-06T13:41:55Z")

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What you were expecting to happen, and what actually happened? I was at 1 loss & 5 wins in the Arena, and I won my 6th game. I expected to be at 1 loss & 6 wins. Instead, the game lagged for a bit. I then expected to g…

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## [Lost over 2000 souls](https://community.gemsofwar.com/t/lost-over-2000-souls/4252)

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**Author:** [@QueenOfSidhe](https://community.gemsofwar.com/u/QueenOfSidhe)\
**Replies:** 2\
**Last updated:** [March 6, 2016, 1:35pm UTC](https://community.gemsofwar.com/t/lost-over-2000-souls/4252 "2016-03-06T13:35:28Z")

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So I was playing yesterday and after reading the info that the next console update wouldn’t be until next month I decided to use my magic keys. I used 20. leveled up some troops. used 20. leveled up some troops. used 20…

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## [Super Rare Sheggra issue - not all gems transform](https://community.gemsofwar.com/t/super-rare-sheggra-issue-not-all-gems-transform/4245)

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**Author:** [@Task](https://community.gemsofwar.com/u/Task)\
**Replies:** 1\
**Last updated:** [March 6, 2016, 4:02am UTC](https://community.gemsofwar.com/t/super-rare-sheggra-issue-not-all-gems-transform/4245 "2016-03-06T04:02:58Z")

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In the past two weeks, I’ve twice noticed a strange event. Fire off Sheggra, but not all of the red gems transform into skulls. Maybe 6 of them remain as red gems. Half ones that were red before, half ones that were j…

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## [Revenge freezes game with loading icon android](https://community.gemsofwar.com/t/revenge-freezes-game-with-loading-icon-android/4225)

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**Author:** [@b2witte](https://community.gemsofwar.com/u/b2witte)\
**Replies:** 2\
**Last updated:** [March 6, 2016, 3:28am UTC](https://community.gemsofwar.com/t/revenge-freezes-game-with-loading-icon-android/4225 "2016-03-06T03:28:38Z")

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Edit: fixed in 109!! What you were expecting to happen, and what actually happened? Expected to start revenge match in pvp Actually happened: after selecting an opponent, the whirling loading icon appears but the matc…

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## [Problem opening chests](https://community.gemsofwar.com/t/problem-opening-chests/4227)

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**Author:** [@Duvidgadol](https://community.gemsofwar.com/u/Duvidgadol)\
**Replies:** 1\
**Last updated:** [March 4, 2016, 9:28pm UTC](https://community.gemsofwar.com/t/problem-opening-chests/4227 "2016-03-04T21:28:34Z")

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Please fix the “Open … Chest” buttons to work all the time instead of jusr some of the time. The buttons usuallly work after several presses.

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## [Difficulty setting bug](https://community.gemsofwar.com/t/difficulty-setting-bug/4217)

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**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\
**Replies:** 2\
**Last updated:** [March 4, 2016, 4:12pm UTC](https://community.gemsofwar.com/t/difficulty-setting-bug/4217 "2016-03-04T16:12:30Z")

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What you were expecting to happen, and what actually happened? I played on Warlord1, got soul rewards cap only to 60, when it should be 80. Also after the game it says: “lowest difficulty setting used Hard”. However the…

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## [Forums Keep Refreshing](https://community.gemsofwar.com/t/forums-keep-refreshing/4177)

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**Author:** [@Nono2506](https://community.gemsofwar.com/u/Nono2506)\
**Replies:** 2\
**Last updated:** [March 3, 2016, 3:00pm UTC](https://community.gemsofwar.com/t/forums-keep-refreshing/4177 "2016-03-03T15:00:09Z")

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I am seeing if anyone else is experiencing this when it comes to the forums. The problem I am experiencing is where the threads continue to refresh pretty much non-stop every couple of seconds. I have tried extensions t…

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## [PVP victory awarded no gold](https://community.gemsofwar.com/t/pvp-victory-awarded-no-gold/4175)

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**Author:** [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\
**Replies:** 3\
**Last updated:** [March 3, 2016, 2:57pm UTC](https://community.gemsofwar.com/t/pvp-victory-awarded-no-gold/4175 "2016-03-03T14:57:36Z")

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What you were expecting to happen, and what actually happened? I invaded a player worth 1100 gold (before bonuses). Upon victory, I expected to earn roughly 2100 gold. I got 175, the amount I earned from in-match 4- and…

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## [Barbearius is missing](https://community.gemsofwar.com/t/barbearius-is-missing/3794)

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**Author:** [@Voljack](https://community.gemsofwar.com/u/Voljack)\
**Replies:** 10\
**Last updated:** [March 3, 2016, 2:18pm UTC](https://community.gemsofwar.com/t/barbearius-is-missing/3794 "2016-03-03T14:18:52Z")

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So Babearius went missing in my troop log. He is no longer in the game.. is this a bug and if so has anyone heard if we will get him back? If not then will they refund his cost and upgrades

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## [Mobile version graphic bugs](https://community.gemsofwar.com/t/mobile-version-graphic-bugs/3023)

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**Author:** [@lunatic1986](https://community.gemsofwar.com/u/lunatic1986)\
**Replies:** 4\
**Last updated:** [March 3, 2016, 1:40pm UTC](https://community.gemsofwar.com/t/mobile-version-graphic-bugs/3023 "2016-03-03T13:40:39Z")

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What you were expecting to happen, and what actually happened? I expected the game to load normally but instead I get some really weird graphic problems half the pictures are all distorted. I have tried reinstalling on …

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## [Support.. Yeah, well](https://community.gemsofwar.com/t/support-yeah-well/4173)

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**Author:** [@zachraziel](https://community.gemsofwar.com/u/zachraziel)\
**Replies:** 13\
**Last updated:** [March 3, 2016, 2:46am UTC](https://community.gemsofwar.com/t/support-yeah-well/4173 "2016-03-03T02:46:44Z")

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In-App purchase failed to give anything, so immediately set about contacting support with the information they would need to correct this by crediting my account with the bundle. Nine hours later, (which I must admit I …

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## [Stuck on Spellcast](https://community.gemsofwar.com/t/stuck-on-spellcast/4143)

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**Author:** [@DjinneNZ](https://community.gemsofwar.com/u/DjinneNZ)\
**Replies:** 4\
**Last updated:** [March 2, 2016, 10:27pm UTC](https://community.gemsofwar.com/t/stuck-on-spellcast/4143 "2016-03-02T22:27:49Z")

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Maybe I’m just an idiot, but I got stuck on the spellcast screen and had no choice but to retreat, losing my consecutive victory bonus :frowning: I used the soothsayer’s ability without realizing there were no purple ge…

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## [\[QA\] Does the server crash?](https://community.gemsofwar.com/t/qa-does-the-server-crash/4163)

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**Author:** [@zg861229](https://community.gemsofwar.com/u/zg861229)\
**Replies:** 1\
**Last updated:** [March 2, 2016, 4:05pm UTC](https://community.gemsofwar.com/t/qa-does-the-server-crash/4163 "2016-03-02T16:05:49Z")

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RT it seems the sever crash. we can’t enter the game~ is 1.0.9 coming?

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## [Game will not load](https://community.gemsofwar.com/t/game-will-not-load/4165)

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**Author:** [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Replies:** 36\
**Last updated:** [March 2, 2016, 3:21pm UTC](https://community.gemsofwar.com/t/game-will-not-load/4165 "2016-03-02T15:21:34Z")

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Are the servers currently experiencing difficulties? I have tried starting the game 5 times and it stays on the ‘Loading’ screen. Tried restarting my computer but it yielded the same result. After a few minutes it gives…

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## [Xbox One Guardian Halberd Glitched](https://community.gemsofwar.com/t/xbox-one-guardian-halberd-glitched/1744)

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**Author:** [@devinlc](https://community.gemsofwar.com/u/devinlc)\
**Replies:** 0\
**Last updated:** [December 7, 2015, 8:17am UTC](https://community.gemsofwar.com/t/xbox-one-guardian-halberd-glitched/1744 "2015-12-07T08:17:33Z")

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I have a Guardian Halberd on Xbox One that says it does 3-10 random damage. I have used it at least 30 times and have never done more than 7 points of damage with it, and that only twice! (never done 6 as far as I can re…

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## [Task Awards not showing up properly (PS4)](https://community.gemsofwar.com/t/task-awards-not-showing-up-properly-ps4/1856)

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**Author:** [@Tryptonique](https://community.gemsofwar.com/u/Tryptonique)\
**Replies:** 0\
**Last updated:** [December 12, 2015, 4:00am UTC](https://community.gemsofwar.com/t/task-awards-not-showing-up-properly-ps4/1856 "2015-12-12T04:00:48Z")

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\*What you were expecting to happen, and what actually happened? I completed the Stormhelm quest line (I beat Jarl) and leveled up at the same time (hit 59). When I did a little thing showed up on the right side of the…

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## [Gems of War On Xbox One Broken?](https://community.gemsofwar.com/t/gems-of-war-on-xbox-one-broken/3978)

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**Author:** [@TRUTH](https://community.gemsofwar.com/u/TRUTH)\
**Replies:** 0\
**Last updated:** [February 24, 2016, 8:02pm UTC](https://community.gemsofwar.com/t/gems-of-war-on-xbox-one-broken/3978 "2016-02-24T20:02:36Z")

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Game keeps popping up error codes, freezing, booting me out of GOW completely at times, it reset my PvP rank, my guild appears to be reset as well, also in the Rewards Menu, the Shadow Hunter picture appears instead of C…

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## [Guild keys glitching](https://community.gemsofwar.com/t/guild-keys-glitching/4033)

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**Author:** [@kevin](https://community.gemsofwar.com/u/kevin)\
**Replies:** 19\
**Last updated:** [March 2, 2016, 4:43am UTC](https://community.gemsofwar.com/t/guild-keys-glitching/4033 "2016-03-02T04:43:47Z")

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Im having an issue where the keys i receive from the guild are turning into gem keys rather than iron keys. anyone else?

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## [Rare Star Gazer bug / PC](https://community.gemsofwar.com/t/rare-star-gazer-bug-pc/4049)

<div class="topic-metadata">

**Author:** [@Eika](https://community.gemsofwar.com/u/Eika)\
**Replies:** 5\
**Last updated:** [February 29, 2016, 1:06pm UTC](https://community.gemsofwar.com/t/rare-star-gazer-bug-pc/4049 "2016-02-29T13:06:09Z")

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What you were expecting to happen, and what actually happened? Couldnt select any ally while using Star Gazer’s spell. Had to quit the game. What are the steps to make it happen again? Don’t understand.

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## [Give up on this!](https://community.gemsofwar.com/t/give-up-on-this/4032)

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**Author:** [@Rosco122](https://community.gemsofwar.com/u/Rosco122)\
**Replies:** 2\
**Last updated:** [February 28, 2016, 8:57am UTC](https://community.gemsofwar.com/t/give-up-on-this/4032 "2016-02-28T08:57:26Z")

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Why is this game so broken, it’s basically coloums which has been around for decades and this battle mechanic has been around since the mega drive with the mean bean machine and Pokemon puzzle league on the n64 (which bo…

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## [Can't add traits to Cyclos](https://community.gemsofwar.com/t/cant-add-traits-to-cyclos/4062)

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**Author:** [@Elendil52](https://community.gemsofwar.com/u/Elendil52)\
**Replies:** 2\
**Last updated:** [February 27, 2016, 10:13pm UTC](https://community.gemsofwar.com/t/cant-add-traits-to-cyclos/4062 "2016-02-27T22:13:10Z")

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What you were expecting to happen, and what actually happened? I was trying to upgrade Cyclops with his first trait, but even though I clearly had enough traitstones to do so, it came back with a message that I didn’t h…

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## [Didn't receive double tribute](https://community.gemsofwar.com/t/didnt-receive-double-tribute/2022)

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**Author:** [@Royalty](https://community.gemsofwar.com/u/Royalty)\
**Replies:** 10\
**Last updated:** [February 27, 2016, 5:25pm UTC](https://community.gemsofwar.com/t/didnt-receive-double-tribute/2022 "2016-02-27T17:25:21Z")

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So this morning i got 1 kingdom tribute from Mist of Scales. My Kingdom Power for MoS is lvl 1. So, i should have received double tribute right?, but in the popup the number shown was 125 gold, ? souls, ?glory. Should h…

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## [PS4 pls fix Guildleader change bug!](https://community.gemsofwar.com/t/ps4-pls-fix-guildleader-change-bug/3997)

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**Author:** [@Claussanta86](https://community.gemsofwar.com/u/Claussanta86)\
**Replies:** 20\
**Last updated:** [February 26, 2016, 5:57pm UTC](https://community.gemsofwar.com/t/ps4-pls-fix-guildleader-change-bug/3997 "2016-02-26T17:57:05Z")

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All the Top Guilds (oldest Guilds) on Ps4 have almost inactive Leaders because there is no Option for the Guildleader to demote himself . This sucks so much -.- pls fix this Bug . ( Guildleader has the same view no …

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