# Support **URL:** https://community.gemsofwar.com/c/support/10.md?page=101 [Latest](https://community.gemsofwar.com/latest.md) · [Categories](https://community.gemsofwar.com/categories.md) **Page:** 102 --- ## [Chat progress messages aren't translated](https://community.gemsofwar.com/t/chat-progress-messages-arent-translated/4549)
**Author:** [@AnalSwordfish](https://community.gemsofwar.com/u/AnalSwordfish)\ **Replies:** 0\ **Last updated:** [March 12, 2016, 5:20pm UTC](https://community.gemsofwar.com/t/chat-progress-messages-arent-translated/4549 "2016-03-12T17:20:55Z")
One of my guild mates plays in German but also speaks English. I don’t understand German, but I received this progress message from his client: --- ## [Frenzy and Celestial Staff, perhaps all split damage weapons](https://community.gemsofwar.com/t/frenzy-and-celestial-staff-perhaps-all-split-damage-weapons/4542)
**Author:** [@Esoxnepa](https://community.gemsofwar.com/u/Esoxnepa)\ **Replies:** 2\ **Last updated:** [March 12, 2016, 4:55pm UTC](https://community.gemsofwar.com/t/frenzy-and-celestial-staff-perhaps-all-split-damage-weapons/4542 "2016-03-12T16:55:23Z")
What you were expecting to happen, and what actually happened? I was expecting the Land Shark to only gain one attack from one cast of the Celestial Staff. What happened is that it gained 14 attack. (19 damage Celesti… --- ## [Teethless Ancient Horror](https://community.gemsofwar.com/t/teethless-ancient-horror/4544)
**Author:** [@teasel](https://community.gemsofwar.com/u/teasel)\ **Replies:** 1\ **Last updated:** [March 12, 2016, 3:39pm UTC](https://community.gemsofwar.com/t/teethless-ancient-horror/4544 "2016-03-12T15:39:27Z")
What you were expecting to happen, and what actually happened? i was in the arena when all the unit remaining where my hero and the opponent ancient horror, the ancient horror used devour on my hero and then… nothing ha… --- ## [Banshee card description needs clarification](https://community.gemsofwar.com/t/banshee-card-description-needs-clarification/4534)
**Author:** [@AnalSwordfish](https://community.gemsofwar.com/u/AnalSwordfish)\ **Replies:** 1\ **Last updated:** [March 12, 2016, 1:19pm UTC](https://community.gemsofwar.com/t/banshee-card-description-needs-clarification/4534 "2016-03-12T13:19:41Z")
Deal 11 damage to who? An enemy of my choice? Most other cards say “to an enemy” if that’s the case. --- ## [Hero level bug?](https://community.gemsofwar.com/t/hero-level-bug/4508)
**Author:** [@Lupiae](https://community.gemsofwar.com/u/Lupiae)\ **Replies:** 4\ **Last updated:** [March 12, 2016, 9:25am UTC](https://community.gemsofwar.com/t/hero-level-bug/4508 "2016-03-12T09:25:13Z")
When i open the game 1 hour later i find my level set to -1 --- ## [Game freezes when unable to shatter a gem](https://community.gemsofwar.com/t/game-freezes-when-unable-to-shatter-a-gem/4524)
**Author:** [@Studs](https://community.gemsofwar.com/u/Studs)\ **Replies:** 1\ **Last updated:** [March 12, 2016, 6:20am UTC](https://community.gemsofwar.com/t/game-freezes-when-unable-to-shatter-a-gem/4524 "2016-03-12T06:20:23Z")
What you were expecting to happen, and what actually happened? I triggered Heardmaster’s ability and but there were no purple gems on the board so the game froze. What are the steps to make it happen again? Should hap… --- ## [Scythe burning empty place? (invalid)](https://community.gemsofwar.com/t/scythe-burning-empty-place-invalid/4487)
**Author:** [@Pasa](https://community.gemsofwar.com/u/Pasa)\ **Replies:** 6\ **Last updated:** [March 12, 2016, 3:19am UTC](https://community.gemsofwar.com/t/scythe-burning-empty-place-invalid/4487 "2016-03-12T03:19:27Z")
Enemy was down to last troop, I used Burning scythe and it only dealt damage, no burn effect. Happend 2x in the same game. When enemy team was intact it did actually apply burn. EDIT: False alarm, Behemoth was immune … --- ## [Burning Scythe issue in Arena](https://community.gemsofwar.com/t/burning-scythe-issue-in-arena/4522)
**Author:** [@3vangelica](https://community.gemsofwar.com/u/3vangelica)\ **Replies:** 1\ **Last updated:** [March 12, 2016, 2:48am UTC](https://community.gemsofwar.com/t/burning-scythe-issue-in-arena/4522 "2016-03-12T02:48:56Z")
I was playing Arena. I was down to my last two troops (Hero - Burning Scythe) and Goblin Rocket. Both were mana’d up. I deployed Goblin Rocket (Blast Off!) and my Hero hit herself and Goblin Rocket for 12 damage each, ap… --- ## [Knight Coronet vs Barrier](https://community.gemsofwar.com/t/knight-coronet-vs-barrier/4481)
**Author:** [@JasonAshcroft](https://community.gemsofwar.com/u/JasonAshcroft)\ **Replies:** 7\ **Last updated:** [March 11, 2016, 9:34pm UTC](https://community.gemsofwar.com/t/knight-coronet-vs-barrier/4481 "2016-03-11T21:34:36Z")
What you were expecting to happen, and what actually happened? I cast Knight Coronet’s spell (deal 18+ dmg to first and last enemy), only enemy troop left was a Celestasia with active barrier status and 18 hp left. Thou… --- ## [Treasure maps missing from shop](https://community.gemsofwar.com/t/treasure-maps-missing-from-shop/4343)
**Author:** [@Zekey](https://community.gemsofwar.com/u/Zekey)\ **Replies:** 18\ **Last updated:** [March 11, 2016, 8:54pm UTC](https://community.gemsofwar.com/t/treasure-maps-missing-from-shop/4343 "2016-03-11T20:54:45Z")
The new news panel of a few days ago says treasure maps available in the shop for 25 glory each but they are not there. Is this a bug? Playing on xbox one. --- ## [Guild related issues](https://community.gemsofwar.com/t/guild-related-issues/4396)
**Author:** [@ExVasterist](https://community.gemsofwar.com/u/ExVasterist)\ **Replies:** 3\ **Last updated:** [March 11, 2016, 7:57pm UTC](https://community.gemsofwar.com/t/guild-related-issues/4396 "2016-03-11T19:57:56Z")
I’ve been receiving updates on other players who are not in my guild. If this was intentional by the devs, please remove it. It will just confuse people. If we need updates on other players, it should be from our frien… --- ## [Script error after pvp revenge victory](https://community.gemsofwar.com/t/script-error-after-pvp-revenge-victory/4421)
**Author:** [@b2witte](https://community.gemsofwar.com/u/b2witte)\ **Replies:** 6\ **Last updated:** [March 11, 2016, 6:51pm UTC](https://community.gemsofwar.com/t/script-error-after-pvp-revenge-victory/4421 "2016-03-11T18:51:52Z")
What you were expecting to happen, and what actually happened? I was expecting to see the rewards of victory after killing the last enemy troop (Keeper of Souls). Immediately after killing the last troop, my server conn… --- ## [Error - losing XP, gold and souls from battles](https://community.gemsofwar.com/t/error-losing-xp-gold-and-souls-from-battles/4415)
**Author:** [@allanjdf](https://community.gemsofwar.com/u/allanjdf)\ **Replies:** 3\ **Last updated:** [March 11, 2016, 6:35pm UTC](https://community.gemsofwar.com/t/error-losing-xp-gold-and-souls-from-battles/4415 "2016-03-11T18:35:13Z")
Before there was a problem in the connection on XBOX ONE that says “There was a problem when trying to contact the server. Please wait a few minutes and restart your game.” and ending up with me losing the souls and gold… --- ## [Game suddenly won't open/load](https://community.gemsofwar.com/t/game-suddenly-wont-open-load/4490)
**Author:** [@AnalSwordfish](https://community.gemsofwar.com/u/AnalSwordfish)\ **Replies:** 2\ **Last updated:** [March 11, 2016, 4:29pm UTC](https://community.gemsofwar.com/t/game-suddenly-wont-open-load/4490 "2016-03-11T16:29:26Z")
Windows 10 I open the game from Steam, it pops up as a window semi-offscreen. Usually, it would go fullscreen almost immediately and finish loading. Now all it does is has the rotating 6-mana gem in the bottom right… af… --- ## [Giant Spider rework but no refund?](https://community.gemsofwar.com/t/giant-spider-rework-but-no-refund/4385)
**Author:** [@Syraniss](https://community.gemsofwar.com/u/Syraniss)\ **Replies:** 3\ **Last updated:** [March 11, 2016, 3:47pm UTC](https://community.gemsofwar.com/t/giant-spider-rework-but-no-refund/4385 "2016-03-11T15:47:55Z")
Any chance at getting Giant Spider added to the list of refundable monsters? A lot of monsters that got much smaller changes were put on the list but this creature got a completely skill rework and was left off. I und… --- ## [Face book and news announcement](https://community.gemsofwar.com/t/face-book-and-news-announcement/4401)
**Author:** [@kzintiwife](https://community.gemsofwar.com/u/kzintiwife)\ **Replies:** 15\ **Last updated:** [March 11, 2016, 1:45am UTC](https://community.gemsofwar.com/t/face-book-and-news-announcement/4401 "2016-03-11T01:45:00Z")
Hey devs someone needs to address all the bad stuff that is being said on Facebook. Most comments are along the lines of WOW PC GETS ANOTHER UPDATE WHILE THE PS4 AND XBOX ARE STILL BROKEN… if i was a player and ju… --- ## [I cant loggin in steam](https://community.gemsofwar.com/t/i-cant-loggin-in-steam/4446)
**Author:** [@HanX](https://community.gemsofwar.com/u/HanX)\ **Replies:** 1\ **Last updated:** [March 11, 2016, 1:10am UTC](https://community.gemsofwar.com/t/i-cant-loggin-in-steam/4446 "2016-03-11T01:10:30Z")
I cant loggin in steam. --- ## [Connection errors all day](https://community.gemsofwar.com/t/connection-errors-all-day/4418)
**Author:** [@sethrogensbackhair](https://community.gemsofwar.com/u/sethrogensbackhair)\ **Replies:** 27\ **Last updated:** [March 11, 2016, 12:37am UTC](https://community.gemsofwar.com/t/connection-errors-all-day/4418 "2016-03-11T00:37:48Z")
^^ on pc steam --- ## [I lost my password](https://community.gemsofwar.com/t/i-lost-my-password/4356)
**Author:** [@HanX](https://community.gemsofwar.com/u/HanX)\ **Replies:** 2\ **Last updated:** [March 10, 2016, 11:46pm UTC](https://community.gemsofwar.com/t/i-lost-my-password/4356 "2016-03-10T23:46:29Z")
I need help i dont remember my password koksaltolgahan@gmail.com --- ## [Too much "Retry!" That made me mad~](https://community.gemsofwar.com/t/too-much-retry-that-made-me-mad/4237)
**Author:** [@zg861229](https://community.gemsofwar.com/u/zg861229)\ **Replies:** 19\ **Last updated:** [March 10, 2016, 9:45pm UTC](https://community.gemsofwar.com/t/too-much-retry-that-made-me-mad/4237 "2016-03-10T21:45:16Z")
I work for a global company,and this year I had go to many country. Korea,USA,Italy,Australia and son. I found there is too much “Retry”,where ever I am。 I even spend lots of money on VPN. But, nothing change! Please… --- ## [Server for Console lagging hard!](https://community.gemsofwar.com/t/server-for-console-lagging-hard/4423)
**Author:** [@TaliaParks](https://community.gemsofwar.com/u/TaliaParks)\ **Replies:** 3\ **Last updated:** [March 10, 2016, 9:35pm UTC](https://community.gemsofwar.com/t/server-for-console-lagging-hard/4423 "2016-03-10T21:35:16Z")
The game is lagged beyond belief. The game needs about 10 attempts to load up, battles and Maps are interrupted dozens of times by “Server cannot connect” and “Error code 500” messages. Is this because of the update for… --- ## [Tribute not working apart from coins and not always getting iron keys when meant to for tasks etc](https://community.gemsofwar.com/t/tribute-not-working-apart-from-coins-and-not-always-getting-iron-keys-when-meant-to-for-tasks-etc/4131)
**Author:** [@tracey74](https://community.gemsofwar.com/u/tracey74)\ **Replies:** 16\ **Last updated:** [March 10, 2016, 9:14pm UTC](https://community.gemsofwar.com/t/tribute-not-working-apart-from-coins-and-not-always-getting-iron-keys-when-meant-to-for-tasks-etc/4131 "2016-03-10T21:14:25Z")
Was getting souls gems etc as tribute most times, as have few each level 8, 7 and 6 kingdoms mostly, not had a thing but coins for almost a week. Have reported it on the 505 games link that was told to for ps4 support a… --- ## [Proper click handling behavior](https://community.gemsofwar.com/t/proper-click-handling-behavior/4416)
**Author:** [@AnalSwordfish](https://community.gemsofwar.com/u/AnalSwordfish)\ **Replies:** 0\ **Last updated:** [March 10, 2016, 6:59pm UTC](https://community.gemsofwar.com/t/proper-click-handling-behavior/4416 "2016-03-10T18:59:36Z")
What you were expecting to happen, and what actually happened? I clicked “Cast\>” then mousedown’d on the target enemy I thought I wanted. Before mouseup’ing, I changed my mind and dragged the mouse completely off target… --- ## [Purchased "Deathknight Pack"](https://community.gemsofwar.com/t/purchased-deathknight-pack/4411)
**Author:** [@Muppiger](https://community.gemsofwar.com/u/Muppiger)\ **Replies:** 2\ **Last updated:** [March 10, 2016, 6:43pm UTC](https://community.gemsofwar.com/t/purchased-deathknight-pack/4411 "2016-03-10T18:43:14Z")
Today I purchased the Deathknight Pack via Steam, my wife did it at the same time with her account. The 49.99$ are paid and we got nothing. GoW had the known disconnect error, we clicked “retry” and got the error again. … --- ## [Hero Class - Magic Perks/Bonuses not working?](https://community.gemsofwar.com/t/hero-class-magic-perks-bonuses-not-working/4392)
**Author:** [@Shaylanii](https://community.gemsofwar.com/u/Shaylanii)\ **Replies:** 3\ **Last updated:** [March 10, 2016, 11:23am UTC](https://community.gemsofwar.com/t/hero-class-magic-perks-bonuses-not-working/4392 "2016-03-10T11:23:14Z")
I don’t think the Hero Class Magic Perks/Bonuses are working. I unlocked Warden and added my hero to my team. I went and looked at brown weapons since that’s when my bonus magic kicks in. Before I added any souls to W… --- ## [Daemonic Pact Glitch](https://community.gemsofwar.com/t/daemonic-pact-glitch/4387)
**Author:** [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Replies:** 1\ **Last updated:** [March 10, 2016, 10:55am UTC](https://community.gemsofwar.com/t/daemonic-pact-glitch/4387 "2016-03-10T10:55:48Z")
If Daemonic Pact triggers when the last enemy is killed, the match ends. I find this to be a weird glitch for this worked fine prior to the patch. --- ## [1.0.9 - Arena - My Armor being ignored sometimes](https://community.gemsofwar.com/t/1-0-9-arena-my-armor-being-ignored-sometimes/4382)
**Author:** [@MakoSipper](https://community.gemsofwar.com/u/MakoSipper)\ **Replies:** 6\ **Last updated:** [March 10, 2016, 8:49am UTC](https://community.gemsofwar.com/t/1-0-9-arena-my-armor-being-ignored-sometimes/4382 "2016-03-10T08:49:55Z")
For every enemy attack, regardless of which, there was always a chance that it would ignore my armor on Spell damage. I didn’t see the same happening to my enemies, though, and I lost a match because of this bug --- ## [Stuck downloading 2nd battle blighted lands](https://community.gemsofwar.com/t/stuck-downloading-2nd-battle-blighted-lands/4367)
**Author:** [@DEMONorANGEL](https://community.gemsofwar.com/u/DEMONorANGEL)\ **Replies:** 11\ **Last updated:** [March 10, 2016, 5:42am UTC](https://community.gemsofwar.com/t/stuck-downloading-2nd-battle-blighted-lands/4367 "2016-03-10T05:42:22Z")
What you were expecting to happen, and what actually happened? Should have lpaded 2nd battle, but just sticks on loading What are the steps to make it happen again? Try to start 2nd battle Do you have any screenshots… --- ## [Global Chat Missing](https://community.gemsofwar.com/t/global-chat-missing/4364)
**Author:** [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Replies:** 9\ **Last updated:** [March 10, 2016, 4:31am UTC](https://community.gemsofwar.com/t/global-chat-missing/4364 "2016-03-10T04:31:43Z")
I’ve might have missed some news, but has the Global Chat feature not made it to 1.0.9? I don’t see the new bubbles. --- ## [Karakoth Quest Bugged](https://community.gemsofwar.com/t/karakoth-quest-bugged/4365)
**Author:** [@esslee](https://community.gemsofwar.com/u/esslee)\ **Replies:** 4\ **Last updated:** [March 10, 2016, 4:00am UTC](https://community.gemsofwar.com/t/karakoth-quest-bugged/4365 "2016-03-10T04:00:00Z")
IPad Air 2 On the final quest, when Abhorath is dealt a killer or near killer blow the game crashes. This has happened 4 times now using two different teams. Seems impossible to finish this quest. Maybe I will try on PC … [Previous page](https://community.gemsofwar.com/c/support/10.md?page=100) [Next page](https://community.gemsofwar.com/c/support/10.md?page=102)